sending bank statement for verification

[rhomelmabini]

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

Unless they also said you can hide your personal information. Was that on their statement too? Was it your first deposit on this casino, if not then you probably have deposited a huge amount that they require you to do it. Just questionable you'll be refunded yet they're asking for more verifications, I wonder what that is.

[Yogee]

[...]
my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

The casino don't need all the information so you can probably hide the important parts like account name or number and even balance. Since you are disputing that you haven't receive the refund then it's only natural to show proof that it didn't arrive. There's no better way to do that than your bank statement.

Choose a better way next time. If you're worried about revealing personal data then you could choose sending from a non-custodial crypto wallet and using it for your withdrawals and refunds.

In that case, what is the important part? Sure he can redact his address and all that, but how far can he go with this? For instance he should redact the names of people he transacts with. Let's say he has an employer, why should a casino know who sends his paychecks every month? Let's say he sends money to his family, why should the casino know the names of his relatives?
To be "safe" he should redact everything apart from his name, account number and transaction values.

What's important depends on what the OP thinks. The casino is only concerned whether he received the money or not so what matters to them most is to match the amount and the date they sent it. Some banks only shows the last few numbers on the account so OP doesn't need to hide that. He'll probably have to show his name as well in case he already did a KYC. The description for each transaction can be hidden as well so the casino won't know where OP spends his money or where it's coming from.

[Strongkored]

We must be careful when giving out personal information. Crypto casinos require less such statements because crypto is decentralized. You should be careful, they usually ask for information like this for scams. I have never heard of such a casino before. It is not safe to share bank account statements for verification purposes. In recent times, many cases of fraud in online transactions are coming to the fore. Bank and credit card statements typically contain your name, address and account details that can be used by identity thieves to commit fraud.

It is possible that he was dealing with a fiat casino so the casino asked for a bank statement, but what is strange in my opinion is the duration of time given by the casino to resolve the problems faced by their players, the total required for players to wait until the problem is resolved by the casino is 20 days, waiting as long as it's not fun, and Op said that he was dealing with a fairly trusted casino and I'm not quite sure about that, because the duration and how the casino resolves each issue faced by its players will be one indicator of whether they can be said to be trusted.
I think Op has to be careful when he is going to give his data to the casino, everything that is quite confidential should be made invisible first, and indeed playing at a crypto casino will be better even though there is a possibility that you have to do KYC but it doesn't reach our financial data have.

[maydna]

Perhaps the casino means a statement made by the bank that the bank has not received any deposits or transfers from the casino so that the casino can double-check all transactions. But it's true, @OP needs to explain in more detail.

If the casino means personal data from his bank account, he should ask again if he can verify using other data such as his national ID or something else. But I am curious about the casino. Is it a fiat casino or a crypto casino? Because if it is a crypto casino, I have never come across such a case.

[molsewid]

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

What website is this? And yes sharing  your bank statement is sill safe it will only show your transactions, bank account number and your name. Maybe they need to clarify if the person who has a complain and the person who will receive the money is the same. No problem with that, also if the website is well known no need to worry they know what they are doing.

[alastantiger]

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

Do not trust any organization. No matter how respectable you believe a casino to be, never email them your bank statement for proof.  You run the danger of having your private data stolen and exploited for illicit activity or to conduct crimes. There are several ways to verify this, therefore insist on it. Avoid running that risk.

[dezoel]

You have probably made the deposit using your bank account and a debit or credit card and they only want to see if you have actually sent the deposit or not and I don't see anything wrong in that. They have nothing to do with your personal information and stuff, you should simply hide sensitive details and send them the details of the transaction.

It should be a matter of concern if they ask you for your personal information or bank account details, etc. Even if they inquire about your bank account number, it shouldn't be an issue since they can't do anything else apart from verifying the payment.

[jostorres]

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

Do not trust any organization. No matter how respectable you believe a casino to be, never email them your bank statement for proof.  You run the danger of having your private data stolen and exploited for illicit activity or to conduct crimes. There are several ways to verify this, therefore insist on it. Avoid running that risk.

I don't see why it could be such a big problem for him to share his bank statement which barely give any information to them apart from the transaction history of his account which is probably what they are looking for to verify the payment. I mean, if a casino is reputable, he can share that information considering we share our identification with them when asked for KYC.

If can be an issue if the casino is new and not reputable, in that case, OP can simply ask them for another way for them to verify his identity of whatever they are trying to verify, they can also ask him about the transaction ID which might also verify the payment.

[jrrsparkles]

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

@cafter, first of all I am not aware of any legitimate casinos asked for verification for the deposit and the statement you provided 10 days required for the funds to arrive into a casino account then its a red flag just don't bother trying anything further and just expose their name so atleast anyone after you will not fall into their scam.

Asking for bank statement just at the first glance itself not seems to be right, so if they are scammers they wanted to pluck more information about you so they can keep targetting you until they drain all the money from you.

[Hispo]

Perhaps the casino means a statement made by the bank that the bank has not received any deposits or transfers from the casino so that the casino can double-check all transactions. But it's true, @OP needs to explain in more detail.

If the casino means personal data from his bank account, he should ask again if he can verify using other data such as his national ID or something else. But I am curious about the casino. Is it a fiat casino or a crypto casino? Because if it is a crypto casino, I have never come across such a case.

It is obviously a FIAT casino. To be honest this just another reason to move onto Bitcoin gambling. Rather to continue with FIAT casinos, they can be more annoying sometimes.
If I had to guess what it is going on I would say that OP is being subjected to a random check according to the anti money laundry policies of the casino.

It would be also possible that the casino would like to have a statement on the volume of OP and for how much time he has been a client of the bank, that would make sure he is using money he has earn in an honest way to gamble.

[piebeyb]

You have probably made the deposit using your bank account and a debit or credit card and they only want to see if you have actually sent the deposit or not and I don't see anything wrong in that. They have nothing to do with your personal information and stuff, you should simply hide sensitive details and send them the details of the transaction.

It should be a matter of concern if they ask you for your personal information or bank account details, etc. Even if they inquire about your bank account number, it shouldn't be an issue since they can't do anything else apart from verifying the payment.

Yes, I also think it's a bit strange if the OP doesn't want to show that even though he has chosen to use a bank account to make a deposit and of course he already understands the risks, namely when a problem like this occurs he shouldn't feel doubtful about the casino asking for proof, even though he could. hide sensitive things not to share.

Half-half trust makes the OP not really serious in showing evidence, I'm sure the casino also feels suspicious too and doesn't trust the OP so here needs honesty from both of them, I think why are there still people who still use bank accounts to deposit at gambling whereas crypto makes things easier. 

[decodx]

You have probably made the deposit using your bank account and a debit or credit card and they only want to see if you have actually sent the deposit or not and I don't see anything wrong in that. They have nothing to do with your personal information and stuff, you should simply hide sensitive details and send them the details of the transaction.

It should be a matter of concern if they ask you for your personal information or bank account details, etc. Even if they inquire about your bank account number, it shouldn't be an issue since they can't do anything else apart from verifying the payment.

Yes, I also think it's a bit strange if the OP doesn't want to show that even though he has chosen to use a bank account to make a deposit and of course he already understands the risks, namely when a problem like this occurs he shouldn't feel doubtful about the casino asking for proof, even though he could. hide sensitive things not to share.

Half-half trust makes the OP not really serious in showing evidence, I'm sure the casino also feels suspicious too and doesn't trust the OP so here needs honesty from both of them, I think why are there still people who still use bank accounts to deposit at gambling whereas crypto makes things easier. 

Yes, OP was active again today, unfortunately, he did not come back to this topic to clarify the situation, and it's unclear why he hasn't yet provided the necessary proof to the casino. It's possible that there is a miscommunication or misunderstanding, or perhaps the player is hesitant to share the information for personal reasons. However, as mentioned earlier, requesting proof of deposit is a common practice, especially for larger transactions, and it's typically nothing to be concerned about.

[darewaller]

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

Do not trust any organization. No matter how respectable you believe a casino to be, never email them your bank statement for proof.  You run the danger of having your private data stolen and exploited for illicit activity or to conduct crimes. There are several ways to verify this, therefore insist on it. Avoid running that risk.

In my case, I am always willing to share it if I know that they are trusted. Some legit platforms are also asking the same thing and I think once they know those details, they cannot still access our accounts if they try to, because some sensitive details are still in our possession like pin codes and passwords but if they will also ask for it, you know that it was a red flag already and we must ignore those request automatically.

Other casinos have other ways to verify their customers but what can we do if some of them only ask a bank account? Maybe we can ignore it as well and transfer to another casino which are less strict if we are not comfortable with their requests.

[coin-investor]

Perhaps the casino means a statement made by the bank that the bank has not received any deposits or transfers from the casino so that the casino can double-check all transactions. But it's true, @OP needs to explain in more detail.

If the casino means personal data from his bank account, he should ask again if he can verify using other data such as his national ID or something else. But I am curious about the casino. Is it a fiat casino or a crypto casino? Because if it is a crypto casino, I have never come across such a case.

I also thought that its a Cryptocurrency but since OP talked about bank statements I'm sure we are talking about fiat coming from bank transfer because if it's a Cryptocurrency the transaction should be visible in the block explorer for all to see, this is the issue if OP did not publish all the complete details or information about the issue we are all left guessing and the funny thing is he is not updating this thread.
I guess he prefers to wait the 10 days period before taking action since he cannot do anything because this is what the casino asks, but its better to always use Cryptocurrency so casinos will not ask for information like this, never deposit using a bank transfer to avoid issues like this.

[DoublerHunter]

Perhaps the casino means a statement made by the bank that the bank has not received any deposits or transfers from the casino so that the casino can double-check all transactions. But it's true, @OP needs to explain in more detail.

If the casino means personal data from his bank account, he should ask again if he can verify using other data such as his national ID or something else. But I am curious about the casino. Is it a fiat casino or a crypto casino? Because if it is a crypto casino, I have never come across such a case.

I also thought that its a Cryptocurrency but since OP talked about bank statements I'm sure we are talking about fiat coming from bank transfer because if it's a Cryptocurrency the transaction should be visible in the block explorer for all to see, this is the issue if OP did not publish all the complete details or information about the issue we are all left guessing and the funny thing is he is not updating this thread.
I guess he prefers to wait the 10 days period before taking action since he cannot do anything because this is what the casino asks, but its better to always use Cryptocurrency so casinos will not ask for information like this, never deposit using a bank transfer to avoid issues like this.

^This is not new when someone posts and never get back the thread that they created probably the issue has been solved on his own.
You are definitely right, why do people still want to choose their bank account linked to any gambling casino platform It is very risky being questioned. Crypto is good to use if your concern is to maintain anonymity and security, not the bank.
However, we hope OP will come back and enlighten our confusion.

[Fivestar4everMVP]

Perhaps the casino means a statement made by the bank that the bank has not received any deposits or transfers from the casino so that the casino can double-check all transactions. But it's true, @OP needs to explain in more detail.

If the casino means personal data from his bank account, he should ask again if he can verify using other data such as his national ID or something else. But I am curious about the casino. Is it a fiat casino or a crypto casino? Because if it is a crypto casino, I have never come across such a case.

From OPs description of the issue, it sure has to do with fiat, even if the casino accepts crypto, it could be one of this fiat crypto casino, op should have mentioned the name of the casino so that we can verify this..

But then, from my personal experience, it is not out of place or a scam attempt on op for the casino to ask for a statement of account from ops Bank, as long as the transaction in question involves fiat and since op claim he sent money to the casino, and as long as the casino haven't received the deposit, it is a normal process to request a statement of account from op, to verify that indeed op sent money as claimed, and also be sure that money has not returned back to ops account.

[alegotardo]

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

Then...
Honestly, I don't think it's your obligation to send you a proof of checking account.
In my country, in such a situation, it is the bank who needs to prove that they sent you the refund, they just need to inform the bank transfer code, so you go to the bank with that code and find out if it is valid and why it did not appear on the your account.
If there is something wrong, seek justice because if the site is reputable then they have a reputation to uphold and will try to resolve the impasse in the best possible way.

Anyway... I don't know what the website is, but I believe it could just be a "technical problem", anyway, I wouldn't send my bank statement with personal information, and also because they could easily claim that this statement has been adulterated.

[Awraawra]

You don't need to send a personal information to them maybe you can send only the proof that you deposited to that casino. You need to hide all your personal information as this day's many are getting scam because they send personal information. Please be careful about what you are doing.

[Don Pedro Dinero]

Perhaps the casino means a statement made by the bank that the bank has not received any deposits or transfers from the casino so that the casino can double-check all transactions. But it's true, @OP needs to explain in more detail.

If the casino means personal data from his bank account, he should ask again if he can verify using other data such as his national ID or something else. But I am curious about the casino. Is it a fiat casino or a crypto casino? Because if it is a crypto casino, I have never come across such a case.

I also thought that its a Cryptocurrency but since OP talked about bank statements I'm sure we are talking about fiat coming from bank transfer because if it's a Cryptocurrency the transaction should be visible in the block explorer for all to see, <...>

The problem is that since the OP posted the thread he hasn't come back here to give clarifications. I also asked him about it in my previous post in the thread, but he hasn't clarified anything. For me there is an essential difference between a cryptocurrency casino and a fiat casino, and he could clarify that instead of having us here speculating.

[Mauser]

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

I would be very careful when sharing a lot of private information with the bank. You never know how secure the casino is with keeping personal data and who can get access all these documents. First of all I would research on the internet if there have been similar issues with the casino by other users. If it's a legit casino and there are no red flags then I would double check with my bank that the issue wasn't on your end. Make sure that the bank really processed your transfer and not that there was a typo in details. In case everything is correct than it might just be lost on the casinos side and with some more information from you they should locate your funds again. Maybe you have an option to get a bank statement from the last few weeks with very limited amount of personal information on it. Otherwise I would recommend you blackout all the other transaction and all unnecessary information, only keep your name and the transfer to the casino on it.