Duelbits, $500,000 unresolved problem

[AHOYBRAUSE]

Still no update from them.

These requests are just ridiculous. They will just milk this and reject everything forever. 500k is a huge sum and after already paying out a lot they suddenly want to know where the money is coming from. Sounds pretty shady to me.
I wish you could get your money but dealing with people like this I have my doubts.

They basically admit you did nothing wrong, no violation of TOS. Still they refuse to pay, what a joke!

Maybe a flag for duelbits is in place I think. Not paying 500k is just too much.

Also, time for a new place to play at.

[xculst]

nothing new, 20+ days, 0 information.

[JollyGood]

I would like to remind those posting in this thread that the Duelbits forum representative has posted a reply to this allegation. They posted the reply on 2nd June 2023 and last logged in on 8th June 2023. Though some members may find the reply incomplete because they have not added an update, I would say that without disclosing in full the situation to anybody (as they have seen it unfold) what more are they supposed to do?

Duelbits is not some selective scamming enterprise they are a highly respected organisation sponsoring international events which might not constitute a free licence absolving them of responsibilities but it certainly does give them a seal of respect and approval in the eyes of many. On the surface would they scam a customer over a $500,000 payout when they have paid out past winnings of over $500,000? I think they would not do it.

Keeping aside the golden rule to not believe that just because someone has never scammed before therefore they will/can never scam, I find it difficult to fully understand what the OP is complaining about when he signed up to their Terms and Conditions when he chose to enter in to a contract with Duelbits.

If the OP believes he will not receive any help from Duelbits then surely the logical step would be to try to get his funds if he believes they were unfairly seized from him. There are legal channels for taking his complaint forward therefore what will he do next?

We would like to address your concerns regarding withdrawal processing.

Firstly, we want to emphasise that we have always prioritised timely withdrawals and have consistently processed them promptly. It is not a problem for Duelbits to process a withdrawal of $500k or higher amounts almost instantly. We often process withdrawals of this magnitude as part of our normal day to day operations.

However, it's important to note that as a responsible gaming platform, we have certain measures in place to identify any activities that could potentially compromise the security and fairness of our platform. In rare instances, our dedicated verification team may detect certain anomalies or unusual patterns related to an account.

When such occurrences arise, our team may need to conduct a more thorough investigation to ensure the legitimacy of the transactions involved. This process is necessary to protect both our players and Duelbits as a whole. During this time, we rely on the user's assistance and understanding to provide any additional information or cooperation required.

While we value the privacy of our users and cannot disclose specific details regarding the detection of suspicious activity, we assure you that any delays experienced during this verification process are only to ensure the utmost security and transparency.

Our team works diligently to complete this process as efficiently as possible, minimising any inconvenience caused.

[xculst]

and there 1 more guy who have same problem with 400k$
if anyone have same problems over 100k, lemme know, will add you to my reports.

[Martingaleboy]

I would like to remind those posting in this thread that the Duelbits forum representative has posted a reply to this allegation. They posted the reply on 2nd June 2023 and last logged in on 8th June 2023. Though some members may find the reply incomplete because they have not added an update, I would say that without disclosing in full the situation to anybody (as they have seen it unfold) what more are they supposed to do?

Duelbits is not some selective scamming enterprise they are a highly respected organisation sponsoring international events which might not constitute a free licence absolving them of responsibilities but it certainly does give them a seal of respect and approval in the eyes of many. On the surface would they scam a customer over a $500,000 payout when they have paid out past winnings of over $500,000? I think they would not do it.

Keeping aside the golden rule to not believe that just because someone has never scammed before therefore they will/can never scam, I find it difficult to fully understand what the OP is complaining about when he signed up to their Terms and Conditions when he chose to enter in to a contract with Duelbits.

If the OP believes he will not receive any help from Duelbits then surely the logical step would be to try to get his funds if he believes they were unfairly seized from him. There are legal channels for taking his complaint forward therefore what will he do next?

We would like to address your concerns regarding withdrawal processing.

Firstly, we want to emphasise that we have always prioritised timely withdrawals and have consistently processed them promptly. It is not a problem for Duelbits to process a withdrawal of $500k or higher amounts almost instantly. We often process withdrawals of this magnitude as part of our normal day to day operations.

However, it's important to note that as a responsible gaming platform, we have certain measures in place to identify any activities that could potentially compromise the security and fairness of our platform. In rare instances, our dedicated verification team may detect certain anomalies or unusual patterns related to an account.

When such occurrences arise, our team may need to conduct a more thorough investigation to ensure the legitimacy of the transactions involved. This process is necessary to protect both our players and Duelbits as a whole. During this time, we rely on the user's assistance and understanding to provide any additional information or cooperation required.

While we value the privacy of our users and cannot disclose specific details regarding the detection of suspicious activity, we assure you that any delays experienced during this verification process are only to ensure the utmost security and transparency.

Our team works diligently to complete this process as efficiently as possible, minimising any inconvenience caused.

You probably never had a 100$ with them and you saying they not scammed .
Your assumation based because they have sponsoships ? Have you heard of Bet365 ? Biggest onlone casino on Earth
Sponsorship everywhere you know if someone won over a million there they start to be sneaky and people have to startlegal battles to cashout .  search in internet you will see in the news how many one got scammed.
Im not saying Duelbit acammed or not but im saying your ssumation and logic are very wrong

If Duelbits payong you it makes sense if not add to your sentences " on my opinoo " or " with my logic "

[JollyGood]

Your comments have been noted and we agree to disagree because I am saying my assumption is correct

Keeping aside our differences of opinion related to this matter, what do you think the OP should do next in order to try have access to the funds he claims were scammed. Apart from proceeding via a legal channel what else would you suggest and do you think he should appoint a lawyer to represent him?

Im not saying Duelbit acammed or not but im saying your ssumation and logic are very wrong

[LEVSKI7]

Apart from a lawyer, he has no other option, but this way he will also take additional money over the 500k

[icalical]

Your comments have been noted and we agree to disagree because I am saying my assumption is correct

Keeping aside our differences of opinion related to this matter, what do you think the OP should do next in order to try have access to the funds he claims were scammed. Apart from proceeding via a legal channel what else would you suggest and do you think he should appoint a lawyer to represent him?

Im not saying Duelbit acammed or not but im saying your ssumation and logic are very wrong

I get your point, and I agree that the only thing OP can do is pursue this matter through legal action.
But what other people asking here is 'What could DuelBits do better in this matter?' your previous post seems to imply that DuelBit shouldn't be 'punish' for what they've done to the OP, and they are not obligated to do more effort to find the best way to solve the problem.

I am not saying that the OP is 100% right and DuelBits is scamming, OP has sent step-by-step the details on how he acquire the fund he use to gamble, but seems like nothing is right, and theres no details on what is wrong, only shallow explanation that it's not align with their system.

The next question would be what would the other gamblers do? should they keep depositing money to the site while they know Duelbits could do the same to them as they do the the OP.

[JollyGood]

i showed you my 5kk$ profit from rollbit, this money i cashed out in my country with P2P becasuse in our country it's legal and there is NO DOCUMENTS for it.
I showed you my PNL from binance, i showed you my tax reports, SO???
i showed you all transactions from OKEX whitch i sent to DUELBITS, i pinned a lot video and screenshots for all what you ask.

for now i have nothing to add, because you do not say any true info about what you want.
so just withdraw my money and close my account.

15.06.2023, 18:04, "Joao (Support)" <support@duelbits.com>:

If you have given them what they asked for and they have said the information does not align with the actual records then there is a dispute. If you adhered to their requests for proofs and documents, you should not hesitate to take any form of legal action. If they receive a legal notice from your lawyer maybe they will have to give a further explanation as to why they refused the withdrawals or they will write to the Court asking for proceedings to not go ahead based on them releasing evidence to a judge.

Just because Duelbits are not stating the exact issue that made them stop you from making the withdrawal does not mean there is no issue and does not mean they will not release that information at a later date to yourself, your lawyer or a judge.

I get your point, and I agree that the only thing OP can do is pursue this matter through legal action.
But what other people asking here is 'What could DuelBits do better in this matter?' your previous post seems to imply that DuelBit shouldn't be 'punish' for what they've done to the OP, and they are not obligated to do more effort to find the best way to solve the problem.

I am not saying that the OP is 100% right and DuelBits is scamming, OP has sent step-by-step the details on how he acquire the fund he use to gamble, but seems like nothing is right, and theres no details on what is wrong, only shallow explanation that it's not align with their system.

The next question would be what would the other gamblers do? should they keep depositing money to the site while they know Duelbits could do the same to them as they do the the OP.

The Duelbits forum representative should post here again to explain whatever they can about the issue and either contradict or challenge the OP on his statements or simply accept they selective scammed him. A statement from Duelbits in this thread is overdue.

I am not implying Duelbits or any other casino should not be punished in any capacity, on the contrary any scammer or selective scammer should be punished but as of now we do not have a better picture of what is going on because (apart from one post from the Duelbits forum representative) this thread has effectively been a one-side story.

Regarding the deposits made by the OP, after he sent them various proofs he received this from Duelbits in reply: "In order to thoroughly investigate and address this issue, we kindly request that you provide additional evidence that clearly shows the origin and path of the funds involved. It would be helpful if the proofs include specific dates, times, and any relevant transaction reference numbers. By providing such information, we can better understand the situation and work towards a satisfactory resolution."

I understand there are screenshots of how successful the OP may have been at other casinos but at the moment keep his alleged winning streak aside. Did the OP send additional information after this email from Duelbits on 15th June 2023?

https://etherscan.io/tx/0x34e7a29b26d7a66a2ae7204902dc426792d1b111801433afe163179f7b47e066
https://etherscan.io/tx/0x11f859c8c0d8ecf8a9f33b015869562e108bcf534821d7f96f050bfce0e8437f
https://etherscan.io/tx/0xdcb676c6c018c05aab1261311f4a4db2b9b129a12a6e8bf41df5191aafc4a577

In the deposits screenshot it shows the OP made 10 deposits within a 24 day period ranging from $23,000 to $199,000 with both BTC and USDT.

Unless I am missing something, if all he sent to Duelbits were 3 Etherscan links with a few thousand USD$ in transactions and nothing else subsequently even though he was requested to send more, then that could be (in part) the reason why the issue currently remains unresolved.

Before he commences legal action against Duelbits I think the OP should at least explore this avenue beforehand.

[duelbits]

We want to address your concerns regarding withdrawal processing and assure you of our commitment to prompt service.

As a responsible gaming platform, we have implemented measures to safeguard the security and fairness of our platform. On rare occasions, our dedicated verification team may come across anomalies or unusual patterns associated with an account.

In such cases, our team conducts a thorough investigation to ensure the legitimacy of the transactions involved. This process is crucial to protect our players and uphold the integrity of Duelbits. Throughout the verification process, we work closely with the account holder, requesting specific information and ensuring their privacy and confidentiality.

Please rest assured that any delays experienced during the verification process are solely aimed at ensuring the highest levels of security and transparency.

Our dedicated team is committed to completing this process as efficiently as possible, with the goal of minimizing any inconvenience to our valued users.

If you have further concerns or require clarification specific to your situation, please do not hesitate to contact our support team. We are here to assist you and address any queries you may have.

Thank you for your understanding and cooperation.

[JollyGood]

I think some members here are conflating your lack of elaborating with you treating the OP unfairly. From experience in posting in many scam allegation threads I am fairly confident Duelbits must have good reason to payout all that money to the OP and then refuse to payout the final request.

From what I can see, it also looks as like the OP has not met the request to provide further information. If the OP has supplied a few Etherscan links and not much else then maybe he should gather together some more of the evidence you are requesting. Have you made it clear specifically what you are looking for him to send you (other than transactions that align with your records)?

We want to address your concerns regarding withdrawal processing and assure you of our commitment to prompt service.

As a responsible gaming platform, we have implemented measures to safeguard the security and fairness of our platform. On rare occasions, our dedicated verification team may come across anomalies or unusual patterns associated with an account.

In such cases, our team conducts a thorough investigation to ensure the legitimacy of the transactions involved. This process is crucial to protect our players and uphold the integrity of Duelbits. Throughout the verification process, we work closely with the account holder, requesting specific information and ensuring their privacy and confidentiality.

[AHOYBRAUSE]

We want to address your concerns regarding withdrawal processing and assure you of our commitment to prompt service.

As a responsible gaming platform, we have implemented measures to safeguard the security and fairness of our platform. On rare occasions, our dedicated verification team may come across anomalies or unusual patterns associated with an account.

In such cases, our team conducts a thorough investigation to ensure the legitimacy of the transactions involved. This process is crucial to protect our players and uphold the integrity of Duelbits. Throughout the verification process, we work closely with the account holder, requesting specific information and ensuring their privacy and confidentiality.

Please rest assured that any delays experienced during the verification process are solely aimed at ensuring the highest levels of security and transparency.

Our dedicated team is committed to completing this process as efficiently as possible, with the goal of minimizing any inconvenience to our valued users.

If you have further concerns or require clarification specific to your situation, please do not hesitate to contact our support team. We are here to assist you and address any queries you may have.

Thank you for your understanding and cooperation.

Amazing how you can say so much without saying anything.

How can someone show endless transactions? What if he doesn't use an old wallet anymore? Also, why does duelbits even want to see all of these, for what reason? And why now, after withdrawing much more before? Makes 0 sense and doesn't look good in my opinion.

Of course they can just refer to the TOS, as usual. But tell us, why? Why is OP being targeted even though he didn't violate any rules? There are no allegations of multi accounting, arbitrage betting or other nonsense casinos come up with so they don't have to pay.

[JollyGood]

You have a valid point and that is why Duelbits should post here providing some information that would be deemed satisfactory to the majority of those participating in this thread.

In my view, the idea that Duelbits could scam the OP is as preposterous as they come because Duelbits are not scammers but the way they have handled this allegation is sub-standard and they should have been better in their communication.

It has raised questions if they have allowed withdrawal of that much money (4x $500,000) and then blocking the 5th request (1x $500,000) without providing the OP with a clear indication of what their investigation team allegedly found and without asking him for details regarding a specific transaction or deposit.

It does have to be said though, Duelbits have not come out of this situation looking good at all when they could have (and probably should have) at least made a public statement that would have provided a better explanation. They have asked for further information in the 15th June 2023 email, the OP has not sent it and Duelbits have not sent another therefore the situation is at a stalemate.

What more (specifically) do Duelbits want from the OP?

Amazing how you can say so much without saying anything.

How can someone show endless transactions? What if he doesn't use an old wallet anymore? Also, why does duelbits even want to see all of these, for what reason? And why now, after withdrawing much more before? Makes 0 sense and doesn't look good in my opinion.

Of course they can just refer to the TOS, as usual. But tell us, why? Why is OP being targeted even though he didn't violate any rules? There are no allegations of multi accounting, arbitrage betting or other nonsense casinos come up with so they don't have to pay.

[duelbits]

Dear Community Members,

We would like to address the concerns raised regarding the $500k withdrawal currently on hold. We appreciate your concerns in this matter.

First and foremost, we want to emphasise that it would be much easier for us to release the withdrawal to avoid any negative exposure within this thread. However, doing so without obtaining the necessary information from the user would have serious consequences.

We understand the desire for transparency, but we must uphold the utmost confidentiality when dealing with such matters. It would be highly unprofessional to publicly disclose any further details about this case or the user involved.

As many of you are aware, we are one of the most reputable crypto casinos. We have successfully processed thousands of withdrawals of similar or even higher amounts within a matter of seconds to minutes.

Nevertheless, there are rare instances where we require additional information before processing such significant withdrawals. This is done to ensure the protection of our users and maintain the integrity of our platform.

Currently, we are still awaiting the full set of information required from the user. We have received partial information, which so far has been highly appreciated, but there is one last piece of the puzzle that is still missing.

Once we receive the complete and necessary details, we can proceed with the withdrawal promptly.

Please rest assured that our team is available 24/7, dedicated to resolving similar cases as efficiently as possible. However, we rely on the full cooperation of our users to expedite the process.

If you have any further inquiries or if additional information is required, please do not hesitate to contact us. We are here to assist you.

[HedgeFx]

I have collaborated for some time with important financial institutions.
What I can say from my experience is that AML policies should concern the sums deposited: if a person deposits disproportionate sums you should intervene first to block him and ask for clarifications.
By only intervening at the time he attempts a withdrawal, then you lose credibility

Dear Community Members,

We would like to address the concerns raised regarding the $500k withdrawal currently on hold. We appreciate your concerns in this matter.

First and foremost, we want to emphasise that it would be much easier for us to release the withdrawal to avoid any negative exposure within this thread. However, doing so without obtaining the necessary information from the user would have serious consequences.

We understand the desire for transparency, but we must uphold the utmost confidentiality when dealing with such matters. It would be highly unprofessional to publicly disclose any further details about this case or the user involved.

As many of you are aware, we are one of the most reputable crypto casinos. We have successfully processed thousands of withdrawals of similar or even higher amounts within a matter of seconds to minutes.

Nevertheless, there are rare instances where we require additional information before processing such significant withdrawals. This is done to ensure the protection of our users and maintain the integrity of our platform.

Currently, we are still awaiting the full set of information required from the user. We have received partial information, which so far has been highly appreciated, but there is one last piece of the puzzle that is still missing.

Once we receive the complete and necessary details, we can proceed with the withdrawal promptly.

Please rest assured that our team is available 24/7, dedicated to resolving similar cases as efficiently as possible. However, we rely on the full cooperation of our users to expedite the process.

If you have any further inquiries or if additional information is required, please do not hesitate to contact us. We are here to assist you.

[JollyGood]

I noted so it seems the OP did not get back to you after you sent the email explaining the need for further information yet he posted here effectively saying there was nothing else to send to Duelbits.

I am glad to read the matter has not been closed from your side and as soon as the OP is able to provide you with the specific information you asked for, you will be able to assist him further.

Dear Community Members,

We would like to address the concerns raised regarding the $500k withdrawal currently on hold. We appreciate your concerns in this matter.

First and foremost, we want to emphasise that it would be much easier for us to release the withdrawal to avoid any negative exposure within this thread. However, doing so without obtaining the necessary information from the user would have serious consequences.

We understand the desire for transparency, but we must uphold the utmost confidentiality when dealing with such matters. It would be highly unprofessional to publicly disclose any further details about this case or the user involved.

As many of you are aware, we are one of the most reputable crypto casinos. We have successfully processed thousands of withdrawals of similar or even higher amounts within a matter of seconds to minutes.

Nevertheless, there are rare instances where we require additional information before processing such significant withdrawals. This is done to ensure the protection of our users and maintain the integrity of our platform.

Currently, we are still awaiting the full set of information required from the user. We have received partial information, which so far has been highly appreciated, but there is one last piece of the puzzle that is still missing.

Once we receive the complete and necessary details, we can proceed with the withdrawal promptly.

Please rest assured that our team is available 24/7, dedicated to resolving similar cases as efficiently as possible. However, we rely on the full cooperation of our users to expedite the process.

If you have any further inquiries or if additional information is required, please do not hesitate to contact us. We are here to assist you.

[duelbits]

Dear Community members,
We hope this message finds you well.

We are writing to express our sincere gratitude for the customer cooperation throughout the documentation process. We understand that it may have been a frustrating experience, and we appreciate the patience and diligence in providing the necessary documentation.

It is very important to reiterate that, this is done to ensure the protection of our users and maintain the integrity of our platform.

With that being said, we are pleased to inform that after a thorough review of the newly submitted documentation, we have now released the pending amount. The funds should be available in the customer account shortly.

His cooperation has played a crucial role in expediting this process, and we are grateful for the efforts. We understand the importance of a timely resolution and strive to ensure customer satisfaction.

If you have any further questions or concerns, please do not hesitate to reach out to our dedicated support team. We are here to assist you and provide any additional information you may require.

Warm regards,

[HedgeFx]

Well Done,

This news will increase trust around community, for sure.

Only a suggestion: next time start KYC from deposit and not when customers ask to withdraw winnings  

Dear Community members,
We hope this message finds you well.

We are writing to express our sincere gratitude for the customer cooperation throughout the documentation process. We understand that it may have been a frustrating experience, and we appreciate the patience and diligence in providing the necessary documentation.

It is very important to reiterate that, this is done to ensure the protection of our users and maintain the integrity of our platform.

With that being said, we are pleased to inform that after a thorough review of the newly submitted documentation, we have now released the pending amount. The funds should be available in the customer account shortly.

His cooperation has played a crucial role in expediting this process, and we are grateful for the efforts. We understand the importance of a timely resolution and strive to ensure customer satisfaction.

If you have any further questions or concerns, please do not hesitate to reach out to our dedicated support team. We are here to assist you and provide any additional information you may require.

Warm regards,

[JollyGood]

Duelbits is an international brand that has a reputation for being an honest company therefore the idea or notion that you could were either scamming or selectively scamming the OP is and was absurd based on the evidence the OP provided.

I am extremely please to see this situation resolved after you were given enough time to run through all your checks after the OP finally submitted his new documentation.

Thank you for the update.

Dear Community members,
We hope this message finds you well.

We are writing to express our sincere gratitude for the customer cooperation throughout the documentation process. We understand that it may have been a frustrating experience, and we appreciate the patience and diligence in providing the necessary documentation.

It is very important to reiterate that, this is done to ensure the protection of our users and maintain the integrity of our platform.

With that being said, we are pleased to inform that after a thorough review of the newly submitted documentation, we have now released the pending amount. The funds should be available in the customer account shortly.

His cooperation has played a crucial role in expediting this process, and we are grateful for the efforts. We understand the importance of a timely resolution and strive to ensure customer satisfaction.

If you have any further questions or concerns, please do not hesitate to reach out to our dedicated support team. We are here to assist you and provide any additional information you may require.

Warm regards,

[acroman08]

-snip

I'm glad you guys are finally able to resolve this issue. congrats to the OP, I hope you can update us when you finally withdraw your funds.

Only a suggestion: next time start KYC from deposit and not when customers ask to withdraw winnings 

while this could resolve issues like this, this could also deter gamblers from registering on their gambling site. registering without doing KYC upon registration is very tempting to a lot of gamblers. unless Duelbits is willing to take that possible loss, I don't think KYC upon registration will happen.