Impossible KYC Requirements - Stake.com - Withholding $6000 USD

[shield132]

Yes, I messaged these Stake reps on bitcointalk directly

Stunna - June 15th 2023
Micro - 1st of July 2023

No response from either. I also posted a link in the official stake thread pointing at this thread.

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Update :-
Still waiting for a decision on my level 3 verification documents. Depending on how that goes I will reach out to askgamblers and casinoguru.

I appreciate the suggestions!
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Given how difficult level 3 has been, I am absolutely dreading level 4 verification. Proof of source of income. Trying not to even think about that yet until I get past level 3.

Almost one year has passed and you still haven't received your money? That's crazy. I think that you should open a thread in Scam Accusation, provide proofs there too and ask DT members to tag Stake. If they get tagged, they might awake and come here to respond you and solve your problem.
The most terrible thing is that these casinos don't hire good employees. They treat everyone around the world in the same way. For example, I can't provide house bills or utility bills because in my country things work absolutely differently, you can't get any document if you live in a rent because it's unregulated, I can't provide utility bills because I pay it online via my personal number but these casinos don't care about that. They should hire people who know how things work in countries where these casinos run business. They should understand that every country is different and they have to know what they should demand from people from different countries. They can't ask me and someone from the USA the same documents because things work differently in both countries.

[ultrloa]

Yes, I messaged these Stake reps on bitcointalk directly

Stunna - June 15th 2023
Micro - 1st of July 2023

No response from either. I also posted a link in the official stake thread pointing at this thread.

-------------------------

Update :-
Still waiting for a decision on my level 3 verification documents. Depending on how that goes I will reach out to askgamblers and casinoguru.

I appreciate the suggestions!
------------------------


Given how difficult level 3 has been, I am absolutely dreading level 4 verification. Proof of source of income. Trying not to even think about that yet until I get past level 3.

Almost one year has passed and you still haven't received your money? That's crazy. I think that you should open a thread in Scam Accusation, provide proofs there too and ask DT members to tag Stake. If they get tagged, they might awake and come here to respond you and solve your problem.
The most terrible thing is that these casinos don't hire good employees. They treat everyone around the world in the same way. For example, I can't provide house bills or utility bills because in my country things work absolutely differently, you can't get any document if you live in a rent because it's unregulated, I can't provide utility bills because I pay it online via my personal number but these casinos don't care about that. They should hire people who know how things work in countries where these casinos run business. They should understand that every country is different and they have to know what they should demand from people from different countries. They can't ask me and someone from the USA the same documents because things work differently in both countries.

Curious to know what is the answer of Stake representative regarding on this case since imagine for one year of waiting still he didn't get his funds due to verification happening on his end. I guess this issue need to be resolve and Stake should give some good explanation on why there's a user experiencing this since this could possibly stain their reputation if this thread will continue to get bump and no proper solution will be discuss by their representatives of this forum. But I still give a benefit of the doubt that Stake has a reason on why this happening that's why they should come here and clear their name on this case.

OP should need to post a scam accusation regarding on his case since sometimes this could help him to get notice by the casino their representative since for sure they don't want something that can bother their reputation since they might lost a lot of costumer if there's a accusation posted against them.

[Willowbitcoin]

-: Update :-

I created a complaint on askgamblers, which was rejected because "Investigation by stake is still ongoing".

I assume askgamblers took this stance as I said my level 3 verification hadn't been approved or rejected from my reupload on 13/5/2024

But come on, It's been a year I've been on this merry go around so many times.

Disheartening.

I will look at the scam accusation channel on bitcointalk and make a post there in a day or two. Thank you for the suggestion.

[rodskee]

-: Update :-

I created a complaint on askgamblers, which was rejected because "Investigation by stake is still ongoing".

I assume askgamblers took this stance as I said my level 3 verification hadn't been approved or rejected from my reupload on 13/5/2024

But come on, It's been a year I've been on this merry go around so many times.

Disheartening.

I will look at the scam accusation channel on bitcointalk and make a post there in a day or two. Thank you for the suggestion.

If you think you have a package to sue them in scam accusation then go on mate it is your right
because this forum is here to help everyone specially for those who have advertisement here to clean
their name and to resolve issues from everyone.

[Willowbitcoin]

update -

Rejected again with the following response.

"Level 3 is rejected, the customer sent a bank statement, they need to upload a utility bill for the last three months and proof of payment of that bill for each month."


The above is not true as I supplied them with a bank statement and a bank reference letter. Both stamped.

I am not going on that utility bill merry-go-around again.

Ive recreated the complaint on askgamblers with this new information. Hopefully they accept it.

[Slow death]

update -

Rejected again with the following response.

"Level 3 is rejected, the customer sent a bank statement, they need to upload a utility bill for the last three months and proof of payment of that bill for each month."


The above is not true as I supplied them with a bank statement and a bank reference letter. Both stamped.

I am not going on that utility bill merry-go-around again.

Ive recreated the complaint on askgamblers with this new information. Hopefully they accept it.

I believe that in this forum there are people from your country who use stake and are verified at level 3, so you should ask them what documents they used to verify their accounts at level 3 and get the same document in your country and deliver it to stake. because it may happen that the documents you are submitting are not valid in the stake. Also you talk about 6000 USD, did you deposit the money through your bank account or was it through cryptocurrencies? and which country had you traveled to when they asked you for level 3 kyc?

[Willowbitcoin]

update -

Rejected again with the following response.

"Level 3 is rejected, the customer sent a bank statement, they need to upload a utility bill for the last three months and proof of payment of that bill for each month."


The above is not true as I supplied them with a bank statement and a bank reference letter. Both stamped.

I am not going on that utility bill merry-go-around again.

Ive recreated the complaint on askgamblers with this new information. Hopefully they accept it.

I believe that in this forum there are people from your country who use stake and are verified at level 3, so you should ask them what documents they used to verify their accounts at level 3 and get the same document in your country and deliver it to stake. because it may happen that the documents you are submitting are not valid in the stake. Also you talk about 6000 USD, did you deposit the money through your bank account or was it through cryptocurrencies? and which country had you traveled to when they asked you for level 3 kyc?

Thank you for your response,
I travel back and forth between australia often and will be back in Australia in 3 months time. I am working towards getting my perm visa.

I wonder if those other thai people (if they exist) were profitable or stake only kyc people who win.

Its evident at this point it doesnt matter what i give them they will not accept it.

-= Update =-

Stake has responded and said they can not verify my bank and bank reference statements. I assume as gambling is illegal in thailand they have no pathways to verify with the relevant banks.  Thats their problem not my problem.

They have asked for 3 months of utility bills again.  I am getting PTSD flash backs of the back and forths i had with them last year.

Ive sent them a reply email and offered to meet up with a rep in thailand, (and cover this cost) , Ive offered to go to the thai foreign ministry and have an ID card provided with my address ( This is different than a drivers licence ). I am sure they will not accept either. I feel like im dealing with AI bots. I might be.

Ive been gambling for a long time, on some dodgy sites but i have never had the misfortune of encountering a sportsbook like this.

[Willowbitcoin]

Is there a specific thread/forum for scam accusations? I'm looking but I cant seem to find it :/

Edit - I found it. All good.