Impossible KYC Requirements - Stake.com - Withholding $6000 USD

[Willowbitcoin]

Hello,

I have been holding off on posting this as it's likely, if there were a chance I would get paid. It's not happening after i go public but after 3+ months of jumping through never-ending KYC hoops its obvious to me that Stake.com have decided not to pay me under the guise of KYC and i want to warn people out there that if you play there, even if you are verfied to keep your balance low. Limit your exposure. Or just play somewhere else.

I am a Thai national currently travelling abroad on a working holiday which i assume is what initially triggered the Level 3 / 4 kyc request.
Thats ok, the account is legit, made in thailand. Thailand is my primary residence and i still reside at the premesis that is on my drivers license. All good right? I will just provide them with the information.

I was already level 1/2 verified but they asked for and i sent them.

Drivers License Back and front
Me holding drivers license
Passport back and front
Me holding passport.

Now the fun begins. Level 3 verification.

I send in
Me - official thai housing document. Stamped by thai government. Showing i live at this address. not approved.
Stake - They ask for a bill.
Me - Send in Gas bill
Stake - ask for a bill and proof of payment
Me - Send in Gas bill and bank statement showing the transfer
Stake - Ask for a bill less than a month old
Me - I wait a month for a new bill to come in and send this along with another bank statement showing payment.
Stake - Not accepted. Ask again for a bill less than a month old
Me - Starting to get worried.... Go back and forth many times with chat. They cant (or wont) tell me whats wrong
Me - Send in a different bill. physical electricity bill and physical proof of payment (this is written in thai)
Stake - Not accepted. They dont tell me why but i assume its because its in thai.
Me - I transfer my electricity account to an online account so i can give them new bills and payments in english
Me - Send in a new digital bill and digital proof of payment in english ( It even has a QR code on it )
Stake -

Now they are asking for THREE months of phsycial bills and physical payment receipts, not digital, Signitures? ( signitures on what and from who??? ) and also stamp Stamp from who ?

My problem is, in 2023 who gets physical proof of payment? But luckily in thailand, i can get phsyical receipts if i change my online account back to physical. I could collate the physical bills and receipts over the next three months however my bills and receipts will be in thai, the electricity company will not give you a phsycial receipt or bill in english and stake wont accept thai. Ive offered to pay for translation. Not accepted. I offered to meet someone in a thailand office and they said this. Which is ironic.



During all this they have also reset my level 2 verification and asked for a photo of my holding papers four seperate times. Which i have also supplied every time and i am now level 2 verified again.

I have never withdrawn from my account, I was not bonus whoring and i was not hitting bad lines.

Am i being unreasonable here? To be clear, they will not let me withdraw my money out. Maybe i deserve to lose 6k USD on a legitimate account because i vpned while working overseas? Can someone with a clearer head here suggest what my next steps should be.

I cant imagine how level 4 proof of payment is going to go when i show them wages from overseas ( which i sent back to thailand every week ) Which i can show proof for as well.

I have pm'd stunna a couple of weeks ago and to be fair, i see he hasnt logged into the board since i pm'd him. Maybe he can help and if he does, I will be equally embarrassed and grateful.

Frat Version :- Stake.com is withholding 6000 USD from me. Hiding behind impossible KYC requirements for internationals.

[1715349973]

1715349973

[1715349973]

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[Don Pedro Dinero]

The bill thing seems like a bad joke or that they are trying to pull your leg. Why the hell do they need more than one physical bill in 2023 when they already have the other documents? On top of that they want them in English.I don't have physical bills, for example, if I had to provide them I would have to print the fucking pdf, so I'd better send it to them and let them print it.

We'll have to see what they say about this case, but I also think this has set off alarm bells:

I am a Thai national currently travelling abroad on a working holiday which i assume is what initially triggered the Level 3 / 4 kyc request.
Thats ok, the account is legit, made in thailand. Thailand is my primary residence and i still reside at the premesis that is on my drivers license. All good right? I will just provide them with the information.

<...>

Maybe i deserve to lose 6k USD on a legitimate account because i vpned while working overseas?

[avikz]

Doesn't look good, to be honest! The driver's license and passport should be more than enough. In majority of the countries, a passport is considered the highest level of verification because it usually requires police verification before you can become eligible to get a passport. At least that's the case in my country. Also, your background is checked to find out if you ever had any criminal cases against you or not. So Stake should have paid you on that verification. Also it's just 6k, not a million so I really do not get the bill thing they are seeking from you.

If you have all documented proof, open a thread here,

https://bitcointalk.org/index.php?board=83.0

Let someone from Stake admin team reply to you.

[kingvirtus09]

Based on the story in my observation, they are not doing well to accommodate you in passing your kyc to them. The only passport and Driver's license that you have when you sent the photo are very valid compared to the bills that you submitted to them.
That's a bit annoying and worrying if there is a large balance on their casino platform. It seems like they didn't want to allow money to be withdrawn from their platform. But when you make a deposit, it's okay with them. I have a feeling that what I see is not good.

[mindrust]

It is a sad thing to see stake.com joining the KYC-weaponizers’ club. If everything happened just like you described them, then stake.com should back off and pay your money. If they have anything to say against you, they should say it here so we all will know why you ain’t getting paid. Otherwise this is not looking good for stake.com. I recommended this casino to many users in the past and I want to do it again in the future. Fix this stake.com!

[bbc.reporter]

It is a sad thing to see stake.com joining the KYC-weaponizers’ club. If everything happened just like you described them, the stake.com should back off and pay your money. If they have anything to say against you, they should say here so we all will know why you ain’t getting paid. Otherwise this is not looking good for stake.com. I recommended this casino to many users in the past and I want to do it again in the future. Fix this stake.com!

We should also listen to stake.com's side of the accusation. They are one of the largest casinos and sportsbooks in the cryptospace that also sponsors famous MMA fighters. Why would they hurt their own reputation only for $6000?

What is head scratching here is they are asking for physical receipts of bill payments. Similar to
Willowbitcoin's argument, only very few people do this in 2023.

@Willowbitcoin. It might be better to ask someone from Stake's security department to check into your problem. The people you sometimes speak with in live support are agents working for a call center.

[Kakmakr]

I think your VPN usage has triggered their "red flag" matrix and this is complicating the issue with your KYC verification. They will look much deeper now, than with other people doing the same level 3 and 4 verification.

It is strange that a large casino like Stake are so strict on a small withdrawal of $6000 ...but I think the language thing might also delay the process. (They might not have someone that can read Taiwanese or they outsource this to an external business)

[Mr. Magkaisa]

        -  At this point, Stakes can break down and take a lot of damage if they don't pay attention to it. It's like stakes support is making an alibi for not approving the complainant's account. And it's very annoying that you give the necessary requirements and then after giving them something new will be asked of you.

It's good that you try to go to their official thread section, maybe you can be properly taken care of there regarding your concern OP. Then it looks like the balance of your total assets, if I'm not mistaken, is around 6000$, right?

[Gozie51]

I see you have posted in the stake thread here https://bitcointalk.org/index.php?topic=2072589.0. I think that will be the right place to draw more attention to the challenges that you have narrated here. I checked stunna is not signed in after June 7th, maybe you can drop pm for him and be patient. Someone could take it up for you there .

[davis196]

We all know those horror stories about crypto casinos going back and forth and finding ridiculous excuses to block withdrawals and accounts.
Unfortunately this is the ugly side of the gambling industry and we the players have to find a way around.
Leaving big amounts of crypto in a gambling account is a big mistake, if you ask me.
My question is how the hell did you accumulate 6000 USD in your account? Was it via one big win, or you just kept wining multiple times without withdrawing? I'm pretty sure that Stake wouldn't create any problems with a 60USD withdrawal. Why didn't you withdraw your winnings at smaller amounts instead of accumulating a big amount in your account?

[Wapfika]

The bill thing seems like a bad joke or that they are trying to pull your leg. Why the hell do they need more than one physical bill in 2023 when they already have the other documents? On top of that they want them in English.I don't have physical bills, for example, if I had to provide them I would have to print the fucking pdf, so I'd better send it to them and let them print it.

Well, It’s a standard procedure for bills to be within 3 months for address verification to make sure that OP still lives on that same address. I don’t find anything wrong about this if he really still on that place. I’m not defending Stake but it’s a standard requirements for address verification to make sure that it’s still valid.

There’s other KYC that you the most updated bills just to verify address verification. What I’m intrigued on this case is why OP needs to verify on that level while he only have 6K on his account. That’s not reasonable for that kind of bankroll so I believe he done something fishy that trigger Stake security to be this kind of strict with their requirements.

[piebeyb]

$6k is actually a small value for Stake as they are a big casino it would not be possible to steal it from a user for any reason, I am sure your problem can be resolved in their ANN thread as it looks like you have also PMed Stunna as well made this post in a new thread here's a post on the Stake thread, I hope your problem can be resolved well because the problem of $ 6k is too little to damage the big name Stake on this forum because they are a trusted casino.

I will continue to monitor the progress of this case, my advice is that you need to be a little patient in this matter until the Stake team really provides a solution to your problem without having to ask for KYC which is so complicated as billing in English that you can't do it. I hope Stunna replies to your PM soon and make sure to post as often as possible on the ANN Stake thread. 

[Bitinity]

I'm pretty sure that Stake wouldn't create any problems with a 60USD withdrawal. Why didn't you withdraw your winnings at smaller amounts instead of accumulating a big amount in your account?

I believe it has nothing to do with the amount of his withdrawal. $6000USD is not that big and there are some users in this forum that I know who withdraw bigger amount than him without any issue in Stake. The user I'm referring to is not even a verified user, but he could withdraw thousands of dollar easily. The main question here should be, what is the main reason for Stake to ask him to do level 3/4 verification while he is level 2 verified already. I would prefer to wait for an official answer from Stake, so it can be a lesson to learn for other players.

[Solosanz]

They must pay the accommodation and transportation for you if they demand physical identity.

I just don't understand why they're demand physical identity when their project is serve for online, I would say it's better for them to have a video call with you during your worktime, if they're really don't trust your digital bill proof.

After all you can't beat the casino because they reserve the right to ask any KYC as they want.

[Fivestar4everMVP]

They must pay the accommodation and transportation for you if they demand physical identity.

I just don't understand why they're demand physical identity when their project is serve for online, I would say it's better for them to have a video call with you during your worktime, if they're really don't trust your digital bill proof.

After all you can't beat the casino because they reserve the right to ask any KYC as they want.

You are making a mistake about the physical identity stuff, op said he was asked to send a physical bill instead of a digital version, not actually physical identity verification, if it was about physical identification, op already asked if they have an office in Thailand, which stake customer service said they can't disclose such information to him.
I think the argument is that, op can only access a physical bill in Thai language, but stake is asking him to submit a physical bill that is written in English, signed and stamped.

This issue arose from op using a VPN to access his stake account when he was overseas, if the entire story is as op has narrated it, I will personally implore stake to please temper justice with mercy, $6k is not very much money to warrant putting one under such pressure, they should please consider and accept the document op has provided for this level 3/4 verification and let this issue slide in peace.

[FatFork]

To be honest, this situation doesn't look good. Without diving into the specific case or what they suspect about your account, these KYC requirements seem ridiculous in 2023. I'm worried that if I were in a similar situation, I wouldn't be able to prove my place of residence either. All my utility bills are digital, and I handle all payments online. I don't have any physical copies of the bills (except when I print them myself), no tangible proof of payment, no signatures, or stamps... Basically, I'd be screwed if I had to provide that kind of proof.

I'm eager to see how Stake will respond to this as well.

[mak013]

If i understand right, the problem of 3 months is that the OP waited 3 times for a month each and every time sent a old bill. So they asked KYC from the beginning. I don`t know is it possible to get new bill that is less than 1 month old, but 3 times the OP didn`t do the Stake asked.
PS. I`ve got KYC with video verification several months ago. It was long and had strange questions as for me. And about a year ago i need another KYC and they asked bill, but i don`t remember how old it was. Everything was ok first time.

[klidex]

Actually I didn't think that your problem would be this complicated but are there any triggers that are more pressing to have to send level 3 KYC like you said using a VPN?
And I also want to ask if you are originally from Thailand because looking at your post history, you are not from Thailand.

[xLays]

Actually I didn't think that your problem would be this complicated but are there any triggers that are more pressing to have to send level 3 KYC like you said using a VPN?
And I also want to ask if you are originally from Thailand because looking at your post history, you are not from Thailand.

Probably using VPN. One of my friends has the same problem as you (OP), but with a different gambling site (https://www.pnxbet.io/). He is from the Philippines but is currently traveling abroad, such as Singapore which is not allowed on PNXBet. They asked for the same thing which Stake asked you, which is the KYC requirements in order to be able to withdraw funds from the site. It's difficult, but it is the only way to withdraw the funds. (That might be in TOS of Stake that we didn't read).

And after providing the KYC requirement by my friend, they immediately sent the funds to my friend.

Just give the Stake what they want and Stake give what you want.

[Mahdirakib]

Me - Send in a different bill. physical electricity bill and physical proof of payment (this is written in thai)
Stake - Not accepted. They dont tell me why but i assume its because its in thai.

Stake has worried KYC system. A small number of crypto casinos have such unusual and strict KYC policy. Have you checked the requirements of address verification at Stake?

Your proof of address document must meet the following requirements:

• Please upload an original photo or a PDF file of the documents, screenshots will not be accepted
• All documents must be issued within the last 6 months and need to be in Latin international format
• Shows your full name and address
• Shows the name of issuing entity and date of issue
• The whole sheet of paper is visible in the photo

The documents need to be in 'Latin international format'. Check this article to know about the supported documents: Acceptable documents for proof of address

BTW, you can send a message to 'MICRO'. He is a part of Stake casino team and visited the forum on the 22nd June for the last time.

[Coin_trader]

Actually I didn't think that your problem would be this complicated but are there any triggers that are more pressing to have to send level 3 KYC like you said using a VPN?
And I also want to ask if you are originally from Thailand because looking at your post history, you are not from Thailand.

Probably using VPN. One of my friends has the same problem as you (OP), but with a different gambling site (https://www.pnxbet.io/). He is from the Philippines but is currently traveling abroad, such as Singapore which is not allowed on PNXBet. They asked for the same thing which Stake asked you, which is the KYC requirements in order to be able to withdraw funds from the site. It's difficult, but it is the only way to withdraw the funds. (That might be in TOS of Stake that we didn't read).

And after providing the KYC requirement by my friend, they immediately sent the funds to my friend.

Just give the Stake what they want and Stake give what you want.

This true. OP probably making this hard because of his situation but a normal user will definitely don’t have problem completing those documents since we have bills regularly if we really live on that specified address.

To be honest, His case is really frustrating since Stake keeps requiring him a higher of level KYC after he finish the current level which is unusual for a normal casino player to experience. Most of the time, Casino will only require this kind of harsh requirements if they find OP is doing some shady stuff. Worst part on this case is Stake still freeze his account after finishing all the KYC verification since they already have the decision on OP case before he finish the KYC.

@OP will you care to post what’s the reason behind this KYC instead of posting a one-sided narration about Stake strict requirements? What is the reason for all this mess?

[Doan9269]

Snipped

OP i will not be saying this because am a user of stake or because am one of their participants, but if you can take a look closely to the conditions attached, you will discover that they have provided you with two alternative options to use in other to evade this experience for them to be able to process your transaction, anwer either of the two questions asked through the chat response appearing on your dashboard or complete the registration requirements for KYC, this is very simple to achieve if you can give the required information and then they take it up to do your own request and get it approved.

[AHOYBRAUSE]

Snipped

OP i will not be saying this because am a user of stake or because am one of their participants, but if you can take a look closely to the conditions attached, you will discover that they have provided you with two alternative options to use in other to evade this experience for them to be able to process your transaction, anwer either of the two questions asked through the chat response appearing on your dashboard or complete the registration requirements for KYC, this is very simple to achieve if you can give the required information and then they take it up to do your own request and get it approved.

What are you even talking about man? 2 questions? What does that even mean?

OP provided PLENTY of documents (according to him) and they still require the next one, and the next one, and the next one.
Obviously you didn't even read what OP wrote. He sent the required information several times and they always came up with something new.

You stake campaign members really are all the same, many replies without anything to say. Looking at your post history I can see you do that a lot. Well, it's all about the campaign money I guess. 

[BitcoinPanther]

Actually I didn't think that your problem would be this complicated but are there any triggers that are more pressing to have to send level 3 KYC like you said using a VPN?
And I also want to ask if you are originally from Thailand because looking at your post history, you are not from Thailand.

Probably using VPN. One of my friends has the same problem as you (OP), but with a different gambling site (https://www.pnxbet.io/). He is from the Philippines but is currently traveling abroad, such as Singapore which is not allowed on PNXBet. They asked for the same thing which Stake asked you, which is the KYC requirements in order to be able to withdraw funds from the site. It's difficult, but it is the only way to withdraw the funds. (That might be in TOS of Stake that we didn't read).

And after providing the KYC requirement by my friend, they immediately sent the funds to my friend.

Just give the Stake what they want and Stake give what you want.

@OP is already lvl 2 verified and @OP already gave them the documents they need but stake don't accept them because they are written in Thai, probably they don't understand and can't verify the validity of the document.  @OP even send the digital version (in English probably) but they also don't accept them.  It looks like, with the condition given to @OP, the fund in his account is good as lost.

[Alphie12]

Snipped

OP i will not be saying this because am a user of stake or because am one of their participants, but if you can take a look closely to the conditions attached, you will discover that they have provided you with two alternative options to use in other to evade this experience for them to be able to process your transaction, anwer either of the two questions asked through the chat response appearing on your dashboard or complete the registration requirements for KYC, this is very simple to achieve if you can give the required information and then they take it up to do your own request and get it approved.

What are you even talking about man? 2 questions? What does that even mean?

OP provided PLENTY of documents (according to him) and they still require the next one, and the next one, and the next one.
Obviously you didn't even read what OP wrote. He sent the required information several times and they always came up with something new.

You stake campaign members really are all the same, many replies without anything to say. Looking at your post history I can see you do that a lot. Well, it's all about the campaign money I guess. 

That happens alot. The protectors do come to their defense without even knowing anything about the case. Stake is normally a fair book but there have been a few cases that have been questionable and this one is wrong.

Hello,

I have been holding off on posting this as it's likely, if there were a chance I would get paid. It's not happening after i go public but after 3+ months of jumping through never-ending KYC hoops its obvious to me that Stake.com have decided not to pay me under the guise of KYC and i want to warn people out there that if you play there, even if you are verfied to keep your balance low. Limit your exposure. Or just play somewhere else.

I am a Thai national currently travelling abroad on a working holiday which i assume is what initially triggered the Level 3 / 4 kyc request.
Thats ok, the account is legit, made in thailand. Thailand is my primary residence and i still reside at the premesis that is on my drivers license. All good right? I will just provide them with the information.

I was already level 1/2 verified but they asked for and i sent them.

Drivers License Back and front
Me holding drivers license
Passport back and front
Me holding passport.

Now the fun begins. Level 3 verification.

I send in
Me - official thai housing document. Stamped by thai government. Showing i live at this address. not approved.
Stake - They ask for a bill.
Me - Send in Gas bill
Stake - ask for a bill and proof of payment
Me - Send in Gas bill and bank statement showing the transfer
Stake - Ask for a bill less than a month old
Me - I wait a month for a new bill to come in and send this along with another bank statement showing payment.
Stake - Not accepted. Ask again for a bill less than a month old
Me - Starting to get worried.... Go back and forth many times with chat. They cant (or wont) tell me whats wrong
Me - Send in a different bill. physical electricity bill and physical proof of payment (this is written in thai)
Stake - Not accepted. They dont tell me why but i assume its because its in thai.
Me - I transfer my electricity account to an online account so i can give them new bills and payments in english
Me - Send in a new digital bill and digital proof of payment in english ( It even has a QR code on it )
Stake -

Now they are asking for THREE months of phsycial bills and physical payment receipts, not digital, Signitures? ( signitures on what and from who??? ) and also stamp Stamp from who ?

My problem is, in 2023 who gets physical proof of payment? But luckily in thailand, i can get phsyical receipts if i change my online account back to physical. I could collate the physical bills and receipts over the next three months however my bills and receipts will be in thai, the electricity company will not give you a phsycial receipt or bill in english and stake wont accept thai. Ive offered to pay for translation. Not accepted. I offered to meet someone in a thailand office and they said this. Which is ironic.



During all this they have also reset my level 2 verification and asked for a photo of my holding papers four seperate times. Which i have also supplied every time and i am now level 2 verified again.

I have never withdrawn from my account, I was not bonus whoring and i was not hitting bad lines.

Am i being unreasonable here? To be clear, they will not let me withdraw my money out. Maybe i deserve to lose 6k USD on a legitimate account because i vpned while working overseas? Can someone with a clearer head here suggest what my next steps should be.

I cant imagine how level 4 proof of payment is going to go when i show them wages from overseas ( which i sent back to thailand every week ) Which i can show proof for as well.

I have pm'd stunna a couple of weeks ago and to be fair, i see he hasnt logged into the board since i pm'd him. Maybe he can help and if he does, I will be equally embarrassed and grateful.

Frat Version :- Stake.com is withholding 6000 USD from me. Hiding behind impossible KYC requirements for internationals.

This is awful. Next they'll want you to draw blood. People have to stop protecting the large books by saying that wouldn't cheat someone for $6,000. If you aren't paid it's thievery.

[FatFork]

OP i will not be saying this because am a user of stake or because am one of their participants, but if you can take a look closely to the conditions attached, you will discover that they have provided you with two alternative options to use in other to evade this experience for them to be able to process your transaction, anwer either of the two questions asked through the chat response appearing on your dashboard or complete the registration requirements for KYC, this is very simple to achieve if you can give the required information and then they take it up to do your own request and get it approved.

Just a quick question, did you even bother reading what the OP wrote? Seriously, how can you say that it's "very easy to achieve" when you clearly have no idea what he's talking about? And what two questions are you even talking about?

Don't get me wrong, I'm not saying the OP is right or wrong in this particular case. We don't have all the information, and it would be best to hear both sides of the story, including the casino's perspective. But what really ticks me off is your lazy and generic response, as if you didn't even bother to read what the OP provided to Stake for his KYC verification. Show some damn consideration, will you? Don't just spew out useless posts to meet some weekly quota.

[Merit.s]

This is very annoying that stake of all casino has withheld for funds all in the name of KYC. I don't expect this from them because the are bigger than 6kusd. You have shown proof of all documents required from you and why are they coming up with physical electricity bills. The passport that you presented to the is enough to verification why are they making you to pass all these stress in vain. I hope it is not what I think,ask them the reason why they are putting you through all these KYC stress just for you to have access to your own funds that you deposited on your own.

[Wiwo]

With the information you supplied it's enough to get your KYC verification done on stake, what I think maybe the problem is in the format you are uploading your documents and I recommend you to read through the article prescribed by the support response and follow every format steps outline there.

I am sure with the right application and procedure the documents at your disposal should get your account verified,  stake used to have the most friendly KYC process and users can withdraw multiple times and amounts without being asked to verify their accounts.

[Johnyz]

This is very annoying that stake of all casino has withheld for funds all in the name of KYC. I don't expect this from them because the are bigger than 6kusd. You have shown proof of all documents required from you and why are they coming up with physical electricity bills. The passport that you presented to the is enough to verification why are they making you to pass all these stress in vain. I hope it is not what I think,ask them the reason why they are putting you through all these KYC stress just for you to have access to your own funds that you deposited on your own.

KYC requirement can be stressful like this, I'm wondering if the Stake support knows how you easily pay your bills online which does not need any signature or stamp at all. How can you do that three months back. The support should ask for alternative documents instead of forcing the player to provide such impossible requirements. Though this is not that big money but I think Stake make a suspicion about the OP's account, there should be other way to prove the source of money.

[goaldigger]

I don’t know if this is the standard but something is wrong with that support handler, I mean why do you need to ask for a physical proof of payment if the user paid their bills online? And this is too much for the KYC requirements after OP follow their instructions, its like a never ending requirements. Hope the Stake team can have a solution on this one, i know they can ask for the documents but make it realistic.

[Ulven]

We all know those horror stories about crypto casinos going back and forth and finding ridiculous excuses to block withdrawals and accounts.
Unfortunately this is the ugly side of the gambling industry and we the players have to find a way around.
Leaving big amounts of crypto in a gambling account is a big mistake, if you ask me.
My question is how the hell did you accumulate 6000 USD in your account? Was it via one big win, or you just kept wining multiple times without withdrawing? I'm pretty sure that Stake wouldn't create any problems with a 60USD withdrawal. Why didn't you withdraw your winnings at smaller amounts instead of accumulating a big amount in your account?

You're right that there have been instances where some crypto casinos have engaged in unfair practices, including blocking withdrawals and accounts. It's essential for players to exercise caution and take necessary precautions when engaging in online gambling.
I believe that casinos like Stake should be able to resolve such issues quickly without going back and forth with excuses. In order to maintain their reputation, honestly, a sum of six thousand dollars is not a significant amount, and it should be within the casino's ability to resolve the problem promptly.

[o48o]

Doesn't look good, to be honest! The driver's license and passport should be more than enough. In majority of the countries, a passport is considered the highest level of verification because it usually requires police verification before you can become eligible to get a passport.
-cut-

Sure but for example in our country we don't have our address in any ID, and if OP didn't have an address in ID, they need to confirm it, especially if OP has used VPN, placing OP to other country. I am not sure what's going on here but bouncing back and forth in a bill loop sounds odd to say the least, but at least OP isn't getting blocked and he/she wants to solve the issue politely. So i hope OP gets his/her issue solved. Maybe there is just some human error and this need to be solved by the right admin.

[Cantsay]

Snipped

OP i will not be saying this because am a user of stake or because am one of their participants, but if you can take a look closely to the conditions attached, you will discover that they have provided you with two alternative options to use in other to evade this experience for them to be able to process your transaction, anwer either of the two questions asked through the chat response appearing on your dashboard or complete the registration requirements for KYC, this is very simple to achieve if you can give the required information and then they take it up to do your own request and get it approved.

It is the same thing as saying give a blind man a stick and let him insert it into a hole, If indeed you took your time to read through the Op's post you'll see that stake is just pulling his legs to see if he would give up on the money because I don't see why they would keep asking him to bring more document and when he finally got it right they changed the requirement from one month to three months that ridiculous.

I haven't played on stake for a long time and the only thing I can see here that would have complicated his issue was the fact that he used a VPN but yet after submitting his entire document they should have unblocked his account.
I have gone through the entire thread to see if any of stakes representative has replied here to address the issue but it seems like none has gotten here yet, let's just wait and see the excuses that they will present as to why his account verification has not been accepted.

[goldkingcoiner]

Perhaps there is a good reason behind the extremely thorough KYC? What if OP had his identity stolen and it was used to take out loans or something and now his ID document is red flagged?

I do not think that Stake would care to smear their own reputation over a measly 6k usd when they make that much every minute. So lets not turn this into a witch hunt and wait for a response. It is a very large, and well known casino website. I doubt they are trying to scam you. If they are being extra careful with your verification then I can only assume that they have a very good reason to do so.

Is there perhaps something that OP has left out of the story, I wonder? Perhaps something he missed or forgot?

[qwertyup23]

Based on the story in my observation, they are not doing well to accommodate you in passing your kyc to them. The only passport and Driver's license that you have when you sent the photo are very valid compared to the bills that you submitted to them.
That's a bit annoying and worrying if there is a large balance on their casino platform. It seems like they didn't want to allow money to be withdrawn from their platform. But when you make a deposit, it's okay with them. I have a feeling that what I see is not good.

Man, the KYC documents that Stake had been asking is far more stringent that those of the KYC documents which my local exchange asked for me. These are just ridiculous- good thing there is a representative of stake here in this forum that may help you with your case.

Regarding the extra documents that are being asked, I find it very intrusive to ask for such magnitude of evidence. The fact that you also complied with all the requests that they asked speaks on how you are compliant with all the requests. This should imply that you are indeed a legitimate customer of their services.

Again, this is not looking good for a reputable casino to somehow create an endless loop and cycle for requesting such documents. I would definitely exercise all the means of help, including messaging all the representatives in this forum to look on your case.

[Alphie12]

Stake is looking for a way not to pay and they know they can do it since people keep saying that Stake isn't going to steal for $6,000. Many are still backing Stake despite all the evidence.

[Becassine]

What a nightmare! I didn't even know you needed all this stuff for an online casino. To combat money laundering, I suppose? How much is the minimum? If you bet 10 and win 1000, do you still have to make a kyc?

[Nrcewker]

I see you have posted in the stake thread here https://bitcointalk.org/index.php?topic=2072589.0. I think that will be the right place to draw more attention to the challenges that you have narrated here. I checked stunna is not signed in after June 7th, maybe you can drop pm for him and be patient. Someone could take it up for you there .

Yes posting on their thread will surely help you to grab additional attention. The reason for blocking the withdrawal will be solid I guess. Yes they won’t hamper their reputation for 6000 USD, so either it’s a problem from OP side, or their might be some miscommunication I am assuming. The change of location and IP is the main problem I am guessing for which the stake team are double verifying this issue. This is often done to prevent money laundering, so let’s see what stake team does next.

[Alphie12]

I see you have posted in the stake thread here https://bitcointalk.org/index.php?topic=2072589.0. I think that will be the right place to draw more attention to the challenges that you have narrated here. I checked stunna is not signed in after June 7th, maybe you can drop pm for him and be patient. Someone could take it up for you there .

snip   This is often done to prevent money laundering, so let’s see what stake team does next.

So is Stake going to turn him in for money laundering $6,000? This is why you try to stay away from KYC. People keep telling the OP to wait when 3 months is way to long. When a book holds your money for three months and wants this type of intrusive information, it's time to get a little scared with why and how they are going to use this.

[UmerIdrees]

I am a Thai national currently travelling abroad on a working holiday which i assume is what initially triggered the Level 3 / 4 kyc request.
Thats ok, the account is legit, made in thailand. Thailand is my primary residence and i still reside at the premesis that is on my drivers license. All good right? I will just provide them with the information.

Probably this might be the problem as you have made the Stake.com account in Thai and now since you are using it aboard, your IP must have changed and stake noticed it. Also, since you never cash out in your own country and now trying to cash out aboard. Maybe Stake will take time to verify things and help you in withdrawal.

I have never withdrawn from my account,

Now they are asking for THREE months of phsycial bills and physical payment receipts, not digital, Signitures? ( signitures on what and from who??? ) and also stamp Stamp from who ?

In my country, if I pay the electricity bill in the bank, the bank officer stamps the bill and also put a signature on the bill when paid. So they are asking for the same stamp and signature. If you pay the bills online, there is a disclaimer that online paid bills do not require a stamp/signature. You may tell and show them.

[Willowbitcoin]

Hello,

I appreciate the support and interest in this topic. These posts rarely have a happy ending, so I don't expect one here, but I feel better having posted it. So that's worth something in itself.

I will now answer any specific questions people have posted

[Willowbitcoin]

My question is how the hell did you accumulate 6000 USD in your account? Was it via one big win, or you just kept wining multiple times without withdrawing? I'm pretty sure that Stake wouldn't create any problems with a 60USD withdrawal. Why didn't you withdraw your winnings at smaller amounts instead of accumulating a big amount in your account?

It is a legitimate account so I was more worried about account sustainability and getting limited rather than having my balance "stolen".  I never considered it a possibility.  The annoying this is, I had plenty of opportunities to withdraw as that figure represents a grind over time from a $750 deposit to $6000 ( helped by bitcoin appreciation )

[Willowbitcoin]

Snipped

OP i will not be saying this because am a user of stake or because am one of their participants, but if you can take a look closely to the conditions attached, you will discover that they have provided you with two alternative options to use in other to evade this experience for them to be able to process your transaction, anwer either of the two questions asked through the chat response appearing on your dashboard or complete the registration requirements for KYC, this is very simple to achieve if you can give the required information and then they take it up to do your own request and get it approved.

What are you even talking about man? 2 questions? What does that even mean?

OP provided PLENTY of documents (according to him) and they still require the next one, and the next one, and the next one.
Obviously you didn't even read what OP wrote. He sent the required information several times and they always came up with something new.

You stake campaign members really are all the same, many replies without anything to say. Looking at your post history I can see you do that a lot. Well, it's all about the campaign money I guess. 

This made me laugh in real life as it closely resembles the back and forth Ive had with some stake chat operatives.

[3kpk3]

This looks bad for Stake frankly speaking since op has submitted a decent amount of evidence to prove his case while they haven't even replied yet though their team isn't really active in this forum as others have suggested.

This is just one example as to why KYC truly sucks. $6000 isn't really such a huge amount which makes this entire case even weirder.

[piebeyb]

Stake is looking for a way not to pay and they know they can do it since people keep saying that Stake isn't going to steal for $6,000. Many are still backing Stake despite all the evidence.

If you have ever played on Stake you will not talk like this, many people have bet more than $ 6k, even almost all withdrawal processes of more than $ 6k are also processed even to finance campaigns on this forum are also processed, everything is processed well if there are no irregularities or errors maybe there won't be a problem like this, so let this problem be resolved properly and the OP's account won't be banned either.

At least know the problem better so you don't think too much that everyone supports Stake. if indeed Stake commits fraud there may have been many cases, especially since Stake is the biggest and most trusted site in this forum, so it's best to find out first and read what the OP's real problem is, I think this problem can be solved, it's just that it takes patience to solve it. 

[Findingnemo]

Hello,

I appreciate the support and interest in this topic. These posts rarely have a happy ending, so I don't expect one here, but I feel better having posted it. So that's worth something in itself.

I will now answer any specific questions people have posted

I will mention @Stunna here so he can tell what is actually wrong with your verification process.

It seems like language is a barrier but casino already received enough documents needed for the approval and if they still reject it then they should also give sn answer why they haven't accepted it.

Stake is not really going to scam $6K cause it's pretty small amount considering their standard in the cryptocurrency community.

Let's see is there any progress but you also can update about the issue in their Ann.

[bitbollo]

as already mentioned by other users, I don't think this is the real risk (lost 6000 USD).
If I remember correctly KYC checks are managed directly by stake or by a third party?
In any case, I'm probably only seeing some misunderstandings and it's only a matter of time (and some clarification) that this issue can be fixed.

it would also nice if someone from your country has passed tier 3/4 KYC (maybe it should be asked directly in stake forum...)

[AbuBhakar]

as already mentioned by other users, I don't think this is the real risk (lost 6000 USD).
If I remember correctly KYC checks are managed directly by stake or by a third party?
In any case, I'm probably only seeing some misunderstandings and it's only a matter of time (and some clarification) that this issue can be fixed.

it would also nice if someone from your country has passed tier 3/4 KYC (maybe it should be asked directly in stake forum...)

I never done KYC on Stake but the KYC method shown by the OP looks like done by Stake itself since all the documents required is directly sent to Stake team via email or the live from OP while a 3rd party KYC usually redirect you on a KYC portal and submit the documents without further discussion.

it would also nice if someone from your country has passed tier 3/4 KYC (maybe it should be asked directly in stake forum...)

Agreed with this suggestion. This case is very sensitive and most of the user here only knew general knowledge about Stake.

[SamReomo]

Stake is looking for a way not to pay and they know they can do it since people keep saying that Stake isn't going to steal for $6,000. Many are still backing Stake despite all the evidence.

If you have ever played on Stake you will not talk like this, many people have bet more than $ 6k, even almost all withdrawal processes of more than $ 6k are also processed even to finance campaigns on this forum are also processed, everything is processed well if there are no irregularities or errors maybe there won't be a problem like this, so let this problem be resolved properly and the OP's account won't be banned either.

At least know the problem better so you don't think too much that everyone supports Stake. if indeed Stake commits fraud there may have been many cases, especially since Stake is the biggest and most trusted site in this forum, so it's best to find out first and read what the OP's real problem is, I think this problem can be solved, it's just that it takes patience to solve it. 

Whatever you said is true about Stake, but the OP is also right in his place. As he simply sent them his driving license and other KYC requirements but still the Stake team is holding the money of the OP. The Stake team should reduce their KYC requirements because many gamblers could face bad times with such long lasting procedures. The OP has been waiting for 3 long months and he is still not able to withdraw his money. We should wait for a response from Stake team because only they know that what's going on with the OP. The problem could be because of the usage of VPN, but still that isn't confirmed yet. I'm quite sure that Stake team will resolve the issue very soon, and the OP will be able to withdraw his money without any issues.

[wiss19]

This is actually the first time I'm hearing something like this about Stake.com, I've never heard anyone saying that they are not paying them or not accepting their KYC documents for some reason because they are the number one casino and sportsbook out there and no one can ever expect something like this happening, I'm pretty sure that a lot of people will be surprised reading about this case since you do sound fair in this situation.

I think you should wait for a representative of Stake.com to respond to the issue in this thread, or maybe open a scam accusation thread if they don't do so I believe they are not willing to scam you but there might just be some reason behind all this and that's why they are unable to verify everything. Let's hope for the best.

[Wiwo]

This looks bad for Stake frankly speaking since op has submitted a decent amount of evidence to prove his case while they haven't even replied yet though their team isn't really active in this forum as others have suggested.

This is just one example of why KYC truly sucks. $6000 isn't really such a huge amount which makes this entire case even weirder.

I guess we will have to wait for the outcome of the various submission and the stake representative and just as advised before,  ops need to read the article supplied by the support to get the right format for the submission of the KYC documents since there is also a possibility of that being the reason why the KYC process has not record success yet.

And Next time ops withdrawal in an amount below 5k in any casino where he has no KYC verification because most casinos have that limit for no kyc withdrawal benchmarks and any amount above that,  it will trigger the kyc against the customers just like in this case.

[paid2]

What a nightmare! I didn't even know you needed all this stuff for an online casino. To combat money laundering, I suppose? How much is the minimum? If you bet 10 and win 1000, do you still have to make a kyc?

Yes, these are AML Compliance measures, and measures to combat the "financing of terrorism" in general.
In general, you also have minimum wages, and you can't withdraw money immediately after a deposit. Often, for online casinos, you need to have gambled between 15% and 30% of your deposit for your withdrawal to be accepted without concern.

KYC depends more on the regulators (ANJ in France - as you are French, but it could be BGC in Belgium for example, no matter), and the laws they apply. A casino regulated in the Cayman Islands will not have the same KYC / POA / EDD policy as one regulated in the UK. Unregulated casinos sometimes ask for documents too, on a case-by-case basis.

As regulators and local laws become increasingly complex to avoid, and the penalties incurred are very heavy for casinos that don't comply, it doesn't surprise me that we've seen a general tightening of these measures in recent years.

[BitcoinGirl.Club]

Am i being unreasonable here? To be clear, they will not let me withdraw my money out. Maybe i deserve to lose 6k USD on a legitimate account because i vpned while working overseas? Can someone with a clearer head here suggest what my next steps should be.

Have you used VPN and what is their terms about VPN?

Why would they hurt their own reputation only for $6000?

Too much to lose for $6k considering where Stake.com is now.

I will now answer any specific questions people have posted

You don't need to make more than one post before any new post is posted by someone. You can always edit a post and update the text to answer anyone.

I remember last time when Stake ANN thread has error in the images, I PMed Stunna and it was updated very fast. I will PM Stunna about this thread and request to have a look. Hopefully we will find out what exactly happen and see a good ending.

[Slow death]

My question is how the hell did you accumulate 6000 USD in your account? Was it via one big win, or you just kept wining multiple times without withdrawing? I'm pretty sure that Stake wouldn't create any problems with a 60USD withdrawal. Why didn't you withdraw your winnings at smaller amounts instead of accumulating a big amount in your account?

It is a legitimate account so I was more worried about account sustainability and getting limited rather than having my balance "stolen".  I never considered it a possibility.  The annoying this is, I had plenty of opportunities to withdraw as that figure represents a grind over time from a $750 deposit to $6000 ( helped by bitcoin appreciation )

I see that your case is very complex and that there are already people who are rushing to accuse the casino, they are judging things using feelings and hate. but that aside, you said you're 3 months into this whole problem, but you didn't post the 3 month discussion you're having with support, you just posted small snippets of the discussion which might suggest you're just showing your side of the story and not the whole story. I suggest you post every dialog you had with support so we can all see and understand what's really going on.

another thing is that you are not telling this whole story well from the beginning, you say that you are traveling and that they are vacation trips, so you are traveling and suddenly the casino sent you an email to do kyc, why didn't you start by posting a photo that first email the casino sent you? then you can start sending photos of the conversations you've had with support until today. what I understand is that the documents you are delivering are not accepted at the casino, you may need to send a tv or internet provider bill that has your address in thailand, so that it serves as proof of residence but it needs to be a document ( payment invoice that has been paid within the last 3 months)

you can look in the thai section here on the forum who use stake and ask them what documents they delivered to make kyc, stake has many customers and surely they must be comparing the documents you delivered with the documents from other people in thailand and they are not seeing the corresponding documents and that is why they keep failing your documents. this is the only assumption I can make of this case

[Martingaleboy]

My question is how the hell did you accumulate 6000 USD in your account? Was it via one big win, or you just kept wining multiple times without withdrawing? I'm pretty sure that Stake wouldn't create any problems with a 60USD withdrawal. Why didn't you withdraw your winnings at smaller amounts instead of accumulating a big amount in your account?

It is a legitimate account so I was more worried about account sustainability and getting limited rather than having my balance "stolen".  I never considered it a possibility.  The annoying this is, I had plenty of opportunities to withdraw as that figure represents a grind over time from a $750 deposit to $6000 ( helped by bitcoin appreciation )

I see that your case is very complex and that there are already people who are rushing to accuse the casino, they are judging things using feelings and hate. but that aside, you said you're 3 months into this whole problem, but you didn't post the 3 month discussion you're having with support, you just posted small snippets of the discussion which might suggest you're just showing your side of the story and not the whole story. I suggest you post every dialog you had with support so we can all see and understand what's really going on.

another thing is that you are not telling this whole story well from the beginning, you say that you are traveling and that they are vacation trips, so you are traveling and suddenly the casino sent you an email to do kyc, why didn't you start by posting a photo that first email the casino sent you? then you can start sending photos of the conversations you've had with support until today. what I understand is that the documents you are delivering are not accepted at the casino, you may need to send a tv or internet provider bill that has your address in thailand, so that it serves as proof of residence but it needs to be a document ( payment invoice that has been paid within the last 3 months)

you can look in the thai section here on the forum who use stake and ask them what documents they delivered to make kyc, stake has many customers and surely they must be comparing the documents you delivered with the documents from other people in thailand and they are not seeing the corresponding documents and that is why they keep failing your documents. this is the only assumption I can make of this case

Your answerbis so obvious and predictable.   Ofcourse what would you say whole you wearing a Stake sibature and getting paid by them. You will not be neutral.
 Even if he posted 12 months of convesation you will come and say to him post from pc not mobile or you will bring the you are multi accounts or using von blablabla.

Have some shame buddy.  

[Wiwo]

Your answerbis so obvious and predictable.   Ofcourse what would you say whole you wearing a Stake sibature and getting paid by them. You will not be neutral.
 Even if he posted 12 months of convesation you will come and say to him post from pc not mobile or you will bring the you are multi accounts or using von blablabla.

Have some shame buddy.  

Take it easy on the ops bra ,  I don't think wearing a signature should become a basic not to make fair contribution in this regards and if you look closely to the ops case,  what the member Slow death stated may be right because this kind of situation,  the complainant will need to provide sufficient information and evidences that will aid the fastening the resolution of the case.

The statement from Slow Death may sound harsh to you but he stated the obvious truth and what is untenable not only with a Stake but any other casino that has a similar case against them.

[Alphie12]

What a nightmare! I didn't even know you needed all this stuff for an online casino. To combat money laundering, I suppose? How much is the minimum? If you bet 10 and win 1000, do you still have to make a kyc?

Yes, these are AML Compliance measures, and measures to combat the "financing of terrorism" in general.
In general, you also have minimum wages, and you can't withdraw money immediately after a deposit. Often, for online casinos, you need to have gambled between 15% and 30% of your deposit for your withdrawal to be accepted without concern.

KYC depends more on the regulators (ANJ in France - as you are French, but it could be BGC in Belgium for example, no matter), and the laws they apply. A casino regulated in the Cayman Islands will not have the same KYC / POA / EDD policy as one regulated in the UK. Unregulated casinos sometimes ask for documents too, on a case-by-case basis.

As regulators and local laws become increasingly complex to avoid, and the penalties incurred are very heavy for casinos that don't comply, it doesn't surprise me that we've seen a general tightening of these measures in recent years.

An internal audit takes one week, two at most. What external parties is Stake sharing the information with is one problem. Holding his money 3 months is the other.

[Casdinyard]

$6k is actually a small value for Stake as they are a big casino it would not be possible to steal it from a user for any reason, I am sure your problem can be resolved in their ANN thread as it looks like you have also PMed Stunna as well made this post in a new thread here's a post on the Stake thread, I hope your problem can be resolved well because the problem of $ 6k is too little to damage the big name Stake on this forum because they are a trusted casino.

I will continue to monitor the progress of this case, my advice is that you need to be a little patient in this matter until the Stake team really provides a solution to your problem without having to ask for KYC which is so complicated as billing in English that you can't do it. I hope Stunna replies to your PM soon and make sure to post as often as possible on the ANN Stake thread. 

Money is money, regardless of how "big" an establishment is. Plus it's not about the money itself but the fact that stake is allegedly making things hard for the customer with all these proof of verification that he needs, plus all of it is piling up too, imagine getting asked for a billing statement one time and then next you find out it was not approved and now they are asking for more, I can sense the frustration on OP's end.

I'm an avid fan of stake and I think this is not something that OP took lightly to post, I believe stunna needs to reply on this to provide proper resolution as clearly the customer service available at stake isn't helping that much. As a supporter of stake and someone who's wearing their badge in a signature campaign I think it's only fair that I provide the voice of reason here too, and not downplay Stake or OP's troubles, regardless of how big or small the money is.

Again, it's not about the money, it's about the principles that Stake upholds to its customers.

[Alphie12]

$6k is actually a small value for Stake as they are a big casino it would not be possible to steal it from a user for any reason, I am sure your problem can be resolved in their ANN thread as it looks like you have also PMed Stunna as well made this post in a new thread here's a post on the Stake thread, I hope your problem can be resolved well because the problem of $ 6k is too little to damage the big name Stake on this forum because they are a trusted casino.

I will continue to monitor the progress of this case, my advice is that you need to be a little patient in this matter until the Stake team really provides a solution to your problem without having to ask for KYC which is so complicated as billing in English that you can't do it. I hope Stunna replies to your PM soon and make sure to post as often as possible on the ANN Stake thread.  

Money is money, regardless of how "big" an establishment is. Plus it's not about the money itself but the fact that stake is allegedly making things hard for the customer with all these proof of verification that he needs, plus all of it is piling up too, imagine getting asked for a billing statement one time and then next you find out it was not approved and now they are asking for more, I can sense the frustration on OP's end.

I'm an avid fan of stake and I think this is not something that OP took lightly to post, I believe stunna needs to reply on this to provide proper resolution as clearly the customer service available at stake isn't helping that much. As a supporter of stake and someone who's wearing their badge in a signature campaign I think it's only fair that I provide the voice of reason here too, and not downplay Stake or OP's troubles, regardless of how big or small the money is.

Again, it's not about the money, it's about the principles that Stake upholds to its customers.

$6,000 may be a lot to the OP. Maybe he needs that money now. No one should take this lightly. I withdraw money when I need it.

[OgNasty]

This situation is indeed concerning. I think any online casino is likely to run into these sort of issues and it’s why people should never keep more money than is needed on any service. It’s an extremely unfortunate situation but if everything is legit as you say, I’m sure you will eventually get your money. Jumping through hoops sucks, but I don’t think Stake needs your $6K.

[Saint-loup]

What a nightmare! I didn't even know you needed all this stuff for an online casino. To combat money laundering, I suppose? How much is the minimum? If you bet 10 and win 1000, do you still have to make a kyc?

Yes, these are AML Compliance measures, and measures to combat the "financing of terrorism" in general.
In general, you also have minimum wages, and you can't withdraw money immediately after a deposit. Often, for online casinos, you need to have gambled between 15% and 30% of your deposit for your withdrawal to be accepted without concern.

KYC depends more on the regulators (ANJ in France - as you are French, but it could be BGC in Belgium for example, no matter), and the laws they apply. A casino regulated in the Cayman Islands will not have the same KYC / POA / EDD policy as one regulated in the UK. Unregulated casinos sometimes ask for documents too, on a case-by-case basis.

As regulators and local laws become increasingly complex to avoid, and the penalties incurred are very heavy for casinos that don't comply, it doesn't surprise me that we've seen a general tightening of these measures in recent years.

When a casino asks for endless KYC it's rarely(never actually) because of AML compliance measures. If they had concerns about that, they would have asked him to complete KYC once he had deposited his funds, not when he wants to withdraw them.
Weirdly we never see them asking KYC++ to losers, they never need more documents to take our money when we lose...  
Sadly Willowbitcoin seems to be a winner, and has been flagged as good bettor(sport bettor I guess), so they will find the most ridiculous excuses to avoid paying him.

It is a legitimate account so I was more worried about account sustainability and getting limited rather than having my balance "stolen".  I never considered it a possibility.  The annoying this is, I had plenty of opportunities to withdraw as that figure represents a grind over time from a $750 deposit to $6000 ( helped by bitcoin appreciation )

[LEVSKI7]

That's right. And now they're harassing him and having fun. Maybe he's a smart bettor, and that annoys them a lot.

[Martingaleboy]

What a nightmare! I didn't even know you needed all this stuff for an online casino. To combat money laundering, I suppose? How much is the minimum? If you bet 10 and win 1000, do you still have to make a kyc?

Yes, these are AML Compliance measures, and measures to combat the "financing of terrorism" in general.
In general, you also have minimum wages, and you can't withdraw money immediately after a deposit. Often, for online casinos, you need to have gambled between 15% and 30% of your deposit for your withdrawal to be accepted without concern.

KYC depends more on the regulators (ANJ in France - as you are French, but it could be BGC in Belgium for example, no matter), and the laws they apply. A casino regulated in the Cayman Islands will not have the same KYC / POA / EDD policy as one regulated in the UK. Unregulated casinos sometimes ask for documents too, on a case-by-case basis.

As regulators and local laws become increasingly complex to avoid, and the penalties incurred are very heavy for casinos that don't comply, it doesn't surprise me that we've seen a general tightening of these measures in recent years.

When a casino asks for endless KYC it's rarely(never actually) because of AML compliance measures. If they had concerned about that, they would have asked him to complete KYC once he had deposited his funds, not when he wants to withdraw them.
Weirdly we never see them asking KYC++ to losers, they never need more documents to take our money when we lose...  
Sadly Willowbitcoin seems to be a winner, and has been flagged as good bettor(sport bettor I guess), so they will find the most ridiculous excuses to not pay him.

It is a legitimate account so I was more worried about account sustainability and getting limited rather than having my balance "stolen".  I never considered it a possibility.  The annoying this is, I had plenty of opportunities to withdraw as that figure represents a grind over time from a $750 deposit to $6000 ( helped by bitcoin appreciation )

Im sure the OP bet on sports and he was a winner. .. Actually i dont think it has anything to do with AML.   i noticed when someone bet on spoelrts large amounts or won large amounts in sports then they start a lot of KYC things. I dont know what nature of deal a casino or stake specially habe with the sports odds provider probably its a revenue share deal so this KYC comes from the sports provider same as Rollbit a lot of issue with Rollbit banning custumers and most  of that customers bet on sports and winners . it makes me believe its the sports odd provider who flag the accounts.
While some guys who bet on inhouse games rarely get a KYC triggered.  Same as in Primedice its also owned by Stake but they never required any KYC even for large amounts  and its also a curacao regulated.  So you guys stop talking about AML.

[Rating Place]

What a nightmare! I didn't even know you needed all this stuff for an online casino. To combat money laundering, I suppose? How much is the minimum? If you bet 10 and win 1000, do you still have to make a kyc?

Yes, these are AML Compliance measures, and measures to combat the "financing of terrorism" in general.
In general, you also have minimum wages, and you can't withdraw money immediately after a deposit. Often, for online casinos, you need to have gambled between 15% and 30% of your deposit for your withdrawal to be accepted without concern.

KYC depends more on the regulators (ANJ in France - as you are French, but it could be BGC in Belgium for example, no matter), and the laws they apply. A casino regulated in the Cayman Islands will not have the same KYC / POA / EDD policy as one regulated in the UK. Unregulated casinos sometimes ask for documents too, on a case-by-case basis.

As regulators and local laws become increasingly complex to avoid, and the penalties incurred are very heavy for casinos that don't comply, it doesn't surprise me that we've seen a general tightening of these measures in recent years.

When a casino asks for endless KYC it's rarely(never actually) because of AML compliance measures. If they had concerned about that, they would have asked him to complete KYC once he had deposited his funds, not when he wants to withdraw them.
Weirdly we never see them asking KYC++ to losers, they never need more documents to take our money when we lose...  
Sadly Willowbitcoin seems to be a winner, and has been flagged as good bettor(sport bettor I guess), so they will find the most ridiculous excuses to not pay him.

It is a legitimate account so I was more worried about account sustainability and getting limited rather than having my balance "stolen".  I never considered it a possibility.  The annoying this is, I had plenty of opportunities to withdraw as that figure represents a grind over time from a $750 deposit to $6000 ( helped by bitcoin appreciation )

Im sure the OP bet on sports and he was a winner. .. Actually i dont think it has anything to do with AML.   i noticed when someone bet on spoelrts large amounts or won large amounts in sports then they start a lot of KYC things. I dont know what nature of deal a casino or stake specially habe with the sports odds provider probably its a revenue share deal so this KYC comes from the sports provider same as Rollbit a lot of issue with Rollbit banning custumers and most  of that customers bet on sports and winners . it makes me believe its the sports odd provider who flag the accounts.
While some guys who bet on inhouse games rarely get a KYC triggered.  Same as in Primedice its also owned by Stake but they never required any KYC even for large amounts  and its also a curacao regulated.  So you guys stop talking about AML.

This is a very sharp post. I don't think this case has to do with AML.

[bbc.reporter]

What a nightmare! I didn't even know you needed all this stuff for an online casino. To combat money laundering, I suppose? How much is the minimum? If you bet 10 and win 1000, do you still have to make a kyc?

Yes, these are AML Compliance measures, and measures to combat the "financing of terrorism" in general.
In general, you also have minimum wages, and you can't withdraw money immediately after a deposit. Often, for online casinos, you need to have gambled between 15% and 30% of your deposit for your withdrawal to be accepted without concern.

KYC depends more on the regulators (ANJ in France - as you are French, but it could be BGC in Belgium for example, no matter), and the laws they apply. A casino regulated in the Cayman Islands will not have the same KYC / POA / EDD policy as one regulated in the UK. Unregulated casinos sometimes ask for documents too, on a case-by-case basis.

As regulators and local laws become increasingly complex to avoid, and the penalties incurred are very heavy for casinos that don't comply, it doesn't surprise me that we've seen a general tightening of these measures in recent years.

When a casino asks for endless KYC it's rarely(never actually) because of AML compliance measures. If they had concerned about that, they would have asked him to complete KYC once he had deposited his funds, not when he wants to withdraw them.
Weirdly we never see them asking KYC++ to losers, they never need more documents to take our money when we lose...  
Sadly Willowbitcoin seems to be a winner, and has been flagged as good bettor(sport bettor I guess), so they will find the most ridiculous excuses to not pay him.

It is a legitimate account so I was more worried about account sustainability and getting limited rather than having my balance "stolen".  I never considered it a possibility.  The annoying this is, I had plenty of opportunities to withdraw as that figure represents a grind over time from a $750 deposit to $6000 ( helped by bitcoin appreciation )

Im sure the OP bet on sports and he was a winner. .. Actually i dont think it has anything to do with AML.   i noticed when someone bet on spoelrts large amounts or won large amounts in sports then they start a lot of KYC things. I dont know what nature of deal a casino or stake specially habe with the sports odds provider probably its a revenue share deal so this KYC comes from the sports provider same as Rollbit a lot of issue with Rollbit banning custumers and most  of that customers bet on sports and winners . it makes me believe its the sports odd provider who flag the accounts.
While some guys who bet on inhouse games rarely get a KYC triggered.  Same as in Primedice its also owned by Stake but they never required any KYC even for large amounts  and its also a curacao regulated.  So you guys stop talking about AML.

This is a very sharp post. I don't think this case has to do with AML.

However, this is stake.com, a reputable sportsbook. What reputable sportsbooks do is limit the account of someone who they speculate might be a winning professional sportsbettor. I ask again, why would stake.com harm their reputation for only $6000? This is a very small amount for them which they can pay very easily.

Also, @Willowbitcoin also mentioned that he used a VPN when he went overseas in a banned jurisdiction. This might be a something similar to a breach in stake.com's terms and conditions.

[3kpk3]

I ask again, why would stake.com harm their reputation for only $6000? This is a very small amount for them which they can pay very easily.

This is a very common excuse that supporters of popular sites tend to use in order to support them, but that isn't enough. They need to clarify their stance properly with proper evidence if you ask me.

Also, @Willowbitcoin also mentioned that he used a VPN when he went overseas in a banned jurisdiction. This might be a something similar to a breach in stake.com's terms and conditions.

He did mention that he repeatedly submitted KYC documents primarily because of this issue which is why Stake needs to clarify their stance.

[Rating Place]

What a nightmare! I didn't even know you needed all this stuff for an online casino. To combat money laundering, I suppose? How much is the minimum? If you bet 10 and win 1000, do you still have to make a kyc?

Yes, these are AML Compliance measures, and measures to combat the "financing of terrorism" in general.
In general, you also have minimum wages, and you can't withdraw money immediately after a deposit. Often, for online casinos, you need to have gambled between 15% and 30% of your deposit for your withdrawal to be accepted without concern.

KYC depends more on the regulators (ANJ in France - as you are French, but it could be BGC in Belgium for example, no matter), and the laws they apply. A casino regulated in the Cayman Islands will not have the same KYC / POA / EDD policy as one regulated in the UK. Unregulated casinos sometimes ask for documents too, on a case-by-case basis.

As regulators and local laws become increasingly complex to avoid, and the penalties incurred are very heavy for casinos that don't comply, it doesn't surprise me that we've seen a general tightening of these measures in recent years.

When a casino asks for endless KYC it's rarely(never actually) because of AML compliance measures. If they had concerned about that, they would have asked him to complete KYC once he had deposited his funds, not when he wants to withdraw them.
Weirdly we never see them asking KYC++ to losers, they never need more documents to take our money when we lose...  
Sadly Willowbitcoin seems to be a winner, and has been flagged as good bettor(sport bettor I guess), so they will find the most ridiculous excuses to not pay him.

It is a legitimate account so I was more worried about account sustainability and getting limited rather than having my balance "stolen".  I never considered it a possibility.  The annoying this is, I had plenty of opportunities to withdraw as that figure represents a grind over time from a $750 deposit to $6000 ( helped by bitcoin appreciation )

Im sure the OP bet on sports and he was a winner. .. Actually i dont think it has anything to do with AML.   i noticed when someone bet on spoelrts large amounts or won large amounts in sports then they start a lot of KYC things. I dont know what nature of deal a casino or stake specially habe with the sports odds provider probably its a revenue share deal so this KYC comes from the sports provider same as Rollbit a lot of issue with Rollbit banning custumers and most  of that customers bet on sports and winners . it makes me believe its the sports odd provider who flag the accounts.
While some guys who bet on inhouse games rarely get a KYC triggered.  Same as in Primedice its also owned by Stake but they never required any KYC even for large amounts  and its also a curacao regulated.  So you guys stop talking about AML.

This is a very sharp post. I don't think this case has to do with AML.

However, this is stake.com, a reputable sportsbook. What reputable sportsbooks do is limit the account of someone who they speculate might be a winning professional sportsbettor. I ask again, why would stake.com harm their reputation for only $6000? This is a very small amount for them which they can pay very easily.

Also, @Willowbitcoin also mentioned that he used a VPN when he went overseas in a banned jurisdiction. This might be a something similar to a breach in stake.com's terms and conditions.

Stake is a good book and I have no opinion as of yet on which party is right. I just feel that Martingaleboy made good points in that odds providers are the ones that set limits and flag accounts. He also said that the case isn't about money laundering. The OP is a grinder. He's not putting money in at Stake and then transferring that money out without action.

[Willowbitcoin]

Has anyone recorded themselves logging into their utility website ( showing the bill ) Then logging into their bank and showing payment. Uploading this video to youtube. Linking this youtube video on a pdf page and then uploading the pdf with the link?

That would have to be better than a physical or digital. Right?

I might try that. Ive never uploaded to youtube so i need to work that out. I will do it tomorrow or monday.

Also someone asked me to post all the chat logs. I could, but it is just an endless loop of them linking me to the support page showing the documents they will accept (which ive sent) and them also saying its a different department that does the KYC when i ask them specifically whats wrong with my document/s.

the only difference was most recent discussions (which ive posted), where they now ask for three months worth of physical documents with stamps and signatures. Which caused me to post my story on here looking for help.

And yes, people saying 6k is not a lot to stake. Maybe, Maybe not but its a lot to me ;(

[pawanjain]

I have pm'd stunna a couple of weeks ago and to be fair, i see he hasnt logged into the board since i pm'd him. Maybe he can help and if he does, I will be equally embarrassed and grateful.

Frat Version :- Stake.com is withholding 6000 USD from me. Hiding behind impossible KYC requirements for internationals.

It's really sad to see famous gambling sites like Stake.com behave like this. It will surely decrease their reputation.
You have gone through a tough time already with Stake and I would never deposit on Stake seeing such things happening on their site.
$6000 is not a small amount to lose. So many KYC norms yet you haven't got any positive response.
To be honest, if this case doesn't conclude in a positive solution then Stake has lost my respect.

However, this is stake.com, a reputable sportsbook. What reputable sportsbooks do is limit the account of someone who they speculate might be a winning professional sportsbettor. I ask again, why would stake.com harm their reputation for only $6000? This is a very small amount for them which they can pay very easily.

Also, @Willowbitcoin also mentioned that he used a VPN when he went overseas in a banned jurisdiction. This might be a something similar to a breach in stake.com's terms and conditions.

Is it mentioned anywhere on their site that using VPN when on travel isn't allowed ?
If no, then OP has the right to claim his funds and withdraw it.
He has already submitted so many proofs which should be more than sufficient.

$6000 might not be a small amount for Stake.com but it sure is a big amount for many.
Besides that, we never know how many people are facing similar issues.
Collecting around $6000 from many such people will surely become a huge amount.
Not everyone would be reporting on this forum about their losses.

[Outhue]

I like the original post, it's clean and well explained, this is a complaint that I find easier to understand compare to some past complains from few newbie accounts on this forum.

As I was reading through comments page by page,, I get to know that OP used a VPN connection at a time, this might not be the reason why they are holding your money, if it is then they won't be asking for verification, and it's just 6000$ we are talking about here, coming from a very popular casino like sTAKE, that's mean.

Also I will like to ask OP how many times he has won through STAKE, see if you keep winning the house, they will believe that your winnings are not pure, and that you are winning using something that they don't know about.

I had to advice a friend who faced something similar to your to start using more than two online casinos, because he is a lucky fella that wins more than he lost within three months now, I knew they will at one point limit his access and probably seize some money and they did.

[Peanutswar]

Im just wondering if you used the legit Stake platform because they have a lot of bootleg versions in the search engine once you take a check. Well, by the way, at some point it takes time before they confirm the concerns and takes a lot of process having the proof of billing and other IDs is enough to pass the verification to make a withdrawal, question how long you take playing and how many times you make a withdrawal and deposit or is this specific number of amount is only have an error for withdrawal?. Sometimes it happens when there's a bonus use and you manage to win a huge amount and make a withdrawal.

[danherbias07]

Also, @Willowbitcoin also mentioned that he used a VPN when he went overseas in a banned jurisdiction. This might be a something similar to a breach in stake.com's terms and conditions.

He did mention that he repeatedly submitted KYC documents primarily because of this issue which is why Stake needs to clarify their stance.

Do take note that even our local exchange, online banking, and even Google Mail do warn us whenever our account logs in to a different place. (even the same country but different city) This is for security reasons and using VPN might really be the big problem here.
What if they are trying to just secure the money from those evil people who will try to pose as the real owner? I've seen it.

And yes, people saying 6k is not a lot to stake. Maybe, Maybe not but its a lot to me ;(

I don't think they are going to damage their name for this. Yes, for us $6k is a lot of money but you did try to contact them and maybe all we need here is patience. If this happens to me, I am going to lose my mind but that cannot resolve anything.
Perhaps there will be other steps that could fix these things. Like maybe a video call to prove your identity. I think I have done this with Binance when I lost the Authenticator code. IMO, this is just for security reasons and I am sure your balance is intact.
I have not been in this kind of situation before but I feel you, bro. I hope it gets fixed as fast as possible.

[Saint-loup]

Im sure the OP bet on sports and he was a winner. .. Actually i dont think it has anything to do with AML.   i noticed when someone bet on spoelrts large amounts or won large amounts in sports then they start a lot of KYC things. I dont know what nature of deal a casino or stake specially habe with the sports odds provider probably its a revenue share deal so this KYC comes from the sports provider same as Rollbit a lot of issue with Rollbit banning custumers and most  of that customers bet on sports and winners . it makes me believe its the sports odd provider who flag the accounts.
While some guys who bet on inhouse games rarely get a KYC triggered.  Same as in Primedice its also owned by Stake but they never required any KYC even for large amounts  and its also a curacao regulated.  So you guys stop talking about AML.

Yes you're right, sportsbooks usually also have a home team doing this job, but it's mostly odds providers who flag customer accounts.
Stake's odds provider is Betradar and Betradar has a special department dedicated to this task actually : MTS. They openly admit to profile every customer of their customers and giving them a "Customer Confidence Factor (CCF)" .

RISK MANAGEMENT
Your business is in safe hands
With MTS managing your sportsbook liabilities, you won’t just boost your turnover. You’ll boost your security too.
We’ll protect you from threats while deploying trading strategies to help you reach your goals.
Automated Profiling
Each punter is automatically profiled and gets a Customer Confidence Factor (CCF) based on our AI-derived and trader-proved algorithms. The CCF updates daily based on profile examinations, and we’re happy to adapt it manually too if need be.
[...]
Give people a more personalised betting experience by configuring their profiles on an account and sport level (pre-match and in-play). You can even configure individual live time delays, maximum stakes or re-offers for each customer.

https://mts.betradar.com/selective-trading-solution/

Automated Player Risk Profiling
Understanding how your players behave lets you determine the level of risk you can tolerate per player, shop or terminal. Which means you can protect your business and offer the best possible betting experience.
That’s why player profiling should be a standard part of being a bookmaker. But doing it manually is labour-intensive and open to mistakes.

MTS uses AI to automate the process and give you a more accurate picture. The system constantly runs over 1.2 million profile checks on average every day. And if you want to adapt the profiles manually later, you can.
The result? Better performance and higher profits than if you profile your players manually.

https://mts.betradar.com/wp-content/uploads/sites/23/2023/02/Betradar_MTS_brochure_english_2022_online.pdf

[darkangel11]

Me - official thai housing document. Stamped by thai government. Showing i live at this address. not approved.
Stake - They ask for a bill.
Me - Send in Gas bill
Stake - ask for a bill and proof of payment
Me - Send in Gas bill and bank statement showing the transfer
Stake - Ask for a bill less than a month old
Me - I wait a month for a new bill to come in and send this along with another bank statement showing payment.
Stake - Not accepted. Ask again for a bill less than a month old
Me - Starting to get worried.... Go back and forth many times with chat. They cant (or wont) tell me whats wrong
Me - Send in a different bill. physical electricity bill and physical proof of payment (this is written in thai)
Stake - Not accepted. They dont tell me why but i assume its because its in thai.
Me - I transfer my electricity account to an online account so i can give them new bills and payments in english
Me - Send in a new digital bill and digital proof of payment in english ( It even has a QR code on it )

This is completely ridiculous, here's why.
I live in the UK and we no longer get physical bills here. I have online accounts for all the media, natural gas, electricity, everything. The only thing I get in paper form is water, but that's because the water company is small (local only for my town) and they just have like 2 people working in the office. They don't have their own servers and stuff, but in all bigger cities you'll also get that in digital form.

Them asking for a paper document has no legal grounds as you may not be getting that at all.
The same is with asking for a month old bill. I just see a balance change, they even send me a message on my phone about new bills and stuff. I don't get a "normal" bill like in the old days when you could find it in the mail, nor am I able to pay it at the post office to get a "stamp".
I would not be able to meet their KYC requirement, despite living in a "first world country".

IMO they're doing it on purpose to scam you.

[decodx]

This is completely ridiculous, here's why.
I live in the UK and we no longer get physical bills here. I have online accounts for all the media, natural gas, electricity, everything. The only thing I get in paper form is water, but that's because the water company is small (local only for my town) and they just have like 2 people working in the office. They don't have their own servers and stuff, but in all bigger cities you'll also get that in digital form.

Them asking for a paper document has no legal grounds as you may not be getting that at all.
The same is with asking for a month old bill. I just see a balance change, they even send me a message on my phone about new bills and stuff. I don't get a "normal" bill like in the old days when you could find it in the mail, nor am I able to pay it at the post office to get a "stamp".
I would not be able to meet their KYC requirement, despite living in a "first world country".

Same here. I'm from the EU and all my utility bills are also digital. Also, I can't even remember the last time I paid a utility bill at a bank counter using hard cash. I do everything through mobile online banking services. Looking for such bills, receipts, and other "physical" evidence nowadays is ridiculous. I don't know what they are thinking.

IMO they're doing it on purpose to scam you.

I don't know what they are thinking. Maybe OP is some kind of special case and therefore they are looking for additional evidence. It would be good to read their side. Has anyone officially responded to this yet?

[348Judah]

However, this is stake.com, a reputable sportsbook. What reputable sportsbooks do is limit the account of someone who they speculate might be a winning professional sportsbettor. I ask again, why would stake.com harm their reputation for only $6000? This is a very small amount for them which they can pay very easily.

I also believed that we have a number of forum members using this same platform and never complained about anything being abnormal concerning stake.com and their experience with them, this amount is just too small to jeopardize with their reputation all because they needed such, they have gone far away from that kind of childish mentality and left such for the incoming ones to take or use.

Also, @Willowbitcoin also mentioned that he used a VPN when he went overseas in a banned jurisdiction. This might be a something similar to a breach in stake.com's terms and conditions.

Am sure it one of the reasons or the major reason why he was tound in this kind of situation, violating the rules has it own purnishable offense which cannot be skipped, same applies to non compliance to KYC whenever they requested for one, you must provide or risk having access to some functions.

[BitcoinGirl.Club]

And yes, people saying 6k is not a lot to stake. Maybe, Maybe not but its a lot to me ;(

I am sorry that you are going through a hard time but I am sure there will be a solution which will eventually be justified either in your or their favour but we will know that it was justified. From my side since I am wearing Stake signature, I felt I have a duty to inform them. I already sent a PM to Stuna. Let them check it and leave a response for you.

You still did not say that if you have used VPN.

[Fivestar4everMVP]

And yes, people saying 6k is not a lot to stake. Maybe, Maybe not but its a lot to me ;(

I am sorry that you are going through a hard time but I am sure there will be a solution which will eventually be justified either in your or their favour but we will know that it was justified. From my side since I am wearing Stake signature, I felt I have a duty to inform them. I already sent a PM to Stuna. Let them check it and leave a response for you.

You still did not say that if you have used VPN.

You might want to read the op again carefully till the end, op did made mention of using VPN when he was overseas which is what resulted to the whole problem in the first place..

You confirm he said it from this shot below, it's a shot taken from the op
..

To me, op clearly broke the rule, VPN usage is something most casino heavily frown at, if this was some other casinos, by now, they probably would have closed OP's account and confiscate the fund in it, but then, I personally  I'm pleading with Stake to please tamper justice with mercy.

[pixie85]

To me, op clearly broke the rule, VPN usage is something most casino heavily frown at, if this was some other casinos, by now, they probably would have closed OP's account and confiscate the fund in it, but then, I personally  I'm pleading with Stake to please tamper justice with mercy.

Ok, he did that but... and it's a big but

He wasn't banned.
His account was not suspended
He wasn't told that they are investigating his VPN use case.

He was told to provide KYC documments, that's all. He complied and was told it's not enough.
Literally they wanted his utility bill and he gave them that and they rejected it because it wasn't recent, so he sent another one, this time recent, and they demanded something else, like a proof of payment. They are obviously trying to delay everything and it's not as simple as a VPN use.

It's clear he was able to prove his identity and place of residence by showing his friggin passport and registering an account from Thailand without the VPN.

[Fivestar4everMVP]

To me, op clearly broke the rule, VPN usage is something most casino heavily frown at, if this was some other casinos, by now, they probably would have closed OP's account and confiscate the fund in it, but then, I personally  I'm pleading with Stake to please tamper justice with mercy.

He was told to provide KYC documments, that's all. He complied and was told it's not enough.
Literally they wanted his utility bill and he gave them that and they rejected it because it wasn't recent, so he sent another one, this time recent, and they demanded something else, like a proof of payment. They are obviously trying to delay everything and it's not as simple as a VPN use.

Except anything has changed, from what I previously understand from the op..
Stake requested a utility bill which he provided, then stake rejected it cus it wasn't recent, then op provided another utility bill which is recent but written in Tai and also digital, stake rejected it also because it wasn't written in English and was digital, stake requested op provide a recent utility bill that is physical, written in English and also signed and stamped..

OP now is complaining that it is impossible for him to get a physical utility bill that is written in English, and even if he manages to get it, it is also impossible to get one that is signed and stamped..

Like I said earlier, the above is what I understand from the op, if nothing has changed.

[decodx]

To me, op clearly broke the rule, VPN usage is something most casino heavily frown at, if this was some other casinos, by now, they probably would have closed OP's account and confiscate the fund in it, but then, I personally  I'm pleading with Stake to please tamper justice with mercy.

Yes, you are right. I completely missed that part. If he did indeed use a VPN or proxy to manipulate his real location, that would be a violation of their terms of service, and that would explain these extensive requests for detailed KYC verification. For his sake, I hope that they reach an agreement.

He wasn't told that they are investigating his VPN use case.

We can't really know that. From the OP's posts, he only shared parts of the conversation with customer support, not the whole thing. Maybe it was explained to him in the first email when he was asked for lvl3 KYC.

[DoublerHunter]

Has anyone recorded themselves logging into their utility website ( showing the bill ) Then logging into their bank and showing payment. Uploading this video to youtube. Linking this youtube video on a pdf page and then uploading the pdf with the link?

~snip~

And yes, people saying 6k is not a lot to stake. Maybe, Maybe not but its a lot to me ;(

^Not yet but I remember I came across a thread that talked about this when submitting KYC verification and I never thought it was the same on Stake.com. It seems awful to them right? Satunna or stake.com staff did not give their opinion here, so what is the use of their ANN thread if they can't give time to answer people's concerns?
Yes that is a lot of money and I hope someday you will get your fund and follow their requirements, that is the problem, we are begging to get back our money and we don't have the right to get it back easily. So if you will deposit into a gambling casino make sure it is a small amount that you can afford.

[Odusko]

To me, op clearly broke the rule, VPN usage is something most casino heavily frown at, if this was some other casinos, by now, they probably would have closed OP's account and confiscated the fund in it, but then, I personally  I'm pleading with Stake to please tamper justice with mercy.

Yes, you are right. I completely missed that part. If he did indeed use a VPN or proxy to manipulate his real location, that would be a violation of their terms of service, and that would explain these extensive requests for detailed KYC verification. For his sake, I hope that they reach an agreement.

He wasn't told that they are investigating his VPN use case.

We can't really know that. From the OP's posts, he only shared parts of the conversation with customer support, not the whole thing. Maybe it was explained to him in the first email when he was asked for lvl3 KYC.

This is the reason i always advise players to better make available their  KYC documents for verification at the point of registration even though the casino doesn't ask for that from the unset, the method will help players to avoid this kind of problem in the long run, since the KYC is already done and even if there is possible VPN usage it won't affect the account anymore unlike when the account is unverified when the problem occurs.
Let's just hope the ops did not use VPN to open the account in the first place, if not he is going to have difficulties in verifying the account.

[Fivestar4everMVP]

To me, op clearly broke the rule, VPN usage is something most casino heavily frown at, if this was some other casinos, by now, they probably would have closed OP's account and confiscated the fund in it, but then, I personally  I'm pleading with Stake to please tamper justice with mercy.

Yes, you are right. I completely missed that part. If he did indeed use a VPN or proxy to manipulate his real location, that would be a violation of their terms of service, and that would explain these extensive requests for detailed KYC verification. For his sake, I hope that they reach an agreement.

He wasn't told that they are investigating his VPN use case.

We can't really know that. From the OP's posts, he only shared parts of the conversation with customer support, not the whole thing. Maybe it was explained to him in the first email when he was asked for lvl3 KYC.

This is the reason i always advise players to better make available their  KYC documents for verification at the point of registration even though the casino doesn't ask for that from the unset, the method will help players to avoid this kind of problem in the long run, since the KYC is already done and even if there is possible VPN usage it won't affect the account anymore unlike when the account is unverified when the problem occurs.
Let's just hope the ops did not use VPN to open the account in the first place, if not he is going to have difficulties in verifying the account.

Again, like I said in my previous comment, if things still be the same as op said it initially,
Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

[Johnyz]

He wasn't told that they are investigating his VPN use case.

We can't really know that. From the OP's posts, he only shared parts of the conversation with customer support, not the whole thing. Maybe it was explained to him in the first email when he was asked for lvl3 KYC.

The site might not disclosed that while the investigation is on-going but again, asking for an impossible requirement is still not ok.
I'm thinking now if I experience the same problem since my utilities are being paid online and there's no way for me to get a stamp from this.
Maybe its better for the site to clear the requirements and to OP share the real reason behind this one, regardless of its value the site is still being too cautious.

[Alphie12]

No top book holds a players money for 3 months. Any other book and guys with Stake signatures would crucify the book. Try to avoid KYC when possible.

Stake also reserves the right to disclose a Player’s information as appropriate to comply with legal process or as otherwise permitted by the privacy policy of Stake (owner and operator of Stake), and by using the Service, you acknowledge and consent to the possibility of such disclosure.

[Volgastallion]

I think most of the casinos make always strugled to they users so they keep playing and lose the funds.

But its really sad and no reasonable seeing Stake making this moves, 6000 usd for Stake its very insignificant for them, so i dont understand why they make this, i think the main problem maybe can be they are having some troubles with thai people or some farm accounts who are from that location, i dont find another clue.

[3kpk3]

Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

I get that he violated the TOS by using VPN which is always complicated territory, but he did submit KYC repeatedly over the course of a couple of months to prove his legitimacy which is why Stake is still at fault here.

They should either release his funds or clarify why they keep repeatedly KYC in this case in my opinion.

[darkangel11]

Again, like I said in my previous comment, if things still be the same as op said it initially,
Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

IMO these "levels" are only to make things more difficult for players and delay their withdrawals.
Claiming that they have to see a "stamped utility bill in paper form and not older than 1 month" is ridiculous, dumb, abusive and everything else all at once.

I've worked in tech support and I've been doing KYC for a while for a crypto company and I tell you this requirement is dumb and made to fail people.
If they're telling OP that the only way he can proof residency is a utility bill in paper form, they're literally lying to him and trying to scam him.
It can be anything with his name and address on it, including a credit card statement or a payslip and it doesn't have to be in paper form!

Try sending them a mobile phone bill, OP. You can request that in paper form and it should have your name and address.

[AbuBhakar]

Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

I get that he violated the TOS by using VPN which is always complicated territory, but he did submit KYC repeatedly over the course of a couple of months to prove his legitimacy which is why Stake is still at fault here.

They should either release his funds or clarify why they keep repeatedly KYC in this case in my opinion.

Using a VPN is not forbidden on Stake. This is the common wrong misconception about VPN restriction. The only time VPN is restricted to use when you are on a restricted country that online gambling or you are a citizen of restricted country. To make it simple, VPN is restricted to use if you are using it to bypass the country law that restricting you to play on online casino.

On OP cases, Probably he plays online gambling on Thailand soil using VPN to bypass country restriction. This is the reason why the KYC become harder for him even if he is a citizen of a country that allows gambling.

https://www.csir.res.in/feedbackform/what-gambling-thailand-and-how-use-it#:~:text=The%20gambling%20industry%20is%20not,a%20one%2Dyear%20prison%20sentence.

[klidex]

Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

I get that he violated the TOS by using VPN which is always complicated territory, but he did submit KYC repeatedly over the course of a couple of months to prove his legitimacy which is why Stake is still at fault here.

They should either release his funds or clarify why they keep repeatedly KYC in this case in my opinion.

Here I am not taking sides with anyone, but what is certain is that all of these problems, the only people who really know the truth are Stake.com and the complainants.
We are currently only able to speculate if we think justifying the Op maybe the Op is right but if we think realistically Stake.com will not possibly cheat users just because of $6000 while Stake is quite a big casino here.
Let's wait for more certain news from both parties and we can see who here is right and wrong and ready to be ashamed.

[Willowbitcoin]

To be clear here and fair to stake, I am not totally without fault.

I did VPN from outside my place of residence for a short period of time. I've been honest on that point, perhaps to my detriment, from the start of this thread.
The account was made in Thailand, was used for a period of time in Thailand, and my primary place of residence is still the one I showed when I first created the account. In thailand. I might even be able to show plane tickets if that helps.

If Stake said, you goofed up because you connected in from outside your area so I am taking your money. I would strongly disagree (and all of you using VPN should be concerned at that verdict) but at least I would be put out of my misery.

However, the initial email I received from Stake suggested they were concerned about multi accounts. I can prove that not to be the case. I can prove i am me. haha.
But it feels like they have decided the verdict from the very start regardless of what I send them in showing otherwise. Which is why 3+ months later. I am in this KYC loop hell.

[bbc.reporter]

Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

I get that he violated the TOS by using VPN which is always complicated territory, but he did submit KYC repeatedly over the course of a couple of months to prove his legitimacy which is why Stake is still at fault here.

They should either release his funds or clarify why they keep repeatedly KYC in this case in my opinion.

Using a VPN is not forbidden on Stake. This is the common wrong misconception about VPN restriction. The only time VPN is restricted to use when you are on a restricted country that online gambling or you are a citizen of restricted country. To make it simple, VPN is restricted to use if you are using it to bypass the country law that restricting you to play on online casino.

On OP cases, Probably he plays online gambling on Thailand soil using VPN to bypass country restriction. This is the reason why the KYC become harder for him even if he is a citizen of a country that allows gambling.

https://www.csir.res.in/feedbackform/what-gambling-thailand-and-how-use-it#:~:text=The%20gambling%20industry%20is%20not,a%20one%2Dyear%20prison%20sentence.

It is not forbidden, however, using a VPN while using the site in a banned jurisdiction is forbidden. Willowbitcoin was not clear about where he worked overseas.

@Willowbitcoin. The most fair outcome in your case is to confiscate all of your winnings if you played in banned jursidiction while using a VPN and a warning that doing this again will be a banned account including confiscation of winnings and deposits.

[MadHatters]

I have run that site for more than 6 years, I am a Diamond player and I have obtained more than $10k but you only have to comply with the regulations and the verification that is not a problem but if you commit any illegality or false data it will be difficult for you

[Alphie12]

Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

I get that he violated the TOS by using VPN which is always complicated territory, but he did submit KYC repeatedly over the course of a couple of months to prove his legitimacy which is why Stake is still at fault here.

They should either release his funds or clarify why they keep repeatedly KYC in this case in my opinion.

Using a VPN is not forbidden on Stake. This is the common wrong misconception about VPN restriction. The only time VPN is restricted to use when you are on a restricted country that online gambling or you are a citizen of restricted country. To make it simple, VPN is restricted to use if you are using it to bypass the country law that restricting you to play on online casino.

On OP cases, Probably he plays online gambling on Thailand soil using VPN to bypass country restriction. This is the reason why the KYC become harder for him even if he is a citizen of a country that allows gambling.

https://www.csir.res.in/feedbackform/what-gambling-thailand-and-how-use-it#:~:text=The%20gambling%20industry%20is%20not,a%20one%2Dyear%20prison%20sentence.

It is not forbidden, however, using a VPN while using the site in a banned jurisdiction is forbidden. Willowbitcoin was not clear about where he worked overseas.

@Willowbitcoin. The most fair outcome in your case is to confiscate all of your winnings if you played in banned jursidiction while using a VPN and a warning that doing this again will be a banned account including confiscation of winnings and deposits.

I didn't know that OP played from Thailand. If Stake bans Thailand from sports play than I agree with bbc.reporter and that only the deposit should be returned.

[3kpk3]

However, the initial email I received from Stake suggested they were concerned about multi accounts. I can prove that not to be the case. I can prove i am me. haha.
But it feels like they have decided the verdict from the very start regardless of what I send them in showing otherwise. Which is why 3+ months later. I am in this KYC loop hell.

This is the problem with VPN usage. Your account probably got connected to some other account using the same IP even though you technically operate a single account justifying whatever Stake is doing.

Also, it's weird that the Stake team hasn't replied in this thread yet despite it being created several days ago.

[piebeyb]

This is the reason i always advise players to better make available their  KYC documents for verification at the point of registration even though the casino doesn't ask for that from the unset, the method will help players to avoid this kind of problem in the long run, since the KYC is already done and even if there is possible VPN usage it won't affect the account anymore unlike when the account is unverified when the problem occurs.
Let's just hope the ops did not use VPN to open the account in the first place, if not he is going to have difficulties in verifying the account.

Yes maybe this applies to big gamblers I mean betting big money because completing KYC early will help everything to be safe at the end, but in reality they take it too lightly, so they get caught when there is a violation committed and are required to complete KYC for example in using a VPN or anything that is prohibited, I also can't corner anyone which one is wrong. I think this problem will be resolved properly.

I'm still waiting for some updates from the OP and to be honest to be more open why this is a case that looks quite complicated, is there any violation he committed that makes things difficult, so far many gamblers have played for a long time on Stake without any problems for the process complete their KYC.

[Willowbitcoin]

Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

I get that he violated the TOS by using VPN which is always complicated territory, but he did submit KYC repeatedly over the course of a couple of months to prove his legitimacy which is why Stake is still at fault here.

They should either release his funds or clarify why they keep repeatedly KYC in this case in my opinion.

Using a VPN is not forbidden on Stake. This is the common wrong misconception about VPN restriction. The only time VPN is restricted to use when you are on a restricted country that online gambling or you are a citizen of restricted country. To make it simple, VPN is restricted to use if you are using it to bypass the country law that restricting you to play on online casino.

On OP cases, Probably he plays online gambling on Thailand soil using VPN to bypass country restriction. This is the reason why the KYC become harder for him even if he is a citizen of a country that allows gambling.

https://www.csir.res.in/feedbackform/what-gambling-thailand-and-how-use-it#:~:text=The%20gambling%20industry%20is%20not,a%20one%2Dyear%20prison%20sentence.

It is not forbidden, however, using a VPN while using the site in a banned jurisdiction is forbidden. Willowbitcoin was not clear about where he worked overseas.

@Willowbitcoin. The most fair outcome in your case is to confiscate all of your winnings if you played in banned jursidiction while using a VPN and a warning that doing this again will be a banned account including confiscation of winnings and deposits.

I didn't know that OP played from Thailand. If Stake bans Thailand from sports play than I agree with bbc.reporter and that only the deposit should be returned.

Stake is 100% allowed from thailand. I checked this before i made an account there.

[Willowbitcoin]

This is the reason i always advise players to better make available their  KYC documents for verification at the point of registration even though the casino doesn't ask for that from the unset, the method will help players to avoid this kind of problem in the long run, since the KYC is already done and even if there is possible VPN usage it won't affect the account anymore unlike when the account is unverified when the problem occurs.
Let's just hope the ops did not use VPN to open the account in the first place, if not he is going to have difficulties in verifying the account.

Yes maybe this applies to big gamblers I mean betting big money because completing KYC early will help everything to be safe at the end, but in reality they take it too lightly, so they get caught when there is a violation committed and are required to complete KYC for example in using a VPN or anything that is prohibited, I also can't corner anyone which one is wrong. I think this problem will be resolved properly.

I'm still waiting for some updates from the OP and to be honest to be more open why this is a case that looks quite complicated, is there any violation he committed that makes things difficult, so far many gamblers have played for a long time on Stake without any problems for the process complete their KYC.

What updates are you waiting for exactly? Im just in a holding pattern at the moment.

[Fivestar4everMVP]

Stake is 100% allowed from thailand. I checked this before i made an account there.

By now, it is clear to us all that stake is allowed in Thailand, that is the reason why you still have access to your account even until now, outside this, you would have been banned by now.

And again, you sure operated your stake account from a country that is on stake's ban list, which is you had to use VPN as you stated in the op, it might not look like it or stake might not directly tell you, but clearly, VPN is the reason why you are having this problem, I've operated my stake account for several years now, and i am only level 1 and 2 verified, I've never been asked to complete level 3 and 4 verification, and I've never used VPN either.

[Broadanbig]

To me, op clearly broke the rule, VPN usage is something most casino heavily frown at, if this was some other casinos, by now, they probably would have closed OP's account and confiscated the fund in it, but then, I personally  I'm pleading with Stake to please tamper justice with mercy.

Yes, you are right. I completely missed that part. If he did indeed use a VPN or proxy to manipulate his real location, that would be a violation of their terms of service, and that would explain these extensive requests for detailed KYC verification. For his sake, I hope that they reach an agreement.

He wasn't told that they are investigating his VPN use case.

We can't really know that. From the OP's posts, he only shared parts of the conversation with customer support, not the whole thing. Maybe it was explained to him in the first email when he was asked for lvl3 KYC.

This is the reason i always advise players to better make available their  KYC documents for verification at the point of registration even though the casino doesn't ask for that from the unset, the method will help players to avoid this kind of problem in the long run, since the KYC is already done and even if there is possible VPN usage it won't affect the account anymore unlike when the account is unverified when the problem occurs.
Let's just hope the ops did not use VPN to open the account in the first place, if not he is going to have difficulties in verifying the account.

Again, like I said in my previous comment, if things still be the same as op said it initially,
Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

Possibly OP must have used VPN to bypass protocol when at the earliest stage of luck and possibly used it to be constantly logging into his account and likely to have forgotten himself logging in as well wiyhivon which triggered this actions from the casino. I think OP brought this up on himself if it really was what happened because I see no reason a casino would be bent on getting the physical bill stamped by the office as mentioned by OP. Otherwise while would they lock OP account a d not allowing OP to access his funds.

[Fivestar4everMVP]

To me, op clearly broke the rule, VPN usage is something most casino heavily frown at, if this was some other casinos, by now, they probably would have closed OP's account and confiscated the fund in it, but then, I personally  I'm pleading with Stake to please tamper justice with mercy.

Yes, you are right. I completely missed that part. If he did indeed use a VPN or proxy to manipulate his real location, that would be a violation of their terms of service, and that would explain these extensive requests for detailed KYC verification. For his sake, I hope that they reach an agreement.

He wasn't told that they are investigating his VPN use case.

We can't really know that. From the OP's posts, he only shared parts of the conversation with customer support, not the whole thing. Maybe it was explained to him in the first email when he was asked for lvl3 KYC.

This is the reason i always advise players to better make available their  KYC documents for verification at the point of registration even though the casino doesn't ask for that from the unset, the method will help players to avoid this kind of problem in the long run, since the KYC is already done and even if there is possible VPN usage it won't affect the account anymore unlike when the account is unverified when the problem occurs.
Let's just hope the ops did not use VPN to open the account in the first place, if not he is going to have difficulties in verifying the account.

Again, like I said in my previous comment, if things still be the same as op said it initially,
Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

Possibly OP must have used VPN to bypass protocol when at the earliest stage of luck and possibly used it to be constantly logging into his account and likely to have forgotten himself logging in as well wiyhivon which triggered this actions from the casino. I think OP brought this up on himself if it really was what happened because I see no reason a casino would be bent on getting the physical bill stamped by the office as mentioned by OP. Otherwise while would they lock OP account a d not allowing OP to access his funds.

"possibly" means being unsure of something..
While "certain" is something we are very sure of..

In this ops case, possibly is not the right word, but certain is the  right word to use, Op said if himself in the op that he used VPN to access stake while he was over seas, that is outside thailand, so clearly, he brought the problem upon himself, but like I've said previously, I am still wishing and hoping that Stake allow him to atleast, access his initial deposit, I believe that will he fair, and also act as a warning to him and many others reading.

[darkangel11]

You guys are mentioning VPN as the reason KYC was triggered, but OP isn't even denying that. This is not the problem in this whole thing.
The problem is that despite sending the utility bills, they were denied for various reasons.
Why don't we drop the matter of why he was asked to do KYC for a moment and focus on 2 important things:
1. Would any of you be able to pass the requirements (a paper form utility bill, issued in your name, in English, stamped, not older than 1 month)?
2. If he finally gets verified, should he be allowed to withdraw, or not. Because if they have not banned him and started KYC procedure, it was not meant to verify and ban him, but to verify and allow him to withdraw. At least that's how I see it. If they eventually plan to take his money, why make him go through KYC first?

To me it feels like they're doing it on purpose, hoping he decides he can't win and gives up.

[xLays]

To me it feels like they're doing it on purpose, hoping he decides he can't win and gives up.

I'm surprised that until now, no one from stake support or any representative has answered this thread. They have addressed many issues here on bitcointalk, but it seems like they are disregarding this one. This topic is also mentioned here; (ANN Thread) https://bitcointalk.org/index.php?topic=2072589.0;topicseen and still no one from stake discuss it.

[Fivestar4everMVP]

To me it feels like they're doing it on purpose, hoping he decides he can't win and gives up.

I'm surprised that until now, no one from stake support or any representative has answered this thread. They have addressed many issues here on bitcointalk, but it seems like they are disregarding this one. This topic is also mentioned here; (ANN Thread) https://bitcointalk.org/index.php?topic=2072589.0;topicseen and still no one from stake discuss it.

Don't take it that I am siding stake here maybe because I wear their signature, na na, If I wasnt wearing this signature, I did say exactly same thing still..

I don't think stake is disregarding anything here, from all that op have shared so far, it's clear that he(op) has had an extensive discussion with stakes customer support before bringing this complaint here, and from everything already shared, this is not a complicated case, it's not the type of case where we need to hear or read from both parties involved to know who's at fault, in such a case as this, it's clear stake has the upper hand, they have the liberty to either respond on keep quiet..
OP broke a rule, and to be given a second chance, he was asked to provide a document which he's not been able to, the document requested is not impossible to get, but it's clear op doesn't have the connection needed to acquire the document, and I believe stake wouldn't have requested such a document from him if he had kept to the rules of the casino.

[AHOYBRAUSE]

To me it feels like they're doing it on purpose, hoping he decides he can't win and gives up.

I'm surprised that until now, no one from stake support or any representative has answered this thread. They have addressed many issues here on bitcointalk, but it seems like they are disregarding this one. This topic is also mentioned here; (ANN Thread) https://bitcointalk.org/index.php?topic=2072589.0;topicseen and still no one from stake discuss it.

Don't take it that I am siding stake here maybe because I wear their signature, na na, If I wasnt wearing this signature, I did say exactly same thing still..

I don't think stake is disregarding anything here, from all that op have shared so far, it's clear that he(op) has had an extensive discussion with stakes customer support before bringing this complaint here, and from everything already shared, this is not a complicated case, it's not the type of case where we need to hear or read from both parties involved to know who's at fault, in such a case as this, it's clear stake has the upper hand, they have the liberty to either respond on keep quiet..
OP broke a rule, and to be given a second chance, he was asked to provide a document which he's not been able to, the document requested is not impossible to get, but it's clear op doesn't have the connection needed to acquire the document, and I believe stake wouldn't have requested such a document from him if he had kept to the rules of the casino.

Sorry but did you actually read the opening post?

He sent EVERY document they asked for and they always came up with something new. As far as I can see he did everything in his power to verify his address. You don't need 25 documents to verify something like that, 1 should be enough. On every site I ever did a verification I sent 1 document and it was enough.

About the "broke the rules" situation, they write something about VPN in the TOS, that's true. Eddie on stream says VPN are no problem, he should know, he is the boss. You cannot say 1 thing and enforce the total opposite.

By the way, with my account I used VPN for years and never had any problem. Now I don't for whatever reason.
Also, I have a German address registered, live in Asia for the past 7 years, never any problem about the IP.

[Fivestar4everMVP]

To me it feels like they're doing it on purpose, hoping he decides he can't win and gives up.

I'm surprised that until now, no one from stake support or any representative has answered this thread. They have addressed many issues here on bitcointalk, but it seems like they are disregarding this one. This topic is also mentioned here; (ANN Thread) https://bitcointalk.org/index.php?topic=2072589.0;topicseen and still no one from stake discuss it.

Don't take it that I am siding stake here maybe because I wear their signature, na na, If I wasnt wearing this signature, I did say exactly same thing still..

I don't think stake is disregarding anything here, from all that op have shared so far, it's clear that he(op) has had an extensive discussion with stakes customer support before bringing this complaint here, and from everything already shared, this is not a complicated case, it's not the type of case where we need to hear or read from both parties involved to know who's at fault, in such a case as this, it's clear stake has the upper hand, they have the liberty to either respond on keep quiet..
OP broke a rule, and to be given a second chance, he was asked to provide a document which he's not been able to, the document requested is not impossible to get, but it's clear op doesn't have the connection needed to acquire the document, and I believe stake wouldn't have requested such a document from him if he had kept to the rules of the casino.

Sorry but did you actually read the opening post?

He sent EVERY document they asked for and they always came up with something new. As far as I can see he did everything in his power to verify his address. You don't need 25 documents to verify something like that, 1 should be enough. On every site I ever did a verification I sent 1 document and it was enough.

About the "broke the rules" situation, they write something about VPN in the TOS, that's true. Eddie on stream says VPN are no problem, he should know, he is the boss. You cannot say 1 thing and enforce the total opposite.

By the way, with my account I used VPN for years and never had any problem. Now I don't for whatever reason.
Also, I have a German address registered, live in Asia for the past 7 years, never any problem about the IP.

Well, I read the entire opening post, and even read the extra if there is any..
And I've commented on the issue of stake requesting one document after another before, maybe you missed it, and I can't remember the page, else, I would have pulled the link for you.

Based on my understanding of the situation stake requested a utility bill which op provided, but was first rejected by stake because it wasnt a recent utility bill, op then provided another utility bill a month later that is recent, but written in Thai, stake rejected the utility bill again because it wasn't written in English, op then provided a digital utility bill written in English and recent, stake rejected again because it's a digital utility bill.

Then op asked stake the exact kind of utility bill they want, stake told op to provide a physical utility bill that is recent, written in English, signed and stamped.. Now op said it's impossible for him to find recent utility bill that is signed and stamped, written in English and also on physical form..

I hope this is understandable

[3kpk3]

Based on my understanding of the situation stake requested a utility bill which op provided, but was first rejected by stake because it wasnt a recent utility bill, op then provided another utility bill a month later that is recent, but written in Thai, stake rejected the utility bill again because it wasn't written in English, op then provided a digital utility bill written in English and recent, stake rejected again because it's a digital utility bill.

Then op asked stake the exact kind of utility bill they want, stake told op to provide a physical utility bill that is recent, written in English, signed and stamped.. Now op said it's impossible for him to find recent utility bill that is signed and stamped, written in English and also on physical form..

I hope this is understandable

You do realise that whatever you stated actually gives op the upper hand over Stake, don't you? Think! He literally submitted so many documents, but they kept changing their words again and again.

It's pretty damn clear that Stake is at fault here even though op did complicate things by using a VPN. They need to respond here to provide clarity.

[Apocollapse]

You do realise that whatever you stated actually gives op the upper hand over Stake, don't you? Think! He literally submitted so many documents, but they kept changing their words again and again.

It's pretty damn clear that Stake is at fault here even though op did complicate things by using a VPN. They need to respond here to provide clarity.

It's simple, when someone wear the casino's signature, they will keep to blame the gamblers and favor on the casino even though the accusation is legit. If you want to read the honest review, pay attention with high ranked user who's not wear Stake signature, avatar or personal text.

Currently they only accuse the @OP for VPN usage, don't be surprised you will read someone accuse of multiple account usage, fixed match, and anything that stated on the casino's terms.

[decodx]

I just noticed that Stuna made a comeback today after months of inactivity! He actually responded to several discussions about the accusations against Stake casino. Maybe he missed this particular topic.

Honestly, it'd be great to hear what he has to say and get an official statement from Stake on this whole case. His input could shed some light on things.

[pixie85]

I just noticed that Stuna made a comeback today after months of inactivity! He actually responded to several discussions about the accusations against Stake casino. Maybe he missed this particular topic.

Honestly, it'd be great to hear what he has to say and get an official statement from Stake on this whole case. His input could shed some light on things.

Maybe it had something to do with these accusations piling up?
I feel like this is a serious topic that shouldn't be ignored.

Imagine that you wager a million dollars and have a few hundred thousand on your account and get denied withdrawal because you happened to use a VPN one time.
Topics like this one could keep wealthy players away from the casino.

[3kpk3]

I just noticed that Stuna made a comeback today after months of inactivity! He actually responded to several discussions about the accusations against Stake casino. Maybe he missed this particular topic.

Honestly, it'd be great to hear what he has to say and get an official statement from Stake on this whole case. His input could shed some light on things.

Good catch. I checked that thread out and it does seem like total nonsense. Weird thing is that he responded to that shady stuff, but he didn't respond to this legit accusation. He might have missed it as you mentioned.

Let's see if he or someone else from the Stake team properly clarifies their side of the story in this particular thread.

[Questat]

I believe this thread should be noticed by a representative from Stake in the forum. The OP has clearly outlined all the steps they took to comply with the withdrawal requirements from Stake. We are aware that Stake is a multimillion-dollar gambling business, so the withheld amount is not something they would be tempted to run away with, considering their reputation is worth much more.

One of the purposes of having an ANN thread here in the forum is to provide a platform for responses and clarification regarding this accusation. Hopefully, as more members become aware of this thread, representatives from Stake will visit and provide their side of the story on this matter.

[fullhdpixel]

To be clear here and fair to stake, I am not totally without fault.

I did VPN from outside my place of residence for a short period of time. I've been honest on that point, perhaps to my detriment, from the start of this thread.
The account was made in Thailand, was used for a period of time in Thailand, and my primary place of residence is still the one I showed when I first created the account. In thailand. I might even be able to show plane tickets if that helps.

If Stake said, you goofed up because you connected in from outside your area so I am taking your money. I would strongly disagree (and all of you using VPN should be concerned at that verdict) but at least I would be put out of my misery.

However, the initial email I received from Stake suggested they were concerned about multi accounts. I can prove that not to be the case. I can prove i am me. haha.
But it feels like they have decided the verdict from the very start regardless of what I send them in showing otherwise. Which is why 3+ months later. I am in this KYC loop hell.

I'm not really sure myself but if I remember correctly, I've heard this a few times that Stake is actually VPN friendly and they wouldn't ban your account or put you in trouble only because you have used a VPN, but if they are doing this for that, they obviously aren't VPN friendly, and I don't see how using a VPN shows that one is using multiple accounts, it should only be the verdict if two accounts are being operated from the same location and not one account being used from multiple locations.

I feel sorry for you, OP, and I believe that there should at least be some transparency from their end about what actually is the matter, they should make it clear about why they are not verifying your identity and holding your funds when you have done almost everything you could to prove that it's you and it was always been you behind that account.

[Alphie12]

Stake hasn't ever penalized someone for using a VPN so that can't be the problem or it would be a first.

[Willowbitcoin]

Not much to update on yet, haven’t heard back.

I did ask customer service if I could send the video of me logging into my various utility and bank websites and they said it wouldn’t accept this.

However these are just customer service reps working off a script, if a senior at stake wants this, I can do it.

[Crypt0Gore]

All I have experienced about online casinos is if you have one time did something unusual using the platform it will come back to you when you least expected, I have a smartphone that runs two sim card at once and there was a time when I switch my data connection to SIM-2 which is a different internet provider and the casino noticed that I use a new location plus a new IP address, the funny thing was that they don't block me at that moment, it was after few weeks that I am ready to withdraw some money off the casino that they claimed that I need to prove that I own the account.

I was just luck that the amount on the casino is very small as I don't always gamble with large amount of money and that's the third won on the casino, I end up forgetting about the money and leave, since then I have learned to never change operating location and even up address.

This shouldn't be an issue at all but the casinos can make an issue out of those little things we believed shouldn't be a problem, it's like they always find something to use as an excuse against their customers.

[3kpk3]

Not much to update on yet, haven’t heard back.

I did ask customer service if I could send the video of me logging into my various utility and bank websites and they said it wouldn’t accept this.

However these are just customer service reps working off a script, if a senior at stake wants this, I can do it.

Am really disappointed in how Stake is handling your particular case. They should explain their side of the story and deliver a proper verdict instead of dragging this case on and on for months.

Personally, I gamble on Stake now and then, but I will stick to small amounts for now.

[coinerer]

Based on the story in my observation, they are not doing well to accommodate you in passing your kyc to them. The only passport and Driver's license that you have when you sent the photo are very valid compared to the bills that you submitted to them.
That's a bit annoying and worrying if there is a large balance on their casino platform. It seems like they didn't want to allow money to be withdrawn from their platform. But when you make a deposit, it's okay with them. I have a feeling that what I see is not good.

I have been using stake.com for several years without any KYC verification and it has been working very well for me and has not caused any problems. This is not a problem for me as I have not exceeded the maximum withdrawal limit without their kyc verification. I don't gamble regularly and don't have a record of huge winnings that exceed the $6000 limit.  But a regular gambler must have kyc verification account. Because they can have a big winning anytime they fail to withdraw their money.

[Willowbitcoin]

Not much to update on yet, haven’t heard back.

I did ask customer service if I could send the video of me logging into my various utility and bank websites and they said it wouldn’t accept this.

However these are just customer service reps working off a script, if a senior at stake wants this, I can do it.

Am really disappointed in how Stake is handling your particular case. They should explain their side of the story and deliver a proper verdict instead of dragging this case on and on for months.

Personally, I gamble on Stake now and then, but I will stick to small amounts for now.

Thanks.... I appreciate your support. Its been going on for months like this. ;/

[bbc.reporter]

@Willowbitcoin. I want to ask, if it is okay for you, what are your transactions with the stake.com like? Do you move more than $5k in and out of the sportsbook more actively than normal or do you store much of your coins and only withdraw your profit?

I recommended stake.com to someone and he immediately made a big deposit. He was my boss before actually. I am worried for him and now also for me hehehehe.

[piebeyb]

Based on the story in my observation, they are not doing well to accommodate you in passing your kyc to them. The only passport and Driver's license that you have when you sent the photo are very valid compared to the bills that you submitted to them.
That's a bit annoying and worrying if there is a large balance on their casino platform. It seems like they didn't want to allow money to be withdrawn from their platform. But when you make a deposit, it's okay with them. I have a feeling that what I see is not good.

I have been using stake.com for several years without any KYC verification and it has been working very well for me and has not caused any problems. This is not a problem for me as I have not exceeded the maximum withdrawal limit without their kyc verification. I don't gamble regularly and don't have a record of huge winnings that exceed the $6000 limit.  But a regular gambler must have kyc verification account. Because they can have a big winning anytime they fail to withdraw their money.

If you think about why people who gamble with thousands of dollars or hundreds of dollars don't verify from the start to a certain level so that there is no confusion when withdrawing later on even though Stake has regulations regarding KYC, there's nothing wrong with verifying KYC from the start for gamblers who play with bets. quite large for example hundreds of dollars or thousands of dollars because it is very important to keep problems like this.

It's hard to go into and help this case but I believe the Stake team will provide the best way out of this case, just waiting for Stunna to come see and solve a problem like this, I'm afraid the rules are still the rules worry that this problem is because of the existing rules. I hope the problem can be resolved properly without anyone feeling disadvantaged.

[coinerer]

Based on the story in my observation, they are not doing well to accommodate you in passing your kyc to them. The only passport and Driver's license that you have when you sent the photo are very valid compared to the bills that you submitted to them.
That's a bit annoying and worrying if there is a large balance on their casino platform. It seems like they didn't want to allow money to be withdrawn from their platform. But when you make a deposit, it's okay with them. I have a feeling that what I see is not good.

I have been using stake.com for several years without any KYC verification and it has been working very well for me and has not caused any problems. This is not a problem for me as I have not exceeded the maximum withdrawal limit without their kyc verification. I don't gamble regularly and don't have a record of huge winnings that exceed the $6000 limit.  But a regular gambler must have kyc verification account. Because they can have a big winning anytime they fail to withdraw their money.

If you think about why people who gamble with thousands of dollars or hundreds of dollars don't verify from the start to a certain level so that there is no confusion when withdrawing later on even though Stake has regulations regarding KYC, there's nothing wrong with verifying KYC from the start for gamblers who play with bets. quite large for example hundreds of dollars or thousands of dollars because it is very important to keep problems like this.

It's hard to go into and help this case but I believe the Stake team will provide the best way out of this case, just waiting for Stunna to come see and solve a problem like this, I'm afraid the rules are still the rules worry that this problem is because of the existing rules. I hope the problem can be resolved properly without anyone feeling disadvantaged.

Many people gamble with thousands of dollars because they have lots of money and many gamble because they are greedy to get rich quick and many gamble for other reasons. Not the same for everyone but those who gamble with thousands of dollars with good intentions don't hesitate to do kyc verification. but those who gamble with thousands of dollars for dishonest purposes try hard to ignore kyc. But if one wants to gamble for honest purpose and long term they must choose a trusted site and complete kyc verification then start be it with few dollars or thousands of dollars.

[Apocollapse]

If you think about why people who gamble with thousands of dollars or hundreds of dollars don't verify from the start to a certain level so that there is no confusion when withdrawing later on even though Stake has regulations regarding KYC, there's nothing wrong with verifying KYC from the start for gamblers who play with bets. quite large for example hundreds of dollars or thousands of dollars because it is very important to keep problems like this.

Non sense, do you always KYC your account when you firstly sign up to any site, including the untrustworthy one? I bet no.

There's no reason for someone need to KYC their account when they have a choice to access and use the site without KYC, no one want to make their life harder if they find the most easy way.

If your reason Stake has regulation regarding KYC, you need to ask Stake to verify every people account during registration.

[Mahdirakib]

Stunna had visited the forum on the 4th July and replied into two threads where the users made false claims against Stake. Maybe he isn't interested to take care of the KYC related issues. Otherwise, he would have said something here. You should create a topic in the Stake Community to get some attention from the Stake support team or administrator.

I have pm'd stunna a couple of weeks ago and to be fair, i see he hasnt logged into the board since i pm'd him. Maybe he can help and if he does, I will be equally embarrassed and grateful.

[wiss19]

Not much to update on yet, haven’t heard back.

I did ask customer service if I could send the video of me logging into my various utility and bank websites and they said it wouldn’t accept this.

However these are just customer service reps working off a script, if a senior at stake wants this, I can do it.

Have you tried posting on their Official ANN in this forum? If you haven't, you should give that a go as well and they might notice your case and handle it more quickly, you can also try sending a personal message to their representative on the forum and see if they respond. I don't really understand why it would take this long for them to handle the case or get you verified and also reject everything you offer them which shouldn't be the case.

If everything from your end is perfect and has no issues at all, this is really unprofessional for Stake to handle a case like this being the number one sportsbook and casino platform, this will have an impact on their reputation and trustworthiness and all this is only for $6k.

[Coin_trader]

Not much to update on yet, haven’t heard back.

I did ask customer service if I could send the video of me logging into my various utility and bank websites and they said it wouldn’t accept this.

However these are just customer service reps working off a script, if a senior at stake wants this, I can do it.

Have you tried posting on their Official ANN in this forum? If you haven't, you should give that a go as well and they might notice your case and handle it more quickly, you can also try sending a personal message to their representative on the forum and see if they respond. I don't really understand why it would take this long for them to handle the case or get you verified and also reject everything you offer them which shouldn't be the case.

If everything from your end is perfect and has no issues at all, this is really unprofessional for Stake to handle a case like this being the number one sportsbook and casino platform, this will have an impact on their reputation and trustworthiness and all this is only for $6k.

He already post on the Stake ANN thread to raise this concern through this post https://bitcointalk.org/index.php?topic=2072589.msg62477165#msg62477165 but no replied given back by Stake representative since there’s no active represantive in there that answering concern aside from the user @symphonized that probably only job is for marketing purposes because he only post promotion whenever I saw him on the Stake ANN thread.

I think the mods on Primedice like Stunna is still in-charge on handling forum local cases for Stake but he is not active since last July 4 which makes posting on ANN thread useless and spam the thread if he will continue posting this concern in there without any representative available to assist him further to finish this impossible KYC.

[FatFork]

If you think about why people who gamble with thousands of dollars or hundreds of dollars don't verify from the start to a certain level so that there is no confusion when withdrawing later on even though Stake has regulations regarding KYC, there's nothing wrong with verifying KYC from the start for gamblers who play with bets. quite large for example hundreds of dollars or thousands of dollars because it is very important to keep problems like this.

Read the OP's post again. Willowbitcoin made it clear that he was already Level 2 verified before Stake requested Level 3 verification.

Besides, as some have already pointed out, it doesn't make sense to undergo KYC verification on every site you use. Doing so only raises the risk of your personal data being leaked to the black market, which can lead to various additional problems down the line.

[khaled0111]

MmIf you think about why people who gamble with thousands of dollars or hundreds of dollars don't verify from the start to a certain level so that there is no confusion when withdrawing later on even though Stake has regulations regarding KYC,

Not going to talk about stake or any other casino, but if it's been mentioned on the ti's that kyc is required then better verify you identity from the start.
Any licensed casino will ask you for your legal documents sooner or later, either you verify your identity from the start or be ready to verify it later when requested.
Personally, I would doubt any one who will deposit a large amount on a casino without having a verified account. This rises suspicions.

[3kpk3]

Not going to talk about stake or any other casino, but if it's been mentioned on the ti's that kyc is required then better verify you identity from the start.
Any licensed casino will ask you for your legal documents sooner or later, either you verify your identity from the start or be ready to verify it later when requested.
Personally, I would doubt any one who will deposit a large amount on a casino without having a verified account. This rises suspicions.

Did you even read op's post properly? He made it clear on multiple occasions that he provided KYC again and again along with ample amount of evidence, but Stake kept changing their words and rejected them repeatedly.

Every crypto gambling site mentions KYC is required at some point or another, but it's mandatory only in some of them. Think!

[decodx]

Personally, I would doubt any one who will deposit a large amount on a casino without having a verified account. This rises suspicions.

Why the sudden doubts? That makes no sense. Back in the day, we used to gamble at casinos without bothering about verifying our accounts. And many gamblers still don't like going through KYC processes because they worry about the security of their personal info. But that doesn't make them suspicious in any way. People just have different preferences when it comes to sharing their details.

As for the OP, he said his account was already KYC verified, so your comment makes no sense in this case.

[wxa7115]

If you think about why people who gamble with thousands of dollars or hundreds of dollars don't verify from the start to a certain level so that there is no confusion when withdrawing later on even though Stake has regulations regarding KYC, there's nothing wrong with verifying KYC from the start for gamblers who play with bets. quite large for example hundreds of dollars or thousands of dollars because it is very important to keep problems like this.

It's hard to go into and help this case but I believe the Stake team will provide the best way out of this case, just waiting for Stunna to come see and solve a problem like this, I'm afraid the rules are still the rules worry that this problem is because of the existing rules. I hope the problem can be resolved properly without anyone feeling disadvantaged.

The truth is that it should not take more than three months for a user to pass the verification process, especially if they are cooperative and they are doing what they can to provide the necessary documents.

So unless there is more to the story, something we do not know at the moment, this seems like a case in which the customer support of stake are not doing their job properly and the OP has their money trapped there for the time being, I hope it gets resolved or at least the community is told about why the OP is being denied a withdrawal.

[Willowbitcoin]

@Willowbitcoin. I want to ask, if it is okay for you, what are your transactions with the stake.com like? Do you move more than $5k in and out of the sportsbook more actively than normal or do you store much of your coins and only withdraw your profit?

I recommended stake.com to someone and he immediately made a big deposit. He was my boss before actually. I am worried for him and now also for me hehehehe.

I deposited about $500-750 and grinded to 6k. Never made a single withdrawal.

[Willowbitcoin]

Based on the story in my observation, they are not doing well to accommodate you in passing your kyc to them. The only passport and Driver's license that you have when you sent the photo are very valid compared to the bills that you submitted to them.
That's a bit annoying and worrying if there is a large balance on their casino platform. It seems like they didn't want to allow money to be withdrawn from their platform. But when you make a deposit, it's okay with them. I have a feeling that what I see is not good.

I have been using stake.com for several years without any KYC verification and it has been working very well for me and has not caused any problems. This is not a problem for me as I have not exceeded the maximum withdrawal limit without their kyc verification. I don't gamble regularly and don't have a record of huge winnings that exceed the $6000 limit.  But a regular gambler must have kyc verification account. Because they can have a big winning anytime they fail to withdraw their money.

If you think about why people who gamble with thousands of dollars or hundreds of dollars don't verify from the start to a certain level so that there is no confusion when withdrawing later on even though Stake has regulations regarding KYC, there's nothing wrong with verifying KYC from the start for gamblers who play with bets. quite large for example hundreds of dollars or thousands of dollars because it is very important to keep problems like this.

It's hard to go into and help this case but I believe the Stake team will provide the best way out of this case, just waiting for Stunna to come see and solve a problem like this, I'm afraid the rules are still the rules worry that this problem is because of the existing rules. I hope the problem can be resolved properly without anyone feeling disadvantaged.

Just to be clear, I ALWAYS KYC on every book i gamble on before i deposit to avoid this exact situation. I was 100% level 2 verified before deposting.

[piebeyb]

MmIf you think about why people who gamble with thousands of dollars or hundreds of dollars don't verify from the start to a certain level so that there is no confusion when withdrawing later on even though Stake has regulations regarding KYC,

Not going to talk about stake or any other casino, but if it's been mentioned on the ti's that kyc is required then better verify you identity from the start.
Any licensed casino will ask you for your legal documents sooner or later, either you verify your identity from the start or be ready to verify it later when requested.
Personally, I would doubt any one who will deposit a large amount on a casino without having a verified account. This rises suspicions.

Yes unfortunately I'm just a little gambler so no need to have to do KYC so far because without KYC I can still withdraw money from this site and maybe some other users, I don't know for other gamblers who play hundreds to thousands of dollars maybe they should have verified that from the start for fear that something like this would happen.

I also don't blame the OP or anyone and don't want to corner either but from this case we can learn what we have to do. Playing at a licensed casino for small gamblers certainly won't be a problem because without KYC withdrawals can still be processed except playing with big money or the system suspects prohibited activities or other problems that make users have to do KYC.

If you think about why people who gamble with thousands of dollars or hundreds of dollars don't verify from the start to a certain level so that there is no confusion when withdrawing later on even though Stake has regulations regarding KYC, there's nothing wrong with verifying KYC from the start for gamblers who play with bets. quite large for example hundreds of dollars or thousands of dollars because it is very important to keep problems like this.

Read the OP's post again. Willowbitcoin made it clear that he was already Level 2 verified before Stake requested Level 3 verification.

Besides, as some have already pointed out, it doesn't make sense to undergo KYC verification on every site you use. Doing so only raises the risk of your personal data being leaked to the black market, which can lead to various additional problems down the line.

I read that and Stake reset level 2 verification on OP's account so he had to re-verify again, so if that's the rule in the end maybe I also can't say anything because I've never played with thousands of dollars on this site just a small gambler with tens of dollars, so if I were him who was level 2 before I would raise level 3 because I was playing with big money and of course I already trusted this site with KYC level 2 before. I also hope that this case will be resolved soon and no one will feel disadvantaged, talking about KYC will never end so it all depends on how people research the site before doing KYC.  

Just to be clear, I ALWAYS KYC on every book i gamble on before i deposit to avoid this exact situation. I was 100% level 2 verified before deposting.

That's good, since you already trusted this site and leveled up 2 before, I hope @Stunna will solve your problem too.

[SirLancelot]

@Willowbitcoin. I want to ask, if it is okay for you, what are your transactions with the stake.com like? Do you move more than $5k in and out of the sportsbook more actively than normal or do you store much of your coins and only withdraw your profit?

I recommended stake.com to someone and he immediately made a big deposit. He was my boss before actually. I am worried for him and now also for me hehehehe.

If he is new to Stake and depositing for the first time, there shouldn't be much of an issue other than that they will ask him for a lot of verification and stuff, and once he goes through all that and comes out clean, they will add his deposit and there won't be problems at all for him and for you. In case, he is found doing something wrong and guilty of doing something illegal, which shouldn't be the case if you know him, they might do some investigation as well.

Usually, users who don't deposit or withdraw big amounts are found to be suspicious when they make a big deposit or request a big withdrawal all of a sudden as they can clearly see their history and they have never done such a thing before, so they might think they are cheating or something.

[Yogee]

It seems to me that Stake's support is in a tricky situation and they couldn't decide what to do that's why they're keeping you in this enhanced KYC verification loop. These people you've talked to so far probably believe your story but they can't really bend their rules & regulations unless someone higher up tell them to do so.

[Fatunad]

It seems to me that Stake's support is in a tricky situation and they couldn't decide what to do that's why they're keeping you in this enhanced KYC verification loop. These people you've talked to so far probably believe your story but they can't really bend their rules & regulations unless someone higher up tell them to do so.

Issues like this turns out to be a troll most of the time just like on this situation on where Stunna do make out a commen.
https://bitcointalk.org/index.php?topic=5458488.msg62500192#msg62500192

As long there would be no solid proofs then there's no way that the accusation would really be that valid.Dont know on why Stake had been holding after complying KYC
on this one because if they would really be that asking those documents and procedures been mentioned then it is really that way too much imho.

Sometimes you would really be having that boggling mind on why the heck these platforms are really that asking things arent supposed to reach out on certain point.

[bbc.reporter]

@Willowbitcoin. I want to ask, if it is okay for you, what are your transactions with the stake.com like? Do you move more than $5k in and out of the sportsbook more actively than normal or do you store much of your coins and only withdraw your profit?

I recommended stake.com to someone and he immediately made a big deposit. He was my boss before actually. I am worried for him and now also for me hehehehe.

I deposited about $500-750 and grinded to 6k. Never made a single withdrawal.

Also, were you in a prohibited jurisdiction when you were working overseas? It is very important to know, however, you do not need to answer the question if you think it will incriminate the account while your case is still open with stake.com. It might also be the real source of the problem if you were.

[ziportan]

already knew since months that stake.com was pure shit when i heard they ask for proof of income.. none of their fkn business. just dont bet on this site.. plain and simple

[TheGreatPython]

already knew since months that stake.com was pure shit when i heard they ask for proof of income.. none of their fkn business. just dont bet on this site.. plain and simple

It's definitely not something they do for fun or they like to do, it's probably one of the requirements of the AML laws that they need to comply with. If they don't confirm the source of income of their gamblers, that would make it suspicious for the gamblers and there might be potential money launderers authorities can't accept that so they force these rules on the casinos that are regulated so that there is no money laundering in the casinos.

And, I don't think they ask for your proof of income at level 1 KYC verification but they ask for it for the highest level of KYC which mostly occurs because you either want to make a big deposit or withdrawal, or they might find some of your activities unusual and suspicious, that is when the highest level of KYC verification is triggered.

[CreepyUncleJoe]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

[ImThour]

I am sure Stake team will surely help you out as they are very trusted and part of this forum since the early days. People like Stunna and MICRO will surely help you out with this. The support team do need to understand that Driving License or Identity Card is more than enough to get a user KYCed. Asking for Passport and other documents is really stupid, please do not do this to your customers. These sort of forum threads do hinder the status of the company doesn't matter how big it or trusted it is. Do not play with your customer's funds.

[xLays]

I am sure Stake team will surely help you out as they are very trusted and part of this forum since the early days. People like Stunna and MICRO will surely help you out with this. The support team do need to understand that Driving License or Identity Card is more than enough to get a user KYCed. Asking for Passport and other documents is really stupid, please do not do this to your customers. These sort of forum threads do hinder the status of the company doesn't matter how big it or trusted it is. Do not play with your customer's funds.

It's been two weeks since this thread started and until now no one from Stake support or any representative has shown up here only those who participate in their signature campaign. However, we don't know what's happening behind the scenes as both parties may be working on resolving this issue without the OP providing updates.

I'm sure that if other websites did this, their accounts here on Bitcointalk would now have a negative trust rating.

[GxSTxV]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

Well I’m not defending the casinos here or have any relationship with any casino, I’m also a gambler but the reason of asking only people who win for their documents seems a bit logically since it’s annoying for gamblers first to verify their account before even trying to gamble and withdraw. Asking for documents is to avoid age restrictions and money laundering so if you don’t withdraw means everything is normal in both cases.

Nevertheless this story between the OP and Stake is very similar to many previous and numerous cases where a casino tries to push the gambler to stop providing documents and take his wins in a very shady way. I don’t see any logic in asking more than what the OP already gave them to verify the account.

[Hamphser]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

Casinos are regulated or under the rule of government on which it would be understandable that they would really be abiding on what are the rules and terms which government imposed to them and we know
that government doesnt really like on getting blinded about huge money that circulates around this industry specially on gambling which it does generate tons of money. For a certain individual who do make
out such deposit and able to hit up some jackpots or big money then this is where that security verification would kick in- trying to ask out your documentations and other similar things as long it would be giving out that info and most like it would be for taxation matter or would really be something that connects out their personal intent on not to pay up their users.

Since we are talking about Stake which they had been on this market for years now then its impossible that they wont really be paying up someone.There are similar issues like this in the
past though but it turns out the complainant is the one who do able to violate something.

[Youngkhngdiddy]

Hello,

I have been holding off on posting this as it's likely, if there were a chance I would get paid. It's not happening after i go public but after 3+ months of jumping through never-ending KYC hoops its obvious to me that Stake.com have decided not to pay me under the guise of KYC and i want to warn people out there that if you play there, even if you are verfied to keep your balance low. Limit your exposure. Or just play somewhere else.

Drivers License Back and front
Me holding drivers license
Passport back and front
Me holding

My problem is, in 2023 who gets physical proof of payment? But luckily in thailand, i can get phsyical receipts if i change my online account back to physical. I could collate the physical bills and receipts over the next three months however my bills and receipts will be in thai, the electricity company will not give you a phsycial receipt or bill in english and stake wont accept thai. Ive offered to pay for translation. Not accepted. I offered to meet someone in a thailand office and they said.

Am i being unreasonable here? To be clear, they will not let me withdraw my money out. Maybe i deserve to lose 6k USD on a legitimate account because i vpned while working overseas? Can someone with a clearer head here suggest what my next steps should

This issue seem like a joke but it's not funny cause I could imagine the stress they're making you go through just to get your hard earned money out of their app, we all know how difficult it is most time to predict and win games, coming out  with strategic ideas in picking out the best odds suitable for winning, then after that the company would want to frustrate you when trying to claim your winnings, it's very unfair, like I can't even imagine going through that stress for over 3months, left for me I would had give up, but come to think of it $6k Is not a little cash to forfeit to a gambling site that's happy to watch you loose your money for there own gains.

 I find it very unfair that they'll require for such number of documents including a gas bill and make you go through 4 levels of verification something that should had been done upon registration, these Tos are not customer friendly and they should look into these else they'll end up losing a lot of customers and a rival competitor could take advantage upon seeing this unfair act, all those numerous requests from them are unnecessary and your drivers license and original stamped government documents is enough for them to acknowledge your proof of ownership, well it's a good thing you did to air out instead of dieing in silence because you might find solutions here and members of the forum using that particular site would also learn from your mistake, anyways sorry for the stress you're going through and i wish you goodluck in resolving this issue.

[Plaguedeath]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

It happens in everything, casino is a business, so definitely they don't want to lose. Similar like centralized exchange where they might froze your funds when you want to withdraw huge amount of money.

I'm sure that if other websites did this, their accounts here on Bitcointalk would now have a negative trust rating.

Correct, people are scared because Stake is a long trusted casino, when they make a mistake, people will not really believe because they're get vouched to favor on Stake side than the gambler. If Stake representative comes and pointed out if @OP use VPN is a huge mistake and it's their right to confiscate the gambler's funds, people will say Stake is right.

[Mr. Magkaisa]

I am sure Stake team will surely help you out as they are very trusted and part of this forum since the early days. People like Stunna and MICRO will surely help you out with this. The support team do need to understand that Driving License or Identity Card is more than enough to get a user KYCed. Asking for Passport and other documents is really stupid, please do not do this to your customers. These sort of forum threads do hinder the status of the company doesn't matter how big it or trusted it is. Do not play with your customer's funds.

         -  That's right, I hope that the stakes platform can resolve this immediately so that the few years that they have protected their reputation will not be wasted and only be destroyed by such an issue. It's been over a week since this issue was posted in this thread section. And currently I don't seem to have seen a problem solver for this issue, has it been solved?

Also, the Driver's license is a valid document coming from the government, and I agree that if another valid ID is asked for, it will be questionable for me, because it seems that what a casino does like this is out of the question. doing to their gamblers.

[Odusko]

Recently stake behavior have not been favorable to the players and the way their terms of service are constantly updated with trickier rules that only favor the casino, where there decide what happens how, and when, this has become a bad operational manner that stake need to look into, the stake has a large community base users and with that, the only compensation to the customers for the loyalty is fair judgment and user-friendly operation.

[FatFork]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

Yeah, it's quite amusing how casinos suddenly become very concerned about your identity, and all those formalities, but only when you start winning. On the other hand, you could lose millions, and they wouldn't bat an eye or ask for a single document. Quite a double standard, isn't it? Of course, we can understand that they are businesses after all, and profit is their primary goal. So, they will do everything in their power to safeguard their financial interests and maximize their profit. However, what's truly unfortunate is that regulators permit such practices. Yet, considering they have a stake in the profits as well, we shouldn't be overly surprised.

[SamReomo]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

Yeah, it's quite amusing how casinos suddenly become very concerned about your identity, and all those formalities, but only when you start winning. On the other hand, you could lose millions, and they wouldn't bat an eye or ask for a single document. Quite a double standard, isn't it? Of course, we can understand that they are businesses after all, and profit is their primary goal. So, they will do everything in their power to safeguard their financial interests and maximize their profit. However, what's truly unfortunate is that regulators permit such practices. Yet, considering they have a stake in the profits as well, we shouldn't be overly surprised.

They are doing such thing to maximize their profits because when someone losses the whole money goes into the account of the casino and when someone win the money has to be withdrawn from the account of the casino. The casinos which are working with a fair model would never ask for KYC for small amounts, but if the earning is high is amount then the casinos ask for KYC and other documents.

Their main aim is to safeguard their platform against those gamblers who might be the luckiest people on the planet and I believe that's why they mainly ask for KYC to know the people playing behind the scenes. They have been running this business model for a long time now, and they will continue doing it for even more time. I'm quite sure that team Stake will solve this issue very soon and they wont compromise their reputation for $6000 because that's not a huge amount for them.

[arwin100]

Recently stake behavior have not been favorable to the players and the way their terms of service are constantly updated with trickier rules that only favor the casino, where there decide what happens how, and when, this has become a bad operational manner that stake need to look into, the stake has a large community base users and with that, the only compensation to the customers for the loyalty is fair judgment and user-friendly operation.

If people doesn't like their latest behavior due to their updates didn't favor to their user maybe they should voice out their sentiments and post it on their thread. For sure Stake management would listen about what their community members suggest or discuss since they might lose loyal supporters if they don't listen to other sides. Stake management need to see if they are bit strict on their implementation since if there's many accusation posted regarding Kyc issues or any related to that then maybe this might create huge trouble to their operation.

[Yogee]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

Would you prefer that they require you to submit documents before you actually play any game? You have to keep in mind that it's the users who don't like casinos to ask for upfront KYC verification or investigate our source of funds upon deposit. We want to be as private as much as possible so it's understandable that they only review our gaming patterns and do security checks during withdrawals.

[Ever-young]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

This is as a result of them wanting to reduce the amount of winning they pay out their customers. This is why I always say that most of this online casinos bind their rules in the way that it could suit them and even when you try to be on the line immediately you make some legit winning which they don't want to pay, that's when they will start looking for excuses that might make them not to pay you on delay the withdrawal for sometimes which makes most people out of inpatient use all the fund and wager for games which they might end up losing and the money all returned back to them.

[Fivestar4everMVP]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

Well, as unfortunate as it seems or is, this is the reality and what we see today on every casino, and not just stake, although if you ask them, they did tell you some of measures are put in place to prevent the bad eggs from using the casino as a tool to launder money, or fund trafficking - what ever the reason be, genuine or not, the fact remains that innocent gamblers are greatly affected, and sometime in some rare cases, it puts the innocent gamblers at a high risk of losing money..

Knowing this, I personally always advice gamblers to play in small amount of money, if he or she knows there are certain type of document he or she can't provide when asked to, play in minimal amounts across different reputable casinos if you must.

[Coin_trader]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

This is as a result of them wanting to reduce the amount of winning they pay out their customers. This is why I always say that most of this online casinos bind their rules in the way that it could suit them and even when you try to be on the line immediately you make some legit winning which they don't want to pay, that's when they will start looking for excuses that might make them not to pay you on delay the withdrawal for sometimes which makes most people out of inpatient use all the fund and wager for games which they might end up losing and the money all returned back to them.

You are talking about some random not reputable casino because a reputable casino will never use ToS just to reduce the amount of winning of their customers since they a lot of customers that can contribute to their profit. Trust is what makes online casino popular among players, I doubt that established casino will risk losing that just to save some money from customers profit.

The multiple issue about casino problem on ToS probably what many people think like you posted. But people don’t realized that most of the players that facing this kind of problem has a special cases which potentially violated the casino ToS. There’s a lot of whales on the casino that is not complaining while only few experience this kind of situation with problematic condition on their account.

[Viscore]

Knowing this, I personally always advice gamblers to play in small amount of money, if he or she knows there are certain type of document he or she can't provide when asked to, play in minimal amounts across different reputable casinos if you must.

With the availability of numerous gambling sites offering similar games, it's relatively easy to diversify your funds. This approach can help prevent a single site from requiring a KYC verification due to significant winnings. If you consider yourself a serious gambler, having accounts on 5 to 10 gambling sites could be sufficient to spread your bets and mitigate the risk of encountering such requirements.

[topbitcoin]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

Well, as unfortunate as it seems or is, this is the reality and what we see today on every casino, and not just stake, although if you ask them, they did tell you some of measures are put in place to prevent the bad eggs from using the casino as a tool to launder money, or fund trafficking - what ever the reason be, genuine or not, the fact remains that innocent gamblers are greatly affected, and sometime in some rare cases, it puts the innocent gamblers at a high risk of losing money..

Knowing this, I personally always advice gamblers to play in small amount of money, if he or she knows there are certain type of document he or she can't provide when asked to, play in minimal amounts across different reputable casinos if you must.

We know that is the problem, why is KYC needed to anticipate some fraud that is done intentionally to commit money laundering, we have agreed on that, and indeed other users are very affected by this policy, which has become a loss for many customers who do gambling with the intention of wanting to maintain their identity, in the anonymity they expect.
I think what the OP has is there are other indicators that the platform can't run its withdrawals, because he using a Vpn might be an indicator of why the process is so complicated.
And yes the best option to guard against this kind of situation is to deposit and withdraw with the amount that is below the minimum, so it doesn't end up complicated like this.

[Fivestar4everMVP]

It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.

Well, as unfortunate as it seems or is, this is the reality and what we see today on every casino, and not just stake, although if you ask them, they did tell you some of measures are put in place to prevent the bad eggs from using the casino as a tool to launder money, or fund trafficking - what ever the reason be, genuine or not, the fact remains that innocent gamblers are greatly affected, and sometime in some rare cases, it puts the innocent gamblers at a high risk of losing money..

Knowing this, I personally always advice gamblers to play in small amount of money, if he or she knows there are certain type of document he or she can't provide when asked to, play in minimal amounts across different reputable casinos if you must.

We know that is the problem, why is KYC needed to anticipate some fraud that is done intentionally to commit money laundering, we have agreed on that, and indeed other users are very affected by this policy, which has become a loss for many customers who do gambling with the intention of wanting to maintain their identity, in the anonymity they expect.
I think what the OP has is there are other indicators that the platform can't run its withdrawals, because he using a Vpn might be an indicator of why the process is so complicated.
And yes the best option to guard against this kind of situation is to deposit and withdraw with the amount that is below the minimum, so it doesn't end up complicated like this.

Yeah, you are right about the ops case, though that wasn't really what I was talking about, ops case has been discussed and I have several comments on that, ops case is a case of using VPN when the casino in question banned users from accessing the site through VPN, so this is a case of breaking the rules of the casino..

But then, my reply was particularly in response to what creepyunclejoe said about casino not asking for any form of verification when losing, but turn around to ask for verification when you have won and wants to withdraw.

[topbitcoin]

We know that is the problem, why is KYC needed to anticipate some fraud that is done intentionally to commit money laundering, we have agreed on that, and indeed other users are very affected by this policy, which has become a loss for many customers who do gambling with the intention of wanting to maintain their identity, in the anonymity they expect.
I think what the OP has is there are other indicators that the platform can't run its withdrawals, because he using a Vpn might be an indicator of why the process is so complicated.
And yes the best option to guard against this kind of situation is to deposit and withdraw with the amount that is below the minimum, so it doesn't end up complicated like this.

Yeah, you are right about the ops case, though that wasn't really what I was talking about, ops case has been discussed and I have several comments on that, ops case is a case of using VPN when the casino in question banned users from accessing the site through VPN, so this is a case of breaking the rules of the casino..

But then, my reply was particularly in response to what creepyunclejoe said about casino not asking for any form of verification when losing, but turn around to ask for verification when you have won and wants to withdraw.

Maybe it can be said that the money is really arrested for violating the rules that have been set by the casino, in cases like this do you know how to take the OP in solving the problems he made, or indeed the punishment of the violation cannot be negotiated Again, and OP really has to let it go.

But indeed this becomes confusion itself, maybe the impression becomes unfair to the user when he spends the money there is not a problem and the platform does not KYC, but when making a withdraw he must doing that, this is make confusion if Think again.

[danadc]

We know that is the problem, why is KYC needed to anticipate some fraud that is done intentionally to commit money laundering, we have agreed on that, and indeed other users are very affected by this policy, which has become a loss for many customers who do gambling with the intention of wanting to maintain their identity, in the anonymity they expect.
I think what the OP has is there are other indicators that the platform can't run its withdrawals, because he using a Vpn might be an indicator of why the process is so complicated.
And yes the best option to guard against this kind of situation is to deposit and withdraw with the amount that is below the minimum, so it doesn't end up complicated like this.

Yeah, you are right about the ops case, though that wasn't really what I was talking about, ops case has been discussed and I have several comments on that, ops case is a case of using VPN when the casino in question banned users from accessing the site through VPN, so this is a case of breaking the rules of the casino..

But then, my reply was particularly in response to what creepyunclejoe said about casino not asking for any form of verification when losing, but turn around to ask for verification when you have won and wants to withdraw.

Maybe it can be said that the money is really arrested for violating the rules that have been set by the casino, in cases like this do you know how to take the OP in solving the problems he made, or indeed the punishment of the violation cannot be negotiated Again, and OP really has to let it go.

But indeed this becomes confusion itself, maybe the impression becomes unfair to the user when he spends the money there is not a problem and the platform does not KYC, but when making a withdraw he must doing that, this is make confusion if Think again.

This is one of the reasons why it is good for me when entering a casino that things are clear, the rules of a casino are always followed, if a player makes a mistake and does not follow them as they request, they do not have any type of rules. of opportunity, if it is with KYC, VPN things can get very hard , the bad thing is that when a player makes his good plays and wins, but he did not do KYC or in the casino they do not allow vpn so they do not pay, but I am sure that If the player has lost money playing, the casino does not Send him an email and tells him that he cannot take his money because he used a vpn or because he did not comply with the kyc , those are the things that should be seen.

[Saint-loup]

It's definitely not something they do for fun or they like to do, it's probably one of the requirements of the AML laws that they need to comply with. If they don't confirm the source of income of their gamblers, that would make it suspicious for the gamblers and there might be potential money launderers authorities can't accept that so they force these rules on the casinos that are regulated so that there is no money laundering in the casinos.

And, I don't think they ask for your proof of income at level 1 KYC verification but they ask for it for the highest level of KYC which mostly occurs because you either want to make a big deposit or withdrawal, or they might find some of your activities unusual and suspicious, that is when the highest level of KYC verification is triggered.

Not for fun, but doing it for money or in order "to protect their business" is very likely. Willowbitcoin hasn't made any witdrawal and just made a deposit of $750 according to him. That's weird to ask KYC for withdrawing his winnings and not for accepting his deposit, if it's just for AML measures purpose. Strangely we never see casinos asking KYC to accept deposits or to take the money of the customers when they lose. It's always when they have to pay winnings that issues happen. Besides that why they just don't say it if it's a matter of AML? They would pay dozens of users to wear their avatar and signature but not replying to a serious thread like that hurting their reputation, while their behaviour is totally fair, honest and professional?

[wxa7115]

It's definitely not something they do for fun or they like to do, it's probably one of the requirements of the AML laws that they need to comply with. If they don't confirm the source of income of their gamblers, that would make it suspicious for the gamblers and there might be potential money launderers authorities can't accept that so they force these rules on the casinos that are regulated so that there is no money laundering in the casinos.

And, I don't think they ask for your proof of income at level 1 KYC verification but they ask for it for the highest level of KYC which mostly occurs because you either want to make a big deposit or withdrawal, or they might find some of your activities unusual and suspicious, that is when the highest level of KYC verification is triggered.

Not for fun, but doing it for money or in order "to protect their business" is very likely. Willowbitcoin hasn't made any witdrawal and just made a deposit of $750 according to him. That's weird to ask KYC for withdrawing his winnings and not for accepting his deposit, if it's just for AML measures purpose. Strangely we never see casinos asking KYC to accept deposits or to take the money of the customers when they lose. It's always when they have to pay winnings that issues happen. Besides that why they just don't say it if it's a matter of AML? They would pay dozens of users to wear their avatar and signature but not replying to a serious thread like that hurting their reputation, while their behaviour is totally fair, honest and professional?

What is weird about this case in particular is that we have seen stake accept very high bets on the past and allow big withdrawals as well, a withdrawal of 6k from a gambler that made a deposit of 750 does not seem to merit this behavior.

Considering this I can only conclude there is something stake is not telling us which is preventing them to allow that withdrawal, I do not know what it may be but it must be a very powerful reason otherwise it is impossible to explain what we are seeing here.

[knowngunman]

This is one of the reasons why it is good for me when entering a casino that things are clear, the rules of a casino are always followed, if a player makes a mistake and does not follow them as they request, they do not have any type of rules. of opportunity, if it is with KYC, VPN things can get very hard , the bad thing is that when a player makes his good plays and wins, but he did not do KYC or in the casino they do not allow vpn so they do not pay, but I am sure that If the player has lost money playing, the casino does not Send him an email and tells him that he cannot take his money because he used a vpn or because he did not comply with the kyc , those are the things that should be seen.

This is one reason why it’s necessary to read and understand the terms and conditions of every casino you join. It has been my norms and priority for long now when I joined online casino or even crypto exchange, I do make sure I complete everything necessary including KYC (as the case may be) before I proceed to make a deposit and kickstart my activities in the platform to avoid story like this. Some of these online casinos actually prohibit using VPN to access their platform but I don't think that's the case with the OP because I believe he should've read through their terms and won't attempted to use it if it is against their rules.

Strangely we never see casinos asking KYC to accept deposits or to take the money of the customers when they lose. It's always when they have to pay winnings that issues happen. Besides that why they just don't say it if it's a matter of AML? They would pay dozens of users to wear their avatar and signature but not replying to a serious thread like that hurting their reputation, while their behaviour is totally fair, honest and professional?

This should not be new to every gambler. Casinos operate in the same pattern as banking system. If you are depositing, no one care to know where the fund is coming from but when you attempt to withdraw is where all sort of questioning and identity verification comes in to prove the ownership of account. Demanding for the KYC is understandable but rejection without any reason attached is very suspicious.

[bangjoe]

Yeah, you are right about the ops case, though that wasn't really what I was talking about, ops case has been discussed and I have several comments on that, ops case is a case of using VPN when the casino in question banned users from accessing the site through VPN, so this is a case of breaking the rules of the casino..

But then, my reply was particularly in response to what creepyunclejoe said about casino not asking for any form of verification when losing, but turn around to ask for verification when you have won and wants to withdraw.

Maybe it can be said that the money is really arrested for violating the rules that have been set by the casino, in cases like this do you know how to take the OP in solving the problems he made, or indeed the punishment of the violation cannot be negotiated Again, and OP really has to let it go.

But indeed this becomes confusion itself, maybe the impression becomes unfair to the user when he spends the money there is not a problem and the platform does not KYC, but when making a withdraw he must doing that, this is make confusion if Think again.

This is one of the reasons why it is good for me when entering a casino that things are clear, the rules of a casino are always followed, if a player makes a mistake and does not follow them as they request, they do not have any type of rules. of opportunity, if it is with KYC, VPN things can get very hard , the bad thing is that when a player makes his good plays and wins, but he did not do KYC or in the casino they do not allow vpn so they do not pay, but I am sure that If the player has lost money playing, the casino does not Send him an email and tells him that he cannot take his money because he used a vpn or because he did not comply with the kyc , those are the things that should be seen.

Of course it will never happen, because basically like you give money to them, of course they will not refuse the money that has entered into his pocket, it is a simple thought, if you look back at the casino, it doesn't have a mistake because he gives a strict rules In this case, therefore the importance of reading so that in your gamble experience you do not make carelessness that can harm yourself, it seems true, the problem is not lies in the KYC, because it can be resolved in my opinion, the use of VPN can be a strong reason for The casino does not make payments.
But hopefully it can be resolved and both parties are not disadvantaged.

[Willowbitcoin]

I wish I could give a better update but there is no working behind the scenes here. I am in a holding pattern. I had hoped if I could circumnavigate the level 1 customer support and get eyes on this by someone above them, it would be an easy fix. Posting here may achieve that but to date, no comments from stake management.

Ultimately, if they want three months worth of electricity bills in english, I will need to wait another two months for the digital bills to come through in English. However, they will be digital, not physical. So I'm back in the loop again.

It's disheartening, really... It's been a while since I've been scammed in btc land, but this is just another reminder of the wild west crypto is and maybe always will be.

[Willowbitcoin]

Update -

Still no word from stake reps.

Ive got two months worth of digital electronic invoices now. Will lodge next month when the third comes through.

This whole thing is so silly....

[CryptoHeadlineNews]

Update -

Still no word from stake reps.

Ive got two months worth of digital electronic invoices now. Will lodge next month when the third comes through.

This whole thing is so silly....

For me, I think the solution to your problem have already been given to you by the representative of Stake casino which you chatted with on the screenshot you provided at the home page of this thread (i.e asking for your stamped water, gas or electricity bill of up to 3 months old), which you are yet to provide. Because it's left for you to do the needful, and when "Stake casino" fails to correspond, then we will all side by you, rather than refusing and wanting forum members to start having doubt about Stake.com, which has proven to be one of the best and most reliable casino presently.

Check this below, as I wish to see you comply and give us positive feedback anytime soon

You can use one of the following documents to verify your address:
 * Utility bill ( electricity, water, gas or rent bill )
Bank or credit card statement (in some cases bank statement cannot be used)
 * Council tax, municipality bill or government tax letter.

https://help.stake.com/en/articles/5328375-acceptable-documents-for-proof-of-address

[Doan9269]

OP why are you not providing the required documents for the to process your request, don't you know thst as long as you make use of a kyc casino, they will definitely request for your identity and some information about you, you're the one delaying yourself here i think because they cannot shift ground for you except you comply with them, giving me them just your electric bill or other required documents shouldn't be a difficult task to you, maybe next time you will learn not to use a kyc casino and choose the ones that don't request for such.

[mak013]

OP why are you not providing the required documents for the to process your request, don't you know thst as long as you make use of a kyc casino, they will definitely request for your identity and some information about you, you're the one delaying yourself here i think because they cannot shift ground for you except you comply with them, giving me them just your electric bill or other required documents shouldn't be a difficult task to you, maybe next time you will learn not to use a kyc casino and choose the ones that don't request for such.

The OP gave all these bills, bank statements - everything the Stake support asked as i understand. If he tells us the truth - i don`t see any problems with KYC - he gave enough information for it. The moment i`m interested in is why @stunna doesn`t post here, he usually answer when someone has problems with the Stake.
PS. The easiest way to KYC in such situation - video call. In such verification the OP can show his ID and bills.

[Fivestar4everMVP]

Update -

Still no word from stake reps.

Ive got two months worth of digital electronic invoices now. Will lodge next month when the third comes through.

This whole thing is so silly....

Well, the whole experience and wait must be very frustrating doubt, but like Cryptoheadlinenews said, you are the one holding your self and your funds hostage, I don't mean this in a rude way so please don't misinterpret me, stake rep already told you the kind of document they need to have your account pass the level 4 kyc requirement, which as we all have learned is your only ticket for you to be able to withdraw your funds, what other words are you expecting from them actually? submit what they asked you to submit and let it be that they did not answer you, then that will be a different thing to discuss altogether.

For now , all I can say is just wish you luck, and also remind you that casinos are ever ready to take your money if you give them the reason to, so have this in mind and do all you can to get what is required to get your funds back.

[Cling18]

OP why are you not providing the required documents for the to process your request, don't you know thst as long as you make use of a kyc casino, they will definitely request for your identity and some information about you, you're the one delaying yourself here i think because they cannot shift ground for you except you comply with them, giving me them just your electric bill or other required documents shouldn't be a difficult task to you, maybe next time you will learn not to use a kyc casino and choose the ones that don't request for such.

The OP gave all these bills, bank statements - everything the Stake support asked as i understand. If he tells us the truth - i don`t see any problems with KYC - he gave enough information for it. The moment i`m interested in is why @stunna doesn`t post here, he usually answer when someone has problems with the Stake.
PS. The easiest way to KYC in such situation - video call. In such verification the OP can show his ID and bills.

I think a video call would be the best way to further pass that long verification process. It's frustrating on Op's end knowing that he has gone through a lot of processes and they're still asking for more documents. A proof of billing, IDs and selfies would be enough to know that the customer is the rightful owner of the account.
I think to finish things off, Op has to do the last 3 months stamped bill to pass this and if they will still ask for more I think that would be really too much and beyond the real essence of KYC. We all know that they also want to secure their site from fraudsters yet it will also be unfair if Op has played responsibly and spent money to play on their site.

[arwin100]

OP why are you not providing the required documents for the to process your request, don't you know thst as long as you make use of a kyc casino, they will definitely request for your identity and some information about you, you're the one delaying yourself here i think because they cannot shift ground for you except you comply with them, giving me them just your electric bill or other required documents shouldn't be a difficult task to you, maybe next time you will learn not to use a kyc casino and choose the ones that don't request for such.

The OP gave all these bills, bank statements - everything the Stake support asked as i understand. If he tells us the truth - i don`t see any problems with KYC - he gave enough information for it. The moment i`m interested in is why @stunna doesn`t post here, he usually answer when someone has problems with the Stake.
PS. The easiest way to KYC in such situation - video call. In such verification the OP can show his ID and bills.

I think a video call would be the best way to further pass that long verification process. It's frustrating on Op's end knowing that he has gone through a lot of processes and they're still asking for more documents. A proof of billing, IDs and selfies would be enough to know that the customer is the rightful owner of the account.
I think to finish things off, Op has to do the last 3 months stamped bill to pass this and if they will still ask for more I think that would be really too much and beyond the real essence of KYC. We all know that they also want to secure their site from fraudsters yet it will also be unfair if Op has played responsibly and spent money to play on their site.

This should be okay and I think there's no other thing needed unless they request that video call to confirm the identity of OP, its really frustrating if the case is true and someone ask for more requirements eventhough he already provide all necessary needed on the whole Kyc Process. For the readers to get satisfied with the answer and they will not get only one sided answer better for casino representative to come on this thread and explain if case is true and why they ask that long Kyc process.

[mak013]

OP why are you not providing the required documents for the to process your request, don't you know thst as long as you make use of a kyc casino, they will definitely request for your identity and some information about you, you're the one delaying yourself here i think because they cannot shift ground for you except you comply with them, giving me them just your electric bill or other required documents shouldn't be a difficult task to you, maybe next time you will learn not to use a kyc casino and choose the ones that don't request for such.

The OP gave all these bills, bank statements - everything the Stake support asked as i understand. If he tells us the truth - i don`t see any problems with KYC - he gave enough information for it. The moment i`m interested in is why @stunna doesn`t post here, he usually answer when someone has problems with the Stake.
PS. The easiest way to KYC in such situation - video call. In such verification the OP can show his ID and bills.

I think a video call would be the best way to further pass that long verification process. It's frustrating on Op's end knowing that he has gone through a lot of processes and they're still asking for more documents. A proof of billing, IDs and selfies would be enough to know that the customer is the rightful owner of the account.
I think to finish things off, Op has to do the last 3 months stamped bill to pass this and if they will still ask for more I think that would be really too much and beyond the real essence of KYC. We all know that they also want to secure their site from fraudsters yet it will also be unfair if Op has played responsibly and spent money to play on their site.

This should be okay and I think there's no other thing needed unless they request that video call to confirm the identity of OP, its really frustrating if the case is true and someone ask for more requirements eventhough he already provide all necessary needed on the whole Kyc Process. For the readers to get satisfied with the answer and they will not get only one sided answer better for casino representative to come on this thread and explain if case is true and why they ask that long Kyc process.

I was in such situation twice and both times all the problem with KYC were decided with videocall. The support wrote what data i had to prepare before the call. During the call they asked me to show my id, some bills, asked several easy questions about gambling. I spent about a week fighting with the support, until we decided to make video KYC. After this decision it took 2 days to the end of KYC.

[Willowbitcoin]

OP why are you not providing the required documents for the to process your request, don't you know thst as long as you make use of a kyc casino, they will definitely request for your identity and some information about you, you're the one delaying yourself here i think because they cannot shift ground for you except you comply with them, giving me them just your electric bill or other required documents shouldn't be a difficult task to you, maybe next time you will learn not to use a kyc casino and choose the ones that don't request for such.

The OP gave all these bills, bank statements - everything the Stake support asked as i understand. If he tells us the truth - i don`t see any problems with KYC - he gave enough information for it. The moment i`m interested in is why @stunna doesn`t post here, he usually answer when someone has problems with the Stake.
PS. The easiest way to KYC in such situation - video call. In such verification the OP can show his ID and bills.

I think a video call would be the best way to further pass that long verification process. It's frustrating on Op's end knowing that he has gone through a lot of processes and they're still asking for more documents. A proof of billing, IDs and selfies would be enough to know that the customer is the rightful owner of the account.
I think to finish things off, Op has to do the last 3 months stamped bill to pass this and if they will still ask for more I think that would be really too much and beyond the real essence of KYC. We all know that they also want to secure their site from fraudsters yet it will also be unfair if Op has played responsibly and spent money to play on their site.

This should be okay and I think there's no other thing needed unless they request that video call to confirm the identity of OP, its really frustrating if the case is true and someone ask for more requirements eventhough he already provide all necessary needed on the whole Kyc Process. For the readers to get satisfied with the answer and they will not get only one sided answer better for casino representative to come on this thread and explain if case is true and why they ask that long Kyc process.

I was in such situation twice and both times all the problem with KYC were decided with videocall. The support wrote what data i had to prepare before the call. During the call they asked me to show my id, some bills, asked several easy questions about gambling. I spent about a week fighting with the support, until we decided to make video KYC. After this decision it took 2 days to the end of KYC.

Was this with stake? Happy to do a video call.

[Webetcoins]

I think a video call would be the best way to further pass that long verification process. It's frustrating on Op's end knowing that he has gone through a lot of processes and they're still asking for more documents. A proof of billing, IDs and selfies would be enough to know that the customer is the rightful owner of the account.
I think to finish things off, Op has to do the last 3 months stamped bill to pass this and if they will still ask for more I think that would be really too much and beyond the real essence of KYC. We all know that they also want to secure their site from fraudsters yet it will also be unfair if Op has played responsibly and spent money to play on their site.

This should be okay and I think there's no other thing needed unless they request that video call to confirm the identity of OP, its really frustrating if the case is true and someone ask for more requirements eventhough he already provide all necessary needed on the whole Kyc Process. For the readers to get satisfied with the answer and they will not get only one sided answer better for casino representative to come on this thread and explain if case is true and why they ask that long Kyc process.

I don't really think that a representative will actually show up here and clear the things up because this is not a case where they refused to pay the gambler but they have asked for extra verification, though I believe that they shouldn't do this for an amount of just $6k which isn't that much, but they must have their reasons for doing that. Casinos that are reputable generally do these things and ask for extra verification only when they find something unusual.

If Stake's forum representative takes notice of the case and confirms about it first and then clear things out in this thread, that will make things clear from their side and the public would come to know that they are not doing something bad and they are just following their KYC rules and regulations.

[QueenVera]

Recently stake behavior have not been favorable to the players and the way their terms of service are constantly updated with trickier rules that only favor the casino, where there decide what happens how, and when, this has become a bad operational manner that stake need to look into, the stake has a large community base users and with that, the only compensation to the customers for the loyalty is fair judgment and user-friendly operation.

If people doesn't like their latest behavior due to their updates didn't favor to their user maybe they should voice out their sentiments and post it on their thread. For sure Stake management would listen about what their community members suggest or discuss since they might lose loyal supporters if they don't listen to other sides. Stake management need to see if they are bit strict on their implementation since if there's many accusation posted regarding Kyc issues or any related to that then maybe this might create huge trouble to their operation.

I've seen some threads that talks about stake being one of the best online casinos and if so I don't think they'll deliberately want to frustrate a customer and requesting for too much document without any fault from them, I'm not here to put blames on a party involved as a customer yoi should know that going against a businesses policy would attract some implications therefore it's in the customers best interests to avoid any act that could attract harsh punish by the business owners.
 However If a customer have done the necessary requirements and submitted every required documents by a platform for prove of identity or ownership, and is still having issues then maybe it could be that they're not performing the right task or a poor customer services in reviewing the documents therefore I agree that voicing out their faults or poor services on threat in the forum could attract their attention and help sort out that particular issue

[AsPhYiXiA]

stake scammed me also. then they offered me $50,000 to remove my negative review

[Willowbitcoin]

Update - Still in limbo. No word from any stake reps on here.

[Mr. Magkaisa]

        -   Your experience with the stakes OP is actually annoying, only the driver's license and passport are very valid documents compared to the bills which are irrelevant to his gambling. Those billings are the only ones that can be considered secondary.

So, from what I've seen, the stakes seem to be disappointing, as if they are the ones who are making a way to prevent you from withdrawing the money you want to withdraw from their platform. Actually, I've seen this kind of cistomer service on other platforms, it's not just a gambling site platform, instead it's a local wallet platform.

[Willowbitcoin]

Thanks Mr M.

This thread has had over a 1000 views. Hopefully the loss of this money hasnt been for nothing.

Hoping for those that still play at stake are keeping their balance low.

[BoXXoB]

This thread has had over a 1000 views. Hopefully the loss of this money hasnt been for nothing.

Hoping for those that still play at stake are keeping their balance low.

This is interesting.

Unless there's something we don't know regarding this case, it makes me second-guess Stake's practices. A reply from an official representative would be pretty nice.

The fact that they ask physical documents on top of what has already been provided is pretty absurd to me. I used to be a very active PrimeDice player and then Stake before all of the KYC stuff and everything worked very well. Just a while ago a thought crossed my mind whether or not I would even dare to make a deposit to Stake without having to worry about being forced to give documents.

This goes to remind me of why I steer away from KYC casinos.

[khaled0111]

This goes to remind me of why I steer away from KYC casinos.

You have a good casino with some entertaining games. However, trying to take advantage of this situation doesn't look good.
You don't need these devious tactics to promote your casino. It could backfire!
Stake is a licensed casino and they are compelled to enforce kyc. It's not like they want to do it.. for fun. They are losing many users because of this but they don't have any other option.

[danadc]

This case of yours is quite Strange , because I have seen the stake.com thread and they reward their winners, 6 thousand dollars is a large amount but for this casino it is not so much, who knows why they do not give you quick Verification , maybe Maybe there is something that does not add up, in any case this is not a scam , because in a casino that for 6 Thousand Dollars would not throw a whole ´Problem like that, what I see that they are taking all this is because they need to verify that you are you, and it's not the casino , perhaps the requirements of the license is what means that they can't give you the money until they verify Everything and they don't believe that this is money laundering or something like that , I Don't see any other Reason.

[BoXXoB]

This goes to remind me of why I steer away from KYC casinos.

You have a good casino with some entertaining games. However, trying to take advantage of this situation doesn't look good.
You don't need these devious tactics to promote your casino. It could backfire!
Stake is a licensed casino and they are compelled to enforce kyc. It's not like they want to do it.. for fun. They are losing many users because of this but they don't have any other option.

Disclaimer: l0tt0 is not my website

Anyway, participating in discussion isn't taking advantage of anything. I simply gave my personal opinion. I personally would not want to risk my money when I see posts like these.

Stake is a licensed casino and they are compelled to enforce kyc

KYC is not the problem. The problem is that it leads to these questionable situations. If what OP says is true, Stake is asking for much more than just regular KYC and is also not accepting the documents they have provided. Thus, in my eyes, withholding their funds for no reason.

There could be something we don't know why Stake is doing this but just based on what OP has said, it looks pretty bad. That is why it would be great if a Stake representative gave an update.

[Willowbitcoin]

Im not a big believer in Karma....

https://www.securityweek.com/fbi-blames-north-korean-hackers-for-41-million-stake-com-heist/

But if the shoes fits, ill wear it.

[Willowbitcoin]

Monthly reminder to not leave big balances in stake if you choose to play with them at all.