Rollbit Scam. Cannot Withdraw $30,211. Being Ignored by Support.

[Eternad]

It is better that rollbit should tell OP his alt account in their site,so that OP will know if it is true or not,so that he doesn't get worried about withdrawing his funds back. If Rollbit can't prove to him that he has an alternative,then there is no need for them to deprive him from withdrawal since,OP didn't accept that he has an alt account in their site. Nobody can tell who is faulty here because Raze doesn't want to show prove and OP isn't also accepting the fingers pointed at him. This can be resloved amicably with proves,instead of making us get trap at the middle so that we can know where to start from.

Providing an evidence for alt account is very easy but casino typically don’t disclose this information in the public.

The tricky part on this is not the alt account but rather if the OP abuse casino promotion or anything that will increase his winning chance. Having a multiple account that doesn’t involve cheating in the game is not a big deal offense that result to hold the customer balance without further explanation.

The only problem on this case is if the OP use a certain promotion that helps him to gain his current profit because having a potential alt account is really a red flag. This can be resolved using 3rd party arbitrator to verify the authenticity of casino proof.

[holydarkness]

If you check the recent pages of the scam accusations there are several complaints about this site.
So basically of all sportsbooks/casino site complaints rollbit has the most in recent history.

Even betnomi, that pulled an exit scam, doesn't have so many complaints.

And almost none of these complaints have been resolved. And so will this one for sure. 

Especially this thread and the behaviour of rollbit is alarming:

https://bitcointalk.org/index.php?topic=5449402.40

Very sad that this behaviour even gets defended here, honestly. People can't relate because they never had a situation like this. If they had it would be different, I'm sure.

I wonder if it's necessarily true that the amount of scam accusations raised against a gambling platform is directly related to the likelihood they're scamming the users and/or doing rugpull? Especially if we consider that the amount of cases raised is attended to and solved v. ignored. But let's amuse this idea for a while, that rollbit is questionable because they have lines of unsolved cases, or if I may borrow your words, "almost none of these complaints have been resolved", I asked, again, which case with concrete evidences and strong basis against rollbit is not solved or currently redirected to a mediator [in this case, their licensor]? Point me out and I will gladly PMing Razer and notify him to attend to the case.

[AHOYBRAUSE]

If you check the recent pages of the scam accusations there are several complaints about this site.
So basically of all sportsbooks/casino site complaints rollbit has the most in recent history.

Even betnomi, that pulled an exit scam, doesn't have so many complaints.

And almost none of these complaints have been resolved. And so will this one for sure. 

Especially this thread and the behaviour of rollbit is alarming:

https://bitcointalk.org/index.php?topic=5449402.40

Very sad that this behaviour even gets defended here, honestly. People can't relate because they never had a situation like this. If they had it would be different, I'm sure.

I wonder if it's necessarily true that the amount of scam accusations raised against a gambling platform is directly related to the likelihood they're scamming the users and/or doing rugpull? Especially if we consider that the amount of cases raised is attended to and solved v. ignored. But let's amuse this idea for a while, that rollbit is questionable because they have lines of unsolved cases, or if I may borrow your words, "almost none of these complaints have been resolved", I asked, again, which case with concrete evidences and strong basis against rollbit is not solved or currently redirected to a mediator [in this case, their licensor]? Point me out and I will gladly PMing Razer and notify him to attend to the case.

Ok then, then I would also ask YOU how a player can show evidence that he doesn't have multiple accounts.

Players show the FACT that they are blocked from withdrawing. They also show the accusation/reply from rollbit. These are facts, I guess we would agree. The site, in this case rollbit, claims "they have multiple accounts", yet they don't show any proof of that or are willing to show it to a mediator. Always referring to "security concerns".
Multi account ACCUSATION are no facts. Players show facts, rollbit doesn't, I guess we can agree.

In real life, if you want to accuse somebody of something, you have to show proof as well, why not in these scenarios"

What we need in those cases are more transparency. Not being willing to settle this through an official mediator always means there is something off.

Also what I wrote doesn't mean that rollbit is so untrustworthy. It just shows that their reputaion is not as good as it gets painted here, you can also see that in their trust summary. A reputable site would have more than 1 positive feedback, and this positive one is only from the person that manages their signature campaign.

As I checked other complains I saw you also commented there, so you you know this is always the same scenario. They are hiding behind their "security concerns" and players have to deal with it basically.

I myself could have opened a scam accusation against this site actually, I chose not to because it's not worth my time. I mentioned this before but I got the "new player invitation bonus"email they sent to stake players (they bought the stolen data from the stake hack). Those bonuses was supposed to be "no strings attached", as mentioned in the email . When I claimed it all and played it 1x , around 100$, I wanted to withdraw it. They suddenly wanted a deposit and full KYC, and I mean full. That's not "no strings attached". As I don't trust this site I chose not to do those 2 things and continued living my life, leaving these around 100$ in my account. 

It is my opinion and I will not stop from calling out rollbit for what they are to me. I never said they are doing a rugpull, just I don't like their tactics. They know about "multiple accounts" from the beginning, when someone registers. But they let these people deposit and the accusation only comes to light when they want to withdraw. If you think this is ok then we don't have to talk about this any longer. Anyway, wish you a nice rest of your weekend! 

[holydarkness]

I wonder if it's necessarily true that the amount of scam accusations raised against a gambling platform is directly related to the likelihood they're scamming the users and/or doing rugpull? Especially if we consider that the amount of cases raised is attended to and solved v. ignored. But let's amuse this idea for a while, that rollbit is questionable because they have lines of unsolved cases, or if I may borrow your words, "almost none of these complaints have been resolved", I asked, again, which case with concrete evidences and strong basis against rollbit is not solved or currently redirected to a mediator [in this case, their licensor]? Point me out and I will gladly PMing Razer and notify him to attend to the case.

Ok then, then I would also ask YOU how a player can show evidence that he doesn't have multiple accounts.

Players show the FACT that they are blocked from withdrawing. They also show the accusation/reply from rollbit. These are facts, I guess we would agree. The site, in this case rollbit, claims "they have multiple accounts", yet they don't show any proof of that or are willing to show it to a mediator. Always referring to "security concerns".
Multi account ACCUSATION are no facts. Players show facts, rollbit doesn't, I guess we can agree.

In real life, if you want to accuse somebody of something, you have to show proof as well, why not in these scenarios"

What we need in those cases are more transparency. Not being willing to settle this through an official mediator always means there is something off.

Also what I wrote doesn't mean that rollbit is so untrustworthy. It just shows that their reputaion is not as good as it gets painted here, you can also see that in their trust summary. A reputable site would have more than 1 positive feedback, and this positive one is only from the person that manages their signature campaign.

As I checked other complains I saw you also commented there, so you you know this is always the same scenario. They are hiding behind their "security concerns" and players have to deal with it basically.

I myself could have opened a scam accusation against this site actually, I chose not to because it's not worth my time. I mentioned this before but I got the "new player invitation bonus"email they sent to stake players (they bought the stolen data from the stake hack). Those bonuses was supposed to be "no strings attached", as mentioned in the email . When I claimed it all and played it 1x , around 100$, I wanted to withdraw it. They suddenly wanted a deposit and full KYC, and I mean full. That's not "no strings attached". As I don't trust this site I chose not to do those 2 things and continued living my life, leaving these around 100$ in my account. 

It is my opinion and I will not stop from calling out rollbit for what they are to me. I never said they are doing a rugpull, just I don't like their tactics. They know about "multiple accounts" from the beginning, when someone registers. But they let these people deposit and the accusation only comes to light when they want to withdraw. If you think this is ok then we don't have to talk about this any longer. Anyway, wish you a nice rest of your weekend! 

If you ask ME, I'll suggest Razer to point it out to their licensor to take the mediation, where they can freely provide evidences and where the ruling are binding to both parties. As evidences shall be asked and provided in private there, both parties are more likely to provide the facts than here.

You'll find it yourself, me suggesting to escalate it to Gaming-Curacao, once OP replied to the allegation made by Razer, or once things point out to a stalemate [of course after I get a word from Razer that they'll give full cooperation on GC, I will not advise it to OP unless I get the words that both parties agreed to move their case to that platform].

As to why they have to resort to this platform instead of publicly here, I think it's been mentioned way too often, revealing such methods will just tell the abusers how to avoid their system on later time.

Now, I am thanking the fact that you're aware of my presence on other complaints against Rollbit, because now I don't have to explain to you my stance on Rollbit and their cases, as well as how I know most of their cases "like the back of my hand" and to why I inquire you to point us out to the claim of, "none of these complaints have been resolved", which, I still can't find you point that out.

[cryptoshisha]

Hey there,

For this one we simply need OP to list the other accounts that they have on Rollbit.

On our side, we see very obviously linked accounts to the one they listed here, accounts that have been previously limited on our sportsbook.

For whatever reason, OP has failed to list them so far.

Thanks,
Razer

i thought i had sent a reply here but i guess it timed out and never sent. i do not know how to show proof that this is my account. i have already filled out all kyc.

i did nothing wrong and only placed bets. if my account was linked, why not tell me right away when i deposit or even when i make my second deposit? or even when place my first bet? i know if i lose all my money they will not say a word and not make these accusations. i do not know what to do at this point. do i get a lawyer or what?

[holydarkness]

Hey there,

For this one we simply need OP to list the other accounts that they have on Rollbit.

On our side, we see very obviously linked accounts to the one they listed here, accounts that have been previously limited on our sportsbook.

For whatever reason, OP has failed to list them so far.

Thanks,
Razer

i thought i had sent a reply here but i guess it timed out and never sent. i do not know how to show proof that this is my account. i have already filled out all kyc.

i did nothing wrong and only placed bets. if my account was linked, why not tell me right away when i deposit or even when i make my second deposit? or even when place my first bet? i know if i lose all my money they will not say a word and not make these accusations. i do not know what to do at this point. do i get a lawyer or what?

I've been waiting for your reply to determine my next step, I sent Razer a PM few minutes ago to ask for Rollbit's readiness to escalate this situation to an "arbitrator", where they can confide evidences of their counter-accusation. Please wait for Razer to reply to my PM, if you don't mind.

[cryptoshisha]

any update here?

rollbit and whole staff still ignore me

[cryptoshisha]

it does not make sense how rollbit can steal money from users and continue to operate. do they still have a license? i read somewhere they do not even have a license. i wish i checked before depositing so much $ on here

[holydarkness]

it does not make sense how rollbit can steal money from users and continue to operate. do they still have a license? i read somewhere they do not even have a license. i wish i checked before depositing so much $ on here

Oh! My apology, I drafted a reply to you to update you with this issue but waited for a reply from Razer as I tried to talk him into considering other means of resolution. I must have forgetfully closed the tab for that draft when cleaning my opened tabs, fully oblivious that I haven't posted the update when Razer did not replied me further regarding this topic.

As with other two cases, Razer [and through him, Rollbit] would welcome you to take this issue to their licensor. I think the procedure to raise a dispute to their licensor is by writing and give the details of your situation to complaints@gaming-curacao.com.

I know this is not ideal as it is time consuming, and most likely frustrates you quite a lot, but it's currently the only method to close this case as Rollbit has given their agreement to fully cooperate on resolution through GC and both parties can provide evidences in confidence.

[AHOYBRAUSE]

it does not make sense how rollbit can steal money from users and continue to operate. do they still have a license? i read somewhere they do not even have a license. i wish i checked before depositing so much $ on here

Oh! My apology, I drafted a reply to you to update you with this issue but waited for a reply from Razer as I tried to talk him into considering other means of resolution. I must have forgetfully closed the tab for that draft when cleaning my opened tabs, fully oblivious that I haven't posted the update when Razer did not replied me further regarding this topic.

As with other two cases, Razer [and through him, Rollbit] would welcome you to take this issue to their licensor. I think the procedure to raise a dispute to their licensor is by writing and give the details of your situation to complaints@gaming-curacao.com.

I know this is not ideal as it is time consuming, and most likely frustrates you quite a lot, but it's currently the only method to close this case as Rollbit has given their agreement to fully cooperate on resolution through GC and both parties can provide evidences in confidence.

In other words, bullshit.
Everybody knows that complaints at licensors bring as good as nothing. They always side with the casino because they basically get paid from them for the license.
The only fair way to solve this dispute is via an unbiased 3rd party mediator, not more and not less. And of course, they won't do this, because it would come out that OP is right and they have no proof.

Razor not replying and only answering to a person that has nothing to do with the case is already bad enough. But sending this message is just another insult in this matter. Shameless.
And this is nothing against you holydarkness, You are doing your best and and great job, I know OP will appreciate that a lot. But I think it's fair to say the way they treat their customers is not how it's supposed to be.

[holydarkness]

In other words, bullshit.
Everybody knows that complaints at licensors bring as good as nothing. They always side with the casino because they basically get paid from them for the license.
The only fair way to solve this dispute is via an unbiased 3rd party mediator, not more and not less. And of course, they won't do this, because it would come out that OP is right and they have no proof.

Razor not replying and only answering to a person that has nothing to do with the case is already bad enough. But sending this message is just another insult in this matter. Shameless.
And this is nothing against you holydarkness, You are doing your best and and great job, I know OP will appreciate that a lot. But I think it's fair to say the way they treat their customers is not how it's supposed to be.

I appreciate the good words, and not trying to defend Razer here, but we don't know what happens when a complaint raised to GC. Granted, we've never hear back from the other two that's being redirected to GC, but maybe it's because they're still in the middle of mediation or that they never bothered to update us with the verdict reached.

I can see one previous complainant went online on 13 August, around two weeks after he supposedly wrote to GC, and the other one also went online exactly two weeks after he sent a complaint email, none gave an update of the verdict given by the licensor.

I guess, if OP would be so kind, he can try to raise his dispute to GC and constantly update us with the progress so we can learn what actually happened with the complaints.

[cryptoshisha]

why do i need to do all of this?

why cant at the very least rollbit return my deposits and we can go and dispute the winnings? this is literally a scam holding my winnings and especially deposit.

i have read they are not even licensed, is this true?

[acroman08]

why do i need to do all of this?

why cant at the very least rollbit return my deposits and we can go and dispute the winnings? this is literally a scam holding my winnings and especially deposit.

I am not sure if they have this rule on their ToS but I have read on some casinos ToS that in certain situations the casino will confiscate not only the gambler's winning but also the gambler's deposit as a compensation for the "damage" that the gambler's has caused(or something like that).

i have read they are not even licensed, is this true?

They are licensed, you can check it at the bottom of their website, and from the looks of it, their licensor is "gaming curacao"

[AHOYBRAUSE]

why do i need to do all of this?

why cant at the very least rollbit return my deposits and we can go and dispute the winnings? this is literally a scam holding my winnings and especially deposit.

i have read they are not even licensed, is this true?

I looked into this and it seems a little off.
I mean they are licensed according to this : https://licensing.gaming-curacao.com/validator/?lh=038ec74580025dbb8cbc57d16d90ed42&rlh=bbf67c5a5cb8fabf6856fec37bca9076

But when you click on https://www.gaming-curacao.com/ the site looks SUPER unprofessional. Like a 12 year old designed this.

The site also contains 0 information, not even TOS or anything.

[holydarkness]

why do i need to do all of this?

why cant at the very least rollbit return my deposits and we can go and dispute the winnings? this is literally a scam holding my winnings and especially deposit.

i have read they are not even licensed, is this true?

To be honest and laid it out in the open, that's what I tried to pursue when I said "considering another means of resolution," to allow you to retain your deposit with some terms. However, they are firm on their decision and they're very sure with their findings. Best options you have right now is either escalate it to their licensor or to just drop the case, as currently there is not any other visible resolution possible.

As for licensing, you can rest assured that they're licensed. Like acroman08 said, you can check this by clicking the seal of validation on their website. It's a mandatory element of a licensed casino under Curacao Licensing to provide this means of verification on their website. Image as below. If you click them, you'll be redirected to GC's page as shown on the image next to it, verifying Rollbit as their sub-licensor.



While for holding your winnings and deposit, though there are times in the past that platforms go lenient by allowing the other side to withdraw their balance and agreed to part ways, I think Rollbit has the right to seize your winnings and deposit upon breach, it's one of the clause on their Terms of Service that you agreed,

TERMINATION
We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

If you're not satisfied with this, please follow my advise to raise it to their licensor, Gaming-Curacao. We are not sure what'll happen there, but you'll have another shot there rather than here as your means of resolution on this case kinda met its... dead end here.

But when you click on https://www.gaming-curacao.com/ the site looks SUPER unprofessional. Like a 12 year old designed this.

The site also contains 0 information, not even TOS or anything.

Looks aesthetic or not, that platform is one of the only four master license holder for gambling ever issued by Curacao Gambling Authority. And though Antillephone is basically the most... exquisite --or so I heard-- there will be no more master license issued again, so they're as legal as it can get.

[cryptoshisha]

i'm not sure what to do at this point. i wish they would speak to me directly  and tell me which accounts and maybe i can help them. i am willing to work with them if theres any info i can provide. i do not have anything to hide.

why are they so shady? ive read that these 3rd party commissions do not do anything for the players and side with the casino.

[tetaeridanus]

Yes you are right; casinos always drive the case to licensors because they are paid by them. Shame. This world will collapse very soon when crypto gets regulated more. These casinos operate illegally( stake.com offered mirror sites for turkey where online gambling is straight illegal because many people plau in turkey) and don't give a single shit about their players, sorry for talking the truth. You will find a very few people here who will help your case. I also have every proof against them but you can see from my thread how I got answered by the forum. If you go to court, that is your only chance. Rollbit is trying to scam in broad day light but some of the people here are still defending them what a suprise. Listen to me pal and go open a lawsuit, 30.000$ is good amount of money. Don't let them scam you.


Respect.

Tetaeridanus.

[holydarkness]

i'm not sure what to do at this point. i wish they would speak to me directly  and tell me which accounts and maybe i can help them. i am willing to work with them if theres any info i can provide. i do not have anything to hide.

why are they so shady? ive read that these 3rd party commissions do not do anything for the players and side with the casino.

At this point, what you can do is either wait here and got nothing or try to escalate to their licensor and get your case tried. Rollbit has give their agreement to fully cooperate there. I know this is not ideal and is not the resolution method you're hoping for, and --as I've previously mentioned-- I tried to suggest a way for them to solve this without having to go to GC, but they're firm with their decision as they're sure they have strong evidence of you having multiple account, that they can only provide to their licensor.

[cicadasTR]

why do i need to do all of this?

why cant at the very least rollbit return my deposits and we can go and dispute the winnings? this is literally a scam holding my winnings and especially deposit.

i have read they are not even licensed, is this true?

To be honest and laid it out in the open, that's what I tried to pursue when I said "considering another means of resolution," to allow you to retain your deposit with some terms. However, they are firm on their decision and they're very sure with their findings. Best options you have right now is either escalate it to their licensor or to just drop the case, as currently there is not any other visible resolution possible.

As for licensing, you can rest assured that they're licensed. Like acroman08 said, you can check this by clicking the seal of validation on their website. It's a mandatory element of a licensed casino under Curacao Licensing to provide this means of verification on their website. Image as below. If you click them, you'll be redirected to GC's page as shown on the image next to it, verifying Rollbit as their sub-licensor.



While for holding your winnings and deposit, though there are times in the past that platforms go lenient by allowing the other side to withdraw their balance and agreed to part ways, I think Rollbit has the right to seize your winnings and deposit upon breach, it's one of the clause on their Terms of Service that you agreed,

TERMINATION
We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

If you're not satisfied with this, please follow my advise to raise it to their licensor, Gaming-Curacao. We are not sure what'll happen there, but you'll have another shot there rather than here as your means of resolution on this case kinda met its... dead end here.

But when you click on https://www.gaming-curacao.com/ the site looks SUPER unprofessional. Like a 12 year old designed this.

The site also contains 0 information, not even TOS or anything.

Looks aesthetic or not, that platform is one of the only four master license holder for gambling ever issued by Curacao Gambling Authority. And though Antillephone is basically the most... exquisite --or so I heard-- there will be no more master license issued again, so they're as legal as it can get.

There is zero regulation in Curacao. A Dutch lawyer won't take a case there, I've asked. It's like being licensed in Bir Tawil. Why do you talk nonsense?

[Stakefast]

i'm not sure what to do at this point. i wish they would speak to me directly  and tell me which accounts and maybe i can help them. i am willing to work with them if theres any info i can provide. i do not have anything to hide.

why are they so shady? ive read that these 3rd party commissions do not do anything for the players and side with the casino.

The problem is your multi-accounting. Nothing else at this point.