Cloudbet scammed me for 1BTC

[AHOYBRAUSE]

Well well well, now that you have a problem you researched cloudbet and found cases where they didn't pay.
Why didn't you do that before? There are enough warning signs and still you deposited there, own fault.

I almost always side with the players here, but free rollers get no credit here.

Like me and others said, if you had won we would not hear about this. And if they refused due pay due to location you would have solid grounds to get help.
Why did you even register here? How come people think registering in this forum just for the sole purpose of sharing a controversial story might help them. Go to askgamblers, casinoguru, trustpilot.

Do you think people feel pitty for a story? If the site actually cheated you you can find help and support but not for something like this. You must admit, you lost your funds fair and square. Nobody forced you to play there and lose. And about the false advertisement, the tiniest of research would have helped there.

You didn't research and now you are here and complain.

[1715045049]

1715045049

[1715045049]

1715045049

[Abzzy]

Well well well, now that you have a problem you researched cloudbet and found cases where they didn't pay.
Why didn't you do that before? There are enough warning signs and still you deposited there, own fault.

I almost always side with the players here, but free rollers get no credit here.

Like me and others said, if you had won we would not hear about this. And if they refused due pay due to location you would have solid grounds to get help.
Why did you even register here? How come people think registering in this forum just for the sole purpose of sharing a controversial story might help them. Go to askgamblers, casinoguru, trustpilot.

Do you think people feel pitty for a story? If the site actually cheated you you can find help and support but not for something like this. You must admit, you lost your funds fair and square. Nobody forced you to play there and lose. And about the false advertisement, the tiniest of research would have helped there.

You didn't research and now you are here and complain.

I’ve literally already explained why I signed up multiple times so not sure why your asking again.

How can you slander players like me as “free rollers” and use terms like “lost fair and square” right after I provided you the Araxio example. 3 seperate courts in 3 separate jurisdictions (including Curacao)  ruled against the operator.
 https://www.onlinegamingcuracao.com/2023/08/08/araxio-declared-bankrupt-on-appeal-by-the-court-of-curacao/
2 alternate dispute resolution casino forums have ruled in my favour and Cloudbet has refused to respond.

Your obviously not a facts driven person, and are emotionally vested in bringing people down and convincing them their at fault.
I’ve registered and posted here because this is a “scam accusation” thread… lol isn’t that the purpose?

[holydarkness]

If it was the other way around and OP won his bets and withdrew his money successfully, do you think he would have returned the money if Cloudbet realized where he is from, that they made a mistake, and now want their winnings back? I don't think so. He most certainly wouldn't if they didn't take legal actions and sued him.

Cloudbet's wrongdoings in advertising and offering online gambling services to Australians should be a separate case from OP wanting back what he lost fair and square. They should face consequences for it. OPs request doesn't make sense to me. A world in which we can gamble, loss, and then ask for our money back because we were mislead and misguided.

Look around you. You are misguided by everything you consume. Awful food, sugar-infested beverages, alcohol, cigarettes, crappy technology you don't need... consumerism and false advertising on every street corner. Filter out the things you don't need in your life or live with the consequences. If you decide to gamble and lose, that's your problem. If you gamble and win but the casino won't pay you, you deserve your winnings and they are scammers. End of story.      

In what world is, the wrongdoings in advertising and offering illegal gambling services a separate issue?
How did you come to the conclusion of losing “fair and square” when you just mentioned wrongdoings in advertising and illegal gambling services.

[...]

What he said should be separated was cloudbet's advertising and offering gambling service from you wanting a refund for your lost bet. The advertising and gambling service was referred as one issue instead of separate.

[...]
2 alternate dispute resolution casino forums have ruled in my favour and Cloudbet has refused to respond.

[...]

Do you mind telling us which ADR are these and provide us the link to your dispute progress on those ADR? I can look for them myself, but it'll be less headache-inducing if you'd provide them for us.

[Abzzy]

If it was the other way around and OP won his bets and withdrew his money successfully, do you think he would have returned the money if Cloudbet realized where he is from, that they made a mistake, and now want their winnings back? I don't think so. He most certainly wouldn't if they didn't take legal actions and sued him.

Cloudbet's wrongdoings in advertising and offering online gambling services to Australians should be a separate case from OP wanting back what he lost fair and square. They should face consequences for it. OPs request doesn't make sense to me. A world in which we can gamble, loss, and then ask for our money back because we were mislead and misguided.

Look around you. You are misguided by everything you consume. Awful food, sugar-infested beverages, alcohol, cigarettes, crappy technology you don't need... consumerism and false advertising on every street corner. Filter out the things you don't need in your life or live with the consequences. If you decide to gamble and lose, that's your problem. If you gamble and win but the casino won't pay you, you deserve your winnings and they are scammers. End of story.      

In what world is, the wrongdoings in advertising and offering illegal gambling services a separate issue?
How did you come to the conclusion of losing “fair and square” when you just mentioned wrongdoings in advertising and illegal gambling services.

[...]

What he said should be separated was cloudbet's advertising and offering gambling service from you wanting a refund for your lost bet. The advertising and gambling service was referred as one issue instead of separate.

[...]
2 alternate dispute resolution casino forums have ruled in my favour and Cloudbet has refused to respond.

[...]

Do you mind telling us which ADR are these and provide us the link to your dispute progress on those ADR? I can look for them myself, but it'll be less headache-inducing if you'd provide them for us.

LCB.org : https://lcb.org/onlinecasinobonusforum/player-complaints/cloudbet-false-claims-lies-and-advantage-taken-of-my-mental-health-issues-from-prohibited-jurisdiction

Casinomeister : Their disputes are not public threads so the link will not work if your not logged in to my account.
I can provide screenshots if you’d like.

[Pmalek]

How did you come to the conclusion of losing “fair and square” when you just mentioned wrongdoings in advertising and illegal gambling services.

You lost your bets fair and square regardless of how you arrived and registered at the casino. You placed your bets, you were wrong, and you lost the stake. That's fair and square. I am not talking about Cloudbet's advertising, but your betting.

Also, all those examples you gave e.g awful foods, cigarettes and crap technology have a distinct difference and shouldn’t be given as examples, they are legal.

So what if they are legal? How many lives have been destroyed and how many accidents have been caused because of drinking? How many lives have been negatively affected by cigarettes and caused cancers and negative side effects? Legal does not equal good, healthy, or acceptable and illegal doesn't equal bad, unacceptable, and unhealthy.   

Cloudbet is indeed on the list of banned online gambling providers for Australians.
https://www.acma.gov.au/blocked-gambling-websites#list

Some gambling services in Australia are legal if they are licensed and regulated by national licensing authorities. There is a list of such brands here:
https://www.acma.gov.au/check-if-gambling-operator-legal

Despite the illegality of Cloudbet and your gambling problems, would you have asked a licensed gambling site to return your money after you lost it?

[holydarkness]

LCB.org : https://lcb.org/onlinecasinobonusforum/player-complaints/cloudbet-false-claims-lies-and-advantage-taken-of-my-mental-health-issues-from-prohibited-jurisdiction

Casinomeister : Their disputes are not public threads so the link will not work if your not logged in to my account.
I can provide screenshots if you’d like.

I need a refresher course because there are several cases on my mind and I'm... not that interested to dig into your post to find what I'm looking for, so I'll just ask. How did you get those advertising email on the first place, again? Did you sign up for newsletter or something, or did they just send you an email out of the blue?

[Abzzy]

LCB.org : https://lcb.org/onlinecasinobonusforum/player-complaints/cloudbet-false-claims-lies-and-advantage-taken-of-my-mental-health-issues-from-prohibited-jurisdiction

Casinomeister : Their disputes are not public threads so the link will not work if your not logged in to my account.
I can provide screenshots if you’d like.

I need a refresher course because there are several cases on my mind and I'm... not that interested to dig into your post to find what I'm looking for, so I'll just ask. How did you get those advertising email on the first place, again? Did you sign up for newsletter or something, or did they just send you an email out of the blue?

.
I didnt sign up to anything, not from what I can remember.
It was unsolicited, I had no intention of betting with them or creating an account - I didn’t even know what crypto betting was or that it existed.

How did you come to the conclusion of losing “fair and square” when you just mentioned wrongdoings in advertising and illegal gambling services.

You lost your bets fair and square regardless of how you arrived and registered at the casino. You placed your bets, you were wrong, and you lost the stake. That's fair and square. I am not talking about Cloudbet's advertising, but your betting.

Also, all those examples you gave e.g awful foods, cigarettes and crap technology have a distinct difference and shouldn’t be given as examples, they are legal.

So what if they are legal? How many lives have been destroyed and how many accidents have been caused because of drinking? How many lives have been negatively affected by cigarettes and caused cancers and negative side effects? Legal does not equal good, healthy, or acceptable and illegal doesn't equal bad, unacceptable, and unhealthy.  

Cloudbet is indeed on the list of banned online gambling providers for Australians.
https://www.acma.gov.au/blocked-gambling-websites#list

Some gambling services in Australia are legal if they are licensed and regulated by national licensing authorities. There is a list of such brands here:
https://www.acma.gov.au/check-if-gambling-operator-legal

Despite the illegality of Cloudbet and your gambling problems, would you have asked a licensed gambling site to return your money after you lost it?

I didn’t say the examples you gave were good things. They destroy lives, just like gambling. However they are legal and heavily regulated so it’s an irrelevant point your making. Although legal doesn’t mean “good”, it still provides a safer platform than that of illegal, unregulated, offshore suppliers of these bad products you mention.

No I wouldn’t be complaining if they were legal. Reason being, that would mean they’d be regulated in Australia, complying with the advertising and responsible gambling protocols (e.g in australia they stop allowing deposits when your betting patterns take a shift or escalate) creating a safer environment.
I also wouldn’t run the risk of having winnings confiscated should I had won from my jurisdiction, the way it appears to have been with  Cloudbet.

[holydarkness]

LCB.org : https://lcb.org/onlinecasinobonusforum/player-complaints/cloudbet-false-claims-lies-and-advantage-taken-of-my-mental-health-issues-from-prohibited-jurisdiction

Casinomeister : Their disputes are not public threads so the link will not work if your not logged in to my account.
I can provide screenshots if you’d like.

I need a refresher course because there are several cases on my mind and I'm... not that interested to dig into your post to find what I'm looking for, so I'll just ask. How did you get those advertising email on the first place, again? Did you sign up for newsletter or something, or did they just send you an email out of the blue?

.
I didnt sign up to anything, not from what I can remember.
It was unsolicited, I had no intention of betting with them or creating an account - I didn’t even know what crypto betting was or that it existed.

So you've never visited their website as well prior to the email, and you barely even know a crypto gambling platform existed prior to the promotion email arrived at your inbox?

[Abzzy]

LCB.org : https://lcb.org/onlinecasinobonusforum/player-complaints/cloudbet-false-claims-lies-and-advantage-taken-of-my-mental-health-issues-from-prohibited-jurisdiction

Casinomeister : Their disputes are not public threads so the link will not work if your not logged in to my account.
I can provide screenshots if you’d like.

I need a refresher course because there are several cases on my mind and I'm... not that interested to dig into your post to find what I'm looking for, so I'll just ask. How did you get those advertising email on the first place, again? Did you sign up for newsletter or something, or did they just send you an email out of the blue?

.
I didnt sign up to anything, not from what I can remember.
It was unsolicited, I had no intention of betting with them or creating an account - I didn’t even know what crypto betting was or that it existed.

So you've never visited their website as well prior to the email, and you barely even know a crypto gambling platform existed prior to the promotion email arrived at your inbox?

Yes that’s correct

[holydarkness]

So you've never visited their website as well prior to the email, and you barely even know a crypto gambling platform existed prior to the promotion email arrived at your inbox?

Yes that’s correct

I don't think I understand the complete situation here correctly. Allow me to rephrase, you've never play on any online casino ever before cloudbet send you the promotional emails that lead us to this situation right now? At all? So where do they get your email address?

[Lucius]

I don't think I understand the complete situation here correctly. Allow me to rephrase, you've never play on any online casino ever before cloudbet send you the promotional emails that lead us to this situation right now? At all? So where do they get your email address?

The e-mail address could have been leaked from anywhere, the question is how long has the OP been using it and where did he register with it? However, for me it is not so controversial with the e-mail address, but with the fact that the OP claims that he has never used an online casino before, and then he sent 1 BTC to one of them only because he received a promotional e-mail...

Personally, that's a lot of money, and I would never think of gambling with that amount, especially if it's something completely new to me.

[Abzzy]

I don't think I understand the complete situation here correctly. Allow me to rephrase, you've never play on any online casino ever before cloudbet send you the promotional emails that lead us to this situation right now? At all? So where do they get your email address?

The e-mail address could have been leaked from anywhere, the question is how long has the OP been using it and where did he register with it? However, for me it is not so controversial with the e-mail address, but with the fact that the OP claims that he has never used an online casino before, and then he sent 1 BTC to one of them only because he received a promotional e-mail...

Personally, that's a lot of money, and I would never think of gambling with that amount, especially if it's something completely new to me.

I agree and I am unsure what the fuss is about with the email - they obviously got it from somewhere.

Lucius, I suffer from Anxiety and Panic Disorder and it’s not unlike me to look for “escapes” and lose focus of where I am and what I’m doing. I sent certified medical documents to LCB.org during my dispute to provide an understanding of my vulnerability. I never denied my lapse of judgement. However that doesn’t mean that I need to ignore the wrongdoings of the operator, especially when they blatantly lied over and over again to me.
This isn’t just about an  email I received, I also provided a screenshot of the chat support lying about their legality in australia, as well as screenshots of website content targeting Australians  that they have now taken down.

If I was wrong, Cloudbet would not have now restricted all Australian accounts following my complaint.

[holydarkness]

I don't think I understand the complete situation here correctly. Allow me to rephrase, you've never play on any online casino ever before cloudbet send you the promotional emails that lead us to this situation right now? At all? So where do they get your email address?

The e-mail address could have been leaked from anywhere, the question is how long has the OP been using it and where did he register with it? However, for me it is not so controversial with the e-mail address, but with the fact that the OP claims that he has never used an online casino before, and then he sent 1 BTC to one of them only because he received a promotional e-mail...

Personally, that's a lot of money, and I would never think of gambling with that amount, especially if it's something completely new to me.

I agree and I am unsure what the fuss is about with the email - they obviously got it from somewhere.

Lucius, I suffer from Anxiety and Panic Disorder and it’s not unlike me to look for “escapes” and lose focus of where I am and what I’m doing. I sent certified medical documents to LCB.org during my dispute to provide an understanding of my vulnerability. I never denied my lapse of judgement. However that doesn’t mean that I need to ignore the wrongdoings of the operator, especially when they blatantly lied over and over again to me.
This isn’t just about an  email I received, I also provided a screenshot of the chat support lying about their legality in australia, as well as screenshots of website content targeting Australians  that they have now taken down.

If I was wrong, Cloudbet would not have now restricted all Australian accounts following my complaint.

Why it's important to me is because I can only assume they get your email address from two possible ways. One, you subscribed to their newsletter or signed up to their platform [which you denied] or, as Lucius assumed, leaked from anywhere [which, as the other one became less likely, then this one become more likely].

Problem is, it's not too far fetched to think that a leaked email which target such a specific market, a gambler, will come from a gambling database. I don't think a leaked database from Myer membership will expose you to this targeted marketing. So, quite possibly a gambling database, perhaps online gambling database, as I don't think an offline, brick and mortar, gambling "platform" will ask email address for your membership, thus, less likely to become the source of a leak.

But, and here's what the fuss is about, you told us that you've never been on crypto gambling platform before, and further, you also repetitively said that you've been permanently self-excluded from any gambling casino in Australia, these two for example ^[1][2]. So it should be impossible for you to sign up on online gambling platforms, correct? Unless... you use VPN or other ways to bypass your own self-exclusion?

edit: adding missing and incomplete sentence, marked with underline. This is what happen when I take a leak when writing about a leak.

[Pmalek]

@holydarkness
The OP admitted in his lcb.org complaint that he is a problem gambler, meaning he has a gambling addiction. But even without saying that, it's quite obvious based on his 1 BTC deposit on a crypto casino he knew nothing about at the time. Cloudbet got his email from some of their partners, perhaps sister casinos that he used in the past or some other service related to gambling. If he has a problem with gambling, I think it's fair to assume things like the Cloudbet case have happened before. 

[holydarkness]

@holydarkness
The OP admitted in his lcb.org complaint that he is a problem gambler, meaning he has a gambling addiction. But even without saying that, it's quite obvious based on his 1 BTC deposit on a crypto casino he knew nothing about at the time. Cloudbet got his email from some of their partners, perhaps sister casinos that he used in the past or some other service related to gambling. If he has a problem with gambling, I think it's fair to assume things like the Cloudbet case have happened before. 

Yes, I've read about his complaint on LCB, the issue to be highlighted here is that OP state he's proactively made himself self-excluded from gambling platform in Australia, as such, if he plays [played?] fair, his risk of being exposed to a targeted email for gambling market should be somewhat minimal, because he'll be "protected" from online and offline gambling platforms, he can't play on any offline casino [obviously] and can't sign up with any online Australia-authorized casino. Unless... he bypassed the Australia georestriction and played online somewhere else, from where his email address then leaked and expose him to the targeted marketing. Which means, in tone with what you said, it's fair to assume case similar to this one have happened before. Which lead us to a possibility there's more to OP's story than he repetitively tell us.

[Pmalek]

I wonder how he has self-excluded himself in the first place. This is a register of licensed gambling sites in Australia, so according to OP, he is self-excluded from all of them and perhaps more in case the list isn't up-to-date. I doubt he has done it manually. Perhaps he has contacted the licensing authorities in charge of these casinos/sportsbooks and asked them for self-exclusion. @Abzzy?

[Abzzy]

I wonder how he has self-excluded himself in the first place. This is a register of licensed gambling sites in Australia, so according to OP, he is self-excluded from all of them and perhaps more in case the list isn't up-to-date. I doubt he has done it manually. Perhaps he has contacted the licensing authorities in charge of these casinos/sportsbooks and asked them for self-exclusion. @Abzzy?

I didn’t self exclude from each of them manually, there’s a form that gets submitted directly to the regulator.

It’s important to note that exclusions in Australia are not IP related or anything like that. You are basically unable to verify an account given that your identification will flag the exclusion.

@holydarkness
The OP admitted in his lcb.org complaint that he is a problem gambler, meaning he has a gambling addiction. But even without saying that, it's quite obvious based on his 1 BTC deposit on a crypto casino he knew nothing about at the time. Cloudbet got his email from some of their partners, perhaps sister casinos that he used in the past or some other service related to gambling. If he has a problem with gambling, I think it's fair to assume things like the Cloudbet case have happened before. 

Yes, I've read about his complaint on LCB, the issue to be highlighted here is that OP state he's proactively made himself self-excluded from gambling platform in Australia, as such, if he plays [played?] fair, his risk of being exposed to a targeted email for gambling market should be somewhat minimal, because he'll be "protected" from online and offline gambling platforms, he can't play on any offline casino [obviously] and can't sign up with any online Australia-authorized casino. Unless... he bypassed the Australia georestriction and played online somewhere else, from where his email address then leaked and expose him to the targeted marketing. Which means, in tone with what you said, it's fair to assume case similar to this one have happened before. Which lead us to a possibility there's more to OP's story than he repetitively tell us.

I’m going to answer this for you again with something quiet logical.
I gambled a lot in my life, that would mean spending time on websites, finding tips/tricks, looking up articles and forums related to betting etc. God knows where I put my email address and how Cloudbet got it, but they did.

For an operator that I’ve proven has lied time and time again, I’m not sure why anyone would be surprised if they have some back room dirty tactics to get this sort of information.

If there was more to the story then what I’m telling you, why wouldn’t Cloudbet have used that against me in the ample amount of communication I’ve submitted in my post, rather than continuing to lie time and time again that they were Australian licensed?

[holydarkness]

I wonder how he has self-excluded himself in the first place. This is a register of licensed gambling sites in Australia, so according to OP, he is self-excluded from all of them and perhaps more in case the list isn't up-to-date. I doubt he has done it manually. Perhaps he has contacted the licensing authorities in charge of these casinos/sportsbooks and asked them for self-exclusion. @Abzzy?

I didn’t self exclude from each of them manually, there’s a form that gets submitted directly to the regulator.

It’s important to note that exclusions in Australia are not IP related or anything like that. You are basically unable to verify an account given that your identification will flag the exclusion.

@holydarkness
The OP admitted in his lcb.org complaint that he is a problem gambler, meaning he has a gambling addiction. But even without saying that, it's quite obvious based on his 1 BTC deposit on a crypto casino he knew nothing about at the time. Cloudbet got his email from some of their partners, perhaps sister casinos that he used in the past or some other service related to gambling. If he has a problem with gambling, I think it's fair to assume things like the Cloudbet case have happened before. 

Yes, I've read about his complaint on LCB, the issue to be highlighted here is that OP state he's proactively made himself self-excluded from gambling platform in Australia, as such, if he plays [played?] fair, his risk of being exposed to a targeted email for gambling market should be somewhat minimal, because he'll be "protected" from online and offline gambling platforms, he can't play on any offline casino [obviously] and can't sign up with any online Australia-authorized casino. Unless... he bypassed the Australia georestriction and played online somewhere else, from where his email address then leaked and expose him to the targeted marketing. Which means, in tone with what you said, it's fair to assume case similar to this one have happened before. Which lead us to a possibility there's more to OP's story than he repetitively tell us.

I’m going to answer this for you again with something quiet logical.
I gambled a lot in my life, that would mean spending time on websites, finding tips/tricks, looking up articles and forums related to betting etc. God knows where I put my email address and how Cloudbet got it, but they did.

For an operator that I’ve proven has lied time and time again, I’m not sure why anyone would be surprised if they have some back room dirty tactics to get this sort of information.

If there was more to the story then what I’m telling you, why wouldn’t Cloudbet have used that against me in the ample amount of communication I’ve submitted in my post, rather than continuing to lie time and time again that they were Australian licensed?

Thank you for this added info about your activity as well as the "KYC"-tied self-exclusion. If I may change my question, other than cloudbet, do you still play on other online casinos after that self-exclusion?

[Pmalek]

I didn’t self exclude from each of them manually, there’s a form that gets submitted directly to the regulator.

It’s important to note that exclusions in Australia are not IP related or anything like that. You are basically unable to verify an account given that your identification will flag the exclusion.

OK, so you are fully aware that you wouldn't be able to register and verify your account on any regulated online casino in Australia. So what does a person who wants to gamble do in that situation? One way to get around that would be to register on a gambling site that isn't subject to Australian regulations. If you believed Cloudbet's words and marketing that they are licensed and fully regulated in Australia, why then would you sign up when you know that you can't verify your account and get your money in the end? It makes no sense.

[Abzzy]

I didn’t self exclude from each of them manually, there’s a form that gets submitted directly to the regulator.

It’s important to note that exclusions in Australia are not IP related or anything like that. You are basically unable to verify an account given that your identification will flag the exclusion.

OK, so you are fully aware that you wouldn't be able to register and verify your account on any regulated online casino in Australia. So what does a person who wants to gamble do in that situation? One way to get around that would be to register on a gambling site that isn't subject to Australian regulations. If you believed Cloudbet's words and marketing that they are licensed and fully regulated in Australia, why then would you sign up when you know that you can't verify your account and get your money in the end? It makes no sense.

You are again targeting my mistake and lapse of judgement which I never denied. The only thing I could possibly respond to that with is I’m a previous problem gambler as well as someone who is medically deemed psychologically permanently incapacitated with mental health problems- it has prevented me from working a job for 14 months. So yes I did create an account and deposited under those circumstances.

That does NOT excuse  Cloudbet from false advertisements, lies told by their operators and the  manipulation of users to inevitably breach their terms and conditions, which should be seen none other than exploitation and scam practice.