Bitcointalk own Casino complaint panel

[Wapfika]

I recently read this topic https://bitcointalk.org/index.php?topic=5458053.0 about Rollbit disabling the user account without further explanation. By the flow of this case, It's either the user will use 3rd party service to file complaint or the representative of the casino will directly answer all the complain on scam accusation thread. The problem arise when both party claimin they are right while they can't provide documents in public, Most of the time we recommend to move the case on Askgambler to have a mediator for the case.

What if we have our own group of trusted user that can act as mediator to look on the case. We have a lot of talented and respectable user here that capable on handling the situation while most the casino representative has a close contact on campaign manager here.

Do you think this is a good idea to solve cases like this? Take note only case that involved a valid evidence and argument will be considered. A tip is also required in case the complainant is willing to use the forum service.

[Cantsay]

What if we have our own group of trusted user that can act as mediator to look on the case. We have a lot of talented and respectable user here that capable on handling the situation while most the casino representative has a close contact on campaign manager here.

Do you think this is a good idea to solve cases like this? Take note only case that involved a valid evidence and argument will be considered. A tip is also required in case the complainant is willing to use the forum service.

I doubt anything like that would get implemented as bitcointalk.org does not moderate scam in the first place...

Aside from the fact that scams are not moderated here I'm the forum creating a group of people like that could result to something else, for example some could think take them to be a gang while others will always suspect them to be bias whenever they support themselves in any arguments, just my saying though.
Just one last question: the cases moved to Askgambler are they always resolved? Or have they been my partiality there? If not then they should continue their mediator activities. Just my 2 cents.

[retreat]

This forum already has its own section to be able to accommodate cases like that and I think the members there are quite helpful in giving their opinions and helping OP with the problems he is experiencing. So in my opinion there is no need for Bitcointalk to create a special panel related to online casino problems, because this forum is not intended for that, this is a forum that accommodates crypto users to be able to discuss, not to solve problems related to casinos, for problems like that should be resolved privately or discussed with other members.

[Oshosondy]

I doubt anything like that would get implemented as bitcointalk.org does not moderate scam in the first place...

I think that is why this is not created on meta board. In a way that we can do it by ourselves.

What I know is that valid scam accusations are not what is taken lightly on this forum, if there is proof, the forum DT members use to help and tag the gambling site account on this forum until the issue is reversed.

This is not just necessary.

There are many solved cases of valid scam accusation in the past.

[cabron]

I doubt anything like that would get implemented as bitcointalk.org does not moderate scam in the first place...

Aside from the fact that scams are not moderated here I'm the forum creating a group of people like that could result to something else, for example some could think take them to be a gang while others will always suspect them to be bias whenever they support themselves in any arguments, just my saying though.
Just one last question: the cases moved to Askgambler are they always resolved? Or have they been my partiality there? If not then they should continue their mediator activities. Just my 2 cents.

Second to that. Theymos wouldn't have to bother himself with those complaints not related to the forum. The biases will bring more chaos as users will have to make known private and sensitive information to the panel. The problem this complaint panel brings outweighs the benefit in the end. There is Askgambler to go for it, Askgambler has handled cases of whether it is resolved or not. It's on their hands.

[dothebeats]

The problem is, there is already a dedicated sub for that (sort of, the Scam Accusations board) although it still remains to be in the discretion of both parties whether or not they will be using the said space to voice out their concerns or whatever it is that they have differences with, especially on the side of the casino which can opt to resolve this privately however the forum members here will likely view that as something scammy or shady. Casinos won't really feel the need to respond to those accusations anyway especially if the amount is something trivial to them, and can be completed once the user of their platform becomes compliant to whatever they're asking.

I don't think it's also necessary to have a panel for this kind of thing. The boards are doing what they need to do just fine IMO, and it's up to both the parties on how they would resolve those cases using the board already present in this forum.

[MAAManda]

Do you think this is a good idea to solve cases like this? Take note only case that involved a valid evidence and argument will be considered. A tip is also required in case the complainant is willing to use the forum service.

It's a good idea if carried out according to certain standards, only using trusted people in the forum will certainly not be enough, especially if the mediator is unable to understand the flow of the problem. Internal data is also needed to carry out an assessment, is the crypto casino willing to provide it considering that data is a sensitive matter?

I have seen the topic of accusations made by @MegaAkker, and it seems that it is just a misunderstanding, in the near future maybe we'll see a representation from Rollbit who will answer the accusations made by him.

[Adbitco]

What if we have our own group of trusted user that can act as mediator to look on the case. We have a lot of talented and respectable user here that capable on handling the situation while most the casino representative has a close contact on campaign manager here.

We know most of the managers has close contact with the project owners but creating group were some cases would be handle are periodically being off from the forum, so the best option is to just have them discussed over here openly possible those who has direct contact may easily look into and help resolved what ever the case may be. The scam accusations sections is enough to handle cases and if there are no clear evidence then such casino site are being blacklisted by given them tag and warned users to desist from using such casino or gambling site.

[ryzaadit]

If they are not responding in the scam-assumption thread? are they gonna to respond for the pannel you are asking ? I guess not. It's always depends on the service, If they not make any comment no matter what platform you're using (Pannel/Thread/Forum/etc) then is gonna to be useless. But at least, can be a warning for other people about the service (they always responding only on their service, 90% on there).

[Wiwo]

Having such a team in the forum will not amount to much more than the DT members are already doing and as a matter of fact and evidence,  we have hard issues whose evidence has been proven getting solved with the help of forum members intervening in the issues.

The forum administrator will not consider personal involvement in matters such as this so the responsibility is now left to members to either guide themselves against such cases or try as much as possible to have evidence for all their transactions.

[ImThour]

I mean the Bitcointalk.org forum provide a transparent way for a user to raise a complaint on any casino/company. We don't need a group of people who will have the rights to choose fate of someone either a person or a company. If a user is providing all the documents where it proves that the casino or the company is in-fact scamming, the community will surely take action against them.

A tip is also required in case the complainant is willing to use the forum service.

They already got scammed, why will they pay extra money to make a complaint on a forum which is free to use?

[goldkingcoiner]

I recently read this topic https://bitcointalk.org/index.php?topic=5458053.0 about Rollbit disabling the user account without further explanation. By the flow of this case, It's either the user will use 3rd party service to file complaint or the representative of the casino will directly answer all the complain on scam accusation thread. The problem arise when both party claimin they are right while they can't provide documents in public, Most of the time we recommend to move the case on Askgambler to have a mediator for the case.

What if we have our own group of trusted user that can act as mediator to look on the case. We have a lot of talented and respectable user here that capable on handling the situation while most the casino representative has a close contact on campaign manager here.

Do you think this is a good idea to solve cases like this? Take note only case that involved a valid evidence and argument will be considered. A tip is also required in case the complainant is willing to use the forum service.

99% of all gambling complaints are just users whining about getting caught gambling out of an illegal country or breaking the TOS and not getting their account back. I would wager that only very rarely does anyone here have an actual complaint which has reason and legitimacy. But even during those rare times, those should not be complaints but rather scam accusations. And we have a forum for scam accusations. So everything is quite adequate.

This is not a forum of lawyers who can give actual legal advice on who is right or wrong and what to do. And I think solving cases in the gambling world, which is filled with people in regret and shame and blind hate, will not be of any use. In fact it seems like a waste of time and resources.

[Wapfika]

I read mix opinion about my suggestion but most of this suggestion is prolly based on the title itself without understanding the whole point of this suggestion.

• I’m not asking for an official complaint panel but rather just a group of reputable people that can act as mediators on case like this. Escrow service is available in the forum so how the hell this service is not feasible
• Next, I clearly stated that this is only for the case which we can be considered as stalemate like the casino can’t provide sensitive information in the public to proved their decision. This is the typical case being move on askgambler and not the shitty acam accusation.
• I’m not telling to implement this in the forum but just a suggestion to a group of reputable user here that is capable. This is the reason why I didn’t put this on meta.

My mistake here is not making this a self moderated thread to have a proper discussion.

Here's a post by @SirJohnVonSlotty representative of Coinslotty stating that he is willing to show proof to one of reputable user here. This is just an example on how this kind of service work.

If it would be a scam accusation then I wouldn't mind onboarding someone from the admins or LoyceV to our platform and showing the proof to them individually, but since it's a win, then I'll just thank you for the review and hope you'll be smart with the funds

[panjul07]

What if we have our own group of trusted user that can act as mediator to look on the case. We have a lot of talented and respectable user here that capable on handling the situation while most the casino representative has a close contact on campaign manager here.

Do you think this is a good idea to solve cases like this? Take note only case that involved a valid evidence and argument will be considered. A tip is also required in case the complainant is willing to use the forum service.

We do not need it IMO, we have scam accusation board already and it is the best board for such complain.
In that board, most of the trusted users who cares about such case will come to the thread and express what they think about the case.
Of course they will not give responses to all cases, they will only respond to serious cases with good evidences.
With the responses from the trusted users, I do believe it will notify the casino and hopefully the casino will give the best solution.

[SirJohnVonSlotty]

We do not need it IMO, we have scam accusation board already and it is the best board for such complain.

But it's not. I was quite active there, and it's not. It's one sided, the crew mostly supports the forum user, and #allcasinosarescam is written all over it. Here and there you would find someone who would think of the operator, but all in all it's not the best board for resolving complains.

I read mix opinion about my suggestion but most of this suggestion is prolly based on the title itself without understanding the whole point of this suggestion.

It's in the gambling sub so you'll have tons of people coming to fulfill their comment quotas for the day

Regarding your idea, I agree that we would need a better process, but to have a successful scam accusation case being solved, the setup would need the following:

#1. A Casino Representative. If there's no representative on the forum, you will not get them to reply to anyone. I'm telling this because operators, in general, hate forums since in 90% of them users discuss bonus abusing mechanics. So if you don't have a forum representative, you'll not reach the casino department, especially if they know that they are right. They will not even enter the conversation.

#2. A Casino Affiliate. Someone who is in touch with the casino and actively promotes their offers on their site and on their forum, just as another touching point between the forum and the casino. 

#3. Someone who understands how players cheat. This is crucial, because if no one knows how bonus abusers breath, everyone will hold the forum users side, not thinking of the operator at all.

#4.Someone who understands how operators cheat. Similar to above, you would need someone to point out flaws and methods scam casinos use.

Only then could you effectively communicate and solve this case, but the issue that arises after that is:

a.) Forum User Profiles are dispensable. If a user that abused the casino comes with a scam accusation, after losing that battle, that user is not punished in any significant way. You will not see someone with an established profile to come and claim it, it's mostly smaller to medium accounts.
b.) Casinos don't care if they are listed as scam on 1 forum. Now the other side of the coin, what if the user is right and the casino is wrong? Well, in general, nothing will happen, people will still go to that casino and gamble there if the marketing is strong enough. One single scam accusation, or even 5 of them on 1 forum will not make a dent.


 So, in general, I do agree with you, we would need a better scam accusation process, but I have no idea how to make it work.

[Silberman]

I recently read this topic https://bitcointalk.org/index.php?topic=5458053.0 about Rollbit disabling the user account without further explanation. By the flow of this case, It's either the user will use 3rd party service to file complaint or the representative of the casino will directly answer all the complain on scam accusation thread. The problem arise when both party claimin they are right while they can't provide documents in public, Most of the time we recommend to move the case on Askgambler to have a mediator for the case.

What if we have our own group of trusted user that can act as mediator to look on the case. We have a lot of talented and respectable user here that capable on handling the situation while most the casino representative has a close contact on campaign manager here.

Do you think this is a good idea to solve cases like this? Take note only case that involved a valid evidence and argument will be considered. A tip is also required in case the complainant is willing to use the forum service.

I think this is too much, the forum has a policy of not moderating scams on the first place, the ones that try to implement some kind of order are its members by the use of the trust and the flag system, anything more than that would be improper, if an user wants to bring their case on this forum they are free to do so, and if they want to use another platform they are free to do so as well, personally I see the current system as good enough and it does not need any change or improvement.

[Agbe]

I think such caliber of people are already in the forum to give justice in any case that comes to the Scam Accusations Board. If the Op of the accusation thread provides all the evidences that needed in the case, I believe people will look into the case give their judgement without bias. Forum is a place where people express their thoughts on issues freely. So if you select few to judge cases, other users view points might be neglected. So let anyone who has something to contribute participate.

[Sandra_hakeem]

• I’m not asking for an official complaint panel but rather just a group of reputable people that can act as mediators on case like this. Escrow service is available in the forum so how the hell this service is not feasible

anyone would totally understand what you meant right from the time but, the sad truth is that nobody wants to pick up any form of responsibility for themselves. I would also add that anyone that knows much about almost every casino's Ts/C's and visits the ANN thread frequently should be given a listening ear.

Sandra 🧑‍🦰

[milewilda]

I recently read this topic https://bitcointalk.org/index.php?topic=5458053.0 about Rollbit disabling the user account without further explanation. By the flow of this case, It's either the user will use 3rd party service to file complaint or the representative of the casino will directly answer all the complain on scam accusation thread. The problem arise when both party claimin they are right while they can't provide documents in public, Most of the time we recommend to move the case on Askgambler to have a mediator for the case.

What if we have our own group of trusted user that can act as mediator to look on the case. We have a lot of talented and respectable user here that capable on handling the situation while most the casino representative has a close contact on campaign manager here.

Do you think this is a good idea to solve cases like this? Take note only case that involved a valid evidence and argument will be considered. A tip is also required in case the complainant is willing to use the forum service.

I think this is too much, the forum has a policy of not moderating scams on the first place, the ones that try to implement some kind of order are its members by the use of the trust and the flag system, anything more than that would be improper, if an user wants to bring their case on this forum they are free to do so, and if they want to use another platform they are free to do so as well, personally I see the current system as good enough and it does not need any change or improvement.

I do agree on this one on which it doesnt really need up any changes and its true that anyone who do faces up some problems could anytime do make out some post in regarding about their issue and the community would
really be just giving out their inputs and impressions towards the situation. Even lets say that having that complaint panel but still it wont really be that sufficient for it to be taken on legal means or simply we could really be just be ending up on neither giving their forum account some negative trust but this wont really be solving a thing so its just pretty useless. If the said complainant would really be likely on doing that legal action then
its impossible that he wont really be able to know on where he should go. Its true that this forum doesnt moderate scam therefore it is really just that understandable that it wont really be
making up some changes just for these situations.

[decodx]

I think it could actually be interesting, and possibly useful for the gambling community on the forum. Creating a group of trusted users who can act as mediators to look into cases involving valid evidence could help address disputes more efficiently and fairly. Having respectable members who are capable of handling such situations can provide a valuable resource for resolving conflicts and maintaining a sense of trust within the community. I have already thought of several highly respectable members who would fit the criteria. And I'm sure most here would agree that they would be objective and unbiased in their judgment because they've already proven that countless times before.