[RESOLVED] OLE777 / Ole7.io Claim My Deposit Was Never Received.

[pale_cutie]

I've been paid out the full amount after having to show much proof of my transaction not being made incorrectly and sent to the correct address.


After seeing their post on the gambling forum here https://bitcointalk.org/index.php?topic=5422931.0 I decided to try out their site and see what they have to offer.

I sent $503.9 to the wallet they made for me, using USDT on the ERC20 network.
The proof of this transaction is here: https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x5ce24b5b182cc6afa973940883292b953a93d9b2

to verify that this was sent to the correct address, I've attached 2 screenshots of the address they gave me, plus another from the link above showing the addresses are the same.
https://i.gyazo.com/c02ebeca5e3b6a5f427494656adf860d.png
https://i.gyazo.com/c1196e6f2d54d66731319075df77352e.png

After about an hour of my deposit not arriving, I contacted support and was told it could take up to 24 hours, so I waited.

24 hours passed and still no deposit, so I contacted support again and they told me my deposit has still not arrived but not to worry.

48 hours passed and I started to worry, they emailed me regarding the issue and asked for verification of the transaction on my end, which I was able to provide, along with the information above proving that the transaction had been sent.
https://i.gyazo.com/c02c7aba691c82c7b3042e60ee8dbcbf.png

I contacted support again and was told that once approved the funds would be added to my account shortly.
https://i.gyazo.com/1f627eea58e80104b786438a18bacd1a.png

4 days after my deposit, I was sent this:
https://i.gyazo.com/0b1f409fb4c0718909b567a1cd2ad4ca.png

I believe this to be a false claim as the wallets are identical and the money was transferred from the wallet I sent to another wallet within a matter of minutes. I presume their crypto handling provider.
'1. Making a transfer to an incorrect wallet address.': I've shown proof that I've not made a transfer to the wrong address by providing screenshots.
'2. Making a cross-currency transfer (For example: Making BTC transfer to an Ether address.)': And also proof that I've not made incorrect transactions between cross-currencies, as it's been transferred on the blockchain in the link above.
I have sent all this proof to them regarding this and I'm waiting for a response. If credited my funds, I will withdraw the accusation and believe it to be an error within their system.
Until then, my advice is to stay away from this site.

[1715025336]

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[1715025336]

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[rat03gopoh]

Dunno how funding works on this platform, just referred to their explanation in the ann thread.

Next concern for pale_cutie

This is the exact message;

"Already investigated this, the user shared two screenshot(s) and in both of them,
Transaction ID(s) were different. Our payment team said that they didn't receive this deposit yet.
However, I will co-ordinate with them again and will update the user via email today itself."

The part I wanna know is the Transaction ID(s) they're doubtful about, can you share here also the screenshot they're referring to?

and believe it to be an error within their system.

But it's necessary to hear from their side, you may not know their concern to handle this. You're now sharing some screenshots publicly, how do we know they're authentic? or basically you get the pictures from someone (real user) who asks for your help personally then you claim it with a new account. Not accusing you back, this is just a common scenario fake "support" uses.

So no need to hurry, your turn has been used. Let them come here to clear things up.

[pale_cutie]

The part I wanna know is the Transaction ID(s) they're doubtful about, can you share here also the screenshot they're referring to?

https://i.gyazo.com/4cb620d98605d0375ab9a69d129e44c3.png

Yes, I sent them 2 screenshots to begin with, my reasoning was that they asked for an exchange receipt and as the payment went from (binance-> my wallet -> my ole wallet), I thought it best to give all the information I could and sent verification of both payments. I eventually sent the 1 screenshot as they didn't check the 2 images.

But it's necessary to hear from their side, you may not know their concern to handle this. You're now sharing some screenshots publicly, how do we know they're authentic? or basically you get the pictures from someone (real user) who asks for your help personally then you claim it with a new account. Not accusing you back, this is just a common scenario fake "support" uses.

I will happily verify everything I've shown here as proof to someone with enough reputation via video call if Ole777 come out and say my evidence has been faked.

[albon]

I will happily verify everything I've shown here as proof to someone with enough reputation via video call if Ole777 come out and say my evidence has been faked.

I used a QR reader, and after scanning the QR code for the deposit, it turned out that it matches the deposit address that you transferred 503.9 USDT to it in that transaction that you made.
^{[It is the Ole7.io deposit address for the USDT of the ERC20 network]}

** You have already transferred your USDT to the correct deposit address, not the wrong deposit address [0x5CE24B5b182Cc6afA973940883292b953a93D9b2]
** Indeed, the transaction took place 4 days ago on [28-01-2023] As you mentioned.

If there is a problem with their system, they take full responsibility for refunding your funds and depositing them in your account on their platform.

@OLE777Official <- One person gave him a negative trust on his account in the forum on 31-12-2023 that he hired shill accounts to promote his casino and these are crooked methods to promote his platform. I do not feel that he is an honest person who can return your USDT to you @pale_cutie, But if he does not, this topic will be conclusive evidence that he is a scammer and the reputation of his casino will be lost.

[holydarkness]

I'm glad you finally escalated your situation here where it'll be more correct, board-wise. It will be nice if you can also inform Ole777Official of this open scam accusation case against them so they can come here and give their side of story.

To let anyone reading this thread catching up with the situation, Ole777 is recently^{[you pretty much can start from this point]} flooded with cases after cases of account suspension --which, on their defense, roughly is due to unfair actions--, fake team ID--which, according to their defense, are not their site--, and this one where the user's fund were missing due to technical reason. Sadly, only few of these people escalated their case to this board and from these few, Ole777Official never replied on the designated threads, instead addressed the situations on a tangled-mess-with-a-snail-pace kinda way on their official ANN thread.

[pale_cutie]

https://i.postimg.cc/g2TYBRSN/2023-02-01-180528-horz.jpg
 I do not feel that he is an honest person who can return your USDT to you @pale_cutie, But if he does not, this topic will be conclusive evidence that he is a scammer and the reputation of his casino will be lost.

Thank you for verifying the data.

[rat03gopoh]

-snip-
my reasoning was that they asked for an exchange receipt and as the payment went from (binance-> my wallet -> my ole wallet),

Too complicated. If they're willing, you can once again deposit a small (unique) amount they specify from (the same) address to the address like beforw. I think that's enough to prove the ownership of the $500 you deposited previously.

[pale_cutie]

-snip-
my reasoning was that they asked for an exchange receipt and as the payment went from (binance-> my wallet -> my ole wallet),

Too complicated. If they're willing, you can once again deposit a small (unique) amount they specify from (the same) address to the address like beforw. I think that's enough to prove the ownership of the $500 you deposited previously.

I'm also willing to do this.

[CryptSafe]

This casino seems to be shady as there have been series of unfortunate complaint from members of this platform who got engaged with them via their casino. Many unresolved issues pending and they are yet to clear their name in respect to the accusations against them. Here we go again another grave accusation waiting for clarity from the ole777 team which I believe they would not avail themselves to rectify and I wonder why their account is still very much active without any flag as to let participants know they are not reliable to deal with but nevertheless, we would wait for their representative to come clear the air as to why OP has not received his transferred funds to his ole777 account and why they sent him that mail without any proper verification as to ascertain what happened if it is from their own end or not. We are waiting until they respond to this accusations them we know their stand otherwise I will advise no one to deal for the main time.

[aioc]

This casino seems to be shady as there have been series of unfortunate complaint from members of this platform who got engaged with them via their casino. Many unresolved issues pending and they are yet to clear their name in respect to the accusations against them. Here we go again another grave accusation waiting for clarity from the ole777 team which I believe they would not avail themselves to rectify and I wonder why their account is still very much active without any flag as to let participants know they are not reliable to deal with but nevertheless, we would wait for their representative to come clear the air as to why OP has not received his transferred funds to his ole777 account and why they sent him that mail without any proper verification as to ascertain what happened if it is from their own end or not. We are waiting until they respond to this accusations them we know their stand otherwise I will advise no one to deal for the main time.

There will be others opening scam accusations on this particular accusation the representative already responded

pale_cutie - Please send me your OLE7.io username, as of the moment CS team said that the deposit still has not yet been received.

He should post the update on this issue here since this is already escalated to a scam accusation, things are not looking good for this new casino, if they want to build their brand here they should satisfy the community by giving satisfactory explanations.

[holydarkness]

This casino seems to be shady as there have been series of unfortunate complaint from members of this platform who got engaged with them via their casino. Many unresolved issues pending and they are yet to clear their name in respect to the accusations against them. Here we go again another grave accusation waiting for clarity from the ole777 team which I believe they would not avail themselves to rectify and I wonder why their account is still very much active without any flag as to let participants know they are not reliable to deal with but nevertheless, we would wait for their representative to come clear the air as to why OP has not received his transferred funds to his ole777 account and why they sent him that mail without any proper verification as to ascertain what happened if it is from their own end or not. We are waiting until they respond to this accusations them we know their stand otherwise I will advise no one to deal for the main time.

Because none the cases against them are already cleared with verdict that ole7.io scammed them. Some that are counter-accused for prohibited action --multi acc, arbitrage, etc-- are no longer present to give their defense of OLE's findings, while some that still actively attending to their case are... well, that's what we're doing here, looking for the truth behind one of the case.

We are not raising or supporting flags against anyone based on inconclusive and non-concrete --yet-- foundation. And as their officials are still showing good gestures by attending to the cases --although at snail pace-- we would wait for any conclusive result before tagging them with anything too.

You can rest assured that DT on this forum are very much concerned on protecting the community and wouldn't hesitate to support flags or give negative feedbacks to every wrongdoings, but it needs to be proven and on a good basis first.

[...]
He should post the update on this issue here since this is already escalated to a scam accusation, things are not looking good for this new casino, if they want to build their brand here they should satisfy the community by giving satisfactory explanations.

There's a very good chance that their CM are not aware of this thread's existence yet, as OP of this thread didn't give them any notice about their accusation. When raising an accusation against anyone, it would only be fair that the counter-party is also being informed about it so they can properly defend themselves. I asked OP to inform OLE777Official about this thread, but I see that it's yet to be done. I've informed them just a few minutes ago, though.

[pale_cutie]

There's a very good chance that their CM are not aware of this thread's existence yet, as OP of this thread didn't give them any notice about their accusation. When raising an accusation against anyone, it would only be fair that the counter-party is also being informed about it so they can properly defend themselves. I asked OP to inform OLE777Official about this thread, but I see that it's yet to be done. I've informed them just a few minutes ago, though.

I informed them earlier today, albeit I should have done it as soon as I posted.

2. pale_cutie - Please send me your OLE7.io username, as of the moment CS team said that the deposit still has not yet been received.

aj7647726 is my username, I've also made a thread showing my evidence regarding this issue.
https://bitcointalk.org/index.php?topic=5437628.new#new

[khaled0111]

Too complicated. If they're willing, you can once again deposit a small (unique) amount they specify from (the same) address to the address like beforw. I think that's enough to prove the ownership of the $500 you deposited previously.

I'm also willing to do this.

There is no reason to do this and you don't have to send them any proofs, everything they need is already on the blockchain.
All they have to do is to look up the recipient address on any block explorer and they will see that they, indeed, received the ~$500 you sent to them.
It's a shame but it's clear from the response of their customer support agent that they don't even the basics of how cryptocurrencies work: asking for a receipt from an exchange! Don't they know that people can use personal wallets too?
Then saying you could have sent btc to an eth address! Just give me a wallet which will let you do that!

[rat03gopoh]

There is no reason to do this and you don't have to send them any proofs, everything they need is already on the blockchain.

I thought it would help a little. While we can't identify the root cause of this, although I'm leaning it's a system error they somehow can't reflect the incoming txid to the user's account (whether it's related to an account exception the OP may have had in the past so the restore wasn't done properly). What I saw on txid, it was OP's 1st deposit, which was then swept to a hot wallet 1 hour later.

But I'm also not going to discount impersonation scenarios (as I described earlier).

[pale_cutie]

Ole has replied after all the evidence I gave them and said they have still not received the deposit. Just the same copy/paste response as last time.

https://i.gyazo.com/f8017dc8b6994b57b3a64e56d386278c.png


Not long after I received this message

I have been credited my funds.

Thanks to the people in this thread for verifying everything.

https://i.gyazo.com/1a5527f84b04894ece3f5bf348e1d130.png

[Saisher]

Ole has replied after all the evidence I gave them and said they have still not received the deposit. Just the same copy/paste response as last time.

https://i.gyazo.com/f8017dc8b6994b57b3a64e56d386278c.png


Not long after I received this message

I have been credited my funds.

Thanks to the people in this thread for verifying everything.

https://i.gyazo.com/1a5527f84b04894ece3f5bf348e1d130.png

Since it's already credited you should lock this thread, and change or add the word resolve in the title of this page
as long as the complainant is complete with proof and he is transparent the community will support the accusation, hopefully, this thing will not happen again, and Ole7.io will fix everything on their end.