Impossible KYC Requirements - Stake.com - Withholding $6000 USD

[TheGreatPython]

already knew since months that stake.com was pure shit when i heard they ask for proof of income.. none of their fkn business. just dont bet on this site.. plain and simple

It's definitely not something they do for fun or they like to do, it's probably one of the requirements of the AML laws that they need to comply with. If they don't confirm the source of income of their gamblers, that would make it suspicious for the gamblers and there might be potential money launderers authorities can't accept that so they force these rules on the casinos that are regulated so that there is no money laundering in the casinos.

And, I don't think they ask for your proof of income at level 1 KYC verification but they ask for it for the highest level of KYC which mostly occurs because you either want to make a big deposit or withdrawal, or they might find some of your activities unusual and suspicious, that is when the highest level of KYC verification is triggered.

[CreepyUncleJoe]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

[ImThour]

I am sure Stake team will surely help you out as they are very trusted and part of this forum since the early days. People like Stunna and MICRO will surely help you out with this. The support team do need to understand that Driving License or Identity Card is more than enough to get a user KYCed. Asking for Passport and other documents is really stupid, please do not do this to your customers. These sort of forum threads do hinder the status of the company doesn't matter how big it or trusted it is. Do not play with your customer's funds.

[xLays]

I am sure Stake team will surely help you out as they are very trusted and part of this forum since the early days. People like Stunna and MICRO will surely help you out with this. The support team do need to understand that Driving License or Identity Card is more than enough to get a user KYCed. Asking for Passport and other documents is really stupid, please do not do this to your customers. These sort of forum threads do hinder the status of the company doesn't matter how big it or trusted it is. Do not play with your customer's funds.

It's been two weeks since this thread started and until now no one from Stake support or any representative has shown up here only those who participate in their signature campaign. However, we don't know what's happening behind the scenes as both parties may be working on resolving this issue without the OP providing updates.

I'm sure that if other websites did this, their accounts here on Bitcointalk would now have a negative trust rating.

[GxSTxV]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

Well I’m not defending the casinos here or have any relationship with any casino, I’m also a gambler but the reason of asking only people who win for their documents seems a bit logically since it’s annoying for gamblers first to verify their account before even trying to gamble and withdraw. Asking for documents is to avoid age restrictions and money laundering so if you don’t withdraw means everything is normal in both cases.

Nevertheless this story between the OP and Stake is very similar to many previous and numerous cases where a casino tries to push the gambler to stop providing documents and take his wins in a very shady way. I don’t see any logic in asking more than what the OP already gave them to verify the account.

[Hamphser]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

Casinos are regulated or under the rule of government on which it would be understandable that they would really be abiding on what are the rules and terms which government imposed to them and we know
that government doesnt really like on getting blinded about huge money that circulates around this industry specially on gambling which it does generate tons of money. For a certain individual who do make
out such deposit and able to hit up some jackpots or big money then this is where that security verification would kick in- trying to ask out your documentations and other similar things as long it would be giving out that info and most like it would be for taxation matter or would really be something that connects out their personal intent on not to pay up their users.

Since we are talking about Stake which they had been on this market for years now then its impossible that they wont really be paying up someone.There are similar issues like this in the
past though but it turns out the complainant is the one who do able to violate something.

[Youngkhngdiddy]

Hello,

I have been holding off on posting this as it's likely, if there were a chance I would get paid. It's not happening after i go public but after 3+ months of jumping through never-ending KYC hoops its obvious to me that Stake.com have decided not to pay me under the guise of KYC and i want to warn people out there that if you play there, even if you are verfied to keep your balance low. Limit your exposure. Or just play somewhere else.

Drivers License Back and front
Me holding drivers license
Passport back and front
Me holding

My problem is, in 2023 who gets physical proof of payment? But luckily in thailand, i can get phsyical receipts if i change my online account back to physical. I could collate the physical bills and receipts over the next three months however my bills and receipts will be in thai, the electricity company will not give you a phsycial receipt or bill in english and stake wont accept thai. Ive offered to pay for translation. Not accepted. I offered to meet someone in a thailand office and they said.

Am i being unreasonable here? To be clear, they will not let me withdraw my money out. Maybe i deserve to lose 6k USD on a legitimate account because i vpned while working overseas? Can someone with a clearer head here suggest what my next steps should

This issue seem like a joke but it's not funny cause I could imagine the stress they're making you go through just to get your hard earned money out of their app, we all know how difficult it is most time to predict and win games, coming out  with strategic ideas in picking out the best odds suitable for winning, then after that the company would want to frustrate you when trying to claim your winnings, it's very unfair, like I can't even imagine going through that stress for over 3months, left for me I would had give up, but come to think of it $6k Is not a little cash to forfeit to a gambling site that's happy to watch you loose your money for there own gains.

 I find it very unfair that they'll require for such number of documents including a gas bill and make you go through 4 levels of verification something that should had been done upon registration, these Tos are not customer friendly and they should look into these else they'll end up losing a lot of customers and a rival competitor could take advantage upon seeing this unfair act, all those numerous requests from them are unnecessary and your drivers license and original stamped government documents is enough for them to acknowledge your proof of ownership, well it's a good thing you did to air out instead of dieing in silence because you might find solutions here and members of the forum using that particular site would also learn from your mistake, anyways sorry for the stress you're going through and i wish you goodluck in resolving this issue.

[Plaguedeath]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

It happens in everything, casino is a business, so definitely they don't want to lose. Similar like centralized exchange where they might froze your funds when you want to withdraw huge amount of money.

I'm sure that if other websites did this, their accounts here on Bitcointalk would now have a negative trust rating.

Correct, people are scared because Stake is a long trusted casino, when they make a mistake, people will not really believe because they're get vouched to favor on Stake side than the gambler. If Stake representative comes and pointed out if @OP use VPN is a huge mistake and it's their right to confiscate the gambler's funds, people will say Stake is right.

[Mr. Magkaisa]

I am sure Stake team will surely help you out as they are very trusted and part of this forum since the early days. People like Stunna and MICRO will surely help you out with this. The support team do need to understand that Driving License or Identity Card is more than enough to get a user KYCed. Asking for Passport and other documents is really stupid, please do not do this to your customers. These sort of forum threads do hinder the status of the company doesn't matter how big it or trusted it is. Do not play with your customer's funds.

         -  That's right, I hope that the stakes platform can resolve this immediately so that the few years that they have protected their reputation will not be wasted and only be destroyed by such an issue. It's been over a week since this issue was posted in this thread section. And currently I don't seem to have seen a problem solver for this issue, has it been solved?

Also, the Driver's license is a valid document coming from the government, and I agree that if another valid ID is asked for, it will be questionable for me, because it seems that what a casino does like this is out of the question. doing to their gamblers.

[Odusko]

Recently stake behavior have not been favorable to the players and the way their terms of service are constantly updated with trickier rules that only favor the casino, where there decide what happens how, and when, this has become a bad operational manner that stake need to look into, the stake has a large community base users and with that, the only compensation to the customers for the loyalty is fair judgment and user-friendly operation.

[FatFork]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

Yeah, it's quite amusing how casinos suddenly become very concerned about your identity, and all those formalities, but only when you start winning. On the other hand, you could lose millions, and they wouldn't bat an eye or ask for a single document. Quite a double standard, isn't it? Of course, we can understand that they are businesses after all, and profit is their primary goal. So, they will do everything in their power to safeguard their financial interests and maximize their profit. However, what's truly unfortunate is that regulators permit such practices. Yet, considering they have a stake in the profits as well, we shouldn't be overly surprised.

[SamReomo]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

Yeah, it's quite amusing how casinos suddenly become very concerned about your identity, and all those formalities, but only when you start winning. On the other hand, you could lose millions, and they wouldn't bat an eye or ask for a single document. Quite a double standard, isn't it? Of course, we can understand that they are businesses after all, and profit is their primary goal. So, they will do everything in their power to safeguard their financial interests and maximize their profit. However, what's truly unfortunate is that regulators permit such practices. Yet, considering they have a stake in the profits as well, we shouldn't be overly surprised.

They are doing such thing to maximize their profits because when someone losses the whole money goes into the account of the casino and when someone win the money has to be withdrawn from the account of the casino. The casinos which are working with a fair model would never ask for KYC for small amounts, but if the earning is high is amount then the casinos ask for KYC and other documents.

Their main aim is to safeguard their platform against those gamblers who might be the luckiest people on the planet and I believe that's why they mainly ask for KYC to know the people playing behind the scenes. They have been running this business model for a long time now, and they will continue doing it for even more time. I'm quite sure that team Stake will solve this issue very soon and they wont compromise their reputation for $6000 because that's not a huge amount for them.

[arwin100]

Recently stake behavior have not been favorable to the players and the way their terms of service are constantly updated with trickier rules that only favor the casino, where there decide what happens how, and when, this has become a bad operational manner that stake need to look into, the stake has a large community base users and with that, the only compensation to the customers for the loyalty is fair judgment and user-friendly operation.

If people doesn't like their latest behavior due to their updates didn't favor to their user maybe they should voice out their sentiments and post it on their thread. For sure Stake management would listen about what their community members suggest or discuss since they might lose loyal supporters if they don't listen to other sides. Stake management need to see if they are bit strict on their implementation since if there's many accusation posted regarding Kyc issues or any related to that then maybe this might create huge trouble to their operation.

[Yogee]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

Would you prefer that they require you to submit documents before you actually play any game? You have to keep in mind that it's the users who don't like casinos to ask for upfront KYC verification or investigate our source of funds upon deposit. We want to be as private as much as possible so it's understandable that they only review our gaming patterns and do security checks during withdrawals.

[Ever-young]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

This is as a result of them wanting to reduce the amount of winning they pay out their customers. This is why I always say that most of this online casinos bind their rules in the way that it could suit them and even when you try to be on the line immediately you make some legit winning which they don't want to pay, that's when they will start looking for excuses that might make them not to pay you on delay the withdrawal for sometimes which makes most people out of inpatient use all the fund and wager for games which they might end up losing and the money all returned back to them.

[Fivestar4everMVP]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

Well, as unfortunate as it seems or is, this is the reality and what we see today on every casino, and not just stake, although if you ask them, they did tell you some of measures are put in place to prevent the bad eggs from using the casino as a tool to launder money, or fund trafficking - what ever the reason be, genuine or not, the fact remains that innocent gamblers are greatly affected, and sometime in some rare cases, it puts the innocent gamblers at a high risk of losing money..

Knowing this, I personally always advice gamblers to play in small amount of money, if he or she knows there are certain type of document he or she can't provide when asked to, play in minimal amounts across different reputable casinos if you must.

[Coin_trader]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

This is as a result of them wanting to reduce the amount of winning they pay out their customers. This is why I always say that most of this online casinos bind their rules in the way that it could suit them and even when you try to be on the line immediately you make some legit winning which they don't want to pay, that's when they will start looking for excuses that might make them not to pay you on delay the withdrawal for sometimes which makes most people out of inpatient use all the fund and wager for games which they might end up losing and the money all returned back to them.

You are talking about some random not reputable casino because a reputable casino will never use ToS just to reduce the amount of winning of their customers since they a lot of customers that can contribute to their profit. Trust is what makes online casino popular among players, I doubt that established casino will risk losing that just to save some money from customers profit.

The multiple issue about casino problem on ToS probably what many people think like you posted. But people don’t realized that most of the players that facing this kind of problem has a special cases which potentially violated the casino ToS. There’s a lot of whales on the casino that is not complaining while only few experience this kind of situation with problematic condition on their account.

[Viscore]

Knowing this, I personally always advice gamblers to play in small amount of money, if he or she knows there are certain type of document he or she can't provide when asked to, play in minimal amounts across different reputable casinos if you must.

With the availability of numerous gambling sites offering similar games, it's relatively easy to diversify your funds. This approach can help prevent a single site from requiring a KYC verification due to significant winnings. If you consider yourself a serious gambler, having accounts on 5 to 10 gambling sites could be sufficient to spread your bets and mitigate the risk of encountering such requirements.

[topbitcoin]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

Well, as unfortunate as it seems or is, this is the reality and what we see today on every casino, and not just stake, although if you ask them, they did tell you some of measures are put in place to prevent the bad eggs from using the casino as a tool to launder money, or fund trafficking - what ever the reason be, genuine or not, the fact remains that innocent gamblers are greatly affected, and sometime in some rare cases, it puts the innocent gamblers at a high risk of losing money..

Knowing this, I personally always advice gamblers to play in small amount of money, if he or she knows there are certain type of document he or she can't provide when asked to, play in minimal amounts across different reputable casinos if you must.

We know that is the problem, why is KYC needed to anticipate some fraud that is done intentionally to commit money laundering, we have agreed on that, and indeed other users are very affected by this policy, which has become a loss for many customers who do gambling with the intention of wanting to maintain their identity, in the anonymity they expect.
I think what the OP has is there are other indicators that the platform can't run its withdrawals, because he using a Vpn might be an indicator of why the process is so complicated.
And yes the best option to guard against this kind of situation is to deposit and withdraw with the amount that is below the minimum, so it doesn't end up complicated like this.

[Fivestar4everMVP]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

Well, as unfortunate as it seems or is, this is the reality and what we see today on every casino, and not just stake, although if you ask them, they did tell you some of measures are put in place to prevent the bad eggs from using the casino as a tool to launder money, or fund trafficking - what ever the reason be, genuine or not, the fact remains that innocent gamblers are greatly affected, and sometime in some rare cases, it puts the innocent gamblers at a high risk of losing money..

Knowing this, I personally always advice gamblers to play in small amount of money, if he or she knows there are certain type of document he or she can't provide when asked to, play in minimal amounts across different reputable casinos if you must.

We know that is the problem, why is KYC needed to anticipate some fraud that is done intentionally to commit money laundering, we have agreed on that, and indeed other users are very affected by this policy, which has become a loss for many customers who do gambling with the intention of wanting to maintain their identity, in the anonymity they expect.
I think what the OP has is there are other indicators that the platform can't run its withdrawals, because he using a Vpn might be an indicator of why the process is so complicated.
And yes the best option to guard against this kind of situation is to deposit and withdraw with the amount that is below the minimum, so it doesn't end up complicated like this.

Yeah, you are right about the ops case, though that wasn't really what I was talking about, ops case has been discussed and I have several comments on that, ops case is a case of using VPN when the casino in question banned users from accessing the site through VPN, so this is a case of breaking the rules of the casino..

But then, my reply was particularly in response to what creepyunclejoe said about casino not asking for any form of verification when losing, but turn around to ask for verification when you have won and wants to withdraw.