sending bank statement for verification

[cafter]

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

[elevates]

Good question!

If you want us to understand the situation then you need to share some details. Please tell us the name of the online casino. Please go through their FAQ and post it here where they said about withdrawal. We will also need to know the currency you have used for your withdrawal.

In the end this topic is not related to Bitcoin. Please post such topics on the Gambling discussion board. The reason is simple as you never wrote Bout Bitcoin and you are asking questions related to gambling.

[Nwada001]

First, this is not the best fit here under the Bitcoin discussion; your deposit was not done using Bitcoin.
Another thing is: did you read the T&C of the platform regarding privacy before you started using the casino and made your deposit?

Being safe or not being safe all depends on you. If you think the money you deposited there is not worth your privacy, then you can forget about it and don't send your account statement. But if you really need your money back, you don't have any other option but to give it a try and provide them with the required documents. What you can only do is, before you upload the document, cover up parts that you think will reveal your personal information and compromise your privacy.

Edit: I was typing when @elevates comment popped up.
Just move your thread to gambling discussion and list the name of the casino; maybe they have a representative here on this forum, and other members with casino platform experience will suggest remedies for your case.

[Yogee]

[...]
my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

The casino don't need all the information so you can probably hide the important parts like account name or number and even balance. Since you are disputing that you haven't receive the refund then it's only natural to show proof that it didn't arrive. There's no better way to do that than your bank statement.

Choose a better way next time. If you're worried about revealing personal data then you could choose sending from a non-custodial crypto wallet and using it for your withdrawals and refunds.

[Davidvictorson]

i registered at an online casino and my deposit was not arrived and i contact to their support and they said you need to wait for 10 business days for your refund.

I want to understand clearly, what do you mean by your deposit has not arrived. Do you mean you funded your casino account wallet? Or Withdrawal from your casino account directly to your bank account?

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

Another question is if you are concerned about your personal details being out, did you do KYC verification where you were required to submit your passport and proof of residence? If yes, I want to believe that your information is already out there. On the other hand, if you are concerned about the security of the site, is the money something you can forgo? If yes, then forgo it. If not, send in the bank statement but blur out personal information you wouldn't want to be revealed.

[Yatsan]

i registered at an online casino and my deposit was not arrived and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

Bank statement won't expose your private keys but keep in mind filtering the information you will be sending. Also, it is for me fishy in a way that I haven't experienced gambling sites asking for my bank statement rather than transaction history
 But if you think that the site is reputable enough, then it could be worthy of compliance. Bank statement only includes previous transactions as well as balance but if there is other way to get your refund then that would be better ofcourse.

[...]
my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

The casino don't need all the information so you can probably hide the important parts like account name or number and even balance. Since you are disputing that you haven't receive the refund then it's only natural to show proof that it didn't arrive. There's no better way to do that than your bank statement.

Choose a better way next time. If you're worried about revealing personal data then you could choose sending from a non-custodial crypto wallet and using it for your withdrawals and refunds.

Problem is if such information is required by the gambling site. If that's the case then the player has no other choice but to comply in order to process the refund. However, following transactions would be somehow worrisome so I guess moving to other platform would be a better idea.

[ChuckBuck]

Bank statement won't expose your private keys but keep in mind filtering the information you will be sending. Also, it is for me fishy in a way that I haven't experienced gambling sites asking for my bank statement rather than transaction history
 But if you think that the site is reputable enough, then it could be worthy of compliance. Bank statement only includes previous transactions as well as balance but if there is other way to get your refund then that would be better ofcourse.

I guess this casino is just giving him a hard time and buying time, not sure what a casino needs bank statements for while we use crypto. If this is true, it is a paradox, only the government has the right to ask himto make bank statements.

Problem is if such information is required by the gambling site. If that's the case then the player has no other choice but to comply in order to process the refund. However, following transactions would be somehow worrisome so I guess moving to other platform would be a better idea.

Totally agree with you on this point, personally, providing a bank statement is also not difficult, it is no problem but exposing your transactions, the harm is small.

[ImThour]

is it safe to share bank account statement for verification purposes?  the site is reputable

You already have said yourself that the website you are talking about for verification is reputable. Now by reputable, I think you mean that the website is famous and it is sponsoring some famous football teams around the world. Your data sharing is in your hand and your call. No one here can force you to share it. If you want to get KYCed, you share it.

[entebah]

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

can you share the casino that you playing? because it's my first time hearing about this problem usually a casino only asks if they suspect the user of fraud or cheating the casino.
you just want to refund your deposit then they ask for your bank statement?

[Slow death]

well, since you are reporting that you have a problem at a casino it is only fair that you say in which casino you are having this problem, this is extremely important information because it can help more other people to use their bank account money to place in the casino, other people will be able to use other deposit options like using cryptocurrencies. this is the first point you should do: say the name of the casino where you are facing this problem

now the second point is about your question, firstly 10 days is a long time, usually the maximum I have seen on other sites since years that I deposit it using the credit or debit card it can take up to 5 to 7 working days (Saturday and Sundays do not count) and the same happens when and even when withdrawing money from abroad (website) to the bank (debit or credit card) it takes 5 - 7 working days, with Saturday and Sunday not counting as working days, so this is the first time i hear about 10 days

third party on the bank statement there is no information that compromises your bank account, no bank in the world will put your password for your bank account on the bank statement, there is no such thing, the information that will appear on your bank statement for the last 30 days if you ask for 30 days, then only all your transactions that you made in the last 30 days will appear, your full name, your bank account number, your residence address will appear, you cannot hide anything that is on the bank statement when you deliver in the casino, you cannot edit the photo.

Before you send the bank statement, check if you have a password on your statement, I'll tell you again that the bank statement doesn't have anything that could make anyone other than you have access to your account, but in any case, check before sending them

[salad daging]

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.
10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

So are you depositing at the casino with crypto or fiat? Usually when depositing with crypto it won't be a problem as long as you actually send it to the casino wallet that is provided.
But if your deposit doesn't arrive, even waiting 10 days for a return so the casino asks for a bank statement to match the transaction, maybe I just assume it's the fiat you deposited.

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

Depending on you, some even do KYC more than that by asking for proof of savings more than 6 months in advance, to be honest, I've never experienced this kind of thing.
If you think the casino's reputation is good then it's legal for you, if it's a concern then it's better to avoid giving up the lost money.

[YOSHIE]

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

If you want to verify your bank at the online casino that you mentioned, in my opinion it is safe, not an obstacle for you to do, indeed on the bank receipt that you sent and verified to the casino there is your name and account number, but it's not fully displayed by the bank receipt, example: 3583xxxxxxxx that's what is visible, except for the sender's and recipient's names, the bank knows exactly which ones to keep secret and publish.

To get your money back from the casino you are referring to, just verify it, if they require it, if indeed it is a condition that must be sent.

I used to experience something like you at a fiat online casino, I also did bank verification, to get my money back, for now it's safe, it happened in 2020.

[piebeyb]

I think it's safe if you play at a big casino, after all you play at a trusted casino and maybe you've completed KYC there so why worry about that, cover any parts that shouldn't be published as long as it's not a screenshot but an image in the form of a file original and all you have to do is prove it to the casino so that you get your funds.

I thought why use a bank account if in the end you know there will be a problem like this, even though crypto is much faster to use in deposit transactions at casinos and even more anonymous than using a bank account, but hopefully this problem can be solved and make it an experience for you in order to use crypto to play in the casino in the future.  

[ethereumhunter]

It shouldn't take up to 10 business days but maybe each casino has its own policy so if a user complains like you, they should wait. But if it's been 10 days or more, and you haven't received your refund, you can contact the casino again to see or ask if the process has been completed or not.

If you register at a trusted casino, you can rest easy on handing out bank account statements for verification purposes. After all, the casino will protect its members' data from hacking or other bad things. Or maybe you share other documents besides the bank statements for verification purposes. To find out, you need to ask the casino.

[ryzaadit]

What transaction method you're using?

I think we all-know, if you using #cryptocurrency for the transaction there no need to wait such a long time. Unless the problem are about "KYC" but if the transaction using bank transfer.

I guess depends on the bank can casino policy you're using, since we all know "Bank Statement" is contain your transaction bank history. I think is safe enough to be share.

[bitbollo]

In such cases you Need to follow their rules and their terms of subscription. There are no other ways for It. You cant go with a lawyer or a gambling associate Just because it could be just a waste of time.

I have sent my bank account statement in some cases as additional way for identification but... Of course only trusted/reputable/well know platform must receive such details.

[Aikidoka]

~snip~

Please provide more information about the casino, including the FAQ and any other relevant details. It's important to note that just because you trust a casino, it doesn't necessarily mean that it has a good reputation. Therefore, it's crucial to conduct thorough research and ensure that there haven't been any incidents or issues with the casino in the past that may have affected gamblers, that's really important to look at.

I have several questions, but I will wait for you to provide more information about the gambling site. In my experience, if it's a crypto-related gambling casino, withdrawing money shouldn't be an issue. However, if you used your bank account there might be some delay and you may be required to provide some of your personal documents.

[uneng]

i registered at an online casino and my deposit was not arrived and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

Bank statement won't expose your private keys but keep in mind filtering the information you will be sending. Also, it is for me fishy in a way that I haven't experienced gambling sites asking for my bank statement rather than transaction history
 But if you think that the site is reputable enough, then it could be worthy of compliance. Bank statement only includes previous transactions as well as balance but if there is other way to get your refund then that would be better ofcourse.

I agree with you. It's a simple procedure which doesn't expose sensitive informations such as passwords. Probably they will see his name, account number, banking agency and bank name, within his history of transactions to prove the refund didn't arrive there.

The most important thing here is what casino he is talking about. If it's a reputable platform I would send all the requested data, but if it's a sketchy site I would think twice, because we never know what thieves can do with the informations we provide to them...

[pawanjain]

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

I personally think there's no real harm if you send your account statement for verification purpose.
The important info it contains are not sufficient for anyone to break in to your bank account.
Besides that, many other companies ask for bank account statement for verification purposes.
So we can't be denying them all because of security reasons.

[Stable090]

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

I haven’t seen any online casino that will take so long before you receive your deposit, why don’t you ask why your deposit wasn’t successful and they have to refund your money back to you, also you should ask why they need your bank statement before they can make refund, refunding money shouldn’t have anything to do with your bank statement.

You said the site is a reputable site, but no site should be trusted when it comes to sharing of personal information’s, we have seen different reputable websites that have been hacked in the past and am sure more will be hacked in the future, we have seen different sites that their staffs have ended up disclosing customer’s information to hackers, so don’t trust your information with any site no matter how reputable you think it is.