DUCKDICE.IO FRADULANT CASINO EVER [DEAD SUPPORT CENTER]

[igumama]

i lost my phone which i belive is stolen from me,
i lost a decent amount of money in it. I tried to recover my accounts from diffrent platforms where its went so smooth by passing KYC but here at duckdice.io its kind of difficult to do recover my account.
first of all its took 3 days to get a response from theire team.
when they finally replied i described all the situations and they get disappeared for a day again,
they told me to creat another account and use it
which i created but i can't use it as i am broken, they denied to let me pass KYC as they know i have wagered over 2 millions and lost over $53k last month, they are not going to let me take acces of my account back but i agreed with them and created another account where they says they will transfer my bonuses to the new account, as i am not going to use that site further but to claim my monthly and weekly bonuses which is my right, i am wondring how they have gained 5 stars reviews while their support is totaly dead and seems Unprofessional teamwhile i am still waiting of theire reply from last days

here is few Scrnshts as i was asked by few member to bring it.

https://imgur.com/a/kLMa31K

they said we have your old KYC (obviously they don't  have it as they didn't asked me when i was losing there a huge amount but they just lied)

https://imgur.com/a/ODAWLsZ

when i asked again from them if my KYC is matching with the one that they said is provided for before.

https://imgur.com/a/0mazQbx

here they told me to creat another account and they will issue a bonuse accordingly.

https://imgur.com/a/dPsVBo9

and when they heard about my expections they made that excuse and trying to make its look like no more a issue.

losing $53k plus at duckdice.io and wagering over $1.8 millions doesn't make me eligible for atleast monthly bonuses?
they are taking time as they know that monthly bonuses will expire in few days.


i have created flag against them please support me

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[PX-Z]

For support related issue, I guess you can message their representative here he/she is quite active here, check its profile DuckDice.io^[1]. You can make a reply on their ANN thread^[2]  too.
About your account recovery, what's their requirement in the recovery process, is it not just the original email to reset your password?
Or have you forget that email's password too? Because if it's the case then based on their support page^[3], they can't do about it, well, actually they can using the KYC if you have submitted it on that account and ask you for re-validation.

[1] https://bitcointalk.org/index.php?action=profile;u=917361
[2] https://bitcointalk.org/index.php?topic=1676313.0
[3] https://help.duckdice.io/hc/en-us/articles/360001045414-Lost-access-to-Account

[Slow death]

you need to move your thread to this session:

https://bitcointalk.org/index.php?board=83.0

you have to post all the proof you have and be clearer in the explanation so that people can understand what you really want the casino to do for you

i lost my phone which i belive is stolen from me,
i lost a decent amount of money in it. I tried to recover my accounts from diffrent platforms where its went so smooth by passing KYC but here at duckdice.io its kind of difficult to do recover my account.

I understand that anyone can have their cell phone stolen or even their computer stolen, but it's common sense that all people keep their passwords in other safe places, so if you didn't have your passwords in your head, then you only had them. passwords on the phone and you didn't write it down on paper and you didn't keep it on your computer or flash?

first of all its took 3 days to get a response from theire team.

most of these casinos take centuries to respond, unfortunately the lack of professionalism in the support of many casinos is very serious and worrying, years pass but the support of the casinos is something that is not improved, it is stopped in time

when they finally replied i described all the situations and they get disappeared for a day again then they with another reply they appeard

unfortunately this has been the behavior of casino support for years, they never change, they never make the effort to respond early and don't keep looping the customer

they are not going to let me take acces of my account back and i agreed with that as i am not going to ise that site further but to claim my monthly and weekly bonuses which is my right,

I want to understand, you told them that you would no longer use your account and then you changed your mind and want to use your account to benefit from weekly and monthly bonuses?

[igumama]

you need to move your thread to this session:

https://bitcointalk.org/index.php?board=83.0

you have to post all the proof you have and be clearer in the explanation so that people can understand what you really want the casino to do for you

i lost my phone which i belive is stolen from me,
i lost a decent amount of money in it. I tried to recover my accounts from diffrent platforms where its went so smooth by passing KYC but here at duckdice.io its kind of difficult to do recover my account.

I understand that anyone can have their cell phone stolen or even their computer stolen, but it's common sense that all people keep their passwords in other safe places, so if you didn't have your passwords in your head, then you only had them. passwords on the phone and you didn't write it down on paper and you didn't keep it on your computer or flash?

first of all its took 3 days to get a response from theire team.

most of these casinos take centuries to respond, unfortunately the lack of professionalism in the support of many casinos is very serious and worrying, years pass but the support of the casinos is something that is not improved, it is stopped in time

when they finally replied i described all the situations and they get disappeared for a day again then they with another reply they appeard

unfortunately this has been the behavior of casino support for years, they never change, they never make the effort to respond early and don't keep looping the customer

they are not going to let me take acces of my account back and i agreed with that as i am not going to ise that site further but to claim my monthly and weekly bonuses which is my right,

I want to understand, you told them that you would no longer use your account and then you changed your mind and want to use your account to benefit from weekly and monthly bonuses?

yeah i dont want to use theire site as i didnt made any profite on my entire session but i lost 53k usd and yeah asked them to pay me my previous monthly bonuses, they are asking another user for KYC but they are not ready to do my KYC  to let me withdraw from there

[bobstone]

We have separate designations in our support for such issues so i cannot speak to OP's individual case however usually such cases can be resolved when corresponding proofs are provided like signing a transaction from a previously used address to duckdice that isn't from an exchange with other corresponding proof. it would be an unusual situation where KYC is required however since such amounts are involved and associated with the account it's not impossible.

again, I can't speak to this individuals case but it would not be the first time someone has gained enough information about a high-rolling account to try to obtain it , or it's been sold (against our terms of service) or 'loaned' too then try to gain access to it and then try to obtain bonus funds through negotiation and then use public platforms to make accusations in an attempt to increase pressure on us for nefarious purposes.

I am not saying OP is doing this, but I would say it's a common problem across casinos and thus why it can take longer than a genuine person would like to ensure we are absolutely returning an account to the correct person.

I would also like to highlight that if you lose credentials/ability to sign in that is not the casino's fault and nor is it the responsibility for us to return accounts that as OP says have no actual funds connected to the account except what he believes might be available in bonuses which after a month, is actually unlikely except the faucet of which he might still have level.

I would say a few days in such a case isn't a fair amount of time to make public accusations that are not well evidenced but it seems the norm for us here, we provide a good and clear service and fringe cases like this are the ones that appear on the forums and not all are genuine (again, not making claims about OP i really am going into this blind but there is a pattern out there that is clear to see of and i might need more coffee )

Bobstone,
DuckDice Live Support

[igumama]

We have separate designations in our support for such issues so i cannot speak to OP's individual case however usually such cases can be resolved when corresponding proofs are provided like signing a transaction from a previously used address to duckdice that isn't from an exchange with other corresponding proof. it would be an unusual situation where KYC is required however since such amounts are involved and associated with the account it's not impossible.

again, I can't speak to this individuals case but it would not be the first time someone has gained enough information about a high-rolling account to try to obtain it , or it's been sold (against our terms of service) or 'loaned' too then try to gain access to it and then try to obtain bonus funds through negotiation and then use public platforms to make accusations in an attempt to increase pressure on us for nefarious purposes.

I am not saying OP is doing this, but I would say it's a common problem across casinos and thus why it can take longer than a genuine person would like to ensure we are absolutely returning an account to the correct person.

I would also like to highlight that if you lose credentials/ability to sign in that is not the casino's fault and nor is it the responsibility for us to return accounts that as OP says have no actual funds connected to the account except what he believes might be available in bonuses which after a month, is actually unlikely except the faucet of which he might still have level.

I would say a few days in such a case isn't a fair amount of time to make public accusations that are not well evidenced but it seems the norm for us here, we provide a good and clear service and fringe cases like this are the ones that appear on the forums and not all are genuine (again, not making claims about OP i really am going into this blind but there is a pattern out there that is clear to see of and i might need more coffee )

Bobstone,
DuckDice Live Support

i lost a decent amount and didnt raised any voice or conversation if my intentions were bad about you, i lost it and i was knew it as its gambling. why its taking time from yours when i am here to provide any kind of document thats legally required for KYC where you can see my identity

[bobstone]

[/quote]i lost a decent amount and didnt raised any voice or conversation if my intentions were bad about you, i lost it and i was knew it as its gambling. why its taking time from yours when i am here to provide any kind of document thats legally required for KYC where you can see my identity
[/quote]

Again, it's not exactly my area but KYC itself isn't a means of proof for ownership of the account in all cases; if you haven't got other necessary proofs like password, email, and wallets associated with your deposits to prove it, it basically becomes impossible for us to return an account even if we suspect it to be genuine and rightly so for the security of all our users regardless of whether it's an account that's never betted or betted millions it would apply but especially high rolling accounts are often a target by nefarious people making such claims, and often make posts such as this in BTT as an attempt to add extra blackmail pressure.

we are under no obligation to return accounts or discuss bonuses after being dormant for some time, especially with no active funds associated with the account.

Bobstone
DuckDice Live Support 

[BitcoinGirl.Club]

i lost a decent amount and didnt raised any voice or conversation if my intentions were bad about you, i lost it and i was knew it as its gambling. why its taking time from yours when i am here to provide any kind of document thats legally required for KYC where you can see my identity

bobstone, the support person made it pretty clear why you need to give them proof of ownership of the account. Do you have any address that was noncustodial means you have the private key of the address and you deposited some amount from that address? If you have the case resolving is easy since you will have very strong support to prove the ownership.

If you don't then may be communicate with them using the email that was used to register with them. If the email address is changed then you will need to tell them which was the first email that you used to register with them and send them a test email from that email account.

[Bananington]

i am wondring how they have gained 5 stars reviews while theire support is totaly dead and seems Unprofessional teamwhile i am still waiting of theire reply from last day.

Everyone is passing through a lot in this time, including companies. It may be that their support use to formerly be five stars but have now changed. Slow response from support may be an indication that they have reduced their support team by dropping off some people, or that the issues been handled by the support team they have is too many for them. Maybe you should just exercise some more patience, I am sure you will be attended to or as you have been advised, try contacting their representative here.

[dothebeats]

We have separate designations in our support for such issues so i cannot speak to OP's individual case however usually such cases can be resolved when corresponding proofs are provided like signing a transaction from a previously used address to duckdice that isn't from an exchange with other corresponding proof. it would be an unusual situation where KYC is required however since such amounts are involved and associated with the account it's not impossible.

again, I can't speak to this individuals case but it would not be the first time someone has gained enough information about a high-rolling account to try to obtain it , or it's been sold (against our terms of service) or 'loaned' too then try to gain access to it and then try to obtain bonus funds through negotiation and then use public platforms to make accusations in an attempt to increase pressure on us for nefarious purposes.

I am not saying OP is doing this, but I would say it's a common problem across casinos and thus why it can take longer than a genuine person would like to ensure we are absolutely returning an account to the correct person.

This is a fair response. I once worked in a customer service setting designated in unlocking accounts that have went dormant for months, or are VIP accounts (in a retail setting) that has a lot of perks and bonuses. Every now and then we will have some random bloke claiming to be the owner of the account, says they forgot their password, emails and all that stuff tied to unlocking the account. However, they have some IDs that can provide verification that they are indeed the true owner of the account. I guess since this is related to cryptocurrencies, it would only be fair if a signed message from previously used address is obtained. However, knowing the habits of a lot of people in crypto today, it is possible that the original account holder may have used exchanges to transfer funds to and from the gambling account.. but who knows?

I would say a few days in such a case isn't a fair amount of time to make public accusations that are not well evidenced but it seems the norm for us here, we provide a good and clear service and fringe cases like this are the ones that appear on the forums and not all are genuine (again, not making claims about OP i really am going into this blind but there is a pattern out there that is clear to see of and i might need more coffee )

Bobstone,
DuckDice Live Support

Given how things are mostly online nowadays, I think OPs concern regarding turnaround times in-between emails is just valid. Fast replies are needed in these kinds of requests as it gives the OP and you a lot more time to discuss things if there is a constant and timely stream of messages between each parties up until the issue is resolved.

[Mahdirakib]

again, I can't speak to this individuals case but it would not be the first time someone has gained enough information about a high-rolling account to try to obtain it , or it's been sold

Have you tried to find similarities of writing style between this user and previous suspected forum members? I just checked the post history of nomercy33 & richardo3o and found a common thing in their writing style. They didn't used the punctuation properly, and they rarely capitalised the necessary words. OP is doing the same thing now.

i lost a decent amount and didnt raised any voice or conversation if my intentions were bad about you, i lost it and i was knew it as its gambling. why its taking time from yours when i am here to provide any kind of document thats legally required for KYC where you can see my identity

You aren't KYC verified at DuckDice. Therefore, they won't consider it as the way to verify the ownership of an account. In the other thread, you have said that you got the access of your Binance account and Stake casino account by submitting KYC details. Can you show us the proof of the conversations with those platforms support team. You are a high roller in casino, you had more than $100k in your wallet but it is questionable that you had no backup of your accounts & wallets!

[bobstone]

Have you tried to find similarities of writing style between this user and previous suspected forum members? I just checked the post history of nomercy33 & richardo3o and found a common thing in their writing style. They didn't used the punctuation properly, and they rarely capitalised the necessary words. OP is doing the same thing now.

Well, we like to be fact-based do we not I suppose such is perhaps in the subjective area, but as i say, it's a methodology that is attempted time and time again not just in our casino but across the business sadly Whether OP is or isn't doing this is by the by to my comments i guess but that was a very particular good example of why we have to be so careful.


---

as to regards on being quick and efficient in communication being a must, of course, you're right it's always the goal just I can't speak to this individual case as I do not handle account security personally, as I've been made aware he's been given all the relevant information as stated earlier as to what we will require for proof of ownership and as said KYC isn't really always one of the things that can help such a case as pointed out by other posters and as another poster also stated i am aware it's not always so easy like for example depositing directly from an exchange to do so but it's why it's very important in all areas of net life to protect your data and accounts carefully so such situations like this can be avoided when genuine.

----

[Mate2237]

i lost my phone which i belive is stolen from me,

You have to be certain how the phone got missing. Either by stolen or you missed placed it at something, so that it will be easy to track it down if you want it.

i lost a decent amount of money in it. I tried to recover my accounts from diffrent platforms where its went so smooth by passing KYC but here at duckdice.io its kind of difficult to do recover my account.

You can't recover the account from another platform, you can only recover your account from that the same platform but in a different device. Probably you made a very big mistake by using another platform to login and was trying to recover from there.

first of all its took 3 days to get a response from theire team.
when they finally replied i described all the situations and they get disappeared for a day again then they with another reply they appeard
and ots goes so on
they told me to creat another account and use it
which i created but i can't use it as i am broken, theu denied to let me pass KYC as they know i have wagered over 2 millions and lost over $53k last month, they are not going to let me take acces of my account back and i agreed with that as i am not going to ise that site further but to claim my monthly and weekly bonuses which is my right, i am wondring how they have gained 5 stars reviews while theire support is totaly dead and seems Unprofessional teamwhile i am still waiting of theire reply from last day.

If they really response to you and asked you to create another account is wrong. That means, they seized the funds. They know what they are doing.

[QueenVera]

Most times, this type of topics don't really get recognized because of the aspect of prove especially towards a casino with a five star rating.
To OP please when making a quisations toward a company, try as much as possible to show proves and evidence backing what you're saying and also remember that  tye casino is someone's business and you're talking down on its reputations to millions of users which isn't good for any business.
If all you've said is true, then I'm so sorry for your loss and I really don't understand the principles of the monthly reward from the casino and what's the possibility of you just receiving monthly bonuses which you said was your right without you having to use the casino.

[bobstone]

If they really response to you and asked you to create another account is wrong. That means, they seized the funds. They know what they are doing.

to be clear there are no seized funds as there is no remaining balance, OP even says this in his initial posts regarding how much he says he's lost, the only possible thing he might be missing out on is his level on his faucet and for such a better as OP suggests he would near enough instantly get that back as it's a temporary competitive level if he resumed playing.

there is no dispute of amounts or bonus funds in this regard that i can see as the only thing would be rakeback but he is making this claim after again also saying he stopped playing because of his losses.


Bobstone
DuckDice Support

[igumama]

first of all to those who want to know how i lost my phone, they can read it here https://bitcointalk.org/index.php?topic=5429684.0

i dont have funds at my account but i have previous monthly bonuse and weekly.

administrator of duckdice told me via support that i should creat a new account and use it which for i don't have enought balance.

[gunhell16]

i lost my phone which i belive is stolen from me,
i lost a decent amount of money in it. I tried to recover my accounts from diffrent platforms where its went so smooth by passing KYC but here at duckdice.io its kind of difficult to do recover my account.
first of all its took 3 days to get a response from theire team.
when they finally replied i described all the situations and they get disappeared for a day again then they with another reply they appeard
and ots goes so on
they told me to creat another account and use it
which i created but i can't use it as i am broken, theu denied to let me pass KYC as they know i have wagered over 2 millions and lost over $53k last month, they are not going to let me take acces of my account back and i agreed with that as i am not going to ise that site further but to claim my monthly and weekly bonuses which is my right, i am wondring how they have gained 5 stars reviews while theire support is totaly dead and seems Unprofessional teamwhile i am still waiting of theire reply from last day.

Therefore, you didn't get what you wanted from them, because the service they have in their help support center on their site platform is not good. is that right?

It's obvious that you're also an addicted gambler, I don't think you can throw away 53k$ in just 2 months. Now, about what you say why they get 5 stars, maybe they have paid people to do a review about their platform and they will rate it 5 stars, it's that simple. But I don't think all platforms do that.

But if you really want them to complain to can able to file a scam accusation against them dude.

[Slow death]

i dont have funds at my account but i have previous monthly bonuse and weekly.

I think you need to forget about this case, the arguments that @bobstone posted here in this thread make perfect sense, the casino doesn't have much to do about your case and you shouldn't blame the casino for a mistake that was yours, the casino doesn't you have to account for it because they have no way of proving that you are the owner of the account and since the account has no funds, and it has already been inactive for more than 1 month, you will not have any monthly or weekly bonus so it makes no sense to be claiming account that you have no way to prove that it is your account

another point here is that if you were able to have such a high volume of money playing at the casino before, and the casino told you to create another account, and you said that you no longer have money to continue playing, honestly how is it possible that a person who played with so much money in a casino no longer has money to continue playing in another new account? your case may be that you really are not the owner of the account, maybe you bought that account, because that part of your story that you no longer have money to continue playing in another account makes no sense

[blockman]

i dont have funds at my account but i have previous monthly bonuse and weekly.

Well, it's made clear by the support that if there are no funds left and there's no way to trace that you own the account, there's no way that they'll recover any amount or the account itself since it's been dormant.
Most casinos have their policy about account dormancy so, if you're trying to argue and wanting to get those bonuses, just let it go and I guess you just have to move on if the support himself said it already about bonuses and dormancy and no balance left.

[cryptomaniac_xxx]

Ok let me get it straight.

1. the account that supposedly the OP lost has no funds in it
2. the only one left in the account is probably the perks, like the rewards and free spins

So that's why the support tells him to open a new account. But not sure if they can transfer all of that to the new account though.

The OP is back to square one.

[Agbe]

Ok let me get it straight.

1. the account that supposedly the OP lost has no funds in it
2. the only one left in the account is probably the perks, like the rewards and free spins

So that's why the support tells him to open a new account. But not sure if they can transfer all of that to the new account though.

The OP is back to square one.

But from what he said, he has funds in it and he was trying to retrieve the account but the casino site refused him to do that. And If it is only the reward that is in the account wallet then the OP should let it go. They would never transfer those bonuses to his new account. Because the new account will come with it's bonuses. But the support team would have made it clear for him to understand. And now this made the guy to create a thread for them. Communication is one of the major aspect in human relations.

[minime0105]

U think on issues like these they need to take an adequate measure to make that another person will not claim another users right with this kind of method, because the majority of the platforms do take a measure before doing anything to avoid the mistake of scammers, i have seen where someone stated that you should ensure you have pass a message to them through the forum, and addiction in the message you are giving to them, ensure you have given a cogent report to clarify your self, because without being done that it will be difficult to agree with you that you're the originator of the account.

[jossiel]

1. the account that supposedly the OP lost has no funds in it
2. the only one left in the account is probably the perks, like the rewards and free spins

Correct.

I thought that it's a big issue that OP has trying to prove that because he has wagered millions and lost a lot of money on them, he's going to get those perks remaining he believe is still there.

But it would be good if bob can verify if OP is telling the truth about having that wager and total amount of lose on his account.

Nevertheless, this will make it clear.

there is no dispute of amounts or bonus funds in this regard that i can see as the only thing would be rakeback but he is making this claim after again also saying he stopped playing because of his losses.


Bobstone
DuckDice Support

[DoublerHunter]

Ok let me get it straight.

1. the account that supposedly the OP lost has no funds in it
2. the only one left in the account is probably the perks, like the rewards and free spins

So that's why the support tells him to open a new account. But not sure if they can transfer all of that to the new account though.

The OP is back to square one.

But from what he said, he has funds in it and he was trying to retrieve the account but the casino site refused him to do that. And If it is only the reward that is in the account wallet then the OP should let it go. They would never transfer those bonuses to his new account. Because the new account will come with it's bonuses. But the support team would have made it clear for him to understand. And now this made the guy to create a thread for them. Communication is one of the major aspect in human relations.

^Definitely right, and why does the casino staff reply after 24 hours or the next day which is a very frustrating situation?
As a casino, it is very important on how convenient to reach support when you have an issue.
However OP just accepts the fact that you are losing that account and forgot about the bonuses and Rakeback, you can create a new account and wager again. If you have funds left just ask them to let your transfer into the new account so that you can wager again because you have the right in your fund left but if you only after the bonuses and Rakeback, that is the casino's right.

[drwhobox]

Especially when directed at a casino with a five-star rating it might not be easy to provide conclusive evidence for such claims. Therefore they are often overlooked.
If you have evidence to back up your claims, please do so before expressing them because your accusation will have a bad impact on their business which they are running very well by simply looking at their ratings.
If your claims are true you should have provided more proof of your accusation.  

Again, it's not exactly my area but KYC itself isn't a means of proof for ownership of the account in all cases; if you haven't got other necessary proofs like password, email, and wallets associated with your deposits to prove it

Here Bobstone clears it all, OP can provide the required information to prove the ownership of the account. What if you are not the owner, you are the guy who stole the owners phone? Anything can happen this world is full of incidents.

[Shamm]

1. the account that supposedly the OP lost has no funds in it
2. the only one left in the account is probably the perks, like the rewards and free spins

Correct.

I thought that it's a big issue that OP has trying to prove that because he has wagered millions and lost a lot of money on them, he's going to get those perks remaining he believe is still there.

But it would be good if bob can verify if OP is telling the truth about having that wager and total amount of lose on his account.

Nevertheless, this will make it clear.

there is no dispute of amounts or bonus funds in this regard that i can see as the only thing would be rakeback but he is making this claim after again also saying he stopped playing because of his losses.


Bobstone
DuckDice Support

Thinking widely Op wants to get access to his old account to play again using his bonuses. But OP must know that the casino will handle that situation or let's say the last decision is from the casino and not from OP. And yes he can play again by creating a new account but he needs to deposit first before he can play cause I think the casino it self won't transfer his bunos from old to the new account.

[redsun114]

i am wondring how they have gained 5 stars reviews while theire support is totaly dead and seems Unprofessional teamwhile i am still waiting of theire reply from last day.

Everyone is passing through a lot in this time, including companies. It may be that their support use to formerly be five stars but have now changed. Slow response from support may be an indication that they have reduced their support team by dropping off some people, or that the issues been handled by the support team they have is too many for them. Maybe you should just exercise some more patience, I am sure you will be attended to or as you have been advised, try contacting their representative here.

I think that's not reasonable. If they ran for a long years already then people can expect a better service because they probably get a lot of recommendations already and have improved their site according to those feedbacks they are getting. As per the rate things, I think anyone can get a perfect 5 stars rating no matter if they are old or new casino. This is why I don't really like to look on the rating when I am checking on something because they can be fabricated.

Anyway, I see that one the representative of duckdice have already replied on this thread so I hope the OP is fine now and rest assure that they will now sort out the issue. It's all up to the op after, if he/she will continue playing there or move on to another casino.

[Solosanz]

@OP if you lost your phone and there's no way to prove your ownership, then it's your fault. It would be a different case if you can prove your ownership and then Duckdice didn't accept it, this is where the casino is shady and doesn't fair.

It's better if you change the subject title to "I can't prove my ownership to Duckdice, what's the solution?"

Nowadays many people are like to playing victim, he's the one who wrong but he blame to the other person.

[igumama]

1. the account that supposedly the OP lost has no funds in it
2. the only one left in the account is probably the perks, like the rewards and free spins

Correct.

I thought that it's a big issue that OP has trying to prove that because he has wagered millions and lost a lot of money on them, he's going to get those perks remaining he believe is still there.

But it would be good if bob can verify if OP is telling the truth about having that wager and total amount of lose on his account.

Nevertheless, this will make it clear.

there is no dispute of amounts or bonus funds in this regard that i can see as the only thing would be rakeback but he is making this claim after again also saying he stopped playing because of his losses.


Bobstone
DuckDice Support

they can see check my account status as they can,

[Eureka_07]

<snip>

They have requirements that needs to meet by the OP firt before they release the account and give it back to the rightful owner. The critical requirement here are the signed message of the OP from his wallets. About that, according to him, he lost his phone, and does not have any back-up keys to recover the wallet accounts active to his phone. Clearly, thia is his big fault. If only he can provide proofs that he owns and currently using the wallets associated with the deposits then he'll be good. However, that is not the case.

[igumama]

<snip>

They have requirements that needs to meet by the OP firt before they release the account and give it back to the rightful owner. The critical requirement here are the signed message of the OP from his wallets. About that, according to him, he lost his phone, and does not have any back-up keys to recover the wallet accounts active to his phone. Clearly, thia is his big fault. If only he can provide proofs that he owns and currently using the wallets associated with the deposits then he'll be good. However, that is not the case.

i am all ready to provide all kind of proofs and i am so calm with these guys, as i am feeling they are kind of small site admins, who can't make it run smoothly and friendly with users, and now they told me to waite to waite tll 3rd jun 2023, as they are celebrating Christmas 🤔 how professional and how serious they are in such cases.

[Daltonik]

<snip>

They have requirements that needs to meet by the OP firt before they release the account and give it back to the rightful owner. The critical requirement here are the signed message of the OP from his wallets. About that, according to him, he lost his phone, and does not have any back-up keys to recover the wallet accounts active to his phone. Clearly, thia is his big fault. If only he can provide proofs that he owns and currently using the wallets associated with the deposits then he'll be good. However, that is not the case.

i am all ready to provide all kind of proofs and i am so calm with these guys, as i am feeling they are kind of small site admins, who can't make it run smoothly and friendly with users, and now they told me to waite to waite tll 3rd jun 2023, as they are celebrating Christmas 🤔 how professional and how serious they are in such cases.

They have seriously decided to celebrate Christmas if they assign such a distant date for resolving your problem, six months of holidays is a dream job of course it's just delaying time if they put it in the back drawer.

[suzanne5223]

when they finally replied i described all the situations and they get disappeared for a day again then they with another reply they appeard
and ots goes so on
they told me to creat another account and use it
which i created but i can't use it as i am broken, theu denied to let me pass KYC as they know i have wagered over 2 millions and lost over $53k last month, they are not going to let me take acces of my account back and i agreed with that as i am not going to ise that site further but to claim my monthly and weekly bonuses which is my right,

Firstly, even if their support advises you to create another account you shouldn't have to do that because a single user having 2 or more accounts is always against the rules and regulations of all KYC casinos. This is the reason why you're unable to pass through KYC with the second account and I hope you get your bonus if you have one due to the message posted by the casino support but you need to learn how to gamble profitably because losing $53K in a month is too much.

i am wondring how they have gained 5 stars reviews while theire support is totaly dead and seems Unprofessional teamwhile i am still waiting of theire reply from last day.

We are situation where the review may be outdated or bought.

[drwhobox]

i am all ready to provide all kind of proofs and i am so calm with these guys, as i am feeling they are kind of small site admins, who can't make it run smoothly and friendly with users, and now they told me to waite to waite tll 3rd jun 2023, as they are celebrating Christmas 🤔 how professional and how serious they are in such cases.

If you already provided the required information like your email address associated with the account, your username, and the wallet address you used to create the account or any other required information that helps to prove your ownership they need to check them and release your account.

They celebrate Christmas till 3rd June 2023! This is definitely not the excuse anyone wants to hear in that situation. What kind of company celebrates a holiday for six months?

[bobstone]

Duckdice is known for scamming user before for not paying huge win due to there insufficient bank roll. They do the payment installment and slowly build again there reputation up to this point so I’m not surprised if issue like this arise now assuming this is legit accusation since Duckdice is not defending themselves here to verify the claims.

The report of OP doesn’t have proof and only words though which means it’s very hard to conclude despite I’m always against bringing back the Duckdice reputation to neutral again as second chance for them. This sucks but I’m not expecting any clear resolved on this issue if they are already dodging the OP concern through CS.

There has not once been any evidence of what you are suggesting, duckdice has always and will always pay winners and has never had a liquidity issue. Nor have i ever seen any suggestion of such in all it's history, most disputes are discussed here https://bitcointalk.org/index.php?topic=5384155.0 i would very much welcome you reading it and looking it over, i honestly think duckdice has been dragged through the mud with false claims way too often if i am honest.

As stated previously there is no funds associated to the account to be claimed as it is and if OP is the legitimate owner of the account without any corresponding proofs like being able to sign a transaction from a previously used address it really is limited what can be done as it is.

if an account isn't banned or similar, they are welcome to rejoin under a new account and as said at this stage there is no funds or bonuses too claim on his old account except possibly faucet level which if he does bet in the way OP says he does, would very quickly return

Bobstone
DuckDice Live Support

[Odusko]

first of all to those who want to know how i lost my phone, they can read it here https://bitcointalk.org/index.php?topic=5429684.0

i dont have funds at my account but i have previous monthly bonuse and weekly.

administrator of duckdice told me via support that i should creat a new account and use it which for i don't have enough balance.

As the support already mention that there is no fund in the balance and you have all withdrawn your initial balance before you lost your phone which is entirely your fault not to have had a secured backups for your files and accounts outside your phone, but now that the support has responded.
You can try to mention how much your monthly earnings are on your previous account and if I am not mistaking the support mention that all your rank benefits will return back as soon as you resume active playing on Duckdice.

[drwhobox]

The report of OP doesn’t have proof and only words though which means it’s very hard to conclude despite I’m always against bringing back the Duckdice reputation to neutral again as second chance for them. This sucks but I’m not expecting any clear resolved on this issue if they are already dodging the OP concern through CS.

I am surprised that OP is spending time here to reply on the forum and he claims to lost a huge amount of funds by losing his phone but he did not care to provide any proof! OP should have at least any sort of screenshots to provide on the thread while we all here are involved in that discussion though screenshots can be manipulated but at least we have something to look at.

[abel1337]

The report of OP doesn’t have proof and only words though which means it’s very hard to conclude despite I’m always against bringing back the Duckdice reputation to neutral again as second chance for them. This sucks but I’m not expecting any clear resolved on this issue if they are already dodging the OP concern through CS.

I am surprised that OP is spending time here to reply on the forum and he claims to lost a huge amount of funds by losing his phone but he did not care to provide any proof! OP should have at least any sort of screenshots to provide on the thread while we all here are involved in that discussion though screenshots can be manipulated but at least we have something to look at.

I think you misunderstood what is on the OP. From what I understand, OP lost a huge amount from the gambling he did in duckdice and not on losing his phone. OP lost other of his assets because of the lost phone  but yeah duckdice this thread isn't for that. OP is asking to regain his account back to claim the bonus and other incentives he has due to his gambling activities last month as I believe OP is doing it to recover some of losses from the incident of losing his phone. I also think that it is somehow hard to provide proofs if he can't access his account. OP is just asking to get an access to his account again. OP is partly to blame given that he didn't secure even the account password he have to access his account but I think he still has the right to claim those bonuses since he acquired it, It is unjust if the casino take advantage of their customer tragedy and not give them access to the account.

[coolcoinz]

As stated previously there is no funds associated to the account to be claimed as it is and if OP is the legitimate owner of the account without any corresponding proofs like being able to sign a transaction from a previously used address it really is limited what can be done as it is.

If there's no funds there, why do you want him to sign a transaction to verify he's the owner? There's no money that ha can steal from there.
Maybe he's attached to this account name and thought that since there's no money there he could have it back, I don't know his real motives, but it wouldn't hurt the casino if he got it back, especially that he's (or at least was before you made it so difficult for him) planning to use it.

If there was a legit user who spent a lot of money at my business, I'd do anything in my power to keep him happy because that means more money for me, but you do what you think is best for you.

[bobstone]

As stated previously there is no funds associated to the account to be claimed as it is and if OP is the legitimate owner of the account without any corresponding proofs like being able to sign a transaction from a previously used address it really is limited what can be done as it is.

If there's no funds there, why do you want him to sign a transaction to verify he's the owner? There's no money that ha can steal from there.
Maybe he's attached to this account name and thought that since there's no money there he could have it back, I don't know his real motives, but it wouldn't hurt the casino if he got it back, especially that he's (or at least was before you made it so difficult for him) planning to use it.

If there was a legit user who spent a lot of money at my business, I'd do anything in my power to keep him happy because that means more money for me, but you do what you think is best for you.

Without proof, money on the account or not, as you exactly say, people are attached to their names and it would surely be much more of a scandal if even in good faith we handed ownership to not the original owner.

Bobstone
DuckDice Live Support

[Kakmakr]

The thing is... the majority of the gamblers use Exchanges for their Crypto.. and exchanges does not allow you to sign addresses, because you do not have those Private keys. People should really invest in Cold storage or use services where you have the Private key to sign the addresses.. like Electrum wallet. 

OP.... You have to understand that precautions & requirements are necessary to protect users funds.... as explained by the support staff in this thread. 

[bitcampaign]

actually you can't accuse the casino of your fault for losing your cellphone, as long as you can still access your account without using a cellphone there's actually no problem, I'm still a little confused why you have to recover your account whether you are asked to verify via sms on your cellphone or like what

[DoublerHunter]

actually you can't accuse the casino of your fault for losing your cellphone, as long as you can still access your account without using a cellphone there's actually no problem, I'm still a little confused why you have to recover your account whether you are asked to verify via sms on your cellphone or like what

^No one wants that to happen, accidentally losing your phone is not expected.
But the problem is why the casino did not allow him to access it even though OP can comply with KYC verification that proves ownership of the account.
As I know this casino has been doing shady activity since they are here, they have a lot of complaints on the scam accusation board as far as I remember, so probably it is not a surprise to see they did not settle this because this will give benefit their side. So, if I were the OP, just move on and find another casino that is friendly when it comes to bonus and Rakeback so that you will forget this.

[jossiel]

1. the account that supposedly the OP lost has no funds in it
2. the only one left in the account is probably the perks, like the rewards and free spins

Correct.

I thought that it's a big issue that OP has trying to prove that because he has wagered millions and lost a lot of money on them, he's going to get those perks remaining he believe is still there.

But it would be good if bob can verify if OP is telling the truth about having that wager and total amount of lose on his account.

Nevertheless, this will make it clear.

there is no dispute of amounts or bonus funds in this regard that i can see as the only thing would be rakeback but he is making this claim after again also saying he stopped playing because of his losses.


Bobstone
DuckDice Support

they can see check my account status as they can,

Yes they can check the status.

But as said, you can get no dispute anymore if it's been dormant. So whether you're eligible for rewards before but you haven't touched it and became considered as a dormant account.

That's their rules and you have to abide with what they've set as house rules for their customers, you've signed onto them and you agreed with their terms even before getting those rewards.

[igumama]

As stated previously there is no funds associated to the account to be claimed as it is and if OP is the legitimate owner of the account without any corresponding proofs like being able to sign a transaction from a previously used address it really is limited what can be done as it is.

If there's no funds there, why do you want him to sign a transaction to verify he's the owner? There's no money that ha can steal from there.
Maybe he's attached to this account name and thought that since there's no money there he could have it back, I don't know his real motives, but it wouldn't hurt the casino if he got it back, especially that he's (or at least was before you made it so difficult for him) planning to use it.

If there was a legit user who spent a lot of money at my business, I'd do anything in my power to keep him happy because that means more money for me, but you do what you think is best for you.

Without proof, money on the account or not, as you exactly say, people are attached to their names and it would surely be much more of a scandal if even in good faith we handed ownership to not the original owner.

Bobstone
DuckDice Live Support

what make you think that i am not the owner, while i am all ready to provide proof of my ownership.
before they asked me to Creat another Account where they can transfer my bonuses,
then yesterday they asked, Whats my Expectations are (how much you expecting in bonuses).
you guys this better then everyone here that i am owner but you taking advantages of me being stuck.
i wish  i was knew it before that all 5 stars reviews are can be fake..... 😔
i have created a flag against them if you guys think they are playing with me please support my flag

[Ngemmeng]

for now there's nothing you can do except wait for a response from the team, but indeed waiting for a response from the team for 3 days is too long and I don't think it deserves 5 stars. I don't know what caused the team's response to take too long because there must have been a separate team on duty to respond to customer complaints. if everything is done and you can access your account again, I suggest you to choose another casino platform with better service.

[Yogee]

As stated previously there is no funds associated to the account to be claimed as it is and if OP is the legitimate owner of the account without any corresponding proofs like being able to sign a transaction from a previously used address it really is limited what can be done as it is.

If there's no funds there, why do you want him to sign a transaction to verify he's the owner? There's no money that ha can steal from there.
Maybe he's attached to this account name and thought that since there's no money there he could have it back, I don't know his real motives, but it wouldn't hurt the casino if he got it back, especially that he's (or at least was before you made it so difficult for him) planning to use it.

If there was a legit user who spent a lot of money at my business, I'd do anything in my power to keep him happy because that means more money for me, but you do what you think is best for you.

Without proof, money on the account or not, as you exactly say, people are attached to their names and it would surely be much more of a scandal if even in good faith we handed ownership to not the original owner.

Bobstone
DuckDice Live Support

what make you think that i am not the owner, while i am all ready to provide proof of my ownership.

bobstone already stated some cases of stolen or sold or even loaned accounts and I find their concern legitimate so . I just find it strange that bobstone didn't talk to the department or the person in charge of the account recovery review team before posting here. It would have been better to just give facts and details to this specific case instead of opinions.

before they asked me to Creat another Account where they can transfer my bonuses,
then yesterday they asked, Whats my Expectations are (how much you expecting in bonuses).

Did you provide what they were asking? You should be able to answer those questions if you're the real owner of the account.

[Eternad]

Igumama, how long does your duckdice account inactive since your last login after your phone stolen or lost. It’s hard to believe that you can’t access your account on different device for whatever reason you have. Duckdice doesn’t have KYC so it’s bullshit to have a reason such as change password for you to don’t access your duckdice account without changing the current password. Your account VIP level is high for you to make it dormant for even a month.

You are possibly using the Duckdice previous negative feedback to escalate your case since many user will easily agree to you that they are really slow to response. Duckdice is doing the best for restricting you an accessing the account that possibly not yours.

[igumama]

As stated previously there is no funds associated to the account to be claimed as it is and if OP is the legitimate owner of the account without any corresponding proofs like being able to sign a transaction from a previously used address it really is limited what can be done as it is.

If there's no funds there, why do you want him to sign a transaction to verify he's the owner? There's no money that ha can steal from there.
Maybe he's attached to this account name and thought that since there's no money there he could have it back, I don't know his real motives, but it wouldn't hurt the casino if he got it back, especially that he's (or at least was before you made it so difficult for him) planning to use it.

If there was a legit user who spent a lot of money at my business, I'd do anything in my power to keep him happy because that means more money for me, but you do what you think is best for you.

Without proof, money on the account or not, as you exactly say, people are attached to their names and it would surely be much more of a scandal if even in good faith we handed ownership to not the original owner.

Bobstone
DuckDice Live Support

what make you think that i am not the owner, while i am all ready to provide proof of my ownership.

bobstone already stated some cases of stolen or sold or even loaned accounts and I find their concern legitimate so . I just find it strange that bobstone didn't talk to the department or the person in charge of the account recovery review team before posting here. It would have been better to just give facts and details to this specific case instead of opinions.

before they asked me to Creat another Account where they can transfer my bonuses,
then yesterday they asked, Whats my Expectations are (how much you expecting in bonuses).

Did you provide what they were asking? You should be able to answer those questions if you're the real owner of the account.

yes i answered, and they are not replying to my email anymore as they said they are on Christmas holidays, but i never heard of holydays on support center's, specifically when its come online casinos

[dimonstration]

yes i answered, and they are not replying to my email anymore as they said they are on Christmas holidays, but i never heard of holydays on support center's, specifically when its come online casinos

Casino supports indeed has a holiday especially on the technical team or security team. Casino just leave few live customer support online to address all the general concerns but most of the high level issue leaves pending during this holiday. Casino worker is still a human that has a life. Just wait patiently until there support is fully operational again. You are the one who have the issue during the Christmas and year end break so don’t blame your timing to the casino holidays.

We have your back in case they still ignore you next year but you should gave them time same as yourself to enjoy this holidays.

[Cling18]

yes i answered, and they are not replying to my email anymore as they said they are on Christmas holidays, but i never heard of holydays on support center's, specifically when its come online casinos

Casino supports indeed has a holiday especially on the technical team or security team. Casino just leave few live customer support online to address all the general concerns but most of the high level issue leaves pending during this holiday. Casino worker is still a human that has a life. Just wait patiently until there support is fully operational again. You are the one who have the issue during the Christmas and year end break so don’t blame your timing to the casino holidays.

We have your back in case they still ignore you next year but you should gave them the time same as yourself to enjoy this holiday.

Just like physical casinos, the support in online casinos also needs rest and time for themselves to celebrate the holiday season but they should also take responsibility for replying to their customers because some of the queries need urgent solutions. If they would be on holiday leave, they should have speare people to know about their services.

[igumama]

yes i answered, and they are not replying to my email anymore as they said they are on Christmas holidays, but i never heard of holydays on support center's, specifically when its come online casinos

Casino supports indeed has a holiday especially on the technical team or security team. Casino just leave few live customer support online to address all the general concerns but most of the high level issue leaves pending during this holiday. Casino worker is still a human that has a life. Just wait patiently until there support is fully operational again. You are the one who have the issue during the Christmas and year end break so don’t blame your timing to the casino holidays.

We have your back in case they still ignore you next year but you should gave them time same as yourself to enjoy this holidays.

i said when its come to online casinos, mean physical casinos are totaly close on holidays and no one is facing issues but gere they are online and they fully operating during holidays but they are making me awaiting for long.

[Piesel]

i said when its come to online casinos, mean physical casinos are totaly close on holidays and no one is facing issues but gere they are online and they fully operating during holidays but they are making me awaiting for long.

Am afraid you will have to wait for long until it get to ypur turn, most online casino does not have enough support agents and as ypu said physical casinos are close on holidays.

So the traffic will redirect to online casino and if care is not taken support can ve overloaded with complaints and there will option to queue players' complaints, then solve them one after the other so you will have to wait it out until it gets to your turn.

[Slow death]

As stated previously there is no funds associated to the account to be claimed as it is and if OP is the legitimate owner of the account without any corresponding proofs like being able to sign a transaction from a previously used address it really is limited what can be done as it is.

If there's no funds there, why do you want him to sign a transaction to verify he's the owner? There's no money that ha can steal from there.
Maybe he's attached to this account name and thought that since there's no money there he could have it back, I don't know his real motives, but it wouldn't hurt the casino if he got it back, especially that he's (or at least was before you made it so difficult for him) planning to use it.

If there was a legit user who spent a lot of money at my business, I'd do anything in my power to keep him happy because that means more money for me, but you do what you think is best for you.

Without proof, money on the account or not, as you exactly say, people are attached to their names and it would surely be much more of a scandal if even in good faith we handed ownership to not the original owner.

Bobstone
DuckDice Live Support

what make you think that i am not the owner, while i am all ready to provide proof of my ownership.
before they asked me to Creat another Account where they can transfer my bonuses,
then yesterday they asked, Whats my Expectations are (how much you expecting in bonuses).
you guys this better then everyone here that i am owner but you taking advantages of me being stuck.
i wish  i was knew it before that all 5 stars reviews are can be fake..... 😔
i have created a flag against them if you guys think they are playing with me please support my flag

in my opinion, what makes you think that you are not the owner of the account is that it is difficult to imagine that someone who plays with a lot of money in a casino, just plays on the phone and does not keep the password on the computer, on the flash drive or in a notebook, another point crucial is that it's hard to imagine that a person who spends a lot of money in a casino and stays there for a month or more (I don't know exactly how long you've been without accessing your account) when they advise you to create another account, they say that they don't have any more money to continue playing, the person declares that he is bankrupt, so that person wants to recover the account because he believes that he has to collect the weekly and monthly bonus

But that's the point, the modus operandis of the casino account sellers' operandis consists of selling VIP accounts to people, the customer when buying the account, aims to collect weekly and monthly bonuses at the casino, the customer would not be buying an account for playing with a lot of money at the casino, he just wants the benefits of the bonus, and as you specifically said that your purpose in getting your account back was because you want to collect the bonus so that in itself can be seen with someone who bought an account

[igumama]

As stated previously there is no funds associated to the account to be claimed as it is and if OP is the legitimate owner of the account without any corresponding proofs like being able to sign a transaction from a previously used address it really is limited what can be done as it is.

If there's no funds there, why do you want him to sign a transaction to verify he's the owner? There's no money that ha can steal from there.
Maybe he's attached to this account name and thought that since there's no money there he could have it back, I don't know his real motives, but it wouldn't hurt the casino if he got it back, especially that he's (or at least was before you made it so difficult for him) planning to use it.

If there was a legit user who spent a lot of money at my business, I'd do anything in my power to keep him happy because that means more money for me, but you do what you think is best for you.

Without proof, money on the account or not, as you exactly say, people are attached to their names and it would surely be much more of a scandal if even in good faith we handed ownership to not the original owner.

Bobstone
DuckDice Live Support

what make you think that i am not the owner, while i am all ready to provide proof of my ownership.
before they asked me to Creat another Account where they can transfer my bonuses,
then yesterday they asked, Whats my Expectations are (how much you expecting in bonuses).
you guys this better then everyone here that i am owner but you taking advantages of me being stuck.
i wish  i was knew it before that all 5 stars reviews are can be fake..... 😔
i have created a flag against them if you guys think they are playing with me please support my flag

in my opinion, what makes you think that you are not the owner of the account is that it is difficult to imagine that someone who plays with a lot of money in a casino, just plays on the phone and does not keep the password on the computer, on the flash drive or in a notebook, another point crucial is that it's hard to imagine that a person who spends a lot of money in a casino and stays there for a month or more (I don't know exactly how long you've been without accessing your account) when they advise you to create another account, they say that they don't have any more money to continue playing, the person declares that he is bankrupt, so that person wants to recover the account because he believes that he has to collect the weekly and monthly bonus

But that's the point, the modus operandis of the casino account sellers' operandis consists of selling VIP accounts to people, the customer when buying the account, aims to collect weekly and monthly bonuses at the casino, the customer would not be buying an account for playing with a lot of money at the casino, he just wants the benefits of the bonus, and as you specifically said that your purpose in getting your account back was because you want to collect the bonus so that in itself can be seen with someone who bought an account

why you think i bought an account with money to claim to money? you didnt read completely what i said before, if i wasn't the real owner why would they ask me "how much money you expecting in bonuses" they know i am real owner, but they keep ignoring me for no reason.

[drwhobox]

why you think i bought an account with money to claim to money? you didnt read completely what i said before, if i wasn't the real owner why would they ask me "how much money you expecting in bonuses" they know i am real owner, but they keep ignoring me for no reason.

Did you tell them how much money you are expecting as a bonus? If you did answer all of their questions, then why don't they let you access the account? what exactly the current situation is? please describe the situation clearly as you are expecting us to support your flag.

[bitcampaign]

actually you can't accuse the casino of your fault for losing your cellphone, as long as you can still access your account without using a cellphone there's actually no problem, I'm still a little confused why you have to recover your account whether you are asked to verify via sms on your cellphone or like what

^No one wants that to happen, accidentally losing your phone is not expected.
But the problem is why the casino did not allow him to access it even though OP can comply with KYC verification that proves ownership of the account.
As I know this casino has been doing shady activity since they are here, they have a lot of complaints on the scam accusation board as far as I remember, so probably it is not a surprise to see they did not settle this because this will give benefit their side. So, if I were the OP, just move on and find another casino that is friendly when it comes to bonus and Rakeback so that you will forget this.

I just found out about this casino and have never heard of any other accusations, if indeed this casino has many accusations on the charge board and many cases, I think just leave this casino and look for a new casino that is more secure and this case can be continued on to their thread at this forum so that there are no more other problems

[igumama]

actually you can't accuse the casino of your fault for losing your cellphone, as long as you can still access your account without using a cellphone there's actually no problem, I'm still a little confused why you have to recover your account whether you are asked to verify via sms on your cellphone or like what

^No one wants that to happen, accidentally losing your phone is not expected.
But the problem is why the casino did not allow him to access it even though OP can comply with KYC verification that proves ownership of the account.
As I know this casino has been doing shady activity since they are here, they have a lot of complaints on the scam accusation board as far as I remember, so probably it is not a surprise to see they did not settle this because this will give benefit their side. So, if I were the OP, just move on and find another casino that is friendly when it comes to bonus and Rakeback so that you will forget this.

I just found out about this casino and have never heard of any other accusations, if indeed this casino has many accusations on the charge board and many cases, I think just leave this casino and look for a new casino that is more secure and this case can be continued on to their thread at this forum so that there are no more other problems

i wish i was knew about them before joining ducksice.io the way they treated me is worst got another reply from them after 3 days and told me that they going to be offline till 3rd jan 😔,

[boyptc]

what exactly the current situation is?

It's on the first page where the Duckdice live support has given the situation and explained his and their side. After reading those, I think that OP will just be disappointed with what he's trying to wait and fighting for this one. But still good luck though.

@mahirap, here are the links for the post of their support. I won't quote it as it's quite long.

--> https://bitcointalk.org/index.php?topic=5430960.msg61481513#msg61481513

--> https://bitcointalk.org/index.php?topic=5430960.msg61481661#msg61481661

[igumama]

what exactly the current situation is?

It's on the first page where the Duckdice live support has given the situation and explained his and their side. After reading those, I think that OP will just be disappointed with what he's trying to wait and fighting for this one. But still good luck though.

@mahirap, here are the links for the post of their support. I won't quote it as it's quite long.

--> https://bitcointalk.org/index.php?topic=5430960.msg61481513#msg61481513

--> https://bitcointalk.org/index.php?topic=5430960.msg61481661#msg61481661

Will they actually know now that i am real owner becouse they told me on a reply to my email, that they have my old KYC while i knew this that i didn't did any KYC but they act like they have, and i said ok cheack  it and i will send you again my Documents that is legally require for KYC, and on next reply  they asked me what is my expectations for the bonuses.

[dimonstration]

Will they actually know now that i am real owner becouse they told me on a reply to my email, that they have my old KYC while i knew this that i didn't did any KYC but they act like they have, and i said ok cheack  it and i will send you again my Documents that is legally require for KYC, and on next reply  they asked me what is my expectations for the bonuses.

Move this issue on Askgambler because that's the place you can have a real fight against duckdice because ylu already mentioned that they are claiming that your account is already submitted KYC before in contrary to what you know. Duckdice will never share this kind of information here unless there is someone trusted who can receive and check the evidence files for you.

You can request ro Duckdice your IP address history to check whether your account change hands during your inactivity or not. I really hope that you are not using VPN when you are playing.

[igumama]

Will they actually know now that i am real owner becouse they told me on a reply to my email, that they have my old KYC while i knew this that i didn't did any KYC but they act like they have, and i said ok cheack  it and i will send you again my Documents that is legally require for KYC, and on next reply  they asked me what is my expectations for the bonuses.

Move this issue on Askgambler because that's the place you can have a real fight against duckdice because ylu already mentioned that they are claiming that your account is already submitted KYC before in contrary to what you know. Duckdice will never share this kind of information here unless there is someone trusted who can receive and check the evidence files for you.

You can request ro Duckdice your IP address history to check whether your account change hands during your inactivity or not. I really hope that you are not using VPN when you are playing.

i cant find them on Askgambler website search, i think duckdice.io is not yet listed there

[Beparanf]

i cant find them on Askgambler website search, i think duckdice.io is not yet listed there

Probably he is suggesting to use the file a complaint form feature[1] of Askgambler which you are the one who will report the casino based on the specific complaint that you want to be heard. Just click the reference link below to on the askgambler page for reporting complaints. I’m sure that they will answer there since they are very active here in the forum.

[1] https://www.askgamblers.com/submit-complaint

[igumama]

why you think i bought an account with money to claim to money? you didnt read completely what i said before, if i wasn't the real owner why would they ask me "how much money you expecting in bonuses" they know i am real owner, but they keep ignoring me for no reason.

Did you tell them how much money you are expecting as a bonus? If you did answer all of their questions, then why don't they let you access the account? what exactly the current situation is? please describe the situation clearly as you are expecting us to support your flag.

if you can read the post that i made, now i have updated with screenshots,

[bobstone]

I am a bit confused as to what the actual problem is now,

you lost access to your account through no fault of the site, we have given a clear time line as to when it might be possible to investigate (and no promises) whether we can verify your identity against a previous record that may or may not still be accessible or even exist, there it is said there might be  but since it is xmas time this will not be available until jan 3rd due to our kyc providers and compliance departments timelines to confirm all that

I would like to note you said previously we said 'Jun in 2023' which is a lot different to the screen you are showing.

Anyways, if the actually want is the bonus associated with your account (the weekly and monthly) we have offered to transfer such an amount to a new account, which is the best of both worlds for you, as you will no longer need to go through a lengthy recovery process AND get funds associated with the account?

So what is the exact goal here?


Bobstone
DuckDice Live Support

[igumama]

I am a bit confused as to what the actual problem is now,

you lost access to your account through no fault of the site, we have given a clear time line as to when it might be possible to investigate (and no promises) whether we can verify your identity against a previous record that may or may not still be accessible or even exist, there it is said there might be  but since it is xmas time this will not be available until jan 3rd due to our kyc providers and compliance departments timelines to confirm all that

I would like to note you said previously we said 'Jun in 2023' which is a lot different to the screen you are showing.

Anyways, if the actually want is the bonus associated with your account (the weekly and monthly) we have offered to transfer such an amount to a new account, which is the best of both worlds for you, as you will no longer need to go through a lengthy recovery process AND get funds associated with the account?

So what is the exact goal here?


Bobstone
DuckDice Live Support

i can see how serious you and your support is when its come to solving an issue of a user.
and you already declined what you said before but thanks to the one who told me to bring evidence (screenshots) of that mails where you asked me to creat another account " which is already against your Terms and conditions to creat another account but i was asked by your support to do so, and then you will transfer funds to that account, later you denied that becouse you know what my expectations was.

[bobstone]

I am a bit confused as to what the actual problem is now,

you lost access to your account through no fault of the site, we have given a clear time line as to when it might be possible to investigate (and no promises) whether we can verify your identity against a previous record that may or may not still be accessible or even exist, there it is said there might be  but since it is xmas time this will not be available until jan 3rd due to our kyc providers and compliance departments timelines to confirm all that

I would like to note you said previously we said 'Jun in 2023' which is a lot different to the screen you are showing.

Anyways, if the actually want is the bonus associated with your account (the weekly and monthly) we have offered to transfer such an amount to a new account, which is the best of both worlds for you, as you will no longer need to go through a lengthy recovery process AND get funds associated with the account?

So what is the exact goal here?


Bobstone
DuckDice Live Support

i can see how serious you and your support is when its come to solving an issue of a user.
and you already declined what you said before but thanks to the one who told me to bring evidence (screenshots) of that mails where you asked me to creat another account " which is already against your Terms and conditions to creat another account but i was asked by your support to do so, and then you will transfer funds to that account, later you denied that becouse you know what my expectations was.

Sorry, i am truly trying to understand what your expectation is? 

i don't really understand the rest of what you are asking, could you please elaborate?

Bobstone,
DuckDice Live Support


 

[igumama]

I am a bit confused as to what the actual problem is now,

you lost access to your account through no fault of the site, we have given a clear time line as to when it might be possible to investigate (and no promises) whether we can verify your identity against a previous record that may or may not still be accessible or even exist, there it is said there might be  but since it is xmas time this will not be available until jan 3rd due to our kyc providers and compliance departments timelines to confirm all that

I would like to note you said previously we said 'Jun in 2023' which is a lot different to the screen you are showing.

Anyways, if the actually want is the bonus associated with your account (the weekly and monthly) we have offered to transfer such an amount to a new account, which is the best of both worlds for you, as you will no longer need to go through a lengthy recovery process AND get funds associated with the account?

So what is the exact goal here?


Bobstone
DuckDice Live Support

i can see how serious you and your support is when its come to solving an issue of a user.
and you already declined what you said before but thanks to the one who told me to bring evidence (screenshots) of that mails where you asked me to creat another account " which is already against your Terms and conditions to creat another account but i was asked by your support to do so, and then you will transfer funds to that account, later you denied that becouse you know what my expectations was.

Sorry, i am truly trying to understand what your expectation is? 

i don't really understand the rest of what you are asking, could you please elaborate?

Bobstone,
DuckDice Live Support


 

you know pretty good what my expectations is, as i belive your the one who replied my email

[ScamViruS]

Many a times it is seen that gamblers post a lot of complaints but can't provide proper proof, thereby ruining the casino's reputation for no reason. Everything I read in this thread. OP has not been able to prove ownership of his account. And he managed an account with such a large fund, without properly storing the account information! If someone owns an account he will at least have email access if he fails to do so in other ways. So I think the original owner can be verified with the main email address of that account. I will wait to see if this complaint is resolved.

[Fivestar4everMVP]

First, I think this illustrates one of the major problem we have with casinos, and that is their support, when serious issues that needs urgent attention comes up, this is the only time we get to know if our preferred casino is really customer friendly or not.

With the above said, I think you @OP is a careless gambler, with how advanced technology has become, that you lost or your phone was stolen should lead to you loosing access to all of your accounts, even if you have 2FA activated on them, with the kind of money you control, making sure you accounts are safe and accessible to you at all times no matter what, should have been the paramount thing on your mind, I hope you have your issue resolved in one peace, and after this, take necessary steps that will ensure that loosing your phone does not shut you out of your accounts.

[serjent05]

I think the problem is that @OP is getting impatient.  It is clear in the message that service operation on the legal matter will come back on Jan. 3.  The site has promised @OP to give what benefits he has on his lost account if he creates a new account but the process needs for the legal department.  To hasten the process, the Duckdice representative asked @OP to sign a message from the address where the deposit come from which I think is fair enough but I think @OP hasn't done it yet.

How about you wait a while @OP, they say Jan. 3 then you can follow up after that date.

First, I think this illustrates one of the major problem we have with casinos, and that is their support, when serious issues that needs urgent attention comes up, this is the only time we get to know if our preferred casino is really customer friendly or not.

With the above said, I think you @OP is a careless gambler, with how advanced technology has become, that you lost or your phone was stolen should lead to you loosing access to all of your accounts, even if you have 2FA activated on them, with the kind of money you control, making sure you accounts are safe and accessible to you at all times no matter what, should have been the paramount thing on your mind, I hope you have your issue resolved in one peace, and after this, take necessary steps that will ensure that loosing your phone does not shut you out of your accounts.

No more blaming on @OP, the phone is already lost, and your blaming won't help in the case either.

[igumama]

Will they actually know now that i am real owner becouse they told me on a reply to my email, that they have my old KYC while i knew this that i didn't did any KYC but they act like they have, and i said ok cheack  it and i will send you again my Documents that is legally require for KYC, and on next reply  they asked me what is my expectations for the bonuses.

Move this issue on Askgambler because that's the place you can have a real fight against duckdice because ylu already mentioned that they are claiming that your account is already submitted KYC before in contrary to what you know. Duckdice will never share this kind of information here unless there is someone trusted who can receive and check the evidence files for you.

You can request ro Duckdice your IP address history to check whether your account change hands during your inactivity or not. I really hope that you are not using VPN when you are playing.

tried ask gamblers.com and this is what they replied
https://imgur.com/a/Ps9kJJG
https://imgur.com/a/rwxhWSP

[Beparanf]

Many a times it is seen that gamblers post a lot of complaints but can't provide proper proof, thereby ruining the casino's reputation for no reason. Everything I read in this thread. OP has not been able to prove ownership of his account. And he managed an account with such a large fund, without properly storing the account information! If someone owns an account he will at least have email access if he fails to do so in other ways. So I think the original owner can be verified with the main email address of that account. I will wait to see if this complaint is resolved.

Duckdice doesn't have solid clear reputation in the past though but there consistency to operate there casino until now is what makes them solid.

Reading the OP case many times including his rellies. He is claiming that his account is already KYC’ed even though he didn't complete this before which is the reason why his new KYC to prove the ownership is being rejected by Duckdice. It’s very hard to judge on this case because there is no evidence for both side for there claims. You can check his statement on this link https://bitcointalk.org/index.php?topic=5430960.msg61499918#msg61499918

[Memo101]

This isn't the first time duckdice support center  is well known for such behavior. i have played almost a year ago there and muted many times from public chat at duckdice becouse of complaining about live support agent behaviors.
as making withdraw from duckdice was taking almost 6 to 8hrs that time.
well i hope they will improve live support or maybe increasing number of moderators can help to ride over such issue's.

[RILWAN]

Sorry, i am truly trying to understand what your expectation is? 

i don't really understand the rest of what you are asking, could you please elaborate?

Bobstone,
DuckDice Live Support

 

Nice to see that duckdice support is stepping in to solve the issues for you, and if ops csn elaborate and make a constructive case his problem may be solve a bit faster because it looks as if there is a communication issues on the part of ops also know that the fault is entirely his but the situation is not a dead end itself so hoping he get access to his account soon.

[Memo101]

Many a times it is seen that gamblers post a lot of complaints but can't provide proper proof, thereby ruining the casino's reputation for no reason. Everything I read in this thread. OP has not been able to prove ownership of his account. And he managed an account with such a large fund, without properly storing the account information! If someone owns an account he will at least have email access if he fails to do so in other ways. So I think the original owner can be verified with the main email address of that account. I will wait to see if this complaint is resolved.

Duckdice doesn't have solid clear reputation in the past though but there consistency to operate there casino until now is what makes them solid.

Reading the OP case many times including his rellies. He is claiming that his account is already KYC’ed even though he didn't complete this before which is the reason why his new KYC to prove the ownership is being rejected by Duckdice. It’s very hard to judge on this case because there is no evidence for both side for there claims. You can check his statement on this link https://bitcointalk.org/index.php?topic=5430960.msg61499918#msg61499918

well before there was like 3 red flags active on duckdice.io profile but it seems they have managed somehow to remove them. past of duckdice was worst yeah

[dimonstration]

well before there was like 3 red flags active on duckdice.io profile but it seems they have managed somehow to remove them. past of duckdice was worst yeah

Everything is solvable here in the forum if the casino is willing to resolve there issue with there customers. Even Betcoin which is despised with most of the DT here manage to recover there reputation by improving there service and answer all the previous allegations.

This allegation on Duckdice that attacking the poor customer support somehow have similarities on there previous issue. I’m just not sure if the OP use this weak spot of Duckdice to make a strong claim on his issue or Duckdice is really have poor customer support.

[Memo101]

well before there was like 3 red flags active on duckdice.io profile but it seems they have managed somehow to remove them. past of duckdice was worst yeah

Everything is solvable here in the forum if the casino is willing to resolve there issue with there customers. Even Betcoin which is despised with most of the DT here manage to recover there reputation by improving there service and answer all the previous allegations.

This allegation on Duckdice that attacking the poor customer support somehow have similarities on there previous issue. I’m just not sure if the OP use this weak spot of Duckdice to make a strong claim on his issue or Duckdice is really have poor customer support.

you know what? i still remember once mod Bobstone removed support button option for me its becouse when i got muted i keep urging with them that mute wasn't faire and he took that option of support center from me. so yeah they have bad support center

[davis196]

I'm sorry about your loss, but I don't understand how did you manage to lose 53K so fast?
Did you lose the money by gambling or the guy, who stole your phone had entered your account and withdrawn the money?
Anyway, I assume that big crypto casinos have a very buzzy customer support teams. I can't say whether or not Duckdice is a scam casino, I've never tried them before. 53K USD is a big amount, did you call the police or try to get a good lawyer? Do you plan on suing Duckdice?
Posting here on the forum won't solve your issue. It might help other people on being more cautious when dealing with a particular crypto casino, but it won't help you in any way.

[dimonstration]

well before there was like 3 red flags active on duckdice.io profile but it seems they have managed somehow to remove them. past of duckdice was worst yeah

Everything is solvable here in the forum if the casino is willing to resolve there issue with there customers. Even Betcoin which is despised with most of the DT here manage to recover there reputation by improving there service and answer all the previous allegations.

This allegation on Duckdice that attacking the poor customer support somehow have similarities on there previous issue. I’m just not sure if the OP use this weak spot of Duckdice to make a strong claim on his issue or Duckdice is really have poor customer support.

you know what? i still remember once mod Bobstone removed support button option for me its becouse when i got muted i keep urging with them that mute wasn't faire and he took that option of support center from me. so yeah they have bad support center

This is really a bad support if you can provide proof. I understand how hard the work of customer support but it’s not fair to remove support feature on customer just because they are complaining for a valid issue. Usually this kind of behavior is due to poor support training. I’m commenting assuming that you don’t violate any rules on the casino chat.

Duckdice has a record for this issue so I guess bringing it up again will not gonna change a thing. They are active now here so use the forum as an opportunity to post your complain that being censored on the chatbox but please provide proofs to back your words.

[Memo101]

well before there was like 3 red flags active on duckdice.io profile but it seems they have managed somehow to remove them. past of duckdice was worst yeah

Everything is solvable here in the forum if the casino is willing to resolve there issue with there customers. Even Betcoin which is despised with most of the DT here manage to recover there reputation by improving there service and answer all the previous allegations.

This allegation on Duckdice that attacking the poor customer support somehow have similarities on there previous issue. I’m just not sure if the OP use this weak spot of Duckdice to make a strong claim on his issue or Duckdice is really have poor customer support.

you know what? i still remember once mod Bobstone removed support button option for me its becouse when i got muted i keep urging with them that mute wasn't faire and he took that option of support center from me. so yeah they have bad support center

This is really a bad support if you can provide proof. I understand how hard the work of customer support but it’s not fair to remove support feature on customer just because they are complaining for a valid issue. Usually this kind of behavior is due to poor support training. I’m commenting assuming that you don’t violate any rules on the casino chat.

Duckdice has a record for this issue so I guess bringing it up again will not gonna change a thing. They are active now here so use the forum as an opportunity to post your complain that being censored on the chatbox but please provide proofs to back your words.

to be honest i played almost a year ago at duckdice, i dont know if they can still remove live support option from a user, but befo
re they was removing it when you was asking much questions from them, and i was muted becouse of Complaining about pending withdrawls in public chat, i was getting nervous that time when my withdraw was taking more and more times from them and mods wasn't able to processes my withdraw.

[RILWAN]

Sorry about your persistent withdrawal delay but however you should try to contact their support by all means since they are the only ones that can answer your problem and if there are not answering you, you should then make appropriate scam accusations to help others from falling victim to their scam.

[khaled0111]

Sorry about your persistent withdrawal delay but however you should try to contact their support by all means since they are the only ones that can answer your problem and if there are not answering you, you should then make appropriate scam accusations to help others from falling victim to their scam.

OP lost his phone and can't access his account anymore. Duckdice support told can't help him recover his account or transfer the weekly/monthly bonuses to his new account if he can't provide enough evidence to prove he is the real owner of the lost account. I don't see where the scam is here! Am I missing something?

[igumama]

I'm sorry about your loss, but I don't understand how did you manage to lose 53K so fast?
Did you lose the money by gambling or the guy, who stole your phone had entered your account and withdrawn the money?
Anyway, I assume that big crypto casinos have a very buzzy customer support teams. I can't say whether or not Duckdice is a scam casino, I've never tried them before. 53K USD is a big amount, did you call the police or try to get a good lawyer? Do you plan on suing Duckdice?
Posting here on the forum won't solve your issue. It might help other people on being more cautious when dealing with a particular crypto casino, but it won't help you in any way.

i lost $53k plus at duckdice.io and lost $78k worth of crypto in my phone.
i played at their site at the time i was losing money they all were so happy, but now they are ignoring my emails and thats why i brought this issu to bitcointalk community. i wasn't aware of theire behavior before

[worldofcoins]

I am sorry for your massive loss and hope this may be resolved soon. I never expected this from  DUCKDICE.IO, as it's a good and credible platform.
But I would suggest you post on their official ANN thread. I hope this may resolve the issue.

[igumama]

I am sorry for your massive loss and hope this may be resolved soon. I never expected this from  DUCKDICE.IO, as it's a good and credible platform.
But I would suggest you post on their official ANN thread. I hope this may resolve the issue.

posted at their ANN and i was asked a week ago to wait till 3rd jan. i sent an email again today early morning but still no response.
today i got response on their ANN and told me to wait..
"Our offline support started yesterday, give them some time after holidays, there is a big queue of requests."

its been 14 days since i requested to their support but still no progress

[bobstone]

So I have been authorized to reply to your individual case and expect the same to be replied to in an email.

We have no obligation to 'return' the account to you, as we cannot verify that you are indeed the original owner.

The email you provided is not the original account's email, nor can you provide any transactional proof via signing or depositing from a previously used crypto address from within that account.

We simply cannot return the account under those circumstances.

Originally in good faith, we were exploring means of trying to help you to prove ownership but this ongoing discussion is making it rather difficult to keep the case open, so we will just categorically say now that we will not be returning the account to you as you have given us no proof whatsoever that determines the authenticity of your claim. 

There are no funds on the account as it was, and any Rakeback long expired or was close to it, so the only thing that was worthwhile was the faucet level which also would have been declining since the period of inactivity. 

We have tried to deal with this fairly and as quickly as possible but these types of claims require thorough investigation first.

As a footnote and separate from the above reply,

Please also understand we have had many similar situations where people have passed over their accounts or sold them (against our terms of service) and then create threads such as this trying to use high-wager accounts that are recognized by our community into pressuring us for additional bonuses etc.

It is quite a suspicious way to go about making claims and doesn't really help, in cases where a casino is acting improperly I totally understand but as many users highlighted, what is the expectation that you can have when you have supposedly lost and didn't back up any details or information whatsoever, even your own email when losing just one device, a phone when you claim to have been depositing so much? Of course, it can happen but it's just an even unlikelier scenario.

I say this too just think about how impossible a situation is to just simply let you have an account without any specific proof and hope people understand our position more clearly since you have made this public.


Bobstone DuckDice Live Support

[Eternad]

^This is a very fair reply from Duckdice about this case. There’s a lot of missing information by the OP which makes this case hard to evaluate but knowing that the OP contact Duckdice support using different email account is a clear indication that OP is a fraud. Possibly hacked someone email and browse account history then the original owner of the email recover the account.

@OP. Email is impossible to be not recover if you are the real owner since only password is required to access it while most of the email has a backup email to recover it. You should contact Duckdice using your official email to begin with your case.

[igumama]

So I have been authorized to reply to your individual case and expect the same to be replied to in an email.

We have no obligation to 'return' the account to you, as we cannot verify that you are indeed the original owner.

The email you provided is not the original account's email, nor can you provide any transactional proof via signing or depositing from a previously used crypto address from within that account.

We simply cannot return the account under those circumstances.

Originally in good faith, we were exploring means of trying to help you to prove ownership but this ongoing discussion is making it rather difficult to keep the case open, so we will just categorically say now that we will not be returning the account to you as you have given us no proof whatsoever that determines the authenticity of your claim. 

There are no funds on the account as it was, and any Rakeback long expired or was close to it, so the only thing that was worthwhile was the faucet level which also would have been declining since the period of inactivity. 

We have tried to deal with this fairly and as quickly as possible but these types of claims require thorough investigation first.

As a footnote and separate from the above reply,

Please also understand we have had many similar situations where people have passed over their accounts or sold them (against our terms of service) and then create threads such as this trying to use high-wager accounts that are recognized by our community into pressuring us for additional bonuses etc.

It is quite a suspicious way to go about making claims and doesn't really help, in cases where a casino is acting improperly I totally understand but as many users highlighted, what is the expectation that you can have when you have supposedly lost and didn't back up any details or information whatsoever, even your own email when losing just one device, a phone when you claim to have been depositing so much? Of course, it can happen but it's just an even unlikelier scenario.

I say this too just think about how impossible a situation is to just simply let you have an account without any specific proof and hope people understand our position more clearly since you have made this public.


Bobstone DuckDice Live Support

if i was having access to the email do you think i was coming for this? i have reported case in police alreasy about my stolen phone and i have report copy where i have mentioned everything. if that account is not mine then why no one loged in to?
better you send an massege to the email i associated with the account so you can find it that no one is using that email as i am sure, i am all ready for KYC video call or anything that can make you asure, why i wll give you my documents for other person account KYC am i that idiot?
and you mentioned that bonuses are expired in the account, it is becouse you waisted alot of my time and your support is not welling to sol any issue as your official admin says he just read it today while its been 14 days

[igumama]

^This is a very fair reply from Duckdice about this case. There’s a lot of missing information by the OP which makes this case hard to evaluate but knowing that the OP contact Duckdice support using different email account is a clear indication that OP is a fraud. Possibly hacked someone email and browse account history then the original owner of the email recover the account.

@OP. Email is impossible to be not recover if you are the real owner since only password is required to access it while most of the email has a backup email to recover it. You should contact Duckdice using your official email to begin with your case.

nothing was going to be missing only if they make sure to do KYC for big accounts as others do. they was happy when i was losing in thousends but now if i am making request for bonuses which is coming from wager and its making me theft?

[ScamViruS]

Many a times it is seen that gamblers post a lot of complaints but can't provide proper proof, thereby ruining the casino's reputation for no reason. Everything I read in this thread. OP has not been able to prove ownership of his account. And he managed an account with such a large fund, without properly storing the account information! If someone owns an account he will at least have email access if he fails to do so in other ways. So I think the original owner can be verified with the main email address of that account. I will wait to see if this complaint is resolved.

Duckdice doesn't have solid clear reputation in the past though but there consistency to operate there casino until now is what makes them solid.

Reading the OP case many times including his rellies. He is claiming that his account is already KYC’ed even though he didn't complete this before which is the reason why his new KYC to prove the ownership is being rejected by Duckdice. It’s very hard to judge on this case because there is no evidence for both side for there claims. You can check his statement on this link https://bitcointalk.org/index.php?topic=5430960.msg61499918#msg61499918

well before there was like 3 red flags active on duckdice.io profile but it seems they have managed somehow to remove them. past of duckdice was worst yeah

They still have tags on their profiles and those tags are given by reputed members of this forum. They were able to remove some more tags so they showed hope of coming back in a positive way. But now these allegations against this casino are coming up which is forcing DT members to look into the operations of this casino again. Since their past is not so clear, gamblers should be a little more careful with them.

[Kirito89]

They still have tags on their profiles and those tags are given by reputed members of this forum. They were able to remove some more tags so they showed hope of coming back in a positive way. But now these allegations against this casino are coming up which is forcing DT members to look into the operations of this casino again. Since their past is not so clear, gamblers should be a little more careful with them.

The initial tags were because of a poorly handled on our part deposit bonus situation, one that was solved 5+ years ago.

In OP's case, it's simply a case of a 3d party person claiming a high roller account belongs to him,  even though OP can not provide any evidence to support the claim, no ip, no previously used adresses, no access to account email , heck he couldn't even name the email address that was linked to the High roller account.

Now what I can say from previous scenarios,  this happens quite often, random person comes and claims he owns an Highroller account, can't provide any proof,  but proceeds in blasting Bitcointalk, TrustPilot, with negative reviews, to pressure us into giving access to an inactive HR account then proceed in asking for some bonuses as he is a high roller, then proceeds in withdrawing the bonuses and is never to be seen again.

One previous bitcointalk member mentioned on this thread the similarity between OP's writting style and previous bitcointalk accounts who were basically doing the same scenario with some other inactive HR accounts on Duckdice,  and looking into it their writting style, M.O. seems quite similar though since I have no proof of this I can't state it for a fact.

Regardless,  as OP failed to give literally 0 proof that he owns the account, not even being able to name the email address used on the account, it's quite clear that our position on this matter is that we will not give access to OP to the HR account.


Duckdice Support,

[Fivestar4everMVP]

Many a times it is seen that gamblers post a lot of complaints but can't provide proper proof, thereby ruining the casino's reputation for no reason. Everything I read in this thread. OP has not been able to prove ownership of his account. And he managed an account with such a large fund, without properly storing the account information! If someone owns an account he will at least have email access if he fails to do so in other ways. So I think the original owner can be verified with the main email address of that account. I will wait to see if this complaint is resolved.

Duckdice doesn't have solid clear reputation in the past though but there consistency to operate there casino until now is what makes them solid.

Reading the OP case many times including his rellies. He is claiming that his account is already KYC’ed even though he didn't complete this before which is the reason why his new KYC to prove the ownership is being rejected by Duckdice. It’s very hard to judge on this case because there is no evidence for both side for there claims. You can check his statement on this link https://bitcointalk.org/index.php?topic=5430960.msg61499918#msg61499918

well before there was like 3 red flags active on duckdice.io profile but it seems they have managed somehow to remove them. past of duckdice was worst yeah

They still have tags on their profiles and those tags are given by reputed members of this forum. They were able to remove some more tags so they showed hope of coming back in a positive way. But now these allegations against this casino are coming up which is forcing DT members to look into the operations of this casino again. Since their past is not so clear, gamblers should be a little more careful with them.

No doubt Duckdice was not and never a popular casino on this forum, as i personally have never really heard about them until the complaints from their users began to surface here, and i believe that before now, they have managed to build a good reputation for themselves, which is what i believed helped them scale through and and continued to remain in business all this years.

But the current happening or should I call it developments does not make me surprise though, majority of casinos(business actually) all have their expiry date, it takes grace to continue to stay in business for so many years, and if that grace is gone, things like this will always arise and this entails nothing but doom, it is rather unfortunate that when going down, some this casinos always drag customer funds with them.

[sativaindika]

I also lost my referral account, but they refused to help me at all (but it was a different site)

[ScamViruS]

They still have tags on their profiles and those tags are given by reputed members of this forum. They were able to remove some more tags so they showed hope of coming back in a positive way. But now these allegations against this casino are coming up which is forcing DT members to look into the operations of this casino again. Since their past is not so clear, gamblers should be a little more careful with them.

The initial tags were because of a poorly handled on our part deposit bonus situation, one that was solved 5+ years ago.

In OP's case, it's simply a case of a 3d party person claiming a high roller account belongs to him,  even though OP can not provide any evidence to support the claim, no ip, no previously used adresses, no access to account email , heck he couldn't even name the email address that was linked to the High roller account.

I told the OP that if he is the original owner of this account, he should help you with all his information. https://bitcointalk.org/index.php?topic=5430960.msg61515206#msg61515206 Op posting like this without providing correct information will not get any good results. And your past reputation is being discussed because there were some allegations against you at that time which is still a topic of discussion among everyone.

We hope you will conduct your business in a professional manner and build a good reputation.

[Memo101]

So I have been authorized to reply to your individual case and expect the same to be replied to in an email.

We have no obligation to 'return' the account to you, as we cannot verify that you are indeed the original owner.

The email you provided is not the original account's email, nor can you provide any transactional proof via signing or depositing from a previously used crypto address from within that account.

We simply cannot return the account under those circumstances.

Originally in good faith, we were exploring means of trying to help you to prove ownership but this ongoing discussion is making it rather difficult to keep the case open, so we will just categorically say now that we will not be returning the account to you as you have given us no proof whatsoever that determines the authenticity of your claim. 

There are no funds on the account as it was, and any Rakeback long expired or was close to it, so the only thing that was worthwhile was the faucet level which also would have been declining since the period of inactivity. 

We have tried to deal with this fairly and as quickly as possible but these types of claims require thorough investigation first.

As a footnote and separate from the above reply,

Please also understand we have had many similar situations where people have passed over their accounts or sold them (against our terms of service) and then create threads such as this trying to use high-wager accounts that are recognized by our community into pressuring us for additional bonuses etc.

It is quite a suspicious way to go about making claims and doesn't really help, in cases where a casino is acting improperly I totally understand but as many users highlighted, what is the expectation that you can have when you have supposedly lost and didn't back up any details or information whatsoever, even your own email when losing just one device, a phone when you claim to have been depositing so much? Of course, it can happen but it's just an even unlikelier scenario.

I say this too just think about how impossible a situation is to just simply let you have an account without any specific proof and hope people understand our position more clearly since you have made this public.


Bobstone DuckDice Live Support

you mean someones before already took other users accounts making same threads?
if thats the case then bring some evidence thats showing real owner have contacted you about someones els is using his account.

there must be a case where someone's have asked for his account that you handed to fake owner

[igumama]

They still have tags on their profiles and those tags are given by reputed members of this forum. They were able to remove some more tags so they showed hope of coming back in a positive way. But now these allegations against this casino are coming up which is forcing DT members to look into the operations of this casino again. Since their past is not so clear, gamblers should be a little more careful with them.

The initial tags were because of a poorly handled on our part deposit bonus situation, one that was solved 5+ years ago.

In OP's case, it's simply a case of a 3d party person claiming a high roller account belongs to him,  even though OP can not provide any evidence to support the claim, no ip, no previously used adresses, no access to account email , heck he couldn't even name the email address that was linked to the High roller account.

Now what I can say from previous scenarios,  this happens quite often, random person comes and claims he owns an Highroller account, can't provide any proof,  but proceeds in blasting Bitcointalk, TrustPilot, with negative reviews, to pressure us into giving access to an inactive HR account then proceed in asking for some bonuses as he is a high roller, then proceeds in withdrawing the bonuses and is never to be seen again.

One previous bitcointalk member mentioned on this thread the similarity between OP's writting style and previous bitcointalk accounts who were basically doing the same scenario with some other inactive HR accounts on Duckdice,  and looking into it their writting style, M.O. seems quite similar though since I have no proof of this I can't state it for a fact.

Regardless,  as OP failed to give literally 0 proof that he owns the account, not even being able to name the email address used on the account, it's quite clear that our position on this matter is that we will not give access to OP to the HR account.


Duckdice Support,

which one of yours is Duckdice.io support team member? seems everyone is.
i answered to one of your support member then to another and now to your?
will if you can read the post i mentioned earlier that i am ready for a video call for KYC and i can bring my Police Report Copy to the Chat if its needed where i reported about my stolen phone.
can you please tell me is my account was logged in during this period?

[bobstone]

 you mean someones before already took other users accounts making same threads?
if thats the case then bring some evidence thats showing real owner have contacted you about someones els is using his account.

there must be a case where someone's have asked for his account that you handed to fake owner

No, i did not say that, i said there are cases where accounts have been passed on against the terms of service in the past. We have never knowingly given access to someone else's account.

Bobstone
DuckDice Live Support

[Memo101]

 you mean someones before already took other users accounts making same threads?
if thats the case then bring some evidence thats showing real owner have contacted you about someones els is using his account.

there must be a case where someone's have asked for his account that you handed to fake owner

No, i did not say that, i said there are cases where accounts have been passed on against the terms of service in the past. We have never knowingly given access to someone else's account.

Bobstone
DuckDice Live Support

Please also understand we have had many similar situations where people have passed over their accounts or sold them (against our terms of service) and then create threads such as this trying to use high-wager accounts that are recognized by our community into pressuring us for additional bonuses etc.


here you have had many similar situations before so its kinda one of them. and also i read previous threads where you and your Support Kirito and your main profile have posted same things,
their is something missing guys

[ScamViruS]

They still have tags on their profiles and those tags are given by reputed members of this forum. They were able to remove some more tags so they showed hope of coming back in a positive way. But now these allegations against this casino are coming up which is forcing DT members to look into the operations of this casino again. Since their past is not so clear, gamblers should be a little more careful with them.

~~~

which one of yours is Duckdice.io support team member? seems everyone is.
i answered to one of your support member then to another and now to your?
will if you can read the post i mentioned earlier that i am ready for a video call for KYC and i can bring my Police Report Copy to the Chat if its needed where i reported about my stolen phone.
can you please tell me is my account was logged in during this period?

They have two support members in this forum Bobstone and Kirito89. If you check their profile you will get the answer. I think you should contact their support team by direct email rather than waiting for their reply from here. Since you are getting confused by the replies of both of them, so you use the method where it is convenient for you. Ultimately solving your problem is the main thing.

[igumama]

They still have tags on their profiles and those tags are given by reputed members of this forum. They were able to remove some more tags so they showed hope of coming back in a positive way. But now these allegations against this casino are coming up which is forcing DT members to look into the operations of this casino again. Since their past is not so clear, gamblers should be a little more careful with them.

~~~

which one of yours is Duckdice.io support team member? seems everyone is.
i answered to one of your support member then to another and now to your?
will if you can read the post i mentioned earlier that i am ready for a video call for KYC and i can bring my Police Report Copy to the Chat if its needed where i reported about my stolen phone.
can you please tell me is my account was logged in during this period?

They have two support members in this forum Bobstone and Kirito89. If you check their profile you will get the answer. I think you should contact their support team by direct email rather than waiting for their reply from here. Since you are getting confused by the replies of both of them, so you use the method where it is convenient for you. Ultimately solving your problem is the main thing.

i did many times and got respond thats why i called it DEAD SUPPORT CENTER
https://imgur.com/a/U3Za0cu

[Kirito89]

This will be my final comment on the matter:

1. OP isn't able to provide any proof that the account belongs to him, no previous IP, no previous wallet addresses used,  he can not even name the email address being used with the account !!!
2. He also claimed that his access to the account was lost due to the fact of having his phone "stolen" ,  The account OP is trying to claim has never been accesed via phone mobile !!!
3. Igumama or richardo or crewchellenge or Nomercy or whatever new Bitcointalk alt you're going around these days, judging by your way of going around things, on Bitcointalk and off,  as a previous user mentioned in this thread ( thank you for making the connection),  we will not humour you anymore in this matter, regardless of the amount of fake reviews you put out right now on Bitcointalk or TrustPilot.



Duckdice Support,

[ScamViruS]

They still have tags on their profiles and those tags are given by reputed members of this forum. They were able to remove some more tags so they showed hope of coming back in a positive way. But now these allegations against this casino are coming up which is forcing DT members to look into the operations of this casino again. Since their past is not so clear, gamblers should be a little more careful with them.

~~~

which one of yours is Duckdice.io support team member? seems everyone is.
i answered to one of your support member then to another and now to your?
will if you can read the post i mentioned earlier that i am ready for a video call for KYC and i can bring my Police Report Copy to the Chat if its needed where i reported about my stolen phone.
can you please tell me is my account was logged in during this period?

They have two support members in this forum Bobstone and Kirito89. If you check their profile you will get the answer. I think you should contact their support team by direct email rather than waiting for their reply from here. Since you are getting confused by the replies of both of them, so you use the method where it is convenient for you. Ultimately solving your problem is the main thing.

i did many times and got respond thats why i called it DEAD SUPPORT CENTER
https://imgur.com/a/U3Za0cu

This is why it is important to know the reputation of a casino before joining. Because after joining you have to make sure that their support team helps you to solve any problem you face. But I see here they are talking about sending email with your account mail. So what is the problem here? If you are the original owner of the account, then sending the information to this email can solve your problem.

[Yurkov]

... But I see here they are talking about sending email with your account mail. So what is the problem here? If you are the original owner of the account, then sending the information to this email can solve your problem.

You really didn't see the explanation written by @Kirito89 before your post? 

[Broadanbig]

It is unfortunate you lost your funds but duckdice has been on this platform and not active as they are supposed to be. Maybe they seems to be relying on their old glory which long expired and I believe if care is not taken, they would soon be out of the game and possibly become old story.
Looking at your complaint, and from the few comments I have read, you were asked to present some necessary information as to know if truly you are the genuine owner of the account and I expected you to have present it to them. There is no way you can not be able to present a little information about your account to them but however u would not blame you neither would I judge you because sometimes thee casinos can be very funny. They can act like they do not know what they are doing. It is natural that such attitude is expected from them because they would want to secure their funds to accumulate more so as to cover their lapses. So sorry about your loss.

[Ojima-ojo]

Are you in any way representing DUCKDICE, because from the look of things it seems you provided answers to everything question that have been asked to ops.

But all the same with the available evidence, it is now confirm the ops is not telling us the whole story.

This will be my final comment on the matter:

1. OP isn't able to provide any proof that the account belongs to him, no previous IP, no previous wallet addresses used,  he can not even name the email address being used with the account !!!
2. He also claimed that his access to the account was lost due to the fact of having his phone "stolen" ,  The account OP is trying to claim has never been accesed via phone mobile !!!
3. Igumama or richardo or crewchellenge or Nomercy or whatever new Bitcointalk alt you're going around these days, judging by your way of going around things, on Bitcointalk and off,  as a previous user mentioned in this thread ( thank you for making the connection),  we will not humour you anymore in this matter, regardless of thenumbert of fake reviews you put out right now on Bitcointalk or TrustPilot.

I think ops should ops make available more evidence or answer to some questions, and if he can't then it will prove that ops are just making up things.

[Kirito89]

Are you in any way representing DUCKDICE, because from the look of things it seems you provided answers to everything question that have been asked to ops.

But all the same with the available evidence, it is now confirm the ops is not telling us the whole story.

This will be my final comment on the matter:

1. OP isn't able to provide any proof that the account belongs to him, no previous IP, no previous wallet addresses used,  he can not even name the email address being used with the account !!!
2. He also claimed that his access to the account was lost due to the fact of having his phone "stolen" ,  The account OP is trying to claim has never been accesed via phone mobile !!!
3. Igumama or richardo or crewchellenge or Nomercy or whatever new Bitcointalk alt you're going around these days, judging by your way of going around things, on Bitcointalk and off,  as a previous user mentioned in this thread ( thank you for making the connection),  we will not humour you anymore in this matter, regardless of thenumbert of fake reviews you put out right now on Bitcointalk or TrustPilot.

I think ops should ops make available more evidence or answer to some questions, and if he can't then it will prove that ops are just making up things.

Yes, sorry to have forgotten to include it in my last post. I'm one of Duckdice's Support members, I've edited my previous message to include this.

[ScamViruS]

... But I see here they are talking about sending email with your account mail. So what is the problem here? If you are the original owner of the account, then sending the information to this email can solve your problem.

You really didn't see the explanation written by @Kirito89 before your post? 

I read that reply. And this reply has no connection with that reply. Because OP was instructed by the support team to email the information, and I gave him the email advice based on that. Maybe you didn't see the screenshot of the support team message that the OP added here before replying.

In OP's case, it's simply a case of a 3d party person claiming a high roller account belongs to him,  even though OP can not provide any evidence to support the claim, no ip, no previously used adresses, no access to account email , heck he couldn't even name the email address that was linked to the High roller account.

[Fivestar4everMVP]

Are you in any way representing DUCKDICE, because from the look of things it seems you provided answers to everything question that have been asked to ops.

It is sure evident that he is a representative of Duckdice as he seems to know all the private stuffs that only a representative would know, like knowing whether an account is accessed by phone or PC, so this shows that he could see the account OP claimed to be his, from his end.

I think ops should ops make available more evidence or answer to some questions, and if he can't then it will prove that ops are just making up things.

This could be a case of OP trying to hijack another persons account after all, what other evidence could he possibly provide again,
@Kirito89 whom i believe to be a rep from Duckdice already that OP is unable to provide any proof that the account belongs to him, OP said he lost access to the account when he lost his phone, and the believed rep said the account in question has never been accessed from a mobile phone before...
What other type of evidence are you still expecting from him?

[Yurkov]

You really didn't see the explanation written by @Kirito89 before your post?  

I read that reply. And this reply has no connection with that reply. Because OP was instructed by the support team to email the information, and I gave him the email advice based on that. ...

Maybe it will help:

1. OP ...  can not even name the email address being used with the account !!!

[igumama]

well i dont know how to reply every single person but if you can see i have attached few screen shots above in the post and in replies,,,
1st of all i was asked if i can pass KYC which was the only way to get acces of my account back and i said yes i will provide any kind of document's that requires for KYC legally.

2nd their Support 2 days later another reply of asking me to creat another account and they will transfer monthly bonuses to the new account i agreed for that as i am not going to gamble for a while so i can have my bonuses from the wager i made 1.8 or 1.9 millions usd wager but they asked to waite for a week which i did

3:support send me another massege and told me that they have my old KYC documents and they will cross match it with my recent documents 'which they don't have but they just lied' i said sure

4:they start making excuses they are going to be offline till 3rd jan from 25th dece and later when support team comeback they will look for that documents

5: making further excuses, and i asked them  to send an email to email address associated with  my account if they can get any reply.
of course they will not since they know i am the owner of the account.

why i will upload my documents for other one's accounts to be verified with am i that idiot?

to the krito i think he is from support team of duckdice.io as well. i read your previous replies to other people's threads against your site and you accused everyone with multiple account's, be honest atleast

to those who have suggested me to contact ask gambler, i did and they told meDuckdice.io have withdraw their name from the listed Companies after speaking with them for cases which ended with no result

[Yurkov]

...
support send me another massege and told me that they have my old KYC documents and they will cross match it

One thing is missing for me here. If Duckdice has your documents with which you did the KYC verification, it is enough for you to send the same documents from the new e-mail and the case should be clear. However, Duckdice does not confirm that this account did KYC verification.

The question is, does Duckdice actually have KYC documents or not?

edit/ Could you provide screenshot from conversation where Duckdice confirm that this account already passed KYC verification?

to the krito i think he is from support team of duckdice.io as well.

Yes, he is from Duckdice support team

... I'm one of Duckdice's Support members ...

[igumama]

...
support send me another massege and told me that they have my old KYC documents and they will cross match it

One thing is missing for me here. If Duckdice has your documents with which you did the KYC verification, it is enough for you to send the same documents from the new e-mail and the case should be clear. However, Duckdice does not confirm that this account did KYC verification.

The question is, does Duckdice actually have KYC documents or not?

to the krito i think he is from support team of duckdice.io as well.

Yes, he is from Duckdice support team

... I'm one of Duckdice's Support members ...

Nop they don't have as they did not asked me before for verification, while stake.com was having my documents.
i have attached Screen shots of conversation above.

and since they was claiming they have documents i was all ready for cross matching.

[Yurkov]

Again..

...
support send me another massege and told me that they have my old KYC documents and they will cross match it

This is screenshot that you provided:

https://imgur.com/a/kLMa31K

Either you are lying and manipulating, or there is another message that shows that Duckdice has KYC documents.

[Slow death]

OP I think the solution to this case is quite simple, you say you lost your phone, so you only played at the casino using your phone something that the casino is denied and they confirmed that the owner of that account did not enter the casino using the phone, then the casino says that you don't even know the email used to create an account at that casino, so you also don't know your email address that you created an account at the casino? at least you don't remember your email that you created account at the casino? how is this possible? you played with millions of dollars but you didn't enter the casino with a computer and you only entered by phone? don't you think this story is very strange?

you made deposits at this casino, so why don't you give them the address you made deposits at? Did you also lose your wallet and the address where you deposited? Does that mean you didn't protect your wallet even though you were moving thousands of dollars? your whole story is doubtful and in this case I really think the casino is right in the measures they are taking

[igumama]

Again..

...
support send me another massege and told me that they have my old KYC documents and they will cross match it

This is screenshot that you provided:

https://imgur.com/a/kLMa31K

https://i.imgur.com/gGgYY88.jpg

Either you are lying and manipulating, or there is another message that shows that Duckdice has KYC documents.

yes they says we have KYC from Igumunati375 and that is totaly lie.
how can i manipulate them by posting Screen shots of what i said earlier.

[igumama]

OP I think the solution to this case is quite simple, you say you lost your phone, so you only played at the casino using your phone something that the casino is denied and they confirmed that the owner of that account did not enter the casino using the phone, then the casino says that you don't even know the email used to create an account at that casino, so you also don't know your email address that you created an account at the casino? at least you don't remember your email that you created account at the casino? how is this possible? you played with millions of dollars but you didn't enter the casino with a computer and you only entered by phone? don't you think this story is very strange?

you made deposits at this casino, so why don't you give them the address you made deposits at? Did you also lose your wallet and the address where you deposited? Does that mean you didn't protect your wallet even though you were moving thousands of dollars? your whole story is doubtful and in this case I really think the casino is right in the measures they are taking

unfortunately yes.

https://bitcointalk.org/index.php?topic=5429684.0

and thats why i am in trouble

[Yurkov]

OP I think the solution to this case is quite simple, you say you lost your phone, so you only played at the casino using your phone something that the casino is denied and they confirmed that the owner of that account did not enter the casino using the phone, then the casino says that you don't even know the email used to create an account at that casino, so you also don't know your email address that you created an account at the casino? at least you don't remember your email that you created account at the casino? how is this possible? you played with millions of dollars but you didn't enter the casino with a computer and you only entered by phone? don't you think this story is very strange?

you made deposits at this casino, so why don't you give them the address you made deposits at? Did you also lose your wallet and the address where you deposited? Does that mean you didn't protect your wallet even though you were moving thousands of dollars? your whole story is doubtful and in this case I really think the casino is right in the measures they are taking

unfortunately yes.

https://bitcointalk.org/index.php?topic=5429684.0

and thats why i am in trouble

Ok, I didn't know about the thread you posted above.

It seems to confirm that life writes the strangest scenarios.
I'm afraid that in this situation you have joined to the club of people who in a cruel way have learned how not to use cryptocurrencies.
I don't see Duckdice fault here, because they simply can not take your word for it because of the procedures.
Unfortunately, it looks like you'll have to accept that you've lost access to your Duckdice account same as to your Trustwallet.
You definitely need to work on protecting your money better.
I'm so sorry for your loss, but unfortunately you will just have to accept it.

Your story motivated me to review all my security..

Ps. After this clarification, I think you should change the topic of this thread, because I don't see anything fraudalent in Duckdice procedures

[Kirito89]

snip

He won't change it as that's not his goal, same as the account he's trying to claim is not his.


I'll repeat once more,  the account OP claims is his HR account, has never been accesed via a mobile phone, never! ( OP claims he lost his phone, thus access to duckdice, email, etc), so what I'm saying, the real owner of the account always played on it from other types of devices , never phones..   But OP didn't have any way of knowing that, so the story I lost my phone and can't access my account anymore made sense to him.
 

A point I've made earlier aswell, which he ignored as it doesn't fit in his trying to takeover a HR account scenario.

Regardless think we've adressed this matter enough and as long as there are no further clarifications needed I won't be addressing this thread anymore.



Duckdice Support,

[igumama]

snip

He won't change it as that's not his goal, same as the account he's trying to claim is not his.


I'll repeat once more,  the account OP claims is his HR account, has never been accesed via a mobile phone, never! ( OP claims he lost his phone, thus access to duckdice, email, etc), so what I'm saying, the real owner of the account always played on it from other types of devices , never phones..   But OP didn't have any way of knowing that, so the story I lost my phone and can't access my account anymore made sense to him.
 

A point I've made earlier aswell, which he ignored as it doesn't fit in his trying to takeover a HR account scenario.

Regardless think we've adressed this matter enough and as long as there are no further clarifications needed I won't be addressing this thread anymore.



Duckdice Support,

I had never used Laptop or Pc for gambling websites but since i don't have access to the account this is an opportunity for you to take advantages and get ride of this case

[Yurkov]

snip

He won't change it as that's not his goal, same as the account he's trying to claim is not his.


I'll repeat once more,  the account OP claims is his HR account, has never been accesed via a mobile phone, never! ( OP claims he lost his phone, thus access to duckdice, email, etc), so what I'm saying, the real owner of the account always played on it from other types of devices , never phones..   But OP didn't have any way of knowing that, so the story I lost my phone and can't access my account anymore made sense to him.
 

A point I've made earlier aswell, which he ignored as it doesn't fit in his trying to takeover a HR account scenario.

Regardless think we've adressed this matter enough and as long as there are no further clarifications needed I won't be addressing this thread anymore.



Duckdice Support,

I had never used Laptop or Pc for gambling websites but since i don't have access to the account this is an opportunity for you to take advantages and get ride of this case

It doesn't matter if you can not proof in any way that this account has ever been in your possession.

[Memo101]

They still have tags on their profiles and those tags are given by reputed members of this forum. They were able to remove some more tags so they showed hope of coming back in a positive way. But now these allegations against this casino are coming up which is forcing DT members to look into the operations of this casino again. Since their past is not so clear, gamblers should be a little more careful with them.

~~~

which one of yours is Duckdice.io support team member? seems everyone is.
i answered to one of your support member then to another and now to your?
will if you can read the post i mentioned earlier that i am ready for a video call for KYC and i can bring my Police Report Copy to the Chat if its needed where i reported about my stolen phone.
can you please tell me is my account was logged in during this period?

They have two support members in this forum Bobstone and Kirito89. If you check their profile you will get the answer. I think you should contact their support team by direct email rather than waiting for their reply from here. Since you are getting confused by the replies of both of them, so you use the method where it is convenient for you. Ultimately solving your problem is the main thing.

i did many times and got respond thats why i called it DEAD SUPPORT CENTER
https://imgur.com/a/U3Za0cu

This is why it is important to know the reputation of a casino before joining. Because after joining you have to make sure that their support team helps you to solve any problem you face. But I see here they are talking about sending email with your account mail. So what is the problem here? If you are the original owner of the account, then sending the information to this email can solve your problem.

since everyone have removed their nagitive feedbacks from duckdice they started again the same behavior with users and i can see they can accuse a player with any thing as like they accused a player with Child Prnghraphy selling.

[igumama]

snip

He won't change it as that's not his goal, same as the account he's trying to claim is not his.


I'll repeat once more,  the account OP claims is his HR account, has never been accesed via a mobile phone, never! ( OP claims he lost his phone, thus access to duckdice, email, etc), so what I'm saying, the real owner of the account always played on it from other types of devices , never phones..   But OP didn't have any way of knowing that, so the story I lost my phone and can't access my account anymore made sense to him.
 

A point I've made earlier aswell, which he ignored as it doesn't fit in his trying to takeover a HR account scenario.

Regardless think we've adressed this matter enough and as long as there are no further clarifications needed I won't be addressing this thread anymore.



Duckdice Support,

I had never used Laptop or Pc for gambling websites but since i don't have access to the account this is an opportunity for you to take advantages and get ride of this case

It doesn't matter if you can not proof in any way that this account has ever been in your possession.

i have tried and still trying to provide necessary document and things required to them.
but as i asked them to send an email to the email address associated with my account and tgey will find it out, becouse they are not going to get back reply from that email as its been stolen.
i invited them to a video call even, if they have any doubt i will clear it.

but now i felt like i am robbed badly as they are not Probably fair a user lost some money at duckdice.io and he findout that bets wasn't fair so they refund him all his money as you can see bellow

https://bitcointalk.org/index.php?topic=5363603.0

while i lost $53k plus how about mine? was that bets unfair as well?  unfortunately i cant cheack my bets as they have got a chance.

i was searching on google about Duckdice.io reviews and you will not believe how badly they have treated people. bellow i posted Screenshot of Foxyrating.com where the trust score is Doubtful

https://imgur.com/a/Snxvnsf

[Yurkov]

...
i asked them to send an email to the email address associated with my account and tgey will find it out, becouse they are not going to get back reply from that email as its been stolen.

Do you really think that not receiving an answer to an email can confirm your identity in any way?

i invited them to a video call even, if they have any doubt i will clear it.

There is no proof that this account ever belonged to you, so it's not a question of doubt, but that without proof there is no case.

[Slow death]

snip

He won't change it as that's not his goal, same as the account he's trying to claim is not his.


I'll repeat once more,  the account OP claims is his HR account, has never been accesed via a mobile phone, never! ( OP claims he lost his phone, thus access to duckdice, email, etc), so what I'm saying, the real owner of the account always played on it from other types of devices , never phones..   But OP didn't have any way of knowing that, so the story I lost my phone and can't access my account anymore made sense to him.
 

A point I've made earlier aswell, which he ignored as it doesn't fit in his trying to takeover a HR account scenario.

Regardless think we've adressed this matter enough and as long as there are no further clarifications needed I won't be addressing this thread anymore.



Duckdice Support,

I had never used Laptop or Pc for gambling websites but since i don't have access to the account this is an opportunity for you to take advantages and get ride of this case

It doesn't matter if you can not proof in any way that this account has ever been in your possession.

i have tried and still trying to provide necessary document and things required to them.
but as i asked them to send an email to the email address associated with my account and tgey will find it out, becouse they are not going to get back reply from that email as its been stolen.
i invited them to a video call even, if they have any doubt i will clear it.

but now i felt like i am robbed badly as they are not Probably fair a user lost some money at duckdice.io and he findout that bets wasn't fair so they refund him all his money as you can see bellow

https://bitcointalk.org/index.php?topic=5363603.0

while i lost $53k plus how about mine? was that bets unfair as well?  unfortunately i cant cheack my bets as they have got a chance.

i was searching on google about Duckdice.io reviews and you will not believe how badly they have treated people. bellow i posted Screenshot of Foxyrating.com where the trust score is Doubtful

https://imgur.com/a/Snxvnsf

I had already commented on this in a previous post, your case is a very delicate and very strange case because you lost your cell phone and access to your casino account, your wallet... but it turns out that in the casino you didn't have any money, and you it has been inactive for some time, so the bonus you are claiming will no longer be available, I am not an employee of the casino but I believe that the casino has rules about the bonus and it is not an eternal bonus, so I do not understand why you simply do not report that you no longer have access to the old account and that for this reason you request that you create another account and start playing and one day you will reach the level where your old account was

you need to understand this, the casino cannot give you your old account because there is no way for you to prove that the account belonged to you, you keep talking about KYC or video call, but if you in the old account did not do KYC then how would they prove that and your account even doing KYC now? it is not possible for them to do KYC and confirm you are the owner of the account, you need to understand the casino side, they are right.

you talk about them sending an email to your email linked to your account, this is absurd, since you no longer have access to the email, so why would they send an email knowing that you already told them that you do not have access to that email?

the strange part is that you used to play with a lot of money and now you don't create a new account because you say you're broke, so you just want to keep the bonus without depositing in the casino, honestly I myself had to spend hours trying to understand all this, because a casino it's a business, they won't give VIP membership and its benefits eternally to customers, you and all of us should do

[igumama]

snip

He won't change it as that's not his goal, same as the account he's trying to claim is not his.


I'll repeat once more,  the account OP claims is his HR account, has never been accesed via a mobile phone, never! ( OP claims he lost his phone, thus access to duckdice, email, etc), so what I'm saying, the real owner of the account always played on it from other types of devices , never phones..   But OP didn't have any way of knowing that, so the story I lost my phone and can't access my account anymore made sense to him.
 

A point I've made earlier aswell, which he ignored as it doesn't fit in his trying to takeover a HR account scenario.

Regardless think we've adressed this matter enough and as long as there are no further clarifications needed I won't be addressing this thread anymore.



Duckdice Support,

I had never used Laptop or Pc for gambling websites but since i don't have access to the account this is an opportunity for you to take advantages and get ride of this case

It doesn't matter if you can not proof in any way that this account has ever been in your possession.

i have tried and still trying to provide necessary document and things required to them.
but as i asked them to send an email to the email address associated with my account and tgey will find it out, becouse they are not going to get back reply from that email as its been stolen.
i invited them to a video call even, if they have any doubt i will clear it.

but now i felt like i am robbed badly as they are not Probably fair a user lost some money at duckdice.io and he findout that bets wasn't fair so they refund him all his money as you can see bellow

https://bitcointalk.org/index.php?topic=5363603.0

while i lost $53k plus how about mine? was that bets unfair as well?  unfortunately i cant cheack my bets as they have got a chance.

i was searching on google about Duckdice.io reviews and you will not believe how badly they have treated people. bellow i posted Screenshot of Foxyrating.com where the trust score is Doubtful

https://imgur.com/a/Snxvnsf

I had already commented on this in a previous post, your case is a very delicate and very strange case because you lost your cell phone and access to your casino account, your wallet... but it turns out that in the casino you didn't have any money, and you it has been inactive for some time, so the bonus you are claiming will no longer be available, I am not an employee of the casino but I believe that the casino has rules about the bonus and it is not an eternal bonus, so I do not understand why you simply do not report that you no longer have access to the old account and that for this reason you request that you create another account and start playing and one day you will reach the level where your old account was

you need to understand this, the casino cannot give you your old account because there is no way for you to prove that the account belonged to you, you keep talking about KYC or video call, but if you in the old account did not do KYC then how would they prove that and your account even doing KYC now? it is not possible for them to do KYC and confirm you are the owner of the account, you need to understand the casino side, they are right.

you talk about them sending an email to your email linked to your account, this is absurd, since you no longer have access to the email, so why would they send an email knowing that you already told them that you do not have access to that email?

the strange part is that you used to play with a lot of money and now you don't create a new account because you say you're broke, so you just want to keep the bonus without depositing in the casino, honestly I myself had to spend hours trying to understand all this, because a casino it's a business, they won't give VIP membership and its benefits eternally to customers, you and all of us should do

I appreciate the way you explained to me everything.

And i asked them to send an email to the email which is associated with the account becouse they keep claiming that i am not the real owner so that way they will find it out that no respond from that email they will get as its already off.

I never cared about level things at duckdice since their is no bonuses on levels, they offer something like $0.2 on 5 feet, which is highest level if i am not wrong.

anyway duckdicd.io admins and technical team  deep know this  that i am the real owner but they took advantages of my setuations.

to Add more on a user suggestion, i decrease my expectations  as one of their admin was saying (ohh i see for 1.8 million wager and for losing 53k you are expecting that much) and sent them email but i didn't heard from them in a while.

after waiting for more then 20 days now i still i got no action from them, and they deeply know that i am owner of the account but they will not give it to me, even no sign of login they got in this time.

Thank You everyone for yours time.

[Kirito89]

anyway duckdicd.io admins and technical team  deep know this  that i am the real owner but they took advantages of my setuations.

to Add more on a user suggestion, i decrease my expectations  as one of their admin was saying (ohh i see for 1.8 million wager and for losing 53k you are expecting that much) and sent them email but i didn't heard from them in a while.

The admins and the technical team know 100% that you are not the real owner of the account.   You can not even name the email address associated with the account you claim it's yours,   your whole story with "I've lost my phone so can't access it" is also a fabrication, as that account has never been accesed via mobile ( you had no way of knowing that so you assumed the phone story will fit your make belief story).



Kirito89,
Duckdice Support.

[igumama]

anyway duckdicd.io admins and technical team  deep know this  that i am the real owner but they took advantages of my setuations.

to Add more on a user suggestion, i decrease my expectations  as one of their admin was saying (ohh i see for 1.8 million wager and for losing 53k you are expecting that much) and sent them email but i didn't heard from them in a while.

The admins and the technical team know 100% that you are not the real owner of the account.   You can not even name the email address associated with the account you claim it's yours,   your whole story with "I've lost my phone so can't access it" is also a fabrication, as that account has never been accesed via mobile ( you had no way of knowing that so you assumed the phone story will fit your make belief story).



Kirito89,
Duckdice Support.

i never used desktop for gambling and the way you lying is full of confidence, i wish i was knew about this face of duckdicd before,
but hay bitchhh go to hell with that money. and i was not gona use your site for more gambling so yeah fk you and your fkn casino. soon you will face justice

[CryptSafe]

anyway duckdicd.io admins and technical team  deep know this  that i am the real owner but they took advantages of my setuations.

to Add more on a user suggestion, i decrease my expectations  as one of their admin was saying (ohh i see for 1.8 million wager and for losing 53k you are expecting that much) and sent them email but i didn't heard from them in a while.

The admins and the technical team know 100% that you are not the real owner of the account.   You can not even name the email address associated with the account you claim it's yours,   your whole story with "I've lost my phone so can't access it" is also a fabrication, as that account has never been accesed via mobile ( you had no way of knowing that so you assumed the phone story will fit your make belief story).



Kirito89,
Duckdice Support.

i never used desktop for gambling and the way you lying is full of confidence, i wish i was knew about this face of duckdicd before,
but hay bitchhh go to hell with that money. and i was not gona use your site for more gambling so yeah fk you and your fkn casino. soon you will face justice

Seems you are yet to agree to the fact that your case is likely near impossible. You have failed to provide minor requirements that proves you are the legit owner of the casino account. Providing the required details should not be a problem to you but you claimed you could not remember the email address you used for your own casino account. This is terrible that you could say such and how on earth do you want members here to aid in giving a voice to your course. If you notice, nobody has been commenting here because it seems you are likely not serious in getting your problem solved by not providing the details required of you.

[a581aa]

duckdice.io is not a legitimate bookmaker, is it? It's unbelievable that a professional live chat can lie. My account was closed for no reason. Customer service said I accidentally pressed logout. What a ridiculous lie. But all the money in my account was withdrawn by me, but I don’t deny it, 263 usdt mentioned that the account took several hours, and finally let me send an email to them to deal with it, and then told me that they don’t welcome such players. Finally say I have multiple accounts. In fact, there may be misunderstandings about multiple accounts. Finally, they close the chat window.

[Kirito89]

duckdice.io is not a legitimate bookmaker, is it? It's unbelievable that a professional live chat can lie. My account was closed for no reason. Customer service said I accidentally pressed logout. What a ridiculous lie. But all the money in my account was withdrawn by me, but I don’t deny it, 263 usdt mentioned that the account took several hours, and finally let me send an email to them to deal with it, and then told me that they don’t welcome such players. Finally say I have multiple accounts. In fact, there may be misunderstandings about multiple accounts. Finally, they close the chat window.

Hi, since I was the one who took your live support call I'll answer you here aswell.

Your withdrawal was approved and then your access to our services was removed.

You have failed to mention the multiple other accounts you've created to bypass the sportbets restrictions that were imposed on you due to arbitrage.  Multiple accounts which you've accessed from the same mobile device + laptop aswell as same money source.


You're also failing to mention how you were insisting you have no multiple accounts, and once I provided you some evidence to this fact,  you stated that you only wanted to "test" something out.







Kirito89

Duckdice Support.

[igumama]

duckdice.io is not a legitimate bookmaker, is it? It's unbelievable that a professional live chat can lie. My account was closed for no reason. Customer service said I accidentally pressed logout. What a ridiculous lie. But all the money in my account was withdrawn by me, but I don’t deny it, 263 usdt mentioned that the account took several hours, and finally let me send an email to them to deal with it, and then told me that they don’t welcome such players. Finally say I have multiple accounts. In fact, there may be misunderstandings about multiple accounts. Finally, they close the chat window.

Hi, since I was the one who took your live support call I'll answer you here aswell.

Your withdrawal was approved and then your access to our services was removed.

You have failed to mention the multiple other accounts you've created to bypass the sportbets restrictions that were imposed on you due to arbitrage.  Multiple accounts which you've accessed from the same mobile device + laptop aswell as same money source.


You're also failing to mention how you were insisting you have no multiple accounts, and once I provided you some evidence to this fact,  you stated that you only wanted to "test" something out.


https://i.ibb.co/L6vDFvD/arb.jpg




Kirito89

Duckdice Support.

this is not your first time accusing users with multiple accounts either its duckdice account or bitcointalk. you will call everyone you have multiaccount. Shame on duckdice.io theft Team

[a581aa]

duckdice.io is not a legitimate bookmaker, is it? It's unbelievable that a professional live chat can lie. My account was closed for no reason. Customer service said I accidentally pressed logout. What a ridiculous lie. But all the money in my account was withdrawn by me, but I don’t deny it, 263 usdt mentioned that the account took several hours, and finally let me send an email to them to deal with it, and then told me that they don’t welcome such players. Finally say I have multiple accounts. In fact, there may be misunderstandings about multiple accounts. Finally, they close the chat window.

Hi, since I was the one who took your live support call I'll answer you here aswell.

Your withdrawal was approved and then your access to our services was removed.

You have failed to mention the multiple other accounts you've created to bypass the sportbets restrictions that were imposed on you due to arbitrage.  Multiple accounts which you've accessed from the same mobile device + laptop aswell as same money source.


You're also failing to mention how you were insisting you have no multiple accounts, and once I provided you some evidence to this fact,  you stated that you only wanted to "test" something out.


https://i.ibb.co/L6vDFvD/arb.jpg




Kirito89

Duckdice Support.

The first thing I want to say is that I play on one deposit account and another account just to see if the odds are the same.
I play on my phone and my computer by logging into that deposit account because sometimes it's easier to go out and play on my phone.
And on the topic of arbitrage, I would say that if you are losing all the time, then there is no arbitrage at all, just like with deposits, everything will be fine
If when you win, then there are all kinds of behaviors, such as arbitrage multiple accounts to launder money.
Because you don't want to waste more work on top of losing users to find excuses, and of course no gambler will take the time to check out the losing users because it's not profitable for them at all.
It only touches you when the money is withdrawn, which is why you have to find all kinds of excuses to stop it, which of course is illegal. This kind of look is simply not fair, not formal, and feels like cheating everyone