trustdice - scam, very bad site.

[zemlonq]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

[1714861836]

1714861836

[1714861836]

1714861836

[1714861836]

1714861836

[1714861836]

1714861836

[1714861836]

1714861836

[PX-Z]

What are you banned for? What did they told you?
Also include proofs of what you are saying.

Meanwhile you can pm coinbox1 as their forum representative or post on their ANN thread^[1]

Hope it will be settled soon, but for now you do is pm the user i mentioned and wait.

[1] https://bitcointalk.org/index.php?topic=5126117.0

[_act_]

Hope you did not register in a restricted country or using the IP address of the countries that are restricted from using their gambling platform? Which rule did the gambling site referred to? Hope you did not truly violate the rule? Know that gambling sites have evidence before they claim that someone violated one of their rules if reputable. Let us hope your information is valid, if you have not violated any rules, I hope you will be unbanned.

But I still want to know the rule you violated, let us see it on this thread to be able to know if it can be a valid one or not.

[zemlonq]

Hope you did not register in a restricted country or using the IP address of the countries that are restricted from using their gambling platform? Which rule did the gambling site referred to? Hope you did not truly violate the rule? Know that gambling sites have evidence before they claim that someone violated one of their rules if reputable. Let us hope your information is valid, if you have not violated any rules, I hope you will be unbanned.

But I still want to know the rule you violated, let us see it on this thread to be able to know if it can be a valid one or not.

Yesterday I came across a link to your website with a bonus ($ 25 in 5 days)
I started playing and raised a little from the bonus. (60000 Satosh)
Then I made a deposit, played up to 400000 Satosh and put a part (150000 Satosh) to the conclusion)

As a result, after three hours, such a letter comes to me:

https://prnt.sc/2AKhb9hTYRbT

I did not violate the rules, had no other accounts, did not use VPN. I came from the country that is allowed.

All that I saw on your site is a bench of pure water.

[tranthidung]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

If you were banned, I am very confident that you broke their rules. You can read in their Terms of Service and check activities that you self-think that you likely broke.

Most common violations that are not tolerated by casinos is cheating with multiple accounts, exploitation of their bonuses for example. I don't say you did it but assume you did it, you should know casinos have lot of data and information to detect suspicious activities especially multiple account cheating.

What you are doing is making a scam accusation against TrustDice, so you should move this topic to Scam accusations board.

[blue_hurricanger]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

If you were banned, I am very confident that you broke their rules. You can read in their Terms of Service and check activities that you self-think that you likely broke.

Most common violations that are not tolerated by casinos is cheating with multiple accounts, exploitation of their bonuses for example. I don't say you did it but assume you did it, you should know casinos have lot of data and information to detect suspicious activities especially multiple account cheating.

What you are doing is making a scam accusation against TrustDice, so you should move this topic to Scam accusations board.

I used to this flow of conversation about scam accusations against [insert a gambling website here] to know how it'll turn out. Once the gambling websites show data on their side of how they knew this user violated their rules, this newbie account going to fade like nothing ever happened. Yes, I don't want to assume he did those bad things, abuse bonuses on the house to gamble in multi times/multi acc until hit the jackpot. But too many times things turn out to be like that so full of doubt for him here.

[Note3]

I did not violate the rules, had no other accounts, did not use VPN. I came from the country that is allowed.

All that I saw on your site is a bench of pure water.

That is always what the player says do not violate and so on, when a casino blocks your account could be they find something suspicious from your activities, they run a signature campaign with a budget why harm the reputations
Try posting here https://bitcointalk.org/index.php?topic=5126117.0 maybe your problem will get attention from the team

[dimonstration]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

If you were banned, I am very confident that you broke their rules. You can read in their Terms of Service and check activities that you self-think that you likely broke.

Most common violations that are not tolerated by casinos is cheating with multiple accounts, exploitation of their bonuses for example. I don't say you did it but assume you did it, you should know casinos have lot of data and information to detect suspicious activities especially multiple account cheating.

What you are doing is making a scam accusation against TrustDice, so you should move this topic to Scam accusations board.

I used to this flow of conversation about scam accusations against [insert a gambling website here] to know how it'll turn out. Once the gambling websites show data on their side of how they knew this user violated their rules, this newbie account going to fade like nothing ever happened. Yes, I don't want to assume he did those bad things, abuse bonuses on the house to gamble in multi times/multi acc until hit the jackpot. But too many times things turn out to be like that so full of doubt for him here.

Yeah. Bonus abusers is using the forum to blackmail the casino to pay there bonus by creating negative thread like this. At first sight on this thread will make user react negatively against the casino if they didn't howthis kind of bonus abuse work.

Trustdice and other huge casino is big enough for not paying user that won bonus in legit way. There is no way a casino will confiscate user asset without any valid proof backing there claim. @Trustdice can you provide your findings about this user to finally have closure with this another scam accusation against your casino.

[NewRanger]

What are you banned for? What did they told you?
Also include proofs of what you are saying.

Meanwhile you can pm coinbox1 as their forum representative or post on their ANN thread^[1]

Hope it will be settled soon, but for now you do is pm the user i mentioned and wait.

[1] https://bitcointalk.org/index.php?topic=5126117.0

this is best way to find best solutioj for this problem, its looks like there is rules that violated. Maybe build good communication with trusdice team will find the answer for this accident .  Moreover they run signature campaign with alot participants here.
Maybe op need to recheck the reason.

[AB de Royse777]

made a deposit

Drop your deposit transaction ID with some screenshot of raising balance to 6 times. Also as tranthidung already suggested please consider moving it to scam accusations board.

Re-uploaded for visibility.

[PX-Z]

That is always what the player says do not violate and so on, when a casino blocks your account could be they find something suspicious from your activities, they run a signature campaign with a budget why harm the reputation

That's normal, the unfair thing here is that the casino didn't tell what are the specific reason why the account was banned, it was not clear on the message OP is received. They just tell suspended user their generic reasons of suspended account from their terms.

Also, having a signature campaign doesn't mean that the service is legit/reputed and won't do any unfair thing to its users. There are already lots of them, from reputed to negative reviewed site/casino.

[zemlonq]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

If you were banned, I am very confident that you broke their rules. You can read in their Terms of Service and check activities that you self-think that you likely broke.

Most common violations that are not tolerated by casinos is cheating with multiple accounts, exploitation of their bonuses for example. I don't say you did it but assume you did it, you should know casinos have lot of data and information to detect suspicious activities especially multiple account cheating.

What you are doing is making a scam accusation against TrustDice, so you should move this topic to Scam accusations board.

I used to this flow of conversation about scam accusations against [insert a gambling website here] to know how it'll turn out. Once the gambling websites show data on their side of how they knew this user violated their rules, this newbie account going to fade like nothing ever happened. Yes, I don't want to assume he did those bad things, abuse bonuses on the house to gamble in multi times/multi acc until hit the jackpot. But too many times things turn out to be like that so full of doubt for him here.

Yeah. Bonus abusers is using the forum to blackmail the casino to pay there bonus by creating negative thread like this. At first sight on this thread will make user react negatively against the casino if they didn't howthis kind of bonus abuse work.

Trustdice and other huge casino is big enough for not paying user that won bonus in legit way. There is no way a casino will confiscate user asset without any valid proof backing there claim. @Trustdice can you provide your findings about this user to finally have closure with this another scam accusation against your casino.

I didn’t raise anything from the bonus. I raised all the money from the deposit, what kind of jeuupote we are talking about?

and now i can't log in to my account, heh.

[Kakmakr]

It is weird that they are not telling you why you are banned specifically, but just give you a broad description from their ToS.    Did they tell you specifically.... or are you withholding information from us?

Some people create duplicate Alt accounts to misuse bonuses, so you might have created another account before and forgot about that.. and their team might have linked that account to this account ...and now they blocked this account, because they think that you are misusing the bonuses.  

[Slow death]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

this is the second case that they ban someone's account because they consider that they abused the bonus, another case I saw on trustpilot

https://www.trustpilot.com/review/trustdice.win

you need to clarify a few things like:

- you have to post a picture of your account showing the bonuses, deposits and withdrawals so we can see if you were really abusing the bonus (I honestly don't understand why casinos don't take hard measures to prevent people from abusing the bonus, maybe doesn't the casino test to see if someone could abuse the bonus and correct it to avoid bonus abuse? )

a suggestion: forget the casino bonus, always try to make a deposit and play and withdraw, this bonus story is just asking them to block your account, I particularly even avoid using other casinos and especially when I hear about bonuses I prefer not to create an account at the casino Bonus because I'm afraid

[Eternad]

What are you banned for? What did they told you?
Also include proofs of what you are saying.

Meanwhile you can pm coinbox1 as their forum representative or post on their ANN thread^[1]

Hope it will be settled soon, but for now you do is pm the user i mentioned and wait.

[1] https://bitcointalk.org/index.php?topic=5126117.0

Probably the this is due to bonus abused since the Trustdice support drop the terms that indicates a violation that related to abused on there bonus. I believe this is the only reason why will a user get banned after completing the bonus requirements. It's very hard to prove the case by the user himself since there is no proof that will separate his connection to other account unless all those account connected undergone KYC to prove there identity. 

[electronicash]

is the trustdice saying that bonus should be used within 30 days and if used after 30 days, its a violation?

they did not say that before the bonus i guess which they also admit that it was set up incorrectly. anyway, its their right to determine whether zemlonq abused it or not. if OP loses all his deposited funds, there wouldn't be an issue. don't you think? assuming he really deposited some btc.

[zemlonq]

is the trustdice saying that bonus should be used within 30 days and if used after 30 days, its a violation?

they did not say that before the bonus i guess which they also admit that it was set up incorrectly. anyway, its their right to determine whether zemlonq abused it or not. if OP loses all his deposited funds, there wouldn't be an issue. don't you think? assuming he really deposited some btc.

I made a deposit, but I can't show, because I can't enter the account

Any of the administrators of the Trustdice site will see the history of the deposit and the fact that it was from the deposit that money was won

[Awaklara]

I guess this will lead to casino accusations. so your OP could move this thread to the Scam Accusations board.
then you can provide proof of ID, and the deposit you made.
if you object to sharing this information here. you can directly send a PM to the casino representative on the forum. they will share the real problem.

trust dice currently still has a pretty good reputation on the forums. they come to the forum and solve the problem like in some of the previous accusation cases.

[gunhell16]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

Maybe in your understanding and knowledge, you did not violate anything, but the truth is you breached the rules and policies of the Trustdice, isn't it? Because as far as I know, when your account is banned, it means that you have violated their provision terms called. And maybe you didn't read that or you just ignored it.

Or if what you are saying is true dude, Trustdice has a thread section here in this forum so you can contact the person in charge of it or if you have evidence you can also submit it to the scam accusation here in the thread section too dude. But if you have no evidence to show, you will come across as just gossip.

[YOSHIE]

I was simply banned, referring to the rules of the site.

I often see gamblers being banned by certain gambling site teams/management when taking winnings from bonus results, at the end of the discussion I see users breaking some rules that have been set by online gambling site companies.
Of course we are here, don't know exactly why your account was banned on the trustdice gambling site, but at least you can make a complaint in their official thread here: Topic: TRUSTDICE.WIN: up to $25 FREE BONUS [NO DEPOSIT REQUIRED]

I think the trustdice gambling site, is still acceptable here, although there are some accusations that we see like this case, but I think if you don't break their rules in winning they have no right to ban you, except: something happened to you that we don't know about that harms trustdice gambling company.
but I hope, your case has a meeting point.

[mdzahed134]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

Definitely you violated TrustDice rules & regulations as a result you're banned, i'm user of this site and i will never faced any issue, without violating their any rules they've no right to restricted to your account. You banned that doesn't means this is SCAM site. You should contact in the support team before posted here, hope your issue will be fix if you're not wrong.  

[zemlonq]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

Definitely you violated TrustDice rules & regulations as a result you're banned, i'm user of this site and i will never faced any issue, without violating their any rules they've no right to restricted to your account. You banned that doesn't means this is SCAM site. You should contact in the support team before posted here, hope your issue will be fix if you're not wrong.  

If everything is fine with you, it does not mean that all customers are still good.

you are 15?

[zemlonq]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

Maybe in your understanding and knowledge, you did not violate anything, but the truth is you breached the rules and policies of the Trustdice, isn't it? Because as far as I know, when your account is banned, it means that you have violated their provision terms called. And maybe you didn't read that or you just ignored it.

Or if what you are saying is true dude, Trustdice has a thread section here in this forum so you can contact the person in charge of it or if you have evidence you can also submit it to the scam accusation here in the thread section too dude. But if you have no evidence to show, you will come across as just gossip.

Well, given that I play gambling a little, I have a VIP level on Stake.
They always brought me out, from the first day. (In the first days of registration, I lifted ~ 200 $ from bonus)

That is, they chewed at all this casino something banks?
Moreover, such small amounts

[fathafraink]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

A few days ago I tried this site to get a first deposit bonus, and played a little bit to earn money, and finally, I withdrew my balance. And I found no problems. Maybe you can ask your problem to the service contact on the site, if there is no solution, then you can make a post about your experience in their post on this forum, you can see at the link below.

https://bitcointalk.org/index.php?topic=5126117.0

[Daltonik]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

Read their terms and conditions regarding bonuses, perhaps you will find the point that you may have violated or not fulfilled, although there must be substantial grounds on the part of the casino to block the account.

for example from their ToC:  https://trustdice.win/terms

3.5 Trustdice.win reserves the right to refuse to register an Account or close Your Account.
3.6 Trustdice.win prohibits player collusion and do not allow any kind of robots and programmed devices to participate in game play. Trustdice.win reserves the right to void any game play which results from the use of robots and/or programmed devices.

[Flexystar]

As far as I am concerned, trust dice is genuine casino and I am getting paid pretty well enough and on time for all my gambled money over there. I’m even speaking with few users over Chat box and got tipped and giving tips so I am pretty sure everything at Trustdice is working just fine.

If somehow you have stumbled upon spam links or someone deceived you into wrong promotions. Could be that or it could be that you might have misplayed all the promos and broke the rules as everyone mentioned up here.

[Smartvirus]

I don't see any obvious big win too big for Trustdice to confiscate. What I see there isn't even big enough for there campaign participants and as such, I don't see any reason why they would confiscate your funds both deposit, bonuses and wins without any violation.
It's okay to question what wrong you've done and I think Trustdice can as well relay the reasons to the ban on your account to you but, I don't ots because of your win.
As stated in there T&C, there is some obvious abuse and you don't expect them to come out in the open to layout there strategy to detecting abusive behaviour and also, not to protect there customer details.

Meanwhile, you could take this thread to the scam accusation board as has been rightly advised by some established users and have it looked at.

[imamusma]

Meanwhile, you could take this thread to the scam accusation board as has been rightly advised by some established users and have it looked at.

If the OP didn't move it someone might need to report this thread for a moderator to move.

I'm not sure what wrong the OP has done to the mentioned casino to have his account banned. Some violations (possibly) may result in account being banned by any casino, it is not limited to new or old casinos. But regarding the resolution, I think the OP needs to wait for a clear response on why the ban was imposed on him.

[Mate2237]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

This is not right place to drop this thread there is a scam accusation board for things like this. https://bitcointalk.org/index.php?board=83.0 this is the perfect place. You can move it. Others have told you before.

But you didn't mention anything that led to the ban of the account. And also your evidences are not enough for the accusation. Please don't give bad accusation because it will back fire you. Your evidences and the incident that led to the banning is highly needed.

[Jating]

It is weird that they are not telling you why you are banned specifically, but just give you a broad description from their ToS.    Did they tell you specifically.... or are you withholding information from us?

Usually casino will not give those users the specific reason why a certain account is ban.

Some people create duplicate Alt accounts to misuse bonuses, so you might have created another account before and forgot about that.. and their team might have linked that account to this account ...and now they blocked this account, because they think that you are misusing the bonuses.  

And recently, we have seen a lot of accounts accusing casino's of non payment. And some have been settled right away, but the majority is that when showed with evidence, it is most likely the they have exploited the system of the casino with multiple account or has violated a very clear ToS.

Goodluck to the OP making his Scam Accusations and see who is telling the truth here.

[decodx]

If you have been banned from the platform, there must have been a violation of our rules and regulations. The most common reasons for getting banned are: cheating, multiple accounts, abuse of bonuses or using bots. If you're not sure what kind of violation you committed, contact them at info@trustdice.win.

[Wiwo]

As far as I am concerned, trust dice is genuine casino and I am getting paid pretty well enough and on time for all my gambled money over there. I’m even speaking with a few users over the Chat box and got tipped and giving tips so I am pretty sure everything at Trustdice is working just fine.

If somehow you have stumbled upon spam links or someone deceived you into the wrong promotions. Could be that or it could be that you might have misplayed all the promos and broke the rules as everyone mentioned up here.

I don't think I understand what you meant in your general statement a d contribution here, and I will like you to understand one fact and that is no gambling site is 100% free from cases like this and no matter their reputation there will still be one or two cases that may question they reputation status but how the team handles such problem is what matters the most to potential clients who may want to deposits and play on the casino. But just as you said, since the arrival of Trustdice on this forum, this is the first accusation against them and I hope they handle it with all the attention needed.

[Baofeng]

So the reputation of the accused gambling site is in line here, and so I doubt that they will "scam" someone just like that.

Maybe there is some miscommunication between the OP and the gambling platform, but in any case, as the majority have suggested already OP has the right to open up a scam accusations (if he hadn't done so), so that the official represented of TrustDice can answer it with finality. We all have our qualms about it as the logs and chats provided by the OP is not even and there are almost two sides of the story here.

So let's see how it turns out.

[the rise]

So the reputation of the accused gambling site is in line here, and so I doubt that they will "scam" someone just like that.

Maybe there is some miscommunication between the OP and the gambling platform, but in any case, as the majority have suggested already OP has the right to open up a scam accusations (if he hadn't done so), so that the official represented of TrustDice can answer it with finality. We all have our qualms about it as the logs and chats provided by the OP is not even and there are almost two sides of the story here.

So let's see how it turns out.

let's see how trustdice responds here and we have to be fair to judge both of them, hopefully a representative from trustdice comes up with an answer, i'm still using trustdice's casino site so for now i stopped seeing the reputation getting worse

[blue_hurricanger]

is the trustdice saying that bonus should be used within 30 days and if used after 30 days, its a violation?

they did not say that before the bonus i guess which they also admit that it was set up incorrectly. anyway, its their right to determine whether zemlonq abused it or not. if OP loses all his deposited funds, there wouldn't be an issue. don't you think? assuming he really deposited some btc.

I made a deposit, but I can't show, because I can't enter the account

Any of the administrators of the Trustdice site will see the history of the deposit and the fact that it was from the deposit that money was won

Well, you can show us a transaction from your wallet deposit to Trustdice's address. With a signed message that you indeed own that wallet, of course. The rest can be filled out by checking if the received address in that transaction were from Trustdice or not. Again, even if you had made a deposit or not, the term 'deposit bonuses' is still there. I really want to believe you but it's very hard since both you and Trustdice provide little information. If it is between you, a brand new account and Trustdice with a long-running signature campaign in bitcointalk, you know how bad it's and most people would take sides with the well-known.

That's why when you want to accuse someone with a bigger front and reputation than you, you need to prepare all the information beforehand. Enough to show people you're mistreated or unfair action has been done to you. And pass the baton to Trustdice and force them to come out to address it.

[GigaBit]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

You must investigate thoroughly before making a complaint. Otherwise, such a complaint can have a huge impact on the users as well as the site. We know that TrustDice is carrying out gambling activities with reputation. Also they have a long campaign in the forum. Complaints against such platforms need to be presented with specific evidence. Also you can share your issue with support if they are incompetent or they ignore your reasonable request then of course then you complain against it.

[ultrloa]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

Creating stories without any proof cannot justify your accusations. Much better to raise up some issue if you already have proof provided so that people who can read your experience can also be triggered to not try what you experience on them. But since proof is missing for sure many forum users will not believe this accusation and cannot figure out that this is valid claims. You also need to read their rules about that so that you will not confuse for next time.

[FatFork]

I made a deposit, but I can't show, because I can't enter the account

You can still show us the transaction from your wallet if you want. I'm not saying it will prove who is right and who is wrong in this case; what it does show, however, is that at least part of your story was true: there really was some money transferred between you and the casino.

I can imagine that you are upset over being banned and that this was a very frustrating situation for you, and I appreciate your willingness to try and shed some light on the details. However, based on the information that you've given to us so far, I don't feel that there's enough evidence to conclude that the casino acted improperly. The evidence that you've provided so far is simply not conclusive.

[Queentoshi]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

You followed a bonus link and was quick to wager a bet without taking time to properly go through their terms and conditions, it is a clear mistake on your part. The moral of this experience is to always be sure that you understand the rules of a site you want to play on before you play. If this report was a regular complaint from people who have played on trustdice, then it would have been something to consider, but very few people have reported issues like this.

[Coinbox1]

Hello everyone,

TrustDice team here. We have received the OP's account information and will be updating our investigation very soon. It does appear to be a case of duplicate accounts and bonus abuse.

Thank you all!

[Heartilly]

Aside from the mentioned part of the terms that OP is violated based on the mail which are.....

https://trustdice.win/terms

10.1
Trustdice.win reserves the right to cancel any promotion, bonus or bonus program (including, but not limited to deposit bonuses, reload bonuses and loyalty programs) with immediate effect if we believe the bonus has been set up incorrectly, is being abused, has not been used within 30 days from receiving it on your account, and if said bonus has been paid out, we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely by Trustdice.win.

13.1
If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings, and in extreme cases, your deposits, and apply such funds to any damages due by you.

..... consider also checking the Bonus Terms and Conditions that obviously refer to the bonus part of the site to see if such terms there is/are being violated but OP is not just aware.

Maybe these are the possible reasons that OP might be aware:

1. Bonuses are limited to one instance per user, IP address, electronic device, household, residential address, telephone number, payment method, email address and any public environments where computers and IP addresses are shared.

2. Players are not allowed to use any strategy in playing with an active bonus in order to fulfill the requirements to wager the bonus. If the Player uses such strategies, and if the Casino has sufficient grounds to believe that the Player's actions are aimed solely to obtain financial benefits using the bonus advantage, then the Casino reserves the right to cancel all Player's winnings.

However, Trustdice should also explain to OP the detailed content of why a ban is imposed on the account and not just state the part of the terms that are violated (or is this already answered by Trustdice? as I have not looked deeply into OP's issue yet).

Edit: Trustdice forum representative @Coinbox1 just posted already that they will investigate the matter a few minutes ago before I posted this.

[Apocollapse]

It does appear to be a case of duplicate accounts and bonus abuse.

Savage! Now we're know @OP is creating fake accusation in order to get his winning by his dirty trick, this is why I mostly don't believe any accusation created by newbie that doesn't attach any images as a proof. They don't have any proof to show and just play with words, to make he's right and the casino is wrong. I believe the @OP will shut his mouth after you giving a complete explanation of this matter.

[Cryptomultiplier]

Aside from the mentioned part of the terms that OP is violated based on the mail which are.....

https://trustdice.win/terms

10.1
Trustdice.win reserves the right to cancel any promotion, bonus or bonus program (including, but not limited to deposit bonuses, reload bonuses and loyalty programs) with immediate effect if we believe the bonus has been set up incorrectly, is being abused, has not been used within 30 days from receiving it on your account, and if said bonus has been paid out, we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely by Trustdice.win.

13.1
If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings, and in extreme cases, your deposits, and apply such funds to any damages due by you.

..... consider also checking the Bonus Terms and Conditions that obviously refer to the bonus part of the site to see if such terms there is/are being violated but OP is not just aware.

Maybe these are the possible reasons that OP might be aware:

1. Bonuses are limited to one instance per user, IP address, electronic device, household, residential address, telephone number, payment method, email address and any public environments where computers and IP addresses are shared.

2. Players are not allowed to use any strategy in playing with an active bonus in order to fulfill the requirements to wager the bonus. If the Player uses such strategies, and if the Casino has sufficient grounds to believe that the Player's actions are aimed solely to obtain financial benefits using the bonus advantage, then the Casino reserves the right to cancel all Player's winnings.

However, Trustdice should also explain to OP the detailed content of why a ban is imposed on the account and not just state the part of the terms that are violated (or is this already answered by Trustdice? as I have not looked deeply into OP's issue yet).

Edit: Trustdice forum representative @Coinbox1 just posted already that they will investigate the matter a few minutes ago before I posted this.

Firstly, before one comes online to lay a claim against a business, he/she should present evidence of foul committed. Here, I do think OP was greedy to have wanted to outsmart the gambling site for more winnings. To bear in mind, a gambling site is all about making more money than giving out monies in reward or bonus form.
Furthermore, after reading through the terms and agreement, unless there is a point you omitted, you are found wanting. I however would employ the gambling site, Trustdice to be plain in the most understandable English; explain why such happened to you (OP).

[decodx]

Furthermore, after reading through the terms and agreement, unless there is a point you omitted, you are found wanting. I however would employ the gambling site, Trustdice to be plain in the most understandable English; explain why such happened to you (OP).

I don't want to prejudge the situation, but I doubt that a casino would ban and withhold funds from a user for no reason at all, especially since this would potentially damage the reputation of such an established company. Let's wait until we get a full explanation from the casino representative, since he already confirmed that they are aware of this issue.

[mak013]

If i understand right, the problem is that the OP break the rules of getting bonus. Even if it was a mistake due to inattentive reading the rules it is still a violation. So the trustdice can reject withdrawal or even nab account. And they answered the OP about it with the ToS. It`s sadly, but i think that trustdice made their job correct in this situation.

[Coinbox1]

Hello everyone,

TrustDice team here. We have received the OP's account information and will be updating our investigation very soon. It does appear to be a case of duplicate accounts and bonus abuse.

Thank you all!

Hello everyone,

TrustDice team here. The OP replied directly to us with his account information and we reviewed the case.

After discussing with our Risk Management team, we determined, with overwhelming evidence, that OP was abusing our $25 Welcome Bonus through duplicate accounts, and matched the abuse pattern of other confirmed abusing accounts.

We found multiple new accounts partaking in $25 Welcome Bonus that:

• registered through the same referral link;
• used the same email domain;
• were from the same country;
• were using the same language;
• deposited the same amount of crypto;
• deposited with the same cryptocurrency;

His abuse has been well documented by our system, as below (username and partial email/language was marked out in purple for privacy reasons):



Such behavior is strictly prohibited as per our T&C 3.2 and 10.1:

3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting our support team via the Live Chat. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.

10.1 Trustdice.win reserves the right to cancel any promotion, bonus or bonus program (including, but not limited to deposit bonuses, reload bonuses and loyalty programs) with immediate effect if we believe the bonus has been set up incorrectly, is being abused, has not been used within 30 days from receiving it on your account, and if said bonus has been paid out, we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely by Trustdice.win.


His balance has been confiscated as per T&C 13.1:

13.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings, and in extreme cases, your deposits, and apply such funds to any damages due by you.


Thank you to the Bitcointalk community for bringing attention to this case. Have a great week further.

TrustDice Team

[wxa7115]

If i understand right, the problem is that the OP break the rules of getting bonus. Even if it was a mistake due to inattentive reading the rules it is still a violation. So the trustdice can reject withdrawal or even nab account. And they answered the OP about it with the ToS. It`s sadly, but i think that trustdice made their job correct in this situation.

The case seems to be very clear and there is no room for doubt about the casino being on the right and the player being the one that has been abusing the bonuses given by the casino.

That is bad enough, but then they come to this forum and most likely to other platforms as well and then they try to discredit the casino and create a bad image for it when they know very well they were the ones at fault, this is really despicable behavior but it is something we have learned to expect from people like that.

[yahoo62278]

Hello everyone,

TrustDice team here. We have received the OP's account information and will be updating our investigation very soon. It does appear to be a case of duplicate accounts and bonus abuse.

Thank you all!

Hello everyone,

The OP replied directly to us with his account information and we reviewed the case.

After discussing with our Risk Management team, we determined, with overwhelming evidence, that OP was abusing our $25 Welcome Bonus through duplicate accounts, and matched the abuse pattern of other confirmed abusing accounts.

We found multiple new accounts partaking in $25 Welcome Bonus that:

• registered through the same referral link;
• used the same email domain;
• were from the same country;
• were using the same language;
• deposited the same amount of crypto;
• deposited with the same cryptocurrency;

His abuse has been well documented by our system, as below (username and partial email/language was marked out in purple for privacy reasons):



Such behavior is strictly prohibited as per our T&C 3.2 and 10.1:

3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting our support team via the Live Chat. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.

10.1 Trustdice.win reserves the right to cancel any promotion, bonus or bonus program (including, but not limited to deposit bonuses, reload bonuses and loyalty programs) with immediate effect if we believe the bonus has been set up incorrectly, is being abused, has not been used within 30 days from receiving it on your account, and if said bonus has been paid out, we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely by Trustdice.win.


His balance has been confiscated as per T&C 13.1:

13.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings, and in extreme cases, your deposits, and apply such funds to any damages due by you.


Thank you to the Bitcointalk community for bringing attention to this case. Have a great week further.

TrustDice Team

I love how people try to take advantage of a casino and think they're going to get away with it forever. Thanks for showing the community a detailed account of the cheaters activity and not just ignoring the topic.

[mak013]

If i understand right, the problem is that the OP break the rules of getting bonus. Even if it was a mistake due to inattentive reading the rules it is still a violation. So the trustdice can reject withdrawal or even nab account. And they answered the OP about it with the ToS. It`s sadly, but i think that trustdice made their job correct in this situation.

The case seems to be very clear and there is no room for doubt about the casino being on the right and the player being the one that has been abusing the bonuses given by the casino.

That is bad enough, but then they come to this forum and most likely to other platforms as well and then they try to discredit the casino and create a bad image for it when they know very well they were the ones at fault, this is really despicable behavior but it is something we have learned to expect from people like that.

As we see, the OP didn`t tell us the truth. This is the most interesting moment. He understand that he broke the rules but trying to prove that he is right and to get money from the casino. It is silly enough - after the answer @Coinbox1 the OP has no any support from the users i think.

~

We found multiple new accounts partaking in $25 Welcome Bonus that:

• registered through the same referral link;

• used the same email domain;
• were from the same country;
• were using the same language;
• deposited the same amount of crypto;
• deposited with the same cryptocurrency;

I think the same referral link is the main reason. Everything else can be debatable in my opinion. Maybe there were still similar mail addresses, this is hidden.[/list]

[Fivestar4everMVP]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

This is not a proper way to make an accusation mate, alot of users here play on trustdice, if truly you think this casino is a scam and you want them not to be a victim, then add some evidence to your accusation, though this is not even the proper board to do this, but since youve posted it here, do well to add some proof so that users will not think you are just spamming..

And besides, have you contacted their customer support? what did they say that is the the reason why your account got banned? did they offer any solution or tell you what you must do before they can unban your account?
Or did you contact them and they didnt reply after how much time?

The above are things you should have had at hand before concluding whether the casino is a scam or not, you cant just make a post like this without any form of evidence and except users to believe you.

[EarnOnVictor]

This is a serious accusation, I thought trustdice is dependable but unfortunately, this is the second time I'm reading negative remarks about them. This is ill to be candid, but an accusation of this can't still be one side, try to attach proof to this, I am sure that people will trust you better. Before then, are you sure you did not disobey any rule? If yes, and if they did not defend it with proof as well after a while, it might be nice for BTT members and even yourself to report this and be wary of them.

I don't tolerate a thing like this as many of them want you to always lose which is unfair.

[bitcampaign]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

at least you provide screenshot evidence so it's easy to believe that your accusations are justified, if without evidence it's the same as your baseless accusations, if you don't have a problem and follow every rule there I think maybe your account is not problematic, try to contact service support or create post in their ANN thread on this forum

[Eureka_07]

<snip>

Clearly a violation of promotion and bonuses specifically on the deposit bonus and referral promotion of Trustdice.
I love that you shared this kind of information to us. It just really resolves this kind of accusation. Why can't other casino do the same thing?

To the OP, you got busted. Next time, just play normally and do not abuse.

[coolcoinz]

2 days later no answer from OP? What happened mate? Taking your time gathering counter evidence or what?

When I see a scam accusation I'm usually on the side of the client even before all proof is shown. I want to be on the side of the victim and they usually play their roles well, but you've got to be a special kind to be scam a business and when caught accuse them of scamming you.

[Odusko]

It does appear to be a case of duplicate accounts and bonus abuse.

Savage! Now we're know @OP is creating fake accusation in order to get his winning by his dirty trick, this is why I mostly don't believe any accusation created by newbie that doesn't attach any images as a proof. They don't have any proof to show and just play with words, to make he's right and the casino is wrong. I believe the @OP will shut his mouth after you giving a complete explanation of this matter.

You are correct, most accusations that are coming from newbies always follow a pattern and most of them are just created to fud against competitors and their hide under the identity of newbies since they can easily create several accounts just to spam the forum with the wrong accusations.
But when you look closely you will notice the false claims and bonus abuse.

[CryptoHeadlineNews]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

Please my friend..
This is just an allegation to Trustdice casino until proven otherwise, because i expected you to have backed-up your scam allegations with the necessary screenshots, like the screenshot If your deposit, (either through Gmaithat app), screenshot to prove theeat you were banned and your login details, with detailled explanation how it all happened, so that if anyone who withto assist would have
able to have had a complete clue, and next step of approach, because Trustdice is not a scam casino, and theeere must have been a little bridge of misunderstanding where tou might have gone wrong.

But how about you try contact Sir "Hhampuz"...  He is the campaign manager, and i don't know he could be of help

[erep]

You are correct, most accusations that are coming from newbies always follow a pattern and most of them are just created to fud against competitors and their hide under the identity of newbies since they can easily create several accounts just to spam the forum with the wrong accusations.
But when you look closely you will notice the false claims and bonus abuse.

I have reviewed the accusations from every newbie account which has the same pattern, they have threaded the report without full description and don't include any valid evidence, I think it is not enough to bring down the competitor casino because the report is unprofessional and everyone thinks he has made the accusation false.

You are right, he has been proven to have abused the bonus in the post above and I have guessed that the above report is only used to find "bugs" so that he can get the welcome bonus from registering another account.

[DoublerHunter]

2 days later no answer from OP? What happened mate? Taking your time gathering counter evidence or what?

When I see a scam accusation I'm usually on the side of the client even before all proof is shown. I want to be on the side of the victim and they usually play their roles well, but you've got to be a special kind to be scam a business and when caught accuse them of scamming you.

^Sometimes when you violate the ToS you acted like you are a victim of scams, accusing the casino and that is why I prefer to believe when there is evidence shown. I read the whole reply but OP did not come up and give update on this thread and probably the reason could be lack of evidence and that is why OP abandoned this thread. I saw Trustdice trying to build a reputation here and spending money of it and effort, do you thing because of that they let the reputation lost? I don't think so.

[Piesel]

2 days later no answer from OP? What happened mate? Taking your time gathering counter-evidence or what?

I think the ops have already given up, as he has not updated the thread since it creates and even if he is looking for evidence he shouldn't have taken this long before he responds here.

Because the only evidence needed is screenshots of his evidence to prove the allegation against trust dice.

[mak013]

2 days later no answer from OP? What happened mate? Taking your time gathering counter evidence or what?

When I see a scam accusation I'm usually on the side of the client even before all proof is shown. I want to be on the side of the victim and they usually play their roles well, but you've got to be a special kind to be scam a business and when caught accuse them of scamming you.

He has no time to answer, he just registers new accounts

The same about me. The casino basically has a lot more options to ban a gambler, and as you know, the casino always wins. But sometimes we see such situations when a gambler knows that he is cheating, but tries to blame the casino. In such a situation, there is no sympathy for the gambler.

[Mate2237]

As far as I am concerned, trust dice is genuine casino and I am getting paid pretty well enough and on time for all my gambled money over there. I’m even speaking with few users over Chat box and got tipped and giving tips so I am pretty sure everything at Trustdice is working just fine.

If somehow you have stumbled upon spam links or someone deceived you into wrong promotions. Could be that or it could be that you might have misplayed all the promos and broke the rules as everyone mentioned up here.

As far as I am concerned, trust dice is genuine casino and I am getting paid pretty well enough and on time for all my gambled money over there. I’m even speaking with few users over Chat box and got tipped and giving tips so I am pretty sure everything at Trustdice is working just fine.

If somehow you have stumbled upon spam links or someone deceived you into wrong promotions. Could be that or it could be that you might have misplayed all the promos and broke the rules as everyone mentioned up here.

Trustdice is a reputable casino company and they have a fair way of dealing with customers. So for them to confiscate your account means you have violated their rules and regulations or the terms of service TOS if not it will not be possible for them to do that. Though, I cannot speak for them since I am not in the managing team. In life someone that has a good character can do mistake because mistake is inevitable.

[Mr. Magkaisa]

It does appear to be a case of duplicate accounts and bonus abuse.

Savage! Now we're know @OP is creating fake accusation in order to get his winning by his dirty trick, this is why I mostly don't believe any accusation created by newbie that doesn't attach any images as a proof. They don't have any proof to show and just play with words, to make he's right and the casino is wrong. I believe the @OP will shut his mouth after you giving a complete explanation of this matter.

-  That's the problem with the accusers, although I don't blame them all because other newbies make accusations on a crypto gambling platform here in the forum that they hold evidence, unlike @OP there is not even a single proof of what he accused the trust dice.

So it is obvious that it is only doing FUD or damage to what can be said to be one of the legitimate gambling platforms operating here in the crypto industry.

[goldkingcoiner]

2 days later no answer from OP? What happened mate? Taking your time gathering counter-evidence or what?

I think the ops have already given up, as he has not updated the thread since it creates and even if he is looking for evidence he shouldn't have taken this long before he responds here.

Because the only evidence needed is screenshots of his evidence to prove the allegation against trust dice.

Why they post accusations without sharing any proof? If there’s no proof that’s a baseless accusation no matter how much it’s value. If there’s no update from OP, probably he is just messing around here. I see good reviews with Trustdice though and for sure if OP provide his proof probably this case can be solve easily.

Honestly after spending years in this forum, 90% of all scam accusation posts made here on the gambling subforums is just people wanting to vent about getting caught breaking the rules and facing the consequences. It is quite tiring but understandable. I would probably want to vent to if I lost my account/money. I would think its best to just follow the rules, though. That way you can keep playing without having to worry.

Although I am still very much against having to store your money on a third party wallet on some gambling website. All gambling should be decentralised. Otherwise who knows when some gambling website decides to go rogue? It happens. Rarely. But it happens.

[Coinbox1]

In case anyone hasn't seen TrustDice official response, you can find it quoted below. We confirmed it is a case of duplicate accounts and bonus abuse.

Thank you!
TrustDice Team

Hello everyone,

The OP replied directly to us with his account information and we reviewed the case.

After discussing with our Risk Management team, we determined, with overwhelming evidence, that OP was abusing our $25 Welcome Bonus through duplicate accounts, and matched the abuse pattern of other confirmed abusing accounts.

We found multiple new accounts partaking in $25 Welcome Bonus that:

• registered through the same referral link;
• used the same email domain;
• were from the same country;
• were using the same language;
• deposited the same amount of crypto;
• deposited with the same cryptocurrency;

His abuse has been well documented by our system, as below (username and partial email/language was marked out in purple for privacy reasons):



Such behavior is strictly prohibited as per our T&C 3.2 and 10.1:

3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting our support team via the Live Chat. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.

10.1 Trustdice.win reserves the right to cancel any promotion, bonus or bonus program (including, but not limited to deposit bonuses, reload bonuses and loyalty programs) with immediate effect if we believe the bonus has been set up incorrectly, is being abused, has not been used within 30 days from receiving it on your account, and if said bonus has been paid out, we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely by Trustdice.win.


His balance has been confiscated as per T&C 13.1:

13.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings, and in extreme cases, your deposits, and apply such funds to any damages due by you.


Thank you to the Bitcointalk community for bringing attention to this case. Have a great week further.

TrustDice Team

[Johnyz]

The reason why OP is not responding here is that, trustdice already reponded to this and they confirmed it as an abused . The next time you post accusation you should be more confident that you didn't violate any rules because many didn't aware of this and they easily make a thread. If you are going to abuse the system, make no mistake because in a good site you will be caught.

[Coinbox1]

<snip>

I love that you shared this kind of information to us. It just really resolves this kind of accusation. Why can't other casino do the same thing?

Thank you for your recognition! We attach great importance to transparent and meaningful communication with players and the crypto community at large, therefore we value Bitcointalk a lot and consider it a reliable channel for such effort.


Best,
TrustDice Team

[Jemzx00]

<snip>

I love that you shared this kind of information to us. It just really resolves this kind of accusation. Why can't other casino do the same thing?

Thank you for your recognition! We attach great importance to transparent and meaningful communication with players and the crypto community at large, therefore we value Bitcointalk a lot and consider it a reliable channel for such effort.


Best,
TrustDice Team

You and trustdice deserve any recognition in regard to this accusation made by the OP on your gambling platform. It also looks like the OP already knows his mistake and the bonus abuse that he did and thought that he'll get away with it by posting on the forum. After your response on this thread confirming the bonus abuse and duplicate, the OP has not responded ever since and has not been online afterward which only means that he got caught and has abandoned his accusation.

Anyways, Thanks for clarifying the case and being transparent to the forum.

[Piesel]

2 days later no answer from OP? What happened mate? Taking your time gathering counter-evidence or what?

I think the ops have already given up, as he has not updated the thread since it creates and even if he is looking for evidence he shouldn't have taken this long before he responds here.

Because the only evidence needed is screenshots of his evidence to prove the allegation against trust dice.

Why they post accusations without sharing any proof? If there’s no proof that’s a baseless accusation no matter how much it’s value. If there’s no update from OP, probably he is just messing around here. I see good reviews with Trustdice though and for sure if OP provide his proof probably this case can be solve easily.

Honestly after spending years in this forum, 90% of all scam accusation posts made here on the gambling subforums is just people wanting to vent about getting caught breaking the rules and facing the consequences. It is quite tiring but understandable. I would probably want to vent to if I lost my account/money. I would think its best to just follow the rules, though. That way you can keep playing without having to worry.

Although I am still very much against having to store your money on a third party wallet on some gambling website. All gambling should be decentralised. Otherwise who knows when some gambling website decides to go rogue? It happens. Rarely. But it happens.

I am also against storing large amount on either gambling wallet or exchanges most especially the centralized ones because you may end up not being able to access the funds when anything happens, and that is why i am always hesitant about playing on centralized gambling platform that demand kyc at whatever point.

And on the other hand trustdice have been around for a while and i dont think their will just violates their client right to access his money without any proven evidence of abused on the system.

[Bobrox]

Why they post accusations without sharing any proof? If there’s no proof that’s a baseless accusation no matter how much it’s value. If there’s no update from OP, probably he is just messing around here. I see good reviews with Trustdice though and for sure if OP provide his proof probably this case can be solve easily.

Some accusation post coming from newbie account and seems speculation between competitor way how to make one gambling site down or really real problem faced by them.  I have checked some review made by account with level newbie and without any proof sharing seems difficult to claimed with Trustdice site is wrong, but lets waiting if OP give valid respond and can sharing proof to know which one true or fault. Not any casino suspend or freeze account without have mistake or TOS rule break, they have announce which one allow and disallow when active at some gambling casino website.

[Odusko]

You are right, he has been proven to have abused the bonus in the post above and I have guessed that the above report is only used to find "bugs" so that he can get the welcome bonus from registering another account.

I think it is high time we pay less attention to all the newbies account posting accusations on this board and if they want they accusations to be given the needle attention, their should go to reputation and make proper scam accusations thread rather than coming to gambling board to create threads just to destroy the image of their perceived competitors.
Most of us here already know their tactics and we know they follow similar pattern to make this accusations.

[khaled0111]

I think it is high time we pay less attention to all the newbies account posting accusations on this board and if they want they accusations to be given the needle attention, their should go to reputation and make proper scam accusations thread rather than coming to gambling board to create threads just to destroy the image of their perceived competitors.
Most of us here already know their tactics and we know they follow similar pattern to make this accusations.

Actually, scam accusation topics should be posted on the scam accusation board not the reputation board.
I agree with you that many accusations made by newbies are baseless and made only as a revenge to harm the casino's reputation. But this doesn't mean we have to ignore them all together and should treat them on a case by case basis as some of them my have genuine concerns.

[Piesel]

<snip>

I love that you shared this kind of information to us. It just really resolves this kind of accusation. Why can't other casino do the same thing?

Thank you for your recognition! We attach great importance to transparent and meaningful communication with players and the crypto community at large, therefore we value Bitcointalk a lot and consider it a reliable channel for such effort.


Best,
TrustDice Team

Thanks to the trustdice team for sharing this info with the public I like the way and manner this case was handled publicly, now I know why ops have not replied to all the comments on this thread.

We even demanded he shares some evidence to back up his claims but until now he has not responded and this action of his speak volume about the authenticity of his claims.

[cicadasTR]

People very quick to defend books, strange. I was stonewalled for a withdrawal with Trustdice until I went to Askgamblers. It does happen.

[AmoreJaz]

People very quick to defend books, strange. I was stonewalled for a withdrawal with Trustdice until I went to Askgamblers. It does happen.

Sometimes when I look at myself I conclude that I don't know many things concerning gambling so I want to ask if there is anyway this can be done because gambling really know about you but some people are interested to learn more like me and curious to learn about gambling in all means

you are on the right track as you already found this forum. if you know more about gambling, just browse the threads here as well as the gambling discussion board. you can also try playing using small deposits and get the grasp of what's going on with the site as well as the game. you don't need to be a rocket scientist to play gambling games.

<snip>

I love that you shared this kind of information to us. It just really resolves this kind of accusation. Why can't other casino do the same thing?

Thank you for your recognition! We attach great importance to transparent and meaningful communication with players and the crypto community at large, therefore we value Bitcointalk a lot and consider it a reliable channel for such effort.


Best,
TrustDice Team

Thanks to the trustdice team for sharing this info with the public I like the way and manner this case was handled publicly, now I know why ops have not replied to all the comments on this thread.

We even demanded he shares some evidence to back up his claims but until now he has not responded and this action of his speak volume about the authenticity of his claims.

this is also the advantage of having active support on this forum. the casino in question can always clarify the situation and give their inputs towards the situation. because if they don't have any rep, hard to give their side of story. and people will just assume the site is indeed a scam.

[rby]

I think it is high time we pay less attention to all the newbies account posting accusations on this board and if they want they accusations to be given the needle attention, their should go to reputation and make proper scam accusations thread rather than coming to gambling board to create threads just to destroy the image of their perceived competitors.
Most of us here already know their tactics and we know they follow similar pattern to make this accusations.

Actually, scam accusation topics should be posted on the scam accusation board not the reputation board.
I agree with you that many accusations made by newbies are baseless and made only as a revenge to harm the casino's reputation. But this doesn't mean we have to ignore them all together and should treat them on a case by case basis as some of them my have genuine concerns.

For long I have stop giving much attention to accusations by newbies. Many times most of them use to be wrong. I keep asking myself why newbies are always the ones that are having problems, why not old members.
Any person that feel they have been scammed should use the scam accusation board.
For the regular gamblers in this forum, we know the casinos that  are trust worthy and the ones that can scam.

[khaled0111]

People very quick to defend books, strange. I was stonewalled for a withdrawal with Trustdice until I went to Askgamblers. It does happen.

This is not true, at least not on this forum. If you take a look at the scam accusation board and open any of the topics there, you will see that most members tend to side with the player (who is supposed to be the victim) no matter how big or reputable the casino is.
The problem is that most of those Accusations, especially made by newbies, turned out to be fake and had no ground. Just made to tarnish the casino's reputation.

[mak013]

People very quick to defend books, strange. I was stonewalled for a withdrawal with Trustdice until I went to Askgamblers. It does happen.

You can read all the thread. If you do so - you`ll see that the members tried to help the OP. But he gave no any information. After that the bookie gave the information and we see that the OP lied to us.
So, i don`t see any reasons to defend the cheater. Also i don`t even see him answering any questions or arguing with the @Coinbox1.

[cicadasTR]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

If you were banned, I am very confident that you broke their rules. You can read in their Terms of Service and check activities that you self-think that you likely broke.

Most common violations that are not tolerated by casinos is cheating with multiple accounts, exploitation of their bonuses for example. I don't say you did it but assume you did it, you should know casinos have lot of data and information to detect suspicious activities especially multiple account cheating.

What you are doing is making a scam accusation against TrustDice, so you should move this topic to Scam accusations board.

3rd response to the OP. I would stop posting if that's the sort of 'help' I got. And it's funny how the information is always invariably multi-accounting, if you win. If you lose, different story. Any book pumping out that unimaginative excuse will be freerolling real and imagined multi accounts so no one is innocent.

[Coinbox1]

People very quick to defend books, strange. I was stonewalled for a withdrawal with Trustdice until I went to Askgamblers. It does happen.

Hello cicadasTR,

We noticed that this is the 2nd time you comment in a post related to TrustDice indicating that your prior interactions with our platform have not always been perfect. We are glad your issue was peacefully resolved.

As a crypto casino committed to open and honest communication with players, we would love to learn more about what happened, so we can explain it in more detail and assess whether there is any room for improvement in our products and services.

Please feel free to DM us with your account info and we will look into it.

Thank you.
TrustDice Team

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Also, in case you missed our official response to the OP's case, you can find it quoted below. We confirmed it is a case of duplicate accounts and bonus abuse.

Hello everyone,

TrustDice team here. The OP replied directly to us with his account information and we reviewed the case.

After discussing with our Risk Management team, we determined, with overwhelming evidence, that OP was abusing our $25 Welcome Bonus through duplicate accounts, and matched the abuse pattern of other confirmed abusing accounts.

We found multiple new accounts partaking in $25 Welcome Bonus that:

• registered through the same referral link;
• used the same email domain;
• were from the same country;
• were using the same language;
• deposited the same amount of crypto;
• deposited with the same cryptocurrency;

His abuse has been well documented by our system, as below (username and partial email/language was marked out in purple for privacy reasons):



Such behavior is strictly prohibited as per our T&C 3.2 and 10.1:

3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting our support team via the Live Chat. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.

10.1 Trustdice.win reserves the right to cancel any promotion, bonus or bonus program (including, but not limited to deposit bonuses, reload bonuses and loyalty programs) with immediate effect if we believe the bonus has been set up incorrectly, is being abused, has not been used within 30 days from receiving it on your account, and if said bonus has been paid out, we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely by Trustdice.win.


His balance has been confiscated as per T&C 13.1:

13.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings, and in extreme cases, your deposits, and apply such funds to any damages due by you.


Thank you to the Bitcointalk community for bringing attention to this case. Have a great week further.

TrustDice Team

[cicadasTR]

I wouldn't use trustdice again. Given that, it's only fair to say the OP is not definitely in the wrong, and maybe people shouldn't be so quick to assume the worst.

[Haunebu]

I wouldn't use trustdice again. Given that, it's only fair to say the OP is not definitely in the wrong, and maybe people shouldn't be so quick to assume the worst.

You are creating your own version of this story to be honest. Several posters have repeatedly mentioned that many gamblers in this thread tried helping op out who pretty much ignored them.

Op may/may not be wrong, but he isn't doing himself any favours by not cooperating with them in this situation.

[Piesel]

2 days later no answer from OP? What happened mate? Taking your time gathering counter-evidence or what?

I think the ops have already given up, as he has not updated the thread since it creates and even if he is looking for evidence he shouldn't have taken this long before he responds here.

Because the only evidence needed is screenshots of his evidence to prove the allegation against trust dice.

Why they post accusations without sharing any proof? If there’s no proof that’s a baseless accusation no matter how much it’s value. If there’s no update from OP, probably he is just messing around here. I see good reviews with Trustdice though and for sure if OP provide his proof probably this case can be solve easily.

That is very true, since the accusation lack the necessary evidence and also based on false accusations against the casino so most of them will not want to expose themselves since they already abuse the platform bonuse system.

So in this case i can say their don't have anything to fall back to as an evidence .

[mak013]

I wouldn't use trustdice again. Given that, it's only fair to say the OP is not definitely in the wrong, and maybe people shouldn't be so quick to assume the worst.

It is your decision and of course you decide by yourself what bookie you want to use. But i can only repeat - read the all thread. The members tried to help the OP, asked some more information.
You understand that the OP cheated, but anyway vote against bookie. In such case, you can`t find a bookie to gamble some moment - every bookie have such users like the OP with such threads. Following your logic you wouldn`t use all these bookies?

[Slow death]

I wouldn't use trustdice again. Given that, it's only fair to say the OP is not definitely in the wrong, and maybe people shouldn't be so quick to assume the worst.

see the post that @Coinbox1 posted, and a post that is before your post, you can easily read it and it's very clear and detailed, OP was a bonus abuser, there's no denying that, because the casino has solid evidence that the OP was a bonus abuser, if you have a specific problem at the casino then you have the opportunity to solve it because @Coinbox1 is active on the forum and I already told you that you can present your problem in case you have any problems

see:

People very quick to defend books, strange. I was stonewalled for a withdrawal with Trustdice until I went to Askgamblers. It does happen.

Hello cicadasTR,

We noticed that this is the 2nd time you comment in a post related to TrustDice indicating that your prior interactions with our platform have not always been perfect. We are glad your issue was peacefully resolved.

As a crypto casino committed to open and honest communication with players, we would love to learn more about what happened, so we can explain it in more detail and assess whether there is any room for improvement in our products and services.

Please feel free to DM us with your account info and we will look into it.

Thank you.
TrustDice Team

Here's a chance for you to solve any problem you have or had at their casino, not just complaining on the forum

I wouldn't use trustdice again. Given that, it's only fair to say the OP is not definitely in the wrong, and maybe people shouldn't be so quick to assume the worst.

It is your decision and of course you decide by yourself what bookie you want to use. But i can only repeat - read the all thread. The members tried to help the OP, asked some more information.
You understand that the OP cheated, but anyway vote against bookie. In such case, you can`t find a bookie to gamble some moment - every bookie have such users like the OP with such threads. Following your logic you wouldn`t use all these bookies?

unfortunately there are many bonus abusers, casinos are even forced to stop giving bonuses because they are flooded with cases of bonus abuse, this harms the business, and people seem to forget about it or just think about themselves

[cicadasTR]

The problem was withdrawals being ignored for a month. I got the money, what is there to talk about now?

Get the feeling people only want to see positive happy clappy posts about sites here, for some strange reason. But if it makes you happy to dismiss every criticism, go with God.

[Odusko]

1 d1What we judge here is based on evidence and nothing more, if you have being following up with accusations that are posted on this forum need to follow a proper guideline and this one does not look anything close to that.

I wouldn't use trustdice again. Given that, it's only fair to say the OP is not definitely in the wrong, and maybe people shouldn't be so quick to assume the worst.

If you read through the comments and replies on this thread you will see that many members here have requested the ops to post an evidence to support the claim, bit nothing came forth from the op.

[cicadasTR]

.

You are correct, most accusations that are coming from newbies always follow a pattern and most of them are just created to fud against competitors and their hide under the identity of newbies since they can easily create several accounts just to spam the forum with the wrong accusations.
But when you look closely you will notice the false claims and bonus abuse.
[/quote]

You seem like a fair, straight down the line judge, not prone to lazy generalisations or assumptions. So I'll take your word for it, Odesko.

[wxa7115]

I wouldn't use trustdice again. Given that, it's only fair to say the OP is not definitely in the wrong, and maybe people shouldn't be so quick to assume the worst.

If you read through the comments and replies on this thread you will see that many members here have requested the ops to post an evidence to support the claim, bit nothing came forth from the op.

More than a week has passed since the OP has posted or log into his account so I think it is safe to assume that we are not going to see any kind of evidence coming from him anymore.

Besides I doubt he can actually bring any convincing evidence at all as the casino was the one that provided very strong evidence against him, which is most likely the reason we have not heard anything from him and most likely we will never do.

[worldofcoins]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

Before reaching any particular point, I suggest you refer to customer support; something might be done against the policies or terms & conditions of the sites. (i.e., presence in any restricted country, VPN usage, or any other unwilling breach of terms & conditions).
Then, if you still find it a scam site, post it in the Scam Accusations section.

[Piesel]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

Before reaching any particular point, I suggest you refer to customer support; something might be done against the policies or terms & conditions of the sites. (i.e., presence in any restricted country, VPN usage, or any other unwilling breach of terms & conditions).
Then, if you still find it a scam site, post it in the Scam Accusations section.

Ops may have violated the casino terms and condition and also, is as if support have already responded to this user and he was told, his account was ban because oo abuse of their platform.

And if yu have taken the time to dig deep into this case one thing that is evident to spot is that, ops is all about accusing trustdice without any form of evidence to hw truly if trustdice have stolen his balance.

[mak013]

I wouldn't use trustdice again. Given that, it's only fair to say the OP is not definitely in the wrong, and maybe people shouldn't be so quick to assume the worst.

It is your decision and of course you decide by yourself what bookie you want to use. But i can only repeat - read the all thread. The members tried to help the OP, asked some more information.
You understand that the OP cheated, but anyway vote against bookie. In such case, you can`t find a bookie to gamble some moment - every bookie have such users like the OP with such threads. Following your logic you wouldn`t use all these bookies?

unfortunately there are many bonus abusers, casinos are even forced to stop giving bonuses because they are flooded with cases of bonus abuse, this harms the business, and people seem to forget about it or just think about themselves

The OP is bonus abuser but the @cicadasTR possible not. He is just doesn`t like the trustdice.
I don`t think that the casino would stop giving bonuses but they work hard to catch all cheaters. Sometimes they can catch innocent gambler, but i think that in such case it is possible to find the truth. On the other hand - such problems honest gamblers get due to cheaters.

[CryptoHeadlineNews]

People very quick to defend books, strange. I was stonewalled for a withdrawal with Trustdice until I went to Askgamblers. It does happen.

You can read all the thread. If you do so - you`ll see that the members tried to help the OP. But he gave no any information. After that the bookie gave the information and we see that the OP lied to us.
So, i don`t see any reasons to defend the cheater. Also i don`t even see him answering any questions or arguing with the @Coinbox1.

Yes.. I totally agree with what you just said above, because it's been over a week plus now, of which I expected O.P to have come up with concrete proof to back up his allegations just as many requested O.P to present the 6 deposit transaction history of which he claim he did before he got banned, of which we are yet to hear from him till this very moment, because till then, this is just an allegation with shallow proof just as many others. Trustdice is indeed a trustworthy casino

[mak013]

People very quick to defend books, strange. I was stonewalled for a withdrawal with Trustdice until I went to Askgamblers. It does happen.

You can read all the thread. If you do so - you`ll see that the members tried to help the OP. But he gave no any information. After that the bookie gave the information and we see that the OP lied to us.
So, i don`t see any reasons to defend the cheater. Also i don`t even see him answering any questions or arguing with the @Coinbox1.

Yes.. I totally agree with what you just said above, because it's been over a week plus now, of which I expected O.P to have come up with concrete proof to back up his allegations just as many requested O.P to present the 6 deposit transaction history of which he claim he did before he got banned, of which we are yet to hear from him till this very moment, because till then, this is just an allegation with shallow proof just as many others. Trustdice is indeed a trustworthy casino

The @Coinbox1 gave us enough information and the OP said nothing. It seems that the OP tried to cheat casino and thought that with the help of members of this board he make the trustdice to pay him money even if they are right, but the casino answered with facts, so the OP just keep silence - he have nothing to say i think.

[Beparanf]

People very quick to defend books, strange. I was stonewalled for a withdrawal with Trustdice until I went to Askgamblers. It does happen.

You can read all the thread. If you do so - you`ll see that the members tried to help the OP. But he gave no any information. After that the bookie gave the information and we see that the OP lied to us.
So, i don`t see any reasons to defend the cheater. Also i don`t even see him answering any questions or arguing with the @Coinbox1.

Yes.. I totally agree with what you just said above, because it's been over a week plus now, of which I expected O.P to have come up with concrete proof to back up his allegations just as many requested O.P to present the 6 deposit transaction history of which he claim he did before he got banned, of which we are yet to hear from him till this very moment, because till then, this is just an allegation with shallow proof just as many others. Trustdice is indeed a trustworthy casino

His deposit doesn't matter anymore since Trustdice representative already released the findings on this case that OP is involved in multiple account violation through connection on same affiliates and country to other user that commit same behaviour.

Cheater just want to use the forum to blackmail the casino to ruin there reputation. Besides he is playing on Russia which only means that he is using VPN in contratry to his original statement that he never use VPN. What a clown to think that casino doesn't have data on his game login.