Coinplay scammed me out of 1300 USDT

[bachezy]

You do the right by creating a scam accusation about the casino but have you tried to contact their representative on this forum before taking a huge step of posting negative messages on their Ann thread?
Have you also tried to contact the manager in charge of their on going campaign advertisement because he will definitely have a means of communication with the casino affiliate/marketing manager?
I am saying this because I can see that you have already taken a lot of huge steps by reporting the casino for example on Trustpilot while we haven't heard the side of their representative.

I did contact the manager of the campaign, and yes, i took a lot of huge steps to see if the problem gets the attention it deserves, otherwise it will be sweep under the rug

That's fair enough.
When you contacted the campaign what was his response? From what I am seeing the company campaign advertisement still continues which means there is a high possible chance for the manager and the company representative to communicate in and outside the forum since the company ANN poster account was online today the exact day for another round of their weekly campaign.
Do you say you PM their representative? If yes. How come he/she did defend the casino?
In the meantime, you can also report the issue on askgamblers

I did PM the manager of the campaign yesterday morning, and i've even posted on their topic. I didn't receive a response whatsoever yet.
I'm already trying casino-guru as a mediator, if it doesn't work i'll try askgamblers, as they also helped me in the past.

Thanks for the help

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[Cryptomiles1]

One thing that gets me angry with most of the casino's or gambling site is that whenever they noticed a suspicious activity within your account it immediately leads to the closure of user accounts without any proper and further explanations for the user to understand their faults on why such thing happened to them. Rather they would decide immediately and gets you terminated most especially when they noticed you have funds sent or to be withdrawn from their site.

[bachezy]

One thing that gets me angry with most of the casino's or gambling site is that whenever they noticed a suspicious activity within your account it immediately leads to the closure of user accounts without any proper and further explanations for the user to understand their faults on why such thing happened to them. Rather they would decide immediately and gets you terminated most especially when they noticed you have funds sent or to be withdrawn from their site.

That's actually a good point you are making, since my account closure was made 15 minutes after my withdraw request.

[Adbitco]

That's actually a good point you are making, since my account closure was made 15 minutes after my withdraw request.

I still think you have a better chance of being helped since @Royse777 was their campaign manager which i know is very possible for him to help you since he had a direct contact with the team. So i suggest you should have patient or also put him in copy to get notified if he can help you out make sure to present all necessary information to him.

[Pmalek]

I suggest the following:
Talk to their live support and ask information about the exact rules you broke. After that, post screenshots of the entire conversation from beginning to the end. The way it looks now, we have you claiming they didn't offer any explanations and we have an email from Coinplay where they state that their team explained to you why you got banned. It can't be both ways.

I can confirm that their license is valid if you click on the seal at the bottom left of their website. They possess an Antillephone License. If you are using an ad blocker, you might not be able to see it. It was missing on my end as well until I disabled it.

What's the status of your Casino.guru complaint?   

[bachezy]

I suggest the following:
Talk to their live support and ask information about the exact rules you broke. After that, post screenshots of the entire conversation from beginning to the end. The way it looks now, we have you claiming they didn't offer any explanations and we have an email from Coinplay where they state that their team explained to you why you got banned. It can't be both ways.

I can confirm that their license is valid if you click on the seal at the bottom left of their website. They possess an Antillephone License. If you are using an ad blocker, you might not be able to see it. It was missing on my end as well until I disabled it.

What's the status of your Casino.guru complaint?   

Hello!

Regarding the live chat, this was the result: https://imgur.com/a/KrBxwi3 and as you may imagine the email doesn't answer me concrete answers, or any answes at all for now on that matter.

Yes, i'm using adblocker thats why the license wasn't on the bottom.

The Casino Guru complaint is still pending on their side.

[PX-Z]

One thing that gets me angry with most of the casino's or gambling site is that whenever they noticed a suspicious activity within your account it immediately leads to the closure of user accounts without any proper and further explanations for the user to understand their faults

That's what i'm getting furious about whenever i see a complaints against to any casino. The difference about this is coinplay let its user to withdraw the deposit amount compared to other casino who confiscate everything.

[Cryptomiles1]

One thing that gets me angry with most of the casino's or gambling site is that whenever they noticed a suspicious activity within your account it immediately leads to the closure of user accounts without any proper and further explanations for the user to understand their faults

That's what i'm getting furious about whenever i see a complaints against to any casino. The difference about this is coinplay let its user to withdraw the deposit amount compared to other casino who confiscate everything.

I believe soonest they will change if they have a serious competitors, maybe changing their ToS to best suit most of their bettor. I can see coinplay will soon take that position of placing their customer rights first than any other, I believe there will be away out he should try and also reach out to some of their Media handle seeking for assistance.

[CoinPlay_official]

Hello dear forum members.

We would like to clarify the situation regarding bachezy.

His post history is available to all forum members, so you can check what he posted here.

He got blocked on BTC365.
Here he was limited to betnomy.
Here he was blocked on betcoin.
Nolimit365
OLE777
And so on, you can check for yourself.

Why is this happening? Is bachezy so unlucky that he is limited and blocked everywhere, or does he perform some suspicious actions and violate the rules of many sites?

Why don't the sites give details about why the account was blocked? Probably, in order to not provide players who break the rules and play dishonestly more information?
With which they will be able to continue their fraudulent activity.

And according to this logic, our support and security service gave such an answer, which bachezy showed on the screenshots.

Why do players like bachezy write complaints everywhere? Hopping that the brands, worrying about their reputation, will still give him the dishonestly earned winnings.
But more often brands don't do that because it encourages other players to break the rules as well and gives them a scheme of how to get their unfair winnings - just start to complain everywhere.

This message is to forum members, not to bachezy.

[CoinPlay_official]

Message to bachezy.

Hello, regarding your appeal:

We have decided to block you from accessing our platform and closing your account. The decision was made after a careful investigation of the situation by our security service and is based on a violation of the Terms and Conditions for the following reasons:
1) By using the Website and/or accessing the Service (hereinafter – coinplay.com), you whether they were a guest or a registered user with an account, agree to be bound by Terms and Conditions, together with any amendments, which may be published from time to time. If you did not not accept the Terms and Conditions, you should refrain from accessing the Service and using the Website.
2) Your responsibilities constituted of the following: you must not try to manipulate any contract or element within the coinplay.com in bad faith or in a manner that compromises the integrity of the coinplay.com or our team (General Terms and Rules 3.8.) and you must generally act in good faith in relation towards coinplay.com at all times and for all bets made using the it (General Terms and Rules 3.9.).
3) You must not use coinplay.com in any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the coinplay.com or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain a dishonest advantage (General Terms and Rules 4.1.7.).
You can withdraw the deposited sum only.
4) We may terminate or suspend an account if you do not do so or if we have reasonable grounds to believe that you do not comply with these Terms, or to guarantee the integrity or fairness of the service or where we have other reasonable grounds to do so. If we close or suspend your account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit) (General Terms and Rules 6.6)

[cicadasTR]

Message to bachezy.

Hello, regarding your appeal:

We have decided to block you from accessing our platform and closing your account. The decision was made after a careful investigation of the situation by our security service and is based on a violation of the Terms and Conditions for the following reasons:
1) By using the Website and/or accessing the Service (hereinafter – coinplay.com), you whether they were a guest or a registered user with an account, agree to be bound by Terms and Conditions, together with any amendments, which may be published from time to time. If you did not not accept the Terms and Conditions, you should refrain from accessing the Service and using the Website.
2) Your responsibilities constituted of the following: you must not try to manipulate any contract or element within the coinplay.com in bad faith or in a manner that compromises the integrity of the coinplay.com or our team (General Terms and Rules 3.8.) and you must generally act in good faith in relation towards coinplay.com at all times and for all bets made using the it (General Terms and Rules 3.9.).
3) You must not use coinplay.com in any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the coinplay.com or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain a dishonest advantage (General Terms and Rules 4.1.7.).
You can withdraw the deposited sum only.
4) We may terminate or suspend an account if you do not do so or if we have reasonable grounds to believe that you do not comply with these Terms, or to guarantee the integrity or fairness of the service or where we have other reasonable grounds to do so. If we close or suspend your account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit) (General Terms and Rules 6.6)

Wowzers. Good luck bachezy, casinoguru should easily rule in your favour.

[coin-investor]

Hello dear forum members.

We would like to clarify the situation regarding bachezy.

His post history is available to all forum members, so you can check what he posted here.

He got blocked on BTC365.
Here he was limited to betnomy.
Here he was blocked on betcoin.
Nolimit365
OLE777
And so on, you can check for yourself.



Why do players like bachezy write complaints everywhere? Hopping that the brands, worrying about their reputation, will still give him the dishonestly earned winnings.
But more often brands don't do that because it encourages other players to break the rules as well and gives them a scheme of how to get their unfair winnings - just start to complain everywhere.

This message is to forum members, not to bachezy.

So we can now conclude that bachezy is a cheater considering that he was banned from 5 casinos, this is not a good track record for a complainant he should change his way and read the terms of service and always follow them, he already lose money and will still lose money if he keeps breaking casinos terms of service, you're still lucky that they allow you to withdraw your deposit.
If you open a new complaint people will treat you as a boy who cries wolf.

[cicadasTR]

Hello dear forum members.

We would like to clarify the situation regarding bachezy.

His post history is available to all forum members, so you can check what he posted here.

He got blocked on BTC365.
Here he was limited to betnomy.
Here he was blocked on betcoin.
Nolimit365
OLE777
And so on, you can check for yourself.



Why do players like bachezy write complaints everywhere? Hopping that the brands, worrying about their reputation, will still give him the dishonestly earned winnings.
But more often brands don't do that because it encourages other players to break the rules as well and gives them a scheme of how to get their unfair winnings - just start to complain everywhere.

This message is to forum members, not to bachezy.

So we can now conclude that bachezy is a cheater considering that he was banned from 5 casinos, this is not a good track record for a complainant he should change his way and read the terms of service and always follow them, he already lose money and will still lose money if he keeps breaking casinos terms of service, you're still lucky that they allow you to withdraw your deposit.
If you open a new complaint people will treat you as a boy who cries wolf.

Did you read through the threads or just the cheap lede? They either got paid, or places like Ole777 and Nolimit are scams. Betnomi is another kettle of fish. Limits are part of being a winning gambler, which is why most don't encounter them

[BitcoinGirl.Club]

you're still lucky that they allow you to withdraw your deposit.

I don't see any mention of letting the OP to withdraw the deposit. Where am I missed?

But if so then it seems a win situation for people who wants to abuse casino and sportsbook. They deposit, manipulate and fail to withdraw. They come here, complain, get the deposit back. But they are safe until they are unnoticed.

Betnomi is another kettle of fish. Limits are part of being a winning gambler, which is why most don't encounter them

Sometimes it becomes obvious that players are abusing the system. Betnomi and other casinos worked hard to build a reputation for their business. They deserve a benefit of doubt.

[cicadasTR]

you're still lucky that they allow you to withdraw your deposit.

I don't see any mention of letting the OP to withdraw the deposit. Where am I missed?

But if so then it seems a win situation for people who wants to abuse casino and sportsbook. They deposit, manipulate and fail to withdraw. They come here, complain, get the deposit back. But they are safe until they are unnoticed.

Betnomi is another kettle of fish. Limits are part of being a winning gambler, which is why most don't encounter them

Sometimes it becomes obvious that players are abusing the system. Betnomi and other casinos worked hard to build a reputation for their business. They deserve a benefit of doubt.

I worded that carefully to not disrupt someone else's thread. If you want to talk about why you're wrong, we can on mine.

[Pmalek]

I don't see any mention of letting the OP to withdraw the deposit. Where am I missed?

OP confirmed they can in the OP.

You can withdraw the deposited sum only."

And the casino representative confirmed it in their reply to the player:

You can withdraw the deposited sum only.

Although it's not clear to me what exactly the player did wrong (looks like that was the casino reps intention to not provide too many details), the fact that he is banned or limited on multiple other platforms makes me not want to trust OP. If he believes he was treated unfairly, he should get a mediator involved and see what they say.

Having been banned/limited on casinos 1, 2, 3... doesn't mean he should be on casino 4 as well, but I am starting to see a pattern.

[cicadasTR]

I don't see any mention of letting the OP to withdraw the deposit. Where am I missed?

OP confirmed they can in the OP.

You can withdraw the deposited sum only."

And the casino representative confirmed it in their reply to the player:

You can withdraw the deposited sum only.

Although it's not clear to me what exactly the player did wrong (looks like that was the casino reps intention to not provide too many details), the fact that he is banned or limited on multiple other platforms makes me not want to trust OP. If he believes he was treated unfairly, he should get a mediator involved and see what they say.

Having been banned/limited on casinos 1, 2, 3... doesn't mean he should be on casino 4 as well, but I am starting to see a pattern.

Pmalek, and bitcoingirlclub I guess, do you bet with real money, not bonuses? Are you up or down overall lifetime?

[Pmalek]

Pmalek, and bitcoingirlclub I guess, do you bet with real money, not bonuses? Are you up or down overall lifetime?

I don't play casino games and since most bonuses revolve around casino games, I don't use them. I bet on sports from time to time when I see a good offer that I believe can work in my favor. Sometimes it does, other times it doesn't. Betting isn't my profession and I don't look at it as a job so I can't give you any numbers. I don't always bet online and do some betting in my local betting shops. No names, no digital proof, no tracking, and no historical records to check. Even if I had such stats, I see no reason why I would talk about it publicly with unknown internet users. 

[bachezy]

Hello dear forum members.

We would like to clarify the situation regarding bachezy.

His post history is available to all forum members, so you can check what he posted here.

He got blocked on BTC365.
Here he was limited to betnomy.
Here he was blocked on betcoin.
Nolimit365
OLE777
And so on, you can check for yourself.

Why is this happening? Is bachezy so unlucky that he is limited and blocked everywhere, or does he perform some suspicious actions and violate the rules of many sites?

Why don't the sites give details about why the account was blocked? Probably, in order to not provide players who break the rules and play dishonestly more information?
With which they will be able to continue their fraudulent activity.

And according to this logic, our support and security service gave such an answer, which bachezy showed on the screenshots.

Why do players like bachezy write complaints everywhere? Hopping that the brands, worrying about their reputation, will still give him the dishonestly earned winnings.
But more often brands don't do that because it encourages other players to break the rules as well and gives them a scheme of how to get their unfair winnings - just start to complain everywhere.

This message is to forum members, not to bachezy.

Every good sportsbetter gets limited on this low ends casino, few of them decide to scam them since you can't take a loss.
I have no problem what so ever with betnomi, i got my stakes reduced i didn't get scammed.
Both problems were fixed in BTC365 and BETCOIN.
Ole777 is a proven scam.
Nolimit was a bonus problem, I never used the site again.

I didn't violate any rules, and you for sure know that, please provide proof.

I complain so others players don't commit the same errors as i did and to stop casinos having this behavior towards the players.

So we can now conclude that bachezy is a cheater considering that he was banned from 5 casinos, this is not a good track record for a complainant he should change his way and read the terms of service and always follow them, he already lose money and will still lose money if he keeps breaking casinos terms of service, you're still lucky that they allow you to withdraw your deposit.
If you open a new complaint people will treat you as a boy who cries wolf.

You obviously have 0 experience of winning in sportsbook, otherwise you wouldn't say that

Message to bachezy.

Hello, regarding your appeal:

We have decided to block you from accessing our platform and closing your account. The decision was made after a careful investigation of the situation by our security service and is based on a violation of the Terms and Conditions for the following reasons:
1) By using the Website and/or accessing the Service (hereinafter – coinplay.com), you whether they were a guest or a registered user with an account, agree to be bound by Terms and Conditions, together with any amendments, which may be published from time to time. If you did not not accept the Terms and Conditions, you should refrain from accessing the Service and using the Website.
2) Your responsibilities constituted of the following: you must not try to manipulate any contract or element within the coinplay.com in bad faith or in a manner that compromises the integrity of the coinplay.com or our team (General Terms and Rules 3.8.) and you must generally act in good faith in relation towards coinplay.com at all times and for all bets made using the it (General Terms and Rules 3.9.).
3) You must not use coinplay.com in any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the coinplay.com or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain a dishonest advantage (General Terms and Rules 4.1.7.).
You can withdraw the deposited sum only.
4) We may terminate or suspend an account if you do not do so or if we have reasonable grounds to believe that you do not comply with these Terms, or to guarantee the integrity or fairness of the service or where we have other reasonable grounds to do so. If we close or suspend your account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit) (General Terms and Rules 6.6)

This is the usual copy pasta when you can't provide proof, just like 1xbit, i'm the first one being scammed the more people will appear with this problem soon and i'm pretty sure of that.

[fragoso21]

honestly, this shouldnt surprise any of the members that actually have been around betting for a while/are winners. coinplay is exactly the same as 1xbit (a proven scam website ON THIS FORUM) and their only defense against user complaints are ToS violation/suspicious activity & apparently they have come up with a new one "look at other complaints they have made on the forum". i dont see how there are people defending them still (?), they literally cannot provide proof of anything, so why should you take their word over the guy submitting the complaint with live chat interactions, email screenshots, etc?