Betnomi 0.16090?? BTC no pay, bet history missing, geoblocked post withdrawal

[betnomi]

We load only transactions from the last 24 hours for performance and user experience reasons.

If the user wants to see previous records, he needs to use the time filter to select the range/ period from which he wants to see the records.

The user purposefully took screenshots of an empty page to manipulate the situation and add credence to his baseless accusations.

A copy of all transactions is stored on our servers, and the Sportsbook data feed provider servers, and then a weekly copy is sent to the Curacao gaming authorities. Also, when he opened a case with the authorities, we provided detailed information, including the bet history, to the authorities. It is unclear why he keeps claiming we deleted his bet history except for nefarious reasons. The bet history is and has always been on his account.

Below is a screenshot of the history we pulled from our systems today.

@betnomi, just asking some curious questions.
Consider I do not have a regular income but I have bitcoin and holding it from long time. Was lucky to be one of the bitcoin whale. These days I do not need to do any work, business or anything. I live a lavish life.

I decided to deposit more than $50k in your casino. Played, won and made it to $200K. Now want to withdraw.

Ownership of a business: Invalid for me
Employment: Fuck it
Inheritance: I am self made, bitcoin made me rich
Investment: Buying those bitcoin was fun at that time and I was working in Sainsbury's as a floor cleaner. Who the fuck is going to remember that memory from back in 10 years ago and keeping the documents too.
Family wealth: No inheritance means nothing from family.

Are you saying you are good to take my $50k?

You are in bitcoin ecosystem but applying some rules that are created by the financial institution. It's a conflict zone you are doing your business.

BitcoinGirl.Club, This is a great question.

We will take this opportunity to clarify our position on KYC and other user verification processes. We are not a traditional casino, but a crypto casino - The concept and principles behind crypto is something we strongly believe in. Although there are some regulatory and compliance requirements, we walk a fine line between complying with the laws and preserving users' privacy and anonymity as much as possible.

The KYC process at Betnomi is in three stages.

• Basic - Basic information
• Intermediate - Proof of identity and address
• Advance - Source of funds

The reason for these separate steps is to preserve users' privacy and not be unnecessarily invasive and intrusive into our user's privacy.
In most cases, users are required to complete just basic KYC. For intermediate and advanced - this is subjective and a judgment call that our team rarely makes on an individual basis. If we detect suspicious or fraudulent activity based on its nature and extent, we request the appropriate level of KYC.

If there is a legitimate win, you can be sure you will not be required to go through any such process. For example, we recently paid out 400k ETH win on Baccarat the withdrawal was processed without any KYC requirement. Several users have successfully withdrawn large amounts without KYC, but you can be sure we will enforce KYC and other fraud-preventative measures when we detect such cases.

[cicadasTR]

OK, let's pretend you're here in good faith. To complete the KYC, I need either a job, my family dead, a property I'm renting out or investments. For a $1800 deposit, again lower than Betnomi requires. In what decade do you suggest I complete it in?

When you go to gamble on any gambling website you must keep in mind that those websites can force you to do KYC at any time.

Very true. Very insightful! Wonder what those gambling websites ask for.

William Hill:
Latest P60
Wage slip dating last 3 months
Bank statement dating last 3 months
Latest tax return

Betfair:
Any other documents that you use to fund your gambling:
Proof of earnings: Payslip/Director remuneration/Dividends/Pension;
A bank statement/savings account that clearly shows consistent incoming values from an identifiable source
A Trust deed clearly showing a consistent entitlement to funds;
Dated proof of an award/payment made to you

Every site under the UKGC:
minimum a bank statement.

Wow, it's almost like no one else does KYC like Betnomi. Strange!

[ScamViruS]

OK, let's pretend you're here in good faith. To complete the KYC, I need either a job, my family dead, a property I'm renting out or investments. For a $1800 deposit, again lower than Betnomi requires. In what decade do you suggest I complete it in?

When you go to gamble on any gambling website you must keep in mind that those websites can force you to do KYC at any time.

Very true. Very insightful! Wonder what those gambling websites ask for.

William Hill:
Latest P60
Wage slip dating last 3 months
Bank statement dating last 3 months
Latest tax return

Betfair:
Any other documents that you use to fund your gambling:
Proof of earnings: Payslip/Director remuneration/Dividends/Pension;
A bank statement/savings account that clearly shows consistent incoming values from an identifiable source
A Trust deed clearly showing a consistent entitlement to funds;
Dated proof of an award/payment made to you

Every site under the UKGC:
minimum a bank statement.

Wow, it's almost like no one else does KYC like Betnomi. Strange!

What is the need for so many documents? Despite having crypto payment options, so many documents are definitely not a good option for a crypto gambler. On the other hand, you have to wonder why they find you suspicious, they claim to have approved the withdrawal of huge winnings without any KYC.

@betnomi Can't you be more flexible on KYC? And if this user has done something suspicious, then you can also publish them so that we can understand what is really going on.

[cicadasTR]

We load only transactions from the last 24 hours for performance and user experience reasons.

If the user wants to see previous records, he needs to use the time filter to select the range/ period from which he wants to see the records.

Sure thing, one sec.

My proof of address and ID was accepted though and shortly after, direct access from the UK was rescinded

https://imgur.com/a/jZ9y6pR

We can start this from the beginning if you want? I'll say hey, I'm CicadasTR, this happened, etc then you can say 9 days later just log in. Again

But do not worry, I saved a video! Not just screenshots Also note the WITHIN THREE MONTHS. If I could log in, let's see, bets in September and we're now in February. I think that's without three months? Maybe I'm manipulating space and time also.

https://imgur.com/a/eTyJ4uj

By the way, your lying works with non native English speakers, or the people you can bamboozle. With me, you might as well just say straight up you don't want to pay or  can't.

[holydarkness]

What is the need for so many documents? Despite having crypto payment options, so many documents are definitely not a good option for a crypto gambler. On the other hand, you have to wonder why they find you suspicious, they claim to have approved the withdrawal of huge winnings without any KYC.

@betnomi Can't you be more flexible on KYC? And if this user has done something suspicious, then you can also publish them so that we can understand what is really going on.

I've been watching this thread for days and to be honest was actually quite reluctant to dive into this hole as OP's case was from the 31st of October, cluttered between 20 pages of betnomi's ANN thread --before OP decided to publish an scam accusation-- which make it quite challenging to get familiarized with the case and crosscheck all the statements made by both parties.

But I wanted to comment on your post here about how --IMO-- betnomi has tried their best to attend the cases you mentioned as well as your question here I quoted above and thought it'll be better to reply here altogether as I'll be able to give explanation related to the case the way I perceived it --of course, stretched that long across that many pages, I might missed one or two key points.

And, there goes two hours of trying to understand the curious case of this... cicada. I want to make it a very academic-looking post with links referencing to statements wherever possible, but for that I'll have to re-dig the 20 pages again, and I'm not that... fond of a mini brain stroke, so here it goes:

Simplified, OP made bets, rejected by the betting provider, complained to betnomi, betnomi tried to persuade the bookie to give an exception and make it a winning bet instead of voided the bet. Meanwhile, their security team found suspicious behavior on OP's account which prompt them to ask for the basic KYC --or maybe intermediate, not sure which-- that OP also failed, which according to OP's defense is due to a typo, which escalate betnomi to ask for advance level of KYC, that, according to their explanation, is not the usual thing they do

[...]
The KYC process at Betnomi is in three stages.

• Basic - Basic information
• Intermediate - Proof of identity and address
• Advance - Source of funds

The reason for these separate steps is to preserve users' privacy and not be unnecessarily invasive and intrusive into our user's privacy.
In most cases, users are required to complete just basic KYC. For intermediate and advanced - this is subjective and a judgment call that our team rarely makes on an individual basis. If we detect suspicious or fraudulent activity based on its nature and extent, we request the appropriate level of KYC.
[...]

Meanwhile, OP also made the case even more interesting by simultaneously reaching to several gambling authorities that kinda made betnomi had to answer to those several different platforms as well.

So, in layman's term, the required documents and "inflexibility" from betnomi was because OP got flagged and failed to perform the easier level of KYC.


Edit: and then I think, "ahh hell, why not spare two more minutes to dig one post that's became the basis of my post, so here it is,

CicadasTR, On 22-09-30 you placed some bets related to the event (Asley Gonzalez Macias - Lourdes Juarez). The bet was settled as returned (voided) on 22-11-01. Betnomi uses data and odds feed from company X (company X handles all bet settlements and calculations). On day z, you contacted our support team to complain about this bet.Our team explained to you that the bet was correctly settled as a returned bet across the entire company X partner network (It is standard practice to return such bets or abandoned matches).

As a show of good faith, we reached out to company X to reverse their decision and resettle the bet as a win and bring the case to an end. However, shortly after this was done, our risk team identified dacat0r0r (your account) as a fraudulent user based on Betting pattern and upon checking activity, it became obvious this is something you has done across multiple sportsbooks.  To remedy the situation, we requested dacat0r0r (your account) complete identity verification.

You provided us with "Bob" as his first name and had "Bobster" on his ID card also, provided "Feb 20, 1234" while the date of birth on your ID card was "Feb 13 1234" (information changed). Due to a mismatch between the information you provided and the information on your ID, our automated identity verification service provider (veriff.com) declined verification. We had to manually correct this information for the verification to be successful, this process took about 2 days which is usually relative to our workload. As for the document confirming the address, we have approved the utility bill you provided, but unfortunately we cannot approve the screenshot of the betting history from some other bookmaker in the form of source of funds.

Clearly, screenshots of winnings are not an acceptable form of source of funds.

- Ownership of a business
- Employment
- Inheritance
- Investment
- Family wealth

Acceptable forms of source of funds include (as stated in our KYC/AML policy which can be found here; betnomi.com/aml  under the "Source of wealth" tab). Once you provide a valid source of funds, we will approve it and remove the restriction on your account but until that requirement is met, we intend to keep account suspended. In any case, we are here and we will continue to remain transparent.

[BitcoinGirl.Club]

The user purposefully took screenshots of an empty page to manipulate the situation and add credence to his baseless accusations.

https://imgur.com/a/eTyJ4uj

Yes, screenshots can be manipulated, I agree but how would we handle it?

@betnomi, just asking some curious questions.
Consider I do not have a regular income but I have bitcoin and holding it from long time. Was lucky to be one of the bitcoin whale. These days I do not need to do any work, business or anything. I live a lavish life.

I decided to deposit more than $50k in your casino. Played, won and made it to $200K. Now want to withdraw.

Ownership of a business: Invalid for me
Employment: Fuck it
Inheritance: I am self made, bitcoin made me rich
Investment: Buying those bitcoin was fun at that time and I was working in Sainsbury's as a floor cleaner. Who the fuck is going to remember that memory from back in 10 years ago and keeping the documents too.
Family wealth: No inheritance means nothing from family.

Are you saying you are good to take my $50k?

You are in bitcoin ecosystem but applying some rules that are created by the financial institution. It's a conflict zone you are doing your business.

BitcoinGirl.Club, This is a great question.

We will take this opportunity to clarify our position on KYC and other user verification processes. We are not a traditional casino, but a crypto casino - The concept and principles behind crypto is something we strongly believe in. Although there are some regulatory and compliance requirements, we walk a fine line between complying with the laws and preserving users' privacy and anonymity as much as possible.

The KYC process at Betnomi is in three stages.

• Basic - Basic information
• Intermediate - Proof of identity and address
• Advance - Source of funds

The reason for these separate steps is to preserve users' privacy and not be unnecessarily invasive and intrusive into our user's privacy.
In most cases, users are required to complete just basic KYC. For intermediate and advanced - this is subjective and a judgment call that our team rarely makes on an individual basis. If we detect suspicious or fraudulent activity based on its nature and extent, we request the appropriate level of KYC.

If there is a legitimate win, you can be sure you will not be required to go through any such process. For example, we recently paid out 400k ETH win on Baccarat the withdrawal was processed without any KYC requirement. Several users have successfully withdrawn large amounts without KYC, but you can be sure we will enforce KYC and other fraud-preventative measures when we detect such cases.

Thank you for your time to spend a lot of time to response it. This KYC thing is very difficult to understand for crypto users like us. What I understand if I play in your sportsbook and if you ask me to show proof of income then I will fail massively. May be you can add some additional information for your clients when they are about to deposit a large amount of money. Like once they enter a deposit amount over $5k then before showing the deposit address, give them a form to fill up. Let the form pop up with part of the questions to check:

Would you like us to know your ownership of a business? Yes/No
Would you like us to know your employment status: Yes/No
Would you like us to know your inheritance? Yes/No
Would you like us to know your investment? Yes/No
Would you like us to know your family wealth? Yes/No

Once they check everything "Yes" then allow them to deposit. It will help you to stay out of questions and the user knows exactly what troubles they will need to be.

[Poika5]

We load only transactions from the last 24 hours for performance and user experience reasons.

If the user wants to see previous records, he needs to use the time filter to select the range/ period from which he wants to see the records.

The user purposefully took screenshots of an empty page to manipulate the situation and add credence to his baseless accusations.

I think you forgot about something.




OP didn't fake any pictures/videos, and Betnomi didn't delete OP's bet history.

Lucky for us, me having been reading the 20 pages of their thread, was instantly familiarized with the topic. It's already fixed, as vouched by three users, which replied on the page after it.

Yes, I know. I thought that OP lost access to his account BEFORE the problem got fixed.

[holydarkness]

We load only transactions from the last 24 hours for performance and user experience reasons.

If the user wants to see previous records, he needs to use the time filter to select the range/ period from which he wants to see the records.

The user purposefully took screenshots of an empty page to manipulate the situation and add credence to his baseless accusations.

I think you forgot about something.

[image snip]

OP didn't fake any pictures/videos, and Betnomi didn't delete OP's bet history.

Lucky for us, me having been reading the 20 pages of their thread, was instantly familiarized with the topic. It's already fixed, as vouched by three users, which replied on the page after it.

That post/issue was discussed a few post above the post made by betnomi explaining to OP whats his problem is.

[cicadasTR]

big  post...

Yeah, nearly all of this is wrong. Not sure what you were reading for 2 hours, cause the 1 minute first post dispels most of it.

And the bet history being 'fixed' was vouched for by 3 of the friends, yep. But their posts did not magically fix mine. Thanks for stopping by.

[holydarkness]

big  post...

Yeah, nearly all of this is wrong. Not sure what you were reading for 2 hours, cause the 1 minute first post dispels most of it.

And the bet history being 'fixed' was vouched for by 3 of the friends, yep. But their posts did not magically fix mine. Thanks for stopping by.

2 hours because your posts are made in between discussion about the platform and some bets --which, the main topic of their ANN-- and I have to at least glanced at every single posts to be sure which posts addressed your issue and which one can be ignored because it engages om the platform's feature or recent bets, and then going back and forth to see the consistency between statements to make sure I got a good foot on both sides of the story, even for the slightest footing.

If you want me to spend 1 minute reading the first post I found upon trying to track down your case, it'll be this one. Yes, it'll be 1 minute, surely even less. And yes, it'll "dispel" most of other contradicting and intersecting posts, but I don't think that'll be in your interest if I did so.

Just to comment on your remark, I can't see how people clarifying that one known issue was fixed instantly made them "the friends".

[cicadasTR]

big  post...

Yeah, nearly all of this is wrong. Not sure what you were reading for 2 hours, cause the 1 minute first post dispels most of it.

And the bet history being 'fixed' was vouched for by 3 of the friends, yep. But their posts did not magically fix mine. Thanks for stopping by.

2 hours because your posts are made in between discussion about the platform and some bets --which, the main topic of their ANN-- and I have to at least glanced at every single posts to be sure which posts addressed your issue and which one can be ignored because it engages om the platform's feature or recent bets, and then going back and forth to see the consistency between statements to make sure I got a good foot on both sides of the story, even for the slightest footing.

If you want me to spend 1 minute reading the first post I found upon trying to track down your case, it'll be this one. Yes, it'll be 1 minute, surely even less. And yes, it'll "dispel" most of other contradicting and intersecting posts, but I don't think that'll be in your interest if I did so.

Just to comment on your remark, I can't see how people clarifying that one known issue was fixed instantly made them "the friends".

It's a open and shut case. If I'm wrong, they can post the bet history. If they won't, then they're wrong.

[BitcoinGirl.Club]

I think you forgot about something.

It resolves the mystery from my side. Thank you.

And the bet history being 'fixed' was vouched for by 3 of the friends, yep. But their posts did not magically fix mine. Thanks for stopping by.

They are not friends in fact in this place no one is friend to each other. They are just forum members like us and shared their side of observation. Nothing wrong I can see but you have your points. Technical glitches are part of any online business and we all need to accept it.

[cicadasTR]

I think you forgot about something.

It resolves the mystery from my side. Thank you.

And the bet history being 'fixed' was vouched for by 3 of the friends, yep. But their posts did not magically fix mine. Thanks for stopping by.

They are not friends in fact in this place no one is friend to each other. They are just forum members like us and shared their side of observation. Nothing wrong I can see but you have your points. Technical glitches are part of any online business and we all need to accept it.

Glitches are fine. Month long glitch though, supposedly fixed by this time so only affecting me? Bit suspicious. Bet history on the 9th November. Then the 14th. Following day, geoblocked. Asked for the bet history on this thread, zero answer. Like none of this strikes you as shady? https://imgur.io/a/xOG8CsC

Not one person has even noted they accepted proof of address then banned the region. We're way past benefit of the doubt.

[BitcoinGirl.Club]

Glitches are fine. Month long glitch though, supposedly fixed by this time so only affecting me? Bit suspicious. Bet history on the 9th November. Then the 14th. Following day, geoblocked. Asked for the bet history on this thread, zero answer. Like none of this strikes you as shady? https://imgur.io/a/xOG8CsC

Not one person has even noted they accepted proof of address then banned the region. We're way past benefit of the doubt.

Its understandable, you are angry. If I was in your situation then I would too. But we need to accept the reality. Besides, Betnomi has a long history on the forum. As per them they have paid many big wins too so I would like to give them benefit of the doubt. Let's wait for the next response from them on the matter as this issue might overlooked by them too.

I am not in either side. But I would love to see the misunderstanding resolves and you get what you are asking for.

[cicadasTR]

Glitches are fine. Month long glitch though, supposedly fixed by this time so only affecting me? Bit suspicious. Bet history on the 9th November. Then the 14th. Following day, geoblocked. Asked for the bet history on this thread, zero answer. Like none of this strikes you as shady? https://imgur.io/a/xOG8CsC

Not one person has even noted they accepted proof of address then banned the region. We're way past benefit of the doubt.

Its understandable, you are angry. If I was in your situation then I would too. But we need to accept the reality. Besides, Betnomi has a long history on the forum. As per them they have paid many big wins too so I would like to give them benefit of the doubt. Let's wait for the next response from them on the matter as this issue might overlooked by them too.

I am not in either side. But I would love to see the misunderstanding resolves and you get what you are asking for.

More bemused than angry. Betnomi has 2 other scam threads up right now, and a history of slow or no pays, it's not like saying Elvis is still alive. They took the KYC documents, and then they banned the country. On top of everything else. There's no doubt, that's scammy.

Anyway, this forum is all about evidence, right? I have given plenty, Betnomi nothing. That's cool. The only evidence I'd like to see is screenshots of the full detailed betting history. Since I can't log in anymore, they'll have to show it to me. Will you do that Betnomi?

[BitcoinGirl.Club]

Anyway, this forum is all about evidence, right? I have given plenty, Betnomi nothing. That's cool. The only evidence I'd like to see is screenshots of the full detailed betting history. Since I can't log in anymore, they'll have to show it to me. Will you do that Betnomi?

May be you can send them a PM telling the new finding of the bug which removed everything from your account. Tell them to response here. I don't want to bother them PMing again but I will wait for their response in the thread. I have subscribed to the notification so anything posted is notifying me on my email.

[cicadasTR]

Anyway, this forum is all about evidence, right? I have given plenty, Betnomi nothing. That's cool. The only evidence I'd like to see is screenshots of the full detailed betting history. Since I can't log in anymore, they'll have to show it to me. Will you do that Betnomi?

May be you can send them a PM telling the new finding of the bug which removed everything from your account. Tell them to response here. I don't want to bother them PMing again but I will wait for their response in the thread. I have subscribed to the notification so anything posted is notifying me on my email.

Bit confused. And then what? I can't login.

Think they're aware of "the bug" anyway from when they called me a fraud and said my screenshots were fake. They've yet to comment on my video forgery abilities.

The user purposefully took screenshots of an empty page to manipulate the situation and add credence to his baseless accusations.

The bet history is and has always been on his account.

"Always"... https://imgur.com/a/eTyJ4uj. Very easy for Betnomi to clear this up by posting it...

[holydarkness]

As a commitment to be stay on topic and focus the discussion in one thread, I'll move your reply to me here and replied,

I hope this could be the last time I have to reply you here for the issue you currently have.

Nope. Betnomi can't be bothered to respond to scam thread so I'll just post here. In general, https://bitcointalk.org/index.php?topic=5419897.msg61267416#msg61267416 looks familiar. Passed veriff, like me, but Betnomi reject advance documents. Course it's "multiple accounts" excuse to the rescue. And there is the other recent two scam threads, which don't go away just because Betnomi backtracked and paid. All initially fraudulent, what a coincidence. Actually every accusation against Betnomi is somehow fraudulent, they must have the worst luck in the world.

Anyway, looks like the "I'm not biased but..." shtick dropped pretty fast.

First, I'd like to address the "in general" case that you provided in response to my request, you do aware that it's an... unfortunate first choice of link, right? The case you provide to give a better ground to your statement that Betnomi in general lied about KYC did not work in your favor, the case was deemed by the forum as a retaliatory from someone with 9 accounts who got caught. The request for KYC is clearly justified for this case, as Betnomi had explained, I've quoted their stance on their ANN, but allow me to quote another one they explained from older day,

We do have a KYC procedure in place, but there are triggered under specific conditions such as fraud, suspected under age user etc
But as a general rule, not something you should be concerned about unless you are engaging in activities that violate our ToS.
[...]

Second, I think I'll need a little bit more context here as I am quite confused.

Basically the proof of bet history that OP claimed that betnomi deleted was these ones? At least some of them, as I understand a screenshot that size won't be able to fit OP's entire betting history.

And Betnomi's claim that OP manipulated his betting history, saying that he deliberately shows an empty page by utilizing a date filter is because on this screen recording, dated 9 October as shown on his screen shows no history.

To better understand this case, I dared a mini aneurysm by re-reading the pages on their ANN thread again, this time equipped with my notebook to write important timeline in dates, the event, and the post ID number --don't anyone dare asked me how long it took me to finish it this time-- and I have to say Poika5 brought one interesting point that I initially missed but now became clear as I have a mapped timeline.

I'd like to say that the possibility is there, that OP did not manipulate the data and that blank history is due to the system maintenance. OP had stated long before this thread was made that he hadn't had any access to his page for seven weeks, dated 14 November forum time. Seven weeks prior to the date would match the time on the screen recording provided by OP that they have no access, and since OP was blocked two days later, on the 16th, he can't provide a better screen recording or know whether his betting history has restored or not.

https://imgur.com/a/D46UDif

It's been like that for 7 weeks, don't think some minutes is gonna help.

Don't worry, they've blocked access to the account which is one way of fixing it I guess. So that's voiding winners, when that don't work delaying the payout, and then locking the account. Betnomi would struggle with the Intertoto Cup, let alone the World Cup.

So, IMO, there could be a huge chance of misunderstanding here, both sides are wrong and right at the same time. No one erased betting history or manipulating through a date filter as it simply was under maintenance during the time the evidence was made.

If we still insist on who's right and who's wrong, may I suggest the easiest way to tackle this matter --which... wasn't OP's main point of accusation and counter-accusation, actually-- by allowing OP access to his account for a brief moment, so he can do another screen record to show that --whether-- his entire betting history is there or not.

Since Betnomi can restrict OP's attempt to withdraw his fund --let's suppose he tried to-- by rejecting it or even temporarily freezing it by voiding all his balance, OP basically can't do anything other than proving the betting history. I can't see any harm in that, unless someone else can show me one or two flaws in my logic?

It's the easiest way to tackle this minor issue so we can move on to the main topic of the accusation, as well as answered BitcoinGirl.Club's concern of manipulation as I think a video recording of screen would be harder to manipulate.

It came to my awareness that OP acessed the site through his phone, he can activate this "show taps" feature [OP has to enabled developer mode to access this feature, though] so we can see clearly that he select dates and any other taps made during the screen recording.

Question is, would both party meet in the middle and agree to this, i.e. Betnomi to grant a temporary access to OP so he can clear Betnomi's name --or prove his accusation to be correct-- of deleting bets, and OP agreed to record his attempt to retrieve the betting history.

[cicadasTR]

-

The account isn't blocked, the country is. Like I said, signed up with UK native IP. Betnomi's screenshot has £ signs. Address is UK. Accepted proof of address UK. Accepted ID UK. "Restricted jurisdiction" after my documents were accepted.

https://imgur.com/a/ksj34GJ

Anyway, didn't really want to use a VPN but have no way to prove it otherwise. This is logging in today. I have 3 pages of bets, and only the first one is available. Change to wins, only first is available. Country is no longer listed in basic. What would I get out of lying, I'd rather sort it and move on to this source of funds thing. I uploaded a stocks statement so if I can get confirmation of the bets I can't see, then we can settle up. But this shouldn't have been so difficult.

https://streamable.com/9wpvnc

Edit: source of funds approved, so just one more thing...

[holydarkness]

-

The account isn't blocked, the country is. Like I said, signed up with UK native IP. Betnomi's screenshot has £ signs. Address is UK. Accepted proof of address UK. Accepted ID UK. "Restricted jurisdiction" after my documents were accepted.

https://imgur.com/a/ksj34GJ

Anyway, didn't really want to use a VPN but have no way to prove it otherwise. This is logging in today. I have 3 pages of bets, and only the first one is available. Change to wins, only first is available. Country is no longer listed in basic. What would I get out of lying, I'd rather sort it and move on to this source of funds thing. I uploaded a stocks statement so if I can get confirmation of the bets I can't see, then we can settle up. But this shouldn't have been so difficult.

https://streamable.com/9wpvnc

Edit: source of funds approved, so just one more thing...

If I have to guess, I think the scenario was that by "accepted" --or "approved" according to the screenshot" was that the third party verification team hired by Betnomi --Veriff, if I am not mistaken-- accepted the documents and verified its legitimacy, thus approved. They later informed Betnomi that the account is verified with some minimal detail mentioning your nationality, and/or got notified by their very own system when you select your country on their KYC process. That is why you got banned although you passed Veriff KYC, because their ToS under "account" tab stated UK is one of their restricted regions.

All thing considered, I think further discussing this matter is quite futile, given you can access the account through VPN to give us the evidences.

For this matter, though, I'll recommend you to do what BitcoinGirl.Club said,

May be you can send them a PM telling the new finding of the bug which removed everything from your account. Tell them to response here. I don't want to bother them PMing again but I will wait for their response in the thread. I have subscribed to the notification so anything posted is notifying me on my email.

I would like to think that they're not deliberately did this, given another user also experienced this issue on the earlier days. I'll deliberately remove the entire link to the said quote so that we won't disturb the poster's peace by getting "invited" through notification that their name was being mentioned here

But some issues I've identified so far:


We can't visit beyone the first page, when selecting page 2 etc., no bets are displayed:

I'd also like to appreciate betnomi's willingness to get lenient for this case by accepting OP's SOW that's previously rejected.