Trustdice.win , UPD: TRUSTDICE SCAM, 2138$ USDT confiscated. (SOLVED)

[Alphie12]

TD didn't show that OP past posted. What is support the flag?

[Laki21000]

I received a payment from TrustDice, they also gave me 100 usdt as a bonus, however, I would like to ask the bitcointalk community if it is worth removing the flag and all the negative ratings from the casino?, also let @Poika5 know if the money was withdrawn.

I also have a lot of questions from Trustdice, why there was no feedback, why such an incompetent person works as a marketer, and will my account be active further? but will they tell me to make a deposit again in this casino...
UPD: The support operator said that I have been cleared and can continue to play on the site, but for some reason I have doubts and they can also block me in the future, only for a different reason, tell me the correct path of events, the employees and business building at Trustdice are terrible, but the software and the line for sports is good, where is it better to turn?


P.S. Thank you, @Poika5 @Pmalek, @holydarkness for your work, and for your independent assessment of events, I have no merit to support and thank you. However, behind the monitor, you will take my kind words to yourself.



https://imgur.com/a/BXbKaF8

[Poika5]

I received a payment from TrustDice, they also gave me 100 usdt as a bonus

Wow, thats really surprising, great job Laki! You were really persistent and fought for your money.

I also have a lot of questions from Trustdice, why there was no feedback, why such an incompetent person works as a marketer, and will my account be active further? but will they tell me to make a deposit again in this casino...

This whole thing has been so confusing, Coinbox1 needs to publicly apologize at the very least.

the employees and business building at Trustdice are terrible, but the software and the line for sports is good, where is it better to turn?

Duelbits, same sports provider, reduced juice.

P.S. Thank you, @poika5 @pmalek, @holydarness for your work, and for your independent assessment of events, I have no measures to support and thank you. However, behind the monitor, you will take my kind words to yourself.

Your welcome, mate.


Oh, Coinbox1 edited his first post.

Update Dec 19, 2022:


Upon reviewing OP's submitted info, we discussed with our sports provider as soon as possible to re-evaluate the decision. As a result of such discussion, we have decided to unblock OP's account, return the confiscated funds, and have informed the OP at the first opportunity. We also sent $100 withdraw-able bonus to OP's account to compensate for the inconvenience caused by all the these.

It is our understanding that OP has initiated a withdrawal, which has been approved. As the below TX id suggests, the transaction has now been completed:
https://tronscan.org/#/transaction/603bc06c1665a40215a4e01e163f1bc9c32ab83e5f800be2592bb4be186fcda5
This means OP has received his full balance, plus $100 bonus.

We deeply apologize for the inconvenience caused and will work hard to improve our sports betting anti-abuse systems.


Sincerely,
TrustDice Team

We deeply apologize for the inconvenience caused and will work hard to improve our sports betting anti-abuse systems.

Love it, thanks Coinbox.


EDIT:

@Poika5 , Did you receive your payment?

Not yet, but looks promising.

We can now confirm that the user has passed the KYC check. Based on this, we have initiated a further investigation into what might have led to the account suspension.

[Laki21000]

Upon reviewing OP's submitted info, we discussed with our sports provider as soon as possible to re-evaluate the decision. As a result of such discussion, we have decided to unblock OP's account, return the confiscated funds, and have informed the OP at the first opportunity. We also sent $100 withdraw-able bonus to OP's account to compensate for the inconvenience caused by all the these.

It is our understanding that OP has initiated a withdrawal, which has been approved. As the below TX id suggests, the transaction has now been completed:
https://tronscan.org/#/transaction/603bc06c1665a40215a4e01e163f1bc9c32ab83e5f800be2592bb4be186fcda5
This means OP has received his full balance, plus $100 bonus.

We deeply apologize for the inconvenience caused and will work hard to improve our sports betting anti-abuse systems.


Sincerely,
TrustDice Team

I am very happy that you admitted your mistakes after 2 weeks of hard discussion, however give me a couple of answers to my questions, will you progress on the feedback question from the players? they won’t block again with similar extremely gross errors in the study of violations, because for example, I will also bet for my own pleasure and you decide to block me again, only on other points of your rules (I noticed that you block users only if they get a plus)



@Poika5 , Did you receive your payment?

[Pmalek]

From what I am reading in this thread, coinbox1 really is unaware of how live betting works. Most site disable bets on a game in the last 2 minutes, so really it is impossible for a person to late bet or whatever. Now if Trustdice has an error in their site, then it's on them to fix it instead of trying to accuse users of cheating without providing real proof.

I didn't notice any errors. I mentioned two days ago in my previous reply that I followed the markets and the events as they were happening for a basketball match from Bulgaria. With 3 mins left in the last quarter, it was still possible to bet. But when the clock came close to 2 mins left, all the markets were closed and betting was no longer possible.

<Snip>

That's great news. I would personally take my business elsewhere if something like that happened to me. The bigger odds aren't worth it if nasty things like what you just experienced can happen again in the future. We also have Poika5 with an accusation against the casino whose case I will try to take a look at when I can.

Sportsbet.io has a good sportsbook. Instant deposits, bet boosters, promotions, the occasional free bets, and various betting competitions for the Bitcointalk community that you can take a look at in Games & Rounds.

Regarding the flags. I think the newbie flag (the first one you opened) should remain. It serves as a warning to everyone about what can happen at Trustdice.
You can remove support for the second one (Type 2 - violation of an agreement) if you have forgiven the injustice and financial damage done to you. You are the victim, so it's your decision. If you have forgiven the act, you need to remove support for the flag. If the victim is satisfied with the outcome, those who support the flag should according to my understanding be as well because we weren't personally affected.

The only other (alleged) victim we know of is Poika5. But since I am personally not familiar with what happened between him and the casino and would need to independently check his case and claims, I feel it's wrong and biased of me to keep supporting the flag. However, he could and still should. Or he can create his own flag just like you and see if he will get enough support for it.

[Coinbox1]

I am very happy that you admitted your mistakes after 2 weeks of hard discussion, however give me a couple of answers to my questions, will you progress on the feedback question from the players? they won’t block again with similar extremely gross errors in the study of violations, because for example, I will also bet for my own pleasure and you decide to block me again, only on other points of your rules

I discussed with both our Customer Support and Risk Management and your account is all set back to normal right now. With that being said, for full disclosure, if your bet limit might be modified by our sports provider, which is beyond our control.

Without knowing what will happen in the future, it would be irresponsible of me to give you a guarantee that you will never be accused of another violation in the future. To this end, I strongly recommend that you carefully read our T&C and Sports Betting rules.

You obviously have ample reasons to take your money and leave, which we fully understand. But when you do it, we equally recommend you to carefully read through their T&C and other rules. Late betting bans aren't uncommon in sports books. So are arbitrage betting bans.


Best regards,
TrustDice Team

[Pmalek]

Late betting bans aren't uncommon in sports books.

That's right. Players can get banned or limited for it. And that's ok as long as the player actually did that. But you never provided one single example of a late bet from this person. Still, you took his money and made him look guilty and decided to play with words about who said what. The one example you posted, you failed miserably because according to the data that Poika5 found on a 3rd-party site, it was a legit bet placed 8-9 mins before the end of the match. 

Who knows how many other players were and maybe still are treated in the same way, but they simply give up and don't scream as loud as Laki did. Maybe the $2k he withdrew is money confiscated from other innocent players in the period since this thread was started.

Get your shit together. You will have much more success long-term running a legit operation than being scammy.   

[Rating Place]

I am very happy that you admitted your mistakes after 2 weeks of hard discussion, however give me a couple of answers to my questions, will you progress on the feedback question from the players? they won’t block again with similar extremely gross errors in the study of violations, because for example, I will also bet for my own pleasure and you decide to block me again, only on other points of your rules

I discussed with both our Customer Support and Risk Management and your account is all set back to normal right now. With that being said, for full disclosure, if your bet limit might be modified by our sports provider, which is beyond our control.

Without knowing what will happen in the future, it would be irresponsible of me to give you a guarantee that you will never be accused of another violation in the future. To this end, I strongly recommend that you carefully read our T&C and Sports Betting rules.

You obviously have ample reasons to take your money and leave, which we fully understand. But when you do it, we equally recommend you to carefully read through their T&C and other rules. Late betting bans aren't uncommon in sports books. So are arbitrage betting bans.


Best regards,
TrustDice Team

Appreciate that you did the right thing. Past posting is something that all books have to deal with. In the end, you did the right thing and I re-instated your grade.

edit- the only thing that I don't like is that you should have bitten your tongue rather than give a warning. It still looks like an accusation. When a player makes a live bet, it's always close to a change, thus called "live" instead of "pregame". Put a player on a longer delay if you fear his live bets. Don't give us a warning or threat.

[examplens]

since this whole case is positively resolved, I am withdrawing my support for flags. I will leave neutral feedback with a reference to this thread just as a reminder.

I absolutely agree with Pmalek here, it seems that the resolution of this case was greatly helped by the pressure of the forum community, but that is not the right way to run a business. We do not know if there are other similar cases, but they are not presented here.
I hope that you have learned a valuable lesson from everything and that you will correct this in the future.

[holydarkness]

I'd congratulate you, Laki21000, I hope the amount won, added, and returned to you can be used for good things in your life. For your question about flags, I have to say Pmalek raised a good point, if you have forgave them, then you can withdraw your flag ¹ because, after all, half of the content of the flag is no longer accurate. I'm not sure if it's a good idea, though.

I'll be honest here, most of this post was written yesterday and I was ready to post it at that time. However, I decided to take it to my sleep and see if I got a better insight in the morning and be as objective as I can.

By the sunrise, I spare my time on the arbitrators' site to read all of the cases raised against TrustDice and found that on CasinoGuru there are 7 complains raised against them --one of them is yours. Three of it were sportsbet related and can't be solved by CG and thus we didn't know the outcome of it, although one from them moved his case to AG --see below. Two other cases I had to side with TD, they provide a strong evidence of multi-acc abuse on one case and the other one was... let's say the other party is kinda... impulsive and it's out of TD's hand, not TD's responsibility. The last two, though, solved after those user escalated this case to CG. In one of them, the CG representative even judged that TD is more-or-less abusing their rules to work in their favor.

AskGambler has 10 cases for TD --one of them is Poika5's-- 5 of them are resolved with evidences. One was marked as rejected because the accuser didn't provide KYC after the specified time, although it might worth mentioning that their case was hung without response for one month, reopened and reopened again after that, for $627, which understandably too much hassle and bothersome for some people. One was marked as unresolved because TD stopped replying the case, it's about taking bets from restricted country --I'd urge you all to read the case, it's very interesting-- two were resolved after they escalated their case to AG, where in one case TD just refunded the money without any explanation after they can't provide evidence for their counter accusation, much like Laki's case, it was sportsbetting case as well. And the other one was the one I mentioned above, the user who moved to AG after CG didn't handle sportsbetting. His funds were claimed to be frozen because of "an error".

From these cases, I think it's quite unbiased to say that although TD made several good job on gambling platform and were wronged by multi acc abuser, their sportsbet division is very poor and they are easy on throwing ban without proper evidences to back up their action --not to mention that one case where they throw their rules to justify their action-- and only lift their ban after their user raises some noise.

Thus, no matter what's the outcome of Poika5's case --whether they being wronged by TD too or they wronged TD-- I think there still a lot of non-newbie on this forum who looked for betting platform, and if your type-2 flag removed, there will be no warning for these higher-than-newbie members, there's a chance they fall into this inconvenient situation. I will stil honor your decision, though, and I'll withdraw my support for the flag if you asked me to.

While for Poika5's newbie flag, in tone with Pmalek, I think it should stay to warn anyone in the future about this issue and the possible unpleasant scenarios if they decided to sign up to TrustDice.

Regardless of what happens with the flags, my tag will stay for the same reason I based my opinion for the type-1 flag: I can't trust this site or the guys behind them.

First, the fact that they insisted on something without trying to consider the evidences or pleas made by their user. I wouldn't be surprised if the reason they finally solved your problem simply because you created a huge noise which ultimately made them ended up with two active flags and several tags from DT.

Second, although I am not sure if the decision is fully made by the representative of the site, the-guy-behind-this-post, without other people from the site knowing or if their "higher ups" knows and fully supported these action, but it's proven that they love to play sneaky by editing their first reply where existing people are less likely to notice and twist words into a narrative that works to their favor for those who read just the first few posts: they're the good guy who tried to solve problem, but the case became unconstructive because some people twisted our words.

It is not a good characteristic of a trusted site. If they really honest and determined to solve issues, they'll address these concern directly and in the open, by replying to the last post --not to mention quote statements properly and correctly instead of a tailored snippets that drives a completely different meaning-- and addressed these "unconstructive people" with strong evidences.

Third, maybe I'm reading too much into this, but part of this sentence extremely disturbs me:

[...]
In addition, we notice that Mr. holydarkness, another gentleman from Croaita, is also behaving in a similar manner.
[...]

I can't see any other reason behind the unecessary extra words "from Croatia" than an attempt of implying a message, "we know where you're from, we know who you are". And this is really really worrying. Does this reflect on how they address people who has a conflict of interest with them, be it in the present or the future? A threat? I'm open for a less-paranoid suggestions on what's the meaning behind those unnecessary addition.

Oh, Coinbox1, hot news for you, you guessed wrong. You're not the first who tried to publicly doxx me and failed miserably though, IIRC somene once said I'm from India --or was it Pakistan?-- it's fun, but you're not welcome to try again.

I am very happy that you admitted your mistakes after 2 weeks of hard discussion, however give me a couple of answers to my questions, will you progress on the feedback question from the players? they won’t block again with similar extremely gross errors in the study of violations, because for example, I will also bet for my own pleasure and you decide to block me again, only on other points of your rules

I discussed with both our Customer Support and Risk Management and your account is all set back to normal right now. With that being said, for full disclosure, if your bet limit might be modified by our sports provider, which is beyond our control.

Without knowing what will happen in the future, it would be irresponsible of me to give you a guarantee that you will never be accused of another violation in the future. To this end, I strongly recommend that you carefully read our T&C and Sports Betting rules.

You obviously have ample reasons to take your money and leave, which we fully understand. But when you do it, we equally recommend you to carefully read through their T&C and other rules. Late betting bans aren't uncommon in sports books. So are arbitrage betting bans.


Best regards,
TrustDice Team

Appreciate that you did the right thing. Past posting is something that all books have to deal with. In the end, you did the right thing and I re-instated your grade.

edit- the only thing that I don't like is that you should have bitten your lip rather than give a warning. It still looks like an accusation. When a player makes a live bet, it's always close to a change, thus called "live" instead of "pregame". Put a player on a longer delay if you fear his live bets. Don't give us a warning or threat.

You're joking, right? The OP was not even late betting, they're wrongly accused.


¹can we actually delete a flag we raised? I thought there's this warning at the bottom of the flag page about "flag can not be deleted"?

[Rating Place]

I'd congratulate you, Laki21000, I hope the amount won, added, and returned to you can be used for good things in your life. For your question about flags, I have to say Pmalek raised a good point, if you have forgave them, then you can withdraw your flag ¹ because, after all, half of the content of the flag is no longer accurate. I'm not sure if it's a good idea, though.

I'll be honest here, most of this post was written yesterday and I was ready to post it at that time. However, I decided to take it to my sleep and see if I got a better insight in the morning and be as objective as I can.

By the sunrise, I spare my time on the arbitrators' site to read all of the cases raised against TrustDice and found that on CasinoGuru there are 7 complains raised against them --one of them is yours. Three of it were sportsbet related and can't be solved by CG and thus we didn't know the outcome of it, although one from them moved his case to AG --see below. Two other cases I had to side with TD, they provide a strong evidence of multi-acc abuse on one case and the other one was... let's say the other party is kinda... impulsive and it's out of TD's hand, not TD's responsibility. The last two, though, solved after those user escalated this case to CG. In one of them, the CG representative even judged that TD is more-or-less abusing their rules to work in their favor.

AskGambler has 10 cases for TD --one of them is Poika5's-- 5 of them are resolved with evidences. One was marked as rejected because the accuser didn't provide KYC after the specified time, although it might worth mentioning that their case was hung without response for one month, reopened and reopened again after that, for $627, which understandably too much hassle and bothersome for some people. One was marked as unresolved because TD stopped replying the case, it's about taking bets from restricted country --I'd urge you all to read the case, it's very interesting-- two were resolved after they escalated their case to AG, where in one case TD just refunded the money without any explanation after they can't provide evidence for their counter accusation, much like Laki's case, it was sportsbetting case as well. And the other one was the one I mentioned above, the user who moved to AG after CG didn't handle sportsbetting. His funds were claimed to be frozen because of "an error".

From these cases, I think it's quite unbiased to say that although TD made several good job on gambling platform and were wronged by multi acc abuser, their sportsbet division is very poor and they are easy on throwing ban without proper evidences to back up their action --not to mention that one case where they throw their rules to justify their action-- and only lift their ban after their user raises some noise.

Thus, no matter what's the outcome of Poika5's case --whether they being wronged by TD too or they wronged TD-- I think there still a lot of non-newbie on this forum who looked for betting platform, and if your type-2 flag removed, there will be no warning for these higher-than-newbie members, there's a chance they fall into this inconvenient situation. I will stil honor your decision, though, and I'll withdraw my support for the flag if you asked me to.

While for Poika5's newbie flag, in tone with Pmalek, I think it should stay to warn anyone in the future about this issue and the possible unpleasant scenarios if they decided to sign up to TrustDice.

Regardless of what happens with the flags, my tag will stay for the same reason I based my opinion for the type-1 flag: I can't trust this site or the guys behind them.

First, the fact that they insisted on something without trying to consider the evidences or pleas made by their user. I wouldn't be surprised if the reason they finally solved your problem simply because you created a huge noise which ultimately made them ended up with two active flags and several tags from DT.

Second, although I am not sure if the decision is fully made by the representative of the site, the-guy-behind-this-post, without other people from the site knowing or if their "higher ups" knows and fully supported these action, but it's proven that they love to play sneaky by editing their first reply where existing people are less likely to notice and twist words into a narrative that works to their favor for those who read just the first few posts: they're the good guy who tried to solve problem, but the case became unconstructive because some people twisted our words.

It is not a good characteristic of a trusted site. If they really honest and determined to solve issues, they'll address these concern directly and in the open, by replying to the last post --not to mention quote statements properly and correctly instead of a tailored snippets that drives a completely different meaning-- and addressed these "unconstructive people" with strong evidences.

Third, maybe I'm reading too much into this, but part of this sentence extremely disturbs me:

[...]
In addition, we notice that Mr. holydarkness, another gentleman from Croaita, is also behaving in a similar manner.
[...]

I can't see any other reason behind the unecessary extra words "from Croatia" than an attempt of implying a message, "we know where you're from, we know who you are". And this is really really worrying. Does this reflect on how they address people who has a conflict of interest with them, be it in the present or the future? A threat? I'm open for a less-paranoid suggestions on what's the meaning behind those unnecessary addition.

Oh, Coinbox1, hot news for you, you guessed wrong. You're not the first who tried to publicly doxx me and failed miserably though, IIRC somene once said I'm from India --or was it Pakistan?-- it's fun, but you're not welcome to try again.

I am very happy that you admitted your mistakes after 2 weeks of hard discussion, however give me a couple of answers to my questions, will you progress on the feedback question from the players? they won’t block again with similar extremely gross errors in the study of violations, because for example, I will also bet for my own pleasure and you decide to block me again, only on other points of your rules

I discussed with both our Customer Support and Risk Management and your account is all set back to normal right now. With that being said, for full disclosure, if your bet limit might be modified by our sports provider, which is beyond our control.

Without knowing what will happen in the future, it would be irresponsible of me to give you a guarantee that you will never be accused of another violation in the future. To this end, I strongly recommend that you carefully read our T&C and Sports Betting rules.

You obviously have ample reasons to take your money and leave, which we fully understand. But when you do it, we equally recommend you to carefully read through their T&C and other rules. Late betting bans aren't uncommon in sports books. So are arbitrage betting bans.


Best regards,
TrustDice Team

Appreciate that you did the right thing. Past posting is something that all books have to deal with. In the end, you did the right thing and I re-instated your grade.

edit- the only thing that I don't like is that you should have bitten your lip rather than give a warning. It still looks like an accusation. When a player makes a live bet, it's always close to a change, thus called "live" instead of "pregame". Put a player on a longer delay if you fear his live bets. Don't give us a warning or threat.

You're joking, right? The OP was not even late betting, they're wrongly accused.


¹can we actually delete a flag we raised? I thought there's this warning at the bottom of the flag page about "flag can not be deleted"?

I said that Trusdice shouldn't make an accusation of past posting. "the only thing that I don't like is that you should have bitten your lip rather than give a warning. It still looks like an accusation." Even in Trustdice's reply they seem to be saying that there is wrongdoing.

Trustdice doesn't make the decision on limiting players and seeing things such as past posts. The odds provider will limit players and it can get carried over to all books using that provider. That's why when you try a new book, you may get limited fast. They figure out who you are from play at another book using the same provider. I'm sure that Trustdice can override if wanted.

[Laki21000]

as i see flag 2 is removed.  but I agree with the opinion that flag 1 should be left so that in the future beginners know that an untidy situation with their funds may occur.  however, we are waiting for a decision on the user @poika5

[examplens]

as i see flag 2 is removed.  but I agree with the opinion that flag 1 should be left so that in the future beginners know that an untidy situation with their funds may occur.  however, we are waiting for a decision on the user @poika5

the flag you left is still there, but it is inactive because there is not enough support after my withdrawal and opposing the same flag.
User poika5 also creates a flag referencing this case. since this case is positively resolved, the second flag also has no reason to be active. after all that, he no longer has any influence on that flag. nor can he erase him, and his vote is not as strong as the votes of DT members.

if you or anyone else wants to mark their profile, do it via the feedback. I'd say that's more appropriate. speculating whether they will make the same mistake in the future or whether there may be another case is still only speculation. the assumption is still not enough to mark someone as a fraud.

I would also keep this in mind. this case was resolved due to pressure on the forum, Trustdice team decided to try to protect and preserve the reputation here. if we were to punish them for a mistake they admitted and corrected, I don't know what will be their motive in the next case.

[Laki21000]

as i see flag 2 is removed.  but I agree with the opinion that flag 1 should be left so that in the future beginners know that an untidy situation with their funds may occur.  however, we are waiting for a decision on the user @poika5

the flag you left is still there, but it is inactive because there is not enough support after my withdrawal and opposing the same flag.
User poika5 also creates a flag referencing this case. since this case is positively resolved, the second flag also has no reason to be active. after all that, he no longer has any influence on that flag. nor can he erase him, and his vote is not as strong as the votes of DT members.

if you or anyone else wants to mark their profile, do it via the feedback. I'd say that's more appropriate. speculating whether they will make the same mistake in the future or whether there may be another case is still only speculation. the assumption is still not enough to mark someone as a fraud.

I would also keep this in mind. this case was resolved due to pressure on the forum, Trustdice team decided to try to protect and preserve the reputation here. if we were to punish them for a mistake they admitted and corrected, I don't know what will be their motive in the next case.

https://ibb.co/Dz8pTm2

how to remove flag 2 from me?  I don't know

[examplens]

https://ibb.co/Dz8pTm2

how to remove flag 2 from me?  I don't know

that flag is on the Coinbox1 profile, and you can't remove it. Currently inactive due to insufficient support (I wrote in the previous post, it was enough that I withdrew support and opposed it). You still can find it on inactive flags.



Max what you can do now is to oppose the flag by yourself and ask DT members yahoo62278, Pmalek, and holydarkness to withdraw their flag support there.

[yahoo62278]

https://ibb.co/Dz8pTm2

how to remove flag 2 from me?  I don't know

that flag is on the Coinbox1 profile, and you can't remove it. Currently inactive due to insufficient support (I wrote in the previous post, it was enough that I withdrew support and opposed it). You still can find it on inactive flags.



Max what you can do now is to oppose the flag by yourself and ask DT members yahoo62278, Pmalek, and holydarkness to withdraw their flag support there.

I removed my support for the flags but I ask @Coinbox1 do you actually acknowledge your mistakes and know what they are/were? Or are you just agreeing to let this accusation go away?

I hope you understand and can now focus on running the sportsbook correctly.

[holydarkness]

[...]
I would also keep this in mind. this case was resolved due to pressure on the forum, Trustdice team decided to try to protect and preserve the reputation here. if we were to punish them for a mistake they admitted and corrected, I don't know what will be their motive in the next case.

I liked this POV.


Depending on how Coinbox1 reacted to and the outcome of Poika5's case on the other thread, and if they replied to what yahoo62278 asked above --an explanation of what really happened-- I'll consider changing my tag to neutral to serve as a reminder.

Coinbox1, please note that by "reacted to and the outcome of" Poika5's case, I am not meaning to ask you to work it to their favor, I asked you to address the situation properly, to be transparent and give facts according to the evidences you have. If Poika5 is wrong on their case, then provide the clear evidences, and if you made mistake on that case, then explain to the community. It called being responsible and professional.

[...]
how to remove flag 2 from me?  I don't know

In addition to the fact that you've opposed the flag itself, I'll take this as a request to withdraw my support. As I said, I'll honor your decision; withdrawn.

[Pmalek]

I removed my support for the flags but I ask @Coinbox1 do you actually acknowledge your mistakes and know what they are/were? Or are you just agreeing to let this accusation go away?

I removed my support for the contract violation flag since the victim has forgiven the casino's wrongdoings.

My personal opinion is that this casino is a danger to the community. They are either incompetent and have no idea how sportsbook operations are supposed to work or they are plain and simple scammers. You can see how much drama they attempted to create around the do US sports begin with a delay or not issue. That was an attempt to deviate from the topic of them confiscating someone's money for no reason. It didn't work. My guess is they were hoping to get the community behind their back in trying to portray me, holydarkness, and Poika5 as the bad guys and them being the innocent victims. Since that didn't work, they figured it's better to return the money and salvage the reputation on the forum. Most importantly, they wanted to get rid of the flags and the warning that appeared above their ANN informing the community that the casino is suspected of being a scam.

Trustdice.win is a platform I will recommend that players stay away from.
@Poika5 any news about your case?

[Alphie12]

I'd congratulate you, Laki21000, I hope the amount won, added, and returned to you can be used for good things in your life. For your question about flags, I have to say Pmalek raised a good point, if you have forgave them, then you can withdraw your flag ¹ because, after all, half of the content of the flag is no longer accurate. I'm not sure if it's a good idea, though.

I'll be honest here, most of this post was written yesterday and I was ready to post it at that time. However, I decided to take it to my sleep and see if I got a better insight in the morning and be as objective as I can.

By the sunrise, I spare my time on the arbitrators' site to read all of the cases raised against TrustDice and found that on CasinoGuru there are 7 complains raised against them --one of them is yours. Three of it were sportsbet related and can't be solved by CG and thus we didn't know the outcome of it, although one from them moved his case to AG --see below. Two other cases I had to side with TD, they provide a strong evidence of multi-acc abuse on one case and the other one was... let's say the other party is kinda... impulsive and it's out of TD's hand, not TD's responsibility. The last two, though, solved after those user escalated this case to CG. In one of them, the CG representative even judged that TD is more-or-less abusing their rules to work in their favor.

AskGambler has 10 cases for TD --one of them is Poika5's-- 5 of them are resolved with evidences. One was marked as rejected because the accuser didn't provide KYC after the specified time, although it might worth mentioning that their case was hung without response for one month, reopened and reopened again after that, for $627, which understandably too much hassle and bothersome for some people. One was marked as unresolved because TD stopped replying the case, it's about taking bets from restricted country --I'd urge you all to read the case, it's very interesting-- two were resolved after they escalated their case to AG, where in one case TD just refunded the money without any explanation after they can't provide evidence for their counter accusation, much like Laki's case, it was sportsbetting case as well. And the other one was the one I mentioned above, the user who moved to AG after CG didn't handle sportsbetting. His funds were claimed to be frozen because of "an error".

From these cases, I think it's quite unbiased to say that although TD made several good job on gambling platform and were wronged by multi acc abuser, their sportsbet division is very poor and they are easy on throwing ban without proper evidences to back up their action --not to mention that one case where they throw their rules to justify their action-- and only lift their ban after their user raises some noise.

Thus, no matter what's the outcome of Poika5's case --whether they being wronged by TD too or they wronged TD-- I think there still a lot of non-newbie on this forum who looked for betting platform, and if your type-2 flag removed, there will be no warning for these higher-than-newbie members, there's a chance they fall into this inconvenient situation. I will stil honor your decision, though, and I'll withdraw my support for the flag if you asked me to.

While for Poika5's newbie flag, in tone with Pmalek, I think it should stay to warn anyone in the future about this issue and the possible unpleasant scenarios if they decided to sign up to TrustDice.

Regardless of what happens with the flags, my tag will stay for the same reason I based my opinion for the type-1 flag: I can't trust this site or the guys behind them.

First, the fact that they insisted on something without trying to consider the evidences or pleas made by their user. I wouldn't be surprised if the reason they finally solved your problem simply because you created a huge noise which ultimately made them ended up with two active flags and several tags from DT.

Second, although I am not sure if the decision is fully made by the representative of the site, the-guy-behind-this-post, without other people from the site knowing or if their "higher ups" knows and fully supported these action, but it's proven that they love to play sneaky by editing their first reply where existing people are less likely to notice and twist words into a narrative that works to their favor for those who read just the first few posts: they're the good guy who tried to solve problem, but the case became unconstructive because some people twisted our words.

It is not a good characteristic of a trusted site. If they really honest and determined to solve issues, they'll address these concern directly and in the open, by replying to the last post --not to mention quote statements properly and correctly instead of a tailored snippets that drives a completely different meaning-- and addressed these "unconstructive people" with strong evidences.

Third, maybe I'm reading too much into this, but part of this sentence extremely disturbs me:

[...]
In addition, we notice that Mr. holydarkness, another gentleman from Croaita, is also behaving in a similar manner.
[...]

I can't see any other reason behind the unecessary extra words "from Croatia" than an attempt of implying a message, "we know where you're from, we know who you are". And this is really really worrying. Does this reflect on how they address people who has a conflict of interest with them, be it in the present or the future? A threat? I'm open for a less-paranoid suggestions on what's the meaning behind those unnecessary addition.

Oh, Coinbox1, hot news for you, you guessed wrong. You're not the first who tried to publicly doxx me and failed miserably though, IIRC somene once said I'm from India --or was it Pakistan?-- it's fun, but you're not welcome to try again.

I am very happy that you admitted your mistakes after 2 weeks of hard discussion, however give me a couple of answers to my questions, will you progress on the feedback question from the players? they won’t block again with similar extremely gross errors in the study of violations, because for example, I will also bet for my own pleasure and you decide to block me again, only on other points of your rules

I discussed with both our Customer Support and Risk Management and your account is all set back to normal right now. With that being said, for full disclosure, if your bet limit might be modified by our sports provider, which is beyond our control.

Without knowing what will happen in the future, it would be irresponsible of me to give you a guarantee that you will never be accused of another violation in the future. To this end, I strongly recommend that you carefully read our T&C and Sports Betting rules.

You obviously have ample reasons to take your money and leave, which we fully understand. But when you do it, we equally recommend you to carefully read through their T&C and other rules. Late betting bans aren't uncommon in sports books. So are arbitrage betting bans.


Best regards,
TrustDice Team

Appreciate that you did the right thing. Past posting is something that all books have to deal with. In the end, you did the right thing and I re-instated your grade.

edit- the only thing that I don't like is that you should have bitten your lip rather than give a warning. It still looks like an accusation. When a player makes a live bet, it's always close to a change, thus called "live" instead of "pregame". Put a player on a longer delay if you fear his live bets. Don't give us a warning or threat.

You're joking, right? The OP was not even late betting, they're wrongly accused.


¹can we actually delete a flag we raised? I thought there's this warning at the bottom of the flag page about "flag can not be deleted"?

I said that Trusdice shouldn't make an accusation of past posting. "the only thing that I don't like is that you should have bitten your lip rather than give a warning. It still looks like an accusation." Even in Trustdice's reply they seem to be saying that there is wrongdoing.

Trustdice doesn't make the decision on limiting players and seeing things such as past posts. The odds provider will limit players and it can get carried over to all books using that provider. That's why when you try a new book, you may get limited fast. They figure out who you are from play at another book using the same provider. I'm sure that Trustdice can override if wanted.

This means that the odds provider caused the problem? It doesn't seem that Trustdice was looking to scam.

[Laki21000]

I removed my support for the flags but I ask @Coinbox1 do you actually acknowledge your mistakes and know what they are/were? Or are you just agreeing to let this accusation go away?

I removed my support for the contract violation flag since the victim has forgiven the casino's wrongdoings.

My personal opinion is that this casino is a danger to the community. They are either incompetent and have no idea how sportsbook operations are supposed to work or they are plain and simple scammers. You can see how much drama they attempted to create around the do US sports begin with a delay or not issue. That was an attempt to deviate from the topic of them confiscating someone's money for no reason. It didn't work. My guess is they were hoping to get the community behind their back in trying to portray me, holydarkness, and Poika5 as the bad guys and them being the innocent victims. Since that didn't work, they figured it's better to return the money and salvage the reputation on the forum. Most importantly, they wanted to get rid of the flags and the warning that appeared above their ANN informing the community that the casino is suspected of being a scam.

Trustdice.win is a platform I will recommend that players stay away from.
@Poika5 any news about your case?

As I wrote earlier, I am of the opinion to leave flag 1 so that beginners see the possibilities of this casino, flag 2 does not actually correspond to its value at the moment, the money is withdrawn, if @Poika5 does not withdraw money, he will be able to create flag 2 where users decide , whether to support him or not, I will support him anyway, because the situation with my case is ambiguous, and I'm sure that they gave me the money just to save their reputation, but this is the Internet, and the Internet remembers everything) now in Google if you score "TrustDice scam" gives bitcointalk topics, but my topic was decided, but I will not change the name of the topic from "Trustdice scam" to something else so that people can read what is happening here by keywords.
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In any case, if you decide to advertise your bitcointalk casino among gamblers, be kind enough to accept complaints and resolve them with users. They still do not answer me by mail, it feels like they are sitting in a bunker or simply do not read their mail.