Stake.com - Account suspended and withdrawal blocked

[genji87]

***EDIT 10/12/2022***

I edit the first post to sum up events occurred later and new information.
Updated information regarding my issue can be found in my complaint to Stake's license provider here: https://imgbb.com/hBnmgC2
CasinoGuru's thread about my case is here: https://casino.guru/stake-casino-player-s-account-has-been-blocked
As you can see, even though they managed to confirm that the documents I provided to stake were legitimate, the complaint was rejected with the following motivation:
"The player from Italy has been accused of opening multiple accounts. The casino blocked his account while the player still had funds in it. The casino stated that the player's account was linked to multiple other accounts and also that the player had provided questionable documentation. Upon looking into the matter, it was determined that there was no evidence to suggest that the player's documents were not legitimate. However, the player had only used their account for sports betting. As we do not currently have enough insight into sports betting and sports betting platforms, the complaint was rejected."

***END EDIT***


Dear all,
I write in hope of finding help.

At the beginning of November my Stake account was suspended and all transactions, including withdrawals, were blocked because I was accused of multi-accounting.

Since I am the only one using my account and I only have one account I wasn't worried, at first. I thought: "Stake manages an absurd amount of money, why would they block my funds (around 900€)?". I thought it was an honest mistake. But almost 20 days have passed and I'm running out of options and faith. I tried to talk with Stake's representatives through the official channels but all my communications attempts were unsuccessful. I also tried to message Stunna twice but in 2 weeks I've got no answers.

Let me concisely recap my story as a Stake user. My Stake username is genji87.
I first opened my Stake account last August using a referral from one of Stake's affiliates. I verified my account up to level 3 from the start providing personal information, proof of identity and proof of address, which were all accepted quickly without any problems.
I had no problems until around the last decade of September when my betting limits were drastically lowered. I asked support for information but I didn't get any, they said it was not up to them and solely in the hands of the odds provider. Without receiving any sure information, I assumed that I was limited because I betted on some low-level sports events. I was told by support to keep betting and that my limits would be re-evaluated shortly. Hoping to get my limits changed, I continued playing and during October I exclusively betted prematch at very low odds on prime-time events like the Champions League and the major European soccer leagues.
Obviously, I have records of all these bets and I can support my statements.
On November 3, Stake suspended my account. I asked accounts@stake.com for information and they replied that: "Due to a repeated breach of Stake’s Terms of Service regarding multi-accounting, all functionality on your account has been removed. You will not be able to use Stake in any capacity, including to place bets and any transactions. Any future accounts that are created that are linked back to this account, or any other account, will receive the same restrictions." Asking for further information I was told that the decision was final and would not be reviewed. I was not given any chance to prove my good behaviour.

So now I can't use the platform and most importantly I cannot withdraw my funds.

As I said, at first I thought it was a mistake. So I wondered what could have triggered Stake's alerts and I probably should say that during the time I used Stake I also used another betting platform and made numerous transactions between the two. This other platform, OrbitX, doesn’t assign personal crypto addresses to their users, so every time I made a transaction between Stake and Orbit, the address would be different. Also these Orbit addresses would naturally be used by other players which have nothing to do with me. So, maybe Stake systems think that I have multiple accounts because I made transactions between my Stake address and these other addresses that were not only mine?
Attempting to prove this, I downloaded from both Stake and Orbit the transaction history for my accounts and I sent them to Stake's support highlighting the fact that there is an almost perfect correspondence between the two. The only transactions that are not between my Stake and Orbit accounts are a few transactions with my Binance account. To account for those I sent Stake support a screenshot of my Binance address and a selfie of me with the page opened on my PC.

I am really worried because I now have around 900€ stuck on Stake that I cannot withdraw. It is not a great amount of money but it is very important to me. I am keeping my temper under control but as you can imagine I am quite upset.

I don't understand Stake's claim. And I don't exactly know how I can prove my good behaviour but I am of course available and I would happily provide any kind of evidence necessary.

Thanks in advance to anyone out there willing to help me out.

[acroman08]

try informing them of this issue on their ANN thread(link below). I suggest that you provide evidence supporting your claims but let's be clear that even if you posted your evidence there is no guarantee that they'll reverse their decision or even reply to your post on their ANN thread.

Stake.com - The Leading Crypto Casino - 🦉 Drake, UFC, Everton Main Partner ⚽ 🥊

As I said, at first I thought it was a mistake. So I wondered what could have triggered Stake's alerts and I probably should say that during the time I used Stake I also used another betting platform and made numerous transactions between the two. This other platform, OrbitX, doesn’t assign personal crypto addresses to their users, so every time I made a transaction between Stake and Orbit, the address would be different. Also these Orbit addresses would naturally be used by other players which have nothing to do with me. So, maybe Stake systems think that I have multiple accounts because I made transactions between my Stake address and these other addresses that were not only mine?

the problem here is they don't really know that what you claim is true and even if you say that other people are using the same address, they'd assume that you are lying. from their perspective, several accounts are using the same address to send or receive cryptocurrency.

[genji87]

Thank you for your answer.

I will follow your advice but I'm not really sure what kind of evidence should I present. Do you have any idea about how I can prove that their accusation is false? Beside what I already told them I  mean (read below).

the problem here is they don't really know that what you claim is true and even if you say that other people are using the same address, they'd assume that you are lying. from their perspective, several accounts are using the same address to send or receive cryptocurrency.

I'm not sure I explained the situation properly. Or maybe I don't fully understand your answer. I'll try to explain it differently.
I have just one Stake account and just one Orbit account. The thing is, the Orbit account is not linked to a fixed ERC-20 address, it varies.
So when I withdrew from Stake to Orbit the transactions would not have always the same address as destination. And when I deposited to Stake from Orbit the transactions would not have always the same starting address. But the Stake account was always just one and with a fixed address. I never had more than one account.
To prove them that I'm telling the truth, I already sent Stake staff the transactions lists of my Stake and Orbit account to show that even if the orbit address was not always the same the transactions were always from "me" to "me".
But as I said, I've got no answer.

Anyway, I have no indication that this is the reason why my account was suspended. I'm just assuming this is the cause because I can't imagine anything else and Stake never explained it to me.

This whole situation seems absurd to me. I'm a novice in the gambling world but it really seems absurd to me that they can block my money over something like this!

[acroman08]

Thank you for your answer.

I will follow your advice but I'm not really sure what kind of evidence should I present. Do you have any idea about how I can prove that their accusation is false? Beside what I already told them I  mean (read below).

other than telling you to show evidence that backs up your claims, I am not sure what more you need to prove your innocence. as I said before even if you provide evidence there is still no guarantee that they'll reverse they're decision.

-snip

-snip

yeah, I understand that you say that you only have one account on stake and one account on OrtbitX and orbitx does not have a fixed ERC-20 address, etc... now, what I am saying is, despite all that, from stake's perspective several accounts on their gambling site(which you say is not connected to you) is using the same address that is from OrbitX.

I suggest bringing this issue on their ANN thread so their representative can see it or contact their representative(Stunna) directly

[genji87]

other than telling you to show evidence that backs up your claims, I am not sure what more you need to prove your innocence. as I said before even if you provide evidence there is still no guarantee that they'll reverse they're decision.

Since you seem to know these things, I was just asking for advice. Because, as you say, I am not sure what I need to prove my innocence.
In lots of cases, innocence cannot be proven... That's why it's on the accuser to prove guilt instead!
How can I prove that I only have one account?
I already sent Stake all the "evidence" I could think of. I sent them my ID, income statement, proof of address, screenshots, selfies, transactions reports. I don't know what other evidence I can provide. And I am getting quite desperate. If they just ask me for something I could cooperate. Instead I have no clear information and I am left guessing and sending email which only go unanswered.
They just said "you're guilty, we'll take your money". It's unbelievable.



 

[rozak]

They just said "you're guilty, we'll take your money". It's unbelievable.

I'm sure a casino with a good reputation won't do that without proof. this could be related to the address you used for deposits and withdrawals. maybe you forgot to share the address for deposits with your other account, or your friend's account.
It could also be related to the documents you provide. This also makes sense when you have been banned in the past and created your new account to continue your fun.
the only way you can do this at this time is to contact the representative. but seeing your case, I doubt you will get your money back.

[PX-Z]

I'm sure a casino with a good reputation won't do that without proof.

Most casinos ^{(reputed or not)} who labeled their users "multi-accounting" don't usually give proofs to other party, it's unfair, either the user is telling the truth or not. This only happens ^{(casino giving proofs)} if most of the community trying too boycott the reputation of the said casino. For the OP's case, i don't think Stunna or their CS will give you detailed statement regarding your case ^{(well, i still hope so)} not unless they are in a hot seat.

[stakecomisscam]

Me do same thing. Me blocked only deposit with 11k xrp. Also they say first multiple account, after that they say fake account.

I report this case to Interpol, Antillephone licence, askgamblers and Serbian Ministry Justice. They stole much money. Need stop with this.

[genji87]

They just said "you're guilty, we'll take your money". It's unbelievable.

I'm sure a casino with a good reputation won't do that without proof. this could be related to the address you used for deposits and withdrawals. maybe you forgot to share the address for deposits with your other account, or your friend's account.
It could also be related to the documents you provide. This also makes sense when you have been banned in the past and created your new account to continue your fun.
the only way you can do this at this time is to contact the representative. but seeing your case, I doubt you will get your money back.

Thanks for your input. I'm not sure what you mean with the part in red though.
As per the rest, I've not been banned in the past. But of course, I can't prove that because is unprovable.
Yeah, I doubt that too, that's why I'm mad.

Most casinos ^{(reputed or not)} who labeled their users "multi-accounting" don't usually give proofs to other party, it's unfair, either the user is telling the truth or not. This only happens ^{(casino giving proofs)} if most of the community trying too boycott the reputation of the said casino. For the OP's case, i don't think Stunna or their CS will give you detailed statement regarding your case ^{(well, i still hope so)} not unless they are in a hot seat.

Thanks for your interest. It is unfair.
In the rest of the world (civilized world, at least), the burden of proof is on the accuser, the accuser has to prove that the other party (me) is guilty. They instead just do what they want, knowing that in 99% of the cases players won't resort to proper legal action that would be very costly.
But the thing that makes me sick is that they not only close your account, they also take your money. Just like that. "Hey, it's mine now and you won't hear from us again". Unbelievable.

[genji87]

Let me add a few screenshots

These are my stake deposits
https://ibb.co/2KYcD4g
https://ibb.co/FbdsXLS
https://ibb.co/bsrQ2Kb

These are my stake withdrawals
https://ibb.co/CmR95j7
https://ibb.co/h9bW7vc
https://ibb.co/VDvYSx2
https://ibb.co/X8n2xBy
https://ibb.co/Gc1d8zw

This is Orbit answering my request to have the transaction list for my account
https://ibb.co/vdCp9t9
 
These are my Orbit transactions
https://ibb.co/qWqGppF
https://ibb.co/qnYH4V7
(I covered my address and email)

If anyone cares, you can see that almost all stake transactions have a correspondence with my orbit account. There are a few stake transactions (like 3 or 4) that are not towards/from orbit but are linked with my binance or metamask, which addresses I don't feel comfortable sharing. But if necessary I could screenshot those transactions as well.

This is all material I already shared with Stake long ago.

[SSCEZAR]

other than telling you to show evidence that backs up your claims, I am not sure what more you need to prove your innocence. as I said before even if you provide evidence there is still no guarantee that they'll reverse they're decision.

Since you seem to know these things, I was just asking for advice. Because, as you say, I am not sure what I need to prove my innocence.
In lots of cases, innocence cannot be proven... That's why it's on the accuser to prove guilt instead!
How can I prove that I only have one account?
I already sent Stake all the "evidence" I could think of. I sent them my ID, income statement, proof of address, screenshots, selfies, transactions reports. I don't know what other evidence I can provide. And I am getting quite desperate. If they just ask me for something I could cooperate. Instead I have no clear information and I am left guessing and sending email which only go unanswered.
They just said "you're guilty, we'll take your money". It's unbelievable.



 

unfortunately, you are also one of those who suffer torture from this bookmaker, which started after 2 years, and reached its peak with the fall of crypto. Unfortunately, they are looking for a document that you don't have, so that they can later justify themselves in case of a lawsuit. Even if you verify all the levels, you won't get your money

[Saint-loup]

unfortunately, you are also one of those who suffer torture from this bookmaker, which started after 2 years, and reached its peak with the fall of crypto. Unfortunately, they are looking for a document that you don't have, so that they can later justify themselves in case of a lawsuit. Even if you verify all the levels, you won't get your money

Which document are you talking about precisely? I don't understand. I didn't see they were asking for any document anymore, they've decided on their own to close his account and to keep his money. He can't even use his account to contact them through the live chat from what I understand.

Unfortunately @genji87 if they don't bother to reply here like they don't seem to do for anyone since several months, the only thing you can do is to bring your case to Askgamblers or a similar platform and to their license regulator.
But the way they are dealing with all these cases is very concerning, because they don't seem to be worried about not looking professional anymore. Several complaints on Askgamblers have been closed with an unresolved status. https://www.askgamblers.com/online-casinos/stake-casino-review/complaints

On November 3, Stake suspended my account. I asked accounts@stake.com for information and they replied that: "Due to a repeated breach of Stake’s Terms of Service regarding multi-accounting, all functionality on your account has been removed. You will not be able to use Stake in any capacity, including to place bets and any transactions. Any future accounts that are created that are linked back to this account, or any other account, will receive the same restrictions." Asking for further information I was told that the decision was final and would not be reviewed. I was not given any chance to prove my good behaviour.
So now I can't use the platform and most importantly I cannot withdraw my funds.

[genji87]

unfortunately, you are also one of those who suffer torture from this bookmaker, which started after 2 years, and reached its peak with the fall of crypto. Unfortunately, they are looking for a document that you don't have, so that they can later justify themselves in case of a lawsuit. Even if you verify all the levels, you won't get your money

Which document are you talking about precisely? I don't understand. I didn't see they were asking for any document anymore, they've decided on their own to close his account and to keep his money. He can't even use his account to contact them through the live chat from what I understand.

Unfortunately @genji87 if they don't bother to reply here like they don't seem to do for anyone since several months, the only think you can do is to bring your case to Askgamblers or a similar platform and to their license regulator.
But the way they are dealing with all these cases is very concerning, because they don't seem to be worried about not looking professional anymore. Several complaints on Askgamblers have been closed with an unresolved status. https://www.askgamblers.com/online-casinos/stake-casino-review/complaints

I don't know which document he is talking about, I wasn't asked for any document. I verified my account up to level 3 when I opened it. When the trouble began, even if I wasn't asked for any document, I tried to send them the income statement (to bring my account to level 4) but got no answer from them.
To be precise, I can log into my account and talk to live chat but live chat only directs me to mail support, which doesn't answer me.

I tried to bring my case to Casinoguru but so far nothing happened. I'll bring it to Askgamblers too. Thanks for the suggestion and for your interest, this whole story it's bringing me down and it's quite refreshing to find someone that doesn't ignore/dismiss/accusesofbeingascammer you.

[stakecomisscam]

All customers must know, Stake is became scam. Need report them to Interpol, to Curacao Government, to lawyer in Curacao, and Ministry of Justice in Serbia.
Owner Mladen Vuckovic is from Trstenik. Need report also him for scam.
They steal me only deposit 11k xrp. Also after Level 3 completed they steal deposit

[Pmalek]

I'm not sure I explained the situation properly. Or maybe I don't fully understand your answer. I'll try to explain it differently.
I have just one Stake account and just one Orbit account. The thing is, the Orbit account is not linked to a fixed ERC-20 address, it varies.
So when I withdrew from Stake to Orbit the transactions would not have always the same address as destination. And when I deposited to Stake from Orbit the transactions would not have always the same starting address.

I don't think that's the reason. Ethereum works differently from bitcoin as it is account-based and not UTXO-based, but I see no reason why you wouldn't be able to deposit and withdraw to different addresses. When Bitcoin is concerned, it's recommended not to reuse the same addresses. So generating a new one for each transaction is a normal way to use bitcoin.   

However, there could be issues here because of that other service that you use - Orbit. Are you sure that different people are given the same addresses? For example, if I opened an account there, would I get the same address as you or some other client of theirs? If that is the case, and there are other Orbit users who also have accounts on Stake, I would understand why they might think you are all the same person.

Other then that, are you sure you didn't use a VPN or someone from your household doesn't also gamble on Stake? Maybe a second account was created after the first one got limited?

I already sent Stake all the "evidence" I could think of. I sent them my ID, income statement, proof of address, screenshots, selfies, transactions reports.

That wouldn't be proof that you are not using multiple accounts if that were the case. Why don't you create new accounts on that Orbit site and prove that different people get the same ETH address, or get some of your friends to do it, so that you don't get accused of multi accounting by Orbit as well? Does Orbit have any support docs or a FAQ page where it's mentioned that ETH and other crypto addresses are reused? 

Let me add a few screenshots

I am sorry but I don't see what this is supposed to prove. Even if that shows a connection between your Stake account and your Orbit account, that can't prove you aren't using multiple other Stake accounts as well. I am not saying you are. I am just saying it's not proof that you aren't. And like I said previously, if Orbit gives the same address to multiple people, it looks like you are multi accounting from Stake's perspective if money is coming in and going out from different Stake accounts.   

[stakecomisscam]

I'm not sure I explained the situation properly. Or maybe I don't fully understand your answer. I'll try to explain it differently.
I have just one Stake account and just one Orbit account. The thing is, the Orbit account is not linked to a fixed ERC-20 address, it varies.
So when I withdrew from Stake to Orbit the transactions would not have always the same address as destination. And when I deposited to Stake from Orbit the transactions would not have always the same starting address.

I don't think that's the reason. Ethereum works differently from bitcoin as it is account-based and not UTXO-based, but I see no reason why you wouldn't be able to deposit and withdraw to different addresses. When Bitcoin is concerned, it's recommended not to reuse the same addresses. So generating a new one for each transaction is a normal way to use bitcoin.   

However, there could be issues here because of that other service that you use - Orbit. Are you sure that different people are given the same addresses? For example, if I opened an account there, would I get the same address as you or some other client of theirs? If that is the case, and there are other Orbit users who also have accounts on Stake, I would understand why they might think you are all the same person.

Other then that, are you sure you didn't use a VPN or someone from your household doesn't also gamble on Stake? Maybe a second account was created after the first one got limited?

I already sent Stake all the "evidence" I could think of. I sent them my ID, income statement, proof of address, screenshots, selfies, transactions reports.

That wouldn't be proof that you are not using multiple accounts if that were the case. Why don't you create new accounts on that Orbit site and prove that different people get the same ETH address, or get some of your friends to do it, so that you don't get accused of multi accounting by Orbit as well? Does Orbit have any support docs or a FAQ page where it's mentioned that ETH and other crypto addresses are reused? 

Let me add a few screenshots

I am sorry but I don't see what this is supposed to prove. Even if that shows a connection between your Stake account and your Orbit account, that can't prove you aren't using multiple other Stake accounts as well. I am not saying you are. I am just saying it's not proof that you aren't. And like I said previously, if Orbit gives the same address to multiple people, it looks like you are multi accounting from Stake's perspective if money is coming in and going out from different Stake accounts.   

Proof where Stake.com is lie and they dont send proofs about Multiple account:

https://www.askgamblers.com/casino-complaints/stake-casino-hold-11xrp-deposit

[genji87]

Thank you Pmalek.

I'm not sure I explained the situation properly. Or maybe I don't fully understand your answer. I'll try to explain it differently.
I have just one Stake account and just one Orbit account. The thing is, the Orbit account is not linked to a fixed ERC-20 address, it varies.
So when I withdrew from Stake to Orbit the transactions would not have always the same address as destination. And when I deposited to Stake from Orbit the transactions would not have always the same starting address.

I don't think that's the reason. Ethereum works differently from bitcoin as it is account-based and not UTXO-based, but I see no reason why you wouldn't be able to deposit and withdraw to different addresses. When Bitcoin is concerned, it's recommended not to reuse the same addresses. So generating a new one for each transaction is a normal way to use bitcoin.  

However, there could be issues here because of that other service that you use - Orbit. Are you sure that different people are given the same addresses? For example, if I opened an account there, would I get the same address as you or some other client of theirs? If that is the case, and there are other Orbit users who also have accounts on Stake, I would understand why they might think you are all the same person.

I'm not sure this is the reason for the suspension of my account. Since I haven't got sure info I have to guess.
I am quite sure that other people use those orbit addresses because looking at those addresses on etherscan there are a lot of transactions that I didn't make. **edit: I just confirmed this with Orbit' support, see below**

Other then that, are you sure you didn't use a VPN or someone from your household doesn't also gamble on Stake? Maybe a second account was created after the first one got limited?

This I can exclude 100%.

I already sent Stake all the "evidence" I could think of. I sent them my ID, income statement, proof of address, screenshots, selfies, transactions reports.

That wouldn't be proof that you are not using multiple accounts if that were the case. Why don't you create new accounts on that Orbit site and prove that different people get the same ETH address, or get some of your friends to do it, so that you don't get accused of multi accounting by Orbit as well? Does Orbit have any support docs or a FAQ page where it's mentioned that ETH and other crypto addresses are reused?  

I know, that does not prove that I only have one account (see my other comment below).
I just asked Orbit support about the addressess
https://ibb.co/CVQJtWv

Let me add a few screenshots

I am sorry but I don't see what this is supposed to prove. Even if that shows a connection between your Stake account and your Orbit account, that can't prove you aren't using multiple other Stake accounts as well. I am not saying you are. I am just saying it's not proof that you aren't. And like I said previously, if Orbit gives the same address to multiple people, it looks like you are multi accounting from Stake's perspective if money is coming in and going out from different Stake accounts.    

I know and I agree. The problem is that there isn't a way to prove that I only have one account. Or at least none that I can think of. It seems to me that it's unprovable.
I sent them and published here those screenshots mostly out of desperation.

To my understanding, there is an easy way to clarify this issue once and for all. If multiple people share addresses on Orbit and also have account on Stake, it should be enough for Stake to KYC those accounts.
Or am I missing something?

[Pmalek]

Proof where Stake.com is lie and they dont send proofs about Multiple account:

https://www.askgamblers.com/casino-complaints/stake-casino-hold-11xrp-deposit

First of all, that's a totally different case (maybe it's yours), so it has got nothing to do with this one. Each case is different and should be looked at separately. And the second thing is, Stake posted in that thread that all the evidence has been sent to AskGamblers on 23 November. After that, there are no more posts by AskGamblers either confirming or denying that the evidence was provided.

I just asked Orbit support about the addressess
https://ibb.co/CVQJtWv

Since they are asking customers to post a hash (transaction ID), it does indeed seem like addresses are being reused among different clients. Now, it's a matter of checking with Stake if that could be the reason why they believe you are using multiple accounts. Can you post a link to the Orbit exchange? I would like to create a dummy account and compare my ETH deposit address to yours. Other people can do it as well if they want.

To my understanding, there is an easy way to clarify this issue once and for all. If multiple people share addresses on Orbit and also have account on Stake, it should be enough for Stake to KYC those accounts.
Or am I missing something?

Yes, but the problem with KYC is that a lot of private data has been hacked, leaked, or sold in different places. Someone could be using ID cards that belong to someone else or you could pay someone in a 3rd-world country a few bucks to do the KYC instead of you.   

[Saint-loup]

I don't know which document he is talking about, I wasn't asked for any document. I verified my account up to level 3 when I opened it. When the trouble began, even if I wasn't asked for any document, I tried to send them the income statement (to bring my account to level 4) but got no answer from them.
To be precise, I can log into my account and talk to live chat but live chat only directs me to mail support, which doesn't answer me.

I tried to bring my case to Casinoguru but so far nothing happened. I'll bring it to Askgamblers too. Thanks for the suggestion and for your interest, this whole story it's bringing me down and it's quite refreshing to find someone that doesn't ignore/dismiss/accusesofbeingascammer you.

When you say so far nothing happened on Casinoguru, you mean no representative from Stake has replied there either? It will be very interesting to see how your case is handled on Askgamblers, because I don't understand why nobody from Stake bothers to reply here despite your topic and your posts on their thread, this is not professional at all for a casino hiring dozens of people to advertise them here, I don't understand their point in doing that if they don't give a good picture of themselves at the end.

Proof where Stake.com is lie and they dont send proofs about Multiple account:

https://www.askgamblers.com/casino-complaints/stake-casino-hold-11xrp-deposit

First of all, that's a totally different case (maybe it's yours), so it has got nothing to do with this one. Each case is different and should be looked at separately. And the second thing is, Stake posted in that thread that all the evidence has been sent to AskGamblers on 23 November. After that, there are no more posts by AskGamblers either confirming or denying that the evidence was provided.

The case is rather similar since it's also a multi-account accusation case and maybe you haven't seen the last post from AskGamblers yet but it is concerning

POSTED ON NOVEMBER 25, 2022
Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the Stake Casino team due to the fact that we considered the information and proof they presented not justified enough to confirm the accusations against the player. [...]

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

[genji87]

...

When you say so far nothing happened on Casinoguru, you mean no representative from Stake has replied there either? It will be very interesting to see how your case is handled on Askgamblers, because I don't understand why nobody from Stake bothers to reply here despite your topic and your posts on their thread, this is not professional at all for a casino hiring dozens of people to advertise them here, I don't understand their point in doing that if they don't give a good picture of themselves at the end.

I'm sorry, I was in a hurry and I wasn't clear enough.
A stake representative replied a few days ago saying that they would provide evidence.
https://casino.guru/stake-casino-player-s-account-has-been-blocked

Stake's reputation on CasinoGuru changed from green to yellow in the last few days, btw.

I also submitted my case to askgamblers a few moments ago.