Stake.com - Account suspended and withdrawal blocked

[Pmalek]

The case is rather similar since it's also a multi-account accusation case and maybe you haven't seen the last post from AskGamblers yet but it is concerning

POSTED ON NOVEMBER 25, 2022
Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the Stake Casino team due to the fact that we considered the information and proof they presented not justified enough to confirm the accusations against the player. [...]

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Sorry, my bad. When you open the AskGamblers thread in your browser, it only shows replies until 23 November. I thought there was nothing else after that because I missed to see the "LOAD MORE COMPLAINT REPLIES" button at the bottom. But I am looking at it now. 2 days ago, Stake was asked to submit additional evidence to support their claims. They still haven't done that and/or the AskGamblers representative hasn't confirmed receiving new data. Unless I am wrong, it's still an open case.

A stake representative replied a few days ago saying that they would provide evidence.

OK, from what I can see, Stake has asked where they can send their evidence, and they have 3 days left to prove their case.

[stakecomisscam]

The case is rather similar since it's also a multi-account accusation case and maybe you haven't seen the last post from AskGamblers yet but it is concerning

POSTED ON NOVEMBER 25, 2022
Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the Stake Casino team due to the fact that we considered the information and proof they presented not justified enough to confirm the accusations against the player. [...]

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Sorry, my bad. When you open the AskGamblers thread in your browser, it only shows replies until 23 November. I thought there was nothing else after that because I missed to see the "LOAD MORE COMPLAINT REPLIES" button at the bottom. But I am looking at it now. 2 days ago, Stake was asked to submit additional evidence to support their claims. They still haven't done that and/or the AskGamblers representative hasn't confirmed receiving new data. Unless I am wrong, it's still an open case.

A stake representative replied a few days ago saying that they would provide evidence.

OK, from what I can see, Stake has asked where they can send their evidence, and they have 3 days left to prove their case.

Yes, still they dont send any proof.

[genji87]

I have some updates regarding my case.

After almost a month of silence, Stake responded to my email and they stated that they "managed to confirm that you have provided fake KYC upon registration".

This is simply false. I responded to Stake, as you can see in the attached screenshot.
Since they have several selfies of mine, they can also confirm my identity looking at institutional sites where there are pictures of mine.
I also proposed a live call to show them that I am indeed me.

https://ibb.co/p0xyPDX

I have decades of documents proving that all I declared to Stake during KYC is accurate.

I would like to ask one or two trusted members of this community to join a live call with me to verify that I am telling the truth.

[stakecomisscam]

I have some updates regarding my case.

After almost a month of silence, Stake responded to my email and they stated that they "managed to confirm that you have provided fake KYC upon registration".

This is simply false. I responded to Stake, as you can see in the attached screenshot.
Since they have several selfies of mine, they can also confirm my identity looking at institutional sites where there are pictures of mine.
I also proposed a live call to show them that I am indeed me.

https://ibb.co/p0xyPDX

I have decades of documents proving that all I declared to Stake during KYC is accurate.

I would like to ask one or two trusted members of this community to join a live call with me to verify that I am telling the truth.

I can confirm they do same for me. Fake ID, I made over 10 selfies and when Completed verification they steal money. I have all proofs. I also suggest this but they ignore me. In my case they want only steal my money. SCAM

[genji87]

I have further updates regarding my case.

As I was saying in my previous message, Stake accused me of providing fake KYC and having multiple accounts.

You can read in my complaint on CasinoGuru that they looked at my documents and cannot see anything that suggests that my documents are not legitimate.

https://casino.guru/stake-casino-player-s-account-has-been-blocked

[Saint-loup]

I have further updates regarding my case.

As I was saying in my previous message, Stake accused me of providing fake KYC and having multiple accounts.

You can read in my complaint on CasinoGuru that they looked at my documents and cannot see anything that suggests that my documents are not legitimate.

https://casino.guru/stake-casino-player-s-account-has-been-blocked

And 2 weeks after you've opened your thread nobody from Stake has bothered to reply anything. Why do they update their thread every day and manage a big advertising campaign here if they don't care about serious "scam accusation" cases from Bitcointalk users ?
I see that they are already flagged as "Questionable reputation" on Casino guru with a 6.4/10 rating, while they are rated the same low score (6.46/10) on Askgamblers. What do they wait for changing their policy toward customers? Losing their partnerships and their licenses?

[holydarkness]

And 2 weeks after you've opened your thread nobody from Stake has bothered to reply anything. [...]

They attending to the disccusion on casinoguru and currently they submitted a new evidence, dated two days ago, so... Around 2nd of Dec? The casinoguru's representative is currently investigating the new evidences. Maybe they choose to discuss them there and only return here once everything is cleared --regardless if the outcome is they're wrongfully accuse OP or the other way round-- so, all we can do here is wait and followed the updates through casinoguru.

Dear all,
I write in hope of finding help.

[...]
I first opened my Stake account last August using a referral from one of Stake's affiliates. [...]

Reading from the first post to the last, this idea kept bugging my mind: how possible is it that the whole mess is because of the referrer code you use? Do you know the referrer in person or were you just being generous and randomly pick a referral code someone put on the internet and let them earn passively? What I'm trying to say --or to find a different perspective-- is if Stake think they're not wrong about you abusing multi-acc, and you insist you only have one account, add that to this statement:

[...]
I asked accounts@stake.com for information and they replied that: "Due to a repeated breach of Stake’s Terms of Service regarding multi-accounting, all functionality on your account has been removed. You will not be able to use Stake in any capacity, including to place bets and any transactions. Any future accounts that are created that are linked back to this account, or any other account, will receive the same restrictions." [...]

They traced accounts --as how other platforms understandably also do-- I think it is still in the realm of possibility that someone that also use the referral code of the one you use, or maybe the original referrer themselves, had multiaccount and your account "simply" dragged along the mud because Stake group them all into one massive self-referral.

[genji87]

And 2 weeks after you've opened your thread nobody from Stake has bothered to reply anything. [...]

They attending to the disccusion on casinoguru and currently they submitted a new evidence, dated two days ago, so... Around 2nd of Dec? The casinoguru's representative is currently investigating the new evidences. Maybe they choose to discuss them there and only return here once everything is cleared --regardless if the outcome is they're wrongfully accuse OP or the other way round-- so, all we can do here is wait and followed the updates through casinoguru.

This is true, although I wouldn't use the word "discuss" because it isn't really a discussion...
Furthermore, it particularly struck me how they completely avoided to acknowledge the fact that casinoguru confirmed the legitimacy of my documents, effectively saying that Stake's accusation regarding my KYC was false. That the accusation was wrong due to "scammy" behaviour or sloppy checks I really don't care.

Dear all,
I write in hope of finding help.
[...]
I first opened my Stake account last August using a referral from one of Stake's affiliates. [...]

Reading from the first post to the last, this idea kept bugging my mind: how possible is it that the whole mess is because of the referrer code you use? Do you know the referrer in person or were you just being generous and randomly pick a referral code someone put on the internet and let them earn passively? What I'm trying to say --or to find a different perspective-- is if Stake think they're not wrong about you abusing multi-acc, and you insist you only have one account, add that to this statement:

[...]
I asked accounts@stake.com for information and they replied that: "Due to a repeated breach of Stake’s Terms of Service regarding multi-accounting, all functionality on your account has been removed. You will not be able to use Stake in any capacity, including to place bets and any transactions. Any future accounts that are created that are linked back to this account, or any other account, will receive the same restrictions." [...]

They traced accounts --as how other platforms understandably also do-- I think it is still in the realm of possibility that someone that also use the referral code of the one you use, or maybe the original referrer themselves, had multiaccount and your account "simply" dragged along the mud because Stake group them all into one massive self-referral.

It is a possibility.
I don't know the referrer in person. I met him through telegram, he's a tipster.
Obviously, I cannot exclude that someone else using that referrer's code, or the referrer himself, was indeed multiaccounting.
But that is not a justification.
In the eventuality you're suggesting, I could understand if Stake grouped all those account and blocked them altogether pending further checks for a few days. But in my case over a month has gone by and they are keeping my money (!!).
You suspect a group of accounts to head back to the same person? Well, do further checks on their KYCs. You're not satisfied that the KYC are legitimate? Ask for further documents and selfies. You're still not satisfied? Arrange a live call. The possibilities are endless. But sequestering someone's money due to sloppiness, unprofessionalism and lack of care is unacceptable.

[Saint-loup]

They attending to the disccusion on casinoguru and currently they submitted a new evidence, dated two days ago, so... Around 2nd of Dec? The casinoguru's representative is currently investigating the new evidences. Maybe they choose to discuss them there and only return here once everything is cleared --regardless if the outcome is they're wrongfully accuse OP or the other way round-- so, all we can do here is wait and followed the updates through casinoguru.

Unfortunately this is not the first case they leave without answer, if you look at topics here and in the gambling section you will find several other cases that had been left without answer since several months while no complaints seemed to have been opened on review platforms. Here, if they only want to comment the case on Casino Guru they could just tell it, I think.
You're right they seem to have submitted a new evidence there, but because the first one hasn't been conclusive obviously. For the hold-11xrp-deposit case on Askgamblers, their evidences have been rejected 2 times in a row. So I don't think they can avoid to give clear explanations about their decisions and their locking funds policy anymore.

Reading from the first post to the last, this idea kept bugging my mind: how possible is it that the whole mess is because of the referrer code you use? Do you know the referrer in person or were you just being generous and randomly pick a referral code someone put on the internet and let them earn passively? What I'm trying to say --or to find a different perspective-- is if Stake think they're not wrong about you abusing multi-acc, and you insist you only have one account, add that to this statement:

They traced accounts --as how other platforms understandably also do-- I think it is still in the realm of possibility that someone that also use the referral code of the one you use, or maybe the original referrer themselves, had multiaccount and your account "simply" dragged along the mud because Stake group them all into one massive self-referral.

If it's enough for them to lock customer funds, it's very concerning, they should stop their referral program to avoid risking customers funds.

[holydarkness]

[...]

Ahh, it might be wise to mention that the perspective I offered is more intended for Stake as they're hell bent on being sure you abuses multi-alt. Being having to stay neutral and giving benefits of doubts to every party involved, it's a way to say, "Hey, Stake, here's a possibility, have you considered it before being persistently sure that you're banning for a legit reason?"

[...]
You're right they seem to have submitted a new evidence there, but because the first one hasn't been conclusive obviously. [...]

It is conclusive, actually. The accusation of fake KYC is false as casinoguru team was able to verify thr legitimacy of the documents,

Thank you for the documents you have provided. I checked the validity of the certificate of residence and it is indeed valid.

I have checked the correct tax code and it is indeed valid, so I cannot see anything to suggest that the documents you have provided are not legitimate.

Therefore, the focus of this complaint is the links to multiple other accounts.

which prompt Stake to submit another evidence for the focus of multi-acc accusation; and, since I think OP has built quite a solid counter-evidence against it, yet Stake still insist on it, and since we have to remain neutral here, I tried to suggest a new perspective for Stake to consider, that they made a wrong conclusion of OP because he's simply dragged into the mud.

[ziportan]

I have further updates regarding my case.

As I was saying in my previous message, Stake accused me of providing fake KYC and having multiple accounts.

You can read in my complaint on CasinoGuru that they looked at my documents and cannot see anything that suggests that my documents are not legitimate.

https://casino.guru/stake-casino-player-s-account-has-been-blocked

i read all of those and obviously stake is being a cunt about this issue. its not the first complaint i read about them recently either.. personally i would never touch a site asking my tax number or proof of income etc but i hope these thieving scums give back your money. i just hate when someone having problems to make legitimate withdrawals

[IndependentGambler]

wow what a roller coaster of emotion. Sorry this happened to you.

I'm a high roller that recently started playing on stake, I will follow your case. it's disappointing the lack of communication from stake as this is a stressful situation for gamblers(I've been there)

the claim of fake ID is ludicrous if proven to be real documents. Even before that they accepted your documents.

does stake not reply to scam accusations?  

Edit: after reading another accusation that proved to be false, I will wait for stunna's reply before casting judgement further.

[ziportan]

and probably some morons will drop here too now ` hey cmon stake is the sponsor of this and that so you must commit some fraud` etc

[holydarkness]

Not sure if OP, genji87, get notified about this as their last activity on this forum is one day before this post below is made, but casinoguru has closed the problem and rejected,

Dear genji87,

After discussing this case internally, it has been decided that we are unable to assist any further.

We agree that there is no evidence to support the casino's claims regarding the authenticity of your documents.

However, there is some evidence to show that your account may be linked to multiple others.

When we assess multiple accounts cases, we look at how they may have been used to gain an unfair advantage over the casino. As you have only placed bets on sports, we currently do not have enough insight into sports betting to be able to advise you correctly or make a well-informed decision about the usage of your account/sports platforms.

Consequently, the complaint will be rejected. I’m sorry we can't be of more help on this occasion, but please do not hesitate to contact us if you run into any issues with any other casino in the future.

Kind regards,

Adam

So, if OP is being honest with his claim of only having one acc and submitting legit kyc --and proven by casinoguru-- and if we may conclude from closing statement by casinoguru's representative that Stake's claim is also somewhat correct --well, not proven to be wrong, to be exact, and there's a bit difference between the two-- I think it is even more likely now that my proposed situation is what actually happened.

My question to OP is, what do you want to do now that your issue is rejected by casinoguru? Given stake's representative is yet to be present here, I think I can invite Stunna through PM to see if they can possibly look into this matter.


Edit: PM sent

[saxydev]

Wow. No reply from stake yet here:
Last reply from askgambler 5 days ago:

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the Stake Casino team due to the fact that we considered the information and proof they presented not justified enough to confirm the accusations against the player.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Casinoguru gave their veridict somehow in the favour of the player.

Look at stakes reply:

Dear AskGamblers,

We have already sent the additional information.

Would you kindly confirm that you have received the same?

Best,
Stake

What a SCAM! WHAT A SCAM! Go and read the terms in the stake site: https://stake.com/policies/terms

Total bs. Meanwhile trainshitstreamer proud of winning 360 mil from stake: https://www.youtube.com/watch?v=56jXFjGRhiw

Stake spends so much on promoting here, but they are not able to reply to a scam accusation? What about all the spammers of stake here on the forum!? Where are they now?

[holydarkness]

Wow. No reply from stake yet here:
Last reply from askgambler 5 days ago:

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the Stake Casino team due to the fact that we considered the information and proof they presented not justified enough to confirm the accusations against the player.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Casinoguru gave their veridict somehow in the favour of the player.

Look at stakes reply:

Dear AskGamblers,

We have already sent the additional information.

Would you kindly confirm that you have received the same?

Best,
Stake

What a SCAM! WHAT A SCAM! Go and read the terms in the stake site: https://stake.com/policies/terms

Total bs. Meanwhile trainshitstreamer proud of winning 360 mil from stake: https://www.youtube.com/watch?v=56jXFjGRhiw

Stake spends so much on promoting here, but they are not able to reply to a scam accusation? What about all the spammers of stake here on the forum!? Where are they now?

What are you talking about? Last reply from askgambler was 5 days ago? OP, genji87, did said that they reached and submitted a complaint to askgambler, but they never gave further update about this, no link or anything. I've comb through all of the cases against Stake on that platform and couldn't find any case submitted by OP there. Can you --or OP-- provide link to this case?

The closest I get to your quoted text is from the case of Stake v. stakecomisscam, which a completely different case with the one in this thread.

And "Casinoguru gave their verdict somehow in the favour of the player"? Have you read the entire case carefully or at least the summary written by the staff handling this case? I'm not defending Stake or OP right now, not leaning towards any side with the lack of insight and evidences, but I do hate misinformation. Your post just made it even more confusing for anyone who doesn't read the flows on casinoguru.

As I've wrote above, casinoguru close the case as rejected, because the case fell on sports betting that's not their expertise, but both sides provide equally strong evidence. The verdict is inconclusive, casinoguru did not favoring OP or Stake.

I've PMed Stunna, let's just hope they would appear here and give their side and evidences that's we currently can't see because all of them were sent privately through email to askgamblers and casinoguru.

[genji87]

Dear all,
I'm sorry if I went awol but I was kinda depressed after Casinoguru's verdict.
I'd like to thank holydarkness for reporting the information and contacting stunna. I tried to reach him twice more than a month ago but I didn't hear back.

As holydarkness correctly stated, Casinoguru's verdict is indeed inconclusive.
But I think it's leaning on my side of things for two reasons:
1) the accusation of fake KYC was completely rejected and my documents were proven legitimate. I think this is not something that the community should dismiss easily. A casino going against a player and accusing him of providing false documents it's bad... They could have accused me out of sloppy checks or out of malice but, in either case, it's bad and speaks loudly about their trustworthiness.
2) casinoguru stated that the evidence provided by Stake "show that your account may be linked to multiple others". Emphasis on may. Meaning that their evidence is not conclusive, that they couldn't prove it beyond doubt.

About askgamblers. As I said a while back, I tried to submit a complaint but they didn't accept to investigate it due to their policy of non-intervention in cases where terms violation is being disputed. You can read the following screenshot, reporting my correspondence with them. I don't even know what to say about this...
https://ibb.co/2dBpPT2
https://ibb.co/bRZ8BC1
https://ibb.co/TgF2csV
https://ibb.co/6PPgGnn
https://ibb.co/SRjv2jp

I even talked with Trustpilot and I managed to get the "verified" check on my review. This won't do anything in terms of getting my money back but still...

Maybe holydarkness is right and my account was dragged into the mud due to the misbehavior of others. I certainly hope so, that would bode for a positive resolution.

I know that I have not provided much evidence here. But, as I think anyone can understand, my evidence is all about personal data and I don't feel comfortable sharing it here publicly.
I already offered to share it with one or two trusted members of this community to have them verify it.

I want to be honest guys, this whole story has taken its toll on my mood.
I feel powerless, robbed and falsely accused. I am an honest guy and I usually don't get into trouble. I am not accustomed to defending myself from accusations and I don't like to accuse others. I don't feel good about any of this and I don't have much hope. I stopped replying because I thought it best to just forget about everything and move on. Continuing this conversation is a constant reminder that renews the thought and brings back the bad mood.

If anyone has any idea about how to further pursue my claim - other than waiting for Stake's representatives to show up - I'd be grateful.

Sorry about the venting.

[holydarkness]

Dear all,
I'm sorry if I went awol but I was kinda depressed after Casinoguru's verdict.
I'd like to thank holydarkness for reporting the information and contacting stunna. I tried to reach him twice more than a month ago but I didn't hear back.

[...]

If anyone has any idea about how to further pursue my claim - other than waiting for Stake's representatives to show up - I'd be grateful.

Sorry about the venting.

Not trying to give you false and empty hope here, but Stunna probably didn't deliberately not-answering --yes, I've heard myself saying it, and it gave me brainfreeze too-- you, they probably set their PM to ignore message from newbie. If that's the case, hopefully my PM could reach their inbox. They haven't been online since few days ago though, so maybe just wait a little bit.

Regarding any other way to pursue this, sadly, I think this is the only path we can take right now. And regarding how visiting this thread feels like reopening a fresh wound for you, if you'd like to start --just in case Stunna never appeared here-- moving on from this case by stop checking this thread regularly, if you want to, drop me your TG username through PM. I'll notify you through TG when --or if-- Stunna replied. If you never heard from me, well... you know what it means.

[Saint-loup]

Dear all,
I'm sorry if I went awol but I was kinda depressed after Casinoguru's verdict.
I'd like to thank holydarkness for reporting the information and contacting stunna. I tried to reach him twice more than a month ago but I didn't hear back.

As holydarkness correctly stated, Casinoguru's verdict is indeed inconclusive.
But I think it's leaning on my side of things for two reasons:
1) the accusation of fake KYC was completely rejected and my documents were proven legitimate. I think this is not something that the community should dismiss easily. A casino going against a player and accusing him of providing false documents it's bad... They could have accused me out of sloppy checks or out of malice but, in either case, it's bad and speaks loudly about their trustworthiness.
2) casinoguru stated that the evidence provided by Stake "show that your account may be linked to multiple others". Emphasis on may. Meaning that their evidence is not conclusive, that they couldn't prove it beyond doubt.

They are also saying "we currently do not have enough insight into sports betting to be able to advise you correctly or make a well-informed decision about the usage of your account/sports platforms" which looks like a way to avoid telling if they have the right or not to seize your funds at the end.  
Do you think they have only seized winnings or do you think they have also seized funds you have deposited ?
If one part comes from deposits at least it would be interesting to know what they will do with it now, because even if they've determined (wrongly or not) that you have one other account, it doesn't mean that these funds (legally and morally) belong to them.  

When we assess multiple accounts cases, we look at how they may have been used to gain an unfair advantage over the casino. As you have only placed bets on sports, we currently do not have enough insight into sports betting to be able to advise you correctly or make a well-informed decision about the usage of your account/sports platforms.

[8rch7]

Current reason with stake suspend several account member because multiple account created, but I have in your position OP with my account suddenly suspend after winning 2,000 Dogecoin in sport betting. I have tried to contact chat service but can't helped and I forget with my account still have many Dogecoin.

Nowadays with your account suspend because fake KYC, I don't know how come Stake know about your document is fake or not depending use the only one document when submitting KYC, if acquire for second KYC procedure and have different document I can accepted with their reason different KYC document.