BC.GAME trying to SCAM BLATANTLY!! [SOLVED after 80 days]

[Learn Bitcoin]

I can say there was a clear violation of the sportsbook ToU made by the OP but after many conversations with the third-party risk management team, we decided not to comply with their decision and fixed the situation at our own expense. In the future, I hope the OP will read the terms of the sites he is using before making these types of accusations.

If there was a clear violation term of usage, there is no reason to pay players who violated the conditions. I assume you have paid this user; as you said, you guys fixed the situation at your own expense. The community cannot force you to pay someone who violates the rules. If a player does not accept the rules, he should not play on that platform.

For clarity, can you at least reveal whether this user gets paid? Sometimes accusers leave the thread silently, and the community never knows what happened. Let's say he was paid, but the thread remains unsolved. Opposite is possible as well.

[mumu68]

After 80 days and extensive KYC + lots of emails back and forth, I was allowed to withdraw all the money in the account.
Thank you BC.Game representative for doing the right thing 

[BC.GAME]

I can say there was a clear violation of the sportsbook ToU made by the OP but after many conversations with the third-party risk management team, we decided not to comply with their decision and fixed the situation at our own expense. In the future, I hope the OP will read the terms of the sites he is using before making these types of accusations.

If there was a clear violation term of usage, there is no reason to pay players who violated the conditions. I assume you have paid this user; as you said, you guys fixed the situation at your own expense. The community cannot force you to pay someone who violates the rules. If a player does not accept the rules, he should not play on that platform.

For clarity, can you at least reveal whether this user gets paid? Sometimes accusers leave the thread silently, and the community never knows what happened. Let's say he was paid, but the thread remains unsolved. Opposite is possible as well.

The violation was not of our terms and conditions. This decision was made by a third party risk management team. We ultimately decided that we don't always agree with other platforms terms of use. Since a player was affected by this through our platform, we felt it was the right thing to do. We are able to learn and change so this type of situation will not happen again.

[holydarkness]

I can say there was a clear violation of the sportsbook ToU made by the OP but after many conversations with the third-party risk management team, we decided not to comply with their decision and fixed the situation at our own expense. In the future, I hope the OP will read the terms of the sites he is using before making these types of accusations.

If there was a clear violation term of usage, there is no reason to pay players who violated the conditions. I assume you have paid this user; as you said, you guys fixed the situation at your own expense. The community cannot force you to pay someone who violates the rules. If a player does not accept the rules, he should not play on that platform.

For clarity, can you at least reveal whether this user gets paid? Sometimes accusers leave the thread silently, and the community never knows what happened. Let's say he was paid, but the thread remains unsolved. Opposite is possible as well.

The violation was not of our terms and conditions. This decision was made by a third party risk management team. We ultimately decided that we don't always agree with other platforms terms of use. Since a player was affected by this through our platform, we felt it was the right thing to do. We are able to learn and change so this type of situation will not happen again.

Wasn't the initial problem that OP raised is a KYC situation? OP tripped over a KYC trigger, which I assume --based on your explanation-- was triggered by a third party risk management team, and when he tried to submit the documents, he can't do it because there is no button to submit them?

[mumu68]

I can say there was a clear violation of the sportsbook ToU made by the OP but after many conversations with the third-party risk management team, we decided not to comply with their decision and fixed the situation at our own expense. In the future, I hope the OP will read the terms of the sites he is using before making these types of accusations.

If there was a clear violation term of usage, there is no reason to pay players who violated the conditions. I assume you have paid this user; as you said, you guys fixed the situation at your own expense. The community cannot force you to pay someone who violates the rules. If a player does not accept the rules, he should not play on that platform.

For clarity, can you at least reveal whether this user gets paid? Sometimes accusers leave the thread silently, and the community never knows what happened. Let's say he was paid, but the thread remains unsolved. Opposite is possible as well.

The violation was not of our terms and conditions. This decision was made by a third party risk management team. We ultimately decided that we don't always agree with other platforms terms of use. Since a player was affected by this through our platform, we felt it was the right thing to do. We are able to learn and change so this type of situation will not happen again.

What exactly was the "violation", winning bets? Betby is full of scummy traders, I hope you can switch your oddsprovider ASAP because it will ruin your reputation even further.

[Learn Bitcoin]

The violation was not of our terms and conditions. This decision was made by a third party risk management team. We ultimately decided that we don't always agree with other platforms terms of use. Since a player was affected by this through our platform, we felt it was the right thing to do. We are able to learn and change so this type of situation will not happen again.

Wasn't the initial problem that OP raised is a KYC situation? OP tripped over a KYC trigger, which I assume --based on your explanation-- was triggered by a third party risk management team, and when he tried to submit the documents, he can't do it because there is no button to submit them?

Exactly. I was going to ask them the same issue. The support of the Bc game never told the user if they had flagged anything. The main problem was OP was unable to submit his document, and the support was not helping him to submit his documents. If he violated any Terms of usage/conditions, it's another thing to discuss. But, when a user cannot submit his documents because there was no button to upload, it was either a glitch or BC game turned off the uploading for him.

Since the issue was solved, OP should change the thread title to Solved and lock this topic. @BC.game, I still believe bc game support has a long way to go. This is not the first time we see accusations that could have been solved through live support. You also admitted that support ignores players. They should not ignore anyone even if there are spammers.

[Eternad]

What exactly was the "violation", winning bets? Betby is full of scummy traders, I hope you can switch your oddsprovider ASAP because it will ruin your reputation even further.

You encounter 2/2 same issue on different casino that related to sportsbook. One from Bc.game and the other one is from Dexsports. You manage convince BC.game to pay you at their own expense by pressuring them using this scam accusation but I wonder how come you will experience same issue on different sportsbook if you really doesn’t violate the casino ToS.

I don’t know what you are doing behind but you have something shit going or else you will not have any issue. Your account was created just file a scam accusation to the casino that you have problem. Are you using the forum to get sympathy and pressure casino to get your way?

[www.Gambler.Casino]

Congratulations OP on the withdrawal 

[holydarkness]

What exactly was the "violation", winning bets? Betby is full of scummy traders, I hope you can switch your oddsprovider ASAP because it will ruin your reputation even further.

You encounter 2/2 same issue on different casino that related to sportsbook. One from Bc.game and the other one is from Dexsports. You manage convince BC.game to pay you at their own expense by pressuring them using this scam accusation but I wonder how come you will experience same issue on different sportsbook if you really doesn’t violate the casino ToS.

I don’t know what you are doing behind but you have something shit going or else you will not have any issue. Your account was created just file a scam accusation to the casino that you have problem. Are you using the forum to get sympathy and pressure casino to get your way?

This is actually part of the reason why I asked BC.GAME my question. I'd like to know if there's more behind this case, if we need to take OP's cases with grains of salt or if OP is one of the unluckiest person on earth. Is it true that OP's KYC is locked and why is that?

BC said that, other than a case of violation of sportsbook on the part below that I snipped, dragged cases like OP's happen when they've been repetitively given explanation by CS,

[...]
This may seem like a long running case to you but you have to consider that players typically only resort to posting in forums after their issue has already been decided and they have been given an explanation by the CS, many times. Then, after spamming the support and support stops responding... then they find other avenues. [...]

but if we give OP's explanation of the situation a benefit of doubts, then this case is actually a case of negligence from BC's side.

OP reached them to inform them that he can't do KYC as it's locked --bug or whatever-- and based on what we can conclude from the current narrative, their customer service informed him repetitively but no solution was given or made. OP's KYC is still locked. I can only assume that they require KYC as a preliminary step of sportbetting abuse, so it rather doesn't make sense if they locked OP's KYC while they tried to find a ground on OP's case.

Meanwhile, from the other side of the table, if we take weight on Dexsport's explanation on the other thread, that OP violate their TnC, it'll be a recurring theme of OP.

Thus, I'd like to ask BC.GAME --I think this question does not and will not jeopardize their security algorithm of fraud detection, so I don't see why they can't answer this-- is it true that OP's KYC page is locked, in spite of him --according to what's implied on your statement-- been trying to solve it by repetitively reaching your customer service? If so, why is that?

[mumu68]

What exactly was the "violation", winning bets? Betby is full of scummy traders, I hope you can switch your oddsprovider ASAP because it will ruin your reputation even further.

You encounter 2/2 same issue on different casino that related to sportsbook. One from Bc.game and the other one is from Dexsports. You manage convince BC.game to pay you at their own expense by pressuring them using this scam accusation but I wonder how come you will experience same issue on different sportsbook if you really doesn’t violate the casino ToS.

I don’t know what you are doing behind but you have something shit going or else you will not have any issue. Your account was created just file a scam accusation to the casino that you have problem. Are you using the forum to get sympathy and pressure casino to get your way?

Go and bet with Dexsport then and see for yourself if you will get paid if you win. Is it a crime/suspicious to bet with different crypto casinos now?