Fair enough. To add to my previous statement. When I was younger (and this was before crypto gambling became a thing), I had long periods of playing with 3 digit wagers (almost daily) on multiple online fiat casinos. Mostly on odds of 1.70 and above. I wouldn't call myself extremely successful, but there were fruitful months. Never once was I limited, banned, or investigated by any bookies. My priorities are a bit different now so I don't do that anymore.

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If bachezy didn't do anything wrong and got wrongfully accused and had his money confiscated, he should continue fighting with a mediator and post the verdict here that proves that Coinplay was in the wrong. That's it. If no 3rd-party agrees with him or accepts to take his case, many will see it as case closed.

Is bachezy really that good and he is winning in all the casinos where he got limited or he is violating the terms of the casinos where he got limited, I don't have the pieces of evidence of all the other casinos but if he is proven to cheat on one then he could be cheating on all and if he can prove that he got limited from winning then he has a case that he is indeed good and these casinos don't want him on their platform, so bachezy can you show that you have a case and prove that these casinos are wrong in limiting you.

So did you get the deposit back or not? This is the important part most of the people in this thread want to see.

Hello dear forum members.

We would like to clarify the situation regarding bachezy.

His post history is available to all forum members, so you can check what he posted here.

He got blocked on BTC365.
Here he was limited to betnomy.
Here he was blocked on betcoin.
Nolimit365
OLE777
And so on, you can check for yourself.

Why is this happening? Is bachezy so unlucky that he is limited and blocked everywhere, or does he perform some suspicious actions and violate the rules of many sites?

Why don't the sites give details about why the account was blocked? Probably, in order to not provide players who break the rules and play dishonestly more information?
With which they will be able to continue their fraudulent activity.

And according to this logic, our support and security service gave such an answer, which bachezy showed on the screenshots.

Why do players like bachezy write complaints everywhere? Hopping that the brands, worrying about their reputation, will still give him the dishonestly earned winnings.
But more often brands don't do that because it encourages other players to break the rules as well and gives them a scheme of how to get their unfair winnings - just start to complain everywhere.

This message is to forum members, not to bachezy.

So we can now conclude that bachezy is a cheater considering that he was banned from 5 casinos, this is not a good track record for a complainant he should change his way and read the terms of service and always follow them, he already lose money and will still lose money if he keeps breaking casinos terms of service, you're still lucky that they allow you to withdraw your deposit.
If you open a new complaint people will treat you as a boy who cries wolf.

Message to bachezy.

Hello, regarding your appeal:

We have decided to block you from accessing our platform and closing your account. The decision was made after a careful investigation of the situation by our security service and is based on a violation of the Terms and Conditions for the following reasons:
1) By using the Website and/or accessing the Service (hereinafter – coinplay.com), you whether they were a guest or a registered user with an account, agree to be bound by Terms and Conditions, together with any amendments, which may be published from time to time. If you did not not accept the Terms and Conditions, you should refrain from accessing the Service and using the Website.
2) Your responsibilities constituted of the following: you must not try to manipulate any contract or element within the coinplay.com in bad faith or in a manner that compromises the integrity of the coinplay.com or our team (General Terms and Rules 3.8.) and you must generally act in good faith in relation towards coinplay.com at all times and for all bets made using the it (General Terms and Rules 3.9.).
3) You must not use coinplay.com in any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the coinplay.com or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain a dishonest advantage (General Terms and Rules 4.1.7.).
You can withdraw the deposited sum only.
4) We may terminate or suspend an account if you do not do so or if we have reasonable grounds to believe that you do not comply with these Terms, or to guarantee the integrity or fairness of the service or where we have other reasonable grounds to do so. If we close or suspend your account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit) (General Terms and Rules 6.6)

I suggest the following:
Talk to their live support and ask information about the exact rules you broke. After that, post screenshots of the entire conversation from beginning to the end. The way it looks now, we have you claiming they didn't offer any explanations and we have an email from Coinplay where they state that their team explained to you why you got banned. It can't be both ways.

I can confirm that their license is valid if you click on the seal at the bottom left of their website. They possess an Antillephone License. If you are using an ad blocker, you might not be able to see it. It was missing on my end as well until I disabled it.

What's the status of your Casino.guru complaint?   

One thing that gets me angry with most of the casino's or gambling site is that whenever they noticed a suspicious activity within your account it immediately leads to the closure of user accounts without any proper and further explanations for the user to understand their faults on why such thing happened to them. Rather they would decide immediately and gets you terminated most especially when they noticed you have funds sent or to be withdrawn from their site.

That's fair enough.
When you contacted the campaign what was his response? From what I am seeing the company campaign advertisement still continues which means there is a high possible chance for the manager and the company representative to communicate in and outside the forum since the company ANN poster account was online today the exact day for another round of their weekly campaign.
Do you say you PM their representative? If yes. How come he/she did defend the casino?
In the meantime, you can also report the issue on askgamblers

As I am currently wearing their signature, I will perceive myself as automatically biased, and thus will exclude myself from overseeing this matter. However, I'd like to think that straightening one matter that was asked to be clarified as something that fall on the realm of acceptable.

I've been waiting for someone else --which not on their campaign, and thus shared the same situation as me-- to clarify this, but as there were none...

First, allow me to reupload your image with ibb --I don't know the correct coding to make the image from imgur shown-- with reference to original image source below it, sans the second image, which a lengthy email summarized as "CoinPlay is not registered on curacao-egaming.com."


Source: https://imgur.com/a/uJXPv2p


Source: https://imgur.com/a/SWkzSTU

Second, I'd like to invite you to read this article.

To summarize, for anyone too lazy to read them, there are several license providers in Curacao. Each gambling site --which registered on the said license provider-- are mandated to put the seal of the said licensor on their website, which shall redirect players to the verification page of the licensor, and thus enable players to prove if the claim made by the betting platform that they're licensed under the X provider is true or false.

Third, I'd like to point out that the customer service whom in contact with you explained something in harmony with the summary of the article I wrote above, that you can easily prove their registration by clicking the seal at the bottom of their page.

The simple problem here is, you misunderstood and think they said that they're licensed under "curacao egaming" as in the literal name of the license provider, while their license --as shown on the bottom of their page-- is under antillephone




And the result will be,



That said and clarified, I'll go back as a mere reader following this case.

First of all you are really good at it, are you just turned 50$ into 900$ damnnn what are you playing sir. and anyway Try to reach them via email PM on the forum with everything you got. their ann thread seems active and their signature campaign is active too and I hope your problem got solved

Many Coinplay customers have the same case as you, they could not withdraw their winnings from their playing, and Coinplay only stated that they violated their terms and conditions without mentioning the exact reasons for the players that led to this closure of their accounts; this new casino site seems untrustworthy, there are the better alternatives in the gambling board. You had to choose the casino site you would bet on and play well not to waste your time. The good thing is that you can only withdraw the deposited amount, in which case you are out of their platform without losing your deposit. This topic remains a red flag for them until they come here to clarify or solve the issue.

You do the right by creating a scam accusation about the casino but have you tried to contact their representative on this forum before taking a huge step of posting negative messages on their Ann thread?
Have you also tried to contact the manager in charge of their on going campaign advertisement because he will definitely have a means of communication with the casino affiliate/marketing manager?
I am saying this because I can see that you have already taken a lot of huge steps by reporting the casino for example on Trustpilot while we haven't heard the side of their representative.

I could recall coinplay currently have a signature campaign running and it has been on for a while now coming to see this is not what I believe should be happening. Sorry for your experience op but I think I should ask you this question were you using vpn to login? Because they can not just get your account banned like that without any fault from you as I can say that coinplay have built a reputation here onboard this platform. I would advise you chat their representative here or via their announcement thread by commenting this thread Link there so they can give your issue the urgent attention it requires because from what I see based on your email conversation with their customer care, it seems they a not likely to attend to you again but you can still try this option here as a member of this platform I think you should be given consideration.

seems like there's not we can do here, if you think you have enough evidence disproving their claims you can try bringing this issue to their license provider(if they have one). you can try posting this on casino.guru too, not sure they'd be able to help you get your winnings but it won't hurt trying.

Hello, everyone.

Apologies for responding late in this thread.

I would like to explain beforehand that I am trying to manage this community with the best of my abilities.

But, I am also getting caught in between in regards to transparency. I do not make the decisions here.

I only cascade information that is given to me which is very limited.

Bitcointalk Username: Bachezy
OLE7.IO Username: didi123

Now for this accusation, I was told by the CS representative that you were caught with arbitrage and syndicate betting.

They have not provided further information.

The one who wrote this got no clue about what arbitrage is.

As i already told you, in asia you can rebet normally as many times as you want, bookmaker only change the odds each time. You can ask anyone who bet in asia to confirm if you don't believe me.

Can post you a dozens of thousands of bets paid from giants like Pinnacle, Sportmarket etc but it seems you will continue ignoring what industry standards are.

I am pretty sure you never bet with asian bookmakers, otherwise you would already know that what you described is the common procedure.

Don't want to make this topic a conversation about what arbitrage is etc. You have your opinion which is defo wrong.

There are plenty of 3rd party mediators.

If Ole7.io believes that i broke their rules in any way, we can follow the case to one of those 3rd party mediators.

Hope i am wrong but I am pretty sure that Ole7.io will not accept my proposal which is 100% fair for both parties.

So it seems you're betting in sport, can you post your betting history? I would like to see if you're a genuine gambler or trying to blame the casino just like the other accusation.

What? are you not a part of Ole777 internal team? I would assume you're just a stranger or someone alt account which want to promote Ole777 in this forum. You, as the one who manage Ole777 in this forum doesn't helping at all if you not know the complete information, you only directing the CS answer which is similar if the gambler just ask directly to the Ole777's CS.