Too harsh on user?

[Oilacris]

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel,  different IPs on the same device shouldn't cause this ban, what do you think?  

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

It always boils down to the terms of the gambling site. If you sign up and agree to all the terms, then there's nothing to complain about. However, based on the standard rules that I believe are acceptable, it's not right to confiscate the balance. They may close the account for violating the terms, but the funds should be allowed for withdrawal, which is the last transaction.

Lots of people would miss out this kind thing but honestly reading up a pile of text when it comes to TOS is always been like default or all of them are the same and this is why some people are really

that confident when it comes on knowing up everything or they do know in default without even knowing that there are things which a company could alter out and this is where some users do miss
on reading it up thats why it is really that important that you should really be that mindful or at least have the time on reading up things so that you wouldnt really experiencing
some problems later on.

Just like the rest been saying that its better to stick with reputable sites for you to assure yourself that you are in a legit place.

[molsewid]

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel,  different IPs on the same device shouldn't cause this ban, what do you think?  

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

I just want to ask some things, did he carefully read the Terms and Conditions? Also, what network did he use in accessing the website? is it by mobile data or  using Wi-Fi? because if he use wifi, it will be the same IP, if he use mobile data then yes IP network will be change often I am not on the side of the casino okay just want to clarify some things.If he use mobile data and  frequently changing his sim then the website will encounter some malicious approach, maybe  it is their cloud  security system who banned the account they find it very suspicious and it is flagged by the system that they may be under ddos that's why it is banned and the funds are confiscated. I don't know the whole story just leaving some cents.

[worldofcoins]

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel,  different IPs on the same device shouldn't cause this ban, what do you think?  

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

Hi, welcome to the forum. It is essential to read and understand the terms and conditions of any gambling platform before using it. Many online gambling platforms have strict policies against using multiple accounts or attempting to deceive the forum in any way. If the venue has a policy against using various SIM cards, it is essential to abide by it. However, It is not fair or ethical for a gambling platform to confiscate a user's account and deposit a balance without clear justification.

[tusandii]

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel,  different IPs on the same device shouldn't cause this ban, what do you think?  

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

It always boils down to the terms of the gambling site. If you sign up and agree to all the terms, then there's nothing to complain about. However, based on the standard rules that I believe are acceptable, it's not right to confiscate the balance. They may close the account for violating the terms, but the funds should be allowed for withdrawal, which is the last transaction.

In fact, all the rules and regulations of each casino must have been written clearly in the TOS owned by the casino and anyone can read or study them so that in the future they don't violate or violate existing rules.
If there is a gambler who violates the rules they made, then the gambler must also be able to accept all the consequences of what he has done even if he loses the money stored in the casino.
We don't know what problem actually happened until the casino didn't let him get his money back because in every problem there must be clarity and it's impossible for the casino to do something like that if he didn't break the rules which were quite fatal.
Here I'm not trying to defend each other because I'm just trying to address the problems that were complained about in this thread and trying to look at the feedback that has been given by other members.
Hopefully there will be a bright spot in this problem so that it doesn't become a debate and we can all always address all problems in a wise way.

[BobK71]

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel,  different IPs on the same device shouldn't cause this ban, what do you think?  

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

I just want to ask some things, did he carefully read the Terms and Conditions? Also, what network did he use in accessing the website? is it by mobile data or  using Wi-Fi? because if he use wifi, it will be the same IP, if he use mobile data then yes IP network will be change often I am not on the side of the casino okay just want to clarify some things.If he use mobile data and  frequently changing his sim then the website will encounter some malicious approach, maybe  it is their cloud  security system who banned the account they find it very suspicious and it is flagged by the system that they may be under ddos that's why it is banned and the funds are confiscated. I don't know the whole story just leaving some cents.

In this case if any account is seized then it must be one of the scam sites. Because some sites only find ways to cheat account holders in various ways. But I was not aware of any casino closing accounts on such issues. We all know that having multiple accounts is definitely a serious crime in a casino. But if the OP takes action against the casino with evidence then this could be a fair solution.

[serjent05]

Btw, @OP can you name that gambling platform that confiscates your friend's fund?  It is essential to know the name of the gambling platform so that we can avoid playing on it in the future.  Another question, any update on the case of your friend?  Is he able to contact and have a conversation with the support staff of the said gambling platform?  Can you share their conversation if there is any?  I believe your friend won't just be idle accepting that his fund is confiscated, so I think there must be some conversation between your friend and the gambling platform.

[Pierre 2]

I think gambling companies should just have better filter methods. I remember they prefer to pick the most simple ones because its far easier to explain to users but as OP stated, gambler/user may need to use different SIM cards, or different e-mail addresses even. Some people may even need to use different modems (or they just prefer to). So gambling companies should consider these are real life possibilities and not scam attempts. Also I never understand reasoning behind putting hand over your user's funds. Its the worst move you can ever do.

[erep]

In this case if any account is seized then it must be one of the scam sites. Because some sites only find ways to cheat account holders in various ways. But I was not aware of any casino closing accounts on such issues. We all know that having multiple accounts is definitely a serious crime in a casino. But if the OP takes action against the casino with evidence then this could be a fair solution.

Op should explain the details of the case because without a clear explanation then anyone would be imagining to give an answer based on his understanding, so does his friend have multiple accounts, does he use a VPN on the browser and does he use a reputable casino. There is a lot to explain here before Op seeks someone else's opinion and if the casino prohibits him because he has multiple SIM cards to access then he can recover the account using the reset password sent to the email, but if the online casino closes the account without an accurate explanation then you have participating in a scam casino, maybe.

[Hispo]

I think gambling companies should just have better filter methods. I remember they prefer to pick the most simple ones because its far easier to explain to users but as OP stated, gambler/user may need to use different SIM cards, or different e-mail addresses even. Some people may even need to use different modems (or they just prefer to). So gambling companies should consider these are real life possibilities and not scam attempts. Also I never understand reasoning behind putting hand over your user's funds. Its the worst move you can ever do.

It may be a casino that is based on a country where staff is not aware that having 2 SIM cards is popular among those who live in developing countries, for the sake of getting a better signal to access internet. There is a good reason brands like Xiaomi launched many devices with a such capability in Latin America and India.

It sounds indeed harsh some casino would assume some money laundering is going on because a simple IP change.
There are even countries where people have to use dynamic IPs because their service providers won't give other options.

Waiting for OP to give us more information on this case and see how develops. 

[jakelyson]

It feels like we are missing some vital information here. It is best if we know the name of the Casino so we can contribute better. If we know the TOS of the casino, we can verify if that move is valid or not or if OP's friend really crossed some rules in TOS. For now, we all are just speculating.

Anyway, players should not be banned simply because they use two sim cards or they used another ISP to connect to Casinos. Players could be mobile and could use different wifi or use another card to connect to the internet.

[Baofeng]

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel,  different IPs on the same device shouldn't cause this ban, what do you think?  

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

This is close to borderline scam in my opinion,

1. if the user uses different SIM, then obviously will be from a different IP address
2. so if regardless it is from the same mobile phone, it shouldn't be tag
3. OS of mobile phones could also be the same as well as millions of other phone users around the world

Not sure if there are gambling platforms though that somewhat want the users to make the same mistake. Only reputable platforms will do everything to really check the veracity of the users before calling their account and flagging it down.

[robelneo]

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

If that's part of the mechanism of their security system that will trigger multi accounting then the system will trigger an alarm of notification that there's a probability of multi-accounting

This happened to someone I know very well, but I found this to be too cruel,  different IPs on the same device shouldn't cause this ban, what do you think?  

It's not right they can do KYC or verification, in other countries you are only allowed sims that are be verified to be in your account, the system interprets it as having two accounts if there are two sims in one device.

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

That's true and that's the worse thing that can happen to you, so make sure that you do all the necessary precautions not to get the alarm to trigger multi-accounting on your part, read the TOS, and be mindful of how you access the casino.

[decodx]

So, wait, what's the situation we're discussing? Did someone get banned from the casino and have their money taken away for breaking the terms of use? If that's the case, I don't think it's a scam. The casino has the right to protect themselves against people who try to cheat the system by having multiple accounts. They gotta do what they gotta do to prevent fraud.

from my understanding of what the OP posted, the person he knows got banned and their money confiscated from a casino for using 2 different IP addresses when accessing the account/platform and the reason why the IP address changed was because the person he knows changed SIM card(a different network provider from the one he previously used) promoting his IP address to also change.

I find it hard to believe, and I believe there is something missing in this story. There may be other factors at play that led to the ban and confiscation of funds, such as suspicious activity on the account or a violation of the casino's terms and conditions. I have never encountered any issues at any casino due to my Internet connection having a dynamic IP address that changes approximately every 24 hours.

However, it's hard to say for sure without more information about the situation and the casino's policies on IP addresses and account access.

[Smartvirus]

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

What has sim cards got to do with IP address?
Sim cards are just microchips that operates a particular network as network providers and have got nothing to do with IP address. Its hooks you up to a network and that's it.
IP address are unique codes that identifies a computer device or Internet enabled device in an Internet protocol for communication.

Your account might be frozen or banned should you access certain platforms with VPN and I think that's the case here. Your friend justigjt have been accessing the site in question with VPN and the moment location is observed to change by means of IP address, you face the company's T&C. It's just how it is out here as some means to protect the company.

[harizen]

Your account might be frozen or banned should you access certain platforms with VPN and I think that's the case here. Your friend justigjt have been accessing the site in question with VPN and the moment location is observed to change by means of IP address, you face the company's T&C. It's just how it is out here as some means to protect the company.

There might be some part of the story that OP didn't tell to us. SIM cards changing won't just result in a ban + funds being confiscated.

Almost lots of sites allows the use of VPN in the first place.

Let's see if we can some additional information on why that sh*t happened to OP's friend.

[BenCodie]

Yes it's right to call them out. If any casino accuses you of using multiple accounts just because you use a VPN, call them out. If any casino confiscates your deposits for using multiple phone numbers, then it's right to call them out. After all, if you or anyone else has done nothing wrong and these reasons are being used as an excuse to hold your money, then it's far from right.

[bitterguy28]

It feels like we are missing some vital information here. It is best if we know the name of the Casino so we can contribute better. If we know the TOS of the casino, we can verify if that move is valid or not or if OP's friend really crossed some rules in TOS. For now, we all are just speculating.

yeah this is also what i wanna ask here , it is not like this that ask generally without pointing that said site His friend got bad experience because the impression will remain without justification.

Anyway, players should not be banned simply because they use two sim cards or they used another ISP to connect to Casinos. Players could be mobile and could use different wifi or use another card to connect to the internet.

it needs clarification first or at least temporary banning while under investigation.

we must remember that abused is what the site preventing here so question is in need to take answers.

[Maslate]

Yes it's right to call them out. If any casino accuses you of using multiple accounts just because you use a VPN, call them out. If any casino confiscates your deposits for using multiple phone numbers, then it's right to call them out. After all, if you or anyone else has done nothing wrong and these reasons are being used as an excuse to hold your money, then it's far from right.

If an action violates the TOS of a gambling site, then the user cannot complain because they agreed to those terms when they signed up. However, good gambling sites will provide warning to their users about changes to the TOS. As a gambler, one can voice their concerns or disagreements with the site's decision, but if it's not illegal, then there's no chance of recovering funds. It's important to note that different countries have different laws when it comes to regulating casinos.

[_act_]

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel,  different IPs on the same device shouldn't cause this ban, what do you think? 

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

Do not mind that I am late to have a reply on this thread, but I want you to know that I have used different network for gambling before and there was no problem at all, but I do not violate the gambling site rules. Sometimes you may think one thing is the cause of the problem, but the problem can be as a result of another thing, it may be because the person is having more than one account or violate another rules. Is the person not having more than one account?

If an action violates the TOS of a gambling site, then the user cannot complain because they agreed to those terms when they signed up. However, good gambling sites will provide warning to their users about changes to the TOS. As a gambler, one can voice their concerns or disagreements with the site's decision, but if it's not illegal, then there's no chance of recovering funds. It's important to note that different countries have different laws when it comes to regulating casinos.

But have you seen a gambling site that include it in their ToS for gamblers not to use more than one sim or network provider? I have never seen that before on gambling sites. I have used many gambling sites before and no problem like such. If such happens to me, I will be doubting the integrity of the gambling site and find out more of the gambling site if real one or fake, likely to be fake.

[speedy963]

Here in my country there're times when my IP address just suddenly changed even though I've been using my gadget at the same place, but it's still acceptable coz it's within the country. If ever I'd be subjected to that kind of ban, I would never ever visit that platform again, coz who knows maybe they'll find another fault and accuse my device for illegal usage of IP or worst is that it'll be banned as a VPN user.

I have heard lots of my neighbors boasting about using VPN on different sites, some are even using it to play on different online casinos, but I didn't hear them complain because of banning. So far most of them are complaining due to losing because of their tempers not because of IP related issues.

Just as the others are saying maybe the platform doesn't have that much good reputation if just because of that they'll ban you even if you show much credentials claiming that it is your very own account. I remembered back 2017, there was also an issue similar to this and that platform immediately lose their customers/users and some potential investors.