How Are Players Going To Trust Casinos If They Don't Show Solid Evidence

[Saisher]

There are accusations that have or cannot be resolved because they always ended up with your words against their words, players show screenshots of your proofs and even take up or accept KYC but in casinos cases, they just hold on to their words that the player has cheated, manipulated or exploited a bug without showing strong evidence like screenshots of the log they just hiding in their defense that they cannot show proofs and add further to protect the integrity of their platform, so the accusations remain open.
Many casino's defenses are like that.

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[BitDane]

I think  it is the casinos problem to gain the trust of the players.  In case there is dispute between casino and players, the one who has the strong evidence get the sympathize of the readers and players.  If the casino is just randomly throwing accusation to save funds that is supposed to be withdrawn by the player, they will suffer and possibly would even have a greater loss because of their reputation of being unjust and players moving away from their platform because of trust issues.

[goinmerry]

It depends on how the casino is responding to queries and complaints thrown at them.

We can't generalize it here as we really need a reference in order for us to analyze the situation.

We do have the common sense to know if the gambling site is doing crap responses to their users. Let's decide after reading a certain complaint thread.

[AmoreJaz]

I think  it is the casinos problem to gain the trust of the players.  In case there is dispute between casino and players, the one who has the strong evidence get the sympathize of the readers and players.  If the casino is just randomly throwing accusation to save funds that is supposed to be withdrawn by the player, they will suffer and possibly would even have a greater loss because of their reputation of being unjust and players moving away from their platform because of trust issues.

this is why we have scam accusations board. if the player posted valid proofs, members here are supporting the flag. unless, the casino itself resolved the matter on hand. users here can identify if the casino is making excuses and don't want to pay their player. however, on the other hand, we can also see if the player himself is just exhausting money from the casino using alibis or throwing unsupported accusations. either way, we can easily spot who is telling the truth or just lying about the situation on hand. you can only trust casinos if they are resolving their issues in fair and prompt manner.

[Wexnident]

It depends. It's not like they can show the evidence they gathered if it's going to implicate them more, whether said implications were due to how they got it or the content of the evidence, but anyway, I reckon they can't simply show it like that. In most cases, I usually just observe how they handle a case, whether they outright ignore it, answer the questions with as much detail and evidence as possible, or simply chalk it up with the user throwing empty words at them.

I also judge them based on the proof the accusations first presented though. In most cases I reckon they just avoided something, created a new account, got banned for avoiding bans like that, and immediately assumed that it was the casinos fault and not theirs.

[Hispo]

It is a matter of reputation and track record a casino has and also the fact whether the games are provably fair or not.
It is important to be able to distinguish someone abusing the casino system  from selective scamming or defrauding and that is difficult, if we do not have enough information from both parts. Keeping an eye on this thread, to learn about other's view on this...

[Cryptomiles1]

That's why before anyone starts dealing with any casino sites he should be very mindful also him or she should be able to gain trust from them before going further to make account with such people. Hence if there's any case or issues they user should be very smart enough to have some evidence maybe while dealing with them or could be during their conversation with them he could screenshots and save them as the evidence. Lastly to make sure he reads their ToS I think that is the most important aspect of any gambling site.

[Don Pedro Dinero]

You have to think that even if a casino is honest and does things right, which is what happens in almost all cases, at least the ones we see advertised on this forum, there are always those who accuse them of cheating to see if they get something out of it or because the players themselves do not recognise that they have cheated.

What you say is nothing new, OP, we have accusations every week, but very few demonstrations of wrongdoing by casinos. In general the casinos we see on this forum do things right and the proof of this is all the forum users who use them regularly and do not complain.

[uneng]

If a casino adds many accusations on their history without properly addressing each of them, you should avoid that casino at all costs, because it's a clear signal they are a shady service provider. On long run casinos which cheat on their players to not pay them the won prizes properly don't survive on this industry, because with so many different platforms available, gamblers are just going to put them aside and move to a more reputable casino where users give positive feedbacks and have positive experiences. So don't worry too much about this issue. There will be always legit and scammy services, all you have to do is to check where you are going to deposit your money before doing so.

[bittraffic]

For users who have had negative experiences in the past, it can be hard to trust online casinos, and then online users read those experiences also.
There are a few to consider like checking if the casino is licensed and regulated as well by authority.
Read some comments about the casinos also somehow you can find out where the crypto community finds the casino reputable.

In here, you already know they are not trustworthy when they don't respond to accusations.

[joeperry]

Actually their reason not to show the evidence is valid as it would probably affect the integrity of their platform but not always, some gambling sites would literally just use that reason to avoid showing evidence (Assuming there's one). That's why it is important to check some open scam accusation even from reputable gambling sites as you'll never know, even the known gambling sites are capable of doing some sketch works.

Regards with your question. As a player, we can't do anything but to trust the casinos where we are playing as that's the only key for us to use their platform.

[OgNasty]

With how crypto-centric most of the casinos are that we see around here, it is amazing that more don't offer cryptographic proof of their games being honest.  It seems like this should be a huge selling point amongst crypto casinos, but I'm not sure I ever see such a thing.  The same goes for proof of reserves.  I have no reason to believe that any crypto casinos are playing fast and loose with customer funds, but it still would be nice of them to use the tools that crypto offers to go above and beyond for their customers.  You rarely see crypto actually used for transparency these days.

[Vaskiy]

It is a matter of reputation and track record a casino has and also the fact whether the games are provably fair or not.
It is important to be able to distinguish someone abusing the casino system  from selective scamming or defrauding and that is difficult, if we do not have enough information from both parts. Keeping an eye on this thread, to learn about other's view on this...

Agreed, it is to be noted. One should know to differentiate the proper accusation as well as the accusation created to demolish the trust particular casino have gained through its years of service. For now it is the provably fair system that makes a casino trustworthy. Apart from this, the reviews from the users too gives trust, because only through the users they can stand long in the business.

[klidex]

There are accusations that have or cannot be resolved because they always ended up with your words against their words, players show screenshots of your proofs and even take up or accept KYC but in casinos cases, they just hold on to their words that the player has cheated, manipulated or exploited a bug without showing strong evidence like screenshots of the log they just hiding in their defense that they cannot show proofs and add further to protect the integrity of their platform, so the accusations remain open.
Many casino's defenses are like that.

But not all casinos have such defenses, because somehow it can undermine the trust of users and damage the reputation of the casino.
If indeed the casino has a wise team, then every complaint and problem experienced by users will be resolved properly without having to throw unclear statements of accusations against users.
Maybe there are some casinos that do this but I'm sure they are not trusted casinos and have a lot of users in them.

[Cryptomultiplier]

The first thing to put in mind when dealing with any casino is that they are a money making business. They make their monies from customers losses, hence why it might be quite difficult to win a case against them.
I do also think that knowing and using the proper channels to report cases of unfairness should be a top priority before one chooses a casino to game with.
It is more than just KYC, because once your trust is gotten and bet is placed, you are at their mercy and when it is worst is if there is no customer care responsible enough to give a soothing response.
No one should trust a casino without legit channels to communicate with the management and also, regulatory agencies who sanction these casinos should be an open secret to the public/users.

[Jating]

There are accusations that have or cannot be resolved because they always ended up with your words against their words, players show screenshots of your proofs and even take up or accept KYC but in casinos cases, they just hold on to their words that the player has cheated, manipulated or exploited a bug without showing strong evidence like screenshots of the log they just hiding in their defense that they cannot show proofs and add further to protect the integrity of their platform, so the accusations remain open.
Many casino's defenses are like that.

And that is why we have casino's on the top tier as far as reputation goes and majority of us uses them here. So it's really up to you, even if the top tier casinos have accusations, depends whether you want to trust and use their system just because of this accusations.

And I'm not sure, I don't have the numbers but usually those who accused casinos have been caught red handed with cheating and yet they don't want to admit that and still pursue the case, just saying.

[piebeyb]

actually it depends on how the complaint is alleged by the user, sometimes the user usually violates the casino rules therefore the casino never responds to the things that have been explained before, in fact why do you need to look at the casino's reputation before playing and make sure you don't break the casino rules you will be fine playing there without any problem

[mu_enrico]

For chance games, we have the provably fair system, which as long as you know how it works and how to verify, you don't have to trust the provider. For other games, it pretty much requires trust and the provider can single-handedly reject your winnings without giving proof as per their TOS. So what makes their software trusted, well, they have to comply with the regulator or lost their license. It's pretty straightforward for table or chance games, so I rarely see a problem with trust. I also rarely see a casino that rejects withdrawal from chance games wins.

For sports betting, it's a completely different situation as there are syndicates and all sorts of abusers. I'd say 99% of complaints/scam accusations were sports betting issues. Since I don't play sports betting, I still pretty much enjoy playing games whether it's hash games or 3rd party games without trust issues. Regarding to the evidence, sometimes they have it, but they just don't want to disclose the data/method to outsmart the abusers. It's like playing a cat-and-mouse game.

But sure you can't take their reason at face value. You should use common sense and ask the question of whether casino A with sponsorship here and there worth hundreds of thousands/millions of dollars will cheat a customer for a $100 or $1,000 withdrawal.

[goaldigger]

There are accusations that have or cannot be resolved because they always ended up with your words against their words, players show screenshots of your proofs and even take up or accept KYC but in casinos cases, they just hold on to their words that the player has cheated, manipulated or exploited a bug without showing strong evidence like screenshots of the log they just hiding in their defense that they cannot show proofs and add further to protect the integrity of their platform, so the accusations remain open.
Many casino's defenses are like that.

If there's a legit proof for the claims and yet the site insist that you violated their rules even without showing their own evidence, I guess you can't trust that site anymore because any time, they can freeze someone's account and have the same scenario, this is too bad to those who are playing honestly and losing a lot of money already. There are site that didn't care that much about the accusation here in the forum, its sad because they can't even address the problem and yet they are still here. This is beyond our control, just avoid those site as much as possible, top site should be more professional when it comes to handling this kind of situations.

[Blawpaw]

There are accusations that have or cannot be resolved because they always ended up with your words against their words, players show screenshots of your proofs and even take up or accept KYC but in casinos cases, they just hold on to their words that the player has cheated, manipulated or exploited a bug without showing strong evidence like screenshots of the log they just hiding in their defense that they cannot show proofs and add further to protect the integrity of their platform, so the accusations remain open.
Many casino's defenses are like that.

Usually, when there is a dispute between a player and a casino where a lot of cash is involved, Casinos will do everything to prove they are right and will hold up with the player's funds until they solve the process. This is a dull process that only affects the player. Unfortunately, Casinos have their ToS's in place to keep them protected against this sort of issue. Bear in mind that the final user is always the weakest link and when in disputes, casinos tend to have their way.