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Author Topic: I accidentally deposited to self-excluded stake.com account.  (Read 1002 times)
gunhell16
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February 03, 2023, 06:09:01 AM
 #121

I agree that you are lucky op since you can get your funds back but the problem is you have to wait for it. I would say that it would be a different situation if you self-executed your account permanently then I think you will get your funds much faster since your account is self-executed permanently and as I have read in stake that you cannot withdraw funds. In your case which I can say that you are still planning to gamble once the self-execution of your account is lifted. Now you just have to wait.

The support did not say anything that they will no longer provide, nor did they say when they would allow OP to withdraw. We also don't know if any conditions support told OP before it was released.

This is what OP has not clarified so far, but as most people think, he must likely be able to wager first or play any of the games it has to gamble until OP reaches the total wager amount that the gambling platform wants.

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February 03, 2023, 07:19:50 AM
 #122

There is 1 thing you guys are missing here.

Once the 1 year self exclusion ends OP will be forced to gamble with the funds because you cant deposit and withdraw without having made a 100% rollover.

"The player needs to wager 100% of the value of their deposit in order to request a FIAT withdrawal."

So basically they say we have to respect the self exclusion but once it's over you have to gamble to receive your funds.
On the one side he now has a 1 year "safe deposit" but to get it he will have to risk it  Grin .

That's a problem.
In your response, you are concluding that Stake actually received his money but not allowing him to withdraw it, and must wait a year to wager 100% before he would receive a withdrawal. Well, to me, it's cheating, it's not fair and I condemn it in its entirety. The self-exclusion in gambling and other addictive schemes was made for a reason, and if this guy sues them, he would win and still make them pay for damages.

He has already informed them of his error as a human being, and they (Stake), if responsible indeed should even be of help to the guy since his case/condition is different. Only that they are being selfish if the case is truly the way you concluded it.

I'm not concluding anything. I am a happy stake user myself.

Just stating the facts, I don't have to agree with it but since I don't have a problem or want to self exclude myself I wont come in this situation.
In my opinion deposits, just as withdrawals, should be disabled on accounts that are blocked.

Just added this because people here wrote something like "well at least at the end of the period you still have your money" , but since he still has to wager it to be able to withdraw that's not entirely true.
I must say I like your response and sincerity here, we have to call a spade what it is at all times. I also read what many have to say regarding this injustice (if it's true), and I discovered that people don't even know their rights and neither do they truly stand in the defence of injustice. In my first response to the OP before replying to yours, I made it clear that the gambler with the self-exclusion status in his account should at least be warned in case of a mistake in the deposit was made.

But preferably, the account was supposed to be disabled regardless until some strict condition is met to be sure that the gambler knows what he is doing.

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February 03, 2023, 07:26:57 AM
 #123

This really sound funny and how did this mistake come about ?
I thought self excluded accounts are applied for  by the owner that's if I'm not wrong with my thoughts and besides you should first seek a way to get your account from the self exclusion and then trying making withdrawal then but one thing I know is that you will not be able to Mae withdrawals from that account because it is already tagged an inactive account.
I'm so sorry for this issue and I understand how painful this could be but please try to be more careful please
Op already explained why this happened. Op said that instead of copying the eth wallet in binance but op copied the stake eth wallet address which means op list the eth address that he had in one notepad for example and that's how the eth is sent to stake account that is self-executed by op. You can say that it is tagged as inactive account since it is self-executed but stake explained that op has to wait before he can withdraw the funds.

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February 03, 2023, 09:36:17 AM
 #124

This really sound funny and how did this mistake come about ?
I thought self excluded accounts are applied for  by the owner that's if I'm not wrong with my thoughts and besides you should first seek a way to get your account from the self exclusion and then trying making withdrawal then but one thing I know is that you will not be able to Mae withdrawals from that account because it is already tagged an inactive account.
I'm so sorry for this issue and I understand how painful this could be but please try to be more careful please
maybe you missed some replies.
the OP has explained that he has tried contacting customer service and got the answer to wait 48 weeks to restore his account.
and your statement about not being able to withdraw funds, that's not necessarily true. because Stake usually always resolves issues with great care and if it's true that the OP has no issues regarding fraud or breaking the rules, he can withdraw his funds after his account is recovered.
so according to the OP's previous statement he didn't have any issues just wanted self-exclusion. so that OP has hope to be able to retrieve the funds.

I think the 48 week statement is the max. possibly faster.

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February 03, 2023, 04:36:15 PM
 #125

yes mate OP are still a lucky guy as we all know that some casino during like this kind of issues casino itself won't Give a chance to the gambler withdraw his/her funds after checking the terms and conditions of the casino. And OP still that this casino is good on terms of handling their customer and even though 48 weeks of waiting. But still worth it because during the final day you can withdraw and spent it.
It is his money, how is he lucky than a gambling site to openly scam someone? If Stake did not do anything, they are damaging their reputation is what I thought of. It is just self exclusion, not a ban on his account which can give a valid reason for Stake not to send him the money back. Even if the self exclusion period is over, he should be able to see his money because his address on Stake only belong his account.
Yes you are right that mate because stake.com is a very good performance and has a good reputation casino which is highly recommended for new gamblers. So if this issue didn't fix and stake.com ignore OP then they lose their reputation. but as we can see stake.com give a chance to OP to withdraw his money but not now and stake.com said that Op need to wait to have his money back.

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February 03, 2023, 07:14:36 PM
 #126

If they gave him an ETA, that's half way done.
OP already knows how long he has to wait for the self-exclusion to end. He mentioned in one of his earlier posts that he self-excluded himself for a year and there are 48 weeks left until the casino will lift the limit.

My account was self excluded for a year, 48 weeks left. Support told me that I have to wait for 48 weeks to be able to withdraw my funds.

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February 03, 2023, 08:12:28 PM
 #127

This really sound funny and how did this mistake come about ?
I thought self excluded accounts are applied for  by the owner that's if I'm not wrong with my thoughts and besides you should first seek a way to get your account from the self exclusion and then trying making withdrawal then but one thing I know is that you will not be able to Mae withdrawals from that account because it is already tagged an inactive account.
I'm so sorry for this issue and I understand how painful this could be but please try to be more careful please
maybe you missed some replies.
the OP has explained that he has tried contacting customer service and got the answer to wait 48 weeks to restore his account.
and your statement about not being able to withdraw funds, that's not necessarily true. because Stake usually always resolves issues with great care and if it's true that the OP has no issues regarding fraud or breaking the rules, he can withdraw his funds after his account is recovered.
Pardon the user's manners, because I'm sure maybe he/she just jump into making comments without fully taking out time to read through the previous replies that has already been made on this thread to enable him/her comprehend fully about this whole issue. Secondly, stake is a reputable casino, and as such I have no doubt that O.P's money won't be paid, but thou 48 weeks may seems like a very long period of time, but it's worth waiting for, as I'm sure by then the value of etherum may skyrocket.

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Hamphser
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February 03, 2023, 08:49:14 PM
 #128

This really sound funny and how did this mistake come about ?
I thought self excluded accounts are applied for  by the owner that's if I'm not wrong with my thoughts and besides you should first seek a way to get your account from the self exclusion and then trying making withdrawal then but one thing I know is that you will not be able to Mae withdrawals from that account because it is already tagged an inactive account.
I'm so sorry for this issue and I understand how painful this could be but please try to be more careful please
maybe you missed some replies.
the OP has explained that he has tried contacting customer service and got the answer to wait 48 weeks to restore his account.
and your statement about not being able to withdraw funds, that's not necessarily true. because Stake usually always resolves issues with great care and if it's true that the OP has no issues regarding fraud or breaking the rules, he can withdraw his funds after his account is recovered.
Pardon the user's manners, because I'm sure maybe he/she just jump into making comments without fully taking out time to read through the previous replies that has already been made on this thread to enable him/her comprehend fully about this whole issue. Secondly, stake is a reputable casino, and as such I have no doubt that O.P's money won't be paid, but thou 48 weeks may seems like a very long period of time, but it's worth waiting for, as I'm sure by then the value of etherum may skyrocket.
You could really be able to point out that there are people who do just make out some post without even trying to read up the entire scenario or situation on which they are just making themselves looks dumb.

Self-exclusion is something an option for someone to take if ever they do want to have a break from gambling activities and do make out some lock out of their accounts.Of course there's a specific rules and terms

which you would be needing to follow up and you should remember it out.One of those terms is that you shouldn't really make out deposits on an excluded account because there's no way that you could make
use of it or make withdrawal. 48 weeks = 1 year.So you would be needing to wait up for 1 year before you could pull those funds back but just like on what everybody is telling that it is
really still worth yet this do really ends up on holding your asset for 1 year.There's some chance to profit.

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February 03, 2023, 08:52:00 PM
 #129

If they gave him an ETA, that's half way done.
OP already knows how long he has to wait for the self-exclusion to end. He mentioned in one of his earlier posts that he self-excluded himself for a year and there are 48 weeks left until the casino will lift the limit.

My account was self excluded for a year, 48 weeks left. Support told me that I have to wait for 48 weeks to be able to withdraw my funds.
Din’t know that there are certain time for the self-exlusion, well OP have to wait until such time because of this epic mistake and maybe ETH will be at its peak by that time which I can say still a good investment to OP. If you don’t want to experience delay like this, make sure to double check the receiver address before proceeding the transactions, its also good if you have monitoring of your own address.

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February 03, 2023, 09:44:16 PM
 #130

I accidentally deposited 3.067 ETH to my self-excluded stake.com account, and live support does not let me withdraw.

I really need to withdraw my funds, what can I do?

Sounds like you really screwed yourself over, there. Have you tried to explain this accident to stake.com support? I understand that they would not let someone withdraw from an self-excluded account but this does fall into the realm of special circumstance and I think they might be lenient, for your case specifically. After all it was just an accidental deposit of coins which were NOT already in the account during the exclusion event.

You should be more careful with your money in the future, though. I thing that I can understand why you self-excluded your account in the first place. Roll Eyes

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February 03, 2023, 09:50:51 PM
 #131

In this situation, there is little the stake support can do since most casino features are automated to avoid manipulation from team members so there are restrictions to what the support can do for a player most especially a restricted account t that its data have already been suspended from the casino system.

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February 03, 2023, 09:55:16 PM
 #132

I have read all the messages on this forum, firstly, I really do not have gambling addiction - I just asked for self-exclusion because I was getting bonuses and promotion offers from Stake and I decided to self-exclude my account in order to protect myself from any gambling attempt.
Other casinos also do this, even if you transfer from other casinos they will also send you bonuses and promotions also, so self-excluded is stronger when you impose it on yourself, what I mean is total control of your gambling habit.
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I accidentally sent my funds to my Stake wallet, because I have a note file where I'm writing my wallets there, and I mistakenly copied my Stake ETH wallet instead of Binance one.
I'm sure next time you will double check the address happens to me before glad that its just a small amount

Quote
And, there is no more updates from Stake Support Team, as I said before, They told me to wait for 48 weeks to be able to withdraw my funds. I really do not know what I'm going to face end of the self-exclusion, are they just going to let me withdraw or force me to gamble at least 100% of the amount what I deposited?
You will have to play it, that's what the majority of the casinos are implementing that's all that I know, if you deposit you'll have to play with it.

Quote
I'm hoping for ETH price to go up. When I deposited my funds, they were around $3.8k - it worth $5k+ right now.
That's good but you have to wage it before you can withdraw, just hope that you're lucky at the time you play with it

Quote
And, really, this money was just laying in one of my forgotten trust wallets, and since this money is not an amount that can change much in my life, I really do not stress much. I was kinda disappointed, however, it's totally my fault I should have checked the address correctly.

Thanks for replying under this post, I will update you guys once I get my funds back. Probably in 48 weeks.
I think it's better to lock this thread now, and only update us after 48 weeks and after you play the money you deposited and hope it's good news.


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February 03, 2023, 10:01:32 PM
 #133

Din’t know that there are certain time for the self-exlusion,
yeah, casinos let you pick whether you want to temporarily self-exclude or permanent, if you chose temporary they let you pick how long do want it to last, but I am not sure if whether let you pick on a fixed time(1 month, 2 months etc..) or not

If you don’t want to experience delay like this, make sure to double check the receiver address before proceeding the transactions, its also good if you have monitoring of your own address.
yep, he should have been more careful and doubled check all information before going through with the transaction. this will be a good lesson for him though.

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February 03, 2023, 10:17:10 PM
 #134

I'm hoping for ETH price to go up. When I deposited my funds, they were around $3.8k - it worth $5k+ right now.
Forget about the price first, you have to wait on what they'll do within the said period of time. As much as I don't want to believe your story but that makes sense that someone is recording addresses on a file so that you don't have to open the wallet if you want to send a balance on it.

Well, I just hope that you'll get your deposited ETH on them the way they've said and with the period of time covered that they have promised.

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February 03, 2023, 10:55:50 PM
 #135

I’m locking this thread, I am going to update you guys once I get my money back.
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