Sportsbet.io took my money

[Jumpy192]

I opened up an account with Sportsbet.io and deposited about 250 dollars worth of bitcoin, after I had won my bet I tried to withdraw and it did not let me. Eventually the team wanted me to KYC which I did successfully. After a couple of days, they replied that I had used a double spent on my bitcoin and took my winnings and my deposit. I tried emailing them again because this was 100 percent not true but they have not been responding to me. The day I deposited my bitcoin there was a backlog on the blockchain. Eventually I sent the same transaction again so that it could be confirmed quicker. But this ended up getting my money taken. I have only heard good things about sportsbet.io and it sucks that this happened to me. Most of my friends and even my girlfriend had an account with them that works fine. Of course it?s me that got the crap end of the stick. My username is jumpy192

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[LoyceMobile]

Why would double spending be a problem? Do they accept zero confirmation deposits? If so, that's dumb. If not, they didn't risk anything from your double spent deposit.

[Jumpy192]

Ah I don't know. I used to bet with stake and they did not mind double spending. I Messaged sportsbet.io on here and finally have someone looking at it so fingers crossed. Literally nothing bad to say about the site because its the only site my friends use... Until I opened up my own account. My shit luck man.

[ryzaadit]

Took your winning from my perspective is wrong.

First of all, I also have some experience "double-spending" to make the transaction getting fast because the fee it's to small. The casino is "Roobet", however the system Roobet it's self cannot handle double spending.

Make the first transaction still on their log-record deposit since they accepted balance can be credited with 0 confirmation and to be withdraw the transaction must have 1 confirmation. It's also make a problem for me.

But they handle is good, manually remove the first one and I can withdraw my money without KYC or anything. I think "Sportbet" should try to look first the case, for what-case user do the double spending.

[Jumpy192]

Well thats what happened. I sent bitcoin during a backlog. My wallet sent it with a low fee and I sent it again after 4 hours of waiting for a confirmation. That's why i dont understand why they have just closed my account and wont answer my emails. This happened around christmas so I have given them ample time to respond. It sucks that they just claim that I double spent and get to keep the money.

[hosseinimr93]

Well thats what happened. I sent bitcoin during a backlog. My wallet sent it with a low fee and I sent it again after 4 hours of waiting for a confirmation.

So, you bumped transaction fee using RBF feature. Right?
When you bump the fee, the original transaction is replaced with a new one paying more transaction fee.
Sportsbet probably credited your balance once they saw your unconfirmed transaction. When you bumped the fee, that transaction became invalid and they thought that you are trying to cheat them.
Since the replacing transaction was made to sportsbet, you didn't cheat them. You should contact their support and explain this to them.

Maybe for increasing the transaction fee, your wallet decreased the output value and this caused the amount received by sportsbet to be lower than the amount they credited to your account.
Did you send exactly the same amount as the original transaction to sportsbet in your second transaction?

[jeremypwr]

Hi Jumpy192,
You should PM Steve; he's the guy that will be able to help you.

[Jumpy192]

Yea. Same exact amount. Just replaced the fee. I explained everything to them and was truthful throughout the proccess. I even went through the KYC proccess and passed that. They first accused me of multiaccounting. They accused me of 5 accounts, 4 of which I knew absolutly nothing about. The fifth one is my brothers account. Who is the person that told me to  switch sportsbooks. After that accusation was done they accused me of doublespending. I was 100 percent truthful throughout the KYC proccess.

[Oshosondy]

I will advice you not to increase the fee anytime you are paying for something, once the fee has been increased, the transaction would be replaced and with new transaction ID. This can confuse the person or the site that you are paying. Explain to their customer care, if true that you double spend the transaction and you still send the same amount, Sportbet should give you your money and the winning.

[Fivestar4everMVP]

Well, just cross your fingers, your money is not lost as long as all you've said here is the truth, sportsbet.io is popular around here and also know for their good reputation, I believe they wouldnt want to stain that, your money will be credited back to you, just allow them some time to really clarify things themselves and be sure you were trying to cheat them, I believe they wil see it, the blockchain is transparent and open for all to see, and no one can utter the data on it, this should stand as your witness.

You've brought the issue to the right place, and be rest assured you will get your money credited back to you once they verify and confirm all that you've said here.

[Jumpy192]

I will advice you not to increase the fee anytime you are paying for something, once the fee has been increased, the transaction would be replaced and with new transaction ID. This can confuse the person or the site that you are paying. Explain to their customer care, if true that you double spend the transaction and you still send the same amount, Sportbet should give you your money and the winning.

I am hoping so but I have seen some not so good stories on here. Fingers crosses

[swogerino]

Sportsbet is one of the reputable casinos in here,once they verify everything you say and the best person is Steve as already mentioned here,I am sure that you will get all your money back,deposited amount plus winning amount.The casino where you have chosen to play would surely not blow up their reputation for that ridiculous amount,however it is the first time I see some reputable casino asking KYC for such a ridiculous amount like 250 dollars,as far as I remember I used to withdraw 1000 dollars here at Sportsbet a couple of years ago without a single problem,most likely laws have changed as I don't see any other reason for them to do so.

[Jumpy192]

Sportsbet is one of the reputable casinos in here,once they verify everything you say and the best person is Steve as already mentioned here,I am sure that you will get all your money back,deposited amount plus winning amount.The casino where you have chosen to play would surely not blow up their reputation for that ridiculous amount,however it is the first time I see some reputable casino asking KYC for such a ridiculous amount like 250 dollars,as far as I remember I used to withdraw 1000 dollars here at Sportsbet a couple of years ago without a single problem,most likely laws have changed as I don't see any other reason for them to do so.

I thought that the KYC was odd as well. I at first resisted in doing it but saw that I would not be able to have an account with them if I did not. So I went ahead and went through the process. I really never expected them to close my account and take the entire balance. I really hope it was some mistake or a mixup because I do understand that they would not blow up there reputation for that amount.

[swogerino]

Sportsbet is one of the reputable casinos in here,once they verify everything you say and the best person is Steve as already mentioned here,I am sure that you will get all your money back,deposited amount plus winning amount.The casino where you have chosen to play would surely not blow up their reputation for that ridiculous amount,however it is the first time I see some reputable casino asking KYC for such a ridiculous amount like 250 dollars,as far as I remember I used to withdraw 1000 dollars here at Sportsbet a couple of years ago without a single problem,most likely laws have changed as I don't see any other reason for them to do so.

I thought that the KYC was odd as well. I at first resisted in doing it but saw that I would not be able to have an account with them if I did not. So I went ahead and went through the process. I really never expected them to close my account and take the entire balance. I really hope it was some mistake or a mixup because I do understand that they would not blow up there reputation for that amount.

I am sure this will be clarified really soon,do not worry,Sportsbet has been here from a lot of time and as I said they are from the reputable ones with many members here choosing them as their favorite sport betting provider.Most likely is a human mistake,the guy/girl of the support team should have been scared by that change of transaction Id and he opted to go that way by blocking you until everything is clarified.I think once Steve checks the matter it is going to be fixed really soon,as long as you have told the truth and I have no reason to believe why would you make up such story.

[Fivestar4everMVP]

however it is the first time I see some reputable casino asking KYC for such a ridiculous amount like 250 dollars,as far as I remember I used to withdraw 1000 dollars here at Sportsbet a couple of years ago without a single problem,most likely laws have changed as I don't see any other reason for them to do so.

I can guarantee you that no laws changed, they probably asked OP to KYC because of the current issue OP is complaining about here, a casino can ask a gambler to KYC even if it's $10 the gambler deposited, and the casino thinks or feels the gambler is trying to cheat their system, probably due to some activities they found or noticed in the gamblers account..

So personally, I am not surprised OP was asked to KYC to withdraw his winning which I believe the $250 he deposited was part of, due to the casino misunderstood the reason op did the double spend transaction, sportsbet.io eventually thought OP was a cheater, which is why he was asked to KYC.

[Wakate]

I will advice you not to increase the fee anytime you are paying for something, once the fee has been increased, the transaction would be replaced and with new transaction ID. This can confuse the person or the site that you are paying. Explain to their customer care, if true that you double spend the transaction and you still send the same amount, Sportbet should give you your money and the winning.

I am hoping so but I have seen some not so good stories on here. Fingers crosses

You don't have to bother too much because you will sure get your funds back if what you had written is true. You know sometimes we can be prone to make mistakes and this is usually due to misconception of how see the matter.
Finger cross...try as much to pm Steve so that he can help you resolve the differences you have with the other customer care representatives you had conversed with. This is a serious matter since there is an evidence to back all your claims. Relax and await other significant responses.

[Easteregg69]

I opened up an account with Sportsbet.io and deposited about 250 dollars worth of bitcoin, after I had won my bet I tried to withdraw and it did not let me. Eventually the team wanted me to KYC which I did successfully. After a couple of days, they replied that I had used a double spent on my bitcoin and took my winnings and my deposit. I tried emailing them again because this was 100 percent not true but they have not been responding to me. The day I deposited my bitcoin there was a backlog on the blockchain. Eventually I sent the same transaction again so that it could be confirmed quicker. But this ended up getting my money taken. I have only heard good things about sportsbet.io and it sucks that this happened to me. Most of my friends and even my girlfriend had an account with them that works fine. Of course it?s me that got the crap end of the stick. My username is jumpy192

Wager requirements, Surprise KYC and no prolonged playtime. That is real gambling. Your broker will go thief on you if you think you can just walk in and take the money.

[Fortify]

Sportsbet is one of the reputable casinos in here,once they verify everything you say and the best person is Steve as already mentioned here,I am sure that you will get all your money back,deposited amount plus winning amount.The casino where you have chosen to play would surely not blow up their reputation for that ridiculous amount,however it is the first time I see some reputable casino asking KYC for such a ridiculous amount like 250 dollars,as far as I remember I used to withdraw 1000 dollars here at Sportsbet a couple of years ago without a single problem,most likely laws have changed as I don't see any other reason for them to do so.

I thought that the KYC was odd as well. I at first resisted in doing it but saw that I would not be able to have an account with them if I did not. So I went ahead and went through the process. I really never expected them to close my account and take the entire balance. I really hope it was some mistake or a mixup because I do understand that they would not blow up there reputation for that amount.

I am sure this will be clarified really soon,do not worry,Sportsbet has been here from a lot of time and as I said they are from the reputable ones with many members here choosing them as their favorite sport betting provider.Most likely is a human mistake,the guy/girl of the support team should have been scared by that change of transaction Id and he opted to go that way by blocking you until everything is clarified.I think once Steve checks the matter it is going to be fixed really soon,as long as you have told the truth and I have no reason to believe why would you make up such story.

There is nothing strange about asking for KYC and judging by a few unrelated posts recently, there are some groups that like to target casinos & sportbooks for abusive purposes. Not that it seems to be the case here, but sometimes if you're from a certain region then unfortunately you can get caught up in more stringent checks due to other people who are taking advantage in the same region. In fact it is often a legal requirement for these companies, if they are operating from stronger jurisdictions, that they gather such information for the financial regulators. They may have lots of different triggers that cause them to ask for such validation but eventually it is likely to happen.

[shasan]

I opened up an account with Sportsbet.io and deposited about 250 dollars worth of bitcoin, after I had won my bet I tried to withdraw and it did not let me. Eventually the team wanted me to KYC which I did successfully. After a couple of days, they replied that I had used a double spent on my bitcoin and took my winnings and my deposit. I tried emailing them again because this was 100 percent not true but they have not been responding to me. The day I deposited my bitcoin there was a backlog on the blockchain. Eventually I sent the same transaction again so that it could be confirmed quicker. But this ended up getting my money taken. I have only heard good things about sportsbet.io and it sucks that this happened to me. Most of my friends and even my girlfriend had an account with them that works fine. Of course it?s me that got the crap end of the stick. My username is jumpy192

There should have no issue regarding the KYC as they have the right to take your KYC document to verify your identity. But double spending should have no problem for them. So, they will not/ they cant stuck your fund for double-spending. But if you reject your deposit/try to reject your deposit by double spending fee then they can disable all access to their site. And also, you have not provided any evidence about your accusation. Would you like to provide further information about the accusation? I become surprised when I see a new account creates this type of accusation without providing any evidence. The incident happened like> search on google>get the link of the forum>post accusation on the forum. And these types seem to me like a fake accusation.

[dothebeats]

Yea. Same exact amount. Just replaced the fee. I explained everything to them and was truthful throughout the proccess. I even went through the KYC proccess and passed that. They first accused me of multiaccounting. They accused me of 5 accounts, 4 of which I knew absolutly nothing about. The fifth one is my brothers account. Who is the person that told me to  switch sportsbooks. After that accusation was done they accused me of doublespending. I was 100 percent truthful throughout the KYC proccess.

What I don't understand is why they would ban you of double-spending if both transactions are directed to their addresses anyway? That doesn't make a lot of sense. I have read your new post regarding this issue and it seems that they are no longer responding to your concerns. I guess the only thing that you can do now is wait since you already notified one of their reps here in the forum, and hopefully get an answer that is fair and just to you. Sending them a flurry of messages would likely just annoy them, so maybe just wait before you send another one.