bc.game closed my account without reason

[Daltonik]

bc.game closed my account without reason

this message appear

Error
Your account is at risk. Please reset your password via email.

ther dont want to open it

they dont respond in emails from me

I also receive emails from time to time about password reset on a particular resource, perhaps you really became a victim of an attacker trying to log into your account, for sure he did it using a vpn from different locations and if you consider how online casinos treat this, then it is likely they considered such activity suspicious, just wait a response from support to begin with.

[Baofeng]

bc.game closed my account without reason

this message appear

Error
Your account is at risk. Please reset your password via email.

ther dont want to open it

they dont respond in emails from me

I also receive emails from time to time about password reset on a particular resource, perhaps you really became a victim of an attacker trying to log into your account, for sure he did it using a vpn from different locations and if you consider how online casinos treat this, then it is likely they considered such activity suspicious, just wait a response from support to begin with.

Yeah, this is also what I'm thinking when I read this post, and I try to go and read the ToS of this gambling platform,

3. Restricted Territories

    3.1. Blacklisted Territories: China, Netherlands, Dutch Caribbean Islands, Curacao, France, United States and/or any other restricted by law country or state. Note that it is strictly forbidden to play on BC.GAME games in blacklisted countries mentioned above.your personal data for the purpose of executing their duties and providing you with the best possible assistance and service. You hereby consent to such disclosures.

https://bc.game/help/terms-service

Maybe the VPN he used uses one of the countries in that list?

Anyhow, he confirmed that he doesn't have any crypto on them, so everything is good, but he shouldn't risk and play or even create an account on them as they might closed his account again.

[klidex]

bc.game closed my account without reason

this message appear

Error
Your account is at risk. Please reset your password via email.

ther dont want to open it

they dont respond in emails from me

I also receive emails from time to time about password reset on a particular resource, perhaps you really became a victim of an attacker trying to log into your account, for sure he did it using a vpn from different locations and if you consider how online casinos treat this, then it is likely they considered such activity suspicious, just wait a response from support to begin with.

Yes, maybe someone is trying to enter or hack his account.
Or it could be that he or the OP is trying to access the casino but using a VPN so no one else wants to enter but the owner himself but because of using a VPN the casino does not give permission to enter and sends him an email message to reset his account password.
Using a VPN, almost all crypto users and online casinos must often activate it so they forget to turn it off so they are still connected and used to access the casino.
It would be better for him to reset the password immediately and if there is no response from the support team then resubmit and tell what really happened.

[ethereumhunter]

I don't know what @OP means. I guess my account has been safe and sound and I can still open it without any problem.

I wonder what you did before @OP that said our account is at risk. If you don't abuse the bonus or their rules, bc.game will not close your account without any good reason. Maybe you need to explain your problem in more detail so there are no misunderstandings between us.

[Desmong]

You will need to ask the team or there customer care for why they had to close your account. I think there most be something wrong with your account that is why they locked the account.
Instead of complaining, you can reset your account many there had been some attempt of your account being hacked. Try and change your password so you can start using it again.

[CryptSafe]

I don't know what @OP means. I guess my account has been safe and sound and I can still open it without any problem.

I wonder what you did before @OP that said our account is at risk. If you don't abuse the bonus or their rules, bc.game will not close your account without any good reason. Maybe you need to explain your problem in more detail so there are no misunderstandings between us.

I thought as much because there is no smoke without  fire. OP must have had a little issues that is maybe he must have done something wrong if truly his account was blocked or suspended but some how, OP statement are not really clear  looking at OP account here  it has already been tagged and flagged which is more of why OP must come out clean. I am not in anyway saying or criticizing op but it is for his own good so that his complaint would be easily attended to speedily. OP should as a matter of fact as I have said earlier to furnish us with evidence of his claim with what is wrong with his account so we would as well speak on his behalf or call the attention of their representative to this complaint.

[serveria.com]

bc.game closed my account without reason

this message appear

Error
Your account is at risk. Please reset your password via email.

ther dont want to open it

they dont respond in emails from me

This is either a phishing email or somebody tried to hack/bruteforce your account. Perhaps you could provide the screenshot of this email? Did you check the sender/email source code? Was it sent from bc.game's server? Have you tried every possible way to contact them? Email? Phone? Live chat? Sometimes even FB or Twitter may work.

[Ebede]

You will need to ask the team or there customer care for why they had to close your account. I think there most be something wrong with your account that is why they locked the account.
Instead of complaining, you can reset your account many there had been some attempt of your account being hacked. Try and change your password so you can start using it again.

One of the challenges so many people face during this kind of thing is that they violate the law and does not follow the rules and the regulation of the platform so when it reach to the process of cashing out then and they have already violated the rules and regulation of the platform it will be very hard for them to work on that particular account neither the account get blocked or the team will not respond to them

[abel1337]

Just like any others, One of  my speculations of this is being a typical phishing site. OP You can recheck your browser history and check if you have log in on the correct BC game website and verify if that is the one that shows that made you reset your account. Normally this don't show until you failed multiple log in attempts and this message "Your account is at risk." don't typically show on the front page of any website. It is commonly sent on an email that is bound on the account. If ever your balanced is swept on the casino, I think casino won't help responsible for it given that it is an human error and the thing that they can do to you is to recover your account from these hackers.

[crzy]

OP is not responding here, either this problem has been solve or he don’t care anymore.
The best thing to do here is to ask the support why, or you can just move on and look for another site if you didn’t lose money here. Probably, there’s a reason for this and that site will not do it if your account didn’t violate the terms.

[Slow death]

OP is not responding here, either this problem has been solve or he don’t care anymore.
The best thing to do here is to ask the support why, or you can just move on and look for another site if you didn’t lose money here. Probably, there’s a reason for this and that site will not do it if your account didn’t violate the terms.

OP keeps logging into the forum, I think it's likely he's waiting for some response from the casino rep, but since the casino rep still hasn't responded so far, the best thing OP can do is keep logging into the forum and wait for an answer. although I think OP should PM the casino representative


you will probably have headaches because even the casino representative is not active on this forum, but send him a PM anyway:

https://bitcointalk.org/index.php?action=pm;sa=send;u=2503677

It is possible that he sees your PM in the email he uses frequently if it is the same email that created an account in this forum

[Wiwo]

You will need to ask the team or there customer care for why they had to close your account. I think there most be something wrong with your account that is why they locked the account.
Instead of complaining, you can reset your account many there had been some attempt of your account being hacked. Try and change your password so you can start using it again.

One of the challenges so many people face during this kind of thing is that they violate the law and does not follow the rules and the regulation of the platform so when it reach to the process of cashing out then and they have already violated the rules and regulation of the platform it will be very hard for them to work on that particular account neither the account get blocked or the team will not respond to them

Most of the complaints that have being rolling recently points to the fact that casinos are tightening the security and any fawl play must be punished,  I don't thinks casino will listen to such complaint and even creating a thread about it may become invalid and in all for.
*If an account violates the rule of the casino, it is within their right to close tch account to avoid possible access for further abuse of their system.
*And if an individual have a case to prove, he should include evidence that could support the claim.

[seleme]

bc.game closed my account without reason

this message appear

Error
Your account is at risk. Please reset your password via email.

ther dont want to open it

they dont respond in emails from me

It is not the first time I have seen this error, they have made the same warning to the new accounts just because of the Red Flags by the system.
Usually, it is an alt account and bonus abuse case, it is hard to prove that you don't abuse any promotion.
They count affiliate earnings as profit so many high-rollers open new Bc.game accounts to farm affiliate rewards.
BC.Game team has made this decision to prevent bonus abuse but you can email them or pm the representative account to explain the situation.
That warning is not correct anyways, it appears when the system permanently closes your account which is hard to recover. If your rank was higher than level 38 it is worth spending time on the recovery process, IMO.

[Newlifebtc]

I think that you have committed a crime before they will block your account because I believe that account was not been block like that without any offence so you should try to chat their team up let them tell you what you have committed because some platforms who are trying to grow or who are trying to maintain their reputation will not have a brutal act to their customer

[Fatunad]

I think that you have committed a crime before they will block your account because I believe that account was not been block like that without any offence so you should try to chat their team up let them tell you what you have committed because some platforms who are trying to grow or who are trying to maintain their reputation will not have a brutal act to their customer

Its commonsense!

If you have done something or violate site rules and regulations or terms then it would be normal that they would be locking your account.It is really just that there are players who are
just fighting on whats right into their mind and they are really fighting for their rights even they do know that they are in wrong with this.
Bc.game is known to be reputable and known on this forum which we cant make out some exclusion but it is really hard to believe that they are scamming out their
users via locking up with those accounts.

[peter0425]

I think that you have committed a crime before they will block your account because I believe that account was not been block like that without any offence so you should try to chat their team up let them tell you what you have committed because some platforms who are trying to grow or who are trying to maintain their reputation will not have a brutal act to their customer

those things must be established and proven first because BC.games is not like the site that you are advertising that even players committed nothing yet their funds will be taken , bc.games has somewhat had cases in the past about locking their funds like these

https://bitcointalk.org/index.php?topic=5362922.0

https://bitcointalk.org/index.php?topic=5426455.0

https://bitcointalk.org/index.php?topic=5337966.0

so let's see what would be the outcome of this case in sooner time.

[CryptSafe]

I think that you have committed a crime before they will block your account because I believe that account was not been block like that without any offence so you should try to chat their team up let them tell you what you have committed because some platforms who are trying to grow or who are trying to maintain their reputation will not have a brutal act to their customer

Its commonsense!

If you have done something or violate site rules and regulations or terms then it would be normal that they would be locking your account.It is really just that there are players who are
just fighting on whats right into their mind and they are really fighting for their rights even they do know that they are in wrong with this.
Bc.game is known to be reputable and known on this forum which we cant make out some exclusion but it is really hard to believe that they are scamming out their
users via locking up with those accounts.

I thought as much and was wondering because I have not really heard any  member here complaining of this casino and from the looks of things I think they have good reputation here already and OP seems to be making accusations without any proof. This got me thinking about ops tagged account and the possibility of a smear campaign against top casino here. At first op failed to present evidence to back his claim which makes it lack credibility and as a matter of fact I do not think this should be taken serious till OP does the needful before any further talks. Nevertheless, the casino representative would also be needed to come clear the air as to know if what OP is saying is true or not so we do not pass wrong judgment which might eventually cause some misunderstanding.

[Nrcewker]

How did you know that they closed your account? From your OP it seems like they just asked you to reset your account’s password. Now what’s the problem with that? If you are unable to reset it or lost access to the recovery mediums, then it might be troublesome for you. Still give a try and mail the support team for assistance. BC.game has good reputation, so they don’t close any player’s account like this. Moreover you need to also make sure that, you didn’t break their any terms and services. If you are honest from your side, then definitely you will get back your account back.

[wxa7115]

I am also facing this problem. I contacted live support and they referred me to email support.
I sent 2 emails on 11th November and 15th November but till now, no reply from the team. Since I have no funds there I gave up and never went back there.

We have 28 live support agents working

To be fair, your support system is really poor. I contacted support about my account issue and they asked me to write an email. Maybe my account is blocked due to long-time inactivity. It was not so hard to solve.
I followed their instructions and sent an email on 11th Nov. But I didn't get a response from your support agents yet.

Proof of my email - https://prnt.sc/2P6HPA8_1_Sg

When I first read the thread I thought that maybe the OP could have been subjected to a hack and the casino was protecting them so they did not lost their money.

However since this seems to be more widespread than I thought there is the possibility they have standards that are too strict and they block accounts of their customers thinking they were hacked when this was not the case, and if we combine this with a slow support then this explains why the OP seems unable to get back their account.

[traderethereum]

Somehow I just think that @OP has done something that violates the rules of bc.game so he has to accept the risk of closing his account.
If he doesn't make a mistake, bc.game will not easily close someone's account, especially for people who have been playing at the casino for a long time.
Or maybe he deliberately created another account to chase bonuses or did something else so that bc.game closed his account without any notification.
If @Op doesn't think he did anything wrong, intentionally or unintentionally, he can email customer service asking for clarification.
He'll usually have to wait a while before getting a reply so be patient.