solved

[khaled0111]

@OP, unfortunately, some casinos do not like to share some data publicly on public forums. I think you understand why they can't do that.
FortuneJack's representative explained why they banned your account and, for obvious reasons, they can't tell how they did it.
No one in this forum can help you. The best you can do is to complain to an independent mediator like casinoguru and provide all your evidences. Casinos won't mind cooperating with those mediators since some sensitive data (proofs) don't have to be published publicly.

[holydarkness]

@OP, unfortunately, some casinos do not like to share some data publicly on public forums. I think you understand why they can't do that.
FortuneJack's representative explained why they banned your account and, for obvious reasons, they can't tell how they did it.
No one in this forum can help you. The best you can do is to complain to an independent mediator like casinoguru and provide all your evidences. Casinos won't mind cooperating with those mediators since some sensitive data (proofs) don't have to be published publicly.

Adding what khaled0111 said, FJ is on both CasinoGuru and AskGamblers.Though your case is on multi-acc, if your betting history is sports-related, CG will not intermediate it, so you should directly go to AG. The choice is yours.

[Deradullo]

I'm still waiting for an adequate response from Fortunejack
You don't have any ties to me with any other account. As members of this forum have already confirmed, your analysis of behavior is wrong! Given that you previously marked the same account as verified, and canceled the decision after winning, it rather indicates your unwillingness to pay than an objective assessment!
I still hope that you will come to terms with your mistake and contact me via email to forward the rest of my winnings!


I don't know what CasinoGuru and AskGamblers are. Can you describe in more detail what it is and how they can help me? I honestly don’t understand how we can somehow defend our right in court (or on well-known sites), when the conditions for registration say “that if the bookmaker wants, he can cancel any of your bets and block your balance for as long as it need” ". When I give them all my screenshots from deposits, account verification, bets, what can they do? can they get my money back? Or will it just lower the rating of Fortunejack on reputable sites?

Anyway, while I do not want to spoil the reputation of Fortunjack much, I'm waiting for their answer. If there is no answer or it will be negative then I will write a complaint on these sites too!

[Mahdirakib]

I still hope that you will come to terms with your mistake and contact me via email to forward the rest of my winnings!

Nothing will happen if you just hope to get back your winnings without taking further steps. You have to reach a mediator now, and they will take necessary steps to resolve the issue.

I don't know what CasinoGuru and AskGamblers are. Can you describe in more detail what it is and how they can help me?

AskGamblers works as a mediation center. They will request for the evidence about your account connections from the casino operator if you submit a complaint there. FortuneJack representative isn't going to share any sensitive evidence here in the forum. So, the best thing would be to submit a complaint on Askgamlers if you haven't done anything wrong. I believe FortuneJack representative will also suggest you to go through a mediator to resolve the accusation.

[holydarkness]

I'm still waiting for an adequate response from Fortunejack
You don't have any ties to me with any other account. As members of this forum have already confirmed, your analysis of behavior is wrong! Given that you previously marked the same account as verified, and canceled the decision after winning, it rather indicates your unwillingness to pay than an objective assessment!
I still hope that you will come to terms with your mistake and contact me via email to forward the rest of my winnings!

I don't know what CasinoGuru and AskGamblers are. Can you describe in more detail what it is and how they can help me? I honestly don’t understand how we can somehow defend our right in court (or on well-known sites), when the conditions for registration say “that if the bookmaker wants, he can cancel any of your bets and block your balance for as long as it need” ". When I give them all my screenshots from deposits, account verification, bets, what can they do? can they get my money back? Or will it just lower the rating of Fortunejack on reputable sites?

Anyway, while I do not want to spoil the reputation of Fortunjack much, I'm waiting for their answer. If there is no answer or it will be negative then I will write a complaint on these sites too!

Pretty much sure we're talking about "review" here and not "complaint". Looks the same, but it'll be an important point on the next part of my explanation.

Sure, you can write a negative review on AG, but they also facilitating an intermediary, an ADR is what they called, Alternative Dispute Resolution. And this is what currenty being suggested here.

Simplified, someone complained to their platform, they assigned a mediator and call the other party to give their defense and proofs, more or less like how it happened on this forum. However, one of the main difference is that due to their position of being one of the official body of ADR --and acknowledged worldwide by several entities too-- and facilitated by having their own platform, they can review evidences in a discreet manner. Having their own platform enables them to set a "post" as private. Means, critical info that casinos like FJ are reluctant to share on this forum due to the concern that every eyes can access and read it and use it for their own benefits, are protected and made available only for the involved parties on ADRs like AG. This allows casinos to share their evidences with less concern of security breach.

One thing that worth to mention though, the casino and the complainant --that's you--, as well as this forum, are in mutual agreement that the verdict made by the ADR shall be respected and seen as having a major weight.

For raising a complaint on AG, you can access it through: https://www.askgamblers.com/online-casinos/reviews/fortunejack-casino, just look for a "submit a complaint" button. Not sure if this one works universally or it is tailored differently to each case or visitor, but this one is the direct button accessed from my device

Suppose your case is not sport-related and you feel more confident with CasinoGuru, here's FJ on CG: https://casino.guru/FortuneJack-Casino-review#tab=js-tab-reputation

[Eternad]

You’ve got a point here and I smell something is really wrong here on handling your case. They complete already the KYC after the first deposit then allows you to deposit multiple times then bust your account when you are already in profit.

Do you use VPN while playing on all the day recorded on your deposit history? There’s a chance that you use an IP from known scammer then it connected to you after you use the VPN. Casino usually make an audit during withdrawal and not during deposit. But one thing I’m confused was your account is already verified so it means that they already check your account for this potential problem. Let’s wait the representative to join here @Fortunejack

Yes, I use vpn. I am sure that for the bookmaker this is already perfectly clear, because the IP address is constantly changing, which immediately indicates this. Perhaps it coincided with another user who had previously placed bets with this bookmaker. But does the coincidence of the IP address give the right to steal money?
I am sure that identity verification is also done for a reason. You agree with me? My IP address is not written in my passport, it does not belong to me and cannot be used for identification!!! I'm already silent about public Wi-Fi ...

Reading the recent reply of FJ make sense. Do you avail cashback promotion on your games because they really need to observe your pattern first before they will conclude that you are abusing this kind of bonus promotion. Security team usually check the account when they are already withdrawing since that’s the time money leaves the casino. I knew that it’s really unfair that they allow you to lose first then freeze your account after you won but you are abusing bonus so it’s sound fair to me though.

[JollyGood]

Is the OP going to take your advice? If he really feels he has a case against FortuneJack he has several ways to make a complaint and he should seriously consider his options. If he will not ask mediators to get involved to try to solve the issue to his satisfaction (and there is nothing the forum members can do for him), what exactly will he do next?

@OP, unfortunately, some casinos do not like to share some data publicly on public forums. I think you understand why they can't do that.
FortuneJack's representative explained why they banned your account and, for obvious reasons, they can't tell how they did it.
No one in this forum can help you. The best you can do is to complain to an independent mediator like casinoguru and provide all your evidences. Casinos won't mind cooperating with those mediators since some sensitive data (proofs) don't have to be published publicly.

[Deradullo]

I wrote again to FortuneJack and received an answer that they would not change their decision.
After that, I wrote to the AskGamblers site, as you advised me. Now there is a delay of 2 - 4 days for publication + I do not know how much there is a delay during the proceedings.

[AbuBhakar]

I wrote again to FortuneJack and received an answer that they would not change their decision.
After that, I wrote to the AskGamblers site, as you advised me. Now there is a delay of 2 - 4 days for publication + I do not know how much there is a delay during the proceedings.

Reading the previous discussion and statement of FJ will obviously shut down the door of possibility to recover your so called scam amount. You admit that you are using VPN that might connect you to other user. Even if your KYC is different to other user, Having a same IP is always a strong evidence for multiple account.

Choosing the Askgambler route is your only choice since you will need someone to verify your record on FJ which is not possible to disclose here. Having this kind of issue is very hard to resolve especially if they have an evidence for same IP on multiple account that do the same pattern of claiming bonus and bet the opposite side of your bet.

[JollyGood]

I wrote again to FortuneJack and received an answer that they would not change their decision.
After that, I wrote to the AskGamblers site, as you advised me. Now there is a delay of 2 - 4 days for publication + I do not know how much there is a delay during the proceedings.

Now that you have made one last attempt with FortuneJack at trying to resolve the matter and it failed, it will be interesting to see how this matter will unfold with AskGamblers because the amount involved is very small but FortuneJack are the OP believe they are in the right. The OP taking this to arbitration seems the only way to settle the matter.

Reading the previous discussion and statement of FJ will obviously shut down the door of possibility to recover your so called scam amount. You admit that you are using VPN that might connect you to other user. Even if your KYC is different to other user, Having a same IP is always a strong evidence for multiple account.

Choosing the Askgambler route is your only choice since you will need someone to verify your record on FJ which is not possible to disclose here. Having this kind of issue is very hard to resolve especially if they have an evidence for same IP on multiple account that do the same pattern of claiming bonus and bet the opposite side of your bet.

The issue of having a VPN as far as FortuneJack is concerned should be deemed as a non-issue because they clearly have no problem with it: How do Gamblers benefit from VPN

[holydarkness]

I wrote again to FortuneJack and received an answer that they would not change their decision.
After that, I wrote to the AskGamblers site, as you advised me. Now there is a delay of 2 - 4 days for publication + I do not know how much there is a delay during the proceedings.

Reading the previous discussion and statement of FJ will obviously shut down the door of possibility to recover your so called scam amount. You admit that you are using VPN that might connect you to other user. Even if your KYC is different to other user, Having a same IP is always a strong evidence for multiple account.

Choosing the Askgambler route is your only choice since you will need someone to verify your record on FJ which is not possible to disclose here. Having this kind of issue is very hard to resolve especially if they have an evidence for same IP on multiple account that do the same pattern of claiming bonus and bet the opposite side of your bet.

It is a bit rusty and collecting dust at the back of my mind, but there was a case escalated to an ADR in the past --I couldn't recall which ADR and what case against which platform-- where the mediator agreed that the same IP address doesn't necessarily proof a strong evidence of multi acc. On that case, though, it is not due to utilizing VPN, the user used mobile data which IP address is dynamic, changing every time they turned their mobile data on and off, so at one point a similarity of IP between two different person in their country bound to happen.

I wrote again to FortuneJack and received an answer that they would not change their decision.
After that, I wrote to the AskGamblers site, as you advised me. Now there is a delay of 2 - 4 days for publication + I do not know how much there is a delay during the proceedings.

The duration of the proceedings are completely depends on how quick each other respond to the queries asked by the mediator and the time needed by the mediator on analyzing the evidences provided. So, in a way, it depends on all of the parties and all the factors involved.

[LEVSKI7]

Of course, from a legal point of view, it is not forbidden to have many accounts from one IP. Of course, these people can play the same bets.