Duelbits, $500,000 unresolved problem

[Coin_trader]

While we value the privacy of our users and cannot disclose specific details regarding the detection of suspicious activity, we assure you that any delays experienced during this verification process are only to ensure the utmost security and transparency.

Our team works diligently to complete this process as efficiently as possible, minimising any inconvenience caused.

I think this is everyone question in general but is it possible to have an estimated date or an update log real time which the affected user can check regarding the status of his case. Investigation like this usually took a long time depending on the intensity of the accusation.

I understand the concern of this user since the amount involved is so huge and probably he can’t afford to lose. Even I will definitely worried while waiting if I will deposit that huge amount. I think a timely update on the case for the user on email is enough to create a positive atmosphere to user that involves on case like this.

I trust your platform personally because I play a lot of times in there. I’m only thinking how uncomfortable this user had due to the money involved and the lengthy duration.

[dewez]

Hello, just won some money and they do not wanna to withdraw it for 2days.
I made KYC and sent some AML documents what they asked. I think i still in minus on DuelBits, but they just wanna steal my money, clowns.
There is no INSTANT withdrawals. No any good support. Just scam.
do not ask about amount and etc. i playing a lot on stake&rollbit and they do better service then this "clowns"
kindly asking do not play there, better go on rollbit/stake.

https://i.imgur.com/Gn2hHiA.png
https://i.imgur.com/i7Qgp0J.png
https://i.imgur.com/OFInrkz.png

how much do you bet a year? and how much do you win?

[goaldigger]

Just verified Duelbits ethereum address:  0x4E80744fa23cEC76e1621ce0DfACeB4B1D532e12

They don't even have 500k USDT to complete the withdrawal. I believe you are alright, but they don't have enough liquidity right now.
https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x4e80744fa23cec76e1621ce0dfaceb4b1d532e12

This is just one currency which the site can't fully rely on, I'm sure liquidity is not an issue here and Duelbits already responded to this concern.
Though, its uncomfortable to experience this and for sure OP is already frustrated with the delay let's hope that Duelbits will treat this fairly.
If OP is able to provide all the documents being asked and didn't violate the ToS, then I think he deserve to get some bonus for the delay, after all the site should be able to spot any suspicious activity in the first place before the withdrawals being made, let's see how this will end.

[robelneo]

Just verified Duelbits ethereum address:  0x4E80744fa23cEC76e1621ce0DfACeB4B1D532e12

They don't even have 500k USDT to complete the withdrawal. I believe you are alright, but they don't have enough liquidity right now.
https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x4e80744fa23cec76e1621ce0dfaceb4b1d532e12

This doesn't prove that they don't have enough funds, it's only one address you cannot be an industry giant without enough funds to cover millions of withdrawals do massive advertising, and pay staff and maintenance.

We would like to address your concerns regarding withdrawal processing.

Firstly, we want to emphasise that we have always prioritised timely withdrawals and have consistently processed them promptly. It is not a problem for Duelbits to process a withdrawal of $500k or higher amounts almost instantly. We often process withdrawals of this magnitude as part of our normal day to day operations.


Our team works diligently to complete this process as efficiently as possible, minimising any inconvenience caused.

You have issues controlling your anger and patience don't strain yourself if you're not hiding anything, you should be comfortable if you think you have followed the rules and played fairly if the casino is the one wrong here we'll support you, the forum support fairness we can guaranty that.

[Fivestar4everMVP]

From what I can see here, I think op is just being impatient, he already withdrew 500,000 usdt from duelbits successfully for 4 times, he is requestinpag to with draw 500,000 usdt for the 5th time and there seems to be some delay on the path of duelbits, this does not mean duelbits is a scam casino but probably needs some time of process the transaction.

But another thing I do not understand is that, op had withdrawn this same about of money multiple times from the casino, why is he being asked to provide his personal documents for verification for this particular transaction to be processed
?

[Alphie12]

The OP is insane to call a book a scam after 2 days for $500,000. They have to make sure that the correct person is being bad and that everything was fair. If it's $5,000 then it shouldn't take more than a few hours. $500,000 is different.

[Stakefast]

The OP is insane to call a book a scam after 2 days for $500,000. They have to make sure that the correct person is being bad and that everything was fair. If it's $5,000 then it shouldn't take more than a few hours. $500,000 is different.

I dont find it insane, allthough I have to say after watching the wallet it looks kinda like its his "last" money from that wallet atleast.
That is something I find insane. Playing with that kind of money when there is no backup.

That also concludes the idea of having stress after waiting for 2 days.

[BenCodie]

Just verified Duelbits ethereum address:  0x4E80744fa23cEC76e1621ce0DfACeB4B1D532e12

They don't even have 500k USDT to complete the withdrawal. I believe you are alright, but they don't have enough liquidity right now.
https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x4e80744fa23cec76e1621ce0dfaceb4b1d532e12

So according to you they only have 1 address? Good job detective!
Even if they were really out, converting funds takes not more than a few minutes, so they can quickly generate enough of a given token in case of a large withdrawal.

Right. It would be illogical for Duelbits to store everything in one wallet. Additionally, this is probably just their hot wallet. It will likely not be topped up until the withdrawal is ready to be processed (if they have the liquidity to process it).

We would like to address your concerns regarding withdrawal processing.

Firstly, we want to emphasise that we have always prioritised timely withdrawals and have consistently processed them promptly. It is not a problem for Duelbits to process a withdrawal of $500k or higher amounts almost instantly. We often process withdrawals of this magnitude as part of our normal day to day operations.

However, it's important to note that as a responsible gaming platform, we have certain measures in place to identify any activities that could potentially compromise the security and fairness of our platform. In rare instances, our dedicated verification team may detect certain anomalies or unusual patterns related to an account.

When such occurrences arise, our team may need to conduct a more thorough investigation to ensure the legitimacy of the transactions involved. This process is necessary to protect both our players and Duelbits as a whole. During this time, we rely on the user's assistance and understanding to provide any additional information or cooperation required.

While we value the privacy of our users and cannot disclose specific details regarding the detection of suspicious activity, we assure you that any delays experienced during this verification process are only to ensure the utmost security and transparency.

Our team works diligently to complete this process as efficiently as possible, minimising any inconvenience caused.

I am not sure why you would conduct this check on someone who has already played on your casino for significantly large amounts of funds before. I will wait and watch for the result in any case. I think your team should speed things up since this a half a million dollars on the line. It's not right to hold for this long.

[Wapfika]

The OP is insane to call a book a scam after 2 days for $500,000. They have to make sure that the correct person is being bad and that everything was fair. If it's $5,000 then it shouldn't take more than a few hours. $500,000 is different.

I dont find it insane, allthough I have to say after watching the wallet it looks kinda like its his "last" money from that wallet atleast.
That is something I find insane. Playing with that kind of money when there is no backup.

That also concludes the idea of having stress after waiting for 2 days.

Regardless of having a backup or not, We are talking about half a mil here floating while the investigation is ongoing. We don’t encounter this kind huge amount involved on daily basis.

What I think odd on this case was activity of the OP balance history pattern. He keeps depositing that kind of all-in amount then withdraw once he got a small profit.

[Stakefast]

The OP is insane to call a book a scam after 2 days for $500,000. They have to make sure that the correct person is being bad and that everything was fair. If it's $5,000 then it shouldn't take more than a few hours. $500,000 is different.

I dont find it insane, allthough I have to say after watching the wallet it looks kinda like its his "last" money from that wallet atleast.
That is something I find insane. Playing with that kind of money when there is no backup.

That also concludes the idea of having stress after waiting for 2 days.

Regardless of having a backup or not, We are talking about half a mil here floating while the investigation is ongoing. We don’t encounter this kind huge amount involved on daily basis.

What I think odd on this case was activity of the OP balance history pattern. He keeps depositing that kind of all-in amount then withdraw once he got a small profit.

It looks quite like a gambling rage night.

Deposited 100k first, lost.
Deposited another 98k, lost.
Another 100k, lost.
Another 200k, won 500k.

[goldkingcoiner]

Hello, just won some money and they do not wanna to withdraw it for 2days.
I made KYC and sent some AML documents what they asked. I think i still in minus on DuelBits, but they just wanna steal my money, clowns.
There is no INSTANT withdrawals. No any good support. Just scam.
do not ask about amount and etc. i playing a lot on stake&rollbit and they do better service then this "clowns"
kindly asking do not play there, better go on rollbit/stake.

https://i.imgur.com/Gn2hHiA.png
https://i.imgur.com/i7Qgp0J.png
https://i.imgur.com/OFInrkz.png

It sometimes takes them a longer time to review your KYC documents. Personally, I think they are hoping to catch you in violation of the terms and conditions. Or perhaps your account has some suspicious activity, like using a VPN. Anyway, some reviews take longer than other. That does not necessarily mean that the gambling casino is trying to steal from you or trick you somehow.  As long as you keep to the terms and conditions of their website, they will have to give you your money back, sooner or later. Lets hope you get your answer soon.

[Odusko]

The OP is insane to call a book a scam after 2 days for $500,000. They have to make sure that the correct person is being bad and that everything was fair. If it's $5,000 then it shouldn't take more than a few hours. $500,000 is different.

This is not the first time we are seeing something like this, where a player will just call book maker scam simply because of timing and the inability to wait when there is an issue with their account, just as mentioned by others, what ops could have done is to have some patience and wait since the support has asked him to do so instead of becoming impatient which will not change anything.
The only time the ops could have had some worries was if his account were blocked which is not the case right now.

[BitcoinPanther]

I am not sure why you would conduct this check on someone who has already played on your casino for significantly large amounts of funds before. I will wait and watch for the result in any case. I think your team should speed things up since this a half a million dollars on the line. It's not right to hold for this long.

I believe the 5 consecutive withdrawal of fund in different address triggers the security of thinking a  possible hacking or money laundering.  If the case is the prior then at least @OP is saved from losing another $500k, I don't think it is the latter but if ever it is, Duelbits had done a great job in preventing a person to launder money on their platform.   And if the person is clean, Duelbits will release the fund as soon as they verify that there is no problem with the account.  @OP just need a little patience since verification and investigation process takes time.

[AHOYBRAUSE]

Since OP hasn't come back and hate more on Duelbits my best guess would be that he has been paid already.

He could at least update here, but these people never will.

Register on bitcointalk to just make some accusations and even though they are solved quickly these people just disappear.

We should stop keeping this thread alive. Vote for close. 

[xculst]

nothing new, still waiting, provided a lot of documents and video, screenshots, they answering 1 time in a day

the problem is the "proof of funds", they ask where i get this money and show them my 5kk$ profit from rollbit, pnl from binance trades, tax reports, but it's still not enough

on rollbit/duelbits we can't find personal info, bc it's hidden and available only email address, but they asking screenshots with personal info...

[Stedsm]

What I don't get here is, you've shared your withdrawals page and you were able to withdraw about 500 ETH and even 500k USD around 2 times (or more) if I'm not wrong as we all can see that there's a transaction ID shown there.

Didn't they come and ask you these things the very first moment you tried to withdraw?

I mean, why now? When you have already withdrawn there so many times, then what's the issue?

[xculst]

What I don't get here is, you've shared your withdrawals page and you were able to withdraw about 500 ETH and even 500k USD around 2 times (or more) if I'm not wrong as we all can see that there's a transaction ID shown there.

Didn't they come and ask you these things the very first moment you tried to withdraw?

I mean, why now? When you have already withdrawn there so many times, then what's the issue?

yeah, there is the problem

[fortunecrypto]

What I don't get here is, you've shared your withdrawals page and you were able to withdraw about 500 ETH and even 500k USD around 2 times (or more) if I'm not wrong as we all can see that there's a transaction ID shown there.

Didn't they come and ask you these things the very first moment you tried to withdraw?

I mean, why now? When you have already withdrawn there so many times, then what's the issue?

I don't know Duelbit's threshold amount for KYC but they should have done that in the first withdrawal they let him on the second time but the third time they have to do it because there may be fourth or fifth withdrawals coming that are as huge as those withdrawals and since they are compliant to money laundering they have to stop and ask for the source of funds, OP should understand this is something that's going to come eventually.

The lesson here is if you're going to deposit and play a huge amount you have to back it up where the funds are coming now you have to be truthful on the source of funds and hopefully you pass their criterias.
 

[ScamViruS]

nothing new, still waiting, provided a lot of documents and video, screenshots, they answering 1 time in a day

the problem is the "proof of funds", they ask where i get this money and show them my 5kk$ profit from rollbit, pnl from binance trades, tax reports, but it's still not enough

on rollbit/duelbits we can't find personal info, bc it's hidden and available only email address, but they asking screenshots with personal info...

They will do the same as their activity so far, you have to be patient till the final result comes. No matter what you say to them, it will not speed up the resolution of your issue. So you have to give them the documents asked for your withdrawal, because you are now in problem because your funds are stuck with them.
After seeing your situation, other gamblers will also experience the pressures and various problems that can be faced when gambling with big funds.

[darkangel11]

It looks quite like a gambling rage night.

Deposited 100k first, lost.
Deposited another 98k, lost.
Another 100k, lost.
Another 200k, won 500k.

I'm going to keep trying until I win, or run out of money!

nothing new, still waiting, provided a lot of documents and video, screenshots, they answering 1 time in a day

the problem is the "proof of funds", they ask where i get this money and show them my 5kk$ profit from rollbit, pnl from binance trades, tax reports, but it's still not enough

So, what's the news. It's been another 2 days, so if they answer you once a day there should be some progress, or at least information about a delay.
If you've provided proof of funds, like bank statements, trades and all that, what was their answer? What's the reason for not accepting them?

on rollbit/duelbits we can't find personal info, bc it's hidden and available only email address, but they asking screenshots with personal info...

If you have complaints about this you should address the EU regulators because they must allow businesses to keep this info off their sites, but at the same time require them to gather information on their clients, especially when large sums are involved.