BC.GAME trying to SCAM BLATANTLY!! [SOLVED after 80 days]

[Aanuoluwatofunmi]

Scam accusation board has been full of many reports on casinos and other gambling platforms in which we keep getting them every day as they were been reported for an accusation, but what am not too sure is the reason for the creation of this thread to be orchestrated by the relaunched they are having on their signature campaign to make OP ressurected this accusation of a long time experience, am also sure that OP would not want to use his main account for this accusation in other not to appear unbelievable that this is coming from him.

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[BC.GAME]

Hello. Please contact our live support. They are pretty fast to respond and are available 24/7. We can't discuss individual account related issues on a public forum due to our privacy policy. Thanks.

[Dudu8811]

Hard to understand why so many users fail to keep this kind of situation under control and rather start to get demanding and partly aggressive.

[mumu68]

Hello. Please contact our live support. They are pretty fast to respond and are available 24/7. We can't discuss individual account related issues on a public forum due to our privacy policy. Thanks.

I have contacted you countless times, you never respond. It has been about 4 weeks now. Very unprofessional. Please remove the restrictions from my account and let me withdraw my money!

[shasan]

Hello. Please contact our live support. They are pretty fast to respond and are available 24/7. We can't discuss individual account related issues on a public forum due to our privacy policy. Thanks.

I have contacted you countless times, you never respond. It has been about 4 weeks now. Very unprofessional. Please remove the restrictions from my account and let me withdraw my money!

If you are right (though I do not think so) then you should try to contact them via live chat as suggested and take screenshots as well as make a video about the conversation. Obviously, the conversation will be only from your side as they are not responding based on your post.

[Get-Paid.com]

[1.] Can we see the bets you placed. Please make the time of the bets visible.

OP, do you mind answering this please?

[mumu68]

[1.] Can we see the bets you placed. Please make the time of the bets visible.

OP, do you mind answering this please?

It was couple sports bets in major leagues, nothing special. Unfortunately BC.Game doesn't allow me to view them because of my account being put in Restricted mode so I can't show them.
Still waiting on my account to be restored access, after more than 1 month of restrictions.

[BitcoinGirl.Club]

[1.] Can we see the bets you placed. Please make the time of the bets visible.

OP, do you mind answering this please?

It was couple sports bets in major leagues, nothing special. Unfortunately BC.Game doesn't allow me to view them because of my account being put in Restricted mode so I can't show them.
Still waiting on my account to be restored access, after more than 1 month of restrictions.

When playing in a casino especially if you are a high stake player, I always suggest people to do screen recording. Anything that may go wrong against you, you can prove it with evidence. It's unfortunate that you don't have the log of the bets. Anyway, let's hope something positive will come out from your case. I see recently they have activated their marketing in Bitcointalk. They will not want to do anything that will give them a negative impression.

[Agbe]

Hello. Please contact our live support. They are pretty fast to respond and are available 24/7. We can't discuss individual account related issues on a public forum due to our privacy policy. Thanks.

Yes we understand but there are some critical issues that against you badly, you have to clear your side of the accusation so that people will not see from another angle. Op said, you customer care service is not working, but I don't know of now, if it is not still working, you have to say something for others to know that the fault is not from you but from the OP. We know that op is not telling us the full story from his side and present only your side.
Op bets slips are no where to be found and he is saying that since he no access to the side, he can't produce them as well. So that also depends on you now.

[1.] Can we see the bets you placed. Please make the time of the bets visible.

OP, do you mind answering this please?

It was couple sports bets in major leagues, nothing special. Unfortunately BC.Game doesn't allow me to view them because of my account being put in Restricted mode so I can't show them.
Still waiting on my account to be restored access, after more than 1 month of restrictions.

When playing in a casino especially if you are a high stake player, I always suggest people to do screen recording. Anything that may go wrong against you, you can prove it with evidence. It's unfortunate that you don't have the log of the bets. Anyway, let's hope something positive will come out from your case. I see recently they have activated their marketing in Bitcointalk. They will not want to do anything that will give them a negative impression.

That is it. And that would have helped a lot but they are not interested to do that but only interested not report and not why can help them easily. By now behind the scene discussion is going so let wait and see what the op will say whether they have resolved the issue or not.

[Dunamisx]

They requested KYC documents but when I go there it says "All information are submitted"  (sic) even though i DID NOT UPLOAD DOCUMENTS, I JUST STARTED FILLING MY INFORMATION AND THE NEXT TIME IT SAYS THAT! There is no option to upload my documents!

I believe you're not the only gambler on this forum that uses this gambling platforms to gamble, if you're having any kyc related issues then try meet up with the conditions attached before making complaints about them with your accusation for scam, you ain't scammed yet, you just need to go through the requirements that cause the restriction you received, try use another device to log into your account preferably computer system and see if you will be able to upload those documents.

[mumu68]

They requested KYC documents but when I go there it says "All information are submitted"  (sic) even though i DID NOT UPLOAD DOCUMENTS, I JUST STARTED FILLING MY INFORMATION AND THE NEXT TIME IT SAYS THAT! There is no option to upload my documents!

I believe you're not the only gambler on this forum that uses this gambling platforms to gamble, if you're having any kyc related issues then try meet up with the conditions attached before making complaints about them with your accusation for scam, you ain't scammed yet, you just need to go through the requirements that cause the restriction you received, try use another device to log into your account preferably computer system and see if you will be able to upload those documents.

it's now been 45 days since I am not allowed to withdraw MY DEPOSIT + MY FAIR EARNED betting profit from 2 bets in sports in major league.
How aren't they a scam? They don't even reply or give any answers on live chat.

[holydarkness]

I believe you're not the only gambler on this forum that uses this gambling platforms to gamble, if you're having any kyc related issues then try meet up with the conditions attached before making complaints about them with your accusation for scam, you ain't scammed yet, you just need to go through the requirements that cause the restriction you received, try use another device to log into your account preferably computer system and see if you will be able to upload those documents.

it's now been 45 days since I am not allowed to withdraw MY DEPOSIT + MY FAIR EARNED betting profit from 2 bets in sports in major league.
How aren't they a scam? They don't even reply or give any answers on live chat.

Do you mind to upload a screenshot of your most recent attempt to reach their live support as per their representative's suggestion, for our --and your-- future reference and proof that you've did what they asked you to but still ignored? I'll quote that image for visibility.

Meanwhile, BC's representative has not been online for a few weeks, so I don't think they're aware of the current development of this case, but it won't hurt to see the development [backed with evidences] from your side for the time being.

[BC.GAME]

Hello again. Our Live Support is available 24/7. The only time they do not respond is if a matter has already been resolved and even in those cases the result will be thoroughly explained to the player. I will personally look into this to see if there is a real issue, a miscommunication or possibly, even an error on our side. I will send my findings to mumu68 in DM and he or she can choose to share it here or not.

[mumu68]

Hello again. Our Live Support is available 24/7. The only time they do not respond is if a matter has already been resolved and even in those cases the result will be thoroughly explained to the player. I will personally look into this to see if there is a real issue, a miscommunication or possibly, even an error on our side. I will send my findings to mumu68 in DM and he or she can choose to share it here or not.

Messaged you my details at BC.Game so you can look at the case and solve it. I will then post updates in all the places I posted about this annoying case.

[Boiyboomers]

Hello. Please contact our live support. They are pretty fast to respond and are available 24/7. We can't discuss individual account related issues on a public forum due to our privacy policy. Thanks.

No. Your supports are damn very slow.
BC did so many maintenances lately, it caused deposit and withdraw pending.

[holydarkness]

Hello. Please contact our live support. They are pretty fast to respond and are available 24/7. We can't discuss individual account related issues on a public forum due to our privacy policy. Thanks.

No. Your supports are damn very slow.
BC did so many maintenances lately, it caused deposit and withdraw pending.

If you have issue with their platform, raise your own thread and explain things in details backed with evidences there, it'll help to solve your case better as well as people overseeing the case to follow what's going on.

For this thread, given OP reached to their representative nearly two weeeks ago and was online about last week but didn't give any update, I think they managed to get a way out of this case that both parties agreed to. OP, mumu68, it'll really be helpful for us if you can confirm this and tell us the outcome of your case.

[BC.GAME]

We have resolved your case. Please check your DM. It's up to you whether or not you update the forum with the results. Due our privacy obligations, we can not give details regarding player's accounts in a public forum.

[BC.GAME]

Hello. Please contact our live support. They are pretty fast to respond and are available 24/7. We can't discuss individual account related issues on a public forum due to our privacy policy. Thanks.

No. Your supports are damn very slow.
BC did so many maintenances lately, it caused deposit and withdraw pending.

This is a common occurrence on any platform that manages blockchain transactions and runs multiple nodes. Updates are a necessary part of this. It is not unique to our casino or any casino. Any business or platform in any industry will experience the same thing. We always give announcements and notifications well in advance that an update is coming and how long the downtime will be and exactly which chains will be affected. Then we often send out a bonus to those that were affected by it.

[Nwada001]

We have resolved your case. Please check your DM. It's up to you whether or not you update the forum with the results. Due our privacy obligations, we can not give details regarding player's accounts in a public forum.

This is really a long-standing case, as the OP was some time ago in June.
The Op was online just a few hours ago. I hope he is able to get the PM sent to him and find it within himself to update the thread, if he finds your judgment favorable to him.
Or probably the thread could be reported over to the moderator's to lock to avoid spamming on it, but that would appear to be unfair as the Op's confirmation might be needed before things could be completely wrapped up.

[BC.GAME]

We have resolved your case. Please check your DM. It's up to you whether or not you update the forum with the results. Due our privacy obligations, we can not give details regarding player's accounts in a public forum.

This is really a long-standing case, as the OP was some time ago in June.
The Op was online just a few hours ago. I hope he is able to get the PM sent to him and find it within himself to update the thread, if he finds your judgment favorable to him.
Or probably the thread could be reported over to the moderator's to lock to avoid spamming on it, but that would appear to be unfair as the Op's confirmation might be needed before things could be completely wrapped up.

This may seem like a long running case to you but you have to consider that players typically only resort to posting in forums after their issue has already been decided and they have been given an explanation by the CS, many times. Then, after spamming the support and support stops responding... then they find other avenues. So when we respond to these accusations here, they are already closed cases. Nobody ever comes here first. In this case, being a sportsbook issue, the decision was never made by BCGame. As with most sports books, there is a third-party risk management team that is very thorough and can stop players from betting across a wide array of platforms if they find a violation of ToU. The fact that this ban and freezing of funds happened externally from our company, we had to wait in queue for answers just like everyone else. Although I can't go into detail, I can say there was a clear violation of the sportsbook ToU made by the OP but after many conversations with the third-party risk management team, we decided not to comply with their decision and fixed the situation at our own expense. In the future, I hope the OP will read the terms of the sites he is using before making these types of accusations.