sending bank statement for verification

[darkangel11]

I would like to examine the situation from two perspectives. Firstly, how does he verify the bank? And secondly, does the casino have a physical location where you can go if things go wrong? Most new businesses with an online presence usually have a forum or a group where you can discuss issues related to the business, get information, and make inquiries.

The way I understand it, he played at online casino, failed to provide documents required for KYC and now the casino demands additional documents (bank statement).
In a normal situation, an online crypto casino will not want your bank statement, as you aren't withdrawing to a bank, nor playing in the casino using a fiat currency. It will only be asked when other means of verifying identity fail.

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[virasisog]

I would like to examine the situation from two perspectives. Firstly, how does he verify the bank? And secondly, does the casino have a physical location where you can go if things go wrong? Most new businesses with an online presence usually have a forum or a group where you can discuss issues related to the business, get information, and make inquiries.

The way I understand it, he played at online casino, failed to provide documents required for KYC and now the casino demands additional documents (bank statement).
In a normal situation, an online crypto casino will not want your bank statement, as you aren't withdrawing to a bank, nor playing in the casino using a fiat currency. It will only be asked when other means of verifying identity fail.

As long as we are on a legitimate and reputable gambling site, I don't believe it would be a huge deal to request an additional document to satisfy the requirement. This is typical, especially if the initial step of the KYC process was unsuccessful. I agree that the casino wouldn't do anything with our bank statements; they would simply use them as evidence in support of our claims for deposits.
Additionally, if we don't want to have the funds frozen, we have little choice than to comply with their requests. It is still a component of the KYC procedure that the majority of casinos have been applying, and based on what I have heard from players who have submitted their personal bank statements, nothing negative has ever occurred to them.

[livingfree]

That's complicated.

If they happen to ask you for your bank statement for the purpose of KYC then that's quite a heavy verification that you need to do. It's up to you, are you totally fine providing your bank statement to that reputable casino that you've said?

They may now have an idea on which bank account you are with and they can contact them anytime in the future if something goes wrong. Are your funds being hostage on that casino? You have to choose.

KYC usually contains personal identification data, not bank account mutations.
Providing a bank account mutation report is quite a risky thing because it is the same as providing financial data that is owned.
Yes it is the OP's decision whether he will give it or not to be able to get back the amount that was deposited.

If I think it looks like OP is playing in a fiat casino because if using a crypto casino it's impossible the requirements regarding bank transfers are in a crypto casino we definitely deposit a sum of money with a crypto token value and send it through the exchange platform or crypto wallet that we have.

Yeah, we all know about that. That those are the things being asked in KYC but on this case, it's being asked to OP.

Only him can continue or not if he wishes to do so. It can also be a measure to know OP about money laundering matters because this seems to be gathering information about his finances that goes through his bank account.

I wonder how he responded to this.

[CarnagexD]

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

Objectively speaking, 10 business days was a lot. they are asking business statement probably because they want to ensure if the transaction is completed with correct information.
If they are the one who mistakenly send it to wrong account, they must ensure the refund and compensation for your time. If it's your fault sending the information, well you cannot do anything about it.
Yes, bank statement which includes address and contact were mostly used as verification but your information would be at risk. Make sure that the website is truly reputable and can be trusted.

[Queentoshi]

As long as we are on a legitimate and reputable gambling site, I don't believe it would be a huge deal to request an additional document to satisfy the requirement.

To make the decision of sending your bank statement or not to this casino that has requested it, just consider how long they have been operating. If it is a new casino requesting additional information like this about you, it can mean something is suspicious and fishy. But since it is a reputable casino, it means they are definitely old and have been operating for a number of years. I will feel more safer sending extra details of myself to a casino that has been operating for a longer time than a new casino.

[maydna]

I would like to examine the situation from two perspectives. Firstly, how does he verify the bank? And secondly, does the casino have a physical location where you can go if things go wrong? Most new businesses with an online presence usually have a forum or a group where you can discuss issues related to the business, get information, and make inquiries.

The way I understand it, he played at online casino, failed to provide documents required for KYC and now the casino demands additional documents (bank statement).
In a normal situation, an online crypto casino will not want your bank statement, as you aren't withdrawing to a bank, nor playing in the casino using a fiat currency. It will only be asked when other means of verifying identity fail.

In this case, it looks like he made a mistake, so the casino asked him to send us additional documents in his bank statements. We can assume that he used a bank account to withdraw his money, so the casino found a record in his account and asked him to verify it using the bank account. Or am I wrong about this?

And usually, online crypto casinos ask for our ID to verify the account, and that's enough. But perhaps, the casino can check his account through his bank statement records so that the verification process can go smoothly and he can withdraw the money.

[Issa56]

The way I understand it, he played at online casino, failed to provide documents required for KYC and now the casino demands additional documents (bank statement).
In a normal situation, an online crypto casino will not want your bank statement, as you aren't withdrawing to a bank, nor playing in the casino using a fiat currency. It will only be asked when other means of verifying identity fail.

I don't think the OP said they requested for any mean of identitification and it failed, all what he said is that he is requesting for refund and they are requesting for bank statement, I don't really know why they needed OP bank statement, have been thinking about it for long time now but i can't still point out the main reason why they need bank statement. If the OP have been gambling with fiat currency, then they might request for it if they think the account have involved in illegal activities, but if the OP is gambling with bitcoin, then I see no reason why they should request for bank statement.

[Tumanggor]

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

if indeed the gambling site that you use has a good reputation then it doesn't matter if you share your bank statement with them but do you make withdrawals with fiat, not cryptocurrency?

In the past, when I was still using a fiat based gambling site, when I made a withdrawal, I sent my bank statement to them as proof that the withdrawal had not been received. but all want to come back to you, if you are not willing to do that then just refuse

[slapper]

I would like to examine the situation from two perspectives. Firstly, how does he verify the bank? And secondly, does the casino have a physical location where you can go if things go wrong? Most new businesses with an online presence usually have a forum or a group where you can discuss issues related to the business, get information, and make inquiries.

The way I understand it, he played at online casino, failed to provide documents required for KYC and now the casino demands additional documents (bank statement).
In a normal situation, an online crypto casino will not want your bank statement, as you aren't withdrawing to a bank, nor playing in the casino using a fiat currency. It will only be asked when other means of verifying identity fail.

As long as we are on a legitimate and reputable gambling site, I don't believe it would be a huge deal to request an additional document to satisfy the requirement. This is typical, especially if the initial step of the KYC process was unsuccessful. I agree that the casino wouldn't do anything with our bank statements; they would simply use them as evidence in support of our claims for deposits.
Additionally, if we don't want to have the funds frozen, we have little choice than to comply with their requests. It is still a component of the KYC procedure that the majority of casinos have been applying, and based on what I have heard from players who have submitted their personal bank statements, nothing negative has ever occurred to them.

Absolutely! In the realm of digital gambling, the path of honor and prestige is our guiding star. Casinos requesting extra paperwork? Not a challenge as imposing as a hidden fortress! Quite ordinary, especially when the initial KYC dance missed a step.

Fear not, casinos don't desire to pry into our financial chronicles. They merely require them as verification for our deposits. Akin to offering a masterfully sculpted puzzle fragment, merging flawlessly with the grand design.

To eschew unanticipated quandaries, we'd be wise to oblige. It's as if traversing a bridge towards an oasis of unhindered riches. A vital facet of the KYC ritual, and from fellow gamblers' chronicles, it's nothing short of serene navigation. Let us welcome the rite and maintain the exhilaration!

[coinerer]

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.
10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

If you have tried to deposit a large amount and lost the funds and if it hurts you financially then you can take necessary steps and you can provide only the document of that transaction without giving your entire bank statement details there.  I think your risk will be reduced in this case. But if this amount is small and if you don't think that site is reputable, then skip it as it is not completely safe to share bank statement with anyone.

[Pierre 2]

I think if website is reputable and have good comments around web its not that unsafe to give your bank statement. Do you anything special to worry? I mean my bank statement would only include my shopping in markets and steam purchases. lol. Nothing that much important. I see you are worried with id replication or use of your personal details to do shady things. But I think reputable websites have great customer service so no risk involved here.

[retreat]

-snip-

I agree that the casino wouldn't do anything with our bank statements; they would simply use them as evidence in support of our claims for deposits.
Additionally, if we don't want to have the funds frozen, we have little choice than to comply with their requests. It is still a component of the KYC procedure that the majority of casinos have been applying, and based on what I have heard from players who have submitted their personal bank statements, nothing negative has ever occurred to them.

No one can guarantee that the casino platform will keep your data safe and not misuse it. You know how the casino platform works and you shouldn't trust it completely. But in my opinion, he should be able to get his money back by attaching proof of his transfer and matching the data to their databases. If they find it, they can make a transfer to his account, actually it's very simple, because I used to work in the customer service department. But if this gambling platform doesn't want to make a refund and asks further questions with his sensitive data, I think he has no choice and has to include it, even though it's actually not important.

[davis196]

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

Did you use a bank account to send money to the casino?
I've used a bank statement only once in my life-to verify my Paypal account years ago(which was locked). I don't think that any sensitive data can be revealed in a bank statement. It's just your name, address and number of transactions in the past months.
However, I would be cautious about sending bank statements to online casino, which aren't legit enough.
Probably the casino is trying to verify that you have sent your own money and you are not carding.
Or maybe the casino is just using BS excuses to not pay back your money. Do you mind revealing the name of the casino?

[swogerino]

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

Deposit not arriving is a big red flag as a first starting point because in most well known casinos most of the coins require just one confirmation and also most of the altcoins have very fast confirmations time while for Bitcoin you may wait a while,nevertheless not arriving means that there is something wrong on the casino side.Sending bank statement to such casino for me poses enough security risks so it is better to not do so,I would stop playing in such not well known casinos and check the Gambling section to see the ANN threads of the most reputable casinos,I am sure you won't have such problems there.

[len01]

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

Deposit not arriving is a big red flag as a first starting point because in most well known casinos most of the coins require just one confirmation and also most of the altcoins have very fast confirmations time while for Bitcoin you may wait a while,nevertheless not arriving means that there is something wrong on the casino side.Sending bank statement to such casino for me poses enough security risks so it is better to not do so,I would stop playing in such not well known casinos and check the Gambling section to see the ANN threads of the most reputable casinos,I am sure you won't have such problems there.

it seems this is not a problem of delayed deposits but more precisely the deposit has entered but has not been added to the gambling account. even though if you deposit using bitcoin with just 1 confirmation it can be added to the gambling account value or if you use other altcoins only a few confirmations which don't take too long.
so if the casino asks for an account transfer there are several questions, how much was deposited and whether the casino has a good reputation.

if it's only a small amount I would prefer not to send an account mutation for a small but risky amount of money. but if the amount is large and the casino is reputable, it returns to the individual gambler.

[TheGreatPython]

I would like to examine the situation from two perspectives. Firstly, how does he verify the bank? And secondly, does the casino have a physical location where you can go if things go wrong? Most new businesses with an online presence usually have a forum or a group where you can discuss issues related to the business, get information, and make inquiries.

Casinos these days barely have any physical existence, and the reason for that is that they are not always so big that they should have a head office, a place where their employees work or they have all the setup, etc. Most of the platforms are just started by individuals or small groups without any physical existence.

You can barely see a casino that has a physical office or workplace where you can reach out in case things go wrong. That is the reason why it is always recommended to only use casinos that are reputable and trusted.

[ethereumhunter]

I would like to examine the situation from two perspectives. Firstly, how does he verify the bank? And secondly, does the casino have a physical location where you can go if things go wrong? Most new businesses with an online presence usually have a forum or a group where you can discuss issues related to the business, get information, and make inquiries.

Casinos these days barely have any physical existence, and the reason for that is that they are not always so big that they should have a head office, a place where their employees work or they have all the setup, etc. Most of the platforms are just started by individuals or small groups without any physical existence.

You can barely see a casino that has a physical office or workplace where you can reach out in case things go wrong. That is the reason why it is always recommended to only use casinos that are reputable and trusted.

You will hardly see a casino with a physical office or workplace where you can reach if something goes wrong. That is why it is always advised only to use reputable and trusted casinos.

Most online casinos do not have physical casinos, so it will be difficult to find one that operates. We can only use the contacts on the website, and maybe we can call the telephone number on the site. Their employees may also be freelance employees who don't live in the same place the casino is located, making it even more difficult to find out. So if an unclear casino asks you to verify whatever the documents are, you need to suspect it. You must ask why you even asked for a bank statement as verification, if possible.

[Pierre 2]

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

Objectively speaking, 10 business days was a lot. they are asking business statement probably because they want to ensure if the transaction is completed with correct information.
If they are the one who mistakenly send it to wrong account, they must ensure the refund and compensation for your time. If it's your fault sending the information, well you cannot do anything about it.
Yes, bank statement which includes address and contact were mostly used as verification but your information would be at risk. Make sure that the website is truly reputable and can be trusted.

I also think 10 business days is incredibly long. It would mean like two weeks when you add weekends. Insane. Whenever I experience my deposit not going through in 1 business day I get anxious. I can't imagine waiting for straight 14 days. I also think there may be mistake from user side by deposit going through. Sometimes fiat money deposits can differ a lot. Sometimes crypto deposit may stuck if you don't know what you were doing etc. User should be aware.

[karmamiu]

i registered at an online casino and my deposit was not arrived(in casiono) and i contact to their support and they said you need to wait for 10 business days for your refund.

10days are completed and i still didn't received my refund, and they told that "if you don't receive your refund in 10 days then you can contact us with your bank statement"

my question is, is it safe to share bank account statement for verification purposes?  the site is reputable, but in bank statement all my information are available. is it safe to share?

Objectively speaking, 10 business days was a lot. they are asking business statement probably because they want to ensure if the transaction is completed with correct information.
If they are the one who mistakenly send it to wrong account, they must ensure the refund and compensation for your time. If it's your fault sending the information, well you cannot do anything about it.
Yes, bank statement which includes address and contact were mostly used as verification but your information would be at risk. Make sure that the website is truly reputable and can be trusted.

I also think 10 business days is incredibly long. It would mean like two weeks when you add weekends. Insane. Whenever I experience my deposit not going through in 1 business day I get anxious. I can't imagine waiting for straight 14 days. I also think there may be mistake from user side by deposit going through. Sometimes fiat money deposits can differ a lot. Sometimes crypto deposit may stuck if you don't know what you were doing etc. User should be aware.

The longest I have waited for pending transaction is 5 business days at most. Personally, I have never tried playing on an online platform while asking me to provide my bank statement, and for me, it seems like those things are already prying on your personal information since he had deposited using crypto and it doesn't make sense if he was asked to provide personal bank information which is already non-related to KYC. If it happens that I will encounter this kind of platform I will never go back and play on it, since it is already beyond the platform's guidelines to pry for their personal finances, and it's not as if he is greatly in debt with that platform for them to have the rights to ask about his financial information.

[Sanitough]

I think if website is reputable and have good comments around web its not that unsafe to give your bank statement. Do you anything special to worry? I mean my bank statement would only include my shopping in markets and steam purchases. lol. Nothing that much important. I see you are worried with id replication or use of your personal details to do shady things. But I think reputable websites have great customer service so no risk involved here.

A bank statement is a reliable document to verify the identity of a user, and yes, you can provide a bank statement as long as the transactions on that statement are not significant enough to put your personal security at risk. Banks are obligated to keep our records confidential due to bank secrecy laws, so sharing it with a casino may pose some risks. However, as long as the transactions are not substantial enough to jeopardize your personal safety, it can be considered acceptable.