Duelbits, $500,000 unresolved problem

[Woodie]

Hello, just won some money and they do not wanna to withdraw it for 2days.
I made KYC and sent some AML documents what they asked. I think i still in minus on DuelBits, but they just wanna steal my money, clowns.
There is no INSTANT withdrawals. No any good support. Just scam.
do not ask about amount and etc. i playing a lot on stake&rollbit and they do better service then this "clowns"
kindly asking do not play there, better go on rollbit/stake.

It would be better to start a scam accusation in this board: https://bitcointalk.org/index.php?board=83.0
Just checked your screenshots, what is weird is that you received a 500k withdrawal the same day 5h earlier but that the other one is still processing. But given this kind of amount, it seems normal that it can take some time to do extra checks. Duelbits is legit so I would give them some more time and hopefully they process your withdrawal quickly.

They paid OP some big amounts on several occasions without problems, meaning the player was vented of any anomalies!

But when the player chooses to make another withdraw and this turns out to be a cat and mouse chase it kind of changes the narrative and their reputation will be questionable. And saying they are legit in this case also threatens their reputation, but for the amount involved, I guess they need to put a few things together to process this amount and also check if all their games and system is running well.

And looking at OPs shared photos, his had some back to back withdraws which shows their reputation is still intact, I guess what's happening here is verifying your gaming history and what not as you are now making the house bleed $$$$ Hang in there, Duelbits will honor their dues 
Hope they let you still play even after this bashing  

[xculst]

no news, 7days gone
they ignoring me from Friday and not answering on messages xD
are you think they not scammed me? 😂😂😂😂😂

[acroman08]

no news, 7days gone
they ignoring me from Friday and not answering on messages xD
are you think they not scammed me? 😂😂😂😂😂

despite my saying(on your another thread you created) that it could take a week for them to reply after getting the KYC, they did say there is no ETA, so, it could take longer than a week. for what it's worth I have seen a case here where it took a month for a KYC to be verified(not sure why it took that long), and eventually, that case is resolved and the gambler got his winnings.

are you think they not scammed me? 😂😂😂😂😂

to be honest, I don't think so, I mean it would be a dumb idea to do after building their reputation and making a name for themselves especially when they can most likely earn that amount in a month.

anyway, I do hope you get your issue resolved soon. also, you can try posting this issue on casino.guru or askgamblers, they can act as a mediator between you and the casino.

[robelneo]

are you think they not scammed me? 😂😂😂😂😂

to be honest, I don't think so, I mean it would be a dumb idea to do after building their reputation and making a name for themselves especially when they can most likely earn that amount in a month.

anyway, I do hope you get your issue resolved soon. also, you can try posting this issue on casino.guru or askgamblers, they can act as a mediator between you and the casino.

I have the same thinking there's no existing scam accusation against Duelbits prior to your issue but I'm sure that they are fully aware of this issue.

This topic

Duelbits, $500,000 scam alert.

is not good in the eyes of gamblers and members those loyal Duelbits followers are looking to have the word resolved attached to this topic.

It's too early to post this on askgamblers or casino.guru we can still give them a week more, but no one should stop you from asking for their help anytime, but when Duelbits say that they are going to release an update on the case soon, that's going to be the same response they are going to give to both platforms

[coolcoinz]

I have the same thinking there's no existing scam accusation against Duelbits prior to your issue but I'm sure that they are fully aware of this issue.

I'm not trying to defend OP here, but as the old saying goes: there's always the first time. The fact that there were no accusations prior to this one doesn't change anything.
Do you remember Terra Luna? It wasn't scamming people until it did scam all of them.

A week is a lot of time, to be honest. The longer it takes the worse it will look for the casino, even if eventually they'll return his money. Actually, from a PR point of vies, at this point it woud've been better if they could prove that OP was at fault. At least that would explain why it took so much time (evidence gathering).

[BenCodie]

are you think they not scammed me? 😂😂😂😂😂

to be honest, I don't think so, I mean it would be a dumb idea to do after building their reputation and making a name for themselves especially when they can most likely earn that amount in a month.

anyway, I do hope you get your issue resolved soon. also, you can try posting this issue on casino.guru or askgamblers, they can act as a mediator between you and the casino.

Really? $500,000 is enough to keep their operation going for so much longer, while being able to pocket some into their own pockets too. They'll continue to operate, this community will continue to doubt the OP and they will probably get away with it until they do it to another whale.

I think that this thread and this situation should be brought more attention. I have been following it since it begun and I am dumb-founded that this business is still able to operate freely and without repercussions.

[examplens]

What I think odd on this case was activity of the OP balance history pattern. He keeps depositing that kind of all-in amount then withdraw once he got a small profit.

It looks quite like a gambling rage night.

Deposited 100k first, lost.
Deposited another 98k, lost.
Another 100k, lost.
Another 200k, won 500k.

Did the OP show his win/loss history here? only deposit/withdraw.
Is there a possibility that he wanted to mix tokens here using the casino? I see that he had a withdrawal on the same day so he would have deposited almost the same amount. I'm not sure what the wagering policy is at Duelbits, but it's understandable to me here if there is a concern for AML.

[xculst]

What I think odd on this case was activity of the OP balance history pattern. He keeps depositing that kind of all-in amount then withdraw once he got a small profit.

It looks quite like a gambling rage night.

Deposited 100k first, lost.
Deposited another 98k, lost.
Another 100k, lost.
Another 200k, won 500k.

Did the OP show his win/loss history here? only deposit/withdraw.
Is there a possibility that he wanted to mix tokens here using the casino? I see that he had a withdrawal on the same day so he would have deposited almost the same amount. I'm not sure what the wagering policy is at Duelbits, but it's understandable to me here if there is a concern for AML.

i'm in 80-100k$ minus, and wagered over 40kk$ with 2,5kk deposits, what are you talking about mixing??? i'm withdraw some money and then again deposit, i'm gambler.
i sent them all what they want and anyway NO UPDATE hhaha

[acroman08]

are you think they not scammed me? 😂😂😂😂😂

to be honest, I don't think so, I mean it would be a dumb idea to do after building their reputation and making a name for themselves especially when they can most likely earn that amount in a month.

anyway, I do hope you get your issue resolved soon. also, you can try posting this issue on casino.guru or askgamblers, they can act as a mediator between you and the casino.

Really? $500,000 is enough to keep their operation going for so much longer, while being able to pocket some into their own pockets too. They'll continue to operate, this community will continue to doubt the OP and they will probably get away with it until they do it to another whale.

I think that this thread and this situation should be brought more attention. I have been following it since it begun and I am dumb-founded that this business is still able to operate freely and without repercussions.

have duelbits scammed OP? Have they said that they will not honour OP's request for withdrawal after verifying everything? do you know something that we don't?

I doubt who? the OP? if you read my post I just said it would be dumb for duelbits to scam someone where they can earn that much, I even suggested that he post this on Casino.guru or Askgamblers so he can have a mediator that would talk directly to the casino and look at the casino's findings and whatnot and hopefully help resolve the issue.

[WayneBunbury]

What I think odd on this case was activity of the OP balance history pattern. He keeps depositing that kind of all-in amount then withdraw once he got a small profit.

It looks quite like a gambling rage night.

Deposited 100k first, lost.
Deposited another 98k, lost.
Another 100k, lost.
Another 200k, won 500k.

Did the OP show his win/loss history here? only deposit/withdraw.
Is there a possibility that he wanted to mix tokens here using the casino? I see that he had a withdrawal on the same day so he would have deposited almost the same amount. I'm not sure what the wagering policy is at Duelbits, but it's understandable to me here if there is a concern for AML.

https://duelbits.com/docs/Duelbits-Betting-Rules.pdf

Cashout
Cashout is a feature that offers our client’s the chance to minimise/maximise their profit/losses
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account.
Please also note:
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bets will be settled as normal based on the final result.
➔Duelbits reserves the right to remove the Cashout feature for any customer who misuses it by
regularly taking advantage of Pre-Match price movements to close their bets before events have
started.
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advantage of latency to guarantee profit when placing bets then immediately cashing out.

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[xculst]

they asked some more documents and i think it would be last thing, so maybe it will be resolved soon, i hope.

[coin-investor]

they asked some more documents and i think it would be last thing, so maybe it will be resolved soon, i hope.

It's good that you updated us and yes hopefully it will be resolved soon in your favor, but if they deny your withdrawal there should be a clear explanation of why they cannot, be sure to take the next step by asking a reputable third party to be the mediator of this issue if the result is not in your favor and you want to contest it.
Hopefully, the documents that you've submitted will finally establish your identity

[LEVSKI7]

The DDD tactic is engaging players in a very long and disturbing process, where bookmakers are asking for all possible documents and proofs they could possibly imagine, as a part of their KYC and AML policies, while being extremely slow in processing them. Very often they reject these documents and proofs, based on poor and some times ridiculous justification. The client is requested again and again to resend the same copies, or new documents. The communication becomes very slow and it takes days, if not weeks and months, to reply in simple emails that usually should be replied within hours. This frustrates and discourages the client, especially when he requests a withdrawal from a bookmaker. In addition, this process comes with a cost as the verification (and any other act) for every document is not free of charge, not to mention the time loss. All communication with a bookmaker might be enriched with dramatic phrases, a typical sign of groundless accusation, that often can be described as bullying.More importantly, when clients ask for the reasons of this behaviour, they receive generic answers, and in some times there are no answers at all as a policy of not informing or ‘’not enlightening’’ to use a phrase wide spread in these business.

[Agbe]

they asked some more documents and i think it would be last thing, so maybe it will be resolved soon, i hope.

Then be patient since you have notice that the case will be resolved and over. Just provide the necessary documents for them to make some documentation. Duelbits will pay the money because they are reputable casino in the web and the forum. I will appreciate your efforts and also following them and updating the thread for people to know the new or the lastest conversation between both of you. Just be patient all will be okay

[_BlackStar]

they asked some more documents and i think it would be last thing, so maybe it will be resolved soon, i hope.

That's the good news - good for you, of course. I hope you get what you want and your case is resolved as it should be. Also keep this community updated on what happens next - but now that sounds good. Do not give up.

But I was just so shocked that it involved a lot of money - I mean $500,000 is a lot of money.

[robelneo]

they asked some more documents and i think it would be last thing, so maybe it will be resolved soon, i hope.

That's the good news - good for you, of course. I hope you get what you want and your case is resolved as it should be. Also keep this community updated on what happens next - but now that sounds good. Do not give up.

I don't want to bust OP's hope I'm also hoping that it will go in his favor if he really deserves it, asking for more documents are two things, they are not convinced on the first set of submissions so they are asking for more documents, second they are convinced but they ask for additional documents to fully establish OP's identity and pass without any doubts, and the KYC is successful, so it's still 50/50.

But I was just so shocked that it involved a lot of money - I mean $500,000 is a lot of money.

I will be shocked if it's not Duelbits and Stake or other top casinos in the industry, because Duelbits is capable of giving that amount.

[examplens]

i'm in 80-100k$ minus, and wagered over 40kk$ with 2,5kk deposits, what are you talking about mixing??? i'm withdraw some money and then again deposit, i'm gambler.
i sent them all what they want and anyway NO UPDATE hhaha

Any casino can be used for money laundering. It is enough to deposit dirty money, and play a few games (depending on whether there are wagering restrictions). When you withdraw the same money, it is already considered a gambling win. In a way, that money is no longer illegal.
I just wanted to bring this up, as a possible reason for additional KYC checks.

If you are a regular gambler, I think you shouldn't have a problem with Duelbits, considering their reputation so far. However, keep in mind that half a million is a serious amount and any mistake here is expensive.

OP, if I may ask, I assume that you used other casinos before, did you also play with large amounts and maybe get banned or excluded from any of them for any reason?

[xculst]

i'm in 80-100k$ minus, and wagered over 40kk$ with 2,5kk deposits, what are you talking about mixing??? i'm withdraw some money and then again deposit, i'm gambler.
i sent them all what they want and anyway NO UPDATE hhaha

Any casino can be used for money laundering. It is enough to deposit dirty money, and play a few games (depending on whether there are wagering restrictions). When you withdraw the same money, it is already considered a gambling win. In a way, that money is no longer illegal.
I just wanted to bring this up, as a possible reason for additional KYC checks.

If you are a regular gambler, I think you shouldn't have a problem with Duelbits, considering their reputation so far. However, keep in mind that half a million is a serious amount and any mistake here is expensive.

OP, if I may ask, I assume that you used other casinos before, did you also play with large amounts and maybe get banned or excluded from any of them for any reason?

for now i take a breake on stake for 3 month, that why i start play on duelbits

[xculst]

rip 500k, bc i showed them all proofs of each transactions what they want and i have nothing to show more LOL, they just gonna scam
i think we can mark this like "scam action" and close topic
   
Joao (Duelbits)

Jun 15, 2023, 08:04 MST

Dear myname,
 
Thank you for providing the screenshots and explanations regarding the transactions in question. We appreciate your efforts in assisting us with this matter.
 
After carefully reviewing the materials you shared, we regret to inform you that the provided proofs do not align with the actual transaction activity recorded in our system. We understand the importance of clarity and a logical path of funds to resolve any discrepancies, but unfortunately, we are unable to establish a clear link based on the information provided.
 
In order to thoroughly investigate and address this issue, we kindly request that you provide additional evidence that clearly shows the origin and path of the funds involved. It would be helpful if the proofs include specific dates, times, and any relevant transaction reference numbers. By providing such information, we can better understand the situation and work towards a satisfactory resolution.
 
We apologize for any inconvenience caused, and we assure you that we are committed to resolving this matter as quickly as possible. If you require any further assistance or have any questions, please do not hesitate to reach out to us. We are here to support you throughout this process.
 
Thank you for your understanding and cooperation. We appreciate your patience as we work towards a resolution.
Best regards,
Duelbits Head of Support




i showed you my 5kk$ profit from rollbit, this money i cashed out in my country with P2P becasuse in our country it's legal and there is NO DOCUMENTS for it.
I showed you my PNL from binance, i showed you my tax reports, SO???
i showed you all transactions from OKEX whitch i sent to DUELBITS, i pinned a lot video and screenshots for all what you ask.

for now i have nothing to add, because you do not say any true info about what you want.
so just withdraw my money and close my account.

15.06.2023, 18:04, "Joao (Support)" <support@duelbits.com>:

[xculst]

Still no update from them.