How Confident Are You In The Reliability of the KYC system

[Ulven]

KYC or

Know Your Client (KYC) is a standard in the investment industry that ensures advisors can verify a client's identity and know their client's investment knowledge and financial profile.

If the third-party proved that the casino is right but the player swore that he submit all the documents and is willing to do the extra mile to establish his identity, can we conclude that Casino's KYC procedure is different and we have the right to know how and what system they are using to decline our submission because we can be the next to suffer from this Casinos' KYC system?

In such a situation, it would be reasonable for the player to seek clarification from the casino regarding their specific KYC requirements and the reasons behind the decision to decline their submission. Players have the right to understand the casino's procedures and the system they use for evaluating KYC information. Clear communication and transparency between the player and the casino can help address any concerns and avoid potential misunderstandings in the future.

[harizen]

If the said gambling site declined or reject the KYC done by the concern player, they should at least provide a clear reason why it ended up fail. Also in case of failure,  they shouldn't have the authority right away to just touched the user account balance. More attempts should be given to the user until finally able to submit a clear requirements. They can't just say 'declined' without any reason.

I don't mind undergoing a KYC in the event that it was asked to me as long as it was reasonable to be asked, obviously. But honestly, it doesn't really make sense to me that when a user won a big amount, they will subject right away to KYC but what else can we do? Their site, their rules.

I just hope thought that no bulls*it will happened on the proces and the said casino site will be fair and square.

[maydna]

The casino may give other reasons, so they refuse to KYC someone who is not notified of the person doing the KYC. But if there was a reason, the casino should be able to tell why they refused, but it wasn't told to the person. This problem usually leads many people to think the casino is suspicious. Or it could be that the casino's KYC procedure is different from that used by third parties because gambling is related to big money, so the casino must really make sure that the person doing KYC is not related to any illegal activity. But we really don't know what the casino's KYC procedure is because we are only asked to submit the documents requested by the casino and wait for the verification process.

[Oshosondy]

Take note, Casinos will ask or demand a KYC if there's a big winning involved, is this one of their ways to scam their players?

Ignorance makes gamblers to fall into KYC problem. They can win big, they should expect KYC to be mandatory before they can withdraw. If you check even no KYC exchanges, you will noticed that all of them have certain limit that they will not require KYC, but if the withdrawal limit is exceeded, KYC is required. I think this is always well stated in the terms of service of the gambling sites which are trustworthy.

KYC verification can fail due to some reasons, like fake documents being submitted or poor lightening for video verification (for casinos that go that far), but the actions of these casino's should be to try to ensure that the user sorts the challenge and pass the verification process.

If the gambling site is a trustworthy site and people do not have much complain about KYC document rejection, the reason I think verification can fail is because of what you have said already, especially if the document is not clear enough to proof the identity of the person. It is not only low light that can result to that because some documents are not quality enough and the ID document becomes no more clear like before and becoming fade.

[dothebeats]

I’m not confident on it at all. I just do it for the sake of not having troubles with my account, and I do not even plan on being a high roller, though if ever I win huge amounts of money in a casino, I’d submit my info and never look back again just to claim my prize. Casinos or third parties will always have that weak link in their KYC verification systems. It’s not impossible for them to leak people’s info in the open, even though they promise that they are storing these information in secure media/servers.

[molsewid]

If the third-party proved that the casino is right but the player swore that he submit all the documents and is willing to do the extra mile to establish his identity, can we conclude that Casino's KYC procedure is different and we have the right to know how and what system they are using to decline our submission because we can be the next to suffer from this Casinos' KYC system?

Casinos can deny KYC documents for any reason or for no reason. If they want an excuse to not payout a big win, KYC the client and reject any documents they provide for whatever arbitrary reason. Introduce a third party (who picks the 3rd party? It won't be the player, it'll be the casino) and you have the same issue, except your trust is outsourced to the third party.

I decline to play on casinos that abuse KYC. Even if they're inclined to use a third party intermediary, that doesn't solve the problem.

I agree, I personally have an issue with KYC. Some casinos doesn't accept my govt valid id I dunno why that's why I only play to those casinos who will accept my ID.. I don't want to have a problem later on , in case I won a certain or huge amount I don't want it to be hassle to withdraw since I read so many negative things that casinos are doing just to hold the jackpot prize of a gambler.

[qwertyup23]

If the third-party proved that the casino is right but the player swore that he submit all the documents and is willing to do the extra mile to establish his identity, can we conclude that Casino's KYC procedure is different and we have the right to know how and what system they are using to decline our submission because we can be the next to suffer from this Casinos' KYC system?

Casinos can deny KYC documents for any reason or for no reason. If they want an excuse to not payout a big win, KYC the client and reject any documents they provide for whatever arbitrary reason. Introduce a third party (who picks the 3rd party? It won't be the player, it'll be the casino) and you have the same issue, except your trust is outsourced to the third party.

I decline to play on casinos that abuse KYC. Even if they're inclined to use a third party intermediary, that doesn't solve the problem.

This is also the reason on why I only submit my KYC documents to established casinos that are already well-known and reputable in the market.

The risk is just too high for you to submit your KYC documents in online gambling casinos that are newly created in the market. Sure, they may offer bonuses that are higher and better compared to your conventional gambling websites. But, the risk of compromising your identity and arbitrary changing their TOS to their advantage is just too high for me to risk my resources.

In conclusion, if you want to submit your KYC documents, it is highly advisable that you choose a casino that is already proven its identity and worth among the players. A good example of such casino are your casinos that are heavily advertised in this forum (e.g. Duelbits, Roobet, etc.) since they have the budget to allocate advertisements, which constitutes good faith on their part.

[noormcs5]

If only sites used KYC just for verification purpose then it would have made sense but the fact that they are using KYC as a way to get away with user's allegations is what really frustrating.
The fact that there are sites who sell our KYC data to other companies is another reason why I hate giving up KYC.

I am not confident about how the gambling sites will use our KYC data. The good and trusted ones may not misuse our data but the scam sites will surely make use of our data in a bad way. Unfortunately we do not have many options but to trust this KYC system if we are to gamble at the gambling sites.

I would like to ask everyone if they do not want to send the KYC data to the gambling sites but still want to gamble (and withdraw the winnings), what they will do  

[South Park]

I’m not confident on it at all. I just do it for the sake of not having troubles with my account, and I do not even plan on being a high roller, though if ever I win huge amounts of money in a casino, I’d submit my info and never look back again just to claim my prize. Casinos or third parties will always have that weak link in their KYC verification systems. It’s not impossible for them to leak people’s info in the open, even though they promise that they are storing these information in secure media/servers.

What happens is that it does not matter how tight is the security of a website, since it is managed by humans then a mistake will happen sooner or later, now we all make those mistakes but when it comes to a company with millions of dollars and the information of thousands of clients this cannot be tolerated, because as we know they are big targets and hackers are just waiting for that opportunity to appear and then steal all what they can out of a casino, with information about their clients being at the top as they can sell that information on the black markets and even try to scam them later as well.

[madnessteat]

If only sites used KYC just for verification purpose then it would have made sense but the fact that they are using KYC as a way to get away with user's allegations is what really frustrating.
The fact that there are sites who sell our KYC data to other companies is another reason why I hate giving up KYC.

I am not confident about how the gambling sites will use our KYC data. The good and trusted ones may not misuse our data but the scam sites will surely make use of our data in a bad way. Unfortunately we do not have many options but to trust this KYC system if we are to gamble at the gambling sites.

I would like to ask everyone if they do not want to send the KYC data to the gambling sites but still want to gamble (and withdraw the winnings), what they will do 

In fact, the probability that the scans of your documents and other personal information is already on the black market is quite high, so there's no point in guessing whether someone is selling your personal information or not.

The point is that some not entirely honest casinos can't process and respectively confirm KYC because they don't want to pay out the winnings.

In my opinion, a live person can always Skype and submit all the documents online if the casino can't process the documents for some reason. It's just not clear why the casino doesn't want that.

[Pierre 2]

I am pretty sure automated or coded parts of KYC authentication are working pretty fine. There are possibly no issues with those. But I think casinos themselves can make it bigger hassle for customers. Sometimes they don't like information they received. They may be worried about some issues - they sometimes think there are red flags to check so they can deny KYC. I personally wish there were no kyc processes but I can understand why those are forced by casinos.

[lionheart78]

KYC or

Know Your Client (KYC) is a standard in the investment industry that ensures advisors can verify a client's identity and know their client's investment knowledge and financial profile.

Reference: https://www.investopedia.com/terms/k/knowyourclient.asp

is part of what we agreed when we sign up to play in casinos but lately I've been reading a lot of complaints
about casinos on how they accept their players' KYC, is it possible that they can decline a person's credentials even though he swore that he submit all the right documents and even undergo a video call to establish his identity?

A KYC can be denied if the person submitted a document that does not comply with the requirement of the platform.  For example, submitting and ID that does not fit the requirement of the casino.  it maybe a rare case but there are some individual that does not have a government-released ID which the casino doesn't consider valid for identification.  There are also cases where the name given on the casino does not align with the name of the ID submitted by the player, it maybe a typo or whatever ever but any discrepancy between the submitted bio on the platform and the document and ID submitted may nullify the validity of the document.  And video calls won't help in this case.

Take note, Casinos will ask or demand a KYC if there's a big winning involved, is this one of their ways to scam their players?

(don't want to make reference to any casino because other casinos could implement this).

It maybe for non-reputable casino but reputable casino often asks for KYC if they found some irregularities that triggers security for possible money laundering.  One good case is the one thread that submitted 5 consecutive withdraws of $500k in one day wherein 4/5 of the request is processed and the last one triggers the AML security.  The case I think is still in process.  If all is good then the last request should be released.

Both parties the player and the casino can agree to do a mediation through third-party/parties. but do you think it has bad consequences if the third party proves the player is right in establishing his identity, then the casino's KYC is not reliable?

To err is human so I do not think there is a bad consquence for the casino if they fixed the problem after being validated by a third party which favors the player.  The end thing here is how the casino complies with the findings.

If the third-party proved that the casino is right but the player swore that he submit all the documents and is willing to do the extra mile to establish his identity, can we conclude that Casino's KYC procedure is different and we have the right to know how and what system they are using to decline our submission because we can be the next to suffer from this Casinos' KYC system?

Why let the third party mediate if we do not believe in them?  The third party is not after the KYC validation but the case arised by the casino.  The casino often ask for KYC to validate multi-accounting.or other concerns.  The KYC procedure is to validate the casino's suspicion and not always beause the Casino needs KYC to process the withdrawal.

[cabron]

If only sites used KYC just for verification purpose then it would have made sense but the fact that they are using KYC as a way to get away with user's allegations is what really frustrating.
The fact that there are sites who sell our KYC data to other companies is another reason why I hate giving up KYC.

I am not confident about how the gambling sites will use our KYC data. The good and trusted ones may not misuse our data but the scam sites will surely make use of our data in a bad way. Unfortunately we do not have many options but to trust this KYC system if we are to gamble at the gambling sites.

I would like to ask everyone if they do not want to send the KYC data to the gambling sites but still want to gamble (and withdraw the winnings), what they will do 

In fact, the probability that the scans of your documents and other personal information is already on the black market is quite high, so there's no point in guessing whether someone is selling your personal information or not.

The point is that some not entirely honest casinos can't process and respectively confirm KYC because they don't want to pay out the winnings.

In my opinion, a live person can always Skype and submit all the documents online if the casino can't process the documents for some reason. It's just not clear why the casino doesn't want that.

One thing you can try is register to casino with your freshly made email solely for the casino alone and if you receive other emails aside from the casino, then you could be right that your data was distributed.

Casinos though are not going to force someone if they are just playing less than a thousand $. That should be a safe amount to avoid KYC.

[darkangel11]

If the third-party proved that the casino is right but the player swore that he submit all the documents and is willing to do the extra mile to establish his identity, can we conclude that Casino's KYC procedure is different and we have the right to know how and what system they are using to decline our submission because we can be the next to suffer from this Casinos' KYC system?

I've been working in tech support for a crypto company and we didn't have any KYC system, so I doubt there is a "system" at all. What they can be doing is automating the process a bit, so that the AI checks if the images weren't altered for them. This work is done manually.

How we were doing it? We'd get the data submitted by people to a secure server and all the data there had only numbers, no client names, so you'd actually have to download every single image to get a scan of user's ID and that was of course blocked by the server, so the only way to get anything from it would either require admin access, or you'd have to take a screenshot and save it on your computer.
There was a secondary database that would assign numbers to users who were submitting KYC, so we'd have to login to that first, get username and submission number of a client, then enter that into the secure database to get access to the documents and then compare that to the registration form, where user would state his full name, country and all that.

Usually a person doing KYC has to check if the images weren't altered, if the resolution is good enough, if the name, birth date and country matches and is not on the list of restricted countries.
That's basically it.

Common problems?
Low resolution
Only one side of the document was scanned
Outdated ID
Issued countries did not match

There was also a problem with some documents written in languages nobody could speak, that were difficult to check. For instance, we were operating in the EU and had people who could read Russian and Greek, but none of us could read Thai or Vietnamese, so we weren't able to do KYC for these countries at all.

If you guys get rejected by KYC, make sure youy're making it as easy as possible for the people working there. What's obvious to you may not be so obvious to them.

[Slow death]

unfortunately the governments when they put this KYC rule they didn't count that it would be something that would only harm people who are the customers and not the operators of casinos, so this question of kyc is something very serious and problematic, people don't know where all the document are being kept and also people have no way of knowing if the casino when it takes that document cannot simply lie and say that it is a false document, let's imagine that someone delivers the documents in a casino, and days later that same casino says that all documents that this person delivered are false documents

so how is this person going to prove that the casino is lying? this is something that the person will not be able to do and as a result that person will lose money because that person's money will be trapped in the casino and no one will be able to say that the casino is a scam, kyc has caused many casinos to have retaining power people's money without the casino being accused of a scam, that is, the casino is the only one that won with the appearance of kyc, I don't know how governments made this serious mistake of kyc and didn't put things clearly that they didn't harm people

[Johnyz]

I am pretty sure automated or coded parts of KYC authentication are working pretty fine. There are possibly no issues with those. But I think casinos themselves can make it bigger hassle for customers. Sometimes they don't like information they received. They may be worried about some issues - they sometimes think there are red flags to check so they can deny KYC. I personally wish there were no kyc processes but I can understand why those are forced by casinos.

This will be a never ending issue, KYC will still a concern to many and if you are being denied for some reason, I think its better for the site to let you know why they are declining your application for the KYC. The system of KYC for the gambling site works fine to me so far, and I didn’t experience yet any problem. I think this should be fine as long as you agree to their terms and you follow the instructions carefully.

[goinmerry]

Anyways, who or what bodies do have the authority to act as a 'judge' if there's a dispute between the site and and a user regarding KYC issues? Everything is on the hands of the casino and users have no choice but to follow. If something as being unfair is being shown then maybe users can consider spreading the casino name at various social platform as being unprofessional and worst service as long as references, proofs and evidences are clearly provided.

In my own personal judgement, I trust most online casinos though especially those operating for long that they won't do unprofessional approach regarding KYC. I'm just hoping that I won't experienced being in a situation like that in the future as that would be surely give me headache. It's hassle that even I provided clear documents, it still ended up fail.

[TimeTeller]

Anyways, who or what bodies do have the authority to act as a 'judge' if there's a dispute between the site and and a user regarding KYC issues? Everything is on the hands of the casino and users have no choice but to follow. If something as being unfair is being shown then maybe users can consider spreading the casino name at various social platform as being unprofessional and worst service as long as references, proofs and evidences are clearly provided.

In my own personal judgement, I trust most online casinos though especially those operating for long that they won't do unprofessional approach regarding KYC. I'm just hoping that I won't experienced being in a situation like that in the future as that would be surely give me headache. It's hassle that even I provided clear documents, it still ended up fail.

This is why it is always advisable to play on a reputable casino because they won't scam their players as they don't want to ruin their image.
Also, limit the number of casinos where you submit your KYC. This is to protect your identity from bad actors in cyberspace.
As more and more casinos are requiring KYC from their players, choose which casinos you would want to trust your personal details.
For gamblers who are in this forum, much better if you will play only to casinos with active threads here.
When you ask for help, you can easily get your case resolved as other users here will help you out with the situation.

[QueenVera]

Well I haven't allowed this very one to bother me so much because I gamble mostly on reputable platforms except there are bonuses from new casinos that i will love to check out and we play on this platforms because we trust them and If you trust a particular thing. Then you shouldn't be scared to use them and with all this been said, I think I feel comfortable sharing my kyc with my casino of choice.

I've at some point had similar  opinion with about casinos showing  us the bases and terms on which ones identity is been access and  verified  because I've read cases of casinos asking for kyc  after an attempt to withdraw money and the player's ID was rejected and money seized and I find this awkward.

[alegotardo]

Is it really just isolated to getting a massive win? because if that's the case then I must say that's a massive scam lmao. Most casinos will ask for KYC upon deposit or withdrawal, not for massive wins, the latter is just barring you from getting your money, and is thus a form of scam (to me personally) even if the KYC went through and allowed you to withdraw your bankroll, cause that's a form of delay they take in order to either recuperate losses they incurred from giving you the win, or just an outright delay to make you forget that you won something considerable.

In any case, KYC shouldn't be questioned, it's a very reliable form of verification to ensure that law enforcements can get a hold of you when shit hits the fan, and it's also a form of customer protection as a company that requires KYC is obliged to work in close relations with their respective government, if things don't go well for you, you can sue them in court and have them pay you for reparations.

I've read many reports of players who were unable to perform the KYC even though they swore that they had sent all the tests that were requested.
Obviously there is no way for me to validate the veracity of this information, as the documents are confidential and are only visible between the player and the casino.

Fortunately, all the reports I've read are related to smaller and/or unknown casinos, I don't remember reading anything related to the big casinos that we are used to seeing and playing here on bitcointalk.

For a transparent and fair process, I believe that the best thing would be for casinos to hire a third party company, with a reputation and reputable procedures, to do the KYC process for the casinos. In this way, it would bring more security to users, as the KYC would be done without taking into account the interests of the casino, but rather in maintaining the reputation of the company that performs the KYC process.