When Gamblers Fail to Read a Casino's Terms and Conditions

[sokani]

<snip>

This reminds me of a topic someone created asking if traders take their time to read exchange terms and conditions before creating an account, from the response I got to know that majority of traders don't read the T&Cs. So I'm certain if a survey were to be conducted, you would be surprised to discover that about 70 - 80% of gamblers don't do this either. Most of us just have a general idea of some of the rules and we don't take our time to read and process all the casino's T&Cs. When we eventually get our account banned, we complain and blame the casino for our own negligence to read the terms and conditions.

[davis196]

1. Accuse the casino of trying to scam them.

2. Accuse the casino of unjustly suspending or blocking their account.

3. Accuse the casino of not being transparent because they request KYC that they want to steal their personal information.

4. Accuse the casino of being responsible for ruining their lives and their gambling addiction.

5. Accuse the customer support of being unprofessional.

6. Complain about having issues with withdrawal not realizing that certain wagering or withdrawal conditions might be outlined in the T&C.

7. Accuse the Casino of Rigging Games.

8. Accuse the casino of hidden fees.

9. Express frustrations with the bonus and wagering requirements.

I don't get your point. Are you saying that when a gambler gets scammed by the casino, it's the gambler's fault, because he didn't read the Terms of Service? Is that what you are trying to say? Are you trying to justify scam practices from shady casinos by putting all the blame on the gamblers?
I think that accusing a casino for shady practices has little to do with the casino's Terms of Service. Many casinos have perfect Terms of Service, but they still scam their gamblers. Many casinos can scam a gambler by using perfectly legal excuses, claiming that their ToS were not followed by the gambler.
A casino having rigged games or the customer support being unprofessional are two factors, which have nothing to do with the Terms of Service.

[bittraffic]

Not reading terms and conditions seems normal to me. If you understand the terms and conditions of one casino, you understand them all. But there are just other casinos that have something else on them and some of them change a bit of it after some time. If the casino acts differently from the other, it becomes an issue when the casino refers the violation to their T&C.

But if they obviously use the T&C to scam users, that's a different story. They gotta be careful with that or else when the word is out and proven the casino scammed users, it's going to ruin a reputation no matter how little the amount.

[Strongkored]

Players will always feel that it is not important to read the T&C from the casino because it is a very long line of text so when they first see it it makes them dizzy, the same as when we create an email or register on another website, we will prefer to tick everything so that the registration will proceed to the next stage, and I'm sure many players immediately skip things like that which are not interesting at all.
However, players can only read important things, such as deposits, withdrawals, KYC and when they find something that is not clear, they can immediately ask live support because they will provide an easier explanation with shorter text, and if there is something that is doubtful I think live support is the best place to get further explanation.
But never complain and make accusations that are actually the player's fault because that's not very good.

[Reatim]

we cannot deny that some gambling site are worth being busted and questioned because they are guilty of some accusations but there are some also that legit and just being attacked of because of those cheaters that cannot get what they wanted , and those who violating their site .. and also those who are not reading Terms of Service and when being questioned , they will file sudden action that makes the site in wrong acting while the truth is ? they did violate some terms.

[Lida93]

I have read a lot of gambling threads both here on the forum and in other forums. This makes me to draw the conclusion that most gamblers are either too lazy to read the Terms and Conditions (T&C,)or they don't just care about it. The results of which leads to misunderstandings and frustrations, often resulting in negative reviews and complaints that may not accurately represent the casino's practices. It is too bad. I have noticed that when gamblers don't read the T&S of a casino, they :

A lot of gamblers if not 95% it can be 90% gamblers don't have the luxury of spending time to read these casinos T&S to know where there are conditions that infringe on their gambling right and some that tries to read hardly read to the end.

On the side of these online casinos there's something about them and their T&S. They make it so long and tedious to read that even if you initially had the interest to read through you get bored in the middle cause it seems there are certain repetition in slight different ways that makes the reader feel like he's wasting his time. And I think the casinos knows what they are doing by making the T&S the way they all do it.

[ethereumhunter]

we cannot deny that some gambling site are worth being busted and questioned because they are guilty of some accusations but there are some also that legit and just being attacked of because of those cheaters that cannot get what they wanted , and those who violating their site .. and also those who are not reading Terms of Service and when being questioned , they will file sudden action that makes the site in wrong acting while the truth is ? they did violate some terms.

If it is a shady casino, it really needs to be busted completely so that the casino deceives no more people and can avoid the casino. Only in this way can the casino be empty of visitors, and the casino will suffer losses in the end. But it seems that even if the casino loses money and goes bankrupt, other shady casinos will pop up to try to get new targets so they can take the money. But if gamblers are observant and willing to read the rules in each casino, they will not be trapped in dirty casino games and can stay away from them. But for trusted casinos they will not do things that could harm their customers because it will be related to the reputation they have built over the years. That is why trusted casinos maintain their reputation well so that more people will come to the casino and gamble there.

[iv4n]

Not reading terms and conditions seems normal to me. If you understand the terms and conditions of one casino, you understand them all. But there are just other casinos that have something else on them and some of them change a bit of it after some time. If the casino acts differently from the other, it becomes an issue when the casino refers the violation to their T&C.

But if they obviously use the T&C to scam users, that's a different story. They gotta be careful with that or else when the word is out and proven the casino scammed users, it's going to ruin a reputation no matter how little the amount.

I don't read terms and conditions, as you said, understanding one is like we saw them all. But I read BTCGosu reviews, which is far better than reading ToS, where important things (like KYC, bonus terms, deposit options, etc.) are pointed out.
Well, we saw some casinos changing their ToS without any notification, it's like a big red flag... who knows what are they capable of doing after that?

But when it comes to some bonuses and promotions, I must say that I always pay attention to terms and conditions about that. It's a big difference if min bet is 10 or 20 cents...

[qwertyup23]

I may agree with you but I do not totally agree with this:

3. Accuse the casino of not being transparent because they request KYC that they want to steal their personal information.

Some may not be transparent.

We have site that states boldly when you login into their site that no KYC, but in the ToS, KYC is mandatory. It that transparency?

Most gambling sites that enforce KYC will let users to deposit without KYC but they must pass KYC befor they can withdraw. Is that transparency?

But people should read gambling site ToS, it is important.

Whoah, this is really absurd. I mean, it can be VERY misleading if a gambling website advocates that they require NO KYC but subsequently asks for it if you withdrew your funds. I do agree with this post- everyone should at least be reading the TOS of every gambling website even if it may take a relatively long time.

At the end of the day, the time you spent reading their TOS is far greater than the problem a person may experience if they decide to withdraw and discover that it requires KYC even if the gambling website promises that KYC is not needed.

Just a suggestion, I hope someone compiles all the important and essential provisions of each TOS of various gambling websites highlighting the provisions that need attention.

[coin-investor]

All these accusations you've mentioned cannot stand and win when a casino accuses you of violating their terms they are serious about it and most of the time they will not explain further so your best defense always is to get fully acquainted on their terms and it's not only on terms if you want to be a safe play on reputable casinos.
These two are your best bet to be safe, get fully acquainted with the terms, and play on reputable casinos.

[Onyeeze]

And I will admit that I also don't read the Terms and Conditions of casino's that I played, until recently when they all have been asking for KYC. I was just lucky though that I don't have big money left in them.

But I agree that it is very important to read it in the beginning, not just about KYC, but also read the part on how their "provably fair" is. So that you can test it out if they are really doing it or not rigging the results of a game in their favor.

It's a very big mistake of not reading the terms and conditions of any online gambling platforms before depositing a funds in the platform, that's a very big mistake, some people who have issues of withdrawal in some of the casino gambling platforms should be as result of such, because not reading the rules and regulations of casino platforms can deny you making a withdrawal because lacks of verification of your account, your account have to be verified in so many of gambling platforms or casino gambling sites before you can as well been withdraw your funds, and another reason why casino do request for KYC currently is because of knowing underage and their customers

[Sandra_hakeem]

Isn't this exactly the same thing I keep stressing on my KYC related topics? It's usually as a result of the gambler's ignorance on them rules that sometimes get them plunged into a bowl of oil, sometimes to the casino's advantage...
Seen several peeps complaining on almost similar issues FR; sometimes I ask myself what really attracted them to a particular casino... isn't is supposed to be the T/Cs?? What were they so comfortable with when they got registered?? 'em bonuses?...

Sandra 🧑‍🦰

[Mahanton]

Isn't this exactly the same thing I keep stressing on my KYC related topics? It's usually as a result of the gambler's ignorance on them rules that sometimes get them plunged into a bowl of oil, sometimes to the casino's advantage...
Seen several peeps complaining on almost similar issues FR; sometimes I ask myself what really attracted them to a particular casino... isn't is supposed to be the T/Cs?? What were they so comfortable with when they got registered?? 'em bonuses?...

Sandra 🧑‍🦰

•Bonuses
•UI/UX
•Games offered

Supposed to be T/C's? I dont think so which knowing that this had been the least concern for most gamblers on which we would really be likely in ignoring these stuffs
on the time that we would really be making out some registration and the only time that we would really be looking back on reading up their TOS is on the time that we are already experiencing
problems and this is something that very common scenario to happen. Failing up on reading sites tos and later on you would be thrown up with some issues against via the house then
you cant really make out some counters just because you had missed out on reading it up earlier.You would really be making some realizations on how important on reading up those
terms at the start and not really only just on the time that you are experiencing problems.

[topbitcoin]

What other negative reviews do gamblers give to casinos when they fail to familiarize themselves with the T&C of the casino?

What happens is not only those who fail to read the terms and conditions of the casino, which can lead to bad things and misunderstandings in gamblers' views of the casino where they play. However, there are still many of them (gamblers) when they want to join a gambling platform, they often skip the terms and conditions (T&C) and they immediately agree so they can proceed to the next stage so they can gamble as soon as possible. This is none other than because of their own laziness in reading it because they see the terms and conditions are so long that when they read it it will take quite a long time, while their desire to gamble can no longer be stopped. And in the end they blame the casino when there is something they don't understand.

[LDL]

As a gambler, it's really not mandatory to read the entire Terms and Conditions but from now on, we should focus on these:

- terms about KYC
- terms about using VPN
- terms about bonuses and promotions

The three conditions you mentioned are very important in gambling and casinos especially getting customer identification and authorization (KYC).
Another important terms is withdrawal and deposit amount, many gambling and casino site terms and conditions limit withdrawal to a certain amount below which no withdrawal can be made.
One more condition not to be mentioned but very important is the withdrawal fee. Many times casino and gambling sites have high fees due to which withdrawals are difficult to face. Therefore, gambling and casino site accounts should be made by looking at these terms and conditions.

[Mr.right85]

As vital as the T&C may sound as it protects not just the gambling site but also the gamblers, it’s a whole lot of trouble having to go through every single one of those boring pages on any and very casino or gambling site one hopes to gamble on.

The good news about them site is, the terms are mostly relative and one can easily make some quick assumptions and be right although, when you are sure to be betting huge or expects more from stakes on bets, you are far better and safer having yo go through the company’s T&C to have a sound knowledge of the likely scenario in certain events. How to prevent its occurrence/safely walk by them and how to ensure your not caught up in more that You can handle.

It’s business and as much as you expect to win off them, they’ve got tools to leverage and the least you could do is ensure the terms you play by are in your favor as well.

[harizen]

Another thing, it's wrong to generalize that such accusations come from those who don't familiarize themselves with terms and conditions. Truly, there are cheaters and violators, but they're both gamblers and casinos.

Exactly. We can only somehow see whose side is telling the truth if there is a sort of public trial in that case like those complaints on the Scam Accusation board. If either of the parties can show a solid statement with proof, that's the winner. In my own personal view, it's on users fault why they end up being screwed. Not defending those gambling sites as there are cases where they can change the TOS without notifying the users but if they can show that the said user really violated something, then that's it.

If we are used to playing on online gambling sites anymore, we should avoid any problems even if we don't read the entire Terms of Service. As a best practice for me, my priority on TOS is all about bonuses and promotions for me to understand everything about it. Another one, is my country is allowed on that bonus or should I say, users from here are allowed to play on that site.

[dothebeats]

we cannot deny that some gambling site are worth being busted and questioned because they are guilty of some accusations but there are some also that legit and just being attacked of because of those cheaters that cannot get what they wanted , and those who violating their site .. and also those who are not reading Terms of Service and when being questioned , they will file sudden action that makes the site in wrong acting while the truth is ? they did violate some terms.

There's nothing new; these people are just reacting based on what happened to them, out of spite maybe but definitely not out of reason. Also, these people are almost always getting served a dish of justice from their accusations and are just disappearing from sight, so the casino's reputation wouldn't be tarnished at all, especially if the accusations came from someone without credibility.

It’s business and as much as you expect to win off them, they’ve got tools to leverage and the least you could do is ensure the terms you play by are in your favor as well.

The best thing to do is abide by their rules while you're playing on their platform. Been playing with the same websites for more than 5 years and never have I been dealt with such kind of treatment, nor have there been any issues with my accounts. I do not suck off these platforms, but I certainly try and abide with their rules while I still have money on their platform.

[Docnaster]

Regarding this subject matter though, here are some of the threads that might be related,

• Using ToS against users normal?
• Casinos not asking for KYC to register and play, but do require it to withdraw
• Enough to consider a casino scam?
• Why gambling beginners must not joke with casino announcement

But I do agree that reading the casino's terms are really that important to us. And if it is not clear to us, maybe we ought to ask them or if we don't want any hassle then stick to the casinos that we have been playing for years.

Do you also agree that some casinos do make their terms of service agreement so long and boring that you will get tired of teading and will decided to skip? This is the reason some gamblers do not bother reading terms and conditions and besides in as much as it is a casino. There are supposed to have similar terms and conditions. So there is no foreign law that should be introduced that is very far beyond the standard. I do not support that gamblers should not read terms and conditions, but let terms and conditions follow the standard that is known and not to unnecessarily frustrate people.

[AmoreJaz]

we cannot deny that some gambling site are worth being busted and questioned because they are guilty of some accusations but there are some also that legit and just being attacked of because of those cheaters that cannot get what they wanted , and those who violating their site .. and also those who are not reading Terms of Service and when being questioned , they will file sudden action that makes the site in wrong acting while the truth is ? they did violate some terms.

There's nothing new; these people are just reacting based on what happened to them, out of spite maybe but definitely not out of reason. Also, these people are almost always getting served a dish of justice from their accusations and are just disappearing from sight, so the casino's reputation wouldn't be tarnished at all, especially if the accusations came from someone without credibility.

It’s business and as much as you expect to win off them, they’ve got tools to leverage and the least you could do is ensure the terms you play by are in your favor as well.

The best thing to do is abide by their rules while you're playing on their platform. Been playing with the same websites for more than 5 years and never have I been dealt with such kind of treatment, nor have there been any issues with my accounts. I do not suck off these platforms, but I certainly try and abide with their rules while I still have money on their platform.

if you are complying with the rules of the site, then definitely, you won't get any trouble with them. and if you happen to play on a site for years and years and not encounter any issue, then that site is a site to keep. and you would have hard time switching as you are like going out of your comfort zone.