my expirience on site Trustdice.com SCAM

[holydarkness]

i sent passport, selfie, passport video. notarised approvment that passport details are real. but TRUSTDICE SCAM CASINO again found some fake reason to waste time and confuse situation

Before I made a lengthy post to share my insight on the current situation, I'd appreciate if you could clarify further by answering my previous questions; (1) is there something on the notarized certificate that ties the document with your passport, (2) is there a photo of you on the passport, and (3) why can't you show your passport on the video call?

[1714694634]

1714694634

[alol1986]

i sent passport, selfie, passport video. notarised approvment that passport details are real. but TRUSTDICE SCAM CASINO again found some fake reason to waste time and confuse situation

Before I made a lengthy post to share my insight on the current situation, I'd appreciate if you could clarify further by answering my previous questions; (1) is there something on the notarized certificate that ties the document with your passport, (2) is there a photo of you on the passport, and (3) why can't you show your passport on the video call?

1. Of course, all visible data on passport, name surname, date of birth, passport number and other.
2. Photo of passprt can not be notarised.
3. I can not show my passport because casino do not said before. The date was set without my consent, after a very short time. I was not told that I needed to have something with me. I didn’t have a passport, the one who conducted the video verification said okay, but can you give me a document confirming the address? since I had a phone from which I can confirm the entrance to the bank, such a document was provided.

Also, after casino said that i "failed" to show passport, i answered, that ok, make new call i will bring it. Then ignore ...

[holydarkness]

i sent passport, selfie, passport video. notarised approvment that passport details are real. but TRUSTDICE SCAM CASINO again found some fake reason to waste time and confuse situation

Before I made a lengthy post to share my insight on the current situation, I'd appreciate if you could clarify further by answering my previous questions; (1) is there something on the notarized certificate that ties the document with your passport, (2) is there a photo of you on the passport, and (3) why can't you show your passport on the video call?

1. Of course, all visible data on passport, name surname, date of birth, passport number and other.
2. Photo of passprt can not be notarised.
3. I can not show my passport because casino do not said before. The date was set without my consent, after a very short time. I was not told that I needed to have something with me. I didn’t have a passport, the one who conducted the video verification said okay, but can you give me a document confirming the address? since I had a phone from which I can confirm the entrance to the bank, such a document was provided.

Also, after casino said that i "failed" to show passport, i answered, that ok, make new call i will bring it. Then ignore ...

Sorry for being unclear on point number 2. I was asking about your passport, not the notarized document. The original passport, that one you give to immigration officer when you board a plane. Does it has a photo of you on it? Pretty much sure it has because... which country doesn't? But I'd like to cover every ground. If it has, TD's claim that they can't be sure the notarized document is indeed belong to you is not valid since all they need to do is match the passport number written on the notarized document with the KYC file they had on you and the photo on that file with the person sitting in front of the camera during video call. From that point, it's very easy to make a connection that those files belong to the same owner or not.

As for point number 3, I assume correctly you had your video call somewhere away from your home so you can't just do a quick run to your bedroom and grab the passport?

[alol1986]

i sent passport, selfie, passport video. notarised approvment that passport details are real. but TRUSTDICE SCAM CASINO again found some fake reason to waste time and confuse situation

Before I made a lengthy post to share my insight on the current situation, I'd appreciate if you could clarify further by answering my previous questions; (1) is there something on the notarized certificate that ties the document with your passport, (2) is there a photo of you on the passport, and (3) why can't you show your passport on the video call?

1. Of course, all visible data on passport, name surname, date of birth, passport number and other.
2. Photo of passprt can not be notarised.
3. I can not show my passport because casino do not said before. The date was set without my consent, after a very short time. I was not told that I needed to have something with me. I didn’t have a passport, the one who conducted the video verification said okay, but can you give me a document confirming the address? since I had a phone from which I can confirm the entrance to the bank, such a document was provided.

Also, after casino said that i "failed" to show passport, i answered, that ok, make new call i will bring it. Then ignore ...

Sorry for being unclear on point number 2. I was asking about your passport, not the notarized document. The original passport, that one you give to immigration officer when you board a plane. Does it has a photo of you on it? Pretty much sure it has because... which country doesn't? But I'd like to cover every ground. If it has, TD's claim that they can't be sure the notarized document is indeed belong to you is not valid since all they need to do is match the passport number written on the notarized document with the KYC file they had on you and the photo on that file with the person sitting in front of the camera during video call. From that point, it's very easy to make a connection that those files belong to the same owner or not.

As for point number 3, I assume correctly you had your video call somewhere away from your home so you can't just do a quick run to your bedroom and grab the passport?

point 3. You know, video call was at 15:00 or 16:00 and i was away from my home.

point 2. Of course had photo. And casino cleary can see that my passport photo are same with me. At video call they also can saw me. I think this tricky casino only find some fake reasons...

[holydarkness]

point 3. You know, video call was at 15:00 or 16:00 and i was away from my home.

point 2. Of course had photo. And casino cleary can see that my passport photo are same with me. At video call they also can saw me. I think this tricky casino only find some fake reasons...

Ok, thank you for the answer.

So to sum it up, the current situation is TD argue that the notarized document is probably not yours and someone else's instead because there's no photo on the certificate that could connect the passport to you, while there's actually abundant reference on that certificate that ties the issued certificate to the passport, and a photo of you on the passport file you previously sent as KYC that they can use to match and validate the ownership of the passport and the notarized document to... "the attendee". You might want to point this out to CG to invalidate the argument below,

Also note, the Latvijas Notars certification papers do not have a person's photo on it. So here we can't rule out the possibility that the certified passport belongs to another person, other than the attendee, and that the photo there is an entirely different person, not this attendee. On this, we have a specific suspicion and we have sent the details to your email.

Second, and I should have start with this, you might want to make it clear that instead of didn't have the passport, you simply didn't bring it during the video call because they didn't tell you the purpose of the video call and what to bring, so you left it, not knowing they'll asking you to show it again. There is a fine difference between "doesn't have the passport" and "doesn't bring the passport" that could lead to a major misinterpretation.

During the video call, the attendee claimed now he doesn't have the passport certified by Latvijas Notars with him and failed to present that passport.

So I am afraid we can't establish a direct relationship between the attendee and the passport certified by Latvijas Notars. Since the certified passport is absent in the video call, we can't rule out the possibility that it was another person's passport certified and given to the attendee or/and TrustDice account holder for this ticket.

If I may suggest, you could perhaps made a post on CG explaining this situation as above, so the mediator can get a better grasp of what's currently, and actually, happen, and ask for another video call, this time they specify what do they need from you.

[alol1986]

point 3. You know, video call was at 15:00 or 16:00 and i was away from my home.

point 2. Of course had photo. And casino cleary can see that my passport photo are same with me. At video call they also can saw me. I think this tricky casino only find some fake reasons...

Ok, thank you for the answer.

So to sum it up, the current situation is TD argue that the notarized document is probably not yours and someone else's instead because there's no photo on the certificate that could connect the passport to you, while there's actually abundant reference on that certificate that ties the issued certificate to the passport, and a photo of you on the passport file you previously sent as KYC that they can use to match and validate the ownership of the passport and the notarized document to... "the attendee". You might want to point this out to CG to invalidate the argument below,

Also note, the Latvijas Notars certification papers do not have a person's photo on it. So here we can't rule out the possibility that the certified passport belongs to another person, other than the attendee, and that the photo there is an entirely different person, not this attendee. On this, we have a specific suspicion and we have sent the details to your email.

Second, and I should have start with this, you might want to make it clear that instead of didn't have the passport, you simply didn't bring it during the video call because they didn't tell you the purpose of the video call and what to bring, so you left it, not knowing they'll asking you to show it again. There is a fine difference between "doesn't have the passport" and "doesn't bring the passport" that could lead to a major misinterpretation.

During the video call, the attendee claimed now he doesn't have the passport certified by Latvijas Notars with him and failed to present that passport.

So I am afraid we can't establish a direct relationship between the attendee and the passport certified by Latvijas Notars. Since the certified passport is absent in the video call, we can't rule out the possibility that it was another person's passport certified and given to the attendee or/and TrustDice account holder for this ticket.

If I may suggest, you could perhaps made a post on CG explaining this situation as above, so the mediator can get a better grasp of what's currently, and actually, happen, and ask for another video call, this time they specify what do they need from you.

i already asnwered, that if they want to see passport, make another video call. But they ddo not want to make another call. They say that i need to find "plausible explanation" why i do not had passport.

TrustDice is scam casino

[Poika5]

They say that i need to find "plausible explanation" why i do not had passport.

Because the Zoom call took place in the middle of a workday? Sounds plausible to me.

[ScamViruS]

i already asnwered, that if they want to see passport, make another video call. But they ddo not want to make another call. They say that i need to find "plausible explanation" why i do not had passport.

TrustDice is scam casino

What is the specific reason why they don't want to make another video call? And the first time you were scheduled for a video call, what was the specific reason why you missed it? Because even after giving you time you missed it, and that's why they are not giving you time for video call for the second time. So my advice is to keep in touch with their support team and tell them to allow the video call a second time.

[holydarkness]

i already asnwered, that if they want to see passport, make another video call. But they ddo not want to make another call. They say that i need to find "plausible explanation" why i do not had passport.

TrustDice is scam casino

Have you explained to them that the reason is simply you're not home and didn't bring your passport at that time? I can't see yet what's written by both parties on casino guru, but I hope what you write is that explanation. And if it isn't, then I suggest you to try explaining the situation to them. Make it simple and clear, they have tendency of misintepreting sentences and statement.

Speaking of which... I just read their ANN thread, I guess they never cease to amuse me. Are you also interested on explaining what's actually happened with your case on their ANN? The snippet of what they said about video call is this,

[...]

We are glad that, after continuous persuasion by both us and CasinoGuru, he eventually conducted the official passport verification offered by the Latvian government.

However, during the subsequent video verification call (which he refused to do until CasinoGuru intervened), he refused to show his passport. As a result we have to conclude the verification call as being not successful.

[...]

while the reality is this,



I don't recall any reluctance of video call from your side. Their side? Sure. But yours? IIRC you're more than welcoming the idea of video verification. I think everybody closely following this thread and case knows what actually happened with that... persuasion.

[alol1986]

It is okay to make video call. But after i provided Notarised approvment of my passport, i do not knowed that i need to again show it. But it is not problem to show it. Why casino do not said what i need to have at video call?

[alol1986]

If casino want video call, and want to see something at this call, it is logically that say what exactly. Take passport and approvment of adress to video call.

[holydarkness]

It is okay to make video call. But after i provided Notarised approvment of my passport, i do not knowed that i need to again show it. But it is not problem to show it. Why casino do not said what i need to have at video call?

If casino want video call, and want to see something at this call, it is logically that say what exactly. Take passport and approvment of adress to video call.

merging OP's consecutive posts into one

I can see that CG took a wise step by encouraging TD to do another video call. I'd like to advise you to use this occasion to ask in details what things would TD want you to show during the video call and to arrange it to a time where you're free so you can provide things they want you to show. Ask that on CG so there's a written proof that you've asked in details about what they require, so if they sprung something else that you can't provide --I hope we don't have to reach this point-- and it wasn't on their list, you have a written statement backing you up.

[logfiles]

I can see that CG took a wise step by encouraging TD to do another video call. I'd like to advise you to use this occasion to ask in details what things would TD want you to show during the video call and to arrange it to a time where you're free so you can provide things they want you to show. Ask that on CG so there's a written proof that you've asked in details about what they require, so if they sprung something else that you can't provide --I hope we don't have to reach this point-- and it wasn't on their list, you have a written statement backing you up.

Don't be surprised if the next thing they ask from OP is a blood or DNA sample. The casino or whoever is trying to "verify" OP are a big joke. Everything they are doing right now is just a delay tactic. It's over a month, and they are not showing any sign of ending the dispute just yet.

I gave up on them.

I am beginning to believe that most of the other negative ratings about them on Trustpilot might be true

[alol1986]

I can see that CG took a wise step by encouraging TD to do another video call. I'd like to advise you to use this occasion to ask in details what things would TD want you to show during the video call and to arrange it to a time where you're free so you can provide things they want you to show. Ask that on CG so there's a written proof that you've asked in details about what they require, so if they sprung something else that you can't provide --I hope we don't have to reach this point-- and it wasn't on their list, you have a written statement backing you up.

Don't be surprised if the next thing they ask from OP is a blood or DNA sample. The casino or whoever is trying to "verify" OP are a big joke. Everything they are doing right now is just a delay tactic. It's over a month, and they are not showing any sign of ending the dispute just yet.

I gave up on them.

I am beginning to believe that most of the other negative ratings about them on Trustpilot might be true

Ye, this casino are epic scammers, and they know, i send them link with laws, that passport can not be notarised. But they still ask this They found what can not be made, andd ask for this moment When i already show them by link from latvijas notars site, like they asked.
So this was again fake, they asked something, i show it, but do not receive money, they again and again ask something

TrustDice is FAKE CASINO, SCAM CASINO, do not made deposits there.

[alol1986]

i provided them link with apostiled my passport details. More then month ago. So it is funny to make video call. I think everyone understand that this is time wasting

TrustDice is SCAM CASINO
After i made KYC and provided all documents. INCLUDING NOTARISED DOCUMENTS, this casino still not withdraw money.


DO NOT DEPOSIT MONEY TO TRUST DICE CASINO

[alol1986]

Today, after two months passed. Casino Returned my winnings.
Just think, to withdraw money you need to waste 2 months.
As if the deception do not happened. But to withdraw money from casino for 2 months through a complaint from a third party...
I do not thing that if someone will read this, he will choose to play this site.

I do not recomment to play TrustDice, to withdraw money i made notarised documents, video verification. And waiting 2 moths to get a conclusion and withdraw.

2 points  from 5

[Stakemeharder]

On the plus side, the Casino agreed to a third party to mediate and it ended up being ok and you can withdraw. Sure its a lengthy process but most sites won't even bother with an ADR platform.

Glad everything worked out, the case seems to be closed now.

[holydarkness]

Today, after two months passed. Casino Returned my winnings.
Just think, to withdraw money you need to waste 2 months.
As if the deception do not happened. But to withdraw money from casino for 2 months through a complaint from a third party...
I do not thing that if someone will read this, he will choose to play this site.

I do not recomment to play TrustDice, to withdraw money i made notarised documents, video verification. And waiting 2 moths to get a conclusion and withdraw.

2 points  from 5

It's solved? I can't see your last two posts on CG yet so I don't know what you said on it. Last I can read by the time this post was made is that TD's risk management team will be in touch with you for "reinstatement". Did they ever explained the very basis of your case?

I've advised you, and I'll advise you again: you might want to reach to askgamblers and inform them about this matter, as the verdict made on AG is now rather invalid.

[Poika5]

Here's the case summary from CasinoGuru:


Massive props to CG. This case was a trainwreck, but they did a great job.

[logfiles]

Here's the case summary from CasinoGuru:
https://talkimg.com/images/2023/07/19/ZWSZW.png

Massive props to CG. This case was a trainwreck, but they did a great job.

In other words, TrustDice lied that OP submitted to them fake documents. I think people should take not of this.

And I saw similar cases of other people complaining that their accounts were blocked because they submitted "fake documents"

What are the chances that this might be an excuse to get hold of their money, like it was in OP's case. I don't think I can Trust this Trustdice casino. The risk management team need to stop making false claims.