How Are Players Going To Trust Casinos If They Don't Show Solid Evidence

[dothebeats]

If casinos wouldn't show any solid evidence of the players cheating, and would just mention some internal stuff that none of us can view without showing us any screenshots or logs of some sort then it's safe to say that it's best to put some initial suspicion on this casino. If they bothered showing evidence later down the line, and if it matches what the accusation is, that is the only time we can let our guard down BUT remember that these proofs can be tampered in one way or another.

Usually I don't bother with these accusations if it involves less than a hundred dollars. But if it's more than that, then it's time to bat an eye and question the company's legitimacy and trustworthiness. It's also worth reading the platform's ToS and check when they were updated because there have been casinos in the past that changed their ToS after an accusation has been thrown at them and people were quick to spot that one.

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[Bananington]

There are accusations that have or cannot be resolved because they always ended up with your words against their words, players show screenshots of your proofs and even take up or accept KYC but in casinos cases, they just hold on to their words that the player has cheated, manipulated or exploited a bug without showing strong evidence like screenshots of the log they just hiding in their defense that they cannot show proofs and add further to protect the integrity of their platform, so the accusations remain open.
Many casino's defenses are like that.

Some casino's have been in the business for long and have established themselves in the business gaining the trust of people over many years. They do not need to show solid evidence every now and then for every case every time they have an issue with a customer. These casino's know this, so they take it as an advantage that since there is the fact that they have been in the business for long, their word should be enough against your word because the case may most likely not cost them too much.

[robelneo]

There are accusations that have or cannot be resolved because they always ended up with your words against their words, players show screenshots of your proofs and even take up or accept KYC but in casinos cases, they just hold on to their words that the player has cheated, manipulated or exploited a bug without showing strong evidence like screenshots of the log they just hiding in their defense that they cannot show proofs and add further to protect the integrity of their platform, so the accusations remain open.
Many casino's defenses are like that.

Usually, when there is a dispute between a player and a casino where a lot of cash is involved, Casinos will do everything to prove they are right and will hold up with the player's funds until they solve the process. This is a dull process that only affects the player. Unfortunately, Casinos have their ToS's in place to keep them protected against this sort of issue. Bear in mind that the final user is always the weakest link and when in disputes, casinos tend to have their way.

I agree the casinos always have their TOS to protect them, you are playing in their territory it's their rules that matter,  in fact some casinos have it in their TOS that they cannot divulge their tracking system because of possible exploits, and the players can upload as many proofs as he can but the casino will just hide behind their TOS without giving anything, so the issue has no closure but the casino is in a losing end if the accusation is not resolved because its a reference for players on his decision if he will play in that casino or not.

[YOSHIE]

Many casino's defenses are like that.

As far as i know online casinos have different rules, KYC systems, betting, special services, multi-accounts and so on, that's the thing, every online casino/operator has a feature and detects problematic users, maybe only the casino and the users know about it.

For that, most of the casinos prefer Curacao license, aim to be able to control everything, they offer.
Curacao Online Gambling License.

Curacao eGaming provides technical and financial support for the online gambling industry. Some of these services include dedicated services, private cloud servers, international finance, and help with other matters related to running an online casino.

So, in the various accusations by users against certain online casinos, maybe some have a point or maybe some just express feelings of disappointment and frustration caused by various factors by their own actions.

What happens to online casinos is not much different from what happens in land-based casinos in general, users can do anything outside of their control with certain factors, what is clear is that the casino knows more about everything that happens to the user, regardless of whether the accusation is true or false.

[len01]

In this case, it's actually more a gambling site that really has the intention to cheat. as is the case which has frequently occurred several times and this gambling platform is relatively new and does not yet have any reputation.
different from gambling sites that already have a good reputation. even though they didn't provide proof with screenshots or other valid evidence, they must have other intentions that indeed the problem cannot be published. sometimes a problem that exists in gambling cannot be published just for the safety of the gambling platform. I mean if it is published they are afraid that another fraudster will try to find loopholes in the problem so that more complicated problems will arise later.

[qwertyup23]

There are accusations that have or cannot be resolved because they always ended up with your words against their words, players show screenshots of your proofs and even take up or accept KYC but in casinos cases, they just hold on to their words that the player has cheated, manipulated or exploited a bug without showing strong evidence like screenshots of the log they just hiding in their defense that they cannot show proofs and add further to protect the integrity of their platform, so the accusations remain open.
Many casino's defenses are like that.

If that were the case, then this is the fault of the online casino website. If they fail to show cause on why a person has been prohibited from their website, then this will definitely toll on the reputation of that website. If that were to happen, their reputation will be destroyed, thereby decreasing the trust and its player base. That is why, it takes years to gain the trust of an audience and one simple mistake to ruin everything.

That is why, if you have a problem regarding a certain casino and you have proof to the contrary of their claim, then post it here for everyone to see. This will alert the community in order to avoid that website which in overall help in preventing similar situations from happening.

[crzy]

There are accusations that have or cannot be resolved because they always ended up with your words against their words, players show screenshots of your proofs and even take up or accept KYC but in casinos cases, they just hold on to their words that the player has cheated, manipulated or exploited a bug without showing strong evidence like screenshots of the log they just hiding in their defense that they cannot show proofs and add further to protect the integrity of their platform, so the accusations remain open.
Many casino's defenses are like that.

You have your point here, the site should start disclosing the reason why you got banned or got your funds in trouble, if you have the proof of legality there should be no problem. Having a good reputation is not easy to achieved, and if that site values the importance of every gamblers they will show it and explain to you the main reason why got into that trouble, I'm sure they have the reason but yeah its hard to trust them if they are not going to release some proof, accusations of dishonestly will be there as well.

[coin-investor]

In this case, it's actually more a gambling site that really has the intention to cheat. as is the case which has frequently occurred several times and this gambling platform is relatively new and does not yet have any reputation.

New casinos should prove that their accusations of cheating are true because they have not yet established their reputation and new casinos are not at a level yet that gained the trust of the gambling community

different from gambling sites that already have a good reputation. even though they didn't provide proof with screenshots or other valid evidence, they must have other intentions that indeed the problem cannot be published. sometimes a problem that exists in gambling cannot be published just for the safety of the gambling platform. I mean if it is published they are afraid that another fraudster will try to find loopholes in the problem so that more complicated problems will arise later.

This is why there is no closure on the accusations the accusers will not lock the thread and everything depends on the appreciation of the gambling community on who is telling the truth or lying, many of us can't tell who is lying because the casino needs to protect the integrity of their platform for a possible exploit, we can all just assume and speculate.

[Agbe]

There are accusations that have or cannot be resolved because they always ended up with your words against their words, players show screenshots of your proofs and even take up or accept KYC but in casinos cases, they just hold on to their words that the player has cheated, manipulated or exploited a bug without showing strong evidence like screenshots of the log they just hiding in their defense that they cannot show proofs and add further to protect the integrity of their platform, so the accusations remain open.
Many casino's defenses are like that.

They have been always different dramas in the forum based on casino refusal to pay gamblers of their wins. There are a lot of casinos which can be trusted and a lot that can not be trusted. Casinos have no too much evidence to show before gamblers register and start gambling. The main thing I will advise is that when registering for a new casino to gamble, do not deposit big amount but first check their minimum deposit and deposit that amount and start your gambling for like one or two weeks or more to see if the casino website is legit. If they can pay without delay when wins a slot or a dice game or others. There are some casinos that are for scamming people so if you deposit a big amount of money. They might even block you.

[ethereumhunter]

The casino should indeed be able to show evidence if a player is cheating to get a win. And while the player may provide evidence that the casino is fraudulent, the casino may provide other evidence showing that the casino is not at fault in this matter.

But cases of accusations like that are sure to exist for every casino, whether real or fake because we also don't know what happened between the casino and the player. We are only given evidence from players and casinos but the rest only the casinos and players know what really happened.

[virasisog]

Any casino could do such a thing so we should be wise and skeptical in choosing a trusted and reputable casino right from the beginning. We must be playing with the right casino to avoid cases like this because reputable casinos won't ruin their reputation because of unsolved issues. They will surely provide evidence because the trust rate of the community is a big deal to them. The choice of the casino has a big impact on our gambling journey so researching our tatargetasino will always be a good starting move.

[Coin_trader]

There are accusations that have or cannot be resolved because they always ended up with your words against their words, players show screenshots of your proofs and even take up or accept KYC but in casinos cases, they just hold on to their words that the player has cheated, manipulated or exploited a bug without showing strong evidence like screenshots of the log they just hiding in their defense that they cannot show proofs and add further to protect the integrity of their platform, so the accusations remain open.
Many casino's defenses are like that.

It’s against there user privacy to show the proof of user game data such as IP and bets to the public however they can do this if the user requested it to be public like what Steve did when some user is complaining about there account being lock while this user is connected through other account that was banned before by showing the email address of the user.

Also there’s Askgambler who handle this kind of case accept all the evidence both casino and user to check it by themselves privately. I believe most of the user proof is just there balance and bet history while it’s always denied when casino show proofs of cheating such as same IP or email to other account that already ban.

[panjul07]

There are accusations that have or cannot be resolved because they always ended up with your words against their words, players show screenshots of your proofs and even take up or accept KYC but in casinos cases, they just hold on to their words that the player has cheated, manipulated or exploited a bug without showing strong evidence like screenshots of the log they just hiding in their defense that they cannot show proofs and add further to protect the integrity of their platform, so the accusations remain open.
Many casino's defenses are like that.

As long as I know most casino do not reveal the evidences publicly, but as players, anyone can ask them to prove their words.
If someone did not do something wrong but the casino accuse him as breaking the rules, reputable casinos should prove it not just by words but with real evidence.
Anyway we should not generalize that many casinos do such thing as what you said here.
Luckily I have never experienced any issue in all casinos where I used to play, so I still trust them all (at least till this time).

[cabron]

There are accusations that have or cannot be resolved because they always ended up with your words against their words, players show screenshots of your proofs and even take up or accept KYC but in casinos cases, they just hold on to their words that the player has cheated, manipulated or exploited a bug without showing strong evidence like screenshots of the log they just hiding in their defense that they cannot show proofs and add further to protect the integrity of their platform, so the accusations remain open.
Many casino's defenses are like that.

As long as I know most casino do not reveal the evidences publicly, but as players, anyone can ask them to prove their words.
If someone did not do something wrong but the casino accuse him as breaking the rules, reputable casinos should prove it not just by words but with real evidence.
Anyway we should not generalize that many casinos do such thing as what you said here.
Luckily I have never experienced any issue in all casinos where I used to play, so I still trust them all (at least till this time).

When the accusation is not marked solved then there is doubt left for the caustious users. It becomes a reason why players have concerns about the fairness and integrity of online casinos, particularly if the casino does not show solid evidence of its fairness. It doesn't help players feel confident in their operations.

Not all of them. Unsuspecting players would always assume that casinos are clean and fair when no reputable high-ranked user taints thier reputation.

[Yatsan]

Many casino's defenses are like that.

Probably you are on the wrong casino to play with. Gambling sites which has a good reputation would take actions with necessity and that includes providing proof and explanation if a player violated something, as well as with withdrawal or payment transactions. And that would characterize evidence of a certain action. I suggest moving to others; there are plenty of online gambling sites which are not having major issues regarding what OP have mentioned. If they would depend with a vague statement, then that is where the problem starts for them. The players has rights to know what they did wrong and for them to make use of it in order to change what's wrong on their end  Again, if you're suspiscious of a gambling site, observe and avoid if things would get worse..

[molsewid]

There are accusations that have or cannot be resolved because they always ended up with your words against their words, players show screenshots of your proofs and even take up or accept KYC but in casinos cases, they just hold on to their words that the player has cheated, manipulated or exploited a bug without showing strong evidence like screenshots of the log they just hiding in their defense that they cannot show proofs and add further to protect the integrity of their platform, so the accusations remain open.
Many casino's defenses are like that.

That's too bad, maybe you should gather more proofs and state the name of that casino, if that thing happens many people experience the same thing as well maybe someone did not file a complain about this that's why they keep doing that thing because no one try to go against them. We should also read TOS we might fail to obey the rules of the game that's why they accused you for such things.

[Yogee]

.... but in casinos cases, they just hold on to their words that the player has cheated, manipulated or exploited a bug without showing strong evidence like screenshots of the log they just hiding in their defense that they cannot show proofs and add further to protect the integrity of their platform, so the accusations remain open.
Many casino's defenses are like that.

Some information are just too confidential or sensitive that these casinos would rather wait for a court summon to present them as part of their defense. Sometimes these casinos also respond to the request of "artbitration" platforms like askgambler and casinoguru. It's just how they chose to handle most of the accusations against them and you don't have to like or trust them for that.

[pixie85]

It usually comes down to the numbers.

If a casino gets a lot of unresolved accusations, eventually people will begin to lose trust in them.

The reactions will go from "unresolved? it's probably a cheat attempt by the player" to "there's something going on with that casino because it's a 5th time someone complains this week"
Trust me, the community works even when there's not enough solid evidence against a casino a lot of accusations can change how people see the business.

[TimeTeller]

It usually comes down to the numbers.

If a casino gets a lot of unresolved accusations, eventually people will begin to lose trust in them.

The reactions will go from "unresolved? it's probably a cheat attempt by the player" to "there's something going on with that casino because it's a 5th time someone complains this week"
Trust me, the community works even when there's not enough solid evidence against a casino a lot of accusations can change how people see the business.

And with those unresolved issues, will give a hint to players that the casino is not worth going to.
People talk and if the snapshots are valid, they are more than enough to give a warning signal not to play on that casino.
If you are a player who does the job of searching and reading the reviews, you may be saved from scam casinos.
It is how the casino reacts and resolves the matter on hand, and players can see if they are fair or just looking for an scapegoat.

[dothebeats]

It usually comes down to the numbers.

If a casino gets a lot of unresolved accusations, eventually people will begin to lose trust in them.

The reactions will go from "unresolved? it's probably a cheat attempt by the player" to "there's something going on with that casino because it's a 5th time someone complains this week"
Trust me, the community works even when there's not enough solid evidence against a casino a lot of accusations can change how people see the business.

This is one.

If casinos can't really solve such problems within their platform, that just goes to show that they are incapable of handling such concerns and therefore shouldn't be trusted with any money at all. Players should be able to enjoy their time in the casino, and these unresolved problems will only make them feel uneasy in playing on that platform.

And I agree that the community will usually watch each other's backs against a casino that has had a lot of repeat cases in such a short span of time. If the same issues keep on being brought forth against a casino, that just means that there's really something going on that needs to be checked, and that players should be more cautious in dealing with that casino. The warnings will come from within the community, with or without solid evidence, as long as the numbers of similar cases pile up.