[0.85 BTC / $20K SCAM] Playbetr.com + Betcoin.ag SCAM! Accounts closed, IGNORING

[cru7ufy]

I made my betcoin.ag account on march 2nd 2022 (almost a year ago). Deposited $1000 at first. I've been betting on sports (football or basketball) ever since, on and off for about a year. The limits on this website were not very high, and I found playbetr.com (sister website to betcoin.ag) with higher limits. Made my Playbetr.com account end of last year, 31st december 2022. My first deposit on playbetr was $4k. Then later on I deposited another $1000-2000 not sure exactly. Same with betcoin.ag, I deposited another $1000 ish. So in total, I had deposited around $7000-8000 somewhere total on betcoin.ag/ playbetr, all in BTC. Never had any issues. I had only been betting on NBA at playbetr, was losing at first. Then I win some bets (NBA basketball) on both sites. Did not bet same selections on both sides, was completely different bets (if that has any relevance). I had been previously losing and that was apparently fine for them.

Anyway, after winning - I tried to withdraw my balances from both websites realizing I had been limited down to less than $10 stakes on NBA etc. The total withdrawals were 0.65 BTC from playbetr and almost 0.21 BTC from betcoin. I got emails from both sites asking me for KYC. Uploaded full KYC to both sites, including pictures of my driving license + selfies, and address proof etc. My account was fully verified and I was waiting for my withdrawals. Next day, I try to log in and see it doesn't let me. On neither website I was able to log in, or when I could, I had no access to any features of the account. Basically they blocked my playbetr and betcoin accounts both at once for no reason. I get an email from both sites saying this: gyazo.com/2cce2f6e291bab297c8dbf9e2940b321

Basically they claim I have been guilty of fraudulent actions and they had the right to terminate my account and suspend payouts. What's most funny, is they offered to return my deposit. (FYI, I don't give a F*** about getting my deposit back). This is literally laughable. I'm seeing this happen to more people. They just close my accounts for no reason, not providing any form of explanation or evidence and then ignoring me for weeks. I have been emailing them ever since I got these emails (3rd january 2023), and there has now been over a month since without getting a reply. I try to speak to them through live chat and get the same reply everytime ("email for more information sir").

I have seen them (playbetr specifically) reply to many threads on this forum and most of the times they claim to be very transparent and fair. It actually amazes me how well-knowledged they are and the fact they always reply to complaints is kind of surprising. Now I would really love to know why I have been scammed out of 0.85 btc, which at the moment is almost $20k. These are the types of fraudulent actions they listed (they have not explained how I broke any of them - I OBVIOUSLY HAVE NOT):

These actions include, but are not limited to:
Syndicate play or participating in any type of collusion with other
players
Match fixing
Late betting
Development of strategies aimed at unfaithful winnings or advantage
play, which is detrimental to our business
Arbitrage/corridor betting, use of forking services, use of surebet or
valuebet services or steam chasing
Fraudulent actions against other online casinos or payment providers
Chargeback procedures with a credit card or denial of some payments made
Other types of cheating
Providing incorrect information about personal data during registration
Is known to have gone bankrupt in the country of his residence
Suspicion of money laundering or funds having been obtained by illegal
activity
Use of a device, bot or software to place bets or interfere with any
transactions occurring at Betcoin.ag

They have not explained how I have done any of this. I am 100% sure I have not. All I have been betting on is NBA bets (one of the biggest markets in the world) and it would be impossible to cheat on these markets. NBA is the #1 league of a top 3 sport in the world, which has huge limits on every known sportsbook. It is a false claim that "I cheated" and they are fully ignoring me and many others. I refuse to let this be ignored and will do anything in my power to take it the next step. What's laughable is the fact they claimed they would repay my deposits, I wouldn't accept them, but still ignored me when I mention it. I have seen other users contact Curacao courts and lawyers. I am willing to pay any amount of money or do anything to get this sorted straight. Not letting these scumbags get away with scamming innocent fair players for absolutely no reason.

Here are some links proving my claims:
- Proof of my withdrawal requests -> (proves me having 0.85 BTC total in both accounts): gyazo.com/f533fc1c7d0aeba74d3d3712af182607    ,    gyazo.com/926be95773b34264446e8b34c3e5fec1
- Screenshots of bets I won on playbetr (FAIR, NORMAL NBA BETS) -> gyazo.com/4b63d3944ac2d84db543a2525d4d0b0c    ,     gyazo.com/67e5543813e5880dfb159204511e06dc
- Video of me trying to access my playbetr account after getting the emails (now I can't even log in) -> https://youtu.be/GJzYonxiCYc
- Video of me showing conversation with friend -> "proof" I did not use playbetr until before 30 dec 2022: https://youtu.be/uR_jA9dxfiQ

Long story short:
- total amount 0.85 BTC (deposits + profits)
- accounts were randomly blocked 3rd jan 2023 after requesting withdrawals (over a month ago)
- did not break any rules
- no reply on live chat or email (getting ignored)
- no explanation or evidence to back anything up

Looking forward to a reply from Betcoin.ag and / or Playbetr.com. Thank you in advance.

[1714993551]

1714993551

[Pmalek]

This is now the second scam accusation I see about Betcoin today. Have you PMed the forum representatives of both casinos to make them aware of this scam accusation? They won't know otherwise. I see from your profile that you haven't posted in their ANN threads.

I hope that whenever the Betcoin and Playbetr reps stop by, they will offer a fair explanation of what happened and not a low-effort post saying player broke the rules, bla bla.

@Betcoin the post I read by you in the other scam accusation thread is the effort you would expect from an 8-year old drawing in school. Do you have any proof that shows your actions are valid? 

[cru7ufy]

This is now the second scam accusation I see about Betcoin today. Have you PMed the forum representatives of both casinos to make them aware of this scam accusation? They won't know otherwise. I see from your profile that you haven't posted in their ANN threads.

I hope that whenever the Betcoin and Playbetr reps stop by, they will offer a fair explanation of what happened and not a low-effort post saying player broke the rules, bla bla.

@Betcoin the post I read by you in the other scam accusation thread is the effort you would expect from an 8-year old drawing in school. Do you have any proof that shows your actions are valid? 

Hey man, thank you for the reply. I have messaged them both and made them aware of this post. I have also emailed them (but since my emails have been ignored for over a month I don't expect much). Will be interesting to see if they reply.

[Poika5]

Check this thread:
https://bitcointalk.org/index.php?topic=5418504.0

Finally, thanks to https://thepogg.com/ as an intependent mediator, I get my money back.

This demostrates that the accusation of playBetr has no sense.

Now, spoiler, they will say, "Yes, you are a demon, cheater you does arbitrage, uses bots. But we are so honest that anyway we give your money, bla, bla, bla"

No sirs....you are scammers, you are stealing money from honest users and just a few decide to figth.

There are a lot of honest online casinos, no need to take the risk to play on yours

Hasta la vista baby

But nobody should use Playbetr/Betcoin, their rules are ridiculous and you could get banned for literally anything.

9.7 If the player is determined to be guilty of fraudulent actions including but not limited to: participating in any type of collusion with other players, late betting, match fixing, development of strategies aimed at unfaithful winnings, arbitrage/corridor betting, use of forking services, use of surebet or valuebet services, steam chasing

Even if you are long term loser, you could easily place a bet during the time when some injury news came out, AAAAND RIP.

[sanderaune]

Hey man, had something somewhat similar happen to me recently. 18K$ scam, they stopped answering me on mail. Claiming I did «syndicate play» and sent me names of other accounts. I told them that one of them was my friend who recommended me betcoin. The other account they linked me to I had never heard about. I will make a larger post about this later when I have time.

[Betcoin.AG]

@Betcoin the post I read by you in the other scam accusation thread is the effort you would expect from an 8-year old drawing in school. Do you have any proof that shows your actions are valid?  

Yes. We provided it to the 3rd party mediator, chosen by the player.

[Betcoin.AG]

-SNIP

Hello, your emails were not ignored. We clearly stated that you are in violation of our terms of service. You were asked to provide a Bitcoin address to return your deposit and have failed to do so. Once you provide the bitcoin address, these will be sent. We have no other business with you. If you would like to submit a claim for 3rd party mediation, please feel free to do so. We will provide them with the ample evidence against you and abide by their decision.

[Pmalek]

Hello, your emails were not ignored. We clearly stated that you are in violation of our terms of service. You were asked to provide a Bitcoin address to return your deposit and have failed to do so. Once you provide the email bitcoin address, these will be sent.

I corrected the mistake for you. @cru7ufy Email them the bitcoin address where they can send your deposits. After that, you can start getting in touch with 3rd-party mediation sites and have them take a look at the case and the evidence that Betcoin has against you. Many casinos don't want to share evidence publicly, so your remaining option is to have someone else mediate the whole process.

[cru7ufy]

-SNIP

Hello, your emails were not ignored. We clearly stated that you are in violation of our terms of service. You were asked to provide a Bitcoin address to return your deposit and have failed to do so. Once you provide the bitcoin address, these will be sent. We have no other business with you. If you would like to submit a claim for 3rd party mediation, please feel free to do so. We will provide them with the ample evidence against you and abide by their decision.

If I provide the BTC address, that means I am basically admitting I have broke some rule and do not deserve my profits. Why the F*** would I do that when I know I am fully innocent and you guys are scumbags who do this to everyone. I read new threads about people getting locked and scammed every day with betcoin, it's nothing new. I gave you a month to reply and you didn't give a shit and ignored me. And you expect me to ask for my deposits back which would leave close to 15k profit missing? For no reason? Come out and say what I have done wrong, how about we start with that. Not asking for your evidence, tell me what rule I broke. I will contact 3rd party immediately since talking to ignorant scammers won't lead to anything. Does anyone have recommendation for who to contact that will actually have an effect on these blatant scamming scum.

[cru7ufy]

Hello, your emails were not ignored. We clearly stated that you are in violation of our terms of service. You were asked to provide a Bitcoin address to return your deposit and have failed to do so. Once you provide the email bitcoin address, these will be sent.

I corrected the mistake for you. @cru7ufy Email them the bitcoin address where they can send your deposits. After that, you can start getting in touch with 3rd-party mediation sites and have them take a look at the case and the evidence that Betcoin has against you. Many casinos don't want to share evidence publicly, so your remaining option is to have someone else mediate the whole process.

I tried askgamblers but betcoin/playbetr isn't even listed there. I can go with SBR, what else? Thanks for the help btw

[LEVSKI7]

SBR  the best. soon the new law on gambling in Curacao, which is the work of the Netherlands, will come into force and you will be able to file a complaint there as well. but best with a lawyer

[goku88]

i have no symtpathy you why you play on shady sites instead of big sites like stake.com
there many bad reviews on them. they will excuse now that you broke the rules or something.

[Pmalek]

I tried askgamblers but betcoin/playbetr isn't even listed there. I can go with SBR, what else?

Take Poika5's advice that he posted above. He suggested https://thepogg.com/ because another player got his money back from Betcoin Playbetr when they used their mediator services.

I will quote the post since you seem to have missed it:

Finally, thanks to https://thepogg.com/ as an intependent mediator, I get my money back.

This demostrates that the accusation of playBetr has no sense.

Now, spoiler, they will say, "Yes, you are a demon, cheater you does arbitrage, uses bots. But we are so honest that anyway we give your money, bla, bla, bla"

No sirs....you are scammers, you are stealing money from honest users and just a few decide to figth.

There are a lot of honest online casinos, no need to take the risk to play on yours

Hasta la vista baby

[Betcoin.AG]

https://thepogg.com/ because another player got his money back from Betcoin when they used their mediator services.

Betcoin.ag has never lost a mediation with ThePogg or any other mediatior, as far as I can recall.
https://thepogg.com/casino-review/betcoin-ag/#complaints

We have paid out thousands of abusive players, because we did not have the full evidence at the time. We only withhold from players when we are 100% certain that we have enough evidence to win a mediation.

[Pmalek]

Betcoin has never lost a mediation with ThePogg or any other mediatior, as far as I can recall.
https://thepogg.com/casino-review/betcoin-ag/#complaints

I apologize, that issue is about Playbetr. The player in question got their money back from Playbetr after contacting thepogg.com. It wasn't Betcoin. I will edit my previous post to correct the information.

[lesliegray]

This is messed up. What is wrong with this and why cant the book address the issue? The player is obviously good at what hes doing and is getting punished for it.

This is what's destroying the crypto online community. We don't need this shit in the space, we need transparency and that good players get their winnings. I'ts ok to get limited, but to get winnings confiscated for some ununderstandable reason is tragic.

Do any of you think big companies like bet365 does this kind of shit? Hell no. They limit you and you just find yourself out and keep moving. This is unacceptable behavior from a "respected" book that we as a community shouldn't tolerate.

[cru7ufy]

This is messed up. What is wrong with this and why cant the book address the issue? The player is obviously good at what hes doing and is getting punished for it.

This is what's destroying the crypto online community. We don't need this shit in the space, we need transparency and that good players get their winnings. I'ts ok to get limited, but to get winnings confiscated for some ununderstandable reason is tragic.

Do any of you think big companies like bet365 does this kind of shit? Hell no. They limit you and you just find yourself out and keep moving. This is unacceptable behavior from a "respected" book that we as a community shouldn't tolerate.

Exactly. All good fair and square winnings and they try to find a way to scam me regardless. I'm fine with getting limited, I will move on and stop using the site, simple as that. But confiscating winnings for no legitimate reason is absurd, and they won't even come forward and confront the issue either. Disgusting scammers, I'll do everything in my power to bring them down for this.

[cru7ufy]

Betcoin has never lost a mediation with ThePogg or any other mediatior, as far as I can recall.
https://thepogg.com/casino-review/betcoin-ag/#complaints

I apologize, that issue is about Playbetr. The player in question got their money back from Playbetr after contacting thepogg.com. It wasn't Betcoin. I will edit my previous post to correct the information.

Thanks. Made a complaint @ thepogg. Will update how it goes. Just sad we have to go through this for no reason. FYI Playbetr = Betcoin. Same scamming owners + employees .

[Pmalek]

I guess it's going to take a while before the site displays your complaint. I still don't see it here: https://thepogg.com/casino-review/betcoin-ag/#complaints
If they accept it and it goes public, post a link to it so that the community can follow the developments.

[cru7ufy]

I guess it's going to take a while before the site displays your complaint. I still don't see it here: https://thepogg.com/casino-review/betcoin-ag/#complaints
If they accept it and it goes public, post a link to it so that the community can follow the developments.

yeah its under review to be posted i think