OP, I'll try calling Razer here. Hopefully he can give more insight to this case by sharing the piece from his side. Meanwhile, do you mind holding the flag until everything become more clear?
Thanks for alerting me to this!
This case is pretty clear-cut limit circumvention. OP opened new accounts to circumvent previously limited accounts.
OP thought using another individual for the KYC would be acceptable, but it's ultimately still them controlling the account.
However, I can see that the account was locked with balance and in this scenario I don't think the abuse warrants removal of funds (there's no losses to recoup).
Your account should be unlocked and we request that you withdraw the remaining balance as soon as possible. Once done we'll lock the account again.
Thanks,
Razer
Hello Razer and thanks so much for reaching out.
I am stating one more time, that I am the sole creator and user of my Rollbit account. I have gambling accounts on multiple sport gaming providers in Serbia, and I can prove that. Just the fact I never gambled in crypto before, doesn't mean that my boyfriend is behind my account.
I am thankful for everyone’s input here, thank you guys so much... I do agree and find it a fair resolution if I am allowed to withdraw my funds and continue my gambling elsewhere. I understand my account will be frozen afterward, and I am fine with that.
When the withdrawal proceeds and I get my funds back (once again my account is down bad in balance, lost much more than withdrew so this money is important to me) I will mark this topic as resolved.
Huge thanks to everyone for the great advice and feedback!
