Rollbit Scam. Cannot Withdraw $30,211. Being Ignored by Support.

[avp2306]

i'm not sure what to do at this point. i wish they would speak to me directly  and tell me which accounts and maybe i can help them. i am willing to work with them if theres any info i can provide. i do not have anything to hide.

why are they so shady? ive read that these 3rd party commissions do not do anything for the players and side with the casino.

The problem is your multi-accounting. Nothing else at this point.

At this point we really see how important to read the casino TOS so that we will not became ignorant if case like this appears. But maybe he can still settle it up with Rollbit and ask politely about possible resolution of this case since if he push it on higher level maybe he might be in trouble especially if Rollbit present that evidence about multi-account which is really forbidden to have on all casino if I'm not wrong with that word. The affected amount is not small so maybe he should settle it and act nicely since if he's so rude towards them for that he will be ignored.

[holydarkness]

There is zero regulation in Curacao. A Dutch lawyer won't take a case there, I've asked. It's like being licensed in Bir Tawil. Why do you talk nonsense?

There is a regulation in Curacao. If your lawyer won't take case there, may I suggest that it's probably because you don't have a strong case that he's willing to take or sure to win? And I noticed you said a Dutch lawyer? Not any? Means you haven't exhaust all of your options of lawyers who will take your case?

[cicadasTR]

There is zero regulation in Curacao. A Dutch lawyer won't take a case there, I've asked. It's like being licensed in Bir Tawil. Why do you talk nonsense?

There is a regulation in Curacao. If your lawyer won't take case there, may I suggest that it's probably because you don't have a strong case that he's willing to take or sure to win? And I noticed you said a Dutch lawyer? Not any? Means you haven't exhaust all of your options of lawyers who will take your case?

Maybe I should have used more affectation in my correspondence to them. I did also contact a lawyer in Botswana but they said Curacao is not part of their country.

Do you bet, out of curiosity?

[holydarkness]

There is zero regulation in Curacao. A Dutch lawyer won't take a case there, I've asked. It's like being licensed in Bir Tawil. Why do you talk nonsense?

There is a regulation in Curacao. If your lawyer won't take case there, may I suggest that it's probably because you don't have a strong case that he's willing to take or sure to win? And I noticed you said a Dutch lawyer? Not any? Means you haven't exhaust all of your options of lawyers who will take your case?

Maybe I should have used more affectation in my correspondence to them. I did also contact a lawyer in Botswana but they said Curacao is not part of their country.

Botswana? That country sandwiched between other countries in Africa? You asked a lawyer in Botswana if Curacao, an island in Carribean, is part of their country?

Do you bet, out of curiosity?

Used to, many years ago, and for fun as well as within minuscule amount, so it'll be better to say I am not. Why?

[cicadasTR]

There is zero regulation in Curacao. A Dutch lawyer won't take a case there, I've asked. It's like being licensed in Bir Tawil. Why do you talk nonsense?

There is a regulation in Curacao. If your lawyer won't take case there, may I suggest that it's probably because you don't have a strong case that he's willing to take or sure to win? And I noticed you said a Dutch lawyer? Not any? Means you haven't exhaust all of your options of lawyers who will take your case?

Maybe I should have used more affectation in my correspondence to them. I did also contact a lawyer in Botswana but they said Curacao is not part of their country.

Botswana? That country sandwiched between other countries in Africa? You asked a lawyer in Botswana if Curacao, an island in Carribean, is part of their country?

Do you bet, out of curiosity?

Used to, many years ago, and for fun as well as within minuscule amount, so it'll be better to say I am not. Why?

Jesus, you're humourless as well as dull. Horrific combo.

[tetaeridanus]

There is zero regulation in Curacao. A Dutch lawyer won't take a case there, I've asked. It's like being licensed in Bir Tawil. Why do you talk nonsense?

There is a regulation in Curacao. If your lawyer won't take case there, may I suggest that it's probably because you don't have a strong case that he's willing to take or sure to win? And I noticed you said a Dutch lawyer? Not any? Means you haven't exhaust all of your options of lawyers who will take your case?

Hey,

Just my 2 cents; the regulation in Curacao = security in a Cartel Hood = possibility of getting 30 when you roll two dices = possibility of hitting number 69 in Roulette.

Nothing to defend on the Casino's side, casinos doesn't even care about all the complaints now; nothing gets approved on CG or AG, they always want the player to go to the licensing authorities. Those authorities are owned by the gambling companies. No real or at least 90 IQ'd lawyer will take a case in Curacao because he/she knows no laws abide for Casino's, they only abide for players' mistakes. I see signature campaigns of offshore illegal casinos having a really bad impact on BitcoinTalk; this wasn't the case years back when I was browsing here. You already know that OP is not winning a case in Curacao over Rollbit or Stake right? I have given you the odds of it = ZERO.

With respect,

Tetaeridanus

[holydarkness]

There is a regulation in Curacao. If your lawyer won't take case there, may I suggest that it's probably because you don't have a strong case that he's willing to take or sure to win? And I noticed you said a Dutch lawyer? Not any? Means you haven't exhaust all of your options of lawyers who will take your case?

Hey,

Just my 2 cents; the regulation in Curacao = security in a Cartel Hood = possibility of getting 30 when you roll two dices = possibility of hitting number 69 in Roulette.

Nothing to defend on the Casino's side, casinos doesn't even care about all the complaints now; nothing gets approved on CG or AG, they always want the player to go to the licensing authorities. Those authorities are owned by the gambling companies. No real or at least 90 IQ'd lawyer will take a case in Curacao because he/she knows no laws abide for Casino's, they only abide for players' mistakes. I see signature campaigns of offshore illegal casinos having a really bad impact on BitcoinTalk; this wasn't the case years back when I was browsing here. You already know that OP is not winning a case in Curacao over Rollbit or Stake right? I have given you the odds of it = ZERO.

With respect,

Tetaeridanus

Hi,

It's nice that we can... meet again in different topic.

I understand the previous experience with casinos left a very bitter taste in you, but some statements are not quite true. Some casinos do still request their complaining customers to CG or AG and will fully cooperate there. I will not mention the name of the platform or the specific post saying this as I don't want people to think I am promoting them. But... well, there are.

As for how complainants will not be winning a case in Curacao ^{[master license holder]}, call me naive, and though I have no way to prove the otherwise, I still hope some cases are actually solved in favor of the players. There are complaints raised against Rollbit that they redirected to their licensor and we never heard back from the complainants.

Though there's a possibility that their silence simply means the situation is not solved yet, I'd like to give a benefit of doubts that the cases are actually solved in favor of the complainants in a way or two and they doesn't feel the need to be bothered enough by updating the development here, because if it doesn't, wouldn't it be more likely than not for those complainants to come back here and venting their frustration instead of accepting their "defeat" in silence?

[cicadasTR]

There is zero regulation in Curacao. A Dutch lawyer won't take a case there, I've asked. It's like being licensed in Bir Tawil. Why do you talk nonsense?

There is a regulation in Curacao. If your lawyer won't take case there, may I suggest that it's probably because you don't have a strong case that he's willing to take or sure to win? And I noticed you said a Dutch lawyer? Not any? Means you haven't exhaust all of your options of lawyers who will take your case?

Hey,

Just my 2 cents; the regulation in Curacao = security in a Cartel Hood = possibility of getting 30 when you roll two dices = possibility of hitting number 69 in Roulette.

Nothing to defend on the Casino's side, casinos doesn't even care about all the complaints now; nothing gets approved on CG or AG, they always want the player to go to the licensing authorities. Those authorities are owned by the gambling companies. No real or at least 90 IQ'd lawyer will take a case in Curacao because he/she knows no laws abide for Casino's, they only abide for players' mistakes. I see signature campaigns of offshore illegal casinos having a really bad impact on BitcoinTalk; this wasn't the case years back when I was browsing here. You already know that OP is not winning a case in Curacao over Rollbit or Stake right? I have given you the odds of it = ZERO.

With respect,

Tetaeridanus

Some sanity. Actual regulation is tabled for early 2024. If and when passes, it's gonna be a bloodbath. Think Rollbit have more immediate problems, there's no way the US government isn't looking at them.

[Kirito89]

Hello,

While I'm in no way associated with Rollbit (I work for a different casino, so basically a competitor), I'd like to give my 2 cents since this case seems very familiar to a lot of ones we're dealing/dealt with aswell.

Casinos nowadays have very strong multi-account detection systems, won't get into what they actually are for obvious reasons, but lets say when a casino is certain that you're using multiple accounts, they're pretty damn accurate .

While I feel that OP's situation could've brought a satisfying resolution on his end, if he came clean and listed his accounts, it's also probably the case where in general players use multiple accounts to abuse the system, like double-spending, arbitrage betting ( gets limited on one account, jumps on another), bonus abuse, etc etc.

Now onto the Curacao regulator, while the general feedback of players like OP is to say "these Curacao regulators do nothing", the fact is that a case brought upon the license provider always gets dealt with, and a casino is free to offer all evidence against the player, thus why most players don't actually go forward with this.

As for how complainants will not be winning a case in Curacao ^{[master license holder]}, call me naive, and though I have no way to prove the otherwise, I still hope some cases are actually solved in favor of the players. There are complaints raised against Rollbit that they redirected to their licensor and we never heard back from the complainants.

There aren't too many cases in Curacao that had to be handled/solved in favour of the player by the licensor for the simple fact that 99% of the times when an user is not engaging in any dubious activities, casinos solve these situations with favorable outcomes for the players themselves and there's no need to push things further.


My 2 cents on the matter,
Have a nice day!

[cicadasTR]

Hello,

While I'm in no way associated with Rollbit (I work for a different casino, so basically a competitor), I'd like to give my 2 cents since this case seems very familiar to a lot of ones we're dealing/dealt with aswell.

Casinos nowadays have very strong multi-account detection systems, won't get into what they actually are for obvious reasons, but lets say when a casino is certain that you're using multiple accounts, they're pretty damn accurate .

While I feel that OP's situation could've brought a satisfying resolution on his end, if he came clean and listed his accounts, it's also probably the case where in general players use multiple accounts to abuse the system, like double-spending, arbitrage betting ( gets limited on one account, jumps on another), bonus abuse, etc etc.

Now onto the Curacao regulator, while the general feedback of players like OP is to say "these Curacao regulators do nothing", the fact is that a case brought upon the license provider always gets dealt with, and a casino is free to offer all evidence against the player, thus why most players don't actually go forward with this.

There aren't too many cases in Curacao that had to be handled/solved in favour of the player by the licensor for the simple fact that 99% of the times when an user is not engaging in any dubious activities, casinos solve these situations with favorable outcomes for the players themselves and there's no need to push things further.

There's not much in this that isn't a lie. Arbitrage betting is betting both sides of the same event to make a risk free profit, not opening another account because of limiting. That's called gnoming. And this isn't the first time I've seen that same mistake here. If the sites don't even know the correct terminology, it's no wonder they're run like shit shows.

As for those 'facts' about the licensor, you have to show evidence for it to be a fact, ie. figures from a neutral party. Otherwise it's just speculation. Anyone could do that. I could say 99% of all cases are unfavourable. But I'm not an idiot, so I wouldn't do that. I highly doubt your numbers though.

[tetaeridanus]

There is a regulation in Curacao. If your lawyer won't take case there, may I suggest that it's probably because you don't have a strong case that he's willing to take or sure to win? And I noticed you said a Dutch lawyer? Not any? Means you haven't exhaust all of your options of lawyers who will take your case?

Hey,

Just my 2 cents; the regulation in Curacao = security in a Cartel Hood = possibility of getting 30 when you roll two dices = possibility of hitting number 69 in Roulette.

Nothing to defend on the Casino's side, casinos doesn't even care about all the complaints now; nothing gets approved on CG or AG, they always want the player to go to the licensing authorities. Those authorities are owned by the gambling companies. No real or at least 90 IQ'd lawyer will take a case in Curacao because he/she knows no laws abide for Casino's, they only abide for players' mistakes. I see signature campaigns of offshore illegal casinos having a really bad impact on BitcoinTalk; this wasn't the case years back when I was browsing here. You already know that OP is not winning a case in Curacao over Rollbit or Stake right? I have given you the odds of it = ZERO.

With respect,

Tetaeridanus

Hi,

It's nice that we can... meet again in different topic.

I understand the previous experience with casinos left a very bitter taste in you, but some statements are not quite true. Some casinos do still request their complaining customers to CG or AG and will fully cooperate there. I will not mention the name of the platform or the specific post saying this as I don't want people to think I am promoting them. But... well, there are.

As for how complainants will not be winning a case in Curacao ^{[master license holder]}, call me naive, and though I have no way to prove the otherwise, I still hope some cases are actually solved in favor of the players. There are complaints raised against Rollbit that they redirected to their licensor and we never heard back from the complainants.

Though there's a possibility that their silence simply means the situation is not solved yet, I'd like to give a benefit of doubts that the cases are actually solved in favor of the complainants in a way or two and they doesn't feel the need to be bothered enough by updating the development here, because if it doesn't, wouldn't it be more likely than not for those complainants to come back here and venting their frustration instead of accepting their "defeat" in silence?

Hello again my friend,

I was defending myself in my thread with full evidence, however I got no support here; do you say otherwise? If I am not getting any support here, do you think a licensing authority which is in these casino's payroll (%500) will help the player in grey situations like this? I don't understand one thing, If casino is so sure that the player is multi-accounting with their perfect algorith, why does it allow the player to bet in first place instead of putting him to withdrawal only mode when he deposits? This is why I call these casinos unlawful and piece of shit. They let him play and they know if he loses he loses, if he wins lock his account. This is an unhumane practice and no one even says a word about this.

OP and I are both came to this forum for help, I am here to stay; and I will be helping everyone who come here and needs help, unlike many on this forum ( not you ) who are love babies of this casinos.

If you get to know me better you will know how I got lured into losing 300.000$ in Rollbit, which stake.com sold my email to them.

Respect,

Tetaeridanus.

[holydarkness]

Hello again my friend,

I was defending myself in my thread with full evidence, however I got no support here; do you say otherwise? If I am not getting any support here, do you think a licensing authority which is in these casino's payroll (%500) will help the player in grey situations like this? I don't understand one thing, If casino is so sure that the player is multi-accounting with their perfect algorith, why does it allow the player to bet in first place instead of putting him to withdrawal only mode when he deposits? This is why I call these casinos unlawful and piece of shit. They let him play and they know if he loses he loses, if he wins lock his account. This is an unhumane practice and no one even says a word about this.

OP and I are both came to this forum for help, I am here to stay; and I will be helping everyone who come here and needs help, unlike many on this forum ( not you ) who are love babies of this casinos.

If you get to know me better you will know how I got lured into losing 300.000$ in Rollbit, which stake.com sold my email to them.

Respect,

Tetaeridanus.

I'd like to begin with a full disclaimer that I am not a representative or part of any casino, so I am most certainly didn't know how exactly they work and why, and my answer is completely based on my assumption, at least, "assumption", as it's hinted here and there the why they does so on several threads. [Maybe Kirito89 can confirm my assumption below, as per his own platform's policy and system?]

Though it'll be very ideal and nice if it can be actualized, the why they didn't catch multi-acc abuser right away from their first bet, or even straight from the first time they sign up, is because it'll be a huge waste of effort, or a very expensive ones, to filter out users right from the first time they sign up. I assume there must be a good amount of user signing up on daily basis. To manually check them one by one through so many filters in matter of seconds before sending them a verification email will be... fun. Not to mention the false positive.

So instead, they developed and perpetually fine-tuning a fraud detection system that flag users through several parameters, so these multi-acc abuse detection is not an instant matter. Instead, it's a process that happens and verified gradually [to prevent false positive] through several filters while the abuser playing in the said platform.

[tetaeridanus]

Hello again my friend,

I was defending myself in my thread with full evidence, however I got no support here; do you say otherwise? If I am not getting any support here, do you think a licensing authority which is in these casino's payroll (%500) will help the player in grey situations like this? I don't understand one thing, If casino is so sure that the player is multi-accounting with their perfect algorith, why does it allow the player to bet in first place instead of putting him to withdrawal only mode when he deposits? This is why I call these casinos unlawful and piece of shit. They let him play and they know if he loses he loses, if he wins lock his account. This is an unhumane practice and no one even says a word about this.

OP and I are both came to this forum for help, I am here to stay; and I will be helping everyone who come here and needs help, unlike many on this forum ( not you ) who are love babies of this casinos.

If you get to know me better you will know how I got lured into losing 300.000$ in Rollbit, which stake.com sold my email to them.

Respect,

Tetaeridanus.

I'd like to begin with a full disclaimer that I am not a representative or part of any casino, so I am most certainly didn't know how exactly they work and why, and my answer is completely based on my assumption, at least, "assumption", as it's hinted here and there the why they does so on several threads. [Maybe Kirito89 can confirm my assumption below, as per his own platform's policy and system?]

Though it'll be very ideal and nice if it can be actualized, the why they didn't catch multi-acc abuser right away from their first bet, or even straight from the first time they sign up, is because it'll be a huge waste of effort, or a very expensive ones, to filter out users right from the first time they sign up. I assume there must be a good amount of user signing up on daily basis. To manually check them one by one through so many filters in matter of seconds before sending them a verification email will be... fun. Not to mention the false positive.

So instead, they developed and perpetually fine-tuning a fraud detection system that flag users through several parameters, so these multi-acc abuse detection is not an instant matter. Instead, it's a process that happens and verified gradually [to prevent false positive] through several filters while the abuser playing in the said platform.

Hello again, I would like to emphasize that, whatever should be done should be done right? Fun or not. If they can counterfeit winnings because of multi-accounting(which incl. huge amount of money confisticated here.), they sure should implement the most expensive software ao it's players get warned before and not play at multi accounts. You can't control gambling addicts like this, I as well opened 10s of accounts on rollbit without getting asked ANY KYC, incl. birthday? What if I was 15 years old, I bet you know the answer. I respect your opinions and we have been in opposite sides we have met however I believe in the right of free speech, so I respect your voice fully, however can't understand why you are trying to look from the casino's perspective? We are players here, players come here and want support who are having problems, not casino representatives. If I believed in Curacao %0.0001 I would be filing a lawsuit both on stake.com and rollbit. and probably would be winning 250-300K+ of my deposits back. Rollbit has no RG or AML measures in place as said in their site; and also I sucessfully withdrew 100.000$ without even getting KYC'd in my 2nd account. ( lost it all later on) . So they don't check it in withdrawal, when do they want to check it? When their case is empty so they can confisticate winnings? Rest assured when crypto regulations come to place; Rollbit which also offering RLB will be having a really hard time in US and Europe because it's unlicensed futures platform and shady tokenomics incl. fake nft distributions and reveals and insider airdrops. Rollbit is a site which looks like it is operated by 25 year old boys who don't give a single shit about professionalism.


Tetaeridanus.

✨

[holydarkness]

Hello again, I would like to emphasize that, whatever should be done should be done right? Fun or not. If they can counterfeit winnings because of multi-accounting(which incl. huge amount of money confisticated here.), they sure should implement the most expensive software ao it's players get warned before and not play at multi accounts. You can't control gambling addicts like this, I as well opened 10s of accounts on rollbit without getting asked ANY KYC, incl. birthday? What if I was 15 years old, I bet you know the answer. I respect your opinions and we have been in opposite sides we have met however I believe in the right of free speech, so I respect your voice fully, however can't understand why you are trying to look from the casino's perspective? We are players here, players come here and want support who are having problems, not casino representatives. If I believed in Curacao %0.0001 I would be filing a lawsuit both on stake.com and rollbit. and probably would be winning 250-300K+ of my deposits back. Rollbit has no RG or AML measures in place as said in their site; and also I sucessfully withdrew 100.000$ without even getting KYC'd in my 2nd account. ( lost it all later on) . So they don't check it in withdrawal, when do they want to check it? When their case is empty so they can confisticate winnings? Rest assured when crypto regulations come to place; Rollbit which also offering RLB will be having a really hard time in US and Europe because it's unlicensed futures platform and shady tokenomics incl. fake nft distributions and reveals and insider airdrops. Rollbit is a site which looks like it is operated by 25 year old boys who don't give a single shit about professionalism.


Tetaeridanus.

✨

If I may straighten things out, I am not "trying to look from casino's representative" in sense that I am trying to lean toward their side. I am, in fact, trying to look from as many perspective as I can. In every cases that come to this forum that I attended, I'll give my best to ask both sides to provide their side of story and try to figure out what really happened. I notified and invited the casinos [or the platforms] to attend to the scam accusation thread and give their piece.

For those who frequently watch this board, they'll know I am not always siding with the casinos.

There were cases I am questioning casino's decisions and ruling because they obviously the wrong side there, but there are also cases where the players are evidently made fake statements and we were provided with things that contradict their statements. And then, there are cases that this forum simply... less effective to handle because it's an open forum and some evidences are very private, and thus, there's no other way to made a progress other than to refer them to ADR.

Believe me, if it's up to me, I'd much prefer for things to be solved in the forum if it can because I believe more eyes and brains overseeing a case are better than one person being assigned, where they held the final verdict, and susceptible to miss one or two key factors [for the record, I have nothing against ADR, just... that's what my honest opinion about the number of eyes overseeing cases] but sometimes, in this life, we can't get things the way we wanted it to be, can we? And I have to admit, the privacy that ADR offered gives numerous advantages to solve a case instead of having them to stay here and get stuck in progress because no evidences can be analyzed due to the security concern.

This very case, for example, I really hoped that I am free to provide the discussion with Razer that I had through PM just to show you that I tried to talk them to take other means of resolution instead of taking it to their licensor, to deescalate the case by having a middle way instead of to stand firm with their decision because they are very sure with their findings.

The long paragraphs above also address your topic about we being on the opposite side, I don't think that's necessarily true. I understand that you're fully commited to take customer's side, well... our only difference is that I am "taking the side" that's less questionable, I treat every complainants and the accused with grains of salt. So, in a way, we're not necessarily need to be on different side, suppose what you tried to achieve is finding the real truth behind every story instead of [to put it bluntly] blindly supporting every cases against casino, disregarding how questionable the scam accusation made by the player [another thing that I want the record to reflect, I believe you're a reasonable man, the sentence before this has a big implied "IF" within it, I am not accusing you that you'll blindly taking side of the players just out of spite for casinos, I'm just saying it like, "just in case you're intending to"].

[tetaeridanus]

 

Hello again, I would like to emphasize that, whatever should be done should be done right? Fun or not. If they can counterfeit winnings because of multi-accounting(which incl. huge amount of money confisticated here.), they sure should implement the most expensive software ao it's players get warned before and not play at multi accounts. You can't control gambling addicts like this, I as well opened 10s of accounts on rollbit without getting asked ANY KYC, incl. birthday? What if I was 15 years old, I bet you know the answer. I respect your opinions and we have been in opposite sides we have met however I believe in the right of free speech, so I respect your voice fully, however can't understand why you are trying to look from the casino's perspective? We are players here, players come here and want support who are having problems, not casino representatives. If I believed in Curacao %0.0001 I would be filing a lawsuit both on stake.com and rollbit. and probably would be winning 250-300K+ of my deposits back. Rollbit has no RG or AML measures in place as said in their site; and also I sucessfully withdrew 100.000$ without even getting KYC'd in my 2nd account. ( lost it all later on) . So they don't check it in withdrawal, when do they want to check it? When their case is empty so they can confisticate winnings? Rest assured when crypto regulations come to place; Rollbit which also offering RLB will be having a really hard time in US and Europe because it's unlicensed futures platform and shady tokenomics incl. fake nft distributions and reveals and insider airdrops. Rollbit is a site which looks like it is operated by 25 year old boys who don't give a single shit about professionalism.


Tetaeridanus.

✨

If I may straighten things out, I am not "trying to look from casino's representative" in sense that I am trying to lean toward their side. I am, in fact, trying to look from as many perspective as I can. In every cases that come to this forum that I attended, I'll give my best to ask both sides to provide their side of story and try to figure out what really happened. I notified and invited the casinos [or the platforms] to attend to the scam accusation thread and give their piece.

For those who frequently watch this board, they'll know I am not always siding with the casinos.

There were cases I am questioning casino's decisions and ruling because they obviously the wrong side there, but there are also cases where the players are evidently made fake statements and we were provided with things that contradict their statements. And then, there are cases that this forum simply... less effective to handle because it's an open forum and some evidences are very private, and thus, there's no other way to made a progress other than to refer them to ADR.

Believe me, if it's up to me, I'd much prefer for things to be solved in the forum if it can because I believe more eyes and brains overseeing a case are better than one person being assigned, where they held the final verdict, and susceptible to miss one or two key factors [for the record, I have nothing against ADR, just... that's what my honest opinion about the number of eyes overseeing cases] but sometimes, in this life, we can't get things the way we wanted it to be, can we? And I have to admit, the privacy that ADR offered gives numerous advantages to solve a case instead of having them to stay here and get stuck in progress because no evidences can be analyzed due to the security concern.

This very case, for example, I really hoped that I am free to provide the discussion with Razer that I had through PM just to show you that I tried to talk them to take other means of resolution instead of taking it to their licensor, to deescalate the case by having a middle way instead of to stand firm with their decision because they are very sure with their findings.

The long paragraphs above also address your topic about we being on the opposite side, I don't think that's necessarily true. I understand that you're fully commited to take customer's side, well... our only difference is that I am "taking the side" that's less questionable, I treat every complainants and the accused with grains of salt. So, in a way, we're not necessarily need to be on different side, suppose what you tried to achieve is finding the real truth behind every story instead of [to put it bluntly] blindly supporting every cases against casino, disregarding how questionable the scam accusation made by the player [another thing that I want the record to reflect, I believe you're a reasonable man, the sentence before this has a big implied "IF" within it, I am not accusing you that you'll blindly taking side of the players just out of spite for casinos, I'm just saying it like, "just in case you're intending to"].

Hello again, I would like to thank you for taking your time and describing everything you wanted to say, I also believe that you are a reasonable man and also here a lot longer than me in this forum, and I see your posts almost every thread here; meaning you care about people's problems. That means we are on the same side overall, don't take it as I have a grudge on these casinos; even if I have a million reasons + 400-500K of losses. I just know how shady and rule-bending these casinos are(offshore crypto sites). They care zero about responsible gambling hence rollbit doesn't even require simple kyc ( name birthdate), doesn't block IP, etc. They allowed me to open 10 accounts within the same device just by changing emails. Didn't even ask for my name and made me lose 200.000K$. In real life this deserves punishment, hence they don't apply the RG policies AND AML ( 5000$+ withdrawals they should check level 2 KYC). I won't even talk about Stake.com since you know my thread.

May I ask you why didn't anyone try to escalate my topic to stake representatives so that we could have a few words? I seriously got so many replies telling me straight up I am a degenerate so it's my fault bla bla bla. These people don't know how addiction comes, what have I been through in life that put me in this miserable hole, rock bottom. The money that fucked up my life is stake's wallet now. I have read everything detailed in your reply, may I ask you what evidence I gave was not enough or contradicting like the examples you gave, that occasionally happen here.  What evidence did stake give except casino gurus bullshit reply? Only assumptions, If I see someone else that gave so much evidence like me in a scam case, I would be supporting them, that's where we part ways I believe, however I know you are a good hearted person, and nice to meet you again. Anyways because I am a newbie no one even gives a shit about what I think here and believes my thread is a scam so I am not gonna pursue this.

Just know that I don't take blind sides ;

I just know my shit, just like a dog knows where to piss in the house.

I hope you are having a great one.

End of the river Achernar; Tetaeridanus. ✨

[Kirito89]

I'd like to begin with a full disclaimer that I am not a representative or part of any casino, so I am most certainly didn't know how exactly they work and why, and my answer is completely based on my assumption, at least, "assumption", as it's hinted here and there the why they does so on several threads. [Maybe Kirito89 can confirm my assumption below, as per his own platform's policy and system?]

Though it'll be very ideal and nice if it can be actualized, the why they didn't catch multi-acc abuser right away from their first bet, or even straight from the first time they sign up, is because it'll be a huge waste of effort, or a very expensive ones, to filter out users right from the first time they sign up. I assume there must be a good amount of user signing up on daily basis. To manually check them one by one through so many filters in matter of seconds before sending them a verification email will be... fun. Not to mention the false positive.

So instead, they developed and perpetually fine-tuning a fraud detection system that flag users through several parameters, so these multi-acc abuse detection is not an instant matter. Instead, it's a process that happens and verified gradually [to prevent false positive] through several filters while the abuser playing in the said platform.

I can confirm that identifying multi-accs on the first bet would be a huge waste of effort and resources.  And while the process of identifying them is mostly automatic, it also requires a human interaction to analyze and confirm the data, like holydarkness said to prevent false positives, and also to confirm the data is accurate. 

What I can also confirm 100%, when we do find someone multi-accounting, as long as they don't engage in lets say dishonest activities, resolutions are always in the player's favour.

[EarnOnVictor]

I'd like to begin with a full disclaimer that I am not a representative or part of any casino, so I am most certainly didn't know how exactly they work and why, and my answer is completely based on my assumption, at least, "assumption", as it's hinted here and there the why they does so on several threads. [Maybe Kirito89 can confirm my assumption below, as per his own platform's policy and system?]

Though it'll be very ideal and nice if it can be actualized, the why they didn't catch multi-acc abuser right away from their first bet, or even straight from the first time they sign up, is because it'll be a huge waste of effort, or a very expensive ones, to filter out users right from the first time they sign up. I assume there must be a good amount of user signing up on daily basis. To manually check them one by one through so many filters in matter of seconds before sending them a verification email will be... fun. Not to mention the false positive.

So instead, they developed and perpetually fine-tuning a fraud detection system that flag users through several parameters, so these multi-acc abuse detection is not an instant matter. Instead, it's a process that happens and verified gradually [to prevent false positive] through several filters while the abuser playing in the said platform.

I can confirm that identifying multi-accs on the first bet would be a huge waste of effort and resources.  And while the process of identifying them is mostly automatic, it also requires a human interaction to analyze and confirm the data, like holydarkness said to prevent false positives, and also to confirm the data is accurate. 

What I can also confirm 100%, when we do find someone multi-accounting, as long as they don't engage in lets say dishonest activities, resolutions are always in the player's favour.

It's shameful that casinos these days are now using multi-account detection excuses to avoid paying people's winnings. You don't hear of such when people are losing or they win a small amount of money, but suddenly when it's big they will be citing excuses. Many of these casinos are not just fair and you might be wasting your time to chase a fair treat, they deliberately want to steal from people, and that is what is most annoying. Even if you tell them to give you proof, they are the ones controlling the whole system, they can do and undo it in their favour.

This makes casinos even riskier when your winning is denied you. Come to think of it, how are multiple accounts even affecting casinos? I want to know because I don't seem to see a big deal with it.

[holydarkness]

Hello again, I would like to thank you for taking your time and describing everything you wanted to say, I also believe that you are a reasonable man and also here a lot longer than me in this forum, and I see your posts almost every thread here; meaning you care about people's problems. That means we are on the same side overall, don't take it as I have a grudge on these casinos; even if I have a million reasons + 400-500K of losses. I just know how shady and rule-bending these casinos are(offshore crypto sites). They care zero about responsible gambling hence rollbit doesn't even require simple kyc ( name birthdate), doesn't block IP, etc. They allowed me to open 10 accounts within the same device just by changing emails. Didn't even ask for my name and made me lose 200.000K$. In real life this deserves punishment, hence they don't apply the RG policies AND AML ( 5000$+ withdrawals they should check level 2 KYC). I won't even talk about Stake.com since you know my thread.

May I ask you why didn't anyone try to escalate my topic to stake representatives so that we could have a few words? I seriously got so many replies telling me straight up I am a degenerate so it's my fault bla bla bla. These people don't know how addiction comes, what have I been through in life that put me in this miserable hole, rock bottom. The money that fucked up my life is stake's wallet now. I have read everything detailed in your reply, may I ask you what evidence I gave was not enough or contradicting like the examples you gave, that occasionally happen here.  What evidence did stake give except casino gurus bullshit reply? Only assumptions, If I see someone else that gave so much evidence like me in a scam case, I would be supporting them, that's where we part ways I believe, however I know you are a good hearted person, and nice to meet you again. Anyways because I am a newbie no one even gives a shit about what I think here and believes my thread is a scam so I am not gonna pursue this.

Just know that I don't take blind sides ;

I just know my shit, just like a dog knows where to piss in the house.

I hope you are having a great one.

End of the river Achernar; Tetaeridanus. ✨

I feel that we're beginning to shift from the case of OP v. Rollbit to... Stake, so I think it'll be best to not continuing this matter as we'll derail the topic here. We can continue this matter back to your thread if you want to --just to keep it neat and make sure we stay on topic-- I am more than happy to discuss the matters that still concerned you there, though I've explained my assumption the best I can grasp on why and how did it it happened. So I don't think I can help you any further on it. I'll make a reply in your thread to address one of the concern you raised here, though.

It's shameful that casinos these days are now using multi-account detection excuses to avoid paying people's winnings. You don't hear of such when people are losing or they win a small amount of money, but suddenly when it's big they will be citing excuses. Many of these casinos are not just fair and you might be wasting your time to chase a fair treat, they deliberately want to steal from people, and that is what is most annoying. Even if you tell them to give you proof, they are the ones controlling the whole system, they can do and undo it in their favour.

This makes casinos even riskier when your winning is denied you. Come to think of it, how are multiple accounts even affecting casinos? I want to know because I don't seem to see a big deal with it.

I'll invite you to read first few pages of this board, there are threads to prove that Casinos don't cherry pick big wins or small wins [although big or small money are very subjective], they had complaint for cases involving 300-400 USD too, and they addressed the concerns justifiedly.

[cryptoshisha]

thank you guys for the support

i can 100% confirm i did not abuse or cheat rollbit in any way. all i did was sports bet. my account is fully KYC and i submitted all my docs before depositing. big scam here is that they accuse me of multi accounting after i deposit multiple times, place many bets, manage to win and finally when i want to withdraw. now they refuse to answer me and keep my money illegally for months while i have to helplessly beg them to allow me to access my own money.

i am now reaching out to everyone i know in all my groups and all my friends to see if they have any issues like this

[holydarkness]

thank you guys for the support

i can 100% confirm i did not abuse or cheat rollbit in any way. all i did was sports bet. my account is fully KYC and i submitted all my docs before depositing. big scam here is that they accuse me of multi accounting after i deposit multiple times, place many bets, manage to win and finally when i want to withdraw. now they refuse to answer me and keep my money illegally for months while i have to helplessly beg them to allow me to access my own money.

i am now reaching out to everyone i know in all my groups and all my friends to see if they have any issues like this

I... honestly failed to understand this decision. You asked what to do, got informed about a mediation that Rollbit's official is ready to take and fully attend, but you seemed to won't even take this into consideration. As you're 100% sure of your case and all allegations toward you are wrong, wouldn't the best path is to accept Razer's invitation to move to their licensor? With your bulletproof case, the licensor will be ruling toward you, especially as you have nothing to hide.

I can't see how reaching to your group and friends will solve this.