Hi friends, I have some questions for you guys about online casinos
What will you do if you don't know that a online casino will ask you for KYC after winning over 8,000$ on the platform? And you now manage to process with the verification and they failed to pass you? Can you consider such a casino a scam?
Also, imagine you get attracted to an online casino because of the bonuses they offer and you open an account and make your first deposit then you didn't receive the promised bonus, is this an act of scam or not?
I am trying to solve such an issue for someone very close to me and that the complaint he gave, I have no answer than maybe the bonus was canceled already before he made the deposit or there was a minimum deposit requirement.
Any other reasons?
I don't want to jump into a conclusion that your friend got scamed by the casino, because maybe he's failed to complete his KYC process or didn't do it the right way or submit the required document hence the denial of withdrawal $8000 is a big money and some casinos have it in their policy for proof of ownership of account upon withdrawal of big money and when you fail to convince them with an appropriate document they'll deny you access to your funds, so it's best for him to try again and at do the KYC properly using the appropriate document.
Also those rewards and bonuses are strategies by casinos to lure new customers to sign up them and they come with tasks most times and when you fail to carry out those task completely then you stand a lesser chance of getting the reward, but in a case where you've performed all the necessary tasks or due what's required for a reward and not granted it, then it's best to seek the attention of their customer care service instead of complaining and labeling them as a scam.