DUCKDICE.IO FRADULANT CASINO EVER [DEAD SUPPORT CENTER]

[dimonstration]

Will they actually know now that i am real owner becouse they told me on a reply to my email, that they have my old KYC while i knew this that i didn't did any KYC but they act like they have, and i said ok cheack  it and i will send you again my Documents that is legally require for KYC, and on next reply  they asked me what is my expectations for the bonuses.

Move this issue on Askgambler because that's the place you can have a real fight against duckdice because ylu already mentioned that they are claiming that your account is already submitted KYC before in contrary to what you know. Duckdice will never share this kind of information here unless there is someone trusted who can receive and check the evidence files for you.

You can request ro Duckdice your IP address history to check whether your account change hands during your inactivity or not. I really hope that you are not using VPN when you are playing.

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[igumama]

Will they actually know now that i am real owner becouse they told me on a reply to my email, that they have my old KYC while i knew this that i didn't did any KYC but they act like they have, and i said ok cheack  it and i will send you again my Documents that is legally require for KYC, and on next reply  they asked me what is my expectations for the bonuses.

Move this issue on Askgambler because that's the place you can have a real fight against duckdice because ylu already mentioned that they are claiming that your account is already submitted KYC before in contrary to what you know. Duckdice will never share this kind of information here unless there is someone trusted who can receive and check the evidence files for you.

You can request ro Duckdice your IP address history to check whether your account change hands during your inactivity or not. I really hope that you are not using VPN when you are playing.

i cant find them on Askgambler website search, i think duckdice.io is not yet listed there

[Beparanf]

i cant find them on Askgambler website search, i think duckdice.io is not yet listed there

Probably he is suggesting to use the file a complaint form feature[1] of Askgambler which you are the one who will report the casino based on the specific complaint that you want to be heard. Just click the reference link below to on the askgambler page for reporting complaints. I’m sure that they will answer there since they are very active here in the forum.

[1] https://www.askgamblers.com/submit-complaint

[igumama]

why you think i bought an account with money to claim to money? you didnt read completely what i said before, if i wasn't the real owner why would they ask me "how much money you expecting in bonuses" they know i am real owner, but they keep ignoring me for no reason.

Did you tell them how much money you are expecting as a bonus? If you did answer all of their questions, then why don't they let you access the account? what exactly the current situation is? please describe the situation clearly as you are expecting us to support your flag.

if you can read the post that i made, now i have updated with screenshots,

[bobstone]

I am a bit confused as to what the actual problem is now,

you lost access to your account through no fault of the site, we have given a clear time line as to when it might be possible to investigate (and no promises) whether we can verify your identity against a previous record that may or may not still be accessible or even exist, there it is said there might be  but since it is xmas time this will not be available until jan 3rd due to our kyc providers and compliance departments timelines to confirm all that

I would like to note you said previously we said 'Jun in 2023' which is a lot different to the screen you are showing.

Anyways, if the actually want is the bonus associated with your account (the weekly and monthly) we have offered to transfer such an amount to a new account, which is the best of both worlds for you, as you will no longer need to go through a lengthy recovery process AND get funds associated with the account?

So what is the exact goal here?


Bobstone
DuckDice Live Support

[igumama]

I am a bit confused as to what the actual problem is now,

you lost access to your account through no fault of the site, we have given a clear time line as to when it might be possible to investigate (and no promises) whether we can verify your identity against a previous record that may or may not still be accessible or even exist, there it is said there might be  but since it is xmas time this will not be available until jan 3rd due to our kyc providers and compliance departments timelines to confirm all that

I would like to note you said previously we said 'Jun in 2023' which is a lot different to the screen you are showing.

Anyways, if the actually want is the bonus associated with your account (the weekly and monthly) we have offered to transfer such an amount to a new account, which is the best of both worlds for you, as you will no longer need to go through a lengthy recovery process AND get funds associated with the account?

So what is the exact goal here?


Bobstone
DuckDice Live Support

i can see how serious you and your support is when its come to solving an issue of a user.
and you already declined what you said before but thanks to the one who told me to bring evidence (screenshots) of that mails where you asked me to creat another account " which is already against your Terms and conditions to creat another account but i was asked by your support to do so, and then you will transfer funds to that account, later you denied that becouse you know what my expectations was.

[bobstone]

I am a bit confused as to what the actual problem is now,

you lost access to your account through no fault of the site, we have given a clear time line as to when it might be possible to investigate (and no promises) whether we can verify your identity against a previous record that may or may not still be accessible or even exist, there it is said there might be  but since it is xmas time this will not be available until jan 3rd due to our kyc providers and compliance departments timelines to confirm all that

I would like to note you said previously we said 'Jun in 2023' which is a lot different to the screen you are showing.

Anyways, if the actually want is the bonus associated with your account (the weekly and monthly) we have offered to transfer such an amount to a new account, which is the best of both worlds for you, as you will no longer need to go through a lengthy recovery process AND get funds associated with the account?

So what is the exact goal here?


Bobstone
DuckDice Live Support

i can see how serious you and your support is when its come to solving an issue of a user.
and you already declined what you said before but thanks to the one who told me to bring evidence (screenshots) of that mails where you asked me to creat another account " which is already against your Terms and conditions to creat another account but i was asked by your support to do so, and then you will transfer funds to that account, later you denied that becouse you know what my expectations was.

Sorry, i am truly trying to understand what your expectation is? 

i don't really understand the rest of what you are asking, could you please elaborate?

Bobstone,
DuckDice Live Support


 

[igumama]

I am a bit confused as to what the actual problem is now,

you lost access to your account through no fault of the site, we have given a clear time line as to when it might be possible to investigate (and no promises) whether we can verify your identity against a previous record that may or may not still be accessible or even exist, there it is said there might be  but since it is xmas time this will not be available until jan 3rd due to our kyc providers and compliance departments timelines to confirm all that

I would like to note you said previously we said 'Jun in 2023' which is a lot different to the screen you are showing.

Anyways, if the actually want is the bonus associated with your account (the weekly and monthly) we have offered to transfer such an amount to a new account, which is the best of both worlds for you, as you will no longer need to go through a lengthy recovery process AND get funds associated with the account?

So what is the exact goal here?


Bobstone
DuckDice Live Support

i can see how serious you and your support is when its come to solving an issue of a user.
and you already declined what you said before but thanks to the one who told me to bring evidence (screenshots) of that mails where you asked me to creat another account " which is already against your Terms and conditions to creat another account but i was asked by your support to do so, and then you will transfer funds to that account, later you denied that becouse you know what my expectations was.

Sorry, i am truly trying to understand what your expectation is? 

i don't really understand the rest of what you are asking, could you please elaborate?

Bobstone,
DuckDice Live Support


 

you know pretty good what my expectations is, as i belive your the one who replied my email

[ScamViruS]

Many a times it is seen that gamblers post a lot of complaints but can't provide proper proof, thereby ruining the casino's reputation for no reason. Everything I read in this thread. OP has not been able to prove ownership of his account. And he managed an account with such a large fund, without properly storing the account information! If someone owns an account he will at least have email access if he fails to do so in other ways. So I think the original owner can be verified with the main email address of that account. I will wait to see if this complaint is resolved.

[Fivestar4everMVP]

First, I think this illustrates one of the major problem we have with casinos, and that is their support, when serious issues that needs urgent attention comes up, this is the only time we get to know if our preferred casino is really customer friendly or not.

With the above said, I think you @OP is a careless gambler, with how advanced technology has become, that you lost or your phone was stolen should lead to you loosing access to all of your accounts, even if you have 2FA activated on them, with the kind of money you control, making sure you accounts are safe and accessible to you at all times no matter what, should have been the paramount thing on your mind, I hope you have your issue resolved in one peace, and after this, take necessary steps that will ensure that loosing your phone does not shut you out of your accounts.

[serjent05]

I think the problem is that @OP is getting impatient.  It is clear in the message that service operation on the legal matter will come back on Jan. 3.  The site has promised @OP to give what benefits he has on his lost account if he creates a new account but the process needs for the legal department.  To hasten the process, the Duckdice representative asked @OP to sign a message from the address where the deposit come from which I think is fair enough but I think @OP hasn't done it yet.

How about you wait a while @OP, they say Jan. 3 then you can follow up after that date.

First, I think this illustrates one of the major problem we have with casinos, and that is their support, when serious issues that needs urgent attention comes up, this is the only time we get to know if our preferred casino is really customer friendly or not.

With the above said, I think you @OP is a careless gambler, with how advanced technology has become, that you lost or your phone was stolen should lead to you loosing access to all of your accounts, even if you have 2FA activated on them, with the kind of money you control, making sure you accounts are safe and accessible to you at all times no matter what, should have been the paramount thing on your mind, I hope you have your issue resolved in one peace, and after this, take necessary steps that will ensure that loosing your phone does not shut you out of your accounts.

No more blaming on @OP, the phone is already lost, and your blaming won't help in the case either.

[igumama]

Will they actually know now that i am real owner becouse they told me on a reply to my email, that they have my old KYC while i knew this that i didn't did any KYC but they act like they have, and i said ok cheack  it and i will send you again my Documents that is legally require for KYC, and on next reply  they asked me what is my expectations for the bonuses.

Move this issue on Askgambler because that's the place you can have a real fight against duckdice because ylu already mentioned that they are claiming that your account is already submitted KYC before in contrary to what you know. Duckdice will never share this kind of information here unless there is someone trusted who can receive and check the evidence files for you.

You can request ro Duckdice your IP address history to check whether your account change hands during your inactivity or not. I really hope that you are not using VPN when you are playing.

tried ask gamblers.com and this is what they replied
https://imgur.com/a/Ps9kJJG
https://imgur.com/a/rwxhWSP

[Beparanf]

Many a times it is seen that gamblers post a lot of complaints but can't provide proper proof, thereby ruining the casino's reputation for no reason. Everything I read in this thread. OP has not been able to prove ownership of his account. And he managed an account with such a large fund, without properly storing the account information! If someone owns an account he will at least have email access if he fails to do so in other ways. So I think the original owner can be verified with the main email address of that account. I will wait to see if this complaint is resolved.

Duckdice doesn't have solid clear reputation in the past though but there consistency to operate there casino until now is what makes them solid.

Reading the OP case many times including his rellies. He is claiming that his account is already KYC’ed even though he didn't complete this before which is the reason why his new KYC to prove the ownership is being rejected by Duckdice. It’s very hard to judge on this case because there is no evidence for both side for there claims. You can check his statement on this link https://bitcointalk.org/index.php?topic=5430960.msg61499918#msg61499918

[Memo101]

This isn't the first time duckdice support center  is well known for such behavior. i have played almost a year ago there and muted many times from public chat at duckdice becouse of complaining about live support agent behaviors.
as making withdraw from duckdice was taking almost 6 to 8hrs that time.
well i hope they will improve live support or maybe increasing number of moderators can help to ride over such issue's.

[RILWAN]

Sorry, i am truly trying to understand what your expectation is? 

i don't really understand the rest of what you are asking, could you please elaborate?

Bobstone,
DuckDice Live Support

 

Nice to see that duckdice support is stepping in to solve the issues for you, and if ops csn elaborate and make a constructive case his problem may be solve a bit faster because it looks as if there is a communication issues on the part of ops also know that the fault is entirely his but the situation is not a dead end itself so hoping he get access to his account soon.

[Memo101]

Many a times it is seen that gamblers post a lot of complaints but can't provide proper proof, thereby ruining the casino's reputation for no reason. Everything I read in this thread. OP has not been able to prove ownership of his account. And he managed an account with such a large fund, without properly storing the account information! If someone owns an account he will at least have email access if he fails to do so in other ways. So I think the original owner can be verified with the main email address of that account. I will wait to see if this complaint is resolved.

Duckdice doesn't have solid clear reputation in the past though but there consistency to operate there casino until now is what makes them solid.

Reading the OP case many times including his rellies. He is claiming that his account is already KYC’ed even though he didn't complete this before which is the reason why his new KYC to prove the ownership is being rejected by Duckdice. It’s very hard to judge on this case because there is no evidence for both side for there claims. You can check his statement on this link https://bitcointalk.org/index.php?topic=5430960.msg61499918#msg61499918

well before there was like 3 red flags active on duckdice.io profile but it seems they have managed somehow to remove them. past of duckdice was worst yeah

[dimonstration]

well before there was like 3 red flags active on duckdice.io profile but it seems they have managed somehow to remove them. past of duckdice was worst yeah

Everything is solvable here in the forum if the casino is willing to resolve there issue with there customers. Even Betcoin which is despised with most of the DT here manage to recover there reputation by improving there service and answer all the previous allegations.

This allegation on Duckdice that attacking the poor customer support somehow have similarities on there previous issue. I’m just not sure if the OP use this weak spot of Duckdice to make a strong claim on his issue or Duckdice is really have poor customer support.

[Memo101]

well before there was like 3 red flags active on duckdice.io profile but it seems they have managed somehow to remove them. past of duckdice was worst yeah

Everything is solvable here in the forum if the casino is willing to resolve there issue with there customers. Even Betcoin which is despised with most of the DT here manage to recover there reputation by improving there service and answer all the previous allegations.

This allegation on Duckdice that attacking the poor customer support somehow have similarities on there previous issue. I’m just not sure if the OP use this weak spot of Duckdice to make a strong claim on his issue or Duckdice is really have poor customer support.

you know what? i still remember once mod Bobstone removed support button option for me its becouse when i got muted i keep urging with them that mute wasn't faire and he took that option of support center from me. so yeah they have bad support center

[davis196]

I'm sorry about your loss, but I don't understand how did you manage to lose 53K so fast?
Did you lose the money by gambling or the guy, who stole your phone had entered your account and withdrawn the money?
Anyway, I assume that big crypto casinos have a very buzzy customer support teams. I can't say whether or not Duckdice is a scam casino, I've never tried them before. 53K USD is a big amount, did you call the police or try to get a good lawyer? Do you plan on suing Duckdice?
Posting here on the forum won't solve your issue. It might help other people on being more cautious when dealing with a particular crypto casino, but it won't help you in any way.

[dimonstration]

well before there was like 3 red flags active on duckdice.io profile but it seems they have managed somehow to remove them. past of duckdice was worst yeah

Everything is solvable here in the forum if the casino is willing to resolve there issue with there customers. Even Betcoin which is despised with most of the DT here manage to recover there reputation by improving there service and answer all the previous allegations.

This allegation on Duckdice that attacking the poor customer support somehow have similarities on there previous issue. I’m just not sure if the OP use this weak spot of Duckdice to make a strong claim on his issue or Duckdice is really have poor customer support.

you know what? i still remember once mod Bobstone removed support button option for me its becouse when i got muted i keep urging with them that mute wasn't faire and he took that option of support center from me. so yeah they have bad support center

This is really a bad support if you can provide proof. I understand how hard the work of customer support but it’s not fair to remove support feature on customer just because they are complaining for a valid issue. Usually this kind of behavior is due to poor support training. I’m commenting assuming that you don’t violate any rules on the casino chat.

Duckdice has a record for this issue so I guess bringing it up again will not gonna change a thing. They are active now here so use the forum as an opportunity to post your complain that being censored on the chatbox but please provide proofs to back your words.