SPORTSBET.io accuse me with multi accounting and DONT PAY MY WINNINGS

[holydarkness]

Hello guys,
I send mr steve all conversations via PM . Maybe 1 week passed but still I have no answer or explanation about situation.Is this normal behaviour ? Can experienced guys answer this please

thanks

hakan

I didn't know for exact how accurate my knowledge and the following sentence is, but if I'm not mistaken Steve is quite on a higher-ups on sportsbet's chain of command, so it's understandably he has a lot on his plate, where yours is one amongst them. I'm quite sure he'll respond to you once he get to the bottom of your case, but if it'll help to give you some assurance, I'll wait until Wednesday forum time, if there's no development for your case, I'll try to get in touch with sportsbet, just in case your case is slipped in between Steve's hectic schedule.

[a581aa]

I have never played Sportsbet before, but when I saw that they were not paying out winnings, I became curious and came to take a look. However, personally, I don't care how high its reputation is on the forum. When it comes to cryptocurrency platforms, I only think Sketa and Roobet are the best.

[hakan1987]

Hello guys,
I send mr steve all conversations via PM . Maybe 1 week passed but still I have no answer or explanation about situation.Is this normal behaviour ? Can experienced guys answer this please

thanks

hakan

I didn't know for exact how accurate my knowledge and the following sentence is, but if I'm not mistaken Steve is quite on a higher-ups on sportsbet's chain of command, so it's understandably he has a lot on his plate, where yours is one amongst them. I'm quite sure he'll respond to you once he get to the bottom of your case, but if it'll help to give you some assurance, I'll wait until Wednesday forum time, if there's no development for your case, I'll try to get in touch with sportsbet, just in case your case is slipped in between Steve's hectic schedule.

hello mr holydarkness,

thanks for being watching the topic and intresting about situation . I am much appreciated about your help. hope it will be solved quickly with steve and your help . As you can see on my posts I have no bad intention about sportsbet's reputation and hopefully we will solve this misunderstanding.

Thanks
hakan

[hakan1987]

Hello guys,
I send mr steve all conversations via PM . Maybe 1 week passed but still I have no answer or explanation about situation.Is this normal behaviour ? Can experienced guys answer this please

thanks

hakan

I didn't know for exact how accurate my knowledge and the following sentence is, but if I'm not mistaken Steve is quite on a higher-ups on sportsbet's chain of command, so it's understandably he has a lot on his plate, where yours is one amongst them. I'm quite sure he'll respond to you once he get to the bottom of your case, but if it'll help to give you some assurance, I'll wait until Wednesday forum time, if there's no development for your case, I'll try to get in touch with sportsbet, just in case your case is slipped in between Steve's hectic schedule.

hello holydarkness,

I wait till wednesday but steve still wont respond about this topic. Can you try to contact with him too ? Maybe somehow he miss my messages.

thanks

[holydarkness]

hello holydarkness,

I wait till wednesday but steve still wont respond about this topic. Can you try to contact with him too ? Maybe somehow he miss my messages.

thanks

Done just now. I'd like to ask you to give a little bit more patience, if you don't mind, for my message to be noticed by sportsbet's representative and for them to take action.

[JollyGood]

I agree, the case is pretty much closed because of the text you quoted. Even if either sympathy or mitigation is attached to the OP, he was in breach of the terms of service he signed up to.

For any user playing at their website (as with all other gaming and betting websites) and being in breach of the contract they signed up to when they registered, basically means they have to adhere to the rules otherwise they have to face the consequences.

If Sportsbet decided to make an exception with the OP that would be something generous but I do not see it happening.

- I use VPN service called 1.1.1.1 ( as can be found on appstore) to access site , the reason for this our government ban the betting sites so I should require VPN to access betting sites.

The case is pretty much closed with this statement because they clearly mentioned in their ToS

Restricted Jurisdiction(s) - specific countries or territories that are restricted by our gaming license, and as a result, users located in or from these regions are prohibited from registering and playing on the Website.

Since you bypassed the restriction via proxy which ended as this but atleast they agreed to return the deposit fund which we may not see with many cases similar to this but let's wait and what the official says about this.

[LEVSKI7]

Sportsbet criminals illegally accept users from all over the world .but they themselves define limited countries .infinitely cheeky types

[hakan1987]

hello holydarkness,

I wait till wednesday but steve still wont respond about this topic. Can you try to contact with him too ? Maybe somehow he miss my messages.

thanks

Done just now. I'd like to ask you to give a little bit more patience, if you don't mind, for my message to be noticed by sportsbet's representative and for them to take action.

hello sir,

Do you have any news from steve? In general he help everybody to solve problem in sitewise but my topic he seems like not intrested.Do I have any other chance to talk with him ?

Thanks

hakan

[holydarkness]

Done just now. I'd like to ask you to give a little bit more patience, if you don't mind, for my message to be noticed by sportsbet's representative and for them to take action.

hello sir,

Do you have any news from steve? In general he help everybody to solve problem in sitewise but my topic he seems like not intrested.Do I have any other chance to talk with him ?

Thanks

hakan

You are correct about Steve generally help solving every problem sitewise. He's also known to never linger on one case once a verdict is made. He has given you his word that he'll get to the bottom of your case, if you haven't heard from him or other support team, then I think he had got to the bottom of it and found that the decision made by the team is correct and justified, thus leaving it. You might want to refer to Findingnemo's explanation here to get a better insight on what ToS you most likely broke.

[hakan1987]

Done just now. I'd like to ask you to give a little bit more patience, if you don't mind, for my message to be noticed by sportsbet's representative and for them to take action.

hello sir,

Do you have any news from steve? In general he help everybody to solve problem in sitewise but my topic he seems like not intrested.Do I have any other chance to talk with him ?

Thanks

hakan

You are correct about Steve generally help solving every problem sitewise. He's also known to never linger on one case once a verdict is made. He has given you his word that he'll get to the bottom of your case, if you haven't heard from him or other support team, then I think he had got to the bottom of it and found that the decision made by the team is correct and justified, thus leaving it. You might want to refer to Findingnemo's explanation here to get a better insight on what ToS you most likely broke.

Hello my holydarkness,

TO explain myself correctly sportsbet.io has operating in Turkey and giving links in Turkey via telegram bot . SO using vpn is not a illegal act on playing on those site.Please consider this on my status.

[logfiles]

Hello my holydarkness,

TO explain myself correctly sportsbet.io has operating in Turkey and giving links in Turkey via telegram bot . SO using vpn is not a illegal act on playing on those site.Please consider this on my status.

I am not sure if you understand the whole situation. I get it because it involves some money so definitely, you could be going through some stage of maybe denial but looking at the whole situation and how you said that you used a VPN service. That right there is a breach of their Terms of service, especially when they say that they don't want you to use a VPN on their site. It doesn't matter if they allow residents from Turkey to use the service or not.

Secondly, VPNs are always used by abusers. So some sites automatically identify the linked IP address of abusers or multi-accounters and ban them. Unfortunately for you, you might have been an innocent user but got caught up in the crossfire.

If you are lucky, they might have sympathy on you but in general, they have the upper hand to deny you the winnings.

[hakan1987]

Hello my holydarkness,

TO explain myself correctly sportsbet.io has operating in Turkey and giving links in Turkey via telegram bot . SO using vpn is not a illegal act on playing on those site.Please consider this on my status.

I am not sure if you understand the whole situation. I get it because it involves some money so definitely, you could be going through some stage of maybe denial but looking at the whole situation and how you said that you used a VPN service. That right there is a breach of their Terms of service, especially when they say that they don't want you to use a VPN on their site. It doesn't matter if they allow residents from Turkey to use the service or not.

Secondly, VPNs are always used by abusers. So some sites automatically identify the linked IP address of abusers or multi-accounters and ban them. Unfortunately for you, you might have been an innocent user but got caught up in the crossfire.

If you are lucky, they might have sympathy on you but in general, they have the upper hand to deny you the winnings.

They simply deny deposits i made , initial money i invest to this site also taken. This is ridicilous behaviour , they simply ignore my messages and close the ways to contact with them.on their official turkish telegram channel they said to turkish players you should use 1.1.1.1 free vpn to enter site so i am not breaching their terms.

[hakan1987]

After I wrote the license company they decided to reconsider their decision.They refunded me the rightful money. Thanks for helping me in here , now I need to take my money back from playbetr.com


Thanks

[JollyGood]

What exactly are you implying here because amongst other things it seems you could be stating that you complained to the licence company and as a result of you writing to them a decision was made by Sportsbet.io to pay you. Is that correct?

As far as I noted earlier in the thread you seemed to be in breach of their Terms of Service, the ones you voluntarily signed up to and accepted to abide by when you registered on the Sportsbet.io website therefore it would be difficult to understand why they would pay you anything at all (if you won while in breach of their rules) however if they paid original deposits back (either as a gesture of goodwill or as a point of terminating the account) that is a different matter altogether.

After I wrote the license company they decided to reconsider their decision.They refunded me the rightful money. Thanks for helping me in here , now I need to take my money back from playbetr.com


Thanks

[LEVSKI7]

I can't believe that. Curaçao to answer and even rule against a bookmaker.in principle, the number of registrations from 1 IP is not illegal, but you will need a lawyer. The regulator knows this, but they are acting like crazy

[logfiles]

now I need to take my money back from playbetr.com

Wait, you have another independent issue with Playbetr.com?
Is it similar to one of Sportbet.io that has just been resolved?

On the positive note, it's good to know that the issue you has with sportsbet.io was resolved and concluded. Did you receive any official communication from them alongside the refunds?

[JollyGood]

Did Sportsbet ever post about this? All we have is the word of the OP that he wrote to the licence company and somehow that resulted in Sportsbet paying him. He did not elaborate more than that therefore we do not know if he received the initial deposits or the winnings and all we have here is what he is claiming.

As for the OP claiming to have another issue (with Playbetr.com) it remains to be seen if he will open a scam allegation against them.

now I need to take my money back from playbetr.com

Wait, you have another independent issue with Playbetr.com?
Is it similar to one of Sportbet.io that has just been resolved?

On the positive note, it's good to know that the issue you has with sportsbet.io was resolved and concluded. Did you receive any official communication from them alongside the refunds?

[holydarkness]

now I need to take my money back from playbetr.com

Wait, you have another independent issue with Playbetr.com?
Is it similar to one of Sportbet.io that has just been resolved?

On the positive note, it's good to know that the issue you has with sportsbet.io was resolved and concluded. Did you receive any official communication from them alongside the refunds?

LOL, I was very close to post something just like this yesterday, almost word-for-word with your first two sentences, but decided against posting it.

Did Sportsbet ever post about this? All we have is the word of the OP that he wrote to the licence company and somehow that resulted in Sportsbet paying him. He did not elaborate more than that therefore we do not know if he received the initial deposits or the winnings and all we have here is what he is claiming.

As for the OP claiming to have another issue (with Playbetr.com) it remains to be seen if he will open a scam allegation against them.

Yes, Steve posted something here, that he'll look into it as he's not quite agree with confiscating all the funds. Granted, it took several weeks to be cleared, that made me think what he found must be in an agreement with the decision made by sportsbet's security team's verdict, thus his silence. I guess I was wrong and he just had a ton on his plates that he needed more time to personally attend to this case.

All in all, I'm glad this case is closed and SB once again prove that they took concern in their customer's complaints.

For OP, I am looking forward to your case with playbetr. Please made a separate topic with proper evidences, lock this thread and mark it as solved.

[hakan1987]

hello bitcointalk,

yeah i received my winnings and initial deposit both.They revert this decision after second time check.But I wrote to license company about this problem and they probably put some pressure or some miracle happened and they checked account again.

Thanks for everybody in this topic about trying to help about situation.Hope everybody will be lucky about their problems with sportsbet.

Some people in topic should realize that taking rightful earning from a site shouldnt be that hard , and not to look everybody as abuser is not a good attitude.

[InternautFIN]

Edited after sending the original message below:

Everything is now resolved, and I have successfully withdrawn my funds. I will continue playing on the Sportsbet.io site. A big thank you to Sportsbet.io customer service, and especially to the user jeremypwr here. Thank you once again.

Old message (outdated and no longer applicable):

I have the exact same issue.   Could someone provide me with the contact details for the Sportsbet.io licensing company so that I can report this matter to them as well?   I just received a similar email from them accusing me of having multiple accounts, even though I created my only account just five days ago.
I will update my review and make it positive once this issue is resolved.


Here is the more detailed of my situation. Sorry about my english:


I was looking for a competitor to Stake and recently found Sportsbet.io for sports betting. I verified my account immediately. Initially, I lost my deposit, but today has been a winning streak. I increased my €600 test deposit from Kraken cryptocurrency site to around €1400 in Bitcoin.

I made a withdrawal for the amount and received emails stating that the withdrawal had been processed. However, Sportsbet.io informed me that I needed to contact their safety team and that the withdrawal amount had been returned to my gaming account.

I got in touch with them, and their response looked like an automated message saying I needed to verify my account with their partner. I am familiar with this kind of verification, so I completed it right away. Now I am waiting for a response. I would have preferred a smoother withdrawal process.

Hopefully, the withdrawal will go through once customer service replies to me. That email seems automated because I didn’t send them any documents in the email. However, I had previously sent my passport through their website.

I am familiar with verifying my identity and financial status. However, I was surprised by this request, as I had already completed the identity verification process on their website and received confirmation via email. Similarly, I initially received emails confirming that my withdrawal request had been successfully processed (first post images).

To resolve the issue, I attempted to contact support by typing "I want to speak to a human" into the chat, which allowed me to talk to a representative. The chat representative informed me that the matter could only be handled by the Sportsbet.io security team by using email. Simultaneously, my Sportsbet.io account was logged out, and when I logged back in, the chat option was no longer available on the website. It seems my chat access was disabled.

Shortly afterward, I received an email from the Sportsbet.io security team, which stated:
"Hello Internaut,

Thank you for completing our online identity verification.

Please note that your account was disabled due to being flagged for multi-accounting by our security systems. As this is strictly forbidden by our terms and conditions (namely terms 3.5 and 3.6) we would like to extend you the ability to explain.

Please let us know if you have previously opened or actively use any other Sportsbet.io accounts. If so, please name these or any such user accounts.

Thank you for your time and understanding regarding this matter.

Looking forward to hearing from you."


I created my account five days ago, on August 26th, after discovering the Sportsbet.io website through Bitcointalk. I do not have any other accounts on the platform. This response also felt automated because it did not address the issue of the missing chat feature, which I had mentioned in a separate message (another email). Playing on the site would be more enjoyable in the future if the chat option were reinstated.

I often use my phone for playing, which has a 4G network connection. As I understand it, with this type of connection, it is theoretically possible for the same public IP address to be shared among users due to NAT technology, which is quite common in Finland. However, I believe that users can still be identified by port numbers. I have, of course, not created any other accounts—this is my only one, which I registered using my Google account. When I received the email, I didn't even know how having multiple accounts could be beneficial. I found online that this could be used to bypass betting limits. My bets have been relatively small, so I have had no reason to try to bypass any betting limits. In any case, I have only used one account, in accordance with the rules. If I had two accounts, I would surely be trying to make withdrawals from both of them. In Finland, we have a saying: "the customer is always right," which applies to this situation as well. I hope this issue can be resolved.

I hope Sportsbet.io will investigate my case more thoroughly. I have attached some additional screenshots for your reference. When I searched their email address on Google, I found that others had experienced similar issues. In some cases, people hadn't even received a response about whether they could withdraw their funds from Sportsbet.io.

I will write a response to their email similar to this message and wait to see what happens. I would still like to continue playing on their site in the future, but if for some reason they don't want me as a customer, I would at least like to withdraw my money from their platform. As you can see from the attachments, I was very fortunate with my winnings yesterday. Overall, I am a losing player, as you can surely identify from my playing behavior (attachment).  While waiting to withdraw the money, it would have been possible to get the money back and lose if the withdrawal had worked correctly

Attachments:
https://postimg.cc/gallery/NYC6GnH
https://postimg.cc/gallery/bwSNd9Y

Sportsbet.io username: Internaut
The address where I want my bitcoins sent: bc1qm8gq5p49ttv92fn235q6j7pn727geqyfxep5d5