Resolved: Account Closure and ~8.38 ETH Confiscated

[codepoet]

To the Members of BitcoinTalk,

I would like to inform you that the matter has been successfully resolved.

I would like to express my gratitude to all the members who actively participated in the thread and showed their support by sharing their valuable opinions.

Thank you.


To the Moderators of BitcoinTalk,

I kindly request the deletion of this thread in order to safeguard the reputation of the site.

Thank you for your understanding and assistance.

[Little Mouse]

I firmly believe that providing such personal and private information goes against my rights and violates my privacy.Therefore, I have no intentions of giving in to these demands. Unfortunately, CG has made it clear that failure to provide the requested documents will result in the closure of my account and the confiscation of my funds (Current Balance: ~8.38 ETH).

Unfortunately they have this rule-

To start using our Services, you will need to register on our Website and perform a Know Your Client (“KYC”) identification and verification procedure, if so requested by us.

Didn't you know about these terms when you joined? I know people barely read terms and conditions but this common term has been a- what should I call it- weapon? I don't know. Sometimes I feel like they are doing whatever is good for them and sometimes it seems they are forced.
You had a long relationship with CG. Considering this, this was really a dishonor to you although they have the rule. Why would they require your KYC? On purpose? It should be a very minimum amount for CG considering how long they are here. Let's see how it gets ended. I'll invite the forum representative of CG.

[damagan]

This is why you only keep about 3 to 10 UNITS of your bankroll on any gambling site otherwise you risk being screwed over like this.

[Wiwo]

This is why you only keep about 3 to 10 UNITS of your bankroll on any gambling site otherwise you risk being screwed over like this.

I agree with you on this,  leaving a large balance as a bank roll will increases your chances of getting robbed on the long run just like what happened to the ops he was not guided enough or should I said he trusted that the casino will protect his money and privacy but reverse is now the case.

In the recent events were casinos either pulling and exist scam or getting hacked,  it must be appropriate to avoid leaving large funds in the casino regardless it be bankroll or just your balance.

[SamReomo]

1. When i joined 6 years ago, there was no KYC.

2. When KYC was implemented and since, I have not made any deposits or withdrawals to specifically avoid any regulatory restrictions due to either of these actions.

Well when you joined the casino then the situation of the site was different but once the implemented the KYC thing and added it into their terms and conditions then that's the thing you must have to keep in your mind. Most of the casinos require some kind of KYC these days and I'm quite sure that no good casino is allowing members to get withdrawals of good amounts without completing the KYC details.

It's a policy from those casinos and if they asked you about KYC details then you'll have to provide those details to them and once they get those details then they will verify your account and release your funds. It's really something against a user's privacy but we can't do anything because it's now a days in terms and conditions of almost every trusted casino. If you really want to access your account once again and withdraw your funds from their platform then you must have to send them those KYC requirements.

[Gozie51]

I firmly believe that providing such personal and private information goes against my rights and violates my privacy.Therefore, I have no intentions of giving in to these demands. Unfortunately, CG has made it clear that failure to provide the requested documents will result in the closure of my account and the confiscation of my funds (Current Balance: ~8.38 ETH).

It does violate your right to reveal your identity or unveil your privacy but playing or registering in CEX you should have known it may be required.  In a case where you didn't go through such KYC in the beginning, you should expect that if your account is flagged for any activity, for you to regain access, you may be required to go through KYC. Well I hope you get through to this. It is a minor issue that you could resolve if you follow the KYC rule.

[cabron]

I firmly believe that providing such personal and private information goes against my rights and violates my privacy.Therefore, I have no intentions of giving in to these demands. Unfortunately, CG has made it clear that failure to provide the requested documents will result in the closure of my account and the confiscation of my funds (Current Balance: ~8.38 ETH).

Unfortunately they have this rule-

To start using our Services, you will need to register on our Website and perform a Know Your Client (“KYC”) identification and verification procedure, if so requested by us.

Didn't you know about these terms when you joined? I know people barely read terms and conditions but this common term has been a- what should I call it- weapon? I don't know. Sometimes I feel like they are doing whatever is good for them and sometimes it seems they are forced.
You had a long relationship with CG. Considering this, this was really a dishonor to you although they have the rule. Why would they require your KYC? On purpose? It should be a very minimum amount for CG considering how long they are here. Let's see how it gets ended. I'll invite the forum representative of CG.

1. When i joined 6 years ago, there was no KYC.

2. When KYC was implemented and since, I have not made any deposits or withdrawals to specifically avoid any regulatory restrictions due to either of these actions.

You just have to accept that you are among the users who will be asked for KYC. You can't just reason out that because that time 6 years ago there was no KYC needed and the policy today doesn't apply to you.

The Policy is for all. Old and new users will be asked. Too late to withdraw little by little since you already did it.  Withdrawing funds little by little within their minimum withdrawal threshold I guess they won't be asking it.

[yahoo62278]

• I have been a member since 2017 and my only source of crypto was building dice bots, playing the dice game and the referral earnings.
• I have invested it all back into CG.
• I have since won and lost some of that same balance from years ago.
• I have not made any new deposits/withdrawals attempts that would break any current or previous laws or regulations.

They obviously have this information already, I know because there is a dedicated place in every users profile to view this information.

There was absolutely no reason to verify my account.

This is all discussed in the email screenshot i provided.

The reason for verification is likely due to their license. I don't mess with that site, but like others have said it's becoming the norm for sites to do kyc these days.

It's your responsibility to keep up with a sites rules or their ToS. If they are about to implement kyc to users, you should have withdrawn or spoke with the owners and see if they will let you slide.

The site isn't targeting you to keep your funds. I dont agree with kyc either and try to avoid sites that implement it.

[CryptSafe]

It is unfortunate you had this experience. For over 6 years as you have said you have been with the casino, do you not visit their terms and conditions of services? do they not send their customers mail of upgrade in their services?  so as to keep them abreast of unfolding development on their  site? possibly, you must not have been following up with activities or you just feel less concerned about the whole thing. Knowing fully well that you have such an amount of asset there what you should have done is to make sure your account is up to date because that asset is not worth that risk of losing them as casinos are also looking for funds to do away with. It is unfortunate his has happened unless a reputable member could help you out in reaching out to the casino to give the benefit of doubt in proving your real identity so as to access you assets.

How come you have been here for this long time and you have no been active in contribution in any ways but just a spectator observing activities and events.

[logfiles]

I am sorry, before we get to the real problem. Is DunkGambler your other alt account?
I couldn't help but notice a similar pattern when you made this post

Though I've been an avid follower of this forum for years, this is my first time taking the initiative to participate actively and voice my concerns. I believe that our community thrives on transparency and shared experiences, and today I aim to contribute to that collective knowledge.

Though I've been an avid follower of this forum for many years, this is my first time taking the initiative to participate actively and voice my concerns. I believe that our community thrives on transparency and shared experiences, and today I aim to contribute to that collective knowledge.

There is another thing that has been bugging me with the way some casinos request for KYC. If I don't agree to the KYC terms, is it in order for the casino to hold my funds as ransom until I provide the said documents?
What about sending the funds back to me and they just close/lock the account and I never get to use their platform again?

Some exchanges do this all the time. If you don't agree to their KYC terms, the only active option you have in your account is the withdrawal button. I think casinos should adopt this too instead of this endless rope pulling.

[BenCodie]

I firmly believe that providing such personal and private information goes against my rights and violates my privacy.Therefore, I have no intentions of giving in to these demands. Unfortunately, CG has made it clear that failure to provide the requested documents will result in the closure of my account and the confiscation of my funds (Current Balance: ~8.38 ETH).

Unfortunately they have this rule-

To start using our Services, you will need to register on our Website and perform a Know Your Client (“KYC”) identification and verification procedure, if so requested by us.

Didn't you know about these terms when you joined? I know people barely read terms and conditions but this common term has been a- what should I call it- weapon? I don't know. Sometimes I feel like they are doing whatever is good for them and sometimes it seems they are forced.
You had a long relationship with CG. Considering this, this was really a dishonor to you although they have the rule. Why would they require your KYC? On purpose? It should be a very minimum amount for CG considering how long they are here. Let's see how it gets ended. I'll invite the forum representative of CG.

Terms of service change at the administration's will and choice. Most users aren't informed of specific changes and even when they are made aware, they are at that point forced to comply or forego things like their affiliate downline. This is extremely unfair in my opinion.

 

I firmly believe that providing such personal and private information goes against my rights and violates my privacy.Therefore, I have no intentions of giving in to these demands. Unfortunately, CG has made it clear that failure to provide the requested documents will result in the closure of my account and the confiscation of my funds (Current Balance: ~8.38 ETH).

Unfortunately they have this rule-

To start using our Services, you will need to register on our Website and perform a Know Your Client (“KYC”) identification and verification procedure, if so requested by us.

Didn't you know about these terms when you joined? I know people barely read terms and conditions but this common term has been a- what should I call it- weapon? I don't know. Sometimes I feel like they are doing whatever is good for them and sometimes it seems they are forced.
You had a long relationship with CG. Considering this, this was really a dishonor to you although they have the rule. Why would they require your KYC? On purpose? It should be a very minimum amount for CG considering how long they are here. Let's see how it gets ended. I'll invite the forum representative of CG.

1. When i joined 6 years ago, there was no KYC.

2. When KYC was implemented and since, I have not made any deposits or withdrawals to specifically avoid any regulatory restrictions due to either of these actions.

This is cheap. You are a loyal customer, you successfully promote them, you even take measures to ensure that you don't get stung by new policies while using website. The fact factor that they are treating you this way is disgusting.

This is why you only keep about 3 to 10 UNITS of your bankroll on any gambling site otherwise you risk being screwed over like this.

Even 5-10 units is too much. In fact, any platform carry inherent risk of account closure, kyc, etc. Really, it's unwise to use a centralized gambling service or casino, period.

[damagan]

I agree with you on this,  leaving a large balance as a bank roll will increases your chances of getting robbed on the long run just like what happened to the ops he was not guided enough or should I said he trusted that the casino will protect his money and privacy but reverse is now the case.

In the recent events were casinos either pulling and exist scam or getting hacked,  it must be appropriate to avoid leaving large funds in the casino regardless it be bankroll or just your balance.

Even 5-10 units is too much. In fact, any platform carry inherent risk of account closure, kyc, etc. Really, it's unwise to use a centralized gambling service or casino, period.

I only say keep 3 to 10 units due since I try to account for Transaction Speeds/Fees from either BTC or ETH gas fees. oddly enough the only sites to ever close my account was B365 and Intertops.

Sadly few smaller sites ended up closing shop [Eve-Bet | 2012 - 2016] but at least given enough of a warning I haven't had to worry

[hopenotlate]

Whilst I have to be always grateful to gambling sector to get me to know Bitcoin back in the days (specifically SealswithClubs was the site who achiecved it) lately I progressively reduced my engagement with gambling due to this KYC frenzy ( yes I know it's due to regulatory compliance) affecting the sector.
I agree it sucks but it is what it is....and I stay away as much as I can and I almost completely decreased my involvement in it. 

But reading your story I'm much interested at your strategies'bots

Profile link: http://web.archive.org/web/20230812213141/https://crypto.games/player/jinx

Checking your profile I saw you were consistently winning : would you like to share more about the way you play?

[Synchronice]

After reaching out to support via email, I received a request from CG to verify my account by providing several personal documents and information. These requested items include a clear photo of my passport or national ID (both sides), a selfie of me holding my passport/ID along with a note containing the date, my email, and the phrase "for Crypto.Games," a clear photo of a utility bill with my name and address visible, a video selfie of me holding my ID card/passport and a paper with the word 'Crypto.Games' and today's date written on it, and information about the source of my funds (salary or business details).

Seriously, are these companies really granted to ask you to provide so much information about you? Well, it's okay to provide a picture of passport or ID with a note in hand and some small details like email but why should you share an utility bill with your name and address on it and why should you share bank statement? And they usually ask for 6 months bank statement. I mean, the casino is registered in Curacao and I have no idea who actually manages it and where do they actually operate, how can I give them such a sensitive information when no one is responsible for leaking of my data? And we all know how often they leak or sell our data. I'm not saying it directly about crypto.games but it's just a regular situation in this sector and it needs to be changed!

Hope they will explain in details what's the reason of asking you for KYC documents.

[FatFork]

There is another thing that has been bugging me with the way some casinos request for KYC. If I don't agree to the KYC terms, is it in order for the casino to hold my funds as ransom until I provide the said documents?
What about sending the funds back to me and they just close/lock the account and I never get to use their platform again?

Some exchanges do this all the time. If you don't agree to their KYC terms, the only active option you have in your account is the withdrawal button. I think casinos should adopt this too instead of this endless rope pulling.

This is a valid argument and definitely something we should discuss more. We have seen numerous cases of casino operators changing their terms of service 'on the fly,' transitioning from No-KYC to Full KYC, disregarding the fact that these were not the terms under which users initially entered into a relationship with them. At the very least, casino operators should allow users to withdraw funds from their accounts before imposing the full KYC verification requirement. This would provide users with a fair opportunity to access their existing balances without being subjected to sudden and unexpected demands for personal information. Users who initially joined the platform under different conditions should not be trapped in a situation where they cannot access their funds.

The thing is, some platforms are all about making a quick buck and raking in short-term profits. They don't seem to realize that their shady actions could seriously mess up their rep in the long haul within the community. I've been thinking, maybe it's about time we put together a list of those platforms that, well, they're not exactly scams, but they're not too far off either. You know, the ones that don't play fair and don't care about ethics, but only care about their own pockets.

[acroman08]

their forum representative made a reply to your post on their ANN thread, I would love to see your response to it.

1. When i joined 6 years ago, there was no KYC.

2. When KYC was implemented and since, I have not made any deposits or withdrawals to specifically avoid any regulatory restrictions due to either of these actions.

This is cheap. You are a loyal customer, you successfully promote them, you even take measures to ensure that you don't get stung by new policies while using website. The fact factor that they are treating you this way is disgusting.

I don't think being a loyal customer would make them immune to the regulation the licensor has placed. also, according to the reply crypto.games representative has made, the OP have made deposits and withdrawal after the KYC was implemented and they can provide evidence(and I hope they would)

[Eternad]

1. When i joined 6 years ago, there was no KYC.

You are a player of that casino for more than 6 years and you didn’t care or bother to read the ToS?

2. When KYC was implemented and since, I have not made any deposits or withdrawals to specifically avoid any regulatory restrictions due to either of these actions.

Once the license and ToS updated. All the existing account is already cover by the new teems that’s why you shouldn’t leave your funds inside the casino if you are not comfortable doing KYC. It took you 6 years just to learn this lesson while you have a lot of time in the past to withdraw your funds without KYC.

[CryptSafe]

1. When i joined 6 years ago, there was no KYC.

You are a player of that casino for more than 6 years and you didn’t care or bother to read the ToS?

2. When KYC was implemented and since, I have not made any deposits or withdrawals to specifically avoid any regulatory restrictions due to either of these actions.

Once the license and ToS updated. All the existing account is already cover by the new teems that’s why you shouldn’t leave your funds inside the casino if you are not comfortable doing KYC. It took you 6 years just to learn this lesson while you have a lot of time in the past to withdraw your funds without KYC.

OP was being too ignorant to look into what basically concerns him or her. I believe definitely there must have been a notification message sent to clients  of that casino of their new Terms of Service so as to enable them update their agreement policy with them. This is the normal thing casinos and exchanges do so as to be on the safe side by alerting their clients to update but if the reverse is the case then OP should have known that it is not safe to have left such amount of asset on his account with the casino. It is generally known here that  asset(s) not under your custody is not your own and as such should have be withdrawn with immediate effect. Well, since you have a large followership  or invited referrals under registered with them, I think they would definitely look into it as loyal fan and give you a soft landing.

[DogecoinMachine]

OP was being too ignorant to look into what basically concerns him or her. I believe definitely there must have been a notification message sent to clients  of that casino of their new Terms of Service so as to enable them update their agreement policy with them. This is the normal thing casinos and exchanges do so as to be on the safe side by alerting their clients to update but if the reverse is the case then OP should have known that it is not safe to have left such amount of asset on his account with the casino. It is generally known here that  asset(s) not under your custody is not your own and as such should have be withdrawn with immediate effect. Well, since you have a large followership  or invited referrals under registered with them, I think they would definitely look into it as loyal fan and give you a soft landing.

KYC was introduced as a feature that allowed user to claim "VIP Birthday Cash"  & "Faster Betting Speed"

Even as of today, KYC is not mandatory (only when requested).

And you're requested to complete it. Is it that hard to understand?

[CryptSafe]

OP was being too ignorant to look into what basically concerns him or her. I believe definitely there must have been a notification message sent to clients  of that casino of their new Terms of Service so as to enable them update their agreement policy with them. This is the normal thing casinos and exchanges do so as to be on the safe side by alerting their clients to update but if the reverse is the case then OP should have known that it is not safe to have left such amount of asset on his account with the casino. It is generally known here that  asset(s) not under your custody is not your own and as such should have be withdrawn with immediate effect. Well, since you have a large followership  or invited referrals under registered with them, I think they would definitely look into it as loyal fan and give you a soft landing.

KYC was introduced as a feature that allowed user to claim "VIP Birthday Cash"  & "Faster Betting Speed"

Even as of today, KYC is not mandatory (only when requested).

And you're requested to complete it. Is it that hard to understand?

OP if they had requested that you do your KYC it is easy to understand and as simple as ABC do your KYC and wait for their response. If they fail to release your assets to you then it looks fishy on their side but for the now you are requested to do the needful so as to have access to your funds. You should know that in the first place that at any point in time casino or exchanges would definitely request for your details so as to process your funds or whatever the case maybe. If you are conversant with most casinos term and conditions when it comes to clients or customers KYC and withdrawal, they state it clear that they have the sole right to demand for KYC if the need arises so in that case you should have known that irrespective of the fact that you are an old member with them. It is very simple for you to understand mate.