[SOLVED] Rollbit perma deleted my account with 7k on it

[sanjast]

https://talkimg.com/images/2023/10/19/Rezuo.png
https://talkimg.com/images/2023/10/19/ReTia.png
https://talkimg.com/images/2023/10/19/ReFNT.png
https://talkimg.com/images/2023/10/19/ReRvN.png
https://talkimg.com/images/2023/10/19/ReEx1.png
https://talkimg.com/images/2023/10/19/ReNol.png
https://talkimg.com/images/2023/10/19/Re3jW.png
https://talkimg.com/images/2023/10/19/ResPm.png

Hi guys, I've just created an account here as I saw on Google top search results that there are many similar cases of Rollbit scamming people being discussed here. I believe that there are many experienced people here who can maybe give me advice on what to do.

So this is my story: Back in August when FIBA basketball world championship was about to start I wanted to place bets on it and I asked my partner to recommend me crypto betting platform since I trusted his choice (he's been in crypto world much more than me). He recommended Rollbit to me so I created my first account ever on the given platform (using my own device on which no rollbit accounts were created). For these 2-3 months, I've been grinding like crazy, placing hundreds of bets, reaching platinum rank while wagering around $1.2 million with just around $20-$30k money capital. In total, I lost more than I withdrew, so no suspicion of me abusing any bets. I only did sports betting (no casinos, slots, futures, etc.). Also, I very often deposited funds and then withdrew them after winning. I personally don't feel safe holding funds anywhere but my wallet. Additionally, testing the withdrawal system seems reasonable to me.

Everything went smoothly and I felt 100% comfortable with the platform until yesterday when I tried to withdraw funds I got an error saying that my account had been restricted. I contacted support and they told me that they want me to do KYC as they have the right to request so. As that was completely fine, I immediately completed KYC process within 5 minutes tops (provided passport and took multiple pictures of my face from different angles). I tried to withdraw funds once again but I still got the same error message that my account is restricted. I contacted support once again and then they asked me to schedule a Google Meet video session with them as an additional KYC process. I was also fine with that and immediately scheduled the first available session they provided.

Upon initiating the video call I was asked to say my name, log out, and log in to Rollbit account. Seems fair so far. Then they asked me to log in and show them my Metamask wallet. I started feeling uncomfortable sharing all the personal details not mentioned in ToS but without saying anything I showed them my wallet and the history of my transactions being sent to my Rollbit account. Additionally, the person on the call, who by the way didn't have a camera turned on nor real name displayed, started asking me questions about how do I get money transferred to Metamask. I have provided my boyfriend with my deposit addresses, as he was the one purchasing cryptocurrencies for me. I have ample proof of funds, with which I purchased those cryptocurrencies by making bank withdrawals in cash, and afterwards handing cash to my boyfriend, for which he bought me cryptocurrencies. I am able to provide a bank statement, as well as notarized documentation proving that my boyfriend and I have been sharing the household for 2 years already.

The guy on the call seemed to be suspicious for some reason and asked me if my boyfriend has Rollbit account. I answered that I am not sure 100% but probably he does. Later on, I checked with my partner if he still has Rollbit account and he told me that he does but that account has been inactive for around two years and no deposits have been made since. He basically hasn't used it for 2 years apx and the account was bronze rank (500e deposited total).

At the end of the Google Meet session when I asked about what other things are required in order to unlock my funds, the guy told me that they will probably need to KYC my boyfriend and that I would be informed in the next few hours by his colleagues.

A few hours later I got the message that my account was permanently deleted and my funds erased because I ''circumvented their sportsbook limits by creating new accounts''. They didn't even allow me to withdraw $7k from the account before deleting it. I definitely did not breach the terms and conditions on my side. I never created another account on rollbit. This is the only account I ever created on my device and the only account I ever used. Regarding activities on my account, all the bets were made strictly by me.

Before banning me, they provided 0 evidence of me creating a new account to increase bet limits. I didn't even have any limits on my account that I reached. I really was in no need of such a thing. All the bets I placed were on popular events (basketball, football, eSport majors, etc.).

They are probably assuming that my boyfriend created another account which is obviously not the case and I can prove it too. He used his own device back then. His account was not suspended in the first place and he can still place bets there if he wishes to. Secondly, our accounts were never active at the same time in the past 2-3 months since I created the account. How did I ''circumvent their sportsbook limits by creating new accounts''?

There were no head-ups, no warnings about anything. Honestly, until they permanently banned me I didn't even know what was the reason for suspicion. When I found out and tried explaining the situation to them they stopped responding to me. I have a friend who managed to unlock multiple accounts on various platforms and he told me that if I am able to send them a demand letter I win the case 100%. But the issue is, they are registered in Curacao and I am not able to sue them.

Sorry for the long post but I wanted to explain the whole situation and I really appreciate it if anyone could give me advice on what to do. $7k is not a small amount of money.

[1714879862]

1714879862

[Cantsay]

I don’t think I have read any post like this before where users were asked to schedule google meet and even to the point of showing your wallet history to them (something they can easily do themselves since they have your deposit address and everything about it is opened for everyone to see in blockchain.)

Although, all you have said now are just a bunch of texts, despite being unique you’ll still have to provide the forum with some proofs that something actually happened, like your chat with representative if you still have it, and if by any chance you recorded the google meet then you can edit the sensitive part out of it and post the rest on YouTube for all to see. All these are in assumption that you’re right and didn’t cheat the casino in anyway.

But for now, I think you should also take your case to their Ann thread^[1], and also send a pm to their representative account^[2] here in the forum let’s see what he has to say.

[1] https://bitcointalk.org/index.php?topic=5326640.0
[2] https://bitcointalk.org/index.php?action=profile;u=3261248

Edit: The previous links for representative and Ann thread were wrong, fixed now.

[sanjast]

I don’t think I have read any post like this before where users were asked to schedule google meet and even to the point of showing your wallet history to them (something they can easily do themselves since they have your deposit address and everything about it is opened for everyone to see in blockchain.)

Although, all you have said now are just a bunch of texts, despite being unique you’ll still have to provide the forum with some proofs that something actually happened, like your chat with representative if you still have it, and if by any chance you recorded the google meet then you can edit the sensitive part out of it and post the rest on YouTube for all to see. All these are in assumption that you’re right and didn’t cheat the casino in anyway.

But for now, I think you should also take your case to their Ann thread^[1], and also send a pm to their representative account^[2] here in the forum let’s see what he has to say.

[1] https://bitcointalk.org/index.php?topic=5279042.0
[2] https://bitcointalk.org/index.php?action=profile;u=2859659

Unfortunately, I haven't screen-recorded Google Meet session as I wasn't even thinking they'd go that far in the call. I do although have screenshots of our chat history, them inviting me to Google Meet, etc. I would screenshot the betting history too to prove that I placed bets on popular events which I can't abuse obviously but I can't access the account anymore.

Here are the screenshots (I never used this platform so I don't know if there's are better way to upload pictures):
https://ibb.co/tZ45yGr
https://ibb.co/y0jwWhn
https://ibb.co/Xj8f817
https://ibb.co/R3L94MR
https://ibb.co/72kcz69
https://ibb.co/6skDrK0
https://ibb.co/hY5D8dz
https://ibb.co/8sT1KRb

[Eternad]

I don’t think I have read any post like this before where users were asked to schedule google meet and even to the point of showing your wallet history to them (something they can easily do themselves since they have your deposit address and everything about it is opened for everyone to see in blockchain.)

Although, all you have said now are just a bunch of texts, despite being unique you’ll still have to provide the forum with some proofs that something actually happened, like your chat with representative if you still have it, and if by any chance you recorded the google meet then you can edit the sensitive part out of it and post the rest on YouTube for all to see. All these are in assumption that you’re right and didn’t cheat the casino in anyway.

But for now, I think you should also take your case to their Ann thread^[1], and also send a pm to their representative account^[2] here in the forum let’s see what he has to say.

[1] https://bitcointalk.org/index.php?topic=5279042.0
[2] https://bitcointalk.org/index.php?action=profile;u=2859659

Unfortunately, I haven't screen-recorded Google Meet session as I wasn't even thinking they'd go that far in the call. I do although have screenshots of our chat history, them inviting me to Google Meet, etc. I would screenshot the betting history too to prove that I placed bets on popular events which I can't abuse obviously but I can't access the account anymore.

Here are the screenshots (I never used this platform so I don't know if there's are better way to upload pictures):
https://ibb.co/tZ45yGr
https://ibb.co/y0jwWhn
https://ibb.co/Xj8f817
https://ibb.co/R3L94MR
https://ibb.co/72kcz69
https://ibb.co/6skDrK0
https://ibb.co/hY5D8dz
https://ibb.co/8sT1KRb

I’m having trouble opening this image of yours. If possible, use talkimg.com to upload image and make your story short and easy to understand. That wall of your story is not really easy to read and comprehend at the same time. I really suggest to summarize it and put the image link on the top as evidence to your case.

I will be honest to you that case that involved multiple account accusations is very hard to justify here in forum because it’s all comes down on who we will believe on both of your statement. Trusted 3rd party who can verify all the evidence from both side is what you need on this case. Rollbit has good reputation here so it’s very hard to establish your case by just using your statement.

[acroman08]

from the looks of it, your account was banned because two accounts have been registered using the same IP, your issue is very similar to this guy's issue. his account was also banned for using the same IP address to register on Rollbit. in his story, he said that his roommate has an account on Rollbit but stopped using it after being limited on sports betting, he asked his roommate to recommend a crypto sportsbook and the roommate recommended Rollbit. he created an account, gambled in the casino multiple times, withdrew on the gambling site multiple times, and then he got restricted.

it is sad to say that you most likely don't have a chance of getting the money back, as far as I know, Rollbit has a rule against having multiple accounts on the same IP. if you are adamant about wanting to get your $7k, you can try creating a complaint against them on their license provider.

[sanjast]

I don’t think I have read any post like this before where users were asked to schedule google meet and even to the point of showing your wallet history to them (something they can easily do themselves since they have your deposit address and everything about it is opened for everyone to see in blockchain.)

Although, all you have said now are just a bunch of texts, despite being unique you’ll still have to provide the forum with some proofs that something actually happened, like your chat with representative if you still have it, and if by any chance you recorded the google meet then you can edit the sensitive part out of it and post the rest on YouTube for all to see. All these are in assumption that you’re right and didn’t cheat the casino in anyway.

But for now, I think you should also take your case to their Ann thread^[1], and also send a pm to their representative account^[2] here in the forum let’s see what he has to say.

[1] https://bitcointalk.org/index.php?topic=5279042.0
[2] https://bitcointalk.org/index.php?action=profile;u=2859659

Unfortunately, I haven't screen-recorded Google Meet session as I wasn't even thinking they'd go that far in the call. I do although have screenshots of our chat history, them inviting me to Google Meet, etc. I would screenshot the betting history too to prove that I placed bets on popular events which I can't abuse obviously but I can't access the account anymore.

Here are the screenshots (I never used this platform so I don't know if there's are better way to upload pictures):
https://ibb.co/tZ45yGr
https://ibb.co/y0jwWhn
https://ibb.co/Xj8f817
https://ibb.co/R3L94MR
https://ibb.co/72kcz69
https://ibb.co/6skDrK0
https://ibb.co/hY5D8dz
https://ibb.co/8sT1KRb

I’m having trouble opening this image of yours. If possible, use talkimg.com to upload image and make your story short and easy to understand. That wall of your story is not really easy to read and comprehend at the same time. I really suggest to summarize it and put the image link on the top as evidence to your case.

I will be honest to you that case that involved multiple account accusations is very hard to justify here in forum because it’s all comes down on who we will believe on both of your statement. Trusted 3rd party who can verify all the evidence from both side is what you need on this case. Rollbit has good reputation here so it’s very hard to establish your case by just using your statement.

Thanks for the advice, I just edited and placed screenshots in the original post. Hope it works... I am willing to work with them and provide evidence of a bank statement where I withdraw cash to buy crypto, as well as with notarized documentation proving that my boyfriend and I are sharing the household for 2 years already.

[sanjast]

from the looks of it, your account was banned because two accounts have been registered using the same IP, your issue is very similar to this guy's issue. his account was also banned for using the same IP address to register on Rollbit. in his story, he said that his roommate has an account on Rollbit but stopped using it after being limited on sports betting, he asked his roommate to recommend a crypto sportsbook and the roommate recommended Rollbit. he created an account, gambled in the casino multiple times, withdrew on the gambling site multiple times, and then he got restricted.

it is sad to say that you most likely don't have a chance of getting the money back, as far as I know, Rollbit has a rule against having multiple accounts on the same IP. if you are adamant about wanting to get your $7k, you can try creating a complaint against them on their license provider.

Thanks so much for the feedback. The boyfriend's account was created years ago on his device and for sure different IP back then. I just created an account 2-3 months ago. We share the household which I can prove in notarized documentation. My issue here is Rollbit not wanting to have a conversation with me here. They just banned the account saying I abused Sportsbook by creating a new account. They are unwilling to respond. My boyfriend's account wagered $1k max in comparison to my $1.2mm. I abused nothing and never used any other account but mine. They provided 0 evidence to counter it.

[Fixelifix]

File a Complaint with CEG
https://www.curacao-egaming.com/public-and-players/complaints-landing

[sanjast]

File a Complaint with CEG
https://www.curacao-egaming.com/public-and-players/complaints-landing

Thanks for sharing the info... Do you happen to know if they are indeed under CEG jurisdiction? When I try to search register and put rollbit.com URL it says ''Unlicensed'' (see screenshot).

https://talkimg.com/image/Rq1HN

[Fixelifix]

File a Complaint with CEG
https://www.curacao-egaming.com/public-and-players/complaints-landing

Thanks for sharing the info... Do you happen to know if they are indeed under CEG jurisdiction? When I try to search register and put rollbit.com URL it says ''Unlicensed'' (see screenshot).

https://talkimg.com/image/Rq1HN

Yes, they are.
License
GLH-OCCHKTW0702112020
Bull Gaming N.V

[alani123]

File a Complaint with CEG
https://www.curacao-egaming.com/public-and-players/complaints-landing

Thanks for sharing the info... Do you happen to know if they are indeed under CEG jurisdiction? When I try to search register and put rollbit.com URL it says ''Unlicensed'' (see screenshot).

https://talkimg.com/image/Rq1HN

This is the footer of the rollbit website:

Copyright © 2023 rollbit.com. All rights reserved. Rollbit is a brand name of Bull Gaming N.V. Company Address: Abraham de Veerstraat 9, Willemstad, Curacao. Rollbit is licensed and authorized by the Government of Curaçao and operates under the Master License of Gaming Services Provider, N.V. #365/JAZ

Honestly don't expect much from Curacao. It's a country that will issue licenses to anyone, end even then some casinos don't opt for the full license and instead sub-license under entities that sell their license multiple times. From the looks of it Rollbit looks to be doing the latter.

In my opinion would be to start a flag against their profile and link to this thread.
Then post the link to your flag here and anyone who reviews the evidence can choose to support it or not. Read more on how to create a flag here: https://bitcointalk.org/index.php?topic=5160255.0

[sanjast]

File a Complaint with CEG
https://www.curacao-egaming.com/public-and-players/complaints-landing

Thanks for sharing the info... Do you happen to know if they are indeed under CEG jurisdiction? When I try to search register and put rollbit.com URL it says ''Unlicensed'' (see screenshot).

https://talkimg.com/image/Rq1HN

Yes, they are.
License
GLH-OCCHKTW0702112020
Bull Gaming N.V

When I go to their footer and click the link of their license provider it doesnt take me to CEG website, it takes me instead to another license provider called 'Gaming Curacao' (https://www.gaming-curacao.com/). I hope you are right and I am missing something?

[alani123]

File a Complaint with CEG
https://www.curacao-egaming.com/public-and-players/complaints-landing

Thanks for sharing the info... Do you happen to know if they are indeed under CEG jurisdiction? When I try to search register and put rollbit.com URL it says ''Unlicensed'' (see screenshot).

https://talkimg.com/image/Rq1HN

Yes, they are.
License
GLH-OCCHKTW0702112020
Bull Gaming N.V

When I go to their footer and click the link of their license provider it doesnt take me to CEG website, it takes me instead to another license provider called 'Gaming Curacao' (https://www.gaming-curacao.com/). I hope you are right and I am missing something?

That's because rollbit didn't buy a full license and operate under a sub-license as I said above. This offers very little protection to players. You can try reporting them to Curacao authorities and do tell us how it goes... But don't expect much from this.

[holydarkness]

Quoting for image visibility

File a Complaint with CEG
https://www.curacao-egaming.com/public-and-players/complaints-landing

Thanks for sharing the info... Do you happen to know if they are indeed under CEG jurisdiction? When I try to search register and put rollbit.com URL it says ''Unlicensed'' (see screenshot).

https://talkimg.com/image/Rq1HN

Yes, they are.
License
GLH-OCCHKTW0702112020
Bull Gaming N.V

No, they are not. Rollbit is under Gaming-Curacao, GC, not Curacao-eGaming, CEG, , as OP has nicely educate herself, it's made clear by the seal of validation below their page.

Honestly don't expect much from Curacao. It's a country that will issue licenses to anyone, end even then some casinos don't opt for the full license and instead sub-license under entities that sell their license multiple times. From the looks of it Rollbit looks to be doing the latter.

In my opinion would be to start a flag against their profile and link to this thread.
Then post the link to your flag here and anyone who reviews the evidence can choose to support it or not. Read more on how to create a flag here: https://bitcointalk.org/index.php?topic=5160255.0

Can you please help us by pointing out on how to get a full license? Because as far as I know, there are only two type of licenses by Curacao gambling authority, Master License and Sub-License. Master License holder has the power to issue Sub-License, and far as I know, Curacao gambling authority only issued four of Master License since... decades ago.


OP, I'll try calling Razer here. Hopefully he can give more insight to this case by sharing the piece from his side. Meanwhile, do you mind holding the flag until everything become more clear?

[alani123]

Honestly don't expect much from Curacao. It's a country that will issue licenses to anyone, end even then some casinos don't opt for the full license and instead sub-license under entities that sell their license multiple times. From the looks of it Rollbit looks to be doing the latter.

In my opinion would be to start a flag against their profile and link to this thread.
Then post the link to your flag here and anyone who reviews the evidence can choose to support it or not. Read more on how to create a flag here: https://bitcointalk.org/index.php?topic=5160255.0

Can you please help us by pointing out on how to get a full license? Because as far as I know, there are only two type of licenses by Curacao gambling authority, Master License and Sub-License. Master License holder has the power to issue Sub-License, and far as I know, Curacao gambling authority only issued four of Master License since... decades ago.

Any gambling service can apply for a master license at Curacao, the applications are still open. The only major requirement is having a proper legal structure that could accept responsibility in the event of issues.

Of course, after Curacao as a national licensing authority lost it's reputation due to overselling of sub-licenses to irresponsible parties, it's not so common to see a casino interested in a master license. If a casino has a proper legal standing they will apply for a localized license on countries they want to operate under their own frameworks. Curacao is kind of known of being a. Easy solution to aquire a trick license that does close to nothing for player security and oversight due to how they handle sub-licensing.

[JungleCasino]

This is often the issue with KYC procedures; they can be quite intrusive and sometimes give the impression that they are encroaching on our privacy. There might also be a delay in the process of reviewing your documentation and information. Don't lose hope, and continue communicating with them professionally and proactively. I also understand your preference to keep your funds in your own wallet; it's a common practice for many to maintain control and security over their assets

[sanjast]

https://talkimg.com/images/2023/10/19/Rezuo.png https://talkimg.com/images/2023/10/19/ReTia.png https://talkimg.com/images/2023/10/19/ReFNT.png https://talkimg.com/images/2023/10/19/ReRvN.png https://talkimg.com/images/2023/10/19/ReEx1.png https://talkimg.com/images/2023/10/19/ReNol.png
https://talkimg.com/images/2023/10/19/Re3jW.png
https://talkimg.com/images/2023/10/19/ResPm.png

Quoting for image visibility

File a Complaint with CEG
https://www.curacao-egaming.com/public-and-players/complaints-landing

Thanks for sharing the info... Do you happen to know if they are indeed under CEG jurisdiction? When I try to search register and put rollbit.com URL it says ''Unlicensed'' (see screenshot).

https://talkimg.com/image/Rq1HN

Yes, they are.
License
GLH-OCCHKTW0702112020
Bull Gaming N.V

No, they are not. Rollbit is under Gaming-Curacao, GC, https://talkimg.com/images/2023/10/20/T2CJ5.png not Curacao-eGaming, CEG, https://talkimg.com/images/2023/10/20/T2Qpz.png, as OP has nicely educate herself, it's made clear by the seal of validation below their page.

Honestly don't expect much from Curacao. It's a country that will issue licenses to anyone, end even then some casinos don't opt for the full license and instead sub-license under entities that sell their license multiple times. From the looks of it Rollbit looks to be doing the latter.

In my opinion would be to start a flag against their profile and link to this thread.
Then post the link to your flag here and anyone who reviews the evidence can choose to support it or not. Read more on how to create a flag here: https://bitcointalk.org/index.php?topic=5160255.0

Can you please help us by pointing out on how to get a full license? Because as far as I know, there are only two type of licenses by Curacao gambling authority, Master License and Sub-License. Master License holder has the power to issue Sub-License, and far as I know, Curacao gambling authority only issued four of Master License since... decades ago.


OP, I'll try calling Razer here. Hopefully he can give more insight to this case by sharing the piece from his side. Meanwhile, do you mind holding the flag until everything become more clear?

Sure, I don't mind of course. I am trying to reach Razer via email and rollbit chat but ever since he announced to me that my account has been deleted I am getting no response (https://talkimg.com/image/T2BoH).

He has seen the messages, he was online multiple times but I don't see a willingness from them (Rollbit) to communicate with me. And that part hurts me the most. They haven't provided any evidence of ME abusing their sportsbook and I am willing to prove to them that I am the only one using my account - proof of funds (bank statement of withdrawing them from the bank, proof of my income, and where I get funds) as well as notarized document of me and partner living together and willing to make him do KYC too if necessary.

[Fixelifix]

I think it will be hard to overturn their decision. How much profit did you make?

[Rollbit Razer]

OP, I'll try calling Razer here. Hopefully he can give more insight to this case by sharing the piece from his side. Meanwhile, do you mind holding the flag until everything become more clear?

Thanks for alerting me to this!

This case is pretty clear-cut limit circumvention. OP opened new accounts to circumvent previously limited accounts.

OP thought using another individual for the KYC would be acceptable, but it's ultimately still them controlling the account.

However, I can see that the account was locked with balance and in this scenario I don't think the abuse warrants removal of funds (there's no losses to recoup).

Your account should be unlocked and we request that you withdraw the remaining balance as soon as possible. Once done we'll lock the account again.

Thanks,
Razer

[holydarkness]

OP, I'll try calling Razer here. Hopefully he can give more insight to this case by sharing the piece from his side. Meanwhile, do you mind holding the flag until everything become more clear?

Thanks for alerting me to this!

This case is pretty clear-cut limit circumvention. OP opened new accounts to circumvent previously limited accounts.

OP thought using another individual for the KYC would be acceptable, but it's ultimately still them controlling the account.

However, I can see that the account was locked with balance and in this scenario I don't think the abuse warrants removal of funds (there's no losses to recoup).

Your account should be unlocked and we request that you withdraw the remaining balance as soon as possible. Once done we'll lock the account again.

Thanks,
Razer

In other words, her boyfriend uses her ID for KYC and play using her credential?

OP, if you can confirm above statement, it'll be very much appreciated. That thing said, if you don't have another thing to say and are agree with this decision, and when you've got your balance back, I'll suggest you to mark this thread as solved and lock it.