Rollbit Withdrawal Frozen For $12,800 & No Response

[Daltonik]

I can't imagine myself been in same situation as Op, I would have freaked out,  they should have just told him what he did wrong instead of all the ignoring, this is so unprofessional,  if OP gets his money out of such gambling site he is definitely not coming back, I don't understand why some gambling devs are like this. This type of rules should be in their FAQ right from the beginning so that people can go through them and won't do the opposite and mess things up, I feel like they did all this intentionally.

You will not be in that situation if you understand the logic that you need to wager once you deposit, it's a basic rule of majority casinos you cannot just withdraw the excess or portion of your deposit, because in the first place why would you deposit an excess amount?
It's understandable even if this rule is not in the FAQ because there are very few or no casinos that will allow a withdrawal without wagering.

Well, in their help center it is directly written that there is no wager requirement for a deposit, you must make wagered the minimum of $10 and the withdrawal will be available.

Perhaps they mean this as an example that for what amount a deposit was made so much and there should be a wager, not if it was impossible to just write in the requirements otherwise it is confusing.

[goaldigger]

It is strange enough. But you can post this situation in the Rollbit thread. I think that it can help to speedup the process.
And i can give advice for the future gambling. If there is no any big bonuses for the first deposit - it would be better to make a deposit that will be enough for 2-3 bets. After that try to withdraw money. Most times you will KYC, but after it you willn`t have any problems with casino. Of course if it is normal casino.

That's a huge first deposit and of course the site will think its suspicious but its more suspicious that the site is not responding anymore right after you gave out your KYC, I don't know if that RAZOR is connected to Rollbit or not at all. OP didn't have any update as well, its either the problem is already solved or this is just a false accusation against the site. The next time you post your problem here on any site, better to have your proof of transactions so that it can easily be address.

[Fivestar4everMVP]

Can anyone give a suggestion on what is going on or best way to escalate this. Their site and platform seems good so I would have imagined this is something that they would be able to resolve very quickly? Seems odd they would request a video call and then suddenly just disappear and not respond to any of my requests to sort it out

I've never had your type of experience on Rollbit, though I don't play frequently there, but what I can tell you is that, Rollbit is like, or among the best and most reputable casinos listed on this forum, so I advice you not to fret, your issues would be resolved eventually.

And I believe mistakes some of us make is, not going through kyc verification before depositing huge amounts and playing on any casino of choice, had it been youve been you verified your account before depositing and playing, I believe the process of withdrawal would have been easier and faster for you..

And also, like yahoo6228 have stated, try and find out the wager requirement before withdrawer for Rollbit, that could be another issue to contend with even after the issue with kyc is resolved.

Goodluck.

[worldofcoins]

Sorry for your bad experience. As far as Rollbit is concerned.
It's a well-reputed platform, and they never do the same.
However, I would suggest you contact their support again.
There might be some exceptional cases that cause this issue. I hope this will get resolved soon.

[virasog]

Decided to try out a new website called Rollbit for gambling. I deposited around 12,000 USD of tether and I want to bet on soccer games. I first placed a 1000 USD bet on a soccer game and won 800USD. I then tried to place a bet on another soccer game for around 5000 USD but it said that the max i could place on that game was only 200usd which was odd. Soo i decided to withdrawal all my money (around 12,800 USD )

First of all, since Rollbit was a new site for you why did you deposit 12,000 USD on their site ? I know that Rollbit is a trusted site but since you never played there before it makes no sense to deposit so much amount.

Secondly, if you were not allowed to bet 5000$ at a single time, you can bet with 200$. Also, these restrictions favor the gamblers because if you bet 5000$, you could lose them all in a single bet.

By the way, it seems that you are a very rich person who is willing to bet high stakes on bets and is not afraid of losing money. Not relevant here but what is the maximum amount of money you have lost in a single bet?

[Ojima-ojo]

Well, in their help center it is directly written that there is no wager requirement for a deposit, you must make wager the minimum of $10 and the withdrawal will be available.

I think what that means is not actually a $10 wagered on any amount of deposit and Rollbit mentioned $10 because that is the minimum withdrawal amount and am sure if the ops had any misunderstanding it should have resulted from the misunderstanding of that sentence.

So I'm clear term it means you must wager x1 of the total deposits to be able to withdraw.

[South Park]

It is strange enough. But you can post this situation in the Rollbit thread. I think that it can help to speedup the process.
And i can give advice for the future gambling. If there is no any big bonuses for the first deposit - it would be better to make a deposit that will be enough for 2-3 bets. After that try to withdraw money. Most times you will KYC, but after it you willn`t have any problems with casino. Of course if it is normal casino.

That's a huge first deposit and of course the site will think its suspicious but its more suspicious that the site is not responding anymore right after you gave out your KYC, I don't know if that RAZOR is connected to Rollbit or not at all. OP didn't have any update as well, its either the problem is already solved or this is just a false accusation against the site. The next time you post your problem here on any site, better to have your proof of transactions so that it can easily be address.

I think it is more likely that this is simply a case of the customer support service of Rollbit being too busy and not having the time needed to attend the OP, obviously the OP is nervous about this and they are suspicious about the whole situation, however some casinos can take a lot of time to resolve something like this, so to me this is just a case of the customer support being inefficient and not a scam attempt, but lets see if we receive an update from the OP about it.

[Crypt0Gore]

Sorry for your bad experience. As far as Rollbit is concerned.
It's a well-reputed platform, and they never do the same.
However, I would suggest you contact their support again.
There might be some exceptional cases that cause this issue. I hope this will get resolved soon.

Well-reputed gambling platforms can decide to go bad at any time, they look for victims to victimize and pretend they did nothing wrong, other users that never get victimized will fight for them, saying they are reputable, and won't allow anyone to ruin the platform reputation, Lord have mercy, I knew about this from a friend who was also a victim of a gambling platform.

OP I am sorry for whatever you faced when using the platform, whenever you come across a new platform, that you've never used for gambling before, always deposit a small amount of money first to try the platform out.

Ask about KYC requirements from the team, before depositing any large sum of money on the platform and make some screenshots as proof, I have my reason.

[ellamaeduncan]

So to update. They let me withdraw in the end so I have my funds back.


But they asked a lot of weird questions on the KYC video call. Even asked to log into my wallet whilst on live share screen?

[klarki]

But they asked a lot of weird questions on the KYC video call. Even asked to log into my wallet whilst on live share screen?

This is quite normal practice when there is a suspicion that you are not the real owner of the account.
In any case, congratulations and I hope you will not get into such unpleasant situations in the future.

[erep]

So to update. They let me withdraw in the end so I have my funds back.

Glad to hear the latest news from you, your case has been responded to by the team and has been resolved!

But they asked a lot of weird questions on the KYC video call. Even asked to log into my wallet whilst on live share screen?

I've never had any contact with KYC on rollbit, but all KYC I've completed on various casino sites and exchanges have never confirmed wallet addresses because KYC only deals with personally identifiable data.

[klarki]

I've never had any contact with KYC on rollbit, but all KYC I've completed on various casino sites and exchanges have never confirmed wallet addresses because KYC only deals with personally identifiable data.

It was probably an extended AML check.  I encountered something similar when I used the services of crypto-exchanger.
In general, you could do without this procedure, but then the withdrawal process would take some time.

[lionheart78]

One rules in some casino.

Most of the casino have "wagering requirement" before you're can withdraw the money, like 1X from the money you're deposit. I read the story you're deposit 12,800$ and only wagering 1000 USD?

This is also what I am thinking, it is possible that Rollbit is implementing a wagering requirement before anyone can withdraw what they deposited to prevent players to use the platform for money laundering.

Your fund getting flagged with "money laundering" system, that's why the withdraw is not automatically process and need their manual process. Contact them, 4 years in gamble is always the one who got problem is from "sportbet" user due they are activity like this.

It makes sense since @OP only wagered $1k out of $12k he deposited.  With the huge amount of money being deposit and the ratio of amount being wagered before withdrawing, it will really alarm the system of money laundering.  The platform may also ask @OP the source of the fund if they suspect that the money came from illegal means.  We have seen this kind of incident where a casino asked for the source of the fund so it is not impossible for Rollbit to ask the same before releasing or confiscating your fund.

So to update. They let me withdraw in the end so I have my funds back.

Good to hear that you got your fund back and did not undergo such long process of source of fund verification

But they asked a lot of weird questions on the KYC video call. Even asked to log into my wallet whilst on live share screen?

I think it is better than you providing the source of funds which may take longer than what they asked you to do on the live share screen.


Btw, you should edit your title since the case is already resolved, it will be unfair for Rollbit if you keep your title this way.

[Obari]

Was never aware of this earlier before now.  So if I fund my online casino account more than I planned to and intend to withdraw the surplus immediately, I won't be allowed to do that? Unless I wager up to the deposited amount first. 

Check the casino's ToS that you are depositing too. Nearly all legitimate casinos have this rule to prevent money laundering and fraud. I'm sure Rollbit is no exception. There might be a non licensed casino out there that disregards this rule.

I'm agreeing with you and @Op not being aware of this isn't an excuse not to follow due protocols or processes when due.
I think OP really needs to update the thread and let us know what the status of the complain is if he has been able to do the capturing.
I've been familiar with rollbit for quiet some time now and I haven't heard any such complain about them because they're really trying their best to keep a clean record.

I've seen several cases of people who skip reading terms and conditions of site before using it and that's very common in my country and I'm also a very huge victim of this very act and I think most persons are very reluctant about reading terms and conditions and I think OP still needs to wager same amount been deposited.

[JeromeTash]

So to update. They let me withdraw in the end so I have my funds back.

But they asked a lot of weird questions on the KYC video call. Even asked to log into my wallet whilst on live share screen?

Standard practice by most casinos that are AML complaint lately. The good news is that they let you withdraw your money minus the stressful wagering requirement, which was quite a worry since the bet limit was so small compared to your account size.

[BitcoinPanther]

So to update. They let me withdraw in the end so I have my funds back.


But they asked a lot of weird questions on the KYC video call. Even asked to log into my wallet whilst on live share screen?

It is good to hear that your case is solved. Rollbit is one of the reputable casino in the forum, since they see no problem with your deposit and you made it clear that there is no illegal things happening, it is for sure that they will eventually release your funds (which they did).
 
Rollbit is spending too much to market their platform, they even have sponsored vloggers and signature campaign running in the forum so I believe they will not tarnish their reputation by scamming you with $12k (they are spending way more than that for their weekly promotions)

[crzy]

So to update. They let me withdraw in the end so I have my funds back.


But they asked a lot of weird questions on the KYC video call. Even asked to log into my wallet whilst on live share screen?

Login your wallet in Rollbit? Well if they asked you to login your personal wallet then better to create a new one just to make sure your funds are safe, this is my first time to read this kind of KYC.

Anyway, at least you get your money now and its good that Rollbit solve this issue. Probably they are just too busy to attend to some other concern and that’s why they are not able to reply at your concern instantly.

[Johnyz]

So to update. They let me withdraw in the end so I have my funds back.


But they asked a lot of weird questions on the KYC video call. Even asked to log into my wallet whilst on live share screen?

Good to see your update, and you’re lucky to get your funds back even without asking you to play more as part of the wagering requirements. Anyway, with regards to your KYC as long as the password is not compromise and your keys are not there, I think you are safe but that’s a strict KYC that I know and probably because you are flagged as suspicious, that could be part of their investigation.

[noormcs5]

So to update. They let me withdraw in the end so I have my funds back.


But they asked a lot of weird questions on the KYC video call. Even asked to log into my wallet whilst on live share screen?

For sure they needed to confirm thoroughly before releasing the funds to you so you should not mind the investigation being done by them through the video calling. The important thing is that you your funds back and now you know that Rollbit is a trusted site and they won't scam you.

Anyways, now its time to lock this thread.  

[JeromeTash]

Login your wallet in Rollbit? Well if they asked you to login your personal wallet then better to create a new one just to make sure your funds are safe, this is my first time to read this kind of KYC.

Not that I support the practice, but I have seen numerous services ask their customers to record the log in process to the wallets where the funds were sent from when conducting KYC verification. This is as away to prove if the funds actually come from the address someone owns.