Blockchain.com stole my money, please help me

[Sherif1258]

good evening

in short
my bitcoin address was start with 1****

and after i received money to them, i found my address start with b******

so, i can not control my balance this because i lost the control of this wallet address

please guide me, what i have to do?

thank you in advance

[1715657889]

1715657889

[1715657889]

1715657889

[1715657889]

1715657889

[OmegaStarScream]

Your address shouldn't change from legacy to segwit just because you changed your received funds. Can you see the funds when you check the "1..." address in a block explorer?

[Sherif1258]

Yes sir,

https://explorer.btc.com/btc/address/1BtYssoWr7jdS2TXGNEJsjyHgKxCZto3Yd

and i can not control this address at all
because i suddenly found it not found and replaced with b****

[OmegaStarScream]

Yes sir,

https://explorer.btc.com/btc/address/1BtYssoWr7jdS2TXGNEJsjyHgKxCZto3Yd

and i can not control this address at all
because i suddenly found it not found and replaced with b****

Go to your Blockchain account -> "Wallets and addresses" page, find your wallet, I believe by default it's called "Private key wallet" then click "Manage". You should then be able to see both SegWit and legacy addresses.

[LoyceMobile]

Your accusation isn't justified, Blockchain.com didn't steal anything. If you backed up all the data they gave you, you should be able to recover your private key even without using Blockchain.com. After that, you may want to consider using your own wallet instead of a web wallet.

[leonair]

my bitcoin address was start with 1****
and after i received money to them, i found my address start with b******

First make sure you import the account with the same private key. You will of course receive your btc when you import the wallet with the original private key.  Even if your wallet changes in this case.  For example, in coinbase wallet, if you copy a bitcoin address by clicking (Received) once, and if you receive bitcoins at that address, then when you copy the wallet later, you will notice that the previous wallet has changed.  But your bitcoins will be fine in the balance. Maybe that's how it works.

On the other hand, you should follow the guide provided by OmegaStarScream to see which of your SegWit and legacy is selected as default and which one you receive bitcoins.

Go to your Blockchain account -> "Wallets and addresses" page, find your wallet, I believe by default it's called "Private key wallet" then click "Manage". You should then be able to see both SegWit and legacy addresses.

[Sherif1258]

mr. OmegaStarScream

i did as you told me and clicked legacy
but i didn't find my old address in the lables
i found the legacy of the others addresses lables
but the required lable i'm facing this message "this wallet has no used addresses"

also i want to inform you that this lable history disappeared from the transactions history

also i checked "private key wallet" and found there 7 legacy addresses but the required address is not from them

please help me or guide me how can i talk to blockchain support team? they was reply my emails in the past years
but at the current time they don't reply even 1 ticket

thank you in advance

[Potato Chips]

Did you triple check the address before sending? Another possibility is you have a malware in your system. There's one that messes with your clipboard where the address pasted would be different from what you intended to copy -- basically sending funds to a scammer.

[Sherif1258]

Did you triple check the address before sending? Another possibility is you have a malware in your system. There's one that messes with your clipboard where the address pasted would be different from what you intended to copy -- basically sending funds to a scammer.

No, this address i received funds to it before and sent the amount to my main wallet at the past September

who can take my password and try to find my funds there?

[Lucius]

@Sherif1258, can you confirm that it is a wallet that you created and used in the past without problems? It seems to me that you may have several accounts and that you may have mixed them up, although I would not rule out that it is an internal error, which were not rare in the past when it comes to this service.

[Sherif1258]

No. i have one account but i contains many wallet addresses
such as
wallet 1: 1Dv*******
wallet 2: 1kW******
etc....

and many of them lost and changed to "segwit"
and the legacy addresses of them disappeared

[LoyceMobile]

who can take my password and try to find my funds there?

Even though it's only 0.0003 BTC in that address, you shouldn't share your password.

[Potato Chips]

No, this address i received funds to it before and sent the amount to my main wallet at the past September

Perhaps there's a problem with your blockchain.com account. Try importing your seed in electrum using a clean device, see: https://bitcoinelectrum.com/restoring-your-standard-wallet-from-seed/. Make sure to select bip39 and legacy addresses during the process. You can then use "ctrl+F" to search for your address.

[nc50lc]

If you decided to follow the above instructions, try to click "Detect existing accounts" (above) instead of selecting 'legacy'.
That way, Electrum will try to find most of the common derivation paths up to their last used account index.