Stake.com - Account suspended and withdrawal blocked

[holydarkness]

Hmm... Stunna was online today and they're still not here. I'd hope my PM was just lost in the sea of PM they received. Is there anyone who happen to know their TG handler? I wouldn't mind trying to reach through them by it. I looked at Stake's website and found that they don't have an official TG channel, so I certainly couldn't reach them by that means, unless I'm wrong and they actually have one?

[genji87]

This morning I submitted a complaint to the license provider, Antillephone.
I'm not sure what good will that do but I wanted to try anyway. It's something I already did 3 weeks ago but now there are more information and further looking into it I may have gotten the wrong email the first time around. Transparency is definitely not their strongest suit.
You can see it here:
https://ibb.co/hBnmgC2

Regarding any other way to pursue this, sadly, I think this is the only path we can take right now. And regarding how visiting this thread feels like reopening a fresh wound for you, if you'd like to start --just in case Stunna never appeared here-- moving on from this case by stop checking this thread regularly, if you want to, drop me your TG username through PM. I'll notify you through TG when --or if-- Stunna replied. If you never heard from me, well... you know what it means.

Thank you. It won't be necessary, but thank you.

...

They are also saying "we currently do not have enough insight into sports betting to be able to advise you correctly or make a well-informed decision about the usage of your account/sports platforms" which looks like a way to avoid telling if they have the right or not to seize your funds at the end. 
Do you think they have only seized winnings or do you think they have also seized funds you have deposited ?
If one part comes from deposits at least it would be interesting to know what they will do with it now, because even if they've determined (wrongly or not) that you have one other account, it doesn't mean that these funds (legally and morally) belong to them. 

I agree that the language is thought to be kinda vague, avoiding taking a stance.
I deposited some money a couple of days before my account was blocked but it was already roll-overed when I was blocked.
Besides, I really couldn't say what kind of advantage could I have over the casino with an account limited at a few bucks profit and only betting on the champions league and major European soccer... (see the first message for reference).

Hmm... Stunna was online today and they're still not here. I'd hope my PM was just lost in the sea of PM they received. Is there anyone who happen to know their TG handler? I wouldn't mind trying to reach through them by it. I looked at Stake's website and found that they don't have an official TG channel, so I certainly couldn't reach them by that means, unless I'm wrong and they actually have one?

Unfortunately, I don't know of any TG contact.

[Saint-loup]

This morning I submitted a complaint to the license provider, Antillephone.
I'm not sure what good will that do but I wanted to try anyway. It's something I already did 3 weeks ago but now there are more information and further looking into it I may have gotten the wrong email the first time around. Transparency is definitely not their strongest suit.
You can see it here:
https://ibb.co/hBnmgC2

Your letter is very good, short, clear and factual. I really like it, but do you have a specific reason to not mention that they refuse to let you know which elements convinced them that you are a multi-account abuser (except being lucky enough to manage to earn few dollars before getting limited)?
By the way, could you tell us which browser and which email provider you are using? Do you think someone(playing at Stake too) could have been able to access your emailbox from his own computer?

[Xxmodded]

This morning I submitted a complaint to the license provider, Antillephone.
I'm not sure what good will that do but I wanted to try anyway. It's something I already did 3 weeks ago but now there are more information and further looking into it I may have gotten the wrong email the first time around. Transparency is definitely not their strongest suit.

I have checked with your picture proof and saw about why your stake account banned because multiple account detected, although you not created more than one account but you have submit document linked with other account. I can't thing your problem will solve how much fund loss, your money freeze because Stake gambling platform not allowed crated multiple account.

I don't sure about your document use have linked at other account or not but due the costumer service respond seems your mistake here, actually you can ask the costumer about account linked with your document. Possibility another people used your document if Stake KYC progress doesn't need take selfie and upload document ID only.

[genji87]

Your letter is very good, short, clear and factual. I really like it, but do you have a specific reason to not mention that they refuse to let you know which elements convinced them that you are a multi-account abuser (except being lucky enough to manage to earn few dollars before getting limited)?
By the way, could you tell us which browser and which email provider you are using? Do you think someone(playing at Stake too) could have been able to access your emailbox from his own computer?

No reason... honestly, I forgot to mention it.

I'm using chrome and gmail. I can't rule it out but I don't think so, I haven't noticed anything weird

[Pmalek]

I asked you a long time ago to post a link to that Orbit service/exchange or whatever it is that you used in connection to your Stake account, but you never did.
Looking at your complaint on Casino Guru, I can see that you posted the links there:

the link to the Orbit exchange is the following https://orbitxch.com/customer/

you have to go through asian connect (https://m.ac66.com) to open an account.

https://casino.guru/stake-casino-player-s-account-has-been-blocked

I will try to speak with their customer support to see if I get a similar response like you, and if it's easy to open an account to get a deposit address, I will try to do that as well to see the transaction history for it.

Update:

After speaking with the support agent of Asian Connect, I was told the opposite of what the player claimed he was told regarding the reuse of the same crypto addresses.
Asian Connect does not reuse old addresses, and a unique deposit address is generated for each new request.

I am providing the following screenshots as proof of our conversation:




The following screenshot shows what can be done with just one minute of editing work.
Is that what genji87 did?
I don't know.

Is it easily done?
Yes

This just goes to prove that a screenshot can easily be faked and can't be used as evidence in every situation.

[genji87]

I asked you a long time ago to post a link to that Orbit service/exchange or whatever it is that you used in connection to your Stake account, but you never did.
Looking at your complaint on Casino Guru, I can see that you posted the links there:

the link to the Orbit exchange is the following https://orbitxch.com/customer/

you have to go through asian connect (https://m.ac66.com) to open an account.

https://casino.guru/stake-casino-player-s-account-has-been-blocked

I will try to speak with their customer support to see if I get a similar response like you, and if it's easy to open an account to get a deposit address, I will try to do that as well to see the transaction history for it.

I am very sorry. I remember now. I was interrupted when I was answering you and I forgot to come back to it. My apologies.

At https://m.ac66.com you should be able to speak with support even before opening an account.
Thank you for your interest.

***EDIT***
I just saw the update above.
I'm out in the field working, I won't be able to respond properly for another 7/8 hours but all this doesn't make any sense. I was the one that first brought up the whole Orbit thing as a guess for why Stake could have blocked me. How stupid would that be to come up with a thing that can be proved as false with a minute talk to support?
I'll be more detailed later today.
In the meantime if someone else whishes to speak with Asian connect support that would be interesting and appreciated.

[Pmalek]

I was the one that first brought up the whole Orbit thing as a guess for why Stake could have blocked me. How stupid would that be to come up with a thing that can be proved as false with a minute talk to support?

I am not saying you are lying or that you have faked the conversation. But I am saying it's an easy thing to do as I proved with the last screenshot I posted. I am not ruling anything out. It wouldn't be the first time that support personnel didn't have a clue of what they are talking about. I have had the pleasure to speak with certain agents that don't even understand English and just remain quiet when asked a question they can't comprehend. Having said that, there have also been plenty of fake accusations with players lying or not telling the whole story. I am not making any conclusions or ruling anything out.

I didn't check, but do any of their terms, rules, FAQ etc., state that they are reusing the same addresses for multiple clients? If so, post it please.

In the meantime if someone else whishes to speak with Asian connect support that would be interesting and appreciated.

I think I suggested that as well last month when I looked at this issue of yours. Anyone who wants to do it, can just follow the link I posted in the previous reply. It takes a minute to get in touch with them.

[Saint-loup]

***EDIT***
I just saw the update above.
I'm out in the field working, I won't be able to respond properly for another 7/8 hours but all this doesn't make any sense. I was the one that first brought up the whole Orbit thing as a guess for why Stake could have blocked me. How stupid would that be to come up with a thing that can be proved as false with a minute talk to support?
I'll be more detailed later today.
In the meantime if someone else whishes to speak with Asian connect support that would be interesting and appreciated.

I just tried to contact them, and I don't really understand why Pmalek has hidden the name of the guy who replied to him, but the guy I got "Giri" didn't tell me the same thing LOL.
He told me that a new deposit address is not generated each time you make a deposit and when I asked him if it's possible to get a deposit address previously used by another user, he didn't answer me and invited me to contact their Bitcoin and Tether provider.
I don't think they've seized his funds just because of that (it wouldn't be professional at all) though.

[Pmalek]

I just tried to contact them, and I don't really understand why Pmalek has hidden the name of the guy who replied to him, but the guy I got "Giri" didn't tell me the same thing LOL.

I hid the name because the name of the support operator isn't required nor does it concern the matter at hand, which is Stake suspending OP's account. I am not sure if those agents use their real names or not, but I don't feel like leaking anything just in case they do. For the record, I didn't speak with a Giri but someone else.

He told me that a new deposit address is not generated each time you make a deposit and when I asked him if it's possible to get a deposit address previously used by another user, he didn't answer me and invited me to contact their Bitcoin and Tether provider.

I think you just proved my point when I said that support sometimes has no idea what they are talking about. Plus their knowledge of the workings of crypto and blockchains is surely limited.

Giri first tells you the address remains the same. When you asked him if it's possible to get the same address as a different person, he tells you "I am afraid not" and that each customer gets a unique address. The second sentence of his is the opposite of what he said in the first. And when you asked a somewhat different question (but basically the same thing), he doesn't know what to tell you and suggests contacting their 3rd-party crypto providers.   

[genji87]

Thank you Pmalek and thank you Saint-loup.
I think the issue here is - as Pmalek suggested - that the support guys know almost nothing about crypto.
I also spoke with support again and they said to me that everyone has a personal address...  

I looked at the FAQ but I didn't find anything specific about the addresses.
So, I thought that I could make a video recording myself going through the deposit process to show you that 1. they require a transaction hash (why would they do that if the addresses were only used once?) and more importantly 2. to show you the deposit address that I got so that we could go to etherscan and look at the transaction history of the address.
I did the recording but to arrive at the deposit page I have to show my personal email address, which I don't want.
So, once again, even if I understand it could be faked, I'll post a screenshot.

https://ibb.co/jhBKC4p

as I was saying, you can see that they want the hash.
also, here
https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x6a9295f45f5eb22d79f6a4ad514dd1b9de89cc2b
you can find the history of the address. it most certainly isn't a unique address used only once.


disclaimer: I'm not very good with crypto-stuff so I could misinterpret something.



***edit***
I could make a video of the process using my phone while covering the part of the laptop' screen were my email address comes up if you guys think it would be helpful

[Pmalek]

I also spoke with support again and they said to me that everyone has a personal address...  

They are clueless and seem to be telling you whatever it is you want to hear or expect to hear.

Is 0x6a9295f45f5eb22d79f6a4ad514dd1b9de89cc2b the same address that you used in the past as well? The one that could be the reason why you are suspected of using multiple accounts? Can you see the old one you used in your transaction history on Orbit or Asian Connect?

Asian Connect support is no help. I tried to check with them if the address you provided is the one they give their clients and the agent doesn't know how to check it. I can understand they don't want to confirm things like that to the general public. I asked to speak with someone who knows more about crypto and they suggested contacting support@asianconnect88.com. If needed they will connect you to a supervisor. I suggest you get proof whether or not Asian Connect uses the same ETH/USDT addresses and gives it to multiple players. You should then get a record of the addresses you used in connection with Stake, and we take all that information and send it to Steve. If that really is the sole reason why your Stake account got locked, he might be able to connect the dots.

Personal advice: Stop using shitty services like Orbit and fund your accounts properly and from your private wallet.

So, your deposits to Orbit went through Asian Connect? And then you sent money from Orbit to Stake several times. Since Orbit doesn't have their own addresses, they rely on Asian Connect to fund player accounts and update balances. What a clusterfuck. It is theoretically possible that Stake believes that you are using multiple accounts if they notice the same ETH/USDT addresses depositing to different Stake accounts. That can be you who owns all those Stake accounts or it can be multiple people who also deposited from Orbit to Stake just like you. 

[genji87]

Is 0x6a9295f45f5eb22d79f6a4ad514dd1b9de89cc2b the same address that you used in the past as well? The one that could be the reason why you are suspected of using multiple accounts? Can you see the old one you used in your transaction history on Orbit or Asian Connect?

Asian Connect support is no help. I tried to check with them if the address you provided is the one they give their clients and the agent doesn't know how to check it. I can understand they don't want to confirm things like that to the general public. I asked to speak with someone who knows more about crypto and they suggested contacting support@asianconnect88.com. If needed they will connect you to a supervisor. I suggest you get proof whether or not Asian Connect uses the same ETH/USDT addresses and gives it to multiple players. You should then get a record of the addresses you used in connection with Stake, and we take all that information and send it to Steve. If that really is the sole reason why your Stake account got locked, he might be able to connect the dots.

Personal advice: Stop using shitty services like Orbit and fund your accounts properly and from your private wallet.

So, your deposits to Orbit went through Asian Connect? And then you sent money from Orbit to Stake several times. Since Orbit doesn't have their own addresses, they rely on Asian Connect to fund player accounts and update balances. What a clusterfuck. It is theoretically possible that Stake believes that you are using multiple accounts if they notice the same ETH/USDT addresses depositing to different Stake accounts. That can be you who owns all those Stake accounts or it can be multiple people who also deposited from Orbit to Stake just like you.  

Who is Steve?

I was not able to find any official documentation clearly stating that addresses are re-used and since you (rightfully) pointed out that screenshots and email can be faked I have no way of proving this.
Not directly, at least. But I think a little "chainanalysis" should clarify that I am telling the truth.
And I want to emphasize that I sent all the following material to Stake more than a month ago. If you re-read my opening message, it is all written there.
They didn't bother to reply. Instead, they preferred to falsely (as confirmed by CasinoGuru) accuse me of providing fake KYC.

(I am a total cryptonoob so I could make some mistakes in the following. Don't be mean)

I already got a record of the addresses I used. I asked Orbit for my transaction history and I downloaded the same from Stake. At the very start of this odyssey I already sent Stake both histories highlighting the almost perfect correspondence between what was going in/out in my accounts on the two platforms. (I say "almost" because the transactions are not just from/to Orbit/Stake but there are a few of them going to my Binance or Metamask).

Orbit/Asian doesn't use just one address. Obviously, I don't know how many they use but I was given at least 8 different ones.
0x6a9295f45f5eb22d79f6a4ad514dd1b9de89cc2b is one of them.

These are the addresses I was given on Orbit. In this table I also reported the number of transactions of the address and the current USDT balance. If I was controlling all these addresses I would have done roughly 19000 transactions with them and I would have a current balance of roughly 240k USDT.
Let's even entertain the ludicrous idea that behind all these addresses there is just me. In this scenario, would I be spending my time arguing in here (and on casinoguru, and writing on trustpilot, and writing to the license provider, and writing to Stake) for hours and hours to recover a measly 1k? Would I be using an account limited by Stake at 40$ profit? It seems to me that we can all agree that this scenario doesn't work out.
Ergo, these addresses are used by multiple people.


Address                                                                   Transactions   USDT balance   USDT
0x44a04c834eA0F3ABc5677C4e15446714EdB5bF41   1600                   8k                   https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x44a04c834ea0f3abc5677c4e15446714edb5bf41
0x6A9295f45f5eb22D79f6a4ad514Dd1b9De89Cc2B   1200                   55k                   https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x6A9295f45f5eb22D79f6a4ad514Dd1b9De89Cc2B
0x90e6a1b592A1291A161a6b5CC7e13f6a26cA312B   1600                   19k                   https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x90e6a1b592A1291A161a6b5CC7e13f6a26cA312B
0xb16AC9EE4b540889EE7a5B7FfcB1B4D4A79B32b7   1200                   29k                   https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0xb16AC9EE4b540889EE7a5B7FfcB1B4D4A79B32b7
0xBDc35C5b1042738EB01b57f8cc8f18d190A23a9C   1700                   22k                   https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0xBDc35C5b1042738EB01b57f8cc8f18d190A23a9C
0xC8Cc24f046e191334149d274d52EF1dC6f199f49   1500                   83k                   https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0xC8Cc24f046e191334149d274d52EF1dC6f199f49
0xdF5972a355A7275a7Edd9Ae316dCacfA0eBb0c90   1600                   18k                   https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0xdF5972a355A7275a7Edd9Ae316dCacfA0eBb0c90
0xF37D3c1C819fA6985bE2E96898dbB2845a3d5f79   8500                   7k                   https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0xF37D3c1C819fA6985bE2E96898dbB2845a3d5f79


Now, can I prove all of the above beyond doubt? Can you be sure that I am telling the truth?
I don't think you can. If you see a way for me to prove it I'm all ears.
It seems to me that on the Stake side, you can't. Because I could send you the file containing the transaction history but it is just an excel file. You cannot but obviously Stake could verify all of this.
On the Orbit side, you could. Because Orbit sent me a link to download the file and the link clearly shows that the file is official but I don't want to publicly write the link here because the file also contains personal data of mine.
If you want I can send it to you privately together with the Stake's files.

I hope I responded to everything.


***EDIT***
it doesn't change anything but when double-checking I realized that I used three more orbit addresses
https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x09ca0f8ae19704aa8cc53a8ff9f898b54c2e8e42
https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x1baed1164b36507d9f680a454f53b9f79e2738f3
https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0xf15b2eb3b7a1ea89702bd434e514ab296bcc12b1

[Pmalek]

Who is Steve?

Steve is connected to Stake and Primedice and a reputable person on this forum. I am actually not sure if he is the owner or what his function is. Anyways, he sometimes gets involved in scam accusations and posts on the forum when he has something to say. This is the guy: https://bitcointalk.org/index.php?action=profile;u=81292

He was last online 4 days ago. I am going to PM him and ask him if he can take a look at this case. He surely knows more about what is going on than I do. If this is just a big misunderstanding that happened because the same addresses were connected to multiple Stake accounts, he might know how to get to the bottom of it.

[Bitemetwice @ Stake]

I have some updates regarding my case.

After almost a month of silence, Stake responded to my email and they stated that they "managed to confirm that you have provided fake KYC upon registration".

This is simply false. I responded to Stake, as you can see in the attached screenshot.
Since they have several selfies of mine, they can also confirm my identity looking at institutional sites where there are pictures of mine.
I also proposed a live call to show them that I am indeed me.

https://ibb.co/p0xyPDX

I have decades of documents proving that all I declared to Stake during KYC is accurate.

I would like to ask one or two trusted members of this community to join a live call with me to verify that I am telling the truth.

You should have sent them an image of a pack or Strepsils.  Apparently these have passed KYC on more than one occasion.


On a more serious note:
I tried to send you PM for more info, but it wasn't accepted.
Perhaps you could message me.

Cheers & good Luck

[Pmalek]

I PMed Stunna asking him to take a look at this case on 14 December but he has still not been online on Bitcointalk for almost a month.

@genji87
Has there been any updates or anything new to report?

I tried to send you PM for more info, but it wasn't accepted.
Perhaps you could message me.

You aren't a member of their support team, are you? Judging by your post history and the fact you post all over the place, I would say no.

[genji87]

Sadly, I've got nothing to report.

Since I had no response to my previous round of emails, a few days ago I sent another email to both Stake and the license provider. That's the only update.

@Bitemetwice @ Stake
I can't pm you. Also, I think it best to write here. What info are you referring to?

[Pmalek]

Ask Gamblers doesn't want to get involved, and Casino Guru has rejected your complaint stating there is some evidence that shows a connection to other Stake accounts. At the same time, they have no reasons to believe the submitted KYC data is fake.

You have already spoken with their licensing authority and gotten no response from them either. Have you tried reaching out to the Crypto Gambling Foundation to see their opinion? You can find a link to their website at the bottom of Stake.com or simple go to https://cryptogambling.org/contact/ and check it out.

[genji87]

Ask Gamblers doesn't want to get involved, and Casino Guru has rejected your complaint stating there is some evidence that shows a connection to other Stake accounts. At the same time, they have no reasons to believe the submitted KYC data is fake.

You have already spoken with their licensing authority and gotten no response from them either. Have you tried reaching out to the Crypto Gambling Foundation to see their opinion? You can find a link to their website at the bottom of Stake.com or simple go to https://cryptogambling.org/contact/ and check it out.

I tried that months ago... The email address listed in the contact does not exist
https://ibb.co/dQVbW2w

The last article on the site is dated march 2020 and that's also the date of their last tweet. I know nothing of them but it seems that this "foundation" died a long time ago.


To be precise, CasinoGuru said that

We agree that there is no evidence to support the casino's claims regarding the authenticity of your documents.
However, there is some evidence to show that your account may be linked to multiple others.

They said that the evidence provided by Stake showed that my account may be linked to others...
So, all in all, Stake's evidence was 1) false in regard to the authenticity of my KYC and 2) not definitive in regard to the multi-accounting accusations.

[Pmalek]

Since you haven't had any luck with Antillephone, have you tried to make contact through the official Cucarao eGaming website to complain both about Stake and Antillephone for not responding to you? Take a look at https://www.curacao-egaming.com/public-and-players/#section-file-a-complaint. Maybe they can offer guidance on how to proceed.