Not gonna work.
You're admitted, it's multiple accounts no matter what's the reason. They will act based term & condition, not gonna process or response anymore for the case already clears especially the user already confirmed by them self opening multiple account.
Just moving on...... cause the chance are small or mostly 0%.
The terms say that if you create multiple accounts you will get your deposit only back and winnings get confiscated. Which is what should happen to me too. They have promised it in writing. Did you actually read the topic and see the screenshots?
It didn't say that you get your deposit back, it still under discretion of Shuffle management if they allow if they allow to make it happen. That's why it really better not to create multiple account or violate the casino terms since you will face this consequences.
Read this
3.4. You are permitted to have only one Shuffle Account. If you attempt to open more than one Shuffle Account, any and all such accounts may be blocked, suspended or closed, and any sums credited to those accounts will be frozen and may be deducted. If you realise that you have opened more than one registered Shuffle Account you must notify us immediately by email at support@shuffle.com.
Also this.
9.4. If your Shuffle Account has been closed, locked, blocked or excluded and you wish to recover funds held in it, please contact Shuffle customer support at
support@shuffle.com. We reserve the right to refuse to reopen or unlock your Shuffle Account or to allow withdrawals from it if we suspect that you are in breach of these Terms of Service or if we deem it necessary to do so for other reasons, and we may carry out additional KYC verification procedures and other checks for any withdrawal.
Read it here
https://shuffle.com/info/termsI guess the only thing you can do know is to wait for their response if they really promised to send back your funds. Creating unnecessary issue will not help your case and maybe it will irritate them and make them decide to make your case last longer. So try to move on and just follow up thru their support email since for now this is the best action to do especially you acknowledge that you violate their terms.