Trustdice.win cancels winning bets

[TanyaSSS]

As I have said more than once, I registered in order to bet on sports, which after registering and making a deposit I could not do for reasons unknown to me (support did not specify to me for what reasons).

Where have you played in the past and before registering an account with TrustDice? Somehow I doubt that this is your first experience with a sportsbook, but I could be wrong. Do you have accounts on other sportsbooks (crypto or fiat) where you have been banned or limited for whatever reason?

Have you spoken with Coinbox1, the casinos' forum representative? He may or may not want to be of help.
I can only repeat what I already said. Contact a mediator service and start a dispute against the casino. I am not sure what you are waiting for.

Of course I've played on other sites, but this is my first time naturally. I have not been blocked anywhere before
Thank you, I wrote to him in private messages.
And how to start an argument?
Support replied, by the way, no wonder, scammers are scammers

https://i.ibb.co/mSzqvyC/Screenshot-1.jpg
https://i.ibb.co/nLXsszR/Screenshot-2.jpg
https://i.ibb.co/Rpc529L/Screenshot-3.jpg

[1715120180]

1715120180

[1715120180]

1715120180

[1715120180]

1715120180

[Mahdirakib]

Have you spoken with Coinbox1, the casinos' forum representative? He may or may not want to be of help.

I asked about this issue to TrustDice representative and he has given a response in their ANN thread today.

The game provider has given us a very broad response, which we have provided to the player. Unfortunately after analyzing our NDA restrictions in our contract with them, we found that we are not permitted to disclose it in a public forum. Overall, we neither have a clear idea why the game provider thinks it was necessary to rejected the bet.

But after reading the player's descriptions of their behaviors, my personal observation is the same as yours. Since they have placed opposite bets in the same round of the same game with the same provider at only different online casinos, it could be easily detected by the game provider as fraudulent and collusive behavior, therefore getting the bet voided. It looks like player collusion being found.

Based on their statement, the game provider has rejected the bet. But they haven't told the exact reason of rejecting the bet to TrustDice team. They have forwarded the game provider response to the OP. He should reach the game provider to know the exact reason.

~snip~

TrustDice team suggested you to play the Dice or Crash game which has 1.5% house edge. You could easily complete the rollover requirements of your deposited amount by using wagering strategies in those games. I'm wondering why you took risk and placed a $500 bet in Baccarat game! Did your friend also placed $500 bet on the opposite hand in other casino?

[TanyaSSS]

Have you spoken with Coinbox1, the casinos' forum representative? He may or may not want to be of help.

I asked about this issue to TrustDice representative and he has given a response in their ANN thread today.

The game provider has given us a very broad response, which we have provided to the player. Unfortunately after analyzing our NDA restrictions in our contract with them, we found that we are not permitted to disclose it in a public forum. Overall, we neither have a clear idea why the game provider thinks it was necessary to rejected the bet.

But after reading the player's descriptions of their behaviors, my personal observation is the same as yours. Since they have placed opposite bets in the same round of the same game with the same provider at only different online casinos, it could be easily detected by the game provider as fraudulent and collusive behavior, therefore getting the bet voided. It looks like player collusion being found.

Based on their statement, the game provider has rejected the bet. But they haven't told the exact reason of rejecting the bet to TrustDice team. They have forwarded the game provider response to the OP. He should reach the game provider to know the exact reason.

~snip~

TrustDice team suggested you to play the Dice or Crash game which has 1.5% house edge. You could easily complete the rollover requirements of your deposited amount by using wagering strategies in those games. I'm wondering why you took risk and placed a $500 bet in Baccarat game! Did your friend also placed $500 bet on the opposite hand in other casino?

If we were engaged in allegedly "fraudulent" actions, from what fright is the losing bet calculated as a loss, and the winning one as a refund, what nonsense is this?
Yes, I had to scroll through the x5 deposit, we decided to do it this way with a friend, no one lost anything in the end

[Pmalek]

And how to start an argument?

Not an argument, but a complaint with a service like AskGamblers. You can check the Trustdices' history of AskGamblers complaints here.
Alternatively, maybe Casino Guru or LCB.org can be of assistance. Register on the sites and research how to submit a complaint. 

[EthMcEthPants]

Bit shady that only one side of the bet was refunded but seems like you were definitely in breach of some T&Cs by trying to play both sides to bypass wager requirements

[Mahdirakib]

~snip~

I believe that OP won't get any help from those mediations centers. Because OP and his so called friend placed bet on two hands in a single round of the Baccarat game. Which isn't allowed in the Baccarat game. But he tried to do it by using two different casinos. OP said that he and his friend used different IP to place bets, which was a smart move. I think the game provider somehow caught his smart move. It was unfortunate that the provider has rejected his winning bet.

I'm wondering why you took risk and placed a $500 bet in Baccarat game! Did your friend also placed $500 bet on the opposite hand in other casino?

Yes, I had to scroll through the x5 deposit, we decided to do it this way with a friend, no one lost anything in the end

[Pmalek]

I believe that OP won't get any help from those mediations centers. Because OP and his so called friend placed bet on two hands in a single round of the Baccarat game.

I don't think it either and I said so in my first post in this thread.

@TanyaSSS
If you believe you have a case against the casino or the game provider, take it up with a 3rd-party mediator. But I don't think you have a chance if they can prove two bets coming from the same IP, on the same game session, on opposite results.

The only thing that has changed in the meantime is the fact that OP said they weren't using the same IP. Could it be a case of one of them using VPN from the same location? Who knows. The information that they would bet on opposite results in the same round coupled with OP being banned from the sportsbook immediately after registering an account makes me not trust him/her. For the record I don't trust TrustDice either, but that's a different story that won't cloud my judgement for this case.

[TanyaSSS]

I believe that OP won't get any help from those mediations centers. Because OP and his so called friend placed bet on two hands in a single round of the Baccarat game.

I don't think it either and I said so in my first post in this thread.

@TanyaSSS
If you believe you have a case against the casino or the game provider, take it up with a 3rd-party mediator. But I don't think you have a chance if they can prove two bets coming from the same IP, on the same game session, on opposite results.

The only thing that has changed in the meantime is the fact that OP said they weren't using the same IP. Could it be a case of one of them using VPN from the same location? Who knows. The information that they would bet on opposite results in the same round coupled with OP being banned from the sportsbook immediately after registering an account makes me not trust him/her. For the record I don't trust TrustDice either, but that's a different story that won't cloud my judgement for this case.

If simultaneous bets are not allowed, what is the reason for canceling winning bets while losing bets remain in effect? Then cancel the losing one, what a mess.
I already wrote a hundred times above that I was not originally going to play in the casino, the stupid rules of trustdyce made me do it