Rollbit hold funds and ignore in chat

[Rollbit Razer]

Hey everyone,

This account was flagged to us as an alt account of a prolific Sportsbook abuser.

As OP already suggested, this case is awaiting a video call to be arranged to verify submitted KYC information and account activity.

OP is very well aware of this and has been informed of the process via on-site support. They will get an update there when our team is available for the video call.

While their haste to post such a strongly worded accusations here is worth noting, we'll give them the benefit of the doubt until we conclude the KYC process with them.

Thanks,
Razer

[1714677129]

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[1714677129]

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[1714677129]

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[RollbitScammers]

Hey everyone,

This account was flagged to us as an alt account of a prolific Sportsbook abuser.

As OP already suggested, this case is awaiting a video call to be arranged to verify submitted KYC information and account activity.

OP is very well aware of this and has been informed of the process via on-site support. They will get an update there when our team is available for the video call.

While their haste to post such a strongly worded accusations here is worth noting, we'll give them the benefit of the doubt until we conclude the KYC process with them.

Thanks,
Razer

Seriously? Well, let's see. Why do you need a video conference in this case, if I am a malicious violator? When I expect a call, will you remain silent?

[PX-Z]

This account was flagged to us as an alt account of a prolific Sportsbook abuser.

Good thing you replied here. Can you tell what are the basis to flagged a user to be an alt account of others on your platform example for ip address, device, browser, platform, screen width etc.?

[holydarkness]

Seriously? Well, let's see. Why do you need a video conference in this case, if I am a malicious violator? When I expect a call, will you remain silent?

Mostly, I think, a video call serves as a double-verification, they could make sure that the ID being sent to them for KYC is indeed owned by the person who own the account on their platform. Video editing during live feed would rather be difficult, thus the possibility of KYC forgery and/or using someone else's ID to complete the KYC can be minimalized.

[RollbitScammers]

I'm all for it. But can you add some specifics to the date? You see that their representative is an ordinary speculator. He wrote a lot, but did not answer anything. What will he say after I pass the verification and take the money? I want this situation to be as transparent as possible and so that their lies do not go unnoticed.

[RollbitScammers]

No one ever contacted me. Already the fifth day has gone. The fact that they don't have time is my problem.

[holydarkness]

I'm all for it. But can you add some specifics to the date? You see that their representative is an ordinary speculator. He wrote a lot, but did not answer anything. What will he say after I pass the verification and take the money? I want this situation to be as transparent as possible and so that their lies do not go unnoticed.

I certainly can not add some specifics to the date of your video call with them, as I don't have any knowledge or information of their staff's availability. As for what will they say after you pass verification, it'll depends entirely on their findings for your case. They said you're sportbook abuser --a prolific one, if I have to add-- so after the KYC, they'll investigate whether their suspicion is true or not.

Rollbit Razer, I'll really appreciate if you could divulge more about the claim of sportbook abuser. What's the previous abuses that OP did according to your system? Arbit bet? Multi-acc?

[Ryker1]

No one ever contacted me. Already the fifth day has gone. The fact that they don't have time is my problem.

Upon reading the conversation you posted on OP it seems they are right.

While their haste to post such a strongly worded accusations here is worth noting, we'll give them the benefit of the doubt until we conclude the KYC process with them.

I will do the same if I were a casino owner, you harassed them by hurrying your problem you did not even think that you are not only their customer, if one of the staff said that you need to wait, just wait for it and be patient. Upon creating your account and agreeing to their terms which means they have a right to your account. You should be polite and respectful --regardless of the issue you are facing, it is good to approach the service representative with respect and professionalism, the last one is to stay calm and patient. If the issue is particularly frustrating, it can be easy to get upset or angry. However, staying calm and the patient will help the representative better assist you and provide a more satisfactory outcome. Well, good luck to you.

[RollbitScammers]

No one ever contacted me. Already the fifth day has gone. The fact that they don't have time is my problem.

Upon reading the conversation you posted on OP it seems they are right.

While their haste to post such a strongly worded accusations here is worth noting, we'll give them the benefit of the doubt until we conclude the KYC process with them.

I will do the same if I were a casino owner, you harassed them by hurrying your problem you did not even think that you are not only their customer, if one of the staff said that you need to wait, just wait for it and be patient. Upon creating your account and agreeing to their terms which means they have a right to your account. You should be polite and respectful --regardless of the issue you are facing, it is good to approach the service representative with respect and professionalism, the last one is to stay calm and patient. If the issue is particularly frustrating, it can be easy to get upset or angry. However, staying calm and the patient will help the representative better assist you and provide a more satisfactory outcome. Well, good luck to you.

Do they have anything in the rules about video calling? I didn't find anything. Even if there is, should I sit and wait an unlimited amount of time? Where is the line when I should already start to worry?

[RollbitScammers]

Still no one answers me. Complete ignore

[acroman08]

Still no one answers me. Complete ignore

there's really nothing that can be done here but wait, they mentioned that they will contact you once their team is available for a video call.

not sure if this will help but there have been cases here where the gambler had to wait weeks before getting a response or their case being solved by the casino. what I'm saying is, even if it may take a while, your case can or will be solved once they contact you again.

[RollbitScammers]

About 10 days have passed, the situation has not moved forward. As the robot answered me in the chat on the first day, the same thing is answered.

[RollbitScammers]

Greetings to all!

 On the 15th, I was scheduled for a video call tomorrow from 5 to 10 PM. At about 6PM they texted me to join them on googlemeet. I did everything, I was perfectly seen and heard, but I did not hear them. And for some reason, instead of sorting it out, they immediately rescheduled the video call to today, without saying the time. It's already 6PM my time and no one answers me all day. That is, in their opinion, I should be in the chat 24/7 until they write me to join them. Another demonstration of their attitude towards customers. Waiting for the end of the day, in fact, I no longer believe that they will make a call

[acroman08]

Greetings to all!

 On the 15th, I was scheduled for a video call tomorrow from 5 to 10 PM. At about 6PM they texted me to join them on googlemeet. I did everything, I was perfectly seen and heard, but I did not hear them. And for some reason, instead of sorting it out, they immediately rescheduled the video call to today, without saying the time. It's already 6PM my time and no one answers me all day. That is, in their opinion, I should be in the chat 24/7 until they write me to join them. Another demonstration of their attitude towards customers. Waiting for the end of the day, in fact, I no longer believe that they will make a call

it is possible they said "the same time", meaning they would call between 5 to 10 PM on the new schedule they gave. anyway, would you mind sharing the chat/email? just want to confirm that they didn't specify what time your call would be on the new schedule they gave you. but if they really didn't specify what time they'll call, then that is just unprofessional.

[holydarkness]

Greetings to all!

 On the 15th, I was scheduled for a video call tomorrow from 5 to 10 PM. At about 6PM they texted me to join them on googlemeet. I did everything, I was perfectly seen and heard, but I did not hear them. And for some reason, instead of sorting it out, they immediately rescheduled the video call to today, without saying the time. It's already 6PM my time and no one answers me all day. That is, in their opinion, I should be in the chat 24/7 until they write me to join them. Another demonstration of their attitude towards customers. Waiting for the end of the day, in fact, I no longer believe that they will make a call

How do you know that you're perfectly seen and heard if you can't hear back from them? I was imagining that you asked them "can you see me now? Hello? Can you hear me clearly?" and no answer. How possible is it that the connection error happened on both side, where they can perfectly see and hear themselves but can't hear you, and they decided for a reschedule after long attempts of "can you hear us?" replied with utter silence.

[RollbitScammers]

Greetings to all!

 On the 15th, I was scheduled for a video call tomorrow from 5 to 10 PM. At about 6PM they texted me to join them on googlemeet. I did everything, I was perfectly seen and heard, but I did not hear them. And for some reason, instead of sorting it out, they immediately rescheduled the video call to today, without saying the time. It's already 6PM my time and no one answers me all day. That is, in their opinion, I should be in the chat 24/7 until they write me to join them. Another demonstration of their attitude towards customers. Waiting for the end of the day, in fact, I no longer believe that they will make a call

it is possible they said "the same time", meaning they would call between 5 to 10 PM on the new schedule they gave. anyway, would you mind sharing the chat/email? just want to confirm that they didn't specify what time your call would be on the new schedule they gave you. but if they really didn't specify what time they'll call, then that is just unprofessional.

Here is my chat yesterday and today

https://i.postimg.cc/HkmRnYF9/smokeylisa.jpg
https://i.postimg.cc/4yS4ZKWP/smokeylisa1.jpg

[RollbitScammers]

Can I somehow find out what Mr. Razer thinks about this?

[RollbitScammers]

Nobody contacted me today as they said. They lie and do not consider their customers as people. I realized that they just scoff and do not want to solve anything. Thank you for your attention!

[RollbitScammers]

Good afternoon. No one can invite representatives of rollbit to the topic? I'm just wondering what they'll say when they set up a video conference and then ignore it

[holydarkness]

Good afternoon. No one can invite representatives of rollbit to the topic? I'm just wondering what they'll say when they set up a video conference and then ignore it

As Rollbit Razer had replied here, by default setting he'll know that there is a new post on this thread from "show new replies to your post", but his last online date was on 16, so he's yet to read the recent development of your case. PMing him seems rather redundant for that very reason.