Rollbit Scam. Cannot Withdraw $30,211. Being Ignored by Support.

[cryptoshisha]

I have 30,211$ stuck on Rollbit that i have been trying to withdraw for 6 weeks now. I have msged Rollbit and all members of support and even the boss who is Razer and there is zero help. Recently I have been only ignored and none of my messages are being answered and you can see this in the below screenshots.

They give me same answer every single time and that is to "list my other accounts". I have told them at least 50 times now that I don't have any other accounts and I dont know what else to say or do. I have given all my documents and full KYC. I have deposited 6 ETH without any issue. Only when I win and try to cash out and they tell me I cannot cashout out. They cannot answer me which other accounts are linked to me so I can help them. They ignore everything I say and just say to list my other accounts. I do not have any other accounts except this one. I do not know what else to do. I thought they were a trustworthy site and have enough money to not scam their users but now I see there are many users scammed by Rollbit on Google.

I have screenshots below of my account, my KYC and my ignored messages for over a month. I just want to withdraw my funds at this point.
 

https://pasteboard.co/QT2f7NXQAMXE.png


https://pasteboard.co/avpazbZLeSJG.png

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[Poker Player]

So I understand that you are being accused of breaking the rules for having several accounts on the site. It would be necessary to see how they argue it, but for the moment I do not have enough evidence to say that they are a scam, even less with the amount of time they have been operating, although it sounds to me that there have been some similar cases already. But accusations of scam to casinos that are advertised on the forum that later have come to nothing or that it was the accuser who had cheated there are plenty.

[blckhawk]

So I understand that you are being accused of breaking the rules for having several accounts on the site. It would be necessary to see how they argue it, but for the moment I do not have enough evidence to say that they are a scam, even less with the amount of time they have been operating, although it sounds to me that there have been some similar cases already. But accusations of scam to casinos that are advertised on the forum that later have come to nothing or that it was the accuser who had cheated there are plenty.

I agree to some degree but I think the 2nd picture seems to be a good proof to raise some suspicions so I want to see further proof of the chats on each of the supports and I think everyone wants that too. I'm not really a lawyer or an expert on rules and shit but if it's your money, the casino can't take it unless it's proven that you've got that money from cheating their casino so hopefully we could see what happens next to this because Rollbit's been here a long time so it's OP's words against the reputation that Rollbit have right now.

[Woodie]

From what I have read seen on different  forums and the alike...when it comes to multi accounting,  75% of the time these casino's are never wrong to flag accounts based on multi accounting as they have the flagging techniques in place to find such users because this is their business to stop any possible promo abuse and the alike...just hope your docs haven't been stolen and used for KYC here..
Btw, use of a VPN can get your account flagged as IPs show up on other accounts hence this hurdle..but if nothing in these lines was committed then I trust Rollbit will sort this out asap! Good luck.

[cryptoshisha]

From what I have read seen on different  forums and the alike...when it comes to multi accounting,  75% of the time these casino's are never wrong to flag accounts based on multi accounting as they have the flagging techniques in place to find such users because this is their business to stop any possible promo abuse and the alike...just hope your docs haven't been stolen and used for KYC here..
Btw, use of a VPN can get your account flagged as IPs show up on other accounts hence this hurdle..but if nothing in these lines was committed then I trust Rollbit will sort this out asap! Good luck.

I understand this and I have asked them to help me help them. They do not respond and only times they have is same copy paste message: you must tell us your other accounts. I dont have any and I tell them and ask for help and they only ignore. Ive never had issues on any others sites.

[cryptoshisha]

So I understand that you are being accused of breaking the rules for having several accounts on the site. It would be necessary to see how they argue it, but for the moment I do not have enough evidence to say that they are a scam, even less with the amount of time they have been operating, although it sounds to me that there have been some similar cases already. But accusations of scam to casinos that are advertised on the forum that later have come to nothing or that it was the accuser who had cheated there are plenty.

I agree to some degree but I think the 2nd picture seems to be a good proof to raise some suspicions so I want to see further proof of the chats on each of the supports and I think everyone wants that too. I'm not really a lawyer or an expert on rules and shit but if it's your money, the casino can't take it unless it's proven that you've got that money from cheating their casino so hopefully we could see what happens next to this because Rollbit's been here a long time so it's OP's words against the reputation that Rollbit have right now.

Ive never cheated their website. I only make sports bets and thats it. I upload one of the chats here: https://www.hipdf.com/preview?share_id=SqTHmNtT_wyPl3CH-8ImBQ

All other chats are same or more useless. Has anyone else ever faced this issue?

[macson]

snip

I agree to some degree but I think the 2nd picture seems to be a good proof to raise some suspicions so I want to see further proof of the chats on each of the supports and I think everyone wants that too. I'm not really a lawyer or an expert on rules and shit but if it's your money, the casino can't take it unless it's proven that you've got that money from cheating their casino so hopefully we could see what happens next to this because Rollbit's been here a long time so it's OP's words against the reputation that Rollbit have right now.

Ive never cheated their website. I only make sports bets and thats it. I upload one of the chats here: https://www.hipdf.com/preview?share_id=SqTHmNtT_wyPl3CH-8ImBQ

All other chats are same or more useless. Has anyone else ever faced this issue?

i carefully read the chat you had with rollbit support and you said you needed funds because you wanted to return a loan from your colleague but you must understand that gambling sites have a good detection system and their algorithms can detect violations committed by users, here are a few things which i took from Google, which is usually banned by large gambling sites;

Some common violations that can lead to account closure on gambling sites include:

Use of a fake account or fake identity: Using fake information or trying to hide your real identity to create an account on a gambling site may result in account closure.

Use of illegal or fraudulent software: Using software or fraudulent schemes to increase your winning chances or damage the integrity of the game is a serious offence.

Age restriction violations: If you have not reached the legal age to gamble in the jurisdiction where you live, attempting to register and play at gambling sites may result in account termination.

Security breach: Attempts to illegally hack or access another person's account or gambling site's security system may result in account closure and legal action.

Violation of game rules: If you do not follow the game rules set by the gambling site, your account may be closed.

Money laundering: Using gambling sites to launder money resulting from illegal activities is a serious offense that may result in account closure.

Other detrimental acts: Actions such as flooding or disrupting site services, committing fraud, or otherwise breaking the law in the context of gambling may result in account termination.

so long the conversation you made but the rollbit support team only wants you to expose honestly how many accounts you have, it's true if they can see all your accounts your honesty is needed.

[yahoo62278]

As long as you didn't take advantages of a bonus system on multiple accounts and are not cheating with your betting, I don't see why sites have an issue with players having multiple accounts. I do not play on rollbit so I have no clue what sort of bonus system they have in place. If it's rakeback based on bets and you deposited your money to make those bets, seems that should be ok, but according to their terms it probably is not and unfortunately you agree to their terms upon signing up.

You leave a fingerprint everytime you log onto a site, i'm sure they have proof or they wouldn't accuse you of it. You can see if they're open to a mediator to take a look, but that's up to them.

[Rollbit Razer]

Hey there,

For this one we simply need OP to list the other accounts that they have on Rollbit.

On our side, we see very obviously linked accounts to the one they listed here, accounts that have been previously limited on our sportsbook.

For whatever reason, OP has failed to list them so far.

Thanks,
Razer

[AHOYBRAUSE]

Hey there,

For this one we simply need OP to list the other accounts that they have on Rollbit.

On our side, we see very obviously linked accounts to the one they listed here, accounts that have been previously limited on our sportsbook.

For whatever reason, OP has failed to list them so far.

Thanks,
Razer

Nonsense.
So then, IF you are right, and he lists those accounts, then what? Then you would pay him, yeah right. 
If he says there are any, you would say "violated our terms" and still don't pay, 100%.

Rollbit has a solid reputation now for doing this, not only in our forum there are reports about these tactics.

Still a reminder, rollbit bought the stolen data from the stake.com hack last year to promote their own site, this has been mentioned and proved before. A site doing shady things like this also comes up with excuses to not pay honest customers.

From what I have read seen on different  forums and the alike...when it comes to multi accounting,  75% of the time these casino's are never wrong to flag accounts based on multi accounting as they have the flagging techniques in place to find such users because this is their business to stop any possible promo abuse and the alike...just hope your docs haven't been stolen and used for KYC here..
Btw, use of a VPN can get your account flagged as IPs show up on other accounts hence this hurdle..but if nothing in these lines was committed then I trust Rollbit will sort this out asap! Good luck.

Have we ever seen any proof of those claims? I have actually never seen them. They always say there are multi accounts "but we can't tell you how we found out, for security reasons" .

Sites like rollbit are happy to take deposits, but when it comes to pay there are suddenly problems. If there are multiple accounts you knew when he opened it, you should close it immediately, not after depositing over 10000$.

[crwth]

~
Nonsense.
So then, IF you are right, and he lists those accounts, then what? Then you would pay him, yeah right. 
If he says there are any, you would say "violated our terms" and still don't pay, 100%.

Based on the message by the Rollbit representative, it seems that they have proof on him having access to multiple accounts and that's probably from the time he uses the different accounts. That's going to be proof that someone violated the terms.

Rollbit has a solid reputation now for doing this, not only in our forum there are reports about these tactics.

Can you pinpoint the references that you have with the "solid" reputation for "this"? Do you mean not paying players?

Still a reminder, rollbit bought the stolen data from the stake.com hack last year to promote their own site, this has been mentioned and proved before. A site doing shady things like this also comes up with excuses to not pay honest customers.

I must have missed this. Can you point me in the right direction with this as well? Curious about their doings.

[AHOYBRAUSE]

~
Nonsense.
So then, IF you are right, and he lists those accounts, then what? Then you would pay him, yeah right. 
If he says there are any, you would say "violated our terms" and still don't pay, 100%.

Based on the message by the Rollbit representative, it seems that they have proof on him having access to multiple accounts and that's probably from the time he uses the different accounts. That's going to be proof that someone violated the terms.

Rollbit has a solid reputation now for doing this, not only in our forum there are reports about these tactics.

Can you pinpoint the references that you have with the "solid" reputation for "this"? Do you mean not paying players?

Still a reminder, rollbit bought the stolen data from the stake.com hack last year to promote their own site, this has been mentioned and proved before. A site doing shady things like this also comes up with excuses to not pay honest customers.

I must have missed this. Can you point me in the right direction with this as well? Curious about their doings.

Hey there.
If they have proof then they should show it. Just saying they have it is the same as him saying he doesn't have multiple accounts. And a fact is, they let him deposit. If there were multiple accounts he should even be able to register.

About the other accusations, you can find them here at scam accusations, at reddit as well as other forums.

And last but not least, the spam emails they sent to existing stake players. I also got it.
They had the email addresses and vip level of stake users and offered certain bonus amounts according to you stake vip level.

These were discussed in the rollbit thread and stake community:

https://stakecommunity.com/topic/69379-stake-data-leaked-did-you-get-a-bonus-email-for-another-casino/#comment-1482333
https://stakecommunity.com/topic/69364-email-from-diffrente-casino-anyone-else-got-it/#comment-1482119

[holydarkness]

Hey there,

For this one we simply need OP to list the other accounts that they have on Rollbit.

On our side, we see very obviously linked accounts to the one they listed here, accounts that have been previously limited on our sportsbook.

For whatever reason, OP has failed to list them so far.

Thanks,
Razer

Nonsense.
So then, IF you are right, and he lists those accounts, then what? Then you would pay him, yeah right. 
If he says there are any, you would say "violated our terms" and still don't pay, 100%.

Rollbit has a solid reputation now for doing this, not only in our forum there are reports about these tactics.

Still a reminder, rollbit bought the stolen data from the stake.com hack last year to promote their own site, this has been mentioned and proved before. A site doing shady things like this also comes up with excuses to not pay honest customers.

From what I have read seen on different  forums and the alike...when it comes to multi accounting,  75% of the time these casino's are never wrong to flag accounts based on multi accounting as they have the flagging techniques in place to find such users because this is their business to stop any possible promo abuse and the alike...just hope your docs haven't been stolen and used for KYC here..
Btw, use of a VPN can get your account flagged as IPs show up on other accounts hence this hurdle..but if nothing in these lines was committed then I trust Rollbit will sort this out asap! Good luck.

Have we ever seen any proof of those claims? I have actually never seen them. They always say there are multi accounts "but we can't tell you how we found out, for security reasons" .

Sites like rollbit are happy to take deposits, but when it comes to pay there are suddenly problems. If there are multiple accounts you knew when he opened it, you should close it immediately, not after depositing over 10000$.

Umm... aren't most, if not all, of the accusation topics raised against rollbit currently solved, and those that can't be solved here for security reason, e.g.: sportsbook abuse or invalid bet, were redirected to their licensor where they're fully cooperating and participating on the investigation?

[crwth]

Hey there.
If they have proof then they should show it. Just saying they have it is the same as him saying he doesn't have multiple accounts. And a fact is, they let him deposit. If there were multiple accounts he should even be able to register.

I don't know what would happen. As long as they have accusations, there should be a proof. Maybe sending it would DOX the player? I don't really know.

https://stakecommunity.com/topic/69379-stake-data-leaked-did-you-get-a-bonus-email-for-another-casino/#comment-1482333
https://stakecommunity.com/topic/69364-email-from-diffrente-casino-anyone-else-got-it/#comment-1482119

Thanks for this reference. The topics are interesting and it seems that the mods on Stake want to save face or just doesn't know what is happening with the community. Receiving unsolicited emails and mentioned on the topic there coming from Rollbit, makes it questionable. How'd they get the data of the big players and sending emails for bonuses etc.

Let's see what they would say about this.

[ScamViruS]

I understand this and I have asked them to help me help them. They do not respond and only times they have is same copy paste message: you must tell us your other accounts. I dont have any and I tell them and ask for help and they only ignore. Ive never had issues on any others sites.

They are accusing you of having multiple accounts in their casino. Now when you join any casino they have all your information, there is a chance you will be caught doing something against their rules and that is what is happening to you. Rollbit rep replied to your accusation, they are still talking about multiple accounts. Now to solve this you need to prove that you don't have multiple accounts in that casino.

On the other hand, I hope Rollbit resolves this accusation as best way they can. Because Rollbit has quite a good reputation on this forum, they don't want to ruin their reputation.

[khaled0111]

The problem here, as in all cases of multi-accounting, is that the casino (rollbit in this case) will not and can not share the evidence they have against the accuse (OP) publicly. This is understandable.
At the same time, OP will never admit having alt acoounts (if he has any) and there is nothing he can do to refute the casino's allegations and prove he has no alt accounts.
This is a dead end.

The only way to solve this dilemma is to use a mediator.
Or, in case OP is afraid of proving himself guilty (with all the consequences), Razer has to promise they will let OP withdraw his funds if he lists all his alt accounts.

[holydarkness]

The problem here, as in all cases of multi-accounting, is that the casino (rollbit in this case) will not and can not share the evidence they have against the accuse (OP) publicly. This is understandable.
At the same time, OP will never admit having alt acoounts (if he has any) and there is nothing he can do to refute the casino's allegations and prove he has no alt accounts.
This is a dead end.

The only way to solve this dilemma is to use a mediator.
Or, in case OP is afraid of proving himself guilty (with all the consequences), Razer has to promise they will let OP withdraw his funds if he lists all his alt accounts.

There's a slight complication on that, Rollbit is not on any mediator that mediate sportsbet problem, where OP's case is sportsbet-related. And, given that Razer accuses OP of multi-acc abuse to bypass limitations, if rollbit agreed to this term, it will open to a situation where future abusers [if we're assuming OP did multi-accing] plead to the same resolution. Though, to be fair and to laid it out on the table, Razer already suggested a... "middle way".

[Baofeng]

The problem here, as in all cases of multi-accounting, is that the casino (rollbit in this case) will not and can not share the evidence they have against the accuse (OP) publicly. This is understandable.
At the same time, OP will never admit having alt acoounts (if he has any) and there is nothing he can do to refute the casino's allegations and prove he has no alt accounts.
This is a dead end.

The only way to solve this dilemma is to use a mediator.
Or, in case OP is afraid of proving himself guilty (with all the consequences), Razer has to promise they will let OP withdraw his funds if he lists all his alt accounts.

There's a slight complication on that, Rollbit is not on any mediator that mediate sportsbet problem, where OP's case is sportsbet-related. And, given that Razer accuses OP of multi-acc abuse to bypass limitations, if rollbit agreed to this term, it will open to a situation where future abusers [if we're assuming OP did multi-accing] plead to the same resolution. Though, to be fair and to laid it out on the table, Razer already suggested a... "middle way".

I don't think it will end everything here, or there is a middle way, what Razer suggested is for the OP to let them know what is his other accounts and perhaps they will have to look at it and see if it violates their ToS or abuse it in any form according to their rules.

So we will have to wait if OP is willing to share that info, not necessarily here in the this thread, but maybe PM Razer of his accounts and then we will wait what will be the official call of the casinos. If the OP doesn't favor it then they can go on mediator.

[AHOYBRAUSE]

If you check the recent pages of the scam accusations there are several complaints about this site.
So basically of all sportsbooks/casino site complaints rollbit has the most in recent history.

Even betnomi, that pulled an exit scam, doesn't have so many complaints.

And almost none of these complaints have been resolved. And so will this one for sure. 

Especially this thread and the behaviour of rollbit is alarming:

https://bitcointalk.org/index.php?topic=5449402.40

Very sad that this behaviour even gets defended here, honestly. People can't relate because they never had a situation like this. If they had it would be different, I'm sure.

[Sim_card]

It is better that rollbit should tell OP his alt account in their site,so that OP will know if it is true or not,so that he doesn't get worried about withdrawing his funds back. If Rollbit can't prove to him that he has an alternative,then there is no need for them to deprive him from withdrawal since,OP didn't accept that he has an alt account in their site. Nobody can tell who is faulty here because Raze doesn't want to show prove and OP isn't also accepting the fingers pointed at him. This can be resloved amicably with proves,instead of making us get trap at the middle so that we can know where to start from.