HitBTC ATTENTION

[glebredbull]

Hello!
Anyone faced with this?
I don't know how this is possible, but it looks like they just decided to rob me.


Long correspondence with support, they ask me : source of funds of the transaction.

I provided, they (HitBTC) and recive answer -

Dear Trader,

Thank you for all the information you provided. We have reviewed the submitted documents and found that in order to complete the verification process we need to set up a Skype call with you.



And !!! After skype call i recived now new message -

We have thoroughly reviewed all the information you have provided and we regret to inform you that, unfortunately, we will not be able to proceed any further until the actual source of funds of the transaction in question is provided.

The question is, are you okay? Do you accept documents and then reject them yourself?

Unblock my account, I provided everything I could - photos of documents, bank statments, there was a dialogue on Skype and etc.

And now it seems that in order to steal from me you have decided to cancel the document, which you have already matched?

What should I do?

https://www.reddit.com/r/hitbtc/comments/10l4cc0/hitbtc_and_kyc/

[salad daging]

HitBtc exchange is a very shady exchange there have been many accusations about this exchange you should be aware of it.

You can see from searching about Hitbtc on this board : https://bitcointalk.org/index.php?action=search2

So in your case, you make a deposit and then Hitbtc asks for the source of the transaction until it's gone through with the documents and Skype is still on hold?
How much money do you think was robbed?

[LoyceMobile]

That site has been scamming people got years. You could try legal action, i think they're based in Hongkong.

[The Sceptical Chymist]

That site has been scamming people got years. You could try legal action, i think they're based in Hongkong.

Yeah, good luck with that.  Who even knows what their laws are as far as what crypto exchanges can and can't do; plus you'd have to hire a lawyer that's willing and able to sue a company of questionable legitimacy in Hong Kong, and unless there's a huge amount of money involved here, it wouldn't be worth it.

I got scammed by these jokers before, but it was for a laughably small amount of an obscure altcoin (Curecoin).  The only reason I created an account with HitBTC was because that coin wasn't trading anywhere else.  After that I started hearing more complaints about their shady practices--but never anything about Skype calls.  That seems odd to me.

Anyway, good luck to you OP.  I have a feeling you're going to be shit out of luck, but I do wish you the best.

[glebredbull]

HitBtc exchange is a very shady exchange there have been many accusations about this exchange you should be aware of it.

You can see from searching about Hitbtc on this board : https://bitcointalk.org/index.php?action=search2

So in your case, you make a deposit and then Hitbtc asks for the source of the transaction until it's gone through with the documents and Skype is still on hold?
How much money do you think was robbed?

While I hope for the best, I read stories that people were able to unlock the account, I hope it will be the same for me and HitBTC unlock me too.
Im my case they ask for " source of funds" - i'm send,  at first they did not want to accept it, but then they wrote -
Thank you for all the information you provided. We have reviewed the submitted documents and found that in order to complete the verification process we need to set up a Skype call with you.

After that they called me and asked questions. They wrote that they will be in touch soon.
And now they write that the document no longer suits them. Although you can see from the previous message that it finally suited them.

I really hope that just a support missed the previous messages or something like that, because it's already very strange.

[JeromeTash]

If you really want to know how much of a mess this exchange is, just check out their trust ratings - https://bitcointalk.org/index.php?action=trust;u=194708

I have so many people complain about them, and most of them have not been able to recover their funds once they reject your KYC and other forms of verification.

After that I started hearing more complaints about their shady practices--but never anything about Skype calls.  That seems odd to me.

I think I have seen some people go through all the verification steps including video calls or Skype call but still got denied their money. Their goal is to make up impossible verification steps such that the person claiming his funds gives up.

[malcovi2]

At this point, not only did yoi gave them money but you are also giving them your data for free which they can sell in the future.

[virasog]

That site has been scamming people got years. You could try legal action, i think they're based in Hongkong.

Do you think any legal action against HitBTC will work? They have been scamming people for years now and no action to stop this exchange has been taken by the hongkong law enforcement agonies. I think it is most difficult to stop a scam being spread through websites or virtually. The police is more capable of stop a physical scam. 

[noormcs5]

At this point, not only did yoi gave them money but you are also giving them your data for free which they can sell in the future.

The OP did not mention if he had deposit the money at the exchange. When you upload the data (KYC), on the site, they can still sell your documents to anyone without knowing you and without banning your account. There is no need to ban your account in order to misuse your account.

That is the reason that we should only do KYC at the trusted site, otherwise our privacy, our data can be misused and in some cases, we never know where our data is being used for unlawful purposes.

[khaled0111]

Hitbtc doesn't require any further attention. All who frequent the reputation board know that it's a shady as hell exchange.
Did you know that they listed a "paper toilet" coin on their exchange! The funny thing is that coin was part of the stupid CMC April fools prank.
How can you trust such exchange? They will ask you to verify your identity then to provide source of funds, after you complete all of this they will simply tell you to fo.

[CryptSafe]

This is a very sad experience and with the comments forum members are making with regards to hitbtc, they have long been scamming their members of their earned funds. This is very demeaning of hitbtc to have get themselves involved in such a mess.  At this point, i think i am done with them. If I may ask OP, how long have you been trading with them and also, were you able to go through their terms and conditions before fully getting registered on their platform? I see no reason why they would not allow you withdraw even after verifying you. I think you   should start uploading evidence and engage them in  words and  maybe legal actions as you have said earlier. They requested you do a kyc verification exercise which you did, they coming back again for a video call meeting which you did and all they could do is to get your account banned and
without allowing you access to your funds. This is pure wickedness  taken too far.

[glebredbull]

At this point, not only did yoi gave them money but you are also giving them your data for free which they can sell in the future.

The OP did not mention if he had deposit the money at the exchange. When you upload the data (KYC), on the site, they can still sell your documents to anyone without knowing you and without banning your account. There is no need to ban your account in order to misuse your account.

That is the reason that we should only do KYC at the trusted site, otherwise our privacy, our data can be misused and in some cases, we never know where our data is being used for unlawful purposes.

I'm sorry, of course I deposited crypto first(without KYC) and then they asked me to do it all.

[glebredbull]

Update:

Dear Trader,

​Thank you for your reply.

Kindly note that we have thoroughly checked all the information you've provided, and, unfortunately, it can't be accepted as a valid source of funds report. We will not be able to proceed any further until the actual source of funds of the transaction in question is provided.

Please provide us with an actual source of funds, and we'll be happy to proceed.

Anyone understand what they want? I provided them with a cash withdrawal statement, a statement from work with annual income. They write in riddles without explaining what they want.

[LoyceMobile]

Do you think any legal action against HitBTC will work?

Maybe, I don't know. I never tried. Or maybe someone can go after their domain name.

Anyone understand what they want? I provided them with a cash withdrawal statement, a statement from work with annual income. They write in riddles without explaining what they want.

They want to keep your money.

[glebredbull]

Do you think any legal action against HitBTC will work?

Maybe, I don't know. I never tried. Or maybe someone can go after their domain name.

Anyone understand what they want? I provided them with a cash withdrawal statement, a statement from work with annual income. They write in riddles without explaining what they want.

They want to keep your money.

I really hope that they have such a complicated procedure KYC/AML

[Saint-loup]

Update:

Dear Trader,

​Thank you for your reply.

Kindly note that we have thoroughly checked all the information you've provided, and, unfortunately, it can't be accepted as a valid source of funds report. We will not be able to proceed any further until the actual source of funds of the transaction in question is provided.

Please provide us with an actual source of funds, and we'll be happy to proceed.

Anyone understand what they want? I provided them with a cash withdrawal statement, a statement from work with annual income. They write in riddles without explaining what they want.

This is an obvious scam, look at the thread about the withdrawal issue for Doge. They've stopped to provide withdrawals for this coin since more than one year and a half (April 2021). And they are still accepting deposits without any warnings... So now I think they will try to steal the more funds they can until their bad reputation prevents them to get new customers. And if we look at the number of users on their chat and on twitter, they seem to be already half-dead actually. So we can expect them to definitively close their doors and to fly away with our funds in the coming months IMO unfortunately.

[albon]

Update:

Dear Trader,

​Thank you for your reply.

Kindly note that we have thoroughly checked all the information you've provided, and, unfortunately, it can't be accepted as a valid source of funds report. We will not be able to proceed any further until the actual source of funds of the transaction in question is provided.

Please provide us with an actual source of funds, and we'll be happy to proceed.

Anyone understand what they want? I provided them with a cash withdrawal statement, a statement from work with annual income. They write in riddles without explaining what they want.

This is not only your problem but the problem of many users who have deposited their funds on this scam platform, as they mentioned, the public blockchain explorer and wallet screenshots are not acceptable sources for the funds' report, the funds' report should describe all the actions you have performed with these funds in chronological order before sending and depositing them to the HitBTC platform and you must provide full-display screenshots containing the details of the mentioned transaction visible such as hash and address and if your funds were initially on another exchange platform then you have to send them full-display screenshots of your withdrawal history on that platform. What I have seen from the reviews about HitBTC is that it is a bad platform that lacks transparency, so try again to provide them with what I mentioned to you, and you will be lucky if you can withdraw your funds from their untrusted platform.

[JeromeTash]

Update:

Dear Trader,

​Thank you for your reply.

Kindly note that we have thoroughly checked all the information you've provided, and, unfortunately, it can't be accepted as a valid source of funds report. We will not be able to proceed any further until the actual source of funds of the transaction in question is provided.

Please provide us with an actual source of funds, and we'll be happy to proceed.

Anyone understand what they want? I provided them with a cash withdrawal statement, a statement from work with annual income. They write in riddles without explaining what they want.

It simply means that "they don't want to give you back your money" That's what they have always done to their customers

I stopped using HitBTC a long time ago, but i tried logging in today and this is what I got. Very laughable. Imagine if I had left money there

[royalfestus]

The verification process is not meant to be automatic if the necessary documents aren't provided. The Hitbtc exchange, however, is a terrible exchange with shady practices, a high transaction fee, low liquidity, and regular practices that make it impossible for users to access their tokens/coins. Any other investment should be scrutinized for these red flags, not only Hitbtc

[Saint-loup]

It simply means that "they don't want to give you back your money" That's what they have always done to their customers

I stopped using HitBTC a long time ago, but i tried logging in today and this is what I got. Very laughable. Imagine if I had left money there

That's appalling... On the other hand, if you had "only" less than several dozens USD of cryptos remaining on your account they are certainly already swept by them. Because they're applying a new rule since several months without noticing users.
If you have not made any trade, deposit or withdrawal during 6 consecutive months they take a $10 fee each extra month of inactivity. And it wouldn't be surprising if they apply this rule to locked accounts too.

17.4. Inactive Account Fee. In case during 6 (six) months the User has not made a single Trade, or single Deposit, or single Withdrawal of Funds, the Account of such User shall be considered Inactive Account (“Inactive Account “). For all Inactive Accounts, HITBTC applies a monthly fee, which is the equivalent of 10 (ten) USDT at the current SPOT rate of the USDT to the Currency in which the fee will be debited (“Inactive Account Fee “). From the moment of recognizing the Account as Inactive, HITBTC has the right, without notification of the User, to debit Inactive Account Fee every calendar month. Inactive Account Fee debit occurs before the 10th (tenth) day of each such month. Herewith, the Account ceases to be considered an Inactive Account from the date of execution of any of the following actions: one Trade, one Deposit, one Withdrawal of Funds. The debiting of Inactive Account Fee shall discontinue from the date when the Account ceases to be considered an Inactive Account. Inactive Account Fee is debited by HITBTC in any Currency in which the Funds are available in Inactive Account at the time of such debit. If the amount of Funds in User Account is less than the amount of Inactive Account Fee, HITBTC debits the entire balance of Funds from such Account. Inactive Account Fee is debited starting from 1 June 2021 for each Account, which is considered as Inactive Account as of such date and hereinafter for each Account that is considered as Inactive Account according to the conditions specified in this Clause.

https://hitbtc.com/terms-of-use