SPORTSBET.io falsely accuses me of multi-accounting, and REFUSES to pay my money

[anonymousxm]

Hi Bitcointalk

i was looking for a good criptocasino, i found Sportsbet. io and and I thought it was a good option, I registered, I made a deposit of 560$ and reached 1200$ in roulette, after that, I sent the necessary KYC, and tried to make my withdrawal, after a while they cancel my withdrawal, and tell me to make a second KYC, after doing so, they proceed to block my account, and my funds.

They do not allow me to play or withdraw, not only this, but they accuse me of multi-accounts, and without any basis, I tell them that I do not have any multi-account and that I will be willing to provide the necessary evidence, but please respond because of all the attempts to contact them by mail, they have only answered me one.

The last thing I did was to tell them that if they continued to ignore me, I would expose the case here, and try to solve it legally by opening a case in their department. Since as a consumer I feel ripped off, not only they do not respond, they do not enable my withdrawals, and they do not let me take out MY LEGAL WINNINGS, and not even MY INITIAL DEPOSIT.

I have screenshots of all the conversations and proof of everything.
Hope bitcointalk can help me to solve my situation .
Thank you very much in advance.
Information:
Mail: anon*******@protonmail.com
Username on Sportsbet : anonymousxm
Payment Method: BTC ( BTC )

Mails:
https://hizliresim.com/sqikzx3
https://hizliresim.com/jr8t6eu
https://hizliresim.com/3uvjb8c

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[coin-investor]

Re-upload the screenshots for everyone to see we have a representative here I'm sure he can address this, like all the other cases about multi-accounting they are not going to dwell on how they find it out its industry practice on not telling about their security and tracing method it's their words against yours but I hope it can be resolve.

[anonymousxm]

Thnks bro, I hope it will be possible to recover my money... 

[logfiles]

Indeed, as per their terms of service, they do not allow multi-accounting now it begs whether you were falsely accused or not.
My question is; Have you used a VPN service to register or log into their website before?
Has anyone else ever used your device to register or access Sportsbet? Do you have any family member/relative who also access sportsbet, and you use the same devices and internet?

Sometimes abusers use VPN services and once you innocently use the same VPN service, they will see similar IP addresses, especially for free versions and your account will be flagged, and they may think it's the same person or people.

[crwth]

I think they have flagged you because your identity might have been used by another account? Or have you had any lost accounts that did KYC before? I'm not sure why they would flag your account if there's no infractions or something.

[acroman08]

did you use VPN? it could have been the reason why sportsbet.io thinks that you have other accounts. I've seen threads created on this board in the past where the complainant says they have been accused of multi-accounting despite not having other accounts. In the end, the complainant admitted that he used VPN to access the gambling site.

[anonymousxm]

No, I don't have any more accounts with my KYC, just one. I always use wifi, but I doubt very much that no one close to me plays at this casino, apart from a friend or two. And in the case of the VPN, there are times when PrivadoVPN opens on my PC and connects by itself, but I don't see this as a reason to take my money away.

[logfiles]

No, I don't have any more accounts with my KYC, just one. I always use wifi, but I doubt very much that no one close to me plays at this casino, apart from a friend or two. And in the case of the VPN, there are times when PrivadoVPN opens on my PC and connects by itself, but I don't see this as a reason to take my money away.

It certainly may not be the reason to take your money, but now the task is to prove that you are not multi-accounting. I suggest you keep engaging with Sportbet support and other necessary parties for a possible resolution.

Sportsbet spend way too much on promotions, I don't think they would bend that low to scam off a customer his $1,200

Try contacting this guy and see if he can get you a quicker response sportsbet.io
There have been similar cases of multi-accounting in the past, but they would then get resolved well like this one -SPORTSBET.io accuse me with multi accounting and DONT PAY MY WINNINGS (Though your posting style looks the same in both scam accusations, are you the same person?)

[anonymousxm]

I'm not that guy, but I saw his post and realized it was the same case, so I proceeded as he did.

[anonymousxm]

http://hizliresim.com/enu893v
I was told to wait 5 days, hopefully they will act correctly and give me my legally obtained earnings.

[holydarkness]

There were not enough evidences to conclude your situation here to determine what's really going on. I will try to reach SB's representatives and see what he thought about this matter and give SB's side of the story. They are very attentive and handled cases fairly if it's proven to be a simple misunderstanding. Please give more time and wait a moment for my PM to be notified by them.

[anonymousxm]

Well I hope so, because with my KYC there are no more accounts, and I made a legal use at all times of your casino and complying with your policies, I hope you unlock my money fast. thanks to all. 

[holydarkness]

Well I hope so, because with my KYC there are no more accounts, and I made a legal use at all times of your casino and complying with your policies, I hope you unlock my money fast. thanks to all. 

On that case, if your story is what actually happened and it's a simple mix up, you can rest assured that SB will sort everything up. For the time being, I noticed no one asked you yet if you're the only one accessing SB in your home. Are you?

[SamReomo]

Well I hope so, because with my KYC there are no more accounts, and I made a legal use at all times of your casino and complying with your policies, I hope you unlock my money fast. thanks to all. 

I agree with @holydarkness that if no one else has created accounts with your KYC details then you'll surely get your money back. Sports Bet is among the top trusted casinos out there and they won't do anything wrong to degrade their reputation for just $1200. You should try to continue your conversation with the support team and I'm sure that if everything is right from your side then you'll surely get your money.

[anonymousxm]

No, in my house nobody else plays in this casino, as I say, I have nobody close to me that plays, only a couple of friends, and they don't have this problem in their accounts. I really hope that the Sportsbet team will solve this situation quickly, in the meantime I will continue to wait for the 5 days that they told me.

[logfiles]

I was told to wait 5 days, hopefully they will act correctly and give me my legally obtained earnings.

As per the email they wrote back to you, they said 05 Business days and not 5 days. There is a difference and I hope you know it. Weekend days do not count. So please be a little more patient as we wait for their response.

[anonymousxm]

Yes, I will wait no problem, I know that holidays don't count, thank you.

[anonymousxm]

Finally they turned out to be BIG SCAMMERS, they have stolen MY DEPOSIT, and the profits generated, they have invented an incredible Matrix type movie, instead of telling me that they do not want to pay from the first hour and it would have been simpler for everyone. Does anyone know any way to report these scammers to the consumer?

https://hizliresim.com/ojnc7eg

https://hizliresim.com/ilhqxy2

https://hizliresim.com/gvdqtfr

The first excuse was multi accounts, obviously I do not have multi accounts, and they have not had proof, so they have invented the movie you see there, I just registered, deposited, played, and to withdraw I did my KYC correctly and everything legal, I find it embarrassing that they act in these ways, committing a crime because they are stealing my initial deposit, and that is my own money, not only refuse to pay legal earnings, in addition to this they steal. I warn you so that no one plays on this site, and if someone helps me with some way to denounce, I would be grateful. Thanks.

[Mate2237]

These are some of the reasons why I don't like use big amount to place bet because the stories that are coming from online casinos is not really interesting my mind. Sportsbet.io is one of the respected casino games or platforms I know because I have seen reputable members in the forum using Sportsbet.io so when I see your accusation thread I was thinking if it is real or not. But that is not withstanding, if you know the representative in the forum, you can contact the user to explain everything to him with all the evidences and see if he can help.

And since you said, you do not have multiple accounts, and if you are sincere about it then the matter will be resolved just clam down and present your documents and explain yourself.

[anonymousxm]

I have already sent them everything they asked for, and first they accused me of violating some terms that I had not violated, and now they are accusing me of violating other terms, that I don't even know what they mean. Not only this but they have closed my account with ALL the money inside, including MY initial DEPOSIT, I do not know any representative of the forum, Please help me with my case because this is unfair.